Accounting Manager
Menzies Aviation job in San Francisco, CA
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Accounting Manager role is to direct and coordinate accounting activities at a station level by analyzing financial information detailing assets, liabilities, and capital, and other reports that summarize current and projected company financial position for its location. Ensures through definitive methods that product meets or exceeds quality standards set forth; ensure all work is completed in a timely manner, contributing to an efficient operation, while projecting a professional image for Menzies Aviation and SFO FUEL COMPANY.
Location: San Francisco International Airport (SFO)
Reporting to: General Manager
Salary: $125,000.00 - $130,000.00
What you will be doing
* Directs the consolidation of monthly financial and operating statements by coordinating the monthly maintenance of the accounting system
* Compiles and analyzes financial information to prepare reports
* Consults with employees in all aspects of the Finance department, including A/P, A/R, Tax, Payroll, and IS in solving accounting issues
* Coordinates and prepares schedules requested by the Annual Financial Auditors
* Prepares station departmental budgets and financial forecasting monthly
* Audits accounts, ledgers, and reports substantiating individual transactions to verify accuracy
* Establishes, modifies, documents, and coordinates implementation of accounting and accounting Control procedures
* Provides training and assistance to accounting personnel at the station level
* Reviews and analyzes all the financial statements, adjusts and consults with the departmental managers
* Assists with all software and computer related issues including software installations and assistance to employees
* Prepares custom made reporting as assigned by GM to better analyze the business and operations
* Helps to answer questions from every manager/supervisor
* Directly supervises the Accounting Analyst
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
* Assists with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
* Manages employee timesheets and ensures time is accurately reported to meet Menzies Aviation payroll requirements, including updating and correcting hours and schedules in Kronos, managing clocked hours, monitoring attendance and updating the General Manager in a timely manner
* Ensure exception reports are completed when required and filled out completely including signatures from both the employee and the department supervisor
* Ensures weekly OT report is received, completed and signed by manager
* Coordinates with payroll department for any missing forms (not received or received after payroll has been run)
* Responds to emergency events appropriately
* Adheres to local, State, and Federal safety policies, and company rules and regulations
* Other duties as assigned
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for:
* Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or
* training; or equivalent combination of education and experience
* Excellent leadership and people management skills
* Excellent communication skills
* Able to remain calm under pressure
* Computer literate with proficiency in Excel
* Solid understanding of general accounting concepts
* Strong interpersonal skills balanced with a high level of confidence to influence and present at all levels
* Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of
* immediate support
* Must be able to comply with local airport, FAA and/or U.S. Customs safety, security, and identification requirements and pass a thorough security background check
* Must pass pre-employment drug screen
* Ability to proficiently read, write and speak English
* Must be available and flexible to work variable shifts including weekends and holidays
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Cargo Office Agents (Full-Time) - starting at $23.45/hour + Great Benefits!
Menzies Aviation job in San Francisco, CA
Great News! Now Hiring Full-Time Cargo Office Agents at San Francisco International Airport (SFO) + Great Benefits!!!! * Starting at $23.45 per hour! * Free Employee Parking * Free Kaiser benefit for Employee + Spouse+ Children * Paid Training * Uniform provided.
* Relocation or US employment authorization are not included with this job
HIRING ON THE SPOT!
* All hires are required to undergo and pass security clearances, 5 years employment and educational verification, background checks, drug screen and physical test.
As a member of the Menzies Aviation Cargo Agent team, you will be responsible for Compiling documents on import or export cargo shipments, expediting shipments of cargo from warehouse and assist customers in tracking their shipments. The Cargo Agent also deals directly with customers either by telephone or in-person and handles cash transactions.
Key Responsibilities
* Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
* Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
* Meet passenger flights and clear general declarations thru Immigration CBP office.
* Makes cash transactions, collects payments from customers for freight prior to release.
* Authorizes final approval for cargo release.
* Prepares invoices for charges, airline clients and management regarding freight.
* Works with government agencies to clear shipments for import
* Ensures all local airport, TSA, CBP and FAA rules are followed.
* Meet flights in order to exchange documents.
* Recognizes dangerous goods upon receiving.
* Must follow all Security procedures as required.
* Other duties as assigned.
Qualifications
* Must be 18 years of age or older.
* Possess and maintain a valid California driver's license.
* Must be able to pass all pre-employment testing to include drug testing and a physical
* Ability to proficiently read, write and speak English.
* Must be comfortable lifting 70lbs repetitively.
* Must be comfortable working in all weather conditions.
* Pass FBI background and obtain US Customs Seal
* Must be available and flexible to work variable shifts including weekends and holidays.
* Prior loading and unloading of heavy products or equipment (preferred)
* Forklift certification preferred.
* Ability to learn quickly.
* Ability to understand and carry out oral and written instructions and request clarification when needed.
* Strong interpersonal skills
* Ability to work as part of a team.
* Ability to build relationships.
* Must have the authorization to work in the USA.
Benefits
* Advancement Opportunities to Lead and Supervisor
* Kaiser Medical Benefits
* Dental, Vision, 401K
* Life and Short-Term Disability Insurance
* Paid Training
* Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include digging and shoveling, such as snow removal around equipment and office. An employee may also engage in debris removal which involves lifting, bending, and stooping. The employee must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 70 lbs.
Catering Security Agent
San Francisco, CA job
Provide security screening to prevent the introduction of weapons, explosives and other deadly or dangerous items into the air transportation system by means of available screening equipment such as hand-held metal detectors and physical inspections. The screening provides security for the aircraft, airports, air carriers and staff.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma/G.E.D. or equivalent.
2. Previous airline experience preferred.
3. Previous experience in security, military, customer service preferred.
4. Must be a U.S. citizen.
5. Must be 18 years of age or older.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to read, write, understand and carry out instructions in English.
4. Must be able to sit, stand, lift and/or bend throughout the shift.
5. Must pass pre-employment and random drug tests.
6. Must pass a pre-employment background check.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with all Government/Airport/Client and Company regulations.
2. Deals courteously and communicate effectively with fellow employees.
3. Communicate safety hazards and equipment problems to managers.
4. Must conduct physical searches and take proper action upon detection of a questionable or dangerous item.
5. Conduct an inspection of food, sealed items, beverages, serving utensils, supplies, liquor and duty-free items.
6. Focus on external appearances- appropriate weights- signs of tampering with packaging, insertion of inappropriate items.
7. Inspection of food carts and supply trolleys must include side panels, doors, undercarriages, and dry ice compartments for items that do not belong. Searching under carts/trolleys/trays may be accomplished with a mirror.
8. Inspection must take place inside the catering facility or on the loading dock, and must be conducted to the extent permitted by local laws and hygiene standards.
9. Search the inside of the vehicles for weapons, explosives and other deadly or dangerous items just prior to loading catering carts.
10. Escort all catering carts from the time the monitoring/inspection is completed until the carts are loaded onto the transport vehicle.
11. After concluding the search and loading, close and seal all carts with tamper evident security seals.
12. The air carrier or representative meeting the carts at the aircraft will inspect the seal for signs of tampering prior to breaking it.
13. In the event a seal shows signs of tampering or are discovered broken, the suspect cart must be searched for weapons, explosives, and other dangerous devices prior to loading on aircraft.
14. All seals must be stored in a locked container and protected from unauthorized access.
15. Notify or ensure immediate Law Enforcement Officer and/or Airline Ground Security Coordinator notification when necessary.
16. Ensure safe handling of dangerous or deadly weapons/objects discovered until arrival of the Law Enforcement Officer.
17. Contact Law Enforcement Officer if items of contraband (illegal items) are discovered during the screening process. Maintain control of items until arrival of the L.E.O.
18. Report all Government tests, real weapons, injuries and other major incidents to supervisor immediately.
19. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
20. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
21. Attend meetings and in-services as required.
22. Utilize appropriate communications channels and maintain records, reports and files as required.
23. Must be in proper uniform or business attire as directed by company officials.
24. Identification badges must always be visible.
25. Adhere to company policies and procedures and participate in achievement of company objectives.
26. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
27. Perform other duties as requested.
28. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
Baggage Handler
San Jose, CA job
Provide friendly and welcoming assistance as requested or required to customers wishing to check baggage through automated self-service technologies. Interpret government rules and requirements for domestic and international travel. Serve customers in a caring, efficient, and diplomatic manner.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Must be 18 years of age or older.
4. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to read, understand and carry out instructions in English.
4. Ability to work from verbal and written instructions.
5. Ability to communicate in English clearly and concisely verbally and in written form.
6. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
7. Must be able to lift, carry and/or hold up to 75 lbs.
8. Must pass pre-employment and random drug test.
9. Must pass a Criminal Background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Stand for extended periods of time within the Bag Drop check-in area to listen, comprehend, as questions and evaluate customer needs concerning checked baggage.
2. Comprehend and communicate up-to-date carry-on and checked baggage requirements.
3. Query passengers using FAA mandated security questions.
4. Verify customer identification as required by the FAA/TSA.
5. Visually verify proper placement of bag tags on self-tagged checked baggage.
6. Verify carry-on items meet carrier size requirements.
7. Activate bag tags by using automated electronic scanning device.
8. Verify weight of each checked item and collect baggage fees when applicable.
9. May be required to handle checked bags (lifting, weighing, placing on bag belt, etc.)
10. Affix printed bag tag from assigned podium printers.
11. Change stock in automated printers.
12. Complete required paperwork.
13. Fluency may be required in specific foreign language.
14. Consistently demonstrate welcoming and helpful behaviors throughout the performance of all tasks.
Director, Station Operations
San Francisco, CA job
McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.
Our Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride
Salary Range
The salary for this position is $138,177 to $172,000 per year.
Benefits
Free stand-by travel privileges for you and eligible family members…explore the world on us!
Exclusive travel discounts on hotels, car rentals, & cruises
Comprehensive health benefits program, including medical, dental, & vision insurance
401(k) with company match
Life insurance
Quarterly bonus plan
Education assistance
Holiday pay
Paid time off
Job Description
The Director, Station Operations provides leadership and strategic direction for the entire operation. This role will drive operational excellence and continuous improvement through all of McGee Air Services' lines of business. They will coach, guide and mentor leaders responsible for day-to-day station operations and administrative support. This person will drive ownership and accountability through their team to constantly deliver on customer key performance indicators (KPIs). The Director is responsible for fostering a collaborative team that promotes a culture of mutual respect and teamwork, while ensuring safety and service are fundamental operational priorities.
Key Responsibilities
Foster and maintain a culture at all times where the safety of our team members and customers is our number one priority.
Develop positive relationships with customers, reinforcing our commitment to customer service and regularly validating that we are meeting/exceeding expectations.
Reinforce strong working relationships with Human Resources, Safety, Training, Alaska counterparts, customers and other engaged third parties (i.e. GSE providers)
Model strong leadership, including but not limited to building relationships and trust, giving recognition, showing care for team members, providing feedback and coaching, accepting ownership and driving results.
Promote a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and regular and meaningful feedback.
Drive leadership development, focusing on building station leadership bench.
Build processes and systems that drive continuous improvement throughout the operation which includes the culture, safety, recruiting, administration and recognition of the station and team members.
Develop long-term strategies while achieving short-term targets on vendor and internal scorecards.
Drive operational performance metrics, ensuring results are achieved.
Oversee strategies designed to eliminate delays, irregularities, safety and compliance concerns quickly and efficiently in conjunction with the operations leadership team.
Oversee operational plans and daily work schedules in support of a 24/7 operation in accordance with the labor contract.
Manage financial performance and develop strategies to improve productivity and cost performance.
Develop and maintain standards in safety, compliance, attendance, team member development, discipline and performance standards.
Drive key performance indicators focused on employee retention, attendance reliability and safety incident benchmarks.
Ensure recognition and celebration of performance.
Ensure compliance with company policies and all regulations of federal, state, and local airport authorities.
Ensure that facilities and assets are adequate and in excellent condition.
Establish and maintain a culture that encourages open communication, where all team members feel valued, connected, and engaged in the success of the operation.
Model and maintain an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride.
Perform additional duties as required for the success of the station and business as a whole.
Qualifications
Required
Five (5) years of leadership experience leading large groups of team members and multiple functions simultaneously in a fast-paced, service-focused environment required
Exceptional communication and interpersonal skills required
Excellent analytical and problem-solving skills required
Experience with building and developing teams required
Professional work ethic and demonstrated ability to work collaboratively with all work groups while addressing people courageously, directly and candidly
Proven ability to direct the work of others in a positive way
Strong leadership ability with a genuine desire to help others
Effectively communicate to a broad audience encompassing all levels of the organization
Ability to juggle multiple tasks in a fast-paced environment
Ability to work with and maintain confidential information
Flexibility to work varied shifts, weekends, holidays required
Ability to pass a pre-employment drug test.
Ability to pass a criminal background check.
Ability to obtain & maintain as airport SIDA badge.
High school diploma or equivalent.
Must be at least 18 years of age.
Must be authorized to work in the U.S.
Preferred
Five (5) years of airline experience with proven skills in station operations and administration, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations.
Bachelor's degree in a related field or equivalent experience.
Additional Information
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
Work Location & Pay
This position is based in San Francisco, CA, relocation assistance is available.
EEO Statement
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
Equal Opportunity Employer/Veterans/Disabled
McGee Air Services- An Alaska Air Group Company
Customer Service Agent, Cross Functional (Part-Time)
Santa Rosa, CA job
_We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._ At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
**Essential Duties:**
+ Assist passengers in boarding and disembarking flights
+ Monitor computerized passenger boarding
+ Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
+ Change customer flight itinerary and seat assignments as required
+ Operate the Jetway
+ Load and unload baggage and cargo
+ Operate motorized service vehicles and equipment
+ Guide and park aircraft
+ Perform cabin maintenance tasks
+ Work together as a team to provide excellent customer service and meet corporate objectives
**Job Qualifications and Competencies:**
+ Successful completion of training course
+ Ability to meet company goals and customer expectations in a high energy environment
+ Effective communication skills
+ Ability to organize, prioritize, and multitask
**Preferred Qualifications:**
+ Previous airline experience
+ Previous employment as a front-line customer service provider
+ Basic knowledge of computer applications and programs
**Work Environment:**
+ Use of computers, telephones, and other office equipment
+ Airport ramp environment, subject to varied weather conditions and elevated noise levels
+ All shifts including weekends, nights, holidays and/or irregular shifts
**Physical Requirements:**
+ Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
+ Handle objects up to 70 pounds regularly
+ Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
_Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
**Starting Rate:**
$21.65/Hourly
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _ _
_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._
Job Application Deadline:
December 14, 2025
**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.**
Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.
If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com
Janitorial Agent
San Francisco, CA job
Responsible for comprehensive cleaning of assigned locations within the airport to client specifications.
MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a High School Diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Must pass pre-employment and random drug test.
6. Must pass a pre-employment background check.
7. Must be able to read, write, understand and carry out instructions in English.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Must have good hearing and vision.
11. May be required to work weekends, overnight shifts and holidays.
12. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule.
2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations.
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and in-services as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Supervisor
Oakland, CA job
Responsible for the day-to-day activities of specific shift operation including employee group, maintenance and accuracy of timekeeping, effectively managing the work load, properly utilizing company and client vehicles and equipment, and reporting all discrepancies to the Account Manager and or General Manager.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Some supervisory/management in shift work environment experience necessary.
3. Verbal and written communications skills
4. Must be 18 years of age or older.
5. Must have a reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass pre-employment and random drug tests.
5. Must complete a criminal background check.
6. Must be able to read, understand, direct and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
9. Be able to resolve problem situations with employees and passengers when necessary.
PERFORMANCE RESPONSIBILITIES:
1. Must be able to perform all duties of subordinate employees when necessary.
2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
3. Schedule personnel daily and furnish copy to Account Manager. Obtain written approval form necessary use of overtime in advance.
4. Monitor employee activity and makes adjustments as needed.
5. Make sure employees follow all regulations/procedures.
6. Check In/Out sheets to insure all employees have logged in times correctly
7. Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism.
8. Communicate effectively with fellow employees and client representatives.
9. Make recommendations to Account Manager regarding personnel performance.
10. Act on and communicate safety hazards and equipment problems to Account Manager or General Manager.
11. Report inquiries and all other incidents to Account Managers. Emergency situations are to be reported immediately to Account Manager and/or General Manager.
12. Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner.
13. Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
14. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
15. Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback.
16. Attend meetings and in-services as required.
17. Utilize appropriate communications channels and maintain records, training files, reports and files as required.
18. Utilize company provided training materials and resources to develop a safe well trained staff while creating and maintaining a safe working environment.
19. Must be in proper business attire as directed by company officials. Identification badges must always be visible.
20. Adhere to company policies and procedures and participate in achievement of company objectives.
21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
23. Ensure implementation of the Safety Management System (SMS)
24. Implement safety plan for station
25. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
26. Actively participate in the Safety Management System (SMS)
27. Perform other duties as requested.
Aircraft Fueler with Excellent Benefits
Menzies Aviation job in San Francisco, CA
Join our team at San Francisco International Airport (SFO)! * $24.32 per hour with $1:00 shift differential increase after 3:00 pm * Worldwide Flight Benefits * Free Employee Parking * Free Medical benefit for Employee + Spouse+ Children * Paid Training * Uniform provided
HIRING ON THE SPOT - FOR IMMEDIATE INTERVIEWS PLEASE CONTACT: Tracy at ************
View our Fueling video here: ******************* TA0cmrgOA
As a member of our Fueling team you will be responsible for the safe and efficient fueling/defueling and servicing of aircraft. You will be driving and operating small specialized commercial vehicles at times and as such you will require a valid driver's license with a clear driving record.
Key Responsibilities
* Perform fueling in a safe and efficient manner
* Drive and operate fuel trucks, hydrant cards, and stationary carts to fuel aircraft at the San Francisco Int'l AIrport.
* Responsible for accurate accounting of fuel transactions
* Perform daily Quality Control checks on equipment, Maintain equipment in clean and functional condition
* Ensure the correct loading and balancing of fuel
* Responsible for defueling aircraft as directed
* Comply with attendance standards
Qualifications
* Must be at least 18 years of age
* Must possess a valid US driver's license
* Must pass pre-employment drug screen & color vision test
* Must pass background check and obtain US Customs seal
* Ability to proficiently read, write and speak English
* Handle fueling carts and fueling hoses which will require you to lift and move up to 70lbs
* Ability to perform basic math calculations
* Work is done primarily outdoors; must be comfortable working in all weather conditions
* Prior experience preferred including possession of a Commercial Driver's License or experience in the Oil and Gas Industry (preferred)
Aircraft Cabin Service Lead
San Francisco, CA job
Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible overseeing crew, responding to client and employee needs and addressing any issues with supervisor.
MINIMUM QUALIFICATIONS AT ENTRY:
A. EDUCATION AND EXPERIENCE
1. Previous cleaning or custodial experience preferred.
2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a valid driver's license.
5. HS diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Physical exam may be required to confirm above.
6. Must pass pre-employment and random drug test.
7. Must complete a criminal background check.
8. Must be able to read, write, understand and carry out instructions in English.
9. Must be able to verbally direct in English.
10. Must possess the necessary authorization to work in the U.S. from the Immigration and Naturalization Service (INS).
11. 10-20% outside work.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must meet necessary requirements to obtain a security sensitive identification badge.
14. May be required to work weekends, overnight shifts and holidays.
15. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange.
2. Provision aircraft as directed with required ship supplies by aircraft type
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and inservices as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Aircraft Security Screener
San Jose, CA job
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Dispatcher/Pager
San Francisco, CA job
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous radio / phone dispatch experience desirable.
4. Previous supervisory experience preferred.
5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
6. Must be 18 years of age or older.
7. Must have a reliable telephone and transportation number.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to work from verbal and written instructions.
4. Ability to communicate in English clearly and concisely verbally and in written form.
5. Must be detail-oriented and perform with minimal supervision.
6. Must be able to handle multiple situations simultaneously.
7. Must have excellent radio/telephone skills.
8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
9. Must be able to lift, carry and/or hold up to 75 lbs.
10. Must pass pre-employment and random drug test.
11. Must complete a criminal background check.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with and abide by all Client/company regulations.
2. Work with Client Special Services Representatives to ensure all requests for services are met.
3. Pull assignments or work orders from computer, as needed.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Escalate issues to operations Manager Immediately.
8. Deal courteously and tactfully with fellow employees and passengers if necessary.
9. Communicate effectively with fellow employees.
10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
13. Maintain and distribute radios (where applicable).
14. Always complete the appropriate documentation and reports in thorough and timely manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Provide general information and directions to passengers.
17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
18. Attend meetings and inservices as required.
19. Utilize appropriate communications channels and maintain records, reports and files as required.
20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
21. Identification badges must always be visible.
22. Adhere to company policies and procedures and participate in achievement of company objectives.
23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
24. Perform other duties as requested.
Cargo Handler AM & PM Shifts
Menzies Aviation job in San Francisco, CA
Great News! Now Hiring Full-Time Cargo Handlers (Warehouse) at San Francisco International Airport (SFO) + Great Benefits!!!! * Starting at $23.08 per hour! * Free Employee Parking * Free Kaiser benefit for Employee + Spouse+ Children * Paid Training * Uniform provided.
* Relocation or US employment authorization are not included with this job
HIRING ON THE SPOT!
As a member of our Cargo team, you will be responsible for the safe and efficient build up and break down of freight pallets. The ability to interpret airway bills, bills of landing, and freight manifests in order to sort freight effectively via forklift to storage racks, shelves, or bins in designated storage areas is necessary. The handling and storage of dangerous goods may also be required. You will be driving and operating small specialized commercial vehicles at times and as such you will require a valid driver's license.
You will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures. We cross-train our employees so you may be expected to work in other areas of the operation. We provide classroom and on the job training to ensure you are fully trained for your new position prior to starting.
Key Responsibilities
* Reads air waybill, bills of landing of freight manifest to determine the items to be moved, gathered or distribute.
* Conveys freight from receiving areas to storage or to other designated areas with forklift or transporter.
* Sorts and places materials or items on racks, shelves or in bins according to predetermined sequence such as consignee or destination.
* Sorts and stores dangerous goods in proper area.
* Fill requisitions, work orders or request for materials, tools or other stock items and distributes items to other locations.
* Open bales, crates, and other containers for break down. Records counts of items received or distributed.
* Weighs and counts items for distribution within warehouse to ensure conformance to company standards and air waybill.
* Performs cargo build-up and/or breakdowns, freight to and/or from skid, pallets or ULDs.
* Ensure that work areas are clean and hazard free of loose nets, strap, etc.
* Must practice all company's Safety Policy inclusive of, but not limited to wearing PPE, equipment operation, safe lifting procedures or obeying speed limits when driving company vehicles and equipment.
* Other duties as assigned.
Qualifications
* Must have high school diploma, GED or equivalent work experience.
* Must have current driver's license with no violations over the past 5 years.
* Forklift certification preferred.
* Must be 18 years of age or older
* Must be available and flexible to work variable shifts including weekends and holidays.
* Must be able to speak, read, and write in English proficiently.
* Must pass driver's test with the Department of Airports and obtain a driver's license to drive on Airport Operational Area (AOA).
* Must pass an FBI background check and obtain a custom seal.
* Must be able to lift at least 75 pounds on a continuous basis.
* Must pass pre-employment medical and a drug test.
Knowledge, Skills and Abilities
* Ability to learn quickly
* Ability to understand and carry out oral and written instructions and request clarification when needed
* Strong interpersonal skills
* Ability to work as part of a team
* Ability to build relationships
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 25 lbs and occasionally lift and/or move up to 70 lbs.
Passenger Service Ramp Agent
San Francisco, CA job
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitorsticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors.
QUALIFICATIONS:
EDUCATION AND EXPERIENCE
High School diploma or equivalent.
Computer experience necessary.
Previous Customer Service experience preferred
Must be 18 years of age or older.
Must have a working telephone number for contact.
Must have reliable telephone and transportation.
PERSONAL AND PHYSICAL REQUIREMENTS:
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to communicate clearly and concisely in verbal and written communication.
Must be able to read, write, understand and carry out instructions in English.
Must be able to stand/walk in terminal area throughout the scheduled shift.
Must be able to consistently push, pull and lift 50 to 70 lbs.
Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
Must pass pre-employment and random drug tests.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
Greet passengers, clients and airline personnel in a courteous and professional manner.
Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
Provide general information to passengers, give directions and flight information.
Actively particpate in the company's safety management system (SMS)
Provide special services (courtesy chairs/bag carts) as required.
Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
Summon the security supervisor and refer difficult or uncooperative passengers to security.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
Attend meetings and inservices as required.
Utilize appropriate communications channels and maintain records, reports and files as required.
Must be in proper uniform or business attire as directed by company officials.
Identification badges must always be visible.
Adhere to company policies and procedures and participate in achievement of company objectives.
Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
Perform other duties as requested.
Director, Station Operations
San Francisco, CA job
McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.
Our Values
Safety, Mutual Respect, Service, Accountability, Integrity, Pride
Salary Range
The salary for this position is $138,177 to $172,000 per year.
Benefits
Free stand-by travel privileges for you and eligible family members…explore the world on us!
Exclusive travel discounts on hotels, car rentals, & cruises
Comprehensive health benefits program, including medical, dental, & vision insurance
401(k) with company match
Life insurance
Quarterly bonus plan
Education assistance
Holiday pay
Paid time off
Job Description
The Director, Station Operations provides leadership and strategic direction for the entire operation. This role will drive operational excellence and continuous improvement through all of McGee Air Services' lines of business. They will coach, guide and mentor leaders responsible for day-to-day station operations and administrative support. This person will drive ownership and accountability through their team to constantly deliver on customer key performance indicators (KPIs). The Director is responsible for fostering a collaborative team that promotes a culture of mutual respect and teamwork, while ensuring safety and service are fundamental operational priorities.
Key Responsibilities
Foster and maintain a culture at all times where the safety of our team members and customers is our number one priority.
Develop positive relationships with customers, reinforcing our commitment to customer service and regularly validating that we are meeting/exceeding expectations.
Reinforce strong working relationships with Human Resources, Safety, Training, Alaska counterparts, customers and other engaged third parties (i.e. GSE providers)
Model strong leadership, including but not limited to building relationships and trust, giving recognition, showing care for team members, providing feedback and coaching, accepting ownership and driving results.
Promote a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and regular and meaningful feedback.
Drive leadership development, focusing on building station leadership bench.
Build processes and systems that drive continuous improvement throughout the operation which includes the culture, safety, recruiting, administration and recognition of the station and team members.
Develop long-term strategies while achieving short-term targets on vendor and internal scorecards.
Drive operational performance metrics, ensuring results are achieved.
Oversee strategies designed to eliminate delays, irregularities, safety and compliance concerns quickly and efficiently in conjunction with the operations leadership team.
Oversee operational plans and daily work schedules in support of a 24/7 operation in accordance with the labor contract.
Manage financial performance and develop strategies to improve productivity and cost performance.
Develop and maintain standards in safety, compliance, attendance, team member development, discipline and performance standards.
Drive key performance indicators focused on employee retention, attendance reliability and safety incident benchmarks.
Ensure recognition and celebration of performance.
Ensure compliance with company policies and all regulations of federal, state, and local airport authorities.
Ensure that facilities and assets are adequate and in excellent condition.
Establish and maintain a culture that encourages open communication, where all team members feel valued, connected, and engaged in the success of the operation.
Model and maintain an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride.
Perform additional duties as required for the success of the station and business as a whole.
Qualifications
Required
Five (5) years of leadership experience leading large groups of team members and multiple functions simultaneously in a fast-paced, service-focused environment required
Exceptional communication and interpersonal skills required
Excellent analytical and problem-solving skills required
Experience with building and developing teams required
Professional work ethic and demonstrated ability to work collaboratively with all work groups while addressing people courageously, directly and candidly
Proven ability to direct the work of others in a positive way
Strong leadership ability with a genuine desire to help others
Effectively communicate to a broad audience encompassing all levels of the organization
Ability to juggle multiple tasks in a fast-paced environment
Ability to work with and maintain confidential information
Flexibility to work varied shifts, weekends, holidays required
Ability to pass a pre-employment drug test.
Ability to pass a criminal background check.
Ability to obtain & maintain as airport SIDA badge.
High school diploma or equivalent.
Must be at least 18 years of age.
Must be authorized to work in the U.S.
Preferred
Five (5) years of airline experience with proven skills in station operations and administration, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations.
Bachelor's degree in a related field or equivalent experience.
Additional Information
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the
SIDA Badge Requirements
document for a comprehensive overview.
Work Location & Pay
This position is based in San Francisco, CA, relocation assistance is available.
EEO Statement
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
Equal Opportunity Employer/Veterans/Disabled
McGee Air Services- An Alaska Air Group Company
Janitorial Agent
Oakland, CA job
Responsible for comprehensive cleaning of assigned locations within the airport to client specifications.
MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous cleaning or custodial experience preferred. 2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a High School Diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Must pass pre-employment and random drug test.
6. Must pass a pre-employment background check.
7. Must be able to read, write, understand and carry out instructions in English.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Must have good hearing and vision.
11. May be required to work weekends, overnight shifts and holidays.
12. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of assigned location, including as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean restrooms, add supplies, clean out garbage, clean windows, scrub, strip and or wax floors on a regular schedule.
2. Thorough cleaning of jet bridges, break rooms, ticket counters, office space and any other customer locations.
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and in-services as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Customer Service Agent, Cross Functional (Part-Time)
Santa Rosa, CA job
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:
* Assist passengers in boarding and disembarking flights
* Monitor computerized passenger boarding
* Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
* Change customer flight itinerary and seat assignments as required
* Operate the Jetway
* Load and unload baggage and cargo
* Operate motorized service vehicles and equipment
* Guide and park aircraft
* Perform cabin maintenance tasks
* Work together as a team to provide excellent customer service and meet corporate objectives
Job Qualifications and Competencies:
* Successful completion of training course
* Ability to meet company goals and customer expectations in a high energy environment
* Effective communication skills
* Ability to organize, prioritize, and multitask
Preferred Qualifications:
* Previous airline experience
* Previous employment as a front-line customer service provider
* Basic knowledge of computer applications and programs
Work Environment:
* Use of computers, telephones, and other office equipment
* Airport ramp environment, subject to varied weather conditions and elevated noise levels
* All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
* Handle objects up to 70 pounds regularly
* Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$21.65/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
December 14, 2025
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
Auto-ApplyLobby Agent
San Jose, CA job
Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary.
3. Must have proven previous supervisor/management exp.
4. Verbal and written communications skills
5. Must be 18 years of age or older.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass pre-employment and random drug tests.
5. Must complete a criminal background check.
6. Must be able to read, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
10. Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES:
1. Must be able to perform all duties of subordinate employees when necessary.
2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
3. Schedule personnel daily and furnish copy to General/Ops or Account Manager.
4. Monitor employee activity and makes adjustments as needed,
5. Make sure employee follow all regulations/procedures.
6. Check In/Out sheets to insure all employees have logged in times correctly.
7. Deals courteously and tactfully with fellow employees.
8. Communicate effectively with fellow employees and client representatives.
9. Make recommendations to General Manager and/or Ops Manager regarding personnel performance.
10. Communicate safety hazards and equipment problems to General Manager/Ops Manager or Account Manager.
11. Make sure state licenses and training records are current.
12. On call 24 hours per day.
13. Report inquiries and other major incidents to General Manger/Ops Manager or Account
Manager.
14. Respond to inquiries from client, staff, and passengers in a courteous manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
17. Attend meetings and inservices as required.
18. Utilize appropriate communications channels and maintain records, reports and files as required.
19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
20. Adhere to company policies and procedures and participate in achievement of company objectives.
21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
23. Perform other duties as requested.
Passenger Service Ramp Agent
Oakland, CA job
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitorsticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors.
QUALIFICATIONS:
EDUCATION AND EXPERIENCE
* High School diploma or equivalent.
* Computer experience necessary.
* Previous Customer Service experience preferred
* Must be 18 years of age or older.
* Must have a working telephone number for contact.
* Must have reliable telephone and transportation.
PERSONAL AND PHYSICAL REQUIREMENTS:
* Treat all information as confidential.
* Possess the tact to deal with all levels of situations, client representatives, employees and the public.
* Ability to communicate clearly and concisely in verbal and written communication.
* Must be able to read, write, understand and carry out instructions in English.
* Must be able to stand/walk in terminal area throughout the scheduled shift.
* Must be able to consistently push, pull and lift 50 to 70 lbs.
* Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
* Must pass pre-employment and random drug tests.
* Must complete a criminal background check.
* Must meet necessary requirements to obtain a security sensitive identification badge.
* Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
* Greet passengers, clients and airline personnel in a courteous and professional manner.
* Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
* Provide general information to passengers, give directions and flight information.
* Actively particpate in the company's safety management system (SMS)
* Provide special services (courtesy chairs/bag carts) as required.
* Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
* Summon the security supervisor and refer difficult or uncooperative passengers to security.
* Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
* Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
* Attend meetings and inservices as required.
* Utilize appropriate communications channels and maintain records, reports and files as required.
* Must be in proper uniform or business attire as directed by company officials.
* Identification badges must always be visible.
* Adhere to company policies and procedures and participate in achievement of company objectives.
* Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
* Perform other duties as requested.
Passenger Service Agent
Oakland, CA job
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous Customer Service experience preferred
4. Must be 18 years of age or older.
5. Must have a working telephone number for contact.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to communicate clearly and concisely in verbal and written communication.
4. Must be able to read, write, understand and carry out instructions in English.
5. Must be able to stand/walk in terminal area throughout the scheduled shift.
6. Must be able to consistently push, pull and lift 50 to 70 lbs.
7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
8. Must pass pre-employment and random drug tests.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Greet passengers, clients and airline personnel in a courteous and professional manner.
2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
3. Provide general information to passengers, give directions and flight information.
4. Provide special services (courtesy chairs/bag carts) as required.
5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
9. Attend meetings and inservices as required.
10. Utilize appropriate communications channels and maintain records, reports and files as required.
11. Must be in proper uniform or business attire as directed by company officials.
12. Identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.