Customer Service Manager jobs at Menzies Aviation - 1136 jobs

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. YOUR ROLE The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities. Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution. WHAT ARE YOU GOING TO DO? Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer stakeholders to understand operational needs and service expectations. • Participate actively in customer meetings, performance reviews, and issue resolution discussions. Revenue & Retention Support • Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data. • Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor. • Assist in preparing business cases, proposals, and renewal documentation. Performance & Financial Awareness • Monitor service performance, volumes, and basic cost drivers for assigned accounts. • Analyze trends and performance issues and recommend corrective actions. • Ensure accurate billing inputs and coordination with Finance and Operations. Cross-Functional Collaboration • Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction. • Support onboarding of new customers or services within existing accounts. • Share feedback and best practices to improve customer success execution. Education & Experience • Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience). • 3-5 years of experience in customer success, account management, logistics operations, or a related commercial support role. • Experience managing customer interactions in a B2B or contract logistics environment preferred. Skills & Attributes • Strong customer relationship and problem-solving skills. • Ability to work independently and manage multiple accounts or priorities. • Solid understanding of service performance metrics and operational drivers. • Professional communication skills with both customers and internal stakeholders. Travel • Up to 10-15% travel as required to support customer engagement. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career

This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need. Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists. Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients. Required Work Experience 1 - 2 years of experience in logistics and customer service is required. Experience working in logistics, travel, and/or healthcare sector is desirable· Experience in a phone-based or call center environment is desirable. Experience working in a fast-paced, demanding environment. If interested, please apply Submit application for International Operations Specialist Trainee

Job Title: Customs Operations Manager DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at ******************************************* As the Customs Operations Manager, you'll play a critical role in managing and coordinating customs clearance activities to ensure efficiency and cost- effectiveness. Key Responsibilities: Oversee and streamline customs clearance activities, ensuring timely and compliant processing. Train and implement policies and procedures that uphold our service standards. Lead and develop a talented team, providing coaching and performance management. Drive strategic initiatives for Northern Border Entries, focusing on performance and productivity. Collaborate on policy development to enhance our customs operations. What We're Looking For: Mandatory - Extensive knowledge of importing regulations and customs brokerage practices. Proven ability to create a vision for customs operations that balances compliance with customer and shareholder value. Strong analytical and problem-solving skills. Excellent communication skills-verbal, written, and interpersonal. Proficiency in computer applications, including spreadsheets and databases. Demonstrated leadership experience in coaching and developing staff. Financial acumen, including budgeting experience. A BS/BA degree with 6 years of related experience, including 2 years in a supervisory role. A Customs Brokerage License is required. In-depth understanding of ACE and experience with US Customs regulations and PGAs. Familiarity with Northern Border Customs Entries (Canada to USA). Pay Range: $93,142.50 - $124,190.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2

A growing aluminum packaging manufacturer is seeking a Plant Manager to lead operations at a startup manufacturing facility in the Lansdale area. This role is responsible for overseeing day-to-day plant operations while supporting the continued scale-up and stabilization of production. This is a strong opportunity for a hands-on manufacturing leader who enjoys ownership, accountability, and building high-performing operations in a regulated, high-volume environment. Key Responsibilities ● Lead all aspects of plant operations, including production, maintenance, quality, safety, and cost control ● Execute production plans while driving improvements in efficiency, uptime, throughput, and scrap reduction ● Build, lead, and develop the local plant team, including supervisors, production staff, and maintenance personnel ● Establish and enforce safety, quality, and compliance standards appropriate for food-grade manufacturing ● Oversee equipment reliability, preventive maintenance programs, and coordination with vendors and service providers ● Partner with company leadership on capacity growth, operational planning, and performance reporting ● Serve as the senior on-site leader, ensuring smooth communication between the plant and headquarters What We're Looking For ● Proven experience as a Plant Manager, Operations Manager, or senior manufacturing leader ● Background in metal manufacturing, aluminum, packaging, stamping, or other high-volume production environments ● Experience with food packaging products ● Strong operational foundation across production, maintenance, quality, and safety ● Experience operating in regulated manufacturing environments (OSHA; food, packaging, or similar industries) ● Hands-on leadership style with the ability to operate both on the floor and at a strategic level Experience in food-grade packaging or aluminum container manufacturing is a huge plus. Why This Role ● Leadership role within a startup manufacturing operation ● Opportunity to shape processes, standards, and culture from the ground up ● Stable, essential product market with long-term demand ● Competitive compensation and benefits Compensation & Benefits ● Competitive base salary ● Performance-based bonus ● Full benefits package Work Authorization: Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.

A growing manufacturer is seeking a hands-on Plant Manager to lead operations at a startup facility in the Lansdale area. This role oversees day-to-day production while supporting the scale-up and stabilization of a high-volume, food-grade manufacturing operation. Key Responsibilities Lead plant operations including production, maintenance, quality, safety, and cost control Drive efficiency, uptime, throughput, and scrap reduction Build and develop the plant team and establish strong safety and quality standards Oversee equipment reliability, preventive maintenance, and vendor coordination Partner with leadership on capacity growth and operational performance Qualifications Proven Plant or Operations Management experience in high-volume manufacturing Background in aluminum, metal, packaging, stamping, or food-grade environments Strong hands-on leadership in regulated manufacturing settings Why Join Leadership role in a startup manufacturing facility Opportunity to build processes and culture from the ground up Competitive salary, bonus, and full benefits Work Authorization: Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.

Do you like to keep things clean and organized? Do the small details matter? AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our Supervisor, Service, Retail, Team Member, Cleaning

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a capable Service Manager to join our team! As a Service Manager with Southern States Material Handling : Successfully create and maintain service operations, which exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling. Come be a part of our Toyota/Raymond family! Top of the Line Benefits!! 401(k) with company matching Dental insurance Health insurance Vision Insurance PTO and Vacation Paid Holidays Flexible Spending Account Life Insurance Tuition Reimbursement What you Need/Basic Qualifications: 2-5 years management or leadership experience preferably in a service environment strongly preferred Prior company experience as a Road Service Technician a plus Proficiency with MS Office including Word, Excel, Outlook Windows XP knowledge preferred Demonstrate above average time management, organizational, and follow-up skills Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments Excellent verbal and written communication skills Positive people management skills Customer-focused with exceptional customer service skills Education and Certification Needed: High School diploma or GED Technical school coursework in electrical, mechanical, or automotive field is a plus What you'll Do: Support Technicians, service department associates, and branch management. Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to. Work to eliminate waste and lost time through training and coaching Maintain SSMH's high company standards and ensure that all Technicians are taking care of and protecting the customers' interests, and living up to our company standards Give assistance to all team members via phone and in person, as needed. Manage the work in progress reporting - delegate responsibilities as necessary Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording. Monitor and encourage superior customer communications skills for all service department personnel. Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance. Take initiative in developing new methods and procedures for the service department as required Assist in technician performance reviews, and complete service team reviews Ensure all technician timecards are complete and accurate Monitor return to branch work orders and completed work orders for billing daily Conduct van inspections after each Technician meeting Participate in and bring value to all monthly team meetings Provide the Branch Operations Manager with technical expertise, as needed Monday through Friday daytime hours SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a capable Service Manager to join our team! As a Service Manager with Southern States Material Handling : Successfully create and maintain service operations, which exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling. Come be a part of our Toyota/Raymond family! Top of the Line Benefits!! 401(k) with company matching Dental insurance Health insurance Vision Insurance PTO and Vacation Paid Holidays Flexible Spending Account Life Insurance Tuition Reimbursement What you Need/Basic Qualifications: Prior company experience as a Road Service Technician or previous Service Manager experience Proficiency with MS Office including Word, Excel, Outlook Windows XP knowledge preferred Demonstrate above average time management, organizational, and follow-up skills Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments Excellent verbal and written communication skills Positive people management skills Customer-focused with exceptional customer service skills Education and Certification Needed: High School diploma or GED Technical school coursework in electrical, mechanical, or automotive field is preferred 2-5 years management or leadership experience preferably in a service environment strongly preferred What you'll Do: Support Technicians, service department associates, and branch management. Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to. Work to eliminate waste and lost time through training and coaching Maintain SSMH's high company standards and ensure that all Technicians are taking care of and protecting the customers' interests, and living up to our company standards Give assistance to all team members via phone and in person, as needed. Manage the work in progress reporting - delegate responsibilities as necessary Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording. Monitor and encourage superior customer communications skills for all service department personnel. Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance. Take initiative in developing new methods and procedures for the service department as required Assist in technician performance reviews, and complete service team reviews Ensure all technician timecards are complete and accurate Monitor return to branch work orders and completed work orders for billing daily Conduct van inspections after each Technician meeting Participate in and bring value to all monthly team meetings Provide the Branch Operations Manager with technical expertise, as needed Monday through Friday daytime hours SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.

Are you a results-driven operations leader with a passion for the food industry? We are seeking a Plant Manager to lead a facility in the beautiful Williamsport, PA area. Reporting directly to the Senior US Operations Director, you will be the driving force behind our clients daily operations-overseeing production, maintenance, sanitation, and logistics. This is a high-impact role where you will balance strategic budgeting with "on-the-floor" leadership to ensure safety, quality, and profitability. The Role at a Glance · Strategic Leadership: Partner with the Senior Director to execute annual budgets and long-term operational plans. · Operational Excellence: Oversee all facets of the plant including production schedules, preventive maintenance, and shipping/receiving. · Culture of Safety & Quality: Maintain rigorous compliance with OSHA, GMP, and environmental standards. · Continuous Improvement: Utilize Lean, 5S, and Six Sigma methodologies to minimize waste and maximize efficiency. · Team Development: Hire, mentor, and empower a high-performing team to meet and exceed KPIs. What You Bring · Experience: 7-10 years of leadership experience within the food industry. · Education: Bachelor's degree in Business, Operations, or a related field (Master's preferred). · Technical Savvy: Strong grasp of ERP systems, GMP, and financial/expense management. · Certifications: Six Sigma Green or Black Belt is a significant asset. · Leadership Style: A "lead by example" approach with excellent communication skills and the ability to thrive in an adaptable environment. Ready to Lead? If you are an analytical, results-oriented leader ready to take the next step in your career, we want to hear from you. Work Authorization: Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.

Pay Range: $120,000 - $147,250.00 Shift: On-Site Daily, Monday - Friday ~8:00am to ~5:00pm EST YOUR ROLE Are you known for your management oversight skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to manage fiscal and operational oversight of a station, driving quality service, customer satisfaction and operational proficiency, ensuring attainment of growth and profitability goals. WHAT ARE YOU GOING TO DO? Manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs. Ensure that freight is being expedited in a safe and timely manner. Ensure that the station facility provides a clean, professional and safe working environment for all employees. Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls. Oversee business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station. Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, Sarbanes Oxley and other regulatory requirements. Ensure directives, rules and procedures are communicated to all station personnel. Ensure safety methods and programs are implemented and maintained. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Bachelor's Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience. Minimum 5 years of relevant experience. Minimum 3 years of supervisory or management experience. Minimum 4 years industry experience, preferred. Credentials: Valid state issued Driver's License and Forklift Driver Certification. Other professional certifications may be required. Skills: Proficiency in Microsoft Office, internet, web-based and job specific software applications supporting the supply chain or transportation industry as well as financial applications. Characteristics: Expertise in operations and business management. Experienced in providing leadership for multiple sites that are geographically dispersed, effectively delegating responsibility and authority to direct reports. Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals. Ability to plan, organize and manage multiple projects and set priorities. Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

About the role: As a Business Expansion and Strategy Manager for TQL you will be a key driver of innovation and growth as you help lead the launch and expansion of new business lines. You'll conduct in-depth research, develop strategic plans and implement scalable operations and processes that enhance service quality, drive efficiency and support long-term profitability across the organization. What's in it for you: Competitive base salary Paid relocation to Cincinnati, OH Join a well-established, respected, industry leader and brand Unmatched opportunity through the explosive growth of existing business and new services Comprehensive benefits package Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more Certified Great Place to Work with 800+ lifetime workplace award wins What you'll be doing: Drive the expansion of existing and new service lines in alignment with TQL's strategic growth initiatives Conduct gap analyses to assess current vs. target state operations and recommend actionable strategies Identify, lead and implement risk management and continuous improvement projects Manage cross-functional teams to ensure projects are delivered on time and within budget Support change management efforts through effective communication and training across teams and departments Deliver ad-hoc reporting and performance analysis to evaluate the success of new initiatives Lead and develop a small team responsible for customer onboarding, operational best practices and performance reporting What you need: Bachelor's degree in business or a related field 3-5 years of experience in project management or business leadership Proficiency in Microsoft Office, especially Excel Experience in customer-facing roles Proven success leading change management initiatives across cross-functional teams Strong organizational skills with the ability to manage multiple projects in a fast-paced environment Strategic mindset with attention to tactical details and a bias for action Excellent communication skills with the ability to tailor messaging to different audiences Knowledge of the transportation or logistics industry is preferred Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

We are seeking a visionary leader to oversee the planning, execution, and delivery of crane and heavy equipment rebuilds as well as original equipment manufacturing (OEM) for cranes, trucks, trailers, and specialized machinery. This role is not just about managing-it's about leading innovation, fostering collaboration, and driving operational excellence. The General Manager will ensure projects meet quality standards, customer requirements, and delivery deadlines while achieving revenue goals and cultivating a culture of creativity, efficiency, and safety. Key Responsibilities A. Customer & Design Collaboration Partner with customers and engineering teams to clarify expectations and develop accurate job cost estimates. Act as a liaison to ensure customer requirements are met and communicated across all teams. B. Leadership & Team Oversight Guide a team of inventive engineers and skilled manufacturing professionals to deliver cutting-edge solutions while meeting project milestones. Adjust staffing and assignments for optimal skill utilization and project success. C. Production Coordination Align fabrication processes with design/engineering for maximum efficiency in labor and time. Monitor in-process work to ensure quality, safety, and compliance with customer standards. D. Innovation & Problem Solving Work with cross-functional teams to identify challenges and develop inventive solutions. Encourage creative problem-solving and implement cost-effective strategies that streamline processes and reduce waste. E. Vendor & Resource Management Build strong vendor relationships to secure quality parts at competitive costs. Oversee equipment utilization and identify opportunities for optimization. F. Customer Service & Communication Provide regular project updates and promptly communicate delays or changes. Maintain thorough documentation of customer communications and change orders. G. Delivery & Post-Support Oversee pre-delivery testing and provide on-site setup. Assist with customer training on delivered equipment as needed. Qualifications Education: Associate's degree in a related field (Bachelor's or certifications preferred). Experience: 5+ years of supervisory experience in heavy equipment manufacturing or similar environment; metalworking and precision machining experience preferred. Ability to read, interpret, and create/modify mechanical drawings. Strong leadership, organizational, and communication skills. Proficiency in Microsoft Office; ability to learn specialty software (Timberline, ViewPoint). Valid driver's license with a clean driving record. Physical Demands Ability to walk, stoop, bend, crawl, and climb to oversee production. Extended standing on hard surfaces; occasional lifting of heavy parts/tools. Exposure to inclement weather during pre-delivery and post-delivery activities. Required Travel Up to 20% for customer site visits, deliveries, training, and inter-division travel. Benefits That Go Beyond the Basics Health Coverage Options: Multiple medical, dental, and vision plans to fit your needs. Financial Security: Company-paid life insurance, disability coverage, and 401(k) with match. Extra Perks: Clothing and safety gear allowances, wellness programs, and legal resources. Paid Time Off: Generous PTO that grows with your tenure, plus paid holidays. Workday Comfort: Premium company vehicles and tools to make your job easier. Career: Leadership advancement and professional development opportunities.

The General Manager is responsible for the overall revenue growth and profitability of a large city or market, including P&L and budgeting, supervision of management teams, customer service and retention, developing business opportunities, employee training and development, safety programs and promotion of all corporate goals and objectives. This position will have a blend of functional operations and business development responsibilities. * Job Description Responsible for leading and organizing business operations across a strategic market, to potentially include multiple branch locations in a geographic location/zone , which service customers, including but not limited to, cash in transit and money processing operations Mentor, cultivate and empower direct reports to excel in their job functions by promoting a culture around Brink's core values Hire, develop and train employees that both emulate and enhance Brink's core values, ensuring that they are upheld and maintained through leadership by example and continued communication Work with HR partners and direct reports to identify the right people in the right seats and understand capabilities and skill sets for succession planning and development Ability to drive results and promote positive change, while encouraging positive teamwork focusing on good behaviors and decisive decision-making skills Develop strategic plans and ability to effectively communicate objectives Effectively collaborate with other departments, such as customer support, sales, product support, finance, etc., to ensure the customer experience expectation is met and exceeded Manage a large profit and loss statement for your market including but not limited to, annual operating plans, income statements, etc ·Focus on continuous improvement and identifying root cause and corrective actions to improve operational efficiency and enhance the customer experience Ensure that the market is the most efficient, quality-oriented, highest value provider of like services in the market (CIT, ATM, Coin, Currency, Check, CompuSafe) by establishing and maintaining excellent customer relationships Identify new opportunities for Brink's products to be introduced within the appropriate markets; understand competitive circumstances, to include their identity, operational characteristics, market pricing and market impact Proactively reduce risk exposure by focusing on maintaining high quality standards in day-to-day operations and customer service expectations, emphasizing safety and cleanliness in facilities and in operation processes, as well as, identifying, enhancing and enforcing security measures Support, coach and provide leadership to Branch Managers, Managers, Cash Logistics and Managers, Route Logistics in all areas of operations, to include risk, quality and human resources management Provide counsel to market management team & interface between market management & headquarters staff to ensure maximum efficiency in execution of work and communication on regional issues involving headquarters initiatives (IT, Legal, HR, Finance, etc.) Provide direction to the City Managers, Managers, Cash Logistics and Managers, Route Logistics in achieving long-term and short-term business objectives and financial results Establish and maintain accountability on all levels of the market; maintain positive employee relations and work environment, to include supporting and executing employee recruitment, development, and retention initiatives Lead through lean principles and utilize continuous improvement methodologies, including but not limited to, Six Sigma, Kanban system within inventory management, 5S (sort, set in order, standardize, sustain)), Tim Wood's 7 Wastes, etc., to promote a culture that drives to change the status quo and improves operations and enhances the customer experience Ability to travel within a defined area 40-70% of the time

Director of Customs House Brokerage (Licensed) is responsible for overseeing U.S. Customs compliance and related actions and procedures of both our corporate offices and surrounding branches as well as Business Development in CHB services for the organization. Director of Customs House Brokerage (CHB) responsibilities and essential job functions include, but are not limited to the following: Responsible for the profitability and performance of the CHB Division Principal corporate license holder for the business responsible to U.S. Customs and Border Protection Responsible for developing and overseeing a diverse portfolio of solutions that address areas of trade compliance for companies seeking to import or export their products Oversee the full compliance and U.S. Customs regulations for all branches Manages the custom entry team and consulting team Manages processes for auditing clients' documentation, and customs entries Expand our customer base to ensure continuous growth in revenue by way of customer spend and margin Maintenance of existing compliance procedures and review for any improvements or changes Increase service offerings through business development and prospecting potential clients Motivate others by example and encourage their development by setting a positive example and productive work environment that fosters learning Implementation and training of any customs software or updates to any compliance systems Primary point of contact for customs and other regulatory agencies Qualification, Knowledge, Skills, and Abilities: Bachelor's Degree in related field of study preferred Practicing U.S. Customs Broker License Required Minimum of 5-7 years of Customs regulations, Customs clearance, and Customs brokerage Minimum of 5-7 years of management experience supervising teams in multiple branches Demonstrated knowledge of Title 19 CFR, Harmonized Tariff Schedule, and ACE Entry Summary Business Rules and process Document Demonstrated record of success in performing in an environment of change, maintaining effectiveness while managing multiple and shifting priorities The ability to communicate clearly and persuasively via email, verbally, and in presentations, tailoring your messaging to the appropriate level of audience Excels in high stress situations with Senior and C-level executives with the ability to not only present clearly but also effectively overcome objections with skillful persuasion using data-driven negotiation and tact Strong organizational skills with ability to manage deadlines and prioritize workload, and make adjustments to meet business needs Ability to work in a blended role of operations and sales in an office environment Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance Ability to communicate complex concepts in easy-to-understand terminology Contributes to building a positive team spirit and puts success of team above own interests Ability to read, write, and speak English fluently Ability to travel to meet the demands of training and customer expectations Industry expert in international freight forwarding focused on high volume accounts Proficient in Cargowise Software System Proficient in Microsoft Office Suite

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. YOUR ROLE Responsible for leading and managing national Ground Customer Service function, ensuring consistent, high-quality customer experience across all regions of the country. This role is accountable for customer satisfaction, service performance, escalation management, and continuous improvement of customer-facing processes. The Customer Service Manager sets the service standard, develops the team, and ensures customer commitments, SLAs, and communication expectations are met. Models and acts in accordance with our guiding principles and core values. WHAT ARE YOU GOING TO DO? * Own and curate the end-to-end customer experience for ground transportation services * Develop and execute national customer service strategies aligned with business objectives. * Oversee staff development, conduct annual performance reviews, and address performance issues in accordance with policies. * Analyze customer feedback and KPI trends (e.g., CSAT, FCR, resolution time) to identify root causes and implement continuous improvement initiatives. * Serve as escalation point for complex customer issues and manage resolution in collaboration with cross-functional teams (sales, logistics, operations). * Monitor and report on customer service performance metrics to senior leadership. * Manage budgets, forecast demand, and control expenses. * Coordinate with operations teams to resolve systemic issues. * Develop and implement training programs, distribute materials, and monitor results. * Ensure accurate and timely data and recordkeeping. * Perform other duties as required. WHAT ARE WE LOOKING FOR? Education and Experience: * Bachelor's degree in Business, Supply Chain, Logistics, or related field highly preferred * Minimum 5 years related experience. * Minimum 3 years supervisory or management experience. * Proficient with CRM tools and service platforms (e.g., Salesforce, Zendesk). * Strong ability to interpret data-KPIs, CSAT, FCR-and translate into action. Preferred: * Minimum 4 years' industry experience * 5-7+ years in customer service management, preferably with logistics, transportation, or supply chain exposure * Proven track record in multi-site team leadership and complex escalation management. Skills: * Exceptional leadership, communication, and interpersonal abilities * Advanced problem-solving, conflict resolution, and crisis management skills * Strategic mindset with ability to lead change and leverage technology * Budget management experience and cost-control acumen * Knowledge of logistics operations including scheduling, routing, freight, and warehousing * Ability to read, analyze, and interpret business publications, technical procedures, and regulations; capable of writing reports, business correspondence, and procedure manuals * Strong understanding of company products, services, and operational requirements of existing accounts * Financial management skills including purchasing, budget preparation, review, and expense monitoring * Proficiency in Microsoft Office and job-specific software; accurate typing and data entry skills * Ability to communicate effectively with diverse teams and present information clearly to management, employees, and vendors * Customer-focused approach with ability to build and sustain productive relationships * Analytical skills to identify issues, compare data, and develop solutions that gain stakeholder support * Demonstrated ability to influence departments, manage change, and delegate effectively * Strong organizational skills to plan, prioritize, and manage multiple projects * Basic knowledge of project management methodologies * Ability to maintain performance under pressure and handle stress professionally * Team-building skills with collaborative approach to achieving goals * Must be able to read, write, and speak English fluently WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. #LI-JS1 At CEVA we are committed to creating a safe and healthy work environment. We offer: * A Competitive Compensation PackageComprehensive Health & Dental Benefits * Professional Development Opportunities * Continuing Education CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Job Description Customer Service Account Manager I Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Harvey, IL. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore. What you'll do: Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas: Back up CS desk coverage for vacations/call offs by territory Small territory/agent Assist CSR's daily with working back orders Assist CSR's daily with new orders Work with DP on weekly Status Reports (Recovery Dates) Review Red Yellow Green Reports and update orders with comments and recovery dates Review orders for resourcing for available stock Assist with escalations Assist with Agent/Distributor uploads and communication Assist with IT enhancement, problem solving, and module testing orders Clerical-Order materials, meetings, expense reports, reservations and etc. Assist with standard work documents Audit late shipment reports and report paretos and countermeasures Work credit/debit and RMA's Correct Dating on Cope and metal framing as requested Assist with EDI maintenance on daily orders that are stuck in the staging file What you'll bring: High School diploma required, continuing college education a plus Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point) Experience with CRM software, preferably Salesforce.com Excellent oral and written communication skills Excellent planning and organizational skills Strong mathematical skills Ability to work independently and/or with little supervision in a team environment Ability to handle multiple projects and meet deadlines Ability to maintain a positive attitude Strong problem solving skills Experiences with JDE a PLUS The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus. Within 3 months, you'll: Complete Atkore's onboarding and immersion program. Gain an understanding of how your role ties into Atkore's mission and strategic plan. Participate in a Kaizen with a cross functional team to drive process improvement. Perform basic order inquiry, entry, and order follow-up activities. Within 6 months, you'll: Handle an assigned territory independently from PO receipt to invoicing. Work towards meeting or exceeding the departments daily KPI metrics. Audit shipments for on time delivery and reconcile inventory and pricing discrepancies. Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures. Within 12 months, you'll: Manage multiple territories within a region while minimizing freight expenditures. Drive innovation within your role by streamlining processes to drive efficiencies in customer service. Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence. Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $41,520 - $57,090. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. #LI-KB1

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Fort Wayne, 5801 Adams Center Rd Division: Solutions Job Posting Title: Customer Service Manager - 106109 Time Type: Full Time Position Summary The Customer Service Manager is responsible for leading day-to-day customer service operations, ensuring timely resolution of client ticket requests, managing purchasing and budget activities, and addressing escalations from both clients and internal teams. This role partners cross-functionally to maintain high service standards, operational efficiency, and strong client relationships. Key Responsibilities * Oversee and manage all incoming client ticket requests, ensuring timely triage, resolution, and communication in accordance with service level agreements (SLAs). * Serve as the primary escalation point for complex or high-priority client issues, driving resolution and maintaining customer satisfaction. * Lead, coach, and support the customer service team, including performance management, workload prioritization, and issue resolution. * Manage purchasing requests related to customer service operations, ensuring accuracy, approval compliance, and alignment with business needs. * Own customer service budget management, including expense tracking, forecasting, and cost control. * Identify trends in client issues and service performance, recommending process improvements and corrective actions. * Collaborate with internal departments (operations, finance, IT, and leadership) to resolve issues and improve service delivery. * Develop and maintain customer service procedures, workflows, and documentation. * Ensure consistent application of company policies and customer service standards. * Prepare reports and metrics on ticket volume, resolution time, customer satisfaction, and budget performance. Qualifications * Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience). * 3-5 years of experience in customer service or customer operations, including leadership or supervisory responsibilities. * Experience managing ticketing systems, escalations, and service workflows. * Demonstrated experience with purchasing processes and budget management. * Strong problem-solving and decision-making skills, with the ability to manage competing priorities. * Excellent communication and interpersonal skills, with a customer-focused mindset. * Proficiency in customer service software, ticketing platforms, and Microsoft Office or similar tools. Preferred Qualifications * Experience supporting enterprise or B2B clients. * Familiarity with service level agreements (SLAs) and performance metrics. * Experience leading cross-functional teams or projects. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, Lyndon B Johnson Fwy Division: Solutions Job Posting Title: Manager, Customer Service - LBJ HWY Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to * Spot Quotes * Booking Capture * Shipment Monitoring * Billing Issue Resolution * Service Metric Monitoring * Reporting * Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills * Basic knowledge of WMS (Warehouse Management Systems) * Proficiency in MS Office applications Language Skills * English (reading, writing, verbal) Mathematical Skills * Intermediate to advanced level required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets Other * Excellent communications skills and able to deal with clients tactfully and efficiently. * Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic. * Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions. * General understanding of the Supply Chain Management and Logistics industry * Demonstrated competency in the following areas is also required: * Customer Service (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.) * Dealing with Complexity (Knows how to deal with complex situations or information. Examines facts and trends to find the best way to handle things.) * Maintaining Composure (Stays calm and composed in a stressful situation. Can keep a positive manner both in words and in actions.) * Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.) * Providing Direction and Leadership (Provides guidance, direction and structure in one on one or group settings.) * Builds Bench strength (Determines capability of staff and puts plans in place to build the skills, abilities, and experience necessary for the organization to succeed.) * Motivating Others (Is able to inspire or convince others to want to do their job or work toward common goals or objectives.) * Demonstrates Global Perspective (Understands key global trends and the organization's position within the global environment, works effectively with global partners) * Demonstrating Positive Attitude (Consistently exhibits an optimistic and cheerful manner, regardless of obstacles or challenges. Behaves in a positive way with others in the workplace.) * Finding Work Improvements (Seeks to find and suggest new ideas to make the workplace better. Looks for ways to improve work procedures or services.) PREFERRED QUALIFICATIONS * 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience * Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment * Multi-language knowledge preferred CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies PHYSICAL DEMANDS Occasionally * Handling/Fingering, Sitting Frequently * Bending Constantly * Walking and Standing Ability to Lift/Carry and Push/Pull * 21-50 pounds * Reach above shoulder, reach outward, squat, or kneel. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - VIRTUAL - US Georgia Division: Solutions Job Posting Title: Customer Service Manager Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES · Becomes familiar with clients, including key contacts, unique requirements, and operating processes · Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. · Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to o Spot Quotes o Booking Capture o Shipment Monitoring o Billing Issue Resolution o Service Metric Monitoring o Reporting o Data Entry · Works with site leaders to ensure the operation is meeting all KPI targets. · Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. · Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. · Provides guidance to staff and assigns task to Customer Service staff. · Fosters career development, best practices, and optimal morale in the organization. · Relays consistent issues to the General Manager in a timely and efficient matter. · Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. · Coordination between CS team and other internal teams. · Calculation of production costs and providing input for invoice creation. · Provides input for annual budget to General Manager. · Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. · Continuous improvement of processes and services provided by the Company · Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. · Managing exceptional operational customer challenges/requests (for example large volume changes) · Organizing Operational Review Meetings and Business Review Meetings with key customers. · Participates in contract discussions/negotiations. · Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. · Coordinates staffing of CS department · Performing of staff performance review meetings OTHER DUTIES (Site Specific) · Work overtime as dictated by business whether mandatory or voluntary · Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES · Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience · Must have a high school diploma or general education degree (GED). · 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. · Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. · Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.