Menzies Aviation jobs in Fort Lauderdale, FL

Opportunity We have an amazing opportunity to join our fantastic Menzies Aviation team as a Commercial Director to deliver sales growth and general key account management activities across a designated portfolio of accounts, assuming USA-wide responsibility for all commercial opportunities, regardless of location. If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on! Key responsibilities To deliver such growth, the post-holder will be responsible for building and influencing relationships with important personnel in both airlines and airports and will be the subject matter expert in how to win and retain business within the USA marketplace. For key accounts based in the USA, the post-holder will also be the lead for that account and work with other regional teams to bring opportunities to fruition. This role will help to engineer a change in the balance of our sales activity from being largely reactive to an approach characterized by early and proactive involvement in the customer's procurement cycle, identifying and developing opportunities before they come to the market. You'll put our people, our customers - and their customers, at the heart of everything you do. What is in it for you? Firstly, you will be working for the world's largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field. In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us. What's next? If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button! About Us…. People. Passion. Pride. This is what has driven our teams since 1833. We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents. * Director, Sales - USA Reports to: Director, Commercial Location: Grapevine | TX Salary: Commensurate with skills and experience Overview This role will deliver sales growth and general key account management activities across a designated portfolio of accounts, assuming USA-wide responsibility for all commercial opportunities, regardless of location. To deliver such growth, the post-holder will be responsible for building and influencing relationships with important personnel in both airlines and airports and will be the subject matter expert in how to win and retain business within the USA marketplace. For key accounts based in the USA, the post-holder will also be the lead for that account and work with other regional teams to bring opportunities to fruition. This role will help to engineer a change in the balance of our sales activity from being largely reactive to an approach characterized by early and proactive involvement in the customer's procurement cycle, identifying and developing opportunities before they come to market. Main accountabilities include: * Taking responsibility for Ground Handling, Cargo and additional sales growth within USA. (This includes ensuring that we retain our existing business on suitable terms). * Creating a network of contacts/influencers within each key account airline, for example in departments such as Ground Operations, Procurement and Customer Experience, to fully understand airline strategy and specifications and to work with the airlines to develop proposals which will meet and exceed their requirements. * Working with station, regional and other commercial/key account colleagues to understand local opportunities for new business, to create tender-winning proposals and to develop compelling proposals to retain existing business, ensuring the impact of new business wins is not undermined by contract losses. * Ensuring that customer relationships are properly managed with structured Business Review meetings and proactive communications take place externally and internally. * Working with station and regional teams to develop the sales pipeline, generating new sales leads and horizon-scanning for future opportunities. * Managing sales opportunities for RFP processes and unsolicited proposals with the aim of securing as high a win rate as possible - working with other commercial and operational colleagues as appropriate * Assisting in the production of regional and key account sales plans, ensuring these plans are as fully developed as possible. * Creating and delivering high quality sales collateral to assist sales pitches and presentations, ensuring that the sales material is tailored to the customers' needs and meets their requirements and priorities. * Implementing customer engagement plans, ensuring that customer review meetings are well prepared, properly structured and help to increase our chances of commercial growth. * Maximizing the CRM system by ensuring that all sales opportunities and customer information is properly captured, tracked, and updated as required. Safety, Security and Compliance All employees have a responsibility and duty whilst at work to: * Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work. * Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization. * Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons. * Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual. * Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. * Fully understand the company health and safety policy. * Attend training courses as may be arranged by the Company. Qualifications and Experience * Degree in business or another relevant field * At least five years of experience in the aviation sector, working in commercial and/or operational disciplines. * Proven experience working with major customers. * Experience of working in complex organizations with a global footprint and diverse structures * Excellent communication and team-working skills * Must be at least 18 years of age. * Must pass pre-employment background and drug screen. * Must be comfortable lifting 35lbs. Key skills and competencies: Significant experience in the commercial and/or operational arena, plus: * Sales orientation - relishes the challenge of identifying and executing sales opportunities, helping to shape customer requirements, and delivering "win-win" solutions. * Customer focus - the role holder must demonstrate an ability to engage with colleagues and customers at all levels and within a range of markets and situations and must be adept at fully understanding and interpreting customer requirements and end goals. * Initiative - adopts a proactive approach to identifying opportunities rather than waiting for opportunities to come our way. * Strong presentational skills - ability to pitch proposals and presentations in a compelling manner. * Data driven - ability to co-ordinate and analyze various sources of information to form a clear picture. * Influence - able to influence a wide range of groups and individuals to actively support a point of view or position; in particular to secure the "buy-in" of others who may hold a contrary view.

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

Responsible for comprehensive cleaning of assigned locations within the airport to client specifications. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have a High School Diploma or GED. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 50 lbs. 5. Must pass pre-employment and random drug test. 6. Must pass a pre-employment background check. 7. Must be able to read, write, understand and carry out instructions in English. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Must have good hearing and vision. 11. May be required to work weekends, overnight shifts and holidays. 12. May be exposed to occasional loud noise levels. ESSENTIAL FUNCTIONS: 1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule. 2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations. 3. Leave notice for supervisor to re-order supply items that are running low. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 8. Attend meetings and in-services as required. 9. Utilize appropriate communications channels and maintain records, reports and files as required. 10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible. 11. Adhere to company policies and procedures and participate in achievement of company objectives. 12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 13. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Protect the property of the Client against loss and damage. Ensure the safety of personnel on the Client's property. Control access to restricted areas. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. Must have HS diploma or GED. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of employees and client representatives. 3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 4. Must be able to lift, carry, and/or hold up to 70 lbs. 5. Must have good hearing and vision. 6. May be exposed to occasional loud noise levels. 7. Must pass pre-employment and random drug test. 8. Must pass a pre-employment background check 9. Must be able to read, write, understand and carry out instructions in English. 10. Must be able to verbally direct in English. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 12. May be required to work weekends, overnight shifts and holidays. ESSENTIAL FUNCTIONS: 1. Prevent unauthorized individuals from gaining access to the guarded area. 2. Patrol area designated by client. 3. Ensure all persons/property entering and leaving he premises are properly authorized. 4. Immediately report any discrepancies, violations, incidents and concerns to the supervisor on duty. 5. Check-in vehicles (where applicable). 6. Never leave post without being properly relieved. 7. Answer telephones in a polite and professional manner. 8. Be able to operate a computer and access systems (where applicable). 9. Complete reports in detail and in a timely manner. 10. Must be familiar with all Governmental/Client/Company regulations. 11. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 12. Project a positive image and respond to inquiries from clients, staff and public in courteous manner. 13. Attend meetings and in-service as required. 14. Utilize appropriate communications channels and maintain records, report and files as required. 15. Must be in proper uniform or business attire as directed by company officials. 16. Identification badges must always be visible. 17. Adhere to company policies and procedures and participate in achievement of company objectives. 18. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 19. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities Responsibilities Ensure our fleet meets aircraft standards as required by the Federal Aviation Administration (FAA) Maintain the airworthiness of aircraft and all their components while in service or while undergoing scheduled overhaul maintenance Completed tasks according to FAA regulations, company policies and procedures, and instructions from Crew Chiefs, Supervisors and Managers Certify the quality of personal workmanship, including signing mechanical flight releases for field work Complete necessary paperwork and computer entries for any maintenance performed A wide variety of duties are performed such as dismantling, overhauling, repairing, fabricating, assembling, welding and erecting all parts of an aircraft; which includes airframe, engines, radio equipment, instruments, electrical systems, heating systems, cooling systems, and hydraulic systems Test and inspect parts, subassemblies or completed assemblies Assure the shop/work area is maintained in a safe and orderly manner. If qualified, may be responsible for taxiing and towing aircraft for maintenance purposes Qualifications Position Requirements Minimum Age: 18 High school diploma or GED equivalent Valid Airframe & Powerplant (A&P) license Valid state driver's license; some license restrictions may prohibit a candidate from being considered for this position Ability to differentiate colors such as: red, green, yellow, blue, black, brown, white and orange Ability to lift items weighing up to 60 lbs. Willing and able to work rotating shifts including, nights, holidays, weekends and days off Demonstrated ability to communicate effectively both orally and in writing Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Position Preferences A minimum of one (1) year of aircraft maintenance experience FCC General Radio Telephone Operators license Additional Details Mechanics must maintain a valid passport and the ability to travel freely to and from all of the cities/countries served by our Airline in order to complete field trips This position is covered by a collective bargaining agreement (unless in Abilene, TX) Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable If applicable, Federal law requires Envoy to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.

Responsible for the day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping, effectively managing the work load, properly utilizing company and client vehicles and equipment, and reporting all discrepancies to the Account Manager and or General Manager. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary. 3. Verbal and written communications skills 4. Must be 18 years of age or older. 5. Must have a reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass pre-employment and random drug tests. 5. Must complete a criminal background check. 6. Must be able to read, understand, direct and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 9. Be able to resolve problem situations with employees and passengers when necessary. PERFORMANCE RESPONSIBILITIES: 1. Must be able to perform all duties of subordinate employees when necessary. 2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Schedule personnel daily and furnish copy to Account Manager. Obtain written approval form necessary use of overtime in advance. 4. Monitor employee activity and makes adjustments as needed. 5. Make sure employees follow all regulations/procedures. 6. Check In/Out sheets to insure all employees have logged in times correctly 7. Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism. 8. Communicate effectively with fellow employees and client representatives. 9. Make recommendations to Account Manager regarding personnel performance. 10. Act on and communicate safety hazards and equipment problems to Account Manager or General Manager. 11. Report inquiries and all other incidents to Account Managers. Emergency situations are to be reported immediately to Account Manager and/or General Manager. 12. Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner. 13. Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 14. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 15. Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback. 16. Attend meetings and in-services as required. 17. Utilize appropriate communications channels and maintain records, training files, reports and files as required. 18. Utilize company provided training materials and resources to develop a safe well trained staff while creating and maintaining a safe working environment. 19. Must be in proper business attire as directed by company officials. Identification badges must always be visible. 20. Adhere to company policies and procedures and participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. 23. Ensure implementation of the Safety Management System (SMS) 24. Implement safety plan for station 25. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary 26. Actively participate in the Safety Management System (SMS) 27. Perform other duties as requested.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay rate: $15.97 / hr Responsibilities How you will make an impact? Responsibilities Responsible for loading and unloading baggage and other cargo as well as transporting these items to and from the aircraft, terminal, and bag room Clean and service cabin interiors with equipment and supplies by reaching, bending and twisting in confined spaces Hand clean the interior of aircraft including meal trays, lavatories, overhead storage bins and buffets Use powered equipment, such as cargoveyors, industrial tractors, forklifts, and motor scooters Will also manually operate equipment such as hand trucks, lavatory service carts, cargo and baggage carts Responsible for specialized cleaning fluids and equipment; hand tools such as pliers, screwdrivers for aircraft recouping; uses baggage and cargo scales Responsible for de-icing aircrafts and for pushing out/towing aircraft and related guideman functions De-ice aircraft following specific procedures during inclement weather; may be required to work at heights while de-icing aircraft Clerks will handle all responsibilities in a safe and timely manner to ensure all bags, cargo, passengers, and planes are loaded and unloaded properly for all arrivals and departures Qualifications Who are we looking for? Requirements Must be 18 years of age or older High School diploma or GED equivalent required Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to work a schedule during overnight hours, including overnight hours on holidays and weekends Must be willing and able to lift bags and other items weighing up to 75 lbs. Must be willing and able to work outside in variable weather conditions Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Additional Position Details All Fleet Service Clerk wages are governed by the contract agreed upon between Envoy and the Transport Workers Union (TWU). The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law. In locations handling US mail, must be able to pass a US Postal Service background check. Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Now hiring Automotive Mechanics to help maintain our ground equipment, no airline experience required! Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. New Pay Rate: $23.77 / HR! Responsibilities How will you make an impact? Responsibilities The Automotive/Ground Support Equipment (GSE) Mechanic performs maintenance assignments requiring the skills of one or more of the maintenance trades such as auto mechanic, heating and air-conditioning engineer or other similar skilled journeyman trades. Maintains equipment within the facility such as aircraft tugs, tow tractors, belt loaders, power units, and company vehicles. Performs the necessary sequence of operations to troubleshoot and diagnose in order to disassemble, clean, check, repair, rework, replace, fabricate, assemble, install and adjust any automotive and ground equipment, machinery, accessories, and parts. Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or International equivalent Possess a valid, unexpired and unsuspended driver's license Trade certification as an Automotive Service Technician, Commercial Transport Mechanic, Heavy Duty Mechanic, or twelve (12) months' experience in one or more of the maintenance trades Flexible to work rotating shifts, including days, nights, weekends, holidays, and rotating days off Ability to distinguish colors red, green, yellow, white, and blue Lift items weighing up to 100 lbs. Demonstrated ability to communicate verbally and in writing Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (but will also consider experience in Farm or Heavy Industrial equipment) Automotive Inspection certificate/licenses preferred Experience in maintenance trades such as auto mechanic, heating/air conditioning, or other similar journeyman trades preferred Attention to detail in order to ensure tasks are completed with precision and have the ability to troubleshoot tasks Location Miami International Airport (MIA) Miami, Florida Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Fuel Farm Operator 18.00 an hour As a member of the Menzies Aviation Fuel Farm Operating Team you will be responsible for sampling and testing products for quality control, and perform inspections and basic maintenance on facilities, fuel systems and fueling vehicles. Other responsibilities include receiving and dispatching jet fuel, gasoline, diesel fuel, av gas and glycol via pipelines and fuel trucks. * Watch Our Company Video Here: ************************************************ Key Responsibilities * Support Quality Control Technicians with hydraulic, pneumatic and electrical reports * Make required daily, weekly and monthly petroleum product log entries of fuel transactions, quality control, and maintenance * Responsible for preventative maintenance of equipment at fuel storage facilities/systems including related equipment on fueling vehicles * Perform routine and periodic inspections in compliance with company, customer, government and industry standards * Complies with A4A specifications on fuel quality * Transfer products and monitor storage tanks, pipelines and related equipment to ensure that they are in good working order to prevent spills, releases, overfills and product contamination * Must be able to clean up and keep the Fuel Farm looking presentable at all time * Conduct all work in a safe fashion by adhering to all company, customer, industry, local, state and federal safe work policies/procedures Qualifications * Must be 18 years of age * Must possess and maintain valid US driver's license * Must pass all pre-employment testing including a physical, color vision test, audio test, and drug test * Ability to proficiently read, write and speak English * Handle fueling carts and fueling hoses which will require you to lift and move up to 70lbs * Ability to perform basic math calculations * Must pass background check and obtain US Custom seal as required * Must be available and flexible to work variable shifts including weekends and holidays * Must be able to obtain and maintain all required Airports and Custom badges/seals * Work is done primarily outdoors; must be comfortable working in all weather conditions Knowledge, Skills and Abilities * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Benefits * $19 hourly * Advancement Opportunities to Lead, Supervisor and Manager * Three Health Plans through Meritain Health that offer a variety of coverage * Two Dental Plans through Delta Dental * Vision Insurance Plan through Met Life Vision * Paid Vacation * Accident Coverage Plan * Critical Illness Coverage Plan * Hospital Indemnity Coverage Plan * Company Paid Employee Basic Life and AD&D Insurance $20,000. * Voluntary Life and AD&D Insurance * Voluntary Short-Term and Long-Term Disability Insurance * 401K Savings Plan * Employee Assistance Program * Prepaid Legal Coverage Plan * Identity Theft Protection Plan * Pet Discount Coverage and Pet Insurance Plan * Uniform Provided Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places. The Operator performs periodic maintenance and inspections on filters, pumps, valves, tanks, pressure controls, metering and gauging equipment, company vehicles. Ensures that all work assigned is performed in a timely fashion with quality workmanship. Ensure through definitive methods that product meets or exceeds quality standards set forth; ensure all work is completed in a timely manner, contributing to an efficient operation, while projecting a professional image for MENZIES AVIATION. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear. Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose Reporting to the VP Curacao, the job holder is responsible for business interests, financial performance and operations of Curacao This job is at Curacao Island Scale: The customer base consists of a multiple Narrow body and Wide body Airlines, with a wide variety and complexity of operations and product offering, although the principal services provided will be ground handling. The role requires a proven leader with a strong operational, financial and business understanding Main Accountabilities * Implement Menzies Aviation Policies and Procedures as laid down in the Five Star Audit of Management * Formulate Local Operating Procedures in areas the Menzies Manuals do not apply. * Ensure that Local Operating Procedures and defined in the LOPM, and the SQM are carried out. * Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level. * Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards. * Monitoring performance and taking action to correct any shortfalls. * Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders. * Providing reports as required, and service delivery measurements. * Providing leadership to the management team and developing their skills. * Negotiating contracts with airlines and staff agreements with officials * Work shifts as required by the business. * The development, implementation and maintenance of the station quality control system * With the VP, Safety, Security and Training -develop and implement the station Emergency Response Plan * To report any significant deficiency in our products, materials and documents * Has the duty to suggest any improvements to working practices especially those relating to safety and security Key Skills, Qualifications and Experience: * Substantial general management experience * Extensive experience and knowledge of aviation services, ideally to include ramp, freight, and passenger handling. * Financially and commercially astute with extensive experience and a strong grasp of financial practices including P&L responsibility. * Excellent leadership and people management skills * Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel. * Fully conversant with international airline ramp handling procedures, international aviation safety and security procedures. * Able to work with a multi-national workforce, and to adjust to the local conditions of the station. * Good knowledge of ramp GSE. * Good working knowledge of the IATA Standard Ground Handling Agreement. * Aptitude to develop the management team, provides succession planning, and re-engineers business processes as demanded by changes in the business * All applicants must possess a US Passport or a US Resident Card. Netherlands passport, Curacao residency or employment authorization are preferred. Functional Knowledge: In-depth understanding of concepts and procedures within own subject area and basic knowledge of these elements in others Business Expertise: In-depth understanding of how the station integrates within the business and basic commercial awareness Leadership: Management responsibility for multiple teams Problem Solving: Uses judgement based on the analysis of information Nature of impact: Full responsibility for delivery of end results, and contribution to planning, finances/budget and formulation of policies Area of Impact - The part of the Company where the role has an impact: Primarily at station level Interpersonal Skills: Developed communication and diplomacy skills and an ability to persuade and influence

JOB SPECIFICATIONS: Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations. Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation. Perform all duties of subordinate employees when necessary. Oversight of the stations Safety Management System (SMS) Develop and communicate the station safety plan Responsible for Service Level Agreements (SLA's) related to station operational performance Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies Maintain familiarity and compliance with state regulations regarding hiring and termination of personnel. Responsible for the scheduling of all airport employees insuring adequate coverage. Maintain good employee relations. Handle employee problems in an efficient and effective manner. Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public. Act as liaison among local airport/airline managers, FAA representatives and company. Adhere to company policies and procedures and participate in achievement of company objectives. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Perform other duties as requested. REQUIREMENTS: Motivated leader who is willing to roll-up their sleeves and work alongside the employees 5 years of progressive management experience preferred. Operations, Airline or Hospitality experience preferred. Working knowledge of financial reports and budgets Excellent communication skills Strong computer skills; Word, Excel, data entry skills Flexibility, multitasking and experience working in a changing environment Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training. Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury Ensure proper resources are utilized to provide PPE, safe equipment, and a safe working environment for G2 employees.

Great News! $35.00 an hour Want to work for one of the leading Ground Handling companies in the world? Join Menzies Aviation and be part of our family! As a member of the Menzies Aviation Ground Service Equipment (GSE) Mechanic team you will be responsible for the safe and efficient repairing and rebuilding of airport service vehicles. You will be required to inspect and identify defective or broken parts on vehicles as well as make repairs to gas/diesel engines, hydraulic, electrical, and mechanical systems. Key Responsibilities * Inspect and identify defective or broken parts on vehicles as well as make repairs to gas/diesel engines, hydraulic, electrical, and mechanical systems! * Hydrate electric equipment according to the Hydration Schedule * Repair all non-motorized equipment. * Able to program and understand the functions of the Rapid Charger, including the Battery Monitor and Identification Device (BMID) * Repair and replace all tires and wheels. * Perform monthly, quarterly and annual quality control checks on the equipment. * Maintain records relating to maintenance. * Drive and operate service equipment vehicles. * Able to perform an accident inspection on involved equipment. * Report all accidents to Shop Supervisors and Managers * Answer all radioed repair calls on the ramp. * Ensure our aircraft services team can operate effectively by providing proper preventative care to equipment and timely repairs to broken equipment. * Must be able to safely operate all vehicles and Ground Support Equipment (GSE) -Perform Daily Equipment Checks (DEC's) * Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures. Qualifications * 3 to 5 years mechanical experience * Must be 18 years of age. * Must possess valid US driver's license. * Must pass pre-employment background, physical test and a drug screen. * Ability to proficiently read, write and speak English. * Must be comfortable lifting/moving 70lbs. * Must be available and flexible to work variable shifts including weekends and holidays. * Must be comfortable working in all weather conditions. * All mechanics are required to perform all duties of the other positions, as needed do to operational need; Example: a Level I Mechanic may need to perform tasks of a Level III when directed. * Must be able to obtain and maintain all required Airport Badge * Must have a High School Diploma or General Education Degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Military Occupational Codes Army 91B/91S; Airforce 2A6X2; Marine Corp GSE 6072 Mechanic, 6073 Mechanic/Electrician, 6074 Cryogenics/Mechanic, 6499 Mobile Facility Tech/ Generator Mechanic, Engineer Mechanic - 1341 Engine Equipment Mechanic, 3500 Motor T Tech, 3521 Auto Maintenance Tech, 3524 Fuel Mechanic, 2141 Assault Amphibious Vehicle Mechanic, 2147 Light Armored Vehicle Mechanic; Navy Rating Codes -AS Aviation Support (GSE), MM Machinist Mate, AD Aviation Machinist Mate, CM Construction Mechanic, EN Enginemen. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places. Must have Electrical, Maintenance, and computer knowledge. Under the daily supervision of the Maintenance Manager with assistance as needed from the Station Manager. Performs periodic maintenance and inspections on filters, pumps, valves, tanks, pressure controls, metering and gauging equipment, company vehicles. Troubleshoot and repair above mentioned equipment as well as pipeline issues, electrical equipment, motors, switch gear, and lighting. Ensures that all work assigned is performed in a timely fashion with quality workmanship. Ensure through definitive methods that product meets or exceeds quality standards set forth; ensure all work is completed in a timely manner, contributing to an efficient operation, while projecting a professional image for MENZIES AVIATION. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear. Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous Customer Service experience preferred 4. Must be 18 years of age or older. 5. Must have a working telephone number for contact. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to communicate clearly and concisely in verbal and written communication. 4. Must be able to read, write, understand and carry out instructions in English. 5. Must be able to stand/walk in terminal area throughout the scheduled shift. 6. Must be able to consistently push, pull and lift 50 to 70 lbs. 7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. 8. Must pass pre-employment and random drug tests. 9. Must complete a criminal background check. 10. Must meet necessary requirements to obtain a security sensitive identification badge. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Greet passengers, clients and airline personnel in a courteous and professional manner. 2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. 3. Provide general information to passengers, give directions and flight information. 4. Provide special services (courtesy chairs/bag carts) as required. 5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. 6. Summon the security supervisor and refer difficult or uncooperative passengers to security. 7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 9. Attend meetings and inservices as required. 10. Utilize appropriate communications channels and maintain records, reports and files as required. 11. Must be in proper uniform or business attire as directed by company officials. 12. Identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Perform other duties as requested.

The HR Specialist will be responsible for working closely with Human Resources Manager in supporting the HR function in their assigned geographic location. The HR Specialist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: benefits administration, employee relations, training, performance management, on-boarding, policy implementation, recruitment/employment, affirmative action and employment law compliance. This position will also support the Human Resources Department by assisting with the administration of various HR programs, performing clerical and administrative duties, maintaining employee records. Additionally, it will assist in promoting positive relationships between employees and management and must be able to maintain a high level of confidentiality. This position requires an extremely perceptive person who is capable of relating to individuals at all levels within the organization. The Specialist must be sensitive to corporate needs, employee goodwill and the business needs. Schedule: Monday through Friday 8:00am - 5:00pm Pay: $23.00/hour Primary accountabilities and duties: * Assists in the administration of various human resource functions and regulatory compliance for the assigned geographic location(s); assists in the interpretation and implementation of personnel policies and procedures. Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations. * Maintains all employee and applicant documentation as dictated by company and/or governing agencies ensuring full compliance. * Maintains working relationship with union officials and adheres to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions. * Assists in investigating, answering and settling grievances, by arranging and scheduling grievance hearings between union personnel, supervisor and the management team. * May review benefits with employees and processes enrollment, cancellation or changes. May assist in the organization and communication of the annual open enrollment and election process. * May assist in the recruitment effort for all exempt and nonexempt personnel and temporary employees; conducts new-employee orientations; and assists in the writing and placement of advertisements. Assist with and/or coordinate the internal job posting program. Reviews applications and interviews applicants to match experience with specific job-related requirements. Submit the online applicant investigation requests and assist with new employee background checks. * May assist in responding to employee relation issues such as employee complaints, harassment allegations and civil rights complaints. Handles employee relations counseling, outplacement counseling and exit interviewing. Acts as an employee relations specialist. * Manages and tracks all employee disciplinary action. * Coaches, counsels and guides managers before executing employee disciplinary actions. * Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter). * Facilitates or provides training (including new hire orientation) to the workforce. * Maintains human resource information system records and compiles reports from the database as needed. * Maintains employee personnel files. Update HRIS database records and process paperwork for new hires, terminations and other status changes. * Updates, monitors and maintains eligible salary adjustments/increases based on three- and six-month and one-year evaluations. * Coordinates Human Resource functions such as company social activities, management luncheons, and charitable programs; maintain company electronic bulletin board, employee retirement functions and all employee recognition programs. * May Process FMLA, Leave of Absence and/or STD paperwork. * Participates in administrative staff meetings and attends other meetings and seminars. * Maintains, updates and distributes company organization charts and the employee directory. * Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed. * Must be familiar with company policy and CB agreements as applicable. * Assists with various research projects and/or special projects. * Performs other related duties as required and assigned. Qualifications: * Must be a team player, ability to work under pressure, have a professional image and be able to resolve problems and conflicts. * Excellent communications skills such as writing, listening and customer service skills. * Previous experience with Internet and MS Office Skills, including MS Word and MS Excel required. * Bachelor's Degree preferred or 2-4 years of previous HR experience required. * PHR Certification is a plus. * 2 to 4 years of HR experience aviation experience a plus. * Ability to work independently without direct supervision is essential. * Ability to handle multiple tasks at the same time. * Ability to lift up to 35lbs.

EDUCATION AND EXPERIENCE High School diploma or equivalent. Previous airport and/or customer service experience preferred. Must be 18 years of age or older. Must have a reliable telephone and transportation number. PERSONAL AND PHYSICAL REQUIREMENTS Treat all information as confidential. Posses the tact to deal with all levels of situations, client representatives, employees and the public. Ability to work from verbal and written instructions. Ability to communicate in English clearly and concisely verbally and in written form. Must have excellent radio/telephone skills. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. Must be able to lift, carry and/or hold up to 75 lbs. Must pass pre-employment and random drug test. Must complete a criminal background check. Must meet necessary requirements to obtain a security sensitive identification badge. Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service PERFORMANCE RESPONSIBILITIES: Actively participate in the Safety Management System (SMS) Extend courteous and professional assistance to passengers at the bag drop counter, ensuring a seamless check-in experience for their luggage. Adhere strictly to G2 Secure Staff's protocols for baggage handling. Exercise utmost care in handling passengers' luggage, including proper tagging, weighing, and loading onto conveyor belts or baggage carts. Ensure compliance with safety regulations and minimize the risk of damage or mishandling. Familiarize yourself with G2 Secure Staff's comprehensive guidelines for baggage allowances, restrictions, and security protocols. Enforce these regulations diligently and address any passenger concerns or queries promptly. Demonstrate a commitment to exceptional customer service by addressing passengers' needs, inquiries, and special requests regarding baggage handling. Maintain a positive and helpful demeanor to enhance passenger satisfaction. Have clear and efficient communication with passengers, colleagues, and airline personnel. Disseminate important information regarding flight schedules, delays, or changes in baggage procedures accurately and promptly. Efficiently organize and manage passenger queues at the bag drop counter, ensuring a smooth flow of passengers and minimizing wait times. Prioritize passengers with urgent requirements or time-sensitive flights. Proactively handle any issues or complications encountered during the baggage drop process, such as overweight luggage, missing tags, or damaged items. Collaborate with relevant stakeholders to resolve problems swiftly and effectively. Uphold G2 Secure Staff's standards of cleanliness and organization at the bag drop area. Perform other duties as requested.

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose Reporting to the VP Curacao, the job holder is responsible for business interests, financial performance and operations of Curacao This job is at Curacao Island Scale: The customer base consists of a multiple Narrow body and Wide body Airlines, with a wide variety and complexity of operations and product offering, although the principal services provided will be ground handling. The role requires a proven leader with a strong operational, financial and business understanding Main Accountabilities * Implement Menzies Aviation Policies and Procedures as laid down in the Five Star Audit of Management * Formulate Local Operating Procedures in areas the Menzies Manuals do not apply. * Ensure that Local Operating Procedures and defined in the LOPM, and the SQM are carried out. * Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level. * Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards. * Monitoring performance and taking action to correct any shortfalls. * Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders. * Providing reports as required, and service delivery measurements. * Providing leadership to the management team and developing their skills. * Negotiating contracts with airlines and staff agreements with officials * Work shifts as required by the business. * The development, implementation and maintenance of the station quality control system * With the VP, Safety, Security and Training -develop and implement the station Emergency Response Plan * To report any significant deficiency in our products, materials and documents * Has the duty to suggest any improvements to working practices especially those relating to safety and security Key Skills, Qualifications and Experience: * Substantial general management experience * Extensive experience and knowledge of aviation services, ideally to include ramp, freight, and passenger handling. * Financially and commercially astute with extensive experience and a strong grasp of financial practices including P&L responsibility. * Excellent leadership and people management skills * Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel. * Fully conversant with international airline ramp handling procedures, international aviation safety and security procedures. * Able to work with a multi-national workforce, and to adjust to the local conditions of the station. * Good knowledge of ramp GSE. * Good working knowledge of the IATA Standard Ground Handling Agreement. * Aptitude to develop the management team, provides succession planning, and re-engineers business processes as demanded by changes in the business * All applicants must possess a US Passport or a US Resident Card. Netherlands passport, Curacao residency or employment authorization are preferred. Functional Knowledge: In-depth understanding of concepts and procedures within own subject area and basic knowledge of these elements in others Business Expertise: In-depth understanding of how the station integrates within the business and basic commercial awareness Leadership: Management responsibility for multiple teams Problem Solving: Uses judgement based on the analysis of information Nature of impact: Full responsibility for delivery of end results, and contribution to planning, finances/budget and formulation of policies Area of Impact - The part of the Company where the role has an impact: Primarily at station level Interpersonal Skills: Developed communication and diplomacy skills and an ability to persuade and influence

* INTERVIEWS THAT ARE CONDUCTED ARE SUBJECT TO IMMEDIATE HIRE IF OFFERED!!! BRING 3 OF THE FOLLOWING DOCUMENTS FOR HIRING PURPOSES: Please bring three forms of ID from the following list: * FL Driver's License (NEEDS TO BE VALID) * Social Security Card AND * US Passport or Birth Certificate * Work Permit or Permanent Resident Card Position Requirements: * Heavy lifting, pushing, pulling, bending, stretching, and frequent kneeling * Ability to work in varying weather conditions and adapt to changing tasks * Strong attention to detail and safety awareness Essential Duties and Responsibilities: * Comfortably and continuously lift/move 70 lbs. of cargo and baggage on and off aircraft and transport it between aircraft, airport terminals and air cargo facilities. * Frequent bending, stretching push/pulling, stacking and kneeling in small, confined locations. * Operate motorized equipment. * Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. * Performs other duties as assigned. Qualifications: * Must be at least 18 years of age * Must have high school diploma, GED or six months prior ramp agent work experience * Must be able to pass all pre-employment testing, including a drug test * Capable of safely lifting up to 70 lbs. continuously * Must be able to proficiently speak, read, and write in English proficiently * Must have current driver's license with no violations over the past 5 years * Must be available and flexible to work variable shifts including overtime, weekends and holidays * Work is done primarily outdoors. Must be comfortable working in all weather conditions * Must be able to obtain and maintain all required Airports and Custom badges/seals * Prior Ramp experience a plus Benefits * Advancement Opportunities * Health Plans through Maritain Health that offer a variety of coverage * Dental Plans through Delta Dental * Vision Insurance Plan through Met Life Vision * Paid Vacation / Sick (fulltime employees) * Critical Illness Coverage Plan * Hospital Indemnity Coverage Plan * Voluntary Life and AD&D Insurance * 401K Savings Plan * Employee Assistance Program * Prepaid Legal Coverage Plan * Identity Theft Protection Plan * Pet Discount Coverage and Pet Insurance Plan