Licensed Mental Health Counselor (Maryville)
Mental health counselor job in Maryville, TN
Provides therapeutic individual, group, and family sessions. Completes assessments on all clients. Documents all services provided in a timely manner. Participates in treatment team meetings as necessary. This position is for part or full time employment. We have options available for regular employees or independent contractors. The pay is variable as this is an opportunity to join a private practice without all of the traditional overhead expense. Candidates must have some flexibility for evening work.
See full Job Description
Substance Use Counselor
Mental health counselor job in Knoxville, TN
At Groups, we know recovery is possible - and no one should have to do it alone. As a Counselor, you'll lead dynamic group therapy sessions and be a vital part of our member-centered care teams. You'll work in a mission-driven environment where compassion, integrity, and human connection drive real transformation.
We're more than a treatment provider - we're a recovery community. Join us as we change the future of addiction healthcare.
If you believe in recovery, harm reduction, and member-centered care - this is your place.
Salary: $55,00 - $70,000
* Dependent on licensure, education and tenure
Responsibilities
* Lead 2-3 one-hour group therapy sessions per day using a structured, evidence-based curriculum.
* Facilitate group discussions using a "plug and play" approach from approved modalities to meet members where they are within the guardrails of our clinical framework.
* Collaborate with prescribers, care navigators, and recovery coaches.
* Monitor member progress and document outcomes.
* Support a positive, recovery-oriented environment for members.
* Engage in local community outreach to promote Groups' mission.
Qualifications
* Active clinical license or certification based upon state regulations (LADC, CADC, LCAC, LCSW, LPC, LMHC, etc.).
* 2+ years of experience leading groups in a substance use treatment setting.
* Tech-savvy: comfortable with EMRs, telehealth platforms, and Google Workspace.
* Commitment to high-quality, compassionate care.
* Ability to work some evening hours to support member schedules.
Auto-ApplySubstance Abuse Counselor - Knoxville Recovery Center
Mental health counselor job in Knoxville, TN
Full-time Description
Knoxville Recovery Center, a leading detox and residential substance abuse facility, is seeking a compassionate, skilled, and dedicated Primary Therapist to join our multidisciplinary team. Our center is committed to providing high-quality, comprehensive care to individuals struggling with addiction, aiming to foster recovery and resilience through personalized treatment plans.
Position Overview:
As a substance abuse counselor, you will play a crucial role in our clients' journey to recovery, providing psychotherapy and support within a structured, therapeutic environment. You will be responsible for managing a caseload of roughly 6-7 clients at a time. This includes one on one sessions, biopsychosocial assessments, and treatment planning. Knoxville Recovery Center is a client and family centered organization. We are passionate about helping others achieve freedom from drugs and alcohol and we are hoping you are too!
Core Duties and Responsibilities:
Conduct comprehensive assessments to identify clients' psychological, emotional, and behavioral issues related to substance abuse.
Develop and implement individualized treatment plans based on evidence-based practices and clients' specific needs, strengths, and preferences.
Provide individual, group, and family therapy sessions to promote recovery, coping strategies, and healthy behaviors.
Collaborate with a multidisciplinary team, including psychiatrists, nurses, and case managers, to ensure a cohesive and integrated approach to treatment.
Maintain timely and accurate records of clients' progress, treatment plans, and sessions according to facility protocols and confidentiality laws.
Facilitate psychoeducational groups and workshops on topics related to addiction, recovery, stress management, and relapse prevention.
Participate in continuous professional development and training to stay current with trends and best practices in substance abuse treatment.
Offer crisis intervention services as needed and coordinate with external resources to provide comprehensive care.
Adhere to professional standards and ethical guidelines as outlined by relevant licensing boards and the facility's policies.
On-Call Responsibilities:
Serve on a weekly rotating on-call schedule to provide phone support and crisis intervention after hours.
Respond promptly to calls from clients and staff, offering guidance, support, and coordination of emergency services as necessary.
Document all on-call interactions and follow up with appropriate team members to ensure continuity of care.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package including health, dental, and vision insurance.
Retirement savings plan.
Generous paid time off (PTO) policy.
Opportunities for professional development and continuing education.
Supportive work environment focused on teamwork and employee wellness.
Knoxville Recovery Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about making a difference in the lives of those struggling with addiction and meet the above qualifications, we encourage you to apply to join our team!
Requirements
Qualifications:
Master's degree in Psychology, Social Work, Counseling, or a related field from an accredited institution.
Valid state license as a Clinical Psychologist, Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), LADAC or equivalent.
Minimum of 2 years of experience in substance abuse treatment or a related mental health setting.
Proficiency in evidence-based therapeutic approaches specific to addiction and co-occurring disorders.
Strong interpersonal, communication, and crisis management skills.
Ability to work collaboratively within a multidisciplinary team.
Commitment to ethical practice and continuous professional development.
Salary Description $50,000-$65,000 per year
Bilingual Crisis Counselor
Mental health counselor job in Oak Ridge, TN
Job DescriptionDescription:
CONTACT Workplace Expectations
As part of their duties and responsibilities, all CONTACT employees are expected to consistently demonstrate the following:
Deliver high-quality work within established timelines, maintaining focus and accountability whether working independently or with guidance.
Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services.
Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT's mission and daily operations.
Operate independently when needed, while maintaining strong communication and coordination with other team members to support shared goals and organizational continuity.
Uphold a high level of integrity, responsibility, and trustworthiness when working remotely, ensuring confidentiality, appropriate use of time, and adherence to CONTACT's standards in all settings.
Position Summary
CONTACT Care Line is East Tennessee's first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for assessing suicide risk, offering compassionate support, ensuring timely documentation, and collaborating with visitors to create safety plans. In addition to responding on the front lines, counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines.
CONTACT's team culture values mutual support, professional growth, and a shared mission to make a difference- every single day.
Primary Duties and Responsibilities
Crisis Intervention and Support
Respond to 988 telephone interactions in Spanish in a timely, compassionate, and culturally sensitive manner
Assess and mitigate suicide risk using established protocols and safety planning procedures
Deliver emotional support utilizing active listening and de-escalation skills
Provide referrals to appropriate community resources as needed
Follow all clinical and operational protocols, including making outbound calls to high-risk visitors and conducting independent follow-ups
Initiate and conduct follow-up outreach based on visitor needs, program and services guidelines, and clinical judgment
Participate in and complete training for phone-based services in both Spanish and English; maintain readiness to support Spanish-speaking visitors at all times
Clinical Documentation and Communication
Accurately and thoroughly document all visitor interactions in accordance with organizational procedures
Complete documentation within 8 minutes per interaction, ensuring clinical details are clear, timely, and aligned with documentation standards
Engage in SBAR (Situation, Background, Assessment, Recommendation) consultations for escalated visitor cases and mandatory reporting (MR) conversations
Use Slack as the virtual home office, maintaining an active presence and responding promptly and professionally to al work-related messages within 3 minutes during scheduled shifts. This include shift-chat consults, DMs from staff and your supervisor during your shift. Social or update channels do not require a response within 3 minutes.
Participate in meetings and supervision sessions on Microsoft Teams and be prepared to join video calls professionally when requested during scheduled shifts or for pre-arranged meetings
Read and appropriately engage with all communications and updates from leadership, including the #updates and #paid-staff-topics channels on Slack
Attend monthly staff meetings and actively participate in team-wide discussions and initiatives
Mandatory Reporting and Compliance
Be knowledgeable of and adhere to all mandatory reporting requirements, policies, and procedures
Assist in the completion of reports involving suspected child or vulnerable adult abuse
Keep current with Title VI training and ensure adherence to non-discrimination and equity standards
Comply fully with all policies and procedures outlined in the Operations Handbook, Clinical Policy Documents, Clinical Operating Procedures, and Lifeline metrics.
Professional Development and Team Collaboration
Complete all required continuing education, including clinical refreshers, Mind Meld sessions, and other assigned trainings
Attend regular supervision sessions and implement feedback from supervisors
Participate in performance reviews, including probationary and ongoing evaluations
Meet or exceed performance benchmarks for quality, productivity, attendance, and ethical conduct
Support the onboarding of new team members through mentoring when requested
Requirements:
Experience, Skills, Licenses/Certifications:
Must be 18 years of age or older
Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program
Bachelor's Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required
Minimum of 1 year of experience in mental health, crisis intervention, or a related field
Fluent in both Spanish and English, with the ability to provide culturally responsive care in both languages
Strong empathic listening and reflective communication skills
Ability to remain calm and apply logical reasoning in high-stress or high-risk situations
Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness
Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues
Growth mindset with a willingness to receive and implement feedback promptly
Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences
Resourceful, solution-focused mindset with the ability to make independent decisions under pressure
Commitment to open, timely, and respectful two-way communication
All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment
Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet.
Mental Health Therapist (Tennessee)
Mental health counselor job in Knoxville, TN
SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools. We are seeking compassionate and highly skilled clinicians to join our expanding network, offering the flexibility to manage your own practice, bring your existing clients, and benefit from steady referrals.
At SonderMind, we believe there can't be mental healthcare without mentally-strong clinicians. Our platform is designed to outsmart burnout and streamline your workflow, allowing you to focus on what matters most-your clients. We are committed to fostering relationship-driven care, providing ethically grounded, human-first tools that enhance outcomes and reduce administrative burdens.
Benefits of Joining SonderMind:
* Flexibility: Enjoy the freedom to set your own working hours and maintain a healthy work-life balance. Sessions can be conducted via telehealth or in-person.
* Free and stress-free credentialing with major insurers: We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months.
* Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-shows.
* Referrals and Practice Support: Seamlessly onboard your existing clients while receiving new referrals. Benefit from thoughtful client matching to personalize your caseload, with support from a dedicated account manager to help you grow your practice across various specialties.
* Absolutely no fees or membership charges: We don't charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge.
* Innovative AI-Powered Tools: Outsmart burnout and focus on what matters most-your clients. Our secure, clinically-developed AI tools eliminate administrative tasks and keep clients engaged between sessions. This includes:
* AI Notes: Auto-generates editable, insurance-compliant clinical notes, saving you time and reducing documentation burden.
* Session Takeaways: Extend your care between sessions by reviewing and sending client-friendly summaries of key insights.
* Session Prep: Help clients clarify goals and focus areas before each session, ensuring you hit the ground running.
* Goal Setting: Collaborate with clients to set and track goals, increasing engagement and accountability.
* Treatment Plan: Easily align with clients on diagnoses, goals, and care plans in a clear, clinically grounded format.
* Reflections: Clients can journal through AI-guided prompts between sessions, providing you with deeper context.
Requirements:
* Master's degree or higher in counseling, psychology, social work, or a related field.
* Must be fully licensed by the State Board to provide therapy independently and without supervision (e.g., LPC, LCSW, LMFT, LMHC, LCPC, LCSW-C, LISW, or LP).
Pay: $70-$93 per hour. Pay rates are based on the provider license type, session location, and session types.
* Please note that SonderMind does not provide office space; therapists are responsible for securing their own location for in-person sessions, but we can help connect you with other SonderMind therapists looking to share space.
Auto-ApplyOutpatient Mental Health Therapist
Mental health counselor job in Knoxville, TN
Employee Status: Full-time, hourly, non-exempt, W2 position
About Us
Mamaya Health was born out of a bold ambition: to shape a future where mental health care is accepted as a fundamental human right. At Mamaya, we know that therapy is a lifeline, not a luxury-which is why we accept most major insurances and offer sliding fee and deep sliding fee scales to reduce financial barriers. Whether facing perinatal complications, women's health issues, or perimenopausal/menopausal challenges, every woman deserves the care she needs in a safe, stigma-free space. Our multidisciplinary team uses evidence-based practices to engage women early, conduct personalized risk assessments, and deliver high quality virtual mental health care.
Our mission is to provide mental healthcare for women, for those she loves, for every season.
Position Overview
Mamaya Health is on a mission to ensure that every woman, and those she loves, has access to the critical mental healthcare she deserves throughout all stages of life. We are seeking a compassionate and skilled Mental Health Therapist to join our team and help transform access to care for women across their lifespan.
Your Impact Metric (KPI)
You measure your impact by the number of client sessions you complete, reflecting your commitment to delivering life-giving care and achieving your goals.
Who You Are
You are a creative and thoughtful clinician with a deep commitment to empowering women and reducing healthcare disparities. You bring a growth mindset, cultural competence, and a passion for collaboration to your practice.
Job Duties + Functions
Engage with clients for individual, couples, or family outpatient therapy sessions on a weekly/biweekly/monthly basis.
Complete a comprehensive onboarding, including completion of maternal mental health foundation course. Collaborate with Team Lead and participate in meetings with administrative support to support best practices and compliance.
Maintain a caseload to support a minimum of 25 completed sessions per week
Maintain an individual book of business, ensuring clarity in communication of caseload availability and scheduling needs, maintaining current active clients, and assuring accuracy and clarity regarding frequency of client engagement.
Maintain a proactive role in caseload and KPI management and awareness of needs and trends regarding client engagement, cancellations, and length of service.
Provide mental health data tracking and utilize measurement based care via assessments consistently in every session.
Submit timely documentation within the timeframe set forth by Mamaya Health to ensure client charts are up to date and complete. Perform Clinical Intake, provide diagnoses, collaboratively create treatment plans, provide ongoing care, and complete all processes for discharges.
Maintain client collaboration with team members on client's care team - i.e. medication provider, PCP, OB-GYN, dietitian, other therapists, etc.; and client's family members.
Participate in marketing and outreach efforts as needed, collaborating with Mamaya Health team for social media, website, and other activities to support client acquisition.
Engage in timely communication with Mamaya Health staff and respond to email/chat within 2 business days, or faster depending on urgency of need.
Regularly attend and participate in monthly small team meetings, quarterly all-staff meetings, monthly 1:1 meetings with Team Lead, and any additional supervisory meetings with Team Lead or Senior Clinical Leadership.
Qualifications
Master's degree or higher in social work, counseling, psychology, or a related mental health field.
Independently licensed (LCSW, LPC-MHSP, etc) in the state of Tennessee
Prior experience in outpatient, intensive outpatient/partial hospitalization, or residential treatment settings.
Experience working with women's and maternal mental health topics preferred
Experience working with kids and families preferred
Familiarity with evidence-based therapies, including CBT, DBT, and trauma-informed approaches.
Strong interpersonal and communication skills, with a commitment to inclusivity and cultural humility.
Strong self-accountability and autonomy
Urgent Care Mental Health Clinician
Mental health counselor job in White Pine, TN
Monday to Friday 8:00am - 5:00pm (no weekends, nights, or major holidays)
Full-time (40/hour per week)
Who we are:
River Valley Health is a comprehensive Federally Qualified Health Center caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork.
Key Responsibilities:
Conduct crisis assessments for individuals experiencing acute behavioral health issues.
Provide short-term, solution-focused therapy to stabilize clients.
Develop individualized care plans and refer clients to appropriate follow-up services.
Deliver trauma-informed interventions in high-pressure situations.
Qualifications:
Master's degree in Social Work, Counseling, Psychology, or a related field.
Current licensure or license-eligible in the state (e.g., LCSW, LMFT, LPC, LPCC, LMHC, etc.).
Ability to work independently in a fast-paced environment.
Why Join Us:
Be part of a nonprofit organization focused on community health that values your work/life balance.
Work with a dedicated team of professionals.
Enjoy a comprehensive benefits package , including competitive PTO package.
Equal Opportunity Employer. Job description subject to change.
Auto-ApplySubstance Abuse Counselor -Harriman, TN (OBOT)
Mental health counselor job in Harriman, TN
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Substance Abuse Counselor
Provides individual counseling to highly complex patients. Conducts clinical assessments to appropriately assess patient's treatment needs. Designs and updates the patient's treatment plan, including care coordination, referrals, and discharge planning. Manages assigned caseload and compliance with clinical treatment requirements. Collaborates with nurses and providers to provide holistic treatment services. Facilitates urine drug screening for patients.
Position Benefits
Advancement opportunities. Clear, climbable structure into Counselor levels (1, 2, 3) based on the certification or license held.
Targeted caseload. Caseloads follow state regulations and can range from 40-55 patients.
Excellent training if you are new to our field. We are able to offer necessary training/supervision to those in process of becoming fully certified or licensed.
Opportunity to save lives every day!
Qualified candidates will hold one or more of the following certifications/licenses:
Master's degree in counseling or a related field.
Must be licensed in the state of TN as LMSW Experience treating opioid-addicted patients is not a requirement but is preferred.
No legal impediments to serving in a licensed opiate treatment program.
Must have a valid driver's license.
If recovering, three years of continuous verifiable abstinence is required.
General experience working with underserved populations in a clinical setting.
Lived addiction experience is a plus.
Schedule and Hours
Expected hours for this role are 37-40 hours per week.
Monday: 7:30 am- 4:00 pm
Tuesday: 7:30 am- 4:00 pm
Wednesday: 7:30 am- 4:00 pm
Thursday: 7:30 am- 4:00 pm
Friday: 8:30 am - 3:00pm
Benefits Package:
Medical, Dental, and Vision Insurance.
PTO
Variety of 401K options including a match program with no vesture period.
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
Calm
subscription for all employees
Loan Forgiveness Program:
• Crossroads is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!
• Please see the website at **********************************************************
Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment Program | Bureau of Health Workforce
Auto-ApplyFull-Time Psychotherapist / Mental Health Clinician
Mental health counselor job in Cherokee, NC
Full-Time Psychotherapist / Mental Health Clinician
Responder Support ServicesLCMHC, LCSW, LPC, LMFT, LCMHC-A, LCSW-A, LMFT-A, LPC-A
Watch a day in the life see how our team uplifts those who serve the community:
*******************************************
Make a Real Impact
Responder Support Services is hiring Full-Time Psychotherapist/Mental Health Cliniciansto join our growing team across North Carolina, South Carolina, and Tennessee. If you thrive in purpose-driven work and want to support first responders with meaningful care, this could be your next chapter.
This role comes with a competitive salary, generous benefits package, and a chance to be part of an emotionally intelligent, mission-centered team.
What Sets Responder Support Services Apart from others
Ongoing clinical training and supervisiongrow your skills every week
A supportive, experienced team that truly values your well-being
Deep commitment to trauma-informed, evidence-based care and high-quality service
What You'll Do
Provide individualized and group therapy, crisis support, and trauma-informed care to police, fire, EMS, and other agency personnel
Use evidence-based modalities to guide recovery and resilience
Maintain clear and confidential clinical records
Collaborate across agencies and disciplines to support comprehensive care
What You Bring
Masters degree in counseling, psychology, social work, or related field
Licensed or provisionally licensed in NC (LCSW, LCMHC, LPA, LMFT, PhD, etc.)
Experience with trauma-informed care is preferred
Strong interpersonal and clinical skills
Deep empathy and unwavering commitment to helping first responders
Benefits That Work for You
Competitive salary
Health, Dental, Vision insurance
Generous PTO
401(k) retirement plan
Paid holidays throughout the year
Weekly supervision and skill-building sessions
Opportunities for long-term career growth
Ready to Join Us?
Send your resume, cover letter, and references ********************************or submit your application to this link:Job Openings
We're excited to meet dedicated Psychotherapists and Mental Health Clinicianswho are ready to champion the mental health of the first responders who protect and serve our communities.
Easy ApplyChild Family Interventionist
Mental health counselor job in Middlesborough, KY
Job DescriptionDescription:
Essential Duties and Responsibilities:
Make an assessment of and determine the interventions for the assigned consumers. The population can include: children and adolescents including families and other custodial entities eg. School personnel, Cabinet for Health and Families Services.
Authorization of services may be granted for the practice of non-intrusive, individual, group, family, and screening/diagnostic assessment based on experience, training or supervised experience. Additional authorizations for providing Behavioral Health Services may be sought and obtained through demonstrated competencies, continuing education units and in-service trainings.
May implement a treatment plan based on assessment data as well as a sound knowledge base of standards of professional practice and principles of their respected discipline.
Provide care based on ethical concepts, adhering to established standards of practice and engage in activities or behaviors that characterize professionals.
Ensure the accuracy, content and completeness of client files.
Provides services within time requirement as set forth in Agency policy and procedures.
Provide services as documented in client treatment plan.
Refrain from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
Respond to emergency situation in a timely fashion.
Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary.
Maintain professional relationship with school faculty and staff and referral resources.
Provide written and verbal descriptions of activity reports for referral agencies.
Maintain a copy of supervision plan and name of supervisor in the Human Resource Department.
Other duties may be assigned.
Requirements:
Qualifications: A Bachelors and/or Master's degree from an accredited school or an Associate degree in Nursing from an accredited school. Submit to and pass a criminal record check and a drug screening test.
Hours: Monday through Friday 8:00 am until 4:30 pm. The supervisor may alter schedule as need arises.
Required Job Skills:
Oral and Written Communication Skills
Interpersonal Skills
Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation
Ability to complete record keeping in a timely fashion
Ability to formulate treatment objectives for the person served
Ability to get along with diverse personalities and maintain effective working relationships
Ability to work well with people of all races, backgrounds and needs
Knowledgeable of Behavioral Health Concepts and how to incorporate concepts into practical application with health promotion and wellness education
Ability to formulate treatment objectives for the person served.
Additional Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable the individual with disabilities to perform the essential functions.
Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds
Possess a valid Driver's License and maintain a safe driving record if required for job performance.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions, may be off-site from normal office location or placed at a Residential Program.
The noise level in the work environment is mild to moderate.
Environmental Data and Job Hazards:
Hours of work are structured 7.5- 8.0 hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands.
Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials.
All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and blood borne pathogens.
All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potentially dangerous situations including when police need to be summoned.
All staff must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification, if providing direct care. First Aid training may be required.
Required Job Performance:
Provides an average of 18-22 billable hours of service per week as established by Agency. (Ranges vary based on type of services provided.)
Successful Performance Evaluation rating of 3 or above. (See Attached Performance Outcome Evaluation) A Performance Improvement Plan will be initiated on all scores below a 3 rating. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.
Mental Health Therapist - Analenisgi MAT - $5,000 Hiring Bonus
Mental health counselor job in Cherokee, NC
Primary Function
Provide comprehensive clinical assessments and treatment services for patients with mental health and substance abuse disorders who are Eastern Band of the Cherokee Indian (EBCI) and Indian Health Services (IHS) eligible. Provide clinical screening and comprehensive clinical assessment, treatment plan development, and provision of individual, group, and family therapy using evidence-based models. Employee will also provide referral/facilitation to higher levels of care, walk-in assessment, emergency, crisis intervention, and consultation and education services as needed. Serve individuals in various locations in the community as assigned. If assigned to a specific population or agency location, the employee will follow policies and procedures developed for that unit. This position will primarily serve adults but may see children and families.
Job Description
Provide services to EBCI and other eligible persons, including comprehensive clinical assessments, treatment planning, individual, group, and family therapy, and case management
Provide group therapy, which may include: SAT, SAIOP, MAT Groups, Seeking Safety, Trauma Groups, Grief Group, DBT, CBT, EFT, DV groups, and other groups related to client needs.
Working in collaboration with the treatment team, conduct a comprehensive clinical assessment to determine patients' needs and resources (both family and community support/resources).
Collaborate with the medical staff and other health professionals/agencies in developing a viable therapeutic team network to facilitate and establish patterns of cooperative efforts and to facilitate patient care, discharge, and follow-up.
Provide counseling to patients and their families in matters directly related to patient care.
Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities
Responsible for comprehensive clinical assessment, development of treatment plan, recommendations for intervention, supervision of treatment plan implementation, and case management referral.
Participate in clinical treatment team meetings to review data and adjust treatment plans as needed for client care.
Responsible for conducting individual and family therapy sessions for identified behavioral health and substance use issues.
Provide walk-in access to services. Triage clients to determine priority, emergent, urgent, routine, and work with the team to ensure the client is served promptly.
Adhering to ASAM criteria when referring a client to the appropriate level of care for substance use services.
Depending upon location of services, maintain knowledge of all policies and procedures relevant to respective location; i.e., Cherokee Tribal Justice Center, Snowbird and Murphy Clinics, Analenisgi Inpatient, Analenisgi Outpatient, and Primary Care clinic.
When appropriate, participate as a member of the Cherokee Tribal Drug Court Team and provide updates, reports, and recommendations to the Drug Court team.
Assists with observed urine drug screens as outlined in Analenisgi's policies and procedures.
Attend supervision sessions relevant to specific certifications, credentials, and/or licensure, such as but not limited to: LCSW, LCMHC, CDAC, LCAS, CCS.
Collaborate with other agencies as advocates for clients. Such programs may include the Family Safety Program, Tribal Court, Probation and Parole, and Drug Court.
Follows the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPAA, JCAHO, 42CFR, or other licensing bodies.
Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of patient data, and formulating changes to the treatment plan.
Development of individual treatment plans. Treatment plans must be consistent with the patient's diagnosis, agency quality assurance guidelines, and level of care policies.
Assists in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations.
Participates in department/program meetings to review and identify opportunities to improve the program and treatment provided, and recommends changes when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
Assist and/or make direct referrals to a higher level of care.
Develop partnerships with community agencies and outside organizations to coordinate patient care.
Timely record all treatment and clinically significant events in the medical record according to CIHA policies and procedures.
Provides written, telephonic, and face-to-face consultation services to various persons and organizations involved in the patient's care. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represent CIHA and the behavioral health program at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
Participate in community planning and implementation of programs. This position is expected to meet the productivity standard established for this position.
Expected to obtain continuing education both through in-service training and through access to tuition payment for approved training seminars and workshops.
Participates in on-call service rotation.
Provides clinical care and support to identified patients in the other departments at Cherokee Indian Hospital.
Covers other CIHA clinical locations when assigned i.e., Justice Center.
Learn and effectively utilize an electronic medical record and other software required for operation in the CIHA system.
This position is expected to provide sufficient billable/reimbursable services to achieve the 55% productivity standard established for this primary therapist position.
Operate in a support role as assigned in the Beauty for Ashes program and services
Other duties as assigned.
Education/Experience/Minimum Qualifications
Master's Degree in the behavioral health field, such as Social Work, Psychology, Marriage & Family Therapy, or Counseling, required. Degree must be obtained from an accredited university that is accepted by the appropriate licensing agencies in NC.
NC license LCSW, LPP, LCMHC, or LMFT. A provisional or associate license may be accepted.
Must show competence in Substance Use either by licensure/certification from the NC Addictions Specialist Professional Practice Board or experience in substance abuse treatment. Specific positions may require licensure/certification from the NC Addictions Specialist Professional Practice Board.
Must be approved for and maintain medical credentialing, upon hire
Three years of diagnostic, therapeutic experience preferred.
Specific experience working with Native Americans preferred.
Must possess a valid driver's license.
Job Knowledge
Knowledge of individual, group, and couples/family modalities with expertise in crisis intervention with individuals and families experiencing acute episodes of distress.
Ability to ascertain the potential lethality of a situation and respond and refer accordingly.
Ability to learn computerized treatment systems such as the Electronic Medical Record, RPMS, and ability to maintain records and files manually and on the computer.
Displays originality and initiative to complete daily performance of tasks.
Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems.
Knowledge of a wide range of medical, behavioral, and psychosocial problems and their treatment.
Knowledge of governmental and private organizations and resources in the community.
Knowledge of the laws, regulations, and policies that govern the program.
Knowledge of medical terminology, disease processes, and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
Knowledge of substance use to include diagnostic criteria for Substance Use Disorders, methods of evaluation and assessment, impact of behavioral health issues on patients' ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance use treatment programs and services available to patients.
Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of a patient's problems.
Willingness to learn more about Cherokee culture/population and to have considerations for this when identified.
Ability to establish and maintain effective working relationships with members of the caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community.
Ability to express ideas clearly and concisely and to plan and execute work effectively.
Ability to establish appropriate boundaries with clients and maintain professional ethics in all situations.
Complexity of Duties
This position is responsible for assisting in maximizing the available resources to meet the behavioral health and substance use needs of the community. Must have the ability to interpret policy, laws, and regulations to make decisions. Duties require the application of clinical judgment and problem-solving skills in order to be effective.
Supervision Received
Works under the direct guidance of the Adult Services Supervisor. Position must demonstrate considerable initiative and ability to work independently within applicable licensing regulations. Position must communicate effectively with supervisor to ensure alignment with organizational goals, mission, vision, and values.
Responsibility for Accuracy
Failure to provide adequate clinical services or to properly manage and direct activities could result in poor client outcomes, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. The accuracy of data and research is critical in the allocation of tribal resources. The employee is responsible for adhering to policy and procedure.
Contact with Others
Interacts frequently with coworkers, hospital staff, patients, stakeholders, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards, and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families.
Confidential Data
The provision of medical care requires that the incumbent maintain strict confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safeguard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, 42CFR, and other federal law requirements. Violations of confidentiality regulations may result in disciplinary action and other actions as allowed by federal regulations.
Mental/Visual/Physical Environment
Job duties can be mentally and emotionally stressful at times, given the complexity of the duties. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods. Some physical exertion and stamina are required, such as those required to transport training materials or to travel. Must be able to lift 30 lbs.
Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time)
Work Environment
The employee works primarily in a hospital, inpatient, or outpatient clinical environment but may be required to work at other offices and locations. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases. Employees must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions.
Some travel is required. Infrequent overnight travel may be required for meetings or to attend training.
Emergency Privileges
In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license, shall be permitted to do everything possible to save a patient's life or save a patient from serious harm, regardless of the individual's clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
Auto-ApplyMental Health Therapist Child - CCS - $5,000 Hiring Bonus
Mental health counselor job in Cherokee, NC
Primary Function
Serves as primary therapist for children and their families with mental health and substance abuse disorders, including dual diagnoses, who are Eastern Band of the Cherokee Indian (EBCI) and Indian Health Services (IHS) eligible. This position will primarily to serve children and families. Services include comprehensive clinical assessment of client and family needs and utilization of evidence-based treatments for psychiatric and substance use disorders. Employee is expected to provide individual, family, and group therapy using brief focused therapy methods as well as more traditional methods of treatment. Employee will also provide emergency, crisis intervention, consultation, and education services as needed. The employee will provide services in various locations in the community as assigned. If the employee is assigned to a specialty population or agency service location, specific instructions and limitations may apply. If an employee is assigned to an enhanced service, such as Family Intensive Treatment, the employee will provide services according to the service definition requirements and CIHA policy.
Job Description
Provide direct clinical services to EBCI and other eligible persons in all approved locations, including the hospital, child outpatient office, Graham and Cherokee County offices, as well as other satellite locations.
Clinical services offered will include the following:
Comprehensive Clinical Assessment - The CCA is a term used to include a number of assessments and evaluations that are administered based on the patient's clinical presentation. Some of the elements of the CCA are general health and behavioral health history, bio-psycho-social history, description of current challenges, strengths, recommendations for services, clinical summary of information/data gathered about the patient, as well as other needed dimensions of the patient's life.
Person Centered Treatment Planning - The Planning process will include the patient, and they should be the ones guiding the session. Additionally, it will include input from family members and community supports whenever possible. The planning process will be based on clearly defined problems and needs. The goals in the plan should be based on patients' needs, strengths, and limitations. Additionally, goals should be specific, measurable, achievable, realistic, and time-limited
Individual Therapy - Therapy sessions will utilize currently accepted models, theories, and/or approaches to therapy.
Family Therapy - Whenever possible, as much of the patient's family will be involved in Family Therapy on a regular basis as part of the patient's treatment.
Group Therapy - When appropriate and available, the patient will attend group sessions. Group sessions can be accessed in conjunction with and/or replace Individual Therapy depending on the patient's clinical needs.
Crisis Services - Crisis Services are offered through an On-call warm line. The patient will be informed of the number to the warm line. Therapist will share the responsibility of staffing the warm line.
Referral to clinical services outside of Analenisgi - If/when the patient has needs that are not offered or currently available at Analenisgi, the clinician will support the individual in receiving the needed service by referring them to an agency that offers the service.
Collaborate with treatment teams, medical staff, and other health professionals to determine the patients' needs and resources (including both family and community).
Ensure interdisciplinary teams stay informed of changing therapeutic needs relating to their involvement with the client.
Ensure documentation of all treatment and clinically significant events in Electronic Health Record as prescribed by CIHA policies and procedures and quality assurance standards.
Collaborate with other professionals and agencies to develop a viable therapeutic team network to facilitate patient care, discharge, and follow-up.
Adhere to all applicable confidentiality policies, procedures, and practices for the maintenance and release of patient records.
Responsible for completion of intake forms, identification of community resources, patient assessment, provision and coordination of supportive services, and patient advocacy.
Follows the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPAA, CHR 42, or other licensing bodies.
Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of patient data, and formulating changes to the treatment plan.
Shall perform limited administrative duties, which include maintaining statistical records of clinical workload, utilization review, and quality assurance, participating in education programs, and participating in clinical quality assurance functions.
Assists in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations.
Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommends corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
Participates in the provision of periodic in-service training for nonhealth care practitioner members of the clinical and administrative staff on subjects germane to clinical and case management services. This shall include responsibility for developing and implementing psycho educational programs, community relations, information and referral.
Participate in community planning and implementation of programs to help resolve such complex issues as improving the coordination of services. Represents the CIHA Analenisgi at regular team meetings for progress review and during emergency meetings dealing with High-risk situations.
Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops.
Provides clinical care and support to identified patients in the other departments at Cherokee Indian Hospital.
Learn and effectively utilize an electronic medical record and other software required for operation in the CIHA system.
Provides Crisis response to the CIHA Emergency Department as needed.
Adhere to ASAM, LOCUS, CSLOCUS, or other criteria when referring a client to the appropriate level of care recommended.
Assist with observed urine drug screens as outlined in Analenisgi's policies and procedures.
Provides written, telephone, and face to face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represents the Analenisgi Center at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
This position is expected to provide sufficient billable/reimbursable services to achieve the 55% productivity standard established for this primary therapist position.
Assist in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations.
Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommends corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
Follow all relevant CIHA policies and procedures, as well as specific written and verbal direction from the supervisor.
Operate in a support role as assigned in the Beauty for Ashes program and services
Other duties as assigned.
Education/Experience/Minimum Qualifications
Master's Degree in the behavioral health field, such as Social Work, Psychology, Marriage & Family Therapy, or Counseling, required. Degree must be obtained from an accredited university that is accepted by the appropriate licensing agencies in NC.
NC license LCSW, LPP, LCMHC, or LMFT. A provisional or associate license may be accepted.
Knowledge of evidenced based practices used for children and adolescents such as cognitive behavioral therapy (CBT), trauma focused cognitive behavioral therapy (TF CBT), parent child interactive therapy (PCIT), child parent psychotherapy (CPP), dialectical behavioral therapy (DBT), motivational interviewing and anger replacement therapy (ART).
Must show competence in Substance Use either by licensure/certification from the NC Addictions Specialist Professional Practice Board or experience in substance abuse treatment. Specific positions may require licensure/certification from the NC Addictions Specialist Professional Practice Board.
Must be approved for and maintain medical credentialing, upon hire
Three years of diagnostic, therapeutic experience preferred.
Specific experience working with Native Americans preferred.
Must possess a valid driver's license.
Job Knowledge
Knowledge of individual, group, and couples/family modalities with expertise in crisis intervention with individuals and families experiencing acute episodes of distress.
Ability to ascertain the potential lethality of a situation and respond and refer accordingly.
Ability to learn computerized treatment systems such as the Electronic Medical Record, RPMS, and ability to maintain records and files manually and on the computer.
Displays originality and initiative to complete daily performance of tasks.
Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems.
Knowledge of a wide range of medical, behavioral, and psychosocial problems and their treatment.
Knowledge of governmental and private organizations and resources in the community.
Knowledge of the laws, regulations, and policies that govern the program.
Knowledge of medical terminology, disease processes, and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
Knowledge of substance abuse to include diagnostic criteria for abuse, dependence, intoxication and withdrawal of all drug classifications, methods of evaluation and assessment, impact of behavioral health issues on patients ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients.
Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of a patients problems.
Willingness to learn more about Cherokee culture/population and to have considerations for this when identified.
Ability to establish and maintain effective working relationships with members of the caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community.
Ability to express ideas clearly and concisely and to plan and execute work effectively.
Complexity of Duties
This position is responsible for assisting in maximizing the available resources to meet the behavioral health needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of clinical judgment and problem-solving skills to be effective. Judgment often involves decisions that may have life-or-death consequences.
Supervision Received
Works under the direct guidance of the Child Services Manager, where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative, and discretion is given to achieve department goals and objectives.
Responsibility for Accuracy
Most clinical errors would be detected with proofing and review procedures. Failure to properly manage and direct activities could result in ill will for the department, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. The accuracy of data and research is critical in the allocation of tribal resources. Responsible for the adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or more serious health risks to patients.
Contacts with Others
Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families.
Confidential Data
The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safeguard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result in inter-disciplinary action and other action as allowed by federal regulations.
Mental/Visual/Physical
Job duties can be mentally and emotionally stressful at times, given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina are required, such as those required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs.
Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time).
Weight lifted or force exerted: none.
Special vision requirements: Close vision (clear vision at 20 inches or less).
Emergency Privileges
In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license, shall be permitted to do everything possible to save a patient's life or save a patient from serious harm, regardless of the individual's clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
Auto-ApplyMental Health Therapist
Mental health counselor job in Bryson City, NC
Blue Ridge Health is currently seeking a Mental Health Therapist to be part of our Behavioral Health Team in Bryson City, NC.
A newly hired Therapist/Behavioral Health Service Provider can receive a sign on bonus of up to $5,000.00, depending on the service agreement chosen. Service contracts are for 1, 2, or 3 years.
What We Offer You:
A competitive benefits plan, including Medical, Dental and Vision
Company sponsored life insurance and short and long-term disability coverage
403(b) retirement account with company matching
Supplemental accident insurance available
9 paid holidays per year
PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
Clinical supervision provided for associate level clinicians (as applicable for LCSWA, LCMHCA, LCASA)
Continuing education reimbursement ($500 per year)
In-house trainings provided, CE hours towards licensure requirements
Eligibility for student loan repayment for federal and/or state programs
Flexible Work Schedules Considered
Needs Accommodations Programs
Mental Health Resources
Telework Opportunities Considered
Tuition Reimbursement Program
What You'll Do:
The Behavioral Health Therapist is responsible for providing outpatient mental health treatment/service to patients in the clinic setting. The position requires interaction with provider agencies and referral sources, participating in team meetings when appropriate and as requested, and offering education and support to the community.
What We're Looking For:
Licensed Clinical Social Worker or Licensed Clinical Mental Health Counselor Required (fully or provisionally licensed or license eligible)
2 years clinical work experience preferred
LCAS or LCAS-A licensure a plus
Ability to perform comprehensive clinical assessments and develop and implement viable treatment plans
Experience with Electronic Health Records preferred
Experience in individual and group therapy including recovery work
Excellent listening and communication skills
Bilingual a plus
About Blue Ridge Health:
At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.
Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health's investment to advance as a culturally competent organization.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyMental Health Counselor (Afternoon & Weekend)
Mental health counselor job in Knoxville, TN
DescriptionProvides therapeutic individual, group, and family sessions. Completes assessments on all clients. Documents all services provided in a timely manner. Participates in treatment team meetings as necessary. This position is for part or full time employment. We have options available for regular employees or independent contractors. The pay is variable as this is an opportunity to join a private practice without all of the traditional overhead expense. Candidates must be willing to work weekends and some evenings.
See full Job Description
Substance Use Counselor
Mental health counselor job in Oak Ridge, TN
At Groups, we know recovery is possible - and no one should have to do it alone. As a Counselor, you'll lead dynamic group therapy sessions and be a vital part of our member-centered care teams. You'll work in a mission-driven environment where compassion, integrity, and human connection drive real transformation.
We're more than a treatment provider - we're a recovery community. Join us as we change the future of addiction healthcare.
If you believe in recovery, harm reduction, and member-centered care - this is your place.
Salary: $55,00 - $70,000
* Dependent on licensure, education and tenure
Responsibilities
What You'll Do
* Lead 2-3 one-hour group therapy sessions per day using a structured, evidence-based curriculum.
* Facilitate group discussions using a "plug and play" approach from approved modalities to meet members where they are within the guardrails of our clinical framework.
* Collaborate with prescribers, care navigators, and recovery coaches.
* Monitor member progress and document outcomes.
* Support a positive, recovery-oriented environment for members.
* Engage in local community outreach to promote Groups' mission.
Qualifications
* Master's degree in the mental/behavioral health discipline OR students enrolled in Masters' programs pursuing the credentials in the following bullet point.
* Active or currently under supervision to obtain the following credentials: MFT, LMFT, LPC, LPC-MHSP, LMSW, LCSW, LADAC level 1 & 2, LSPE, Licensed Psychologist/Psy.D. RN & LPN also acceptable with experience leading therapeutic groups & supporting documentation.
* Experience leading Group Therapy.
* High comfort level with Technology: EMR, Telehealth software, Google products (Gmail, Google Docs/Sheets/Drive), mobile apps, etc.
* Compassion, collaboration, commitment to quality care, and an investment in member success.
* Ability to work 2-3 evenings per week up to 9pm as needed.
* Other preferred backgrounds, experience, and skills include: mental health, social work, substance use disorder treatment, therapy, human services, social services, medication assisted treatment or MAT.
Auto-ApplySubstance Abuse Counselor - Knoxville Recovery Center
Mental health counselor job in Knoxville, TN
Job DescriptionDescription:
Knoxville Recovery Center, a leading detox and residential substance abuse facility, is seeking a compassionate, skilled, and dedicated Primary Therapist to join our multidisciplinary team. Our center is committed to providing high-quality, comprehensive care to individuals struggling with addiction, aiming to foster recovery and resilience through personalized treatment plans.
Position Overview:
As a substance abuse counselor, you will play a crucial role in our clients' journey to recovery, providing psychotherapy and support within a structured, therapeutic environment. You will be responsible for managing a caseload of roughly 6-7 clients at a time. This includes one on one sessions, biopsychosocial assessments, and treatment planning. Knoxville Recovery Center is a client and family centered organization. We are passionate about helping others achieve freedom from drugs and alcohol and we are hoping you are too!
Core Duties and Responsibilities:
Conduct comprehensive assessments to identify clients' psychological, emotional, and behavioral issues related to substance abuse.
Develop and implement individualized treatment plans based on evidence-based practices and clients' specific needs, strengths, and preferences.
Provide individual, group, and family therapy sessions to promote recovery, coping strategies, and healthy behaviors.
Collaborate with a multidisciplinary team, including psychiatrists, nurses, and case managers, to ensure a cohesive and integrated approach to treatment.
Maintain timely and accurate records of clients' progress, treatment plans, and sessions according to facility protocols and confidentiality laws.
Facilitate psychoeducational groups and workshops on topics related to addiction, recovery, stress management, and relapse prevention.
Participate in continuous professional development and training to stay current with trends and best practices in substance abuse treatment.
Offer crisis intervention services as needed and coordinate with external resources to provide comprehensive care.
Adhere to professional standards and ethical guidelines as outlined by relevant licensing boards and the facility's policies.
On-Call Responsibilities:
Serve on a weekly rotating on-call schedule to provide phone support and crisis intervention after hours.
Respond promptly to calls from clients and staff, offering guidance, support, and coordination of emergency services as necessary.
Document all on-call interactions and follow up with appropriate team members to ensure continuity of care.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package including health, dental, and vision insurance.
Retirement savings plan.
Generous paid time off (PTO) policy.
Opportunities for professional development and continuing education.
Supportive work environment focused on teamwork and employee wellness.
Knoxville Recovery Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about making a difference in the lives of those struggling with addiction and meet the above qualifications, we encourage you to apply to join our team!
Requirements:
Qualifications:
Master's degree in Psychology, Social Work, Counseling, or a related field from an accredited institution.
Valid state license as a Clinical Psychologist, Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), LADAC or equivalent.
Minimum of 2 years of experience in substance abuse treatment or a related mental health setting.
Proficiency in evidence-based therapeutic approaches specific to addiction and co-occurring disorders.
Strong interpersonal, communication, and crisis management skills.
Ability to work collaboratively within a multidisciplinary team.
Commitment to ethical practice and continuous professional development.
Urgent Care Mental Health Clinician
Mental health counselor job in White Pine, TN
Urgent Care Mental Health Clinician
Monday to Friday 8:00am - 5:00pm (no weekends, nights, or major holidays)
Full-time (40/hour per week)
Who we are:
River Valley Health is a comprehensive Federally Qualified Health Center caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork.
Key Responsibilities:
Conduct crisis assessments for individuals experiencing acute behavioral health issues.
Provide short-term, solution-focused therapy to stabilize clients.
Develop individualized care plans and refer clients to appropriate follow-up services.
Deliver trauma-informed interventions in high-pressure situations.
Qualifications:
Master's degree in Social Work, Counseling, Psychology, or a related field.
Current licensure or license-eligible in the state (e.g., LCSW, LMFT, LPC, LPCC, LMHC, etc.).
Ability to work independently in a fast-paced environment.
Why Join Us:
Be part of a nonprofit organization focused on community health that values your work/life balance.
Work with a dedicated team of professionals.
Enjoy a comprehensive benefits package, including competitive PTO package.
Equal Opportunity Employer. Job description subject to change.
Auto-ApplyFull-Time Psychotherapist / Mental Health Clinician
Mental health counselor job in Cherokee, NC
Responder Support Services LCMHC, LCSW, LPC, LMFT, LCMHC-A, LCSW-A, LMFT-A, LPC-A
Watch a day in the life - see how our team uplifts those who serve the community:
*******************************************
Make a Real Impact
Responder Support Services is hiring Full-Time Psychotherapist/Mental Health Clinicians to join our growing team across North Carolina, South Carolina, and Tennessee. If you thrive in purpose-driven work and want to support first responders with meaningful care, this could be your next chapter.
This role comes with a competitive salary, generous benefits package, and a chance to be part of an emotionally intelligent, mission-centered team.
What Sets Responder Support Services Apart from others
Ongoing clinical training and supervision-grow your skills every week
A supportive, experienced team that truly values your well-being
Deep commitment to trauma-informed, evidence-based care and high-quality service
What You'll Do
Provide individualized and group therapy, crisis support, and trauma-informed care to police, fire, EMS, and other agency personnel
Use evidence-based modalities to guide recovery and resilience
Maintain clear and confidential clinical records
Collaborate across agencies and disciplines to support comprehensive care
What You Bring
Master's degree in counseling, psychology, social work, or related field
Licensed or provisionally licensed in NC (LCSW, LCMHC, LPA, LMFT, PhD, etc.)
Experience with trauma-informed care is preferred
Strong interpersonal and clinical skills
Deep empathy and unwavering commitment to helping first responders
Benefits That Work for You
Competitive salary
Health, Dental, Vision insurance
Generous PTO
401(k) retirement plan
Paid holidays throughout the year
Weekly supervision and skill-building sessions
Opportunities for long-term career growth
Ready to Join Us?
Send your resume, cover letter, and references to ****************************** or submit your application to this link: Job Openings
We're excited to meet dedicated Psychotherapists and Mental Health Clinicians who are ready to champion the mental health of the first responders who protect and serve our communities.
Easy ApplyChild Family Interventionist (CFI) - Licensed Under Supervision
Mental health counselor job in Middlesborough, KY
Job DescriptionDescription:
Essential Duties and Responsibilities:
Include the following:
Make an assessment of and determine the clinical interventions for the assigned consumers. The population may include: children and adolescents including families and other custodial entities e.g. school personnel, Cabinet for Health and Families Services.
May implement a treatment plan based on assessment data as well as a sound knowledge base of standards of professional practice and principles of their respected discipline.
Privileges will be granted for the practice of non-intrusive, individual, group, family and screening/diagnostic assessment based on experience, training or supervised clinical experience. Privileges will be determined based on self-assessment, demonstrated competencies and input from clinical supervisor. Additional privileges may be sought and obtained through demonstrated competencies, continuing education units and in-service trainings.
Provide care based on ethical concepts, adhering to established standards of practice and will engage in activities or behaviors that characterize professionals.
Ensure the accuracy, content and completeness of client files.
Provide services within time requirement as set forth in Agency policy and procedures.
Provide services as documented in client treatment plan.
Refrain from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
Respond to emergency situation in a timely fashion.
Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary.
Maintain professional relationship with school faculty, staff and referral resources.
Provide written and verbal descriptions of activity reports for referral agencies.
Participate and comply with their respective board's recommendations for supervision.
Maintain a copy of supervision plan and name of supervisor in the Human Resource Department.
Other duties may be required.
Requirements:
Qualifications: Master's Degree from an accredited school; meet Licensure Requirements from respective board: Psychology, Social Work, Professional Counseling Marriage and Family; submit to and pass a criminal record check and a drug screening test.
Hours: Monday through Friday 8:00 am until 4:30 pm. Other times may be required with the job.
Required Job Skills:
Oral and Written Communication Skills
Interpersonal Skills
Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation
Ability to complete record keeping in a timely fashion
Ability to formulate treatment objectives for the person served
Ability to get along with diverse personalities and maintain effective working relationships
Ability to work well with people of all races, backgrounds and needs
Knowledgeable of Mental Health Concepts and how to incorporate concepts into practical application with health promotion and wellness education
Additional Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable the individual with disabilities to perform the essential functions.
Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds.
Possess a valid Driver's License and maintain a safe driving record if required for job performance.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions, may be off-site from normal office location or placed at a Residential Program.
The noise level in the work environment is mild to moderate.
Environmental Data and Job Hazards:
Hours of work are structured 7.5 or 8.0 hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands.
Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials.
All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and blood borne pathogens.
All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potential dangerous situations including when police need to be summoned.
All staff must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification. First Aid Training may be required.
Required Job Performance:
Provides an average of 18-22 billable hours of service per week as established by Agency. (Ranges vary based on type of services provided.)
Successful Performance Evaluation rating of 3 or above. (See Attached Performance Outcome Evaluation) A Performance Improvement Plan will be initiated on all scores below a 3 rating. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.
Mental Health Therapist Child - $5,000 Hiring Bonus
Mental health counselor job in Robbinsville, NC
Primary Function
Serves as primary therapist for children and their families with mental health and substance abuse disorders, including dual diagnoses, who are Eastern Band of the Cherokee Indian (EBCI) and Indian Health Services (IHS) eligible. This position will primarily to serve children and families. Services include comprehensive clinical assessment of client and family needs and utilization of evidence-based treatments for psychiatric and substance use disorders. Employee is expected to provide individual, family, and group therapy using brief focused therapy methods as well as more traditional methods of treatment. Employee will also provide emergency, crisis intervention, consultation, and education services as needed. The employee will provide services in various locations in the community as assigned. If the employee is assigned to a specialty population or agency service location, specific instructions and limitations may apply. If an employee is assigned to an enhanced service, such as Family Intensive Treatment, the employee will provide services according to the service definition requirements and CIHA policy.
Job Description
Provide direct clinical services to EBCI and other eligible persons in all approved locations, including the hospital, child outpatient office, Graham and Cherokee County offices, as well as other satellite locations.
Clinical services offered will include the following:
Comprehensive Clinical Assessment - The CCA is a term used to include a number of assessments and evaluations that are administered based on the patient's clinical presentation. Some of the elements of the CCA are general health and behavioral health history, bio-psycho-social history, description of current challenges, strengths, recommendations for services, clinical summary of information/data gathered about the patient, as well as other needed dimensions of the patient's life.
Person Centered Treatment Planning - The Planning process will include the patient, and they should be the ones guiding the session. Additionally, it will include input from family members and community supports whenever possible. The planning process will be based on clearly defined problems and needs. The goals in the plan should be based on patients' needs, strengths, and limitations. Additionally, goals should be specific, measurable, achievable, realistic, and time-limited
Individual Therapy - Therapy sessions will utilize currently accepted models, theories, and/or approaches to therapy.
Family Therapy - Whenever possible, as much of the patient's family will be involved in Family Therapy on a regular basis as part of the patient's treatment.
Group Therapy - When appropriate and available, the patient will attend group sessions. Group sessions can be accessed in conjunction with and/or replace Individual Therapy depending on the patient's clinical needs.
Crisis Services - Crisis Services are offered through an On-call warm line. The patient will be informed of the number to the warm line. Therapist will share the responsibility of staffing the warm line.
Referral to clinical services outside of Analenisgi - If/when the patient has needs that are not offered or currently available at Analenisgi, the clinician will support the individual in receiving the needed service by referring them to an agency that offers the service.
Collaborate with treatment teams, medical staff, and other health professionals to determine the patients' needs and resources (including both family and community).
Ensure interdisciplinary teams stay informed of changing therapeutic needs relating to their involvement with the client.
Ensure documentation of all treatment and clinically significant events in Electronic Health Record as prescribed by CIHA policies and procedures and quality assurance standards.
Collaborate with other professionals and agencies to develop a viable therapeutic team network to facilitate patient care, discharge, and follow-up.
Adhere to all applicable confidentiality policies, procedures, and practices for the maintenance and release of patient records.
Responsible for completion of intake forms, identification of community resources, patient assessment, provision and coordination of supportive services, and patient advocacy.
Follows the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPAA, CHR 42, or other licensing bodies.
Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of patient data, and formulating changes to the treatment plan.
Shall perform limited administrative duties, which include maintaining statistical records of clinical workload, utilization review, and quality assurance, participating in education programs, and participating in clinical quality assurance functions.
Assists in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations.
Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommends corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
Participates in the provision of periodic in-service training for nonhealth care practitioner members of the clinical and administrative staff on subjects germane to clinical and case management services. This shall include responsibility for developing and implementing psycho educational programs, community relations, information and referral.
Participate in community planning and implementation of programs to help resolve such complex issues as improving the coordination of services. Represents the CIHA Analenisgi at regular team meetings for progress review and during emergency meetings dealing with High-risk situations.
Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops.
Provides clinical care and support to identified patients in the other departments at Cherokee Indian Hospital.
Learn and effectively utilize an electronic medical record and other software required for operation in the CIHA system.
Provides Crisis response to the CIHA Emergency Department as needed.
Adhere to ASAM, LOCUS, CSLOCUS, or other criteria when referring a client to the appropriate level of care recommended.
Assist with observed urine drug screens as outlined in Analenisgi's policies and procedures.
Provides written, telephone, and face to face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represents the Analenisgi Center at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
This position is expected to provide sufficient billable/reimbursable services to achieve the 55% productivity standard established for this primary therapist position.
Assist in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations.
Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommends corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
Follow all relevant CIHA policies and procedures, as well as specific written and verbal direction from the supervisor.
Operate in a support role as assigned in the Beauty for Ashes program and services
Other duties as assigned.
Education/Experience/Minimum Qualifications
Master's Degree in the behavioral health field, such as Social Work, Psychology, Marriage & Family Therapy, or Counseling, required. Degree must be obtained from an accredited university that is accepted by the appropriate licensing agencies in NC.
NC license LCSW, LPP, LCMHC, or LMFT. A provisional or associate license may be accepted.
Knowledge of evidenced based practices used for children and adolescents such as cognitive behavioral therapy (CBT), trauma focused cognitive behavioral therapy (TF CBT), parent child interactive therapy (PCIT), child parent psychotherapy (CPP), dialectical behavioral therapy (DBT), motivational interviewing and anger replacement therapy (ART).
Must show competence in Substance Use either by licensure/certification from the NC Addictions Specialist Professional Practice Board or experience in substance abuse treatment. Specific positions may require licensure/certification from the NC Addictions Specialist Professional Practice Board.
Must be approved for and maintain medical credentialing, upon hire
Three years of diagnostic, therapeutic experience preferred.
Specific experience working with Native Americans preferred.
Must possess a valid driver's license.
Job Knowledge
Knowledge of individual, group, and couples/family modalities with expertise in crisis intervention with individuals and families experiencing acute episodes of distress.
Ability to ascertain the potential lethality of a situation and respond and refer accordingly.
Ability to learn computerized treatment systems such as the Electronic Medical Record, RPMS, and ability to maintain records and files manually and on the computer.
Displays originality and initiative to complete daily performance of tasks.
Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems.
Knowledge of a wide range of medical, behavioral, and psychosocial problems and their treatment.
Knowledge of governmental and private organizations and resources in the community.
Knowledge of the laws, regulations, and policies that govern the program.
Knowledge of medical terminology, disease processes, and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
Knowledge of substance abuse to include diagnostic criteria for abuse, dependence, intoxication and withdrawal of all drug classifications, methods of evaluation and assessment, impact of behavioral health issues on patients ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients.
Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of a patients problems.
Willingness to learn more about Cherokee culture/population and to have considerations for this when identified.
Ability to establish and maintain effective working relationships with members of the caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community.
Ability to express ideas clearly and concisely and to plan and execute work effectively.
Complexity of Duties
This position is responsible for assisting in maximizing the available resources to meet the behavioral health needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of clinical judgment and problem-solving skills to be effective. Judgment often involves decisions that may have life-or-death consequences.
Supervision Received
Works under the direct guidance of the Child Services Manager, where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative, and discretion is given to achieve department goals and objectives.
Responsibility for Accuracy
Most clinical errors would be detected with proofing and review procedures. Failure to properly manage and direct activities could result in ill will for the department, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. The accuracy of data and research is critical in the allocation of tribal resources. Responsible for the adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or more serious health risks to patients.
Contacts with Others
Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families.
Confidential Data
The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safeguard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result in inter-disciplinary action and other action as allowed by federal regulations.
Mental/Visual/Physical
Job duties can be mentally and emotionally stressful at times, given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina are required, such as those required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs.
Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time).
Weight lifted or force exerted: none.
Special vision requirements: Close vision (clear vision at 20 inches or less).
Emergency Privileges
In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license, shall be permitted to do everything possible to save a patient's life or save a patient from serious harm, regardless of the individual's clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
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