Mental Health Case Manager jobs at Mental Health America of Los Angeles

Full-time Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under the direct supervision of the program manager, utilizes evidenced based outreach and engagement, harm reduction, housing first, motivational interviewing and supported employment and education practices to support members. Integrates primary care and mental health care services within a mobile, homeless outreach and intensive case management team model. Assist participants achieve a level of recovery from their illnesses, live in permanent housing and become full participants in the community based on psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Work collaboratively within an integrated mobile team to provide street outreach, community-based case management and linkage to independent permanent housing to homeless individuals. Provide outreach and engagement efforts to individuals that are homeless through an intensive, sustained and consistent process. Develop and complete mental health treatment recovery plan with each member that identifies his/her personal goals and needs. Provide case management support to members in all aspects of securing independent stable housing such as: assisting members with overcoming barriers to permeant housing, accessing funding, educating members on tenants' rights, responding immediately to housing concerns to avoid evection, conducting regular home visits and collaborating with property managers/developers and other partners to help member retain housing. Must provide transportation including transporting individuals to services to which they have been referred and accompanying people on public transportation to ensure the assistance needed to attain services. Provide life skills training that assist individuals to gain, restore, improve or maintain daily independent living skills such as: money management, grooming and hygiene, meal preparation, public transportation, household management, developing social/leisure activities, employment/educational goals. Support members by mentoring, advocating, and providing education within scope of practice in efforts for members to reach their mental health recovery goals/objectives. Be an active part of continued learning by participating in other trainings (DMH trainings and other sources) that introduce different interventions that could be an effective strategy with this population. Advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, financial entitlements, etc. Maintains all records and documentation, utilizing various technological resources needed for program compliance and accountability in accordance with MHALA standards and funding source requirements. Must meet all documentation and billing requirements, i.e., 24 hour note entry turnaround, 48 hour note correction turnaround time, and monthly hour's requirement. Active participation in regular team meetings with pro-active communication around member concerns required. Position Requirements: High School Diploma or GED with minimum one year of experience providing outreach psychosocial rehab related services to homeless and/or disabled population required. Bachelors degree in a human service or related field preferred. Bi-lingual applicants are preferred. Persons with lived mental health experience is preferred. Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHA liability insurance are conditions of employment. TB clearance and yearly re-testing is a condition of employment. Flexible work schedule to include some evenings or weekends, and on call cell phone services. Valid CPR and basic first aid certificate preferred. Ability to provide all services in the field (member's home, any other location where homeless individuals congregate). Ability to provide interventions that are culturally and linguistically respectful of and responsive to the individual's needs based on their cultural identity within scope of license/clinical training. Must be able to maintain an empathetic view for the dilemma of individuals in severe need and be able to juggle creatively and successfully around a variety of barriers that keep individuals from successful personal and community living. Must possess a high level of appreciation and understanding for individuals who present for services with urgent multiple needs, issues and problematic behavioral characteristics. Demonstrate knowledge of community resources. Knowledgeable of evidence based practices interventions such as: motivational interviewing, harm reduction, supported employment and education, intensive case management, and housing first modalities. Must function well in a multi-disciplinary team-oriented approach to member services in a fast-paced work environment. Knowledgeable of the characteristics of individuals who are substance abusing and/or dually diagnosed. Knowledgeable in technological and computer applications such as Microsoft Word, Excel and Outlook. Salary Description $24.00 per hour

Full-time Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator / Intensive Case Manager 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Provide high-quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Health Services (DHS) Housing for Health (HFH) program. Provide a client-centered approach and excellent customer service, sensitive to the challenges that people experiencing homelessness with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Provide case management support to a caseload of 40 low-acuity members. Assist individuals at every stage of the housing stabilization process, including flexible services to meet clients' individual needs for all LACDA/HACLA-linked subsidies. Complete all LACDA/HACLA-related documentation, interviews, and certificate utilization and serve as a point of contact for LACDA/ HACLA subsidies. Outreach and engagement, including processing referrals from the Department of Health Services (DHS), CES partners, and other HFH partners, establishing rapport with clients, providing a “screening in” philosophy, conducting a face-to-face screening, obtaining consents, linkage to other needed providers and services. Conduct intake and enrollment activities with eligible clients, including assisting clients with gathering other program eligibility documentation, completing project intake forms, authorizations, and enrolling into ICMS. Assistance with temporary housing until permanent housing can be secured. Assist at all levels of move-in to permanent housing, including assisting clients with becoming document-ready, assisting with all applications and paperwork, coordinating client move-in, and orienting new tenants to their unit/building. Assist clients with accessing services and addressing their immediate needs, conduct DHS-approved comprehensive psychosocial assessment, and develop and implement an individualized case management services plan in collaboration with and authorized by the client based on the client's comprehensive assessment and/or reassessment. The service plan shall address the needs identified in the comprehensive assessment and describe the client's goals, steps to reach goals, timeframes for completing goals, and disposition of each goal as it is met or changed. Ensure clients are linked to and accessing health, mental health, and substance use disorder services as needed, including assisting clients with establishing a medical home and maintaining continuity with their medical home. Assist with maintaining medication and treatment regimens. Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed. Provide housing location services (if scattered site) and educate clients on tenant rights and responsibilities. Educate the client on the appropriate use of crisis intervention services versus 911 emergency calls, etc. Provide eviction prevention counseling; work with property management and HFH partner to help clients resolve issues that threaten their housing stability, including tenant rights and responsibilities. Assist and support program documentation standards of staff in accordance with MHALA, LACDMH County Contracted Provider standards and funding source requirements, and documents in Electronic Health Records (EHR), including 24-hour turnaround documentation. Must participate in the On-call Crisis Prevention rotation schedule; ensure that HFH clients are notified of their ability to access the crisis prevention line 24-hour/7 days a week. Read, perform research, attend classes, workshops, or seminars, and participate in other professional development activities to maintain and enhance personal and professional skills. Other Position Requirements: High school diploma or GED and 2 years' experience providing psychosocial rehab-related services to a disabled population, preferred. Must function well in a team-oriented approach to client services. Proficient in computer applications such as Microsoft Word, Excel, and Outlook. Be able to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems. Have experience working with clients with mental illness, chronic health issues, and substance use disorders. Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc. Flexible work schedule to include some nights, weekends, and holidays. Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA's liability insurance are conditions of employment TB clearance and re-testing every year are conditions of continued employment COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment Employment verification directly from three (3) past employers within the most recent 7-year period Salary Description $24.00 per hour

Full-time, Temporary Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator (Temporary) 35 hours per week / $24.00 per hour Summary: Under the general supervision of program manager, outreach, assess and engage potential members for MHALA ISC services. Assist individuals in finding and accessing requested services through the application of intensive case management services. Assist members in transitioning to appropriate levels of care or services as needed on the bases on psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Engage and enroll new members. Develop a Recovery Plan with each member that identifies his/her personal needs and goals Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc. Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless Transport members to appointments and on errands when appropriate Observe members' individual and group activities both inside the program and out in the community. Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills Devise and implement strategies for outreach to members who tend to isolate themselves Provide timely information and feedback to program manager with regard to emergent agency, program, team or member issues. Assist members and the team in achieving community integration, education and employment goals. Participate in staff and community meetings and in the day-to-day operations of the program as needed Complete program documentation and paperwork in accordance with MHALA, County Contracted Provider, and funding source standards and requirements. This includes documenting 5 hours of interventions per day with a 24-hour turnaround. Position requirements: High school diploma or GED required Minimum of one year of experience providing psychosocial rehab related services to a disabled population required Bachelor degree in a human related field preferred Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing Must function well in a team-oriented approach to member services Valid CPR certificate preferred Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary TB clearance and re-testing every year are conditions of continued employment Salary Description $24.00 per hour

Full-time Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under the general supervision of program manager, outreach, assess and engage potential members for ISC services. Assist individuals in finding and accessing requested services through the application of intensive case management services. Assist members in transitioning to appropriate levels of care or services as needed on the bases on psycho-social rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA) Engage and enroll new members. Develop a Recovery Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc. Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless Transport members to appointments and on errands when appropriate Oversee and monitor members' individual and group activities both inside the program and out in the community. Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills Devise and implement strategies for outreach to members who tend to isolate themselves Provide timely information and feedback to team leader with regard to emergent staff, team or participant issues. Assist members and the team in achieving community integration, education and employment goals. Participate in staff and community meetings and in the day-to-day operations of the program as needed Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24-hour turnaround time Preferred Experience: Experience with ICMS (Intensive Case Management Services) and PSH (Permanent Supportive Housing) is highly recommended but not required. Familiarity with housing resources, support services, and the needs of individuals experiencing homelessness or housing instability is a plus. Experience collaborating with housing teams, landlords, or community partners to address client housing barriers is beneficial. Auxiliary Housing Support (in emergencies or as backup): As part of the HSSP (Housing and Supportive Services Program), candidates should be prepared to provide housing-related support to members in emergencies or when the ICMS Housing Team is unavailable. Responsibilities may include assisting with urgent housing applications, gathering documentation, and coordinating with housing providers, while maintaining a primary focus on mental health services. The ideal candidate will bring a collaborative approach, supporting both mental health and housing stability for individuals facing homelessness or housing insecurity. Position Requirements: High school diploma or GED required Minimum of one year of experience providing psychosocial rehab related services to a disabled population required Bachelor's degree in a human related field preferred Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing Must function well in a team-oriented approach to member services Valid CPR certificate preferred Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary TB clearance and re-testing every year are conditions of continued employment COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment Employment verification directly from three (3) past employers within the most recent 7-year period Salary Description $24.00 per hour

Lead Case Manager, Bilingual - Spanish (Enhanced Care Management) This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be the Inglewood and the surrounding area. You have the option to elect to a 9/80 flex work schedule after the first six months of employment. The pay range for this role is between $21.38 - $24.59 per hour. $7,500 sign-on bonus for external candidates. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary The Lead Case Manager (internally referred to as Lead Care Manager) performs essential functions of care management and care coordination as part of the ECM Program. The Lead Case Manager manages specified cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The Lead Case Manager collaborates and communicates with member, family/support persons, providers, and the ECM team to promote wellness and member empowerment, while ensuring access to appropriate services and maximizing member benefit. The Lead Case Manager serves as a clinical advocate for members, active interdisciplinary team member, liaison with other departments and external health and social service providers. Primary Duties Serves as the primary point of contact for the Member, Member's family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member. Assess member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing as appropriate for individuals experiencing homelessness. Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services. Implements Care Plan services and development of health action plan. Offer services where the ECM member lives, seeks care, or finds most easily accessible. Connect ECM member to other social services and supports he/she may need. Advocate on behalf of members with health care professionals. Use motivational interviewing, trauma-informed care, and harm-reduction practices. Work with hospital staff on discharge plan as needed. Conduct outreach to and engage eligible HHP members to encourage enrollment in the program. Accompany ECM members to office visits, as needed. Monitor treatment adherence including medication. Provide health promotion and self-management health coaching. Arrange transportation. Meets agency client service expectations. Other duties as assigned. Position Requirements Fluency in Spanish required. Bachelors degree preferred OR 2 years of case management experience. Comfortable working with diverse populations. Exceptional ability to connect and engage with people. Willingness to work in various environments including 1:1 in member's homes, clinical settings, and/or shelters. Ability to engage members. Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers. Ability to use a personal computer and document care management activities. Motivational interviewing. Current knowledge of clinical standards of care and disease processes. Knowledge of community resources in area of residence. Familiarity with trauma-informed care and harm reduction practices. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-KS1 #LI-Hybrid

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under the supervision of the Program Manager, the Personal Service Coordinator (PSC) supports the daily operations of the Homeless Service Center (HSC). The HSC provides access to basic needs, harm reduction tools, safety education, and short-term case management for individuals experiencing homelessness, substance use challenges, chronic health issues, and sex work involvement. The PSC employs motivational interviewing and harm reduction practices to foster a safe, non-judgmental environment and connect members to essential services, including housing, healthcare, employment, and documentation support. The role involves completing intakes, distributing supplies, facilitating safety trainings, and maintaining accurate program documentation. The PSC also collaborates with community partners and internal programs to advocate for the needs of its members and ensure that services are trauma-informed and person-centered. This position requires strong communication, organizational, and teamwork skills, as well as knowledge of community resources and basic computer proficiency. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). * Complete intakes and track members entering the HSC using provided logs and worksheets. * Distribute supplies and facilitate safety courses and harm reduction trainings. * Provides members with a supportive, safe, non-judgmental environment * Assists members in addressing barriers and connects them to supportive services, including employment, case management, healthcare, insurance, documentation assistance, mobile clinics, and other community resources. * Ensure members are linked to appropriate medical and mental health care, safe substance use services, and overdose prevention education. * Ensure all interactions are person-centered, goal-focused, and consistent with evidence-based practices such as trauma-informed care, harm reduction, motivational interviewing, and the Housing First model. * Provides individualized coaching and positive reinforcement in budgeting, hygiene, meal preparation, public transportation, and other independent living skills necessary for housing stability. * Advocate and mediate on behalf of members to ensure their needs are supported and met. * Maintain current knowledge of community resources and assist members in navigating available services. * Collaborate and communicate regularly with internal and/ or external programs or providers. * Communicates effectively in oral and written forms of communication with members. * Maintains proper documentation required for program compliance and accountability in accordance with MHALA standards. * Attend and participate in CES Case Conferencing, all-staff meetings, team meetings, community meetings, and other assigned gatherings. * Participate in ongoing professional development and training to effectively meet member needs. * Serve as a mandated reporter by immediately reporting any suspected abuse, rights violations, or related concerns. Other Position Requirements: * High school diploma or GED, and two years of experience in social services or related field * Have compassion for individuals experiencing homelessness and knowledge of local resources * Must function well in a team-oriented approach to member services * Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook as well as possess organizational skills * Be able to work in the office Monday through Friday schedule 8 am to 4 pm * Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA's liability insurance are conditions of employment * TB clearance and re-testing every year are conditions of continued employment * COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment * Employment verification directly from three (3) past employers within the most recent 7-year period Salary Description $24.00 per hour

Job DescriptionDescription: Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under the supervision of the Program Manager, the Personal Service Coordinator (PSC) supports the daily operations of the Homeless Service Center (HSC). The HSC provides access to basic needs, harm reduction tools, safety education, and short-term case management for individuals experiencing homelessness, substance use challenges, chronic health issues, and sex work involvement. The PSC employs motivational interviewing and harm reduction practices to foster a safe, non-judgmental environment and connect members to essential services, including housing, healthcare, employment, and documentation support. The role involves completing intakes, distributing supplies, facilitating safety trainings, and maintaining accurate program documentation. The PSC also collaborates with community partners and internal programs to advocate for the needs of its members and ensure that services are trauma-informed and person-centered. This position requires strong communication, organizational, and teamwork skills, as well as knowledge of community resources and basic computer proficiency. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Complete intakes and track members entering the HSC using provided logs and worksheets. Distribute supplies and facilitate safety courses and harm reduction trainings. Provides members with a supportive, safe, non-judgmental environment Assists members in addressing barriers and connects them to supportive services, including employment, case management, healthcare, insurance, documentation assistance, mobile clinics, and other community resources. Ensure members are linked to appropriate medical and mental health care, safe substance use services, and overdose prevention education. Ensure all interactions are person-centered, goal-focused, and consistent with evidence-based practices such as trauma-informed care, harm reduction, motivational interviewing, and the Housing First model. Provides individualized coaching and positive reinforcement in budgeting, hygiene, meal preparation, public transportation, and other independent living skills necessary for housing stability. Advocate and mediate on behalf of members to ensure their needs are supported and met. Maintain current knowledge of community resources and assist members in navigating available services. Collaborate and communicate regularly with internal and/ or external programs or providers. Communicates effectively in oral and written forms of communication with members. Maintains proper documentation required for program compliance and accountability in accordance with MHALA standards. Attend and participate in CES Case Conferencing, all-staff meetings, team meetings, community meetings, and other assigned gatherings. Participate in ongoing professional development and training to effectively meet member needs. Serve as a mandated reporter by immediately reporting any suspected abuse, rights violations, or related concerns. Other Position Requirements: High school diploma or GED, and two years of experience in social services or related field Have compassion for individuals experiencing homelessness and knowledge of local resources Must function well in a team-oriented approach to member services Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook as well as possess organizational skills Be able to work in the office Monday through Friday schedule 8 am to 4 pm Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA's liability insurance are conditions of employment TB clearance and re-testing every year are conditions of continued employment COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment Employment verification directly from three (3) past employers within the most recent 7-year period Requirements:

Temporary Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator (Temporary) 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under direct supervision, serves as the primary support and case manager for young adults between the ages of 18-25 who are experiencing mental illness, to support them in transitioning into adulthood by helping them achieve their quality of life goals including, but not limited to stable place to live, employment, education, and relationships. Essential Duties and Responsibilities : This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal opportunity employer and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Develop a Recovery Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc. Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless. Transport members to appointments and on errands when appropriate. Oversee and monitor members' individual and group activities both inside the program and out in the community. Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills Devise and implement strategies for outreach to members who tend to isolate themselves. Knowledge of community resources, housing, social security and general relief systems and ability to navigate within these systems. Knowledgeable and practices in motivational interviewing and harm reduction. Assist members in achieving community integration and employment goals. Participate in staff and community meetings and in the day-to-day operations of the program as needed. Required to meet the monthly billing requirements of 85 hours and enter notes into the Electronic Health Record within 24 business hour period. Maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements including but not limited to recovery plans, progress notes, assessments, and outcome measurements. Maintain understating of HIPAA regulations and complies with these regulations when working with members. Position Requirements: High school diploma or GED required. One year of experience providing psychosocial rehab related services to a disabled population. Bachelor's degree in a human service or related field preferred. Ability to provide a welcoming environment and skill in engaging new members. Must possess a high level of tolerance, patience and understanding for individuals who present for services with urgent multiple needs, issues, and problematic behavioral characteristics. Must have good basic English writing skills, good basic computer skills and be highly organized. Must have excellent communication skills. Must be able to have the ability to juggle multiple tasks without losing productivity. Must function well in a team-oriented approach to member services. Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook. Must possess a high level of patience and tolerance for a work atmosphere that is very busy and highly unstructured. TB clearance and re-testing every year are conditions of continued employment. Must function well in a team-oriented approach to member services and fast-paced environment. Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook. Must be able to maintain an empathetic view for the dilemma of individuals in severe need and be able to juggle creatively and successfully around a variety of barriers that keep individuals from successful personal and community living. Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary. Spanish speaking a plus, but not required Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA's liability insurance are conditions of employment COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment Employment verification directly from three (3) past employers within the most recent 7-year period Salary Description $24.00 per hour

Full-time Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Serves as the primary support and case manager for adults with mental illness by assisting them to live as independently as possible in their chosen community. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. The Agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Develops a Personal Service Plan and/ or Barrier list with each member that identifies his/her personal needs and goals Mediates and advocates on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements, etc Visits members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless Transports members to appointments and on errands when appropriate Oversees and monitors members' individual and group activities both inside the program and out in the community Provides coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills Devises and implements strategies for outreach to members who tend to isolate themselves Knowledgeable and practices in motivational interviewing and harm reduction Supports individuals and team goals in community integration and employment. Works with Community Integration. Assists members in achieving community integration and employment goals Participates in staff and community meetings and in the day-to-day operations of the program as needed Required to bill 85 hours per month into the Electronic Health Care System Maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements Other Position Requirements: High School Diploma or GED, plus 2 years' experience providing psychosocial rehab related services to a disabled population, preferred All billing and supporting documentation shall be entered into MHALA's EHR (electronic health record system) within 24 hours from the date of service delivery. All required data collection documents (as applicable to your program: MORS, Determinants, KEC, IHOMS, HMIS, etc.) are submitted on or before due date. Demonstrate knowledge of community resources. Must function well in a team-oriented approach to member services. Must have a valid CPR certificate. Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment. Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary. TB clearance and re-testing every year are conditions of employment Salary Description $24.00 per hour

988 Crisis Counselor (Olympic Suicide Prevention Center) This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential. The schedule is Thursday-Monday from 10:30pm-2:30am PST, totaling 20 hours per week. This role requires a three-week 40-hour per week training at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties * Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. * Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. * Serves as a mandated reporter in cases of suspected abuse or neglect. * Is familiar with resources and providing information and referrals to help seekers as appropriate. * Maintains accurate and detailed contact reports. Documentation must be completed in real time. * Mentors volunteers during their training process and provides on-going mentorship. * Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts. * Attends routinely scheduled meetings for the Suicide Prevention Center. Position Requirements * Possess a high school Diploma or equivalent. * Be 18 years of age or older. * Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. * Be empathetic, flexible, and adaptable to varying situations. * Have open availability and flexibility to work within the Chat/Text program's operating hours, including weekends and holidays. * Be reliable and able to adhere to schedules based upon Chat/Text program needs. * Complete yearly trainings as required by Lifeline. * Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage. * Possess strong interpersonal skills and can positively interact with others. * Have outstanding communication skills with the ability to engage any individual regardless of background. * Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. * Goal-oriented team player with strong experience working in large and complex systems. * A commitment to team objectives and Didi Hirsch philosophies. * Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. CORE VALUES Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-AM1 #LI-Remote

988 Chat & Text Counselor (Olympic Suicide Prevention Center) This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential. The schedule is Friday from 11:00am-3:00pm and Saturday and Sunday from 7:00am-3:30pm PST, totaling 20 hours per week. This role requires a three-week 40-hour per week training at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Chat & Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance. Primary Duties * Offers crisis-counseling services via chat and text. * Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors. * Serves as a mandated reporter in cases of suspected abuse or neglect. * Is familiar with resources and providing information and referrals to visitors as appropriate. * Maintains accurate and detailed chat/text reports. Documentation must be completed in real time. * Completes 1.5 chats/texts per hour (on average). * Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program. * Assists in the training process of new counselors. * Participates in community outreach events such as resources tables and presentation about suicide prevention as needed. * Attends routinely scheduled meetings for the Suicide Prevention Center. Position Requirements * Possess a high school Diploma or equivalent. * Be 18 years of age or older. * Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. * Be empathetic, flexible, and adaptable to varying situations. * Have open availability and flexibility to work within the Chat/Text program's operating hours, including weekends and holidays. * Be reliable and able to adhere to schedules based upon Chat/Text program needs. * Complete yearly trainings as required by Lifeline. * Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage. * Possess strong interpersonal skills and can positively interact with others. * Have outstanding communication skills with the ability to engage any individual regardless of background. * Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. * Goal-oriented team player with strong experience working in large and complex systems. * A commitment to team objectives and Didi Hirsch philosophies. * Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Remote

Full-time Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Veteran Resource and Healthcare Navigator 35 hours per week / $24.00 - $25.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under direct supervision of the Program Manager provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Primary duties include case management, care coordination, health education, consultation, benefits linkage, administrative duties, collaboration with the VA, COC and other healthcare service providers. Candidates must be familiar with the Los Angeles County health care system, specifically within the United States Department of Veterans Affairs. In addition to housing placement, support and case management services for eligible homeless veteran families through outreach, assessment and engagement of potential members. Assist veterans and their families in finding and accessing requested community linkages and resources through the application of intensive case management services based on housing first and psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Work closely with the Veteran's assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel. Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. Identify and access other VA benefits and resources, including assisting with filing such claims for which veteran may be entitled Work closely with veterans to assist in connecting to appropriate benefit resources. Receive internal referrals from team and conduct initial assessments. Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner. Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e. critical incident reporting, HIPAA). Completes and maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements. Work closely with veterans to assist in connecting to appropriate healthcare resources. Participate as needed in the development of the veteran's care plan. Periodically review effectiveness of resources and make modifications as needed. Monitor veteran's progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate. Attend and participate in staff meetings and other aspects of the day-to-day operations and community life of the agency. Work cooperatively with other staff to assure the smooth and seamless delivery of supportive services to the agency and the veterans and their families it serves. Assist and support program documentation standards of staff in accordance with MHALA, county contracted provider, and funding source standards and requirements, and documents in required program, including 24 hour turnaround documentation to ensure all required data collection documents (as applicable to your program (HMIS) are submitted on or before due date. Collaborate with member to establish a working budget for sustainability of housing including all expenses and income sources of the household. Mediates and advocates on behalf of the member to help him/her obtain and keep housing Engage in other collateral duties as directed by program management as needed. Position Requirements: High School diploma or GED preferred One year of providing psychiatric rehabilitation services to a disabled population/low income and/or homeless population required Veterans encouraged to apply Bachelor's degree in Social Work or related field preferred Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment. Knowledge of health care, social service resource systems and self-help intervention strategies. Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care. Strong oral/written communication and listening skills. Must be team-oriented, self-directed, have good listening and communication skills, the ability to empathize and relate positively to a wide variety of people and dedicated to fulfilling the demands of the position. Experience working in diverse settings with people across all socio-economic spectrums. Proficient typing and computer skills, including Microsoft Office Suite (Outlook, Word and Excel) Must function well in a team-oriented approach to member services. Highly organized, detail oriented, and able to effectively manage multiple assignments through accuracy and thoroughness. Flexible work schedule to include some evenings or weekends when necessary. TB clearance and re-testing every year are conditions of employment Salary Description $24.00 - $25.00 per hour

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Veteran Resource and Healthcare Navigator 35 hours per week / $24.00 - $25.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under direct supervision of the Program Manager provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Primary duties include case management, care coordination, health education, consultation, benefits linkage, administrative duties, collaboration with the VA, COC and other healthcare service providers. Candidates must be familiar with the Los Angeles County health care system, specifically within the United States Department of Veterans Affairs. In addition to housing placement, support and case management services for eligible homeless veteran families through outreach, assessment and engagement of potential members. Assist veterans and their families in finding and accessing requested community linkages and resources through the application of intensive case management services based on housing first and psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). * Work closely with the Veteran's assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel. * Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. * Identify and access other VA benefits and resources, including assisting with filing such claims for which veteran may be entitled * Work closely with veterans to assist in connecting to appropriate benefit resources. * Receive internal referrals from team and conduct initial assessments. * Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner. * Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e. critical incident reporting, HIPAA). * Completes and maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements. * Work closely with veterans to assist in connecting to appropriate healthcare resources. * Participate as needed in the development of the veteran's care plan. * Periodically review effectiveness of resources and make modifications as needed. * Monitor veteran's progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate. * Attend and participate in staff meetings and other aspects of the day-to-day operations and community life of the agency. * Work cooperatively with other staff to assure the smooth and seamless delivery of supportive services to the agency and the veterans and their families it serves. * Assist and support program documentation standards of staff in accordance with MHALA, county contracted provider, and funding source standards and requirements, and documents in required program, including 24 hour turnaround documentation to ensure all required data collection documents (as applicable to your program (HMIS) are submitted on or before due date. * Collaborate with member to establish a working budget for sustainability of housing including all expenses and income sources of the household. * Mediates and advocates on behalf of the member to help him/her obtain and keep housing * Engage in other collateral duties as directed by program management as needed. Position Requirements: * High School diploma or GED preferred * One year of providing psychiatric rehabilitation services to a disabled population/low income and/or homeless population required * Veterans encouraged to apply * Bachelor's degree in Social Work or related field preferred * Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment. * Knowledge of health care, social service resource systems and self-help intervention strategies. * Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care. * Strong oral/written communication and listening skills. * Must be team-oriented, self-directed, have good listening and communication skills, the ability to empathize and relate positively to a wide variety of people and dedicated to fulfilling the demands of the position. * Experience working in diverse settings with people across all socio-economic spectrums. * Proficient typing and computer skills, including Microsoft Office Suite (Outlook, Word and Excel) * Must function well in a team-oriented approach to member services. * Highly organized, detail oriented, and able to effectively manage multiple assignments through accuracy and thoroughness. * Flexible work schedule to include some evenings or weekends when necessary. * TB clearance and re-testing every year are conditions of employment Salary Description $24.00 - $25.00 per hour

Job DescriptionDescription: Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Veteran Resource and Healthcare Navigator 35 hours per week / $24.00 - $25.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under direct supervision of the Program Manager provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Primary duties include case management, care coordination, health education, consultation, benefits linkage, administrative duties, collaboration with the VA, COC and other healthcare service providers. Candidates must be familiar with the Los Angeles County health care system, specifically within the United States Department of Veterans Affairs. In addition to housing placement, support and case management services for eligible homeless veteran families through outreach, assessment and engagement of potential members. Assist veterans and their families in finding and accessing requested community linkages and resources through the application of intensive case management services based on housing first and psychosocial rehabilitation model of treatment and services. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Work closely with the Veteran's assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel. Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. Identify and access other VA benefits and resources, including assisting with filing such claims for which veteran may be entitled Work closely with veterans to assist in connecting to appropriate benefit resources. Receive internal referrals from team and conduct initial assessments. Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner. Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e. critical incident reporting, HIPAA). Completes and maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements. Work closely with veterans to assist in connecting to appropriate healthcare resources. Participate as needed in the development of the veteran's care plan. Periodically review effectiveness of resources and make modifications as needed. Monitor veteran's progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate. Attend and participate in staff meetings and other aspects of the day-to-day operations and community life of the agency. Work cooperatively with other staff to assure the smooth and seamless delivery of supportive services to the agency and the veterans and their families it serves. Assist and support program documentation standards of staff in accordance with MHALA, county contracted provider, and funding source standards and requirements, and documents in required program, including 24 hour turnaround documentation to ensure all required data collection documents (as applicable to your program (HMIS) are submitted on or before due date. Collaborate with member to establish a working budget for sustainability of housing including all expenses and income sources of the household. Mediates and advocates on behalf of the member to help him/her obtain and keep housing Engage in other collateral duties as directed by program management as needed. Position Requirements: High School diploma or GED preferred One year of providing psychiatric rehabilitation services to a disabled population/low income and/or homeless population required Veterans encouraged to apply Bachelor's degree in Social Work or related field preferred Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment. Knowledge of health care, social service resource systems and self-help intervention strategies. Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care. Strong oral/written communication and listening skills. Must be team-oriented, self-directed, have good listening and communication skills, the ability to empathize and relate positively to a wide variety of people and dedicated to fulfilling the demands of the position. Experience working in diverse settings with people across all socio-economic spectrums. Proficient typing and computer skills, including Microsoft Office Suite (Outlook, Word and Excel) Must function well in a team-oriented approach to member services. Highly organized, detail oriented, and able to effectively manage multiple assignments through accuracy and thoroughness. Flexible work schedule to include some evenings or weekends when necessary. TB clearance and re-testing every year are conditions of employment Requirements:

Full-time Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Personal Service Coordinator ASW / AMFT / APCC 35 hours per week / $34.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under the general supervision of the program manager, the clinical PSC provides outreach and engagement, psychotherapy, assessments, crisis intervention, group therapy, psychosocial rehabilitation services working within a multidisciplinary team serving individuals with mental health diagnoses. Provide license-dependent mental and/or physical health services to members as needed and required. Perform assessments and approves other documentation as required by funding sources based on the psychosocial rehabilitation model of treatment and services. This position is primarily field-based. Essential Duties and Responsibilities : This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency's operations. The Agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). Provide license dependent clinical services that may include but not limited to psychosocial assessments, diagnosis, clinical treatment or linkage to mental health services Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as grooming and hygiene, coping skills, public transportation and other independent living skills under principles of psychosocial rehabilitation model for treatment and services. May occasionally assist as part of the team, individuals in locating and obtaining requested services, including maintaining housing, food, health care, substance abuse treatment, benefits and entitlements, etc. Supporting in completion of clinical reports, letters, documentation, IHSS applications, SSI, DPSS forms and applications to support, mediate and advocate on behalf of individuals in maintaining entitled benefits. Knowledgeable of the harm reduction philosophy and effective in the practice of motivational interviewing Responsible for conducting outreach and engagement and assess individuals for eligibility and enrollment into program services Support in assessment, managing, de-escalating, and intervening in potential crisis situations with members and assessing safety and need for 5150 or supporting in de-escalation. Provide collateral supports which include contacting family members and/or significant other with the individual's authorization to discuss how they can assist the person with their care/treatment goals Work collaboratively within the team to provide clinical guidance, such as identifying member needs as necessary and initiate communication within the integrated team to provide the resources to meet those needs Be an active part of the learning in this project by participating in other trainings mental health or related trainings) that introduce different interventions that could be an effective strategy with this population Maintains all records and documentation, utilizing various technological resources needed for program compliance and accountability in accordance with MHALA standards and funding source requirements Interact with members in the community, such as at their residence, hospitals, at appointments, etc., in order to engage them in services and to help them live successfully in the community Active participation in regular team meetings with pro-active communication around member concerns Assist and support program documentation standards of staff in accordance with MHALA, LACDMH County Contracted Provider standards and funding source requirements, and documents in Electronic Health record (EHR), including 24 hour turnaround documentation requirement. Maintain a billing average of 4.25 hours per day into the CareLogic System for 85 hours per month and complete all required paperwork associated with members. Must have a LPS designation or be qualified in a timely manner by the LA County Department of Mental Health to write involuntary holds per section 5150 of the California Welfare and Institutions Code. Must demonstrate the skills and ability to observe, notice, reflect on and report thoughts, emotions and/or physical sensations experienced when engaged in decision making and interactions with others in the performance of duties and tasks related to the position. Must meet target billing and productivity goal(s) within 24 hours, 85 hours a month for full time staff. Must demonstrate a “safety first” mentality and engage in practices that promote a safe, healthful environment for all program participants, staff and visitors and providing the best care, welfare, safety and security for everyone at MHALA All required data collection documents (as applicable to TAY FSP and OCS program) are submitted on time Knowledge of community resources, housing, social security and general relief systems and ability to navigate within these systems. Must function well in a team-oriented approach to member services and fast-paced environment Ability to qualify for jail clearance to outreach new members who are incarcerated Position Requirements: Master's degree in Social Work (MSW) or Masters in Counseling (MA/MS) AND valid registration with California Board of Behavioral Sciences as ASW/AMFT/APCC required Minimum of one year experience (including internship) providing services to individuals who have a mental illness and who are homeless preferred Experience working with Transitional Age Youth and young adults (ages 18-~30), with a strong understanding of the developmental, clinical, and social service needs unique to this population is highly preferred. Must have current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment Must have good basic English writing skills, good basic computer skills, be highly organized, and have excellent communication skills. Must be flexible and able to multi-task without losing productivity Proficient in computer applications such as Microsoft Word, Excel, and Outlook, Teams, iOS Must possess a high level of tolerance and understanding for a work atmosphere that is very busy and highly unstructured and for individuals who present for services with urgent multiple needs, issues, and problematic behavioral characteristics Must know or quickly become knowledgeable of characteristics of individuals who are substance abusing and/or dually diagnosed and have knowledge of local services available for dually diagnosed individuals. Flexible work schedule to include some nights, weekends and holidays Willingness to participate in on call-rotation for FSP and HSSP enrolled members which includes weekend and holidays in a rotating shift assignment and weekly team LPS assignments. LPS designated individuals participate in a separate, longer one or two week rotation. TB clearance and re-testing every year are conditions of continued employment COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment Employment verification directly from three (3) past employers within the most recent 7-year period Must be able to maintain an empathetic view for the dilemma of individuals in severe need and be able to juggle creatively and successfully around a variety of barriers that keep individuals from successful personal and community living CPR Certified Bilingual preferred, not required Salary Description $34.00 per hour

Job Description Job Title: SUD Counselor - Outpatient SUD Department: Outpatient Services Reports To: Clinical Program Director Status: Full-Time | Non-Exempt Salary: $25 - $30 (Dependent on Registration or Certification; and experience) SUMMARY OF POSITION Reporting to the Clinical Program Director, the SUD Counselor provides individual and group counseling, education, and crisis intervention, as well as overall management of the patient's episode, to patients engaged in outpatient substance use disorder treatment services. The Counselor is responsible for assessing, planning, implementing, and evaluating therapeutic interventions consistent with evidence-based practices, while ensuring compliance with county, state, and federal requirements. This role requires a patient-centered approach that promotes recovery, resilience, and long-term wellness. DUTIES AND RESPONSIBILITIES Clinical Counseling Conduct individual, group, and family counseling sessions using evidence-based modalities such as CBT, MI, and relapse prevention strategies. Complete comprehensive assessments utilizing ASAM criteria and develop individualized treatment plans in collaboration with patients. Provide crisis intervention, psychoeducation, and relapse-prevention planning tailored to the patient's needs. Support patients in building coping strategies, self-efficacy, and relapse prevention skills. Facilitate group sessions addressing addiction, co-occurring disorders, life skills, and recovery supports. Care Planning Coordinate patient transitions between SUD Levels of Care (LOCs) to ensure continuity of treatment. Collaborate with healthcare providers, mental health professionals, and social service agencies to promote integrated care. Assist patients in accessing supportive services, including housing, education, employment, and public benefits. Document referrals and follow up to ensure patients successfully connect with recommended services. Documentation & Compliance Maintain accurate, timely, and clinically appropriate documentation in patient records, including assessments, treatment plans, progress notes, discharge summaries, and other required reports. Ensure compliance with Medi-Cal, SAPC, DHCS, CARF, and Title 9/22 standards. Secure and maintain Release of Information (ROI) forms to facilitate care coordination. Meet established productivity standards, maintaining a minimum of 50% billable services per workday (4 hours of direct service per 8-hour day). Incentive compensation is available if productivity exceeds 62.5%. Special Populations Provide culturally competent care that meets the needs of diverse populations, including individuals experiencing homelessness, persons with co-occurring disorders (CODs), pregnant and parenting women (PPW), youth, LGBTQ+ individuals, and justice-involved individuals. Advocate for patients in legal, educational, and community settings, including preparing reports and letters of support. Collaborate with reentry programs and community agencies to support justice-involved patients reintegrating into the community. EXPERIENCE/QUALIFICATIONS Current registration or certification as a SUD counselor with a DHCS-recognized certifying body (CCAPP, CADTP, or CAADE). Minimum of 2 years of counseling experience in an outpatient or residential SUD treatment setting preferred. Knowledge of ASAM criteria, DSM-5 substance-related diagnoses, and evidence-based treatment practices. Experience providing group and individual counseling services. Familiarity with Medi-Cal and county-funded treatment systems. Strong interpersonal, organizational, and communication skills. Culturally competent and trauma-informed approach to care. Proficiency in electronic health record (EHR) systems. REQUIREMENTS Must pass DOJ and FBI background clearance. Valid California Driver's License and reliable transportation may be required. TB clearance. Driving record acceptable for agency insurance coverage. Fire and Safety Training*. First Aid and CPR Certification*. Crisis Prevention Institute (CPI) Training. Training in Motivational Interviewing (MI), Cognitive Behavioral Interventions (CBI), Trauma-Informed Care, and Harm Reduction. (*Agency will provide or facilitate training as needed.) BENEFITS 100% Employer-Paid Medical, Dental, Vision, and Life Insurance, with option to buy-up to Kaiser or Anthem PPO Incentive Compensation Program for exceeding productivity benchmarks Paid Time Off (PTO), Sick Leave, and 13 paid Holidays Professional development and continuing education support PHYSICAL REQUIREMENTS To perform this job successfully, the employee must be able to perform all essential functions with or without reasonable accommodation. Approximately 50% of the time is spent sitting, with frequent walking, standing, and bending. Occasionally required to stoop, kneel, crouch, or crawl. Must be able to lift and/or move unassisted up to 20 pounds. #hc198645

Job Description Job Title: SUD Counselor Group Facilitator - Outpatient SUD Department: Outpatient Services Reports To: Clinical Program Director Status: Full-Time | Non-Exempt | Remote Salary: $25/hr to $30/hr SUMMARY OF POSITION Reporting to the Clinical Program Director, the SUD Counselor provides group counseling, education, and overall management of the patient's group schedule to patients engaged in outpatient substance use disorder treatment services. The Counselor is responsible for assessing, planning, implementing, and evaluating therapeutic interventions consistent with evidence-based practices, while ensuring compliance with county, state, and federal requirements. This role requires a patient-centered approach that promotes recovery, resilience, and long-term wellness. DUTIES AND RESPONSIBILITIES Clinical Counseling Conduct individual, group, and family counseling sessions using evidence-based modalities such as CBT, MI, and relapse prevention strategies. Complete comprehensive assessments utilizing ASAM criteria and develop individualized treatment plans in collaboration with patients. Provide crisis intervention, psychoeducation, and relapse prevention planning tailored to patient needs. Support patients in building coping strategies, self-efficacy, and relapse prevention skills. Facilitate group sessions addressing addiction, co-occurring disorders, life skills, and recovery supports. Documentation & Compliance Maintain accurate, timely, and clinically appropriate documentation in patient records, including assessments, treatment plans, progress notes, discharge summaries, and other required reports. Ensure compliance with Medi-Cal, SAPC, DHCS, CARF, and Title 9/22 standards. Secure and maintain Release of Information (ROI) forms to facilitate care coordination. Meet established productivity standards, maintaining a minimum of 50% billable services per workday (4 hours of direct service per 8-hour day). Incentive compensation is available if productivity exceeds 62.5%. Special Populations Provide culturally competent care that meets the needs of diverse populations including individuals experiencing homelessness, persons with co-occurring disorders (CODs), pregnant and parenting women (PPW), youth, LGBTQ+ individuals, and justice-involved individuals. Advocate for patients in legal, educational, and community settings, including preparing reports and letters of support. Collaborate with reentry programs and community agencies to support justice-involved patients reintegrating into the community. EXPERIENCE/QUALIFICATIONS Current registration or certification as a SUD counselor with a DHCS-recognized certifying body (CCAPP, CADTP, or CAADE). Minimum of 2 years of counseling experience in an outpatient or residential SUD treatment setting preferred. Knowledge of ASAM criteria, DSM-5 substance-related diagnoses, and evidence-based treatment practices. Experience providing group and individual counseling services. Familiarity with Medi-Cal and county-funded treatment systems. Strong interpersonal, organizational, and communication skills. Culturally competent and trauma-informed approach to care. Proficiency in electronic health record (EHR) systems. REQUIREMENTS Must pass DOJ and FBI background clearance. Valid California Driver's License and reliable transportation may be required. TB clearance. Driving record acceptable for agency insurance coverage. Fire and Safety Training*. First Aid and CPR Certification*. Crisis Prevention Institute (CPI) Training. Training in Motivational Interviewing (MI), Cognitive Behavioral Interventions (CBI), Trauma-Informed Care, and Harm Reduction. (*Agency will provide or facilitate training as needed.) BENEFITS 100% Employer-Paid Medical, Dental, Vision, and Life Insurance, with option to buy-up to Kaiser or Anthem PPO Incentive Compensation Program for exceeding productivity benchmarks Paid Time Off (PTO), Sick Leave, and 13 paid Holidays Professional development and continuing education support PHYSICAL REQUIREMENTS To perform this job successfully, the employee must be able to perform all essential functions with or without reasonable accommodation. Approximately 50% of the time is spent sitting, with frequent walking, standing, and bending. Occasionally required to stoop, kneel, crouch, or crawl. Must be able to lift and/or move unassisted up to 20 pounds. #hc207520

Substance Use Counselor (Sepulveda Substance Use) in Culver City, CA. The hours are Monday through Friday 8:30am-5:00pm. is between $21.38 - $24.59 per hour. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Substance Use Counselor, you will provide comprehensive intake assessment and individual, family, and group counseling services to adults with substance use issues and coordinate support services to assist clients with case management needs. You will also collaborate with other professionals to ensure the provision of integrated mental health, physical health and substance use treatment that is culturally congruent with our clients' needs and assess, facilitate, and document group and individual counseling sessions, addressing individual progress and outcomes, ensuring compliance with Agency, state licensing and other regulatory standards and guidelines. Primary Duties Conducts/facilitates individual and group substance use prevention education and awareness, and counseling sessions and provides routine case management including assessment, intake, crisis intervention, and exit interviews for adults or adolescents with a history of substance use. Interfaces with such agencies as the Department of Mental Health, Department of Child and Family Services, criminal justice services, Public health and other related community agencies and resources to give and receive information relative to clients. Maintains documentation of all counseling sessions, substance use services and other services; ensures compliance with Didi Hirsch policies and procedures, contracts and other regulatory agencies. Supervises program participants with conflict resolution and medication compliance as needed. Developing and refining program curricula and materials. Develops and maintains counselor skills through seminars, workshops, or other forms of training/education. Attends and actively participates in all team and staff meetings, community meetings and supervision/consultation. Position Requirements Certified Substance Use Counselor with limited professional experience OR a Registered Substance Use Counselor with 1-2 years of experience in the behavioral health field, preferably focusing on substance use. Certified in one of the state approved certification agencies for substance use. Fluency in required language for assigned program (Spanish). Experience working with youth and adults in group presentations and process. Sensitivity to ethnic and cultural differences. Experience with community organization, program planning and implementation. Knowledge of substance use prevention and community resources. Ability to work some evening hours and to arrange work schedule to the benefit of the program. Have a working knowledge of case management and conducting/facilitating individual and group counseling sessions for appropriate clients to be served. Support the values and mission of Didi Hirsch as related to employment. Know and comply with Didi Hirsch Agency policies and procedures, HIPAA, DMH, Child and Family Services, policies and documentation guidelines, and other state, federal regulations relating to program. Demonstrate current knowledge of all job specific skills: to include mental health programming, psychiatric crisis intervention; documentation; group/individual counseling; multi-cultural and socio-economic issues. Basic advocacy skills. Present ideas, information, and viewpoints clearly, both verbally and in writing. Efficiently use the personal computer including word processing and electronic chart system software. Ability to work varied hours including evenings, nights and weekends. Utilize analysis, experience, and judgment to make decisions within policies and practices. Demonstrate commitment to team objectives and Didi Hirsch philosophies. Adapt to changing needs by acquiring new skills and knowledge. Current California driver's license and a driving record acceptable to the Agency's insurance carrier. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-Onsite #LI-KH1

Intake Counselor, Bilingual - Spanish (Inglewood) This is a hybrid position that requires one day a week in the office with the option to elect into a 9/80 flex work schedule. is between $18.10 to $20.82 per hour. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Bilingual Intake Counselor at Didi Hirsch, you will play a crucial role in the initial engagement with individuals seeking mental health and substance use services. Your primary responsibility will be to conduct thorough screenings over the phone, assessing the needs of clients and determining their eligibility for various programs and services we offer. Primary Duties Answer incoming calls in a timely and professional manner. Following established call handling protocols, collect information regarding the case to determine eligibility. For those who are eligible for services, schedule the intake assessment appointment, in accordance with established Agency protocols and procedures. Interface with such agencies as the Department of Mental Health and the Department of Public Health, criminal justice services, social workers and others, to give and receive information relative to services. Provide basic advocacy through case management and support clients with referrals and linkage to needed community resources. Develop and maintain skills required for the position through seminars, workshops, or other forms of training/education. Attend and actively participate in all team and staff meetings, supervision and consultation. Engage in continuous quality improvement efforts. Position Requirements Bilingual in Spanish required. Previous customer service experience preferred. High school diploma required. Develop and enhance knowledge of crisis intervention techniques and community resources. Efficiently use a personal computer, and work effectively and efficiently using all Microsoft software and the electronic health record. Knowledge of HIPPA requirements, DMH policies, and other state/federal regulations relating to service programs for adults with history of mental illness. Demonstrated basic advocacy skills. Strong written and oral communication. A commitment to team objectives and Didi Hirsch philosophies. Ability to adapt to changing needs by acquiring new skills and knowledge. Current California driver's license and a driving record acceptable to the Agency's insurance carrier. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Hybrid