The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in Internal Medicine, its Subspecialties, and the Maintenance of Certification (MOC) Program. The CRA must have the ability to comprehend and retain current and historical knowledge regarding ABIM's multifaceted products and services. The CRA is a consummate professional, with the patience and skillfulness to guide examination candidates and diplomates through their individual training and recertification pathways, and be proficient in describing all aspects of ABIM products, services and programs.
Reporting to the Customer Experience (CX) Manager, the CRA is responsible for the following:
Represent ABIM's brand by interacting with high profile customers with respect, empathy, and diplomacy.
Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries.
Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools.
Ensure appropriate and timely follow up to customers when additional information is requested by them.
Process requests for customer-initiated transactions to complete MOC requirements.
Manage outstanding case management work.
Ensure all contacts are documented in the appropriate source application.
Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning.
Assist with special projects and miscellaneous tasks, as needed.
The ideal candidate has an undergraduate degree, or equivalent professional background, with a minimum of 3+ years of experience in a customer-facing role, preferably within a high touch relationship-focused environment; experience in supporting or communicating with physicians is highly desirable.
The successful incumbent will have solid interpersonal and written communication skills, along with a consistent attention to detail and excellent organizational & time management abilities. They will also have a proven ability to explain information clearly and relate well to others, while maintaining a calm, professional demeanor. Expertise in handling sensitive issues with empathy, respect, diplomacy, and confidentiality is a must. Proficiency in MS Office; experience utilizing CRM functionality and supporting web-based portals, a plus.
This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.
* * *
At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM's diverse community of physicians.
ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.
We look forward to learning more about your interest in joining our team. EOE
$35k-42k yearly est. 4d ago
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International Operations Specialist
International Sos 4.6
Blue Bell, PA jobs
Join Our Team as an International Operations Specialist
Are you looking to make a difference on a global scale? Do you thrive in a fast-paced environment where no two days are the same? International SOS is seeking a dedicated individual to join our team as an International Operations Specialist. As a key player in our Operations team, you will have the opportunity to work in person ensuring the smooth operation of our clients needs. At International SOS, we are committed to saving lives and providing top-notch medical and security services to our clients around the world. Join us in making a difference and growing your career with a company that values diversity, growth opportunities, and employee wellness.
February 2026 Start Date
3 days x 13-hour shifts or 4 days x 10-hour shifts
No night shift
Daily Responsibilities:
Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.
Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.
Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
Required Skills:
Operations and logistics skills.
Multi-tasking and prioritization skills, ability to multitask and handle several requests at the same time, prioritizing tasks appropriately.
Customer service skills.
Ability to probe and question to ensure request for assistance is fully understood.
Resilience and ability to work well under pressure.
Attention to detail.
Ability to comprehend a given situation, information and requirements quickly and accurately.
Situational awareness skills, ability to perceive, understand and effectively responds to situation.
Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.
Teamworking skills.
Requirements:
Typically, at least 1 - 2 years of experience in logistics and customer service is required.
Experience working in logistics, travel and/or healthcare sector is desirable.
Experience in phone-based or call center environment is desirable.
Experience of working in a fast-paced, demanding environment.
HS Diploma at minimum
Technical Skills:
Excellent written and spoken English language
Other language proficiency such as Spanish or Portuguese desired
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
$61k-95k yearly est. 2d ago
Client Advocate Specialist - Hotlines
Safe Horizon, Inc. 4.2
New York, NY jobs
Job Description
Client Advocate Specialist - Hotlines
The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework.
Responsibilities:
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired
Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children.
Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children.
When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed.
Safety plan with callers with identified safety risks.
Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment.
Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space
Assess callers' needs and provide appropriate information and referrals to address them.
Interface with web-based case management system and other technologies to conduct and document work.
Participate in agency sponsored and external trainings on victimization issues
Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers.
Conduct all aforementioned work with clients within a supportive, client-centered framework.
Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work
Undertake other tasks, as directed.
Qualifications:
Experience with and/or interest in consistent clinical supervision
Experience working with crime victims preferred
Bachelor's degree required, or relevant experience and training
Required Skills:
Ability to quickly establish rapport over the phone
Experience conducting thorough assessments and demonstrated ability to do so telephonically
Crisis intervention skills
Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously)
Demonstrated ability to stay calm in high-stress situations
Demonstrated ability to help others creatively solve problems and address difficult challenges
Demonstrated ability to react with flexibility and creativity to challenges on a daily basis
Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment
Clear and concise writing skills
Ability to document work quickly within a digital case management system
If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal
Hiring Range: $23.63- $26.58 Hourly
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
$23.6-26.6 hourly 26d ago
Underwriting Support Specialist
Blue Cross Blue Shield of Michigan 4.8
Columbus, OH jobs
The Underwriting Support Specialist I primarily performs review and entry of new business submissions, as well as provides assistance to the underwriting support services staff to promote timely renewal preparation and policy and endorsement issuance. Reviews, updates and distributes incoming bureau experience modification worksheets.
RESPONSIBILITIES/TASKS:
Reviews and enters new business submissions:
Retrieves incoming submissions from UH Submissions email mailbox.
Retrieves incoming Loss Control Analysis requests
Checks reservation system for prior receipt of submission.
Enters account information, including names, addresses, FEIN, agency and effective date.
Enters classifications, payroll and experience mod to rate submission.
Consults loss control maps for appropriate system entry of loss control zone.
Reviews three-year evaluation of past loss experience noting source and trends, body part, length of service, age of EE, location/department and identifying large losses
Completes analysis and files into the Duck system to assign to Loss Control Department
Files submission correspondence on OnBase.
Communicates completed submission and/or submission issues to underwriters.
Handles endorsement transactions for LWMMI accounts per underwriter instructions
Handles all new business issues and renewals for LWMMI account per underwriter instructions
Reviews, updates and distributes bureau experience modification worksheets:
Accesses bureau systems to retrieve worksheets.
Compares worksheet experience mod date and factor with experience mod factor and dates in Diamond and updates if appropriate.
Distributes mod worksheets to appropriate to support staff.
Files experience mod worksheets and corresponding written communication on OnBase.
Exports all Account Current Agency Bills and email direct to Agency contacts
Assists in new business, renewal, endorsement and cancellation data entry and policy issuance as needed to provide support to the underwriting support services team.
Assists in preparing meeting materials for monthly renewal meetings.
Assists in other areas of processing as requested.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS:
EDUCATION:
High school diploma or G.E.D required. Additional college and/or insurance related course study desirable. Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE:
Two years office or clerical support experience in an insurance environment Experience or previous knowledge of worker's Clerical experience in the workers' compensation line of business preferred. Completed relevant educational studies may be considered in lieu of experience.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Ability to learn insurance practices/procedures.
Excellent verbal and written communication
Ability to organize daily work responsibilities and meet deadlines.
Basic knowledge with insurance systems such as policy, billing and/or claims systems.
Accurate math and data entry skills.
Effective problem solving and attention to detail skills.
Ability to work effectively both independently and as a team is essential.
Knowledge of computers and standard software programs such as Microsoft Windows including spreadsheet applications and Microsoft Word.
Excellent customer service skills
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.
PAY RANGE:
“Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $33,900 and $64,200.”
We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
#LI-CH1
#CIG
$33.9k-64.2k yearly Auto-Apply 60d+ ago
Meeting Specialist
Association Headquarters 3.4
Mount Laurel, NJ jobs
Job Description
Association Headquarters is searching for an Meeting Specialist. The Meeting Specialist serves in a support role for the Meeting Manager. The Meeting Specialist is involved in many aspects of the logistical planning of large conferences and meeting events. As an Meeting Specialist moves through the position, the expectation is to take on additional responsibilities and become involved in more areas of meeting management.
APPLICATION INSTRUCTIONS
To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required.
Essential Duties and Responsibilities
Speaker management (invitations, tracking responses, collecting presentation materials)
Housing management (collecting VIP, speaker, and staff housing and maintaining a master housing list)
Registration management (collecting and inputting meeting registrations, customer service)
Payment processing (bills and invoices, reimbursements)
Logistics (direct bill applications, assistance with set up book production, compiling site proposal responses, post-meeting statistic data collection)
Duties as assigned (copies, scanning, filing, correspondence, internet-based research, proof-reading)
Marketing - assist with the development and proofing of all marketing material
Website management - updating material on the website
Exhibition administration - a collection of contracts and management of exhibit spreadsheet
For AH meeting department: books vendor visits as well as handles food orders and set up for any in house meetings as requested
What you'll bring to the table - Education, Experience, and Required Proficiencies
High school diploma required (Bachelor's preferred)
3+ years of Meeting Coordination / Event Planning( Association and Non-Profit Planning Preferred
What we offer - Employee Company Benefits
Hybrid / Flexible work schedules available
Medical, Dental, and Vision
Company paid basic life insurance, short-term, and long-term disability
Voluntary Life Insurance - Employee Paid
AFLAC available
Paid Time Off (PTO) accrual and Paid holidays
401k retirement plan available
On-site Fitness Center, open 24/7
Gym reimbursement program
Training and Development opportunities
What sets us apart
Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America.
Who is AH?
AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.
Our Diversity, Equity, & Inclusion Statement
Association Headquarters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following: race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.
For more information, visit associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.
Job Posted by ApplicantPro
$90k-124k yearly est. 13d ago
E-Commerce Specialist
Monarch Brands 4.4
Philadelphia, PA jobs
Monarch Brands is a leading manufacturer and importer of wholesale towels & sheets, wholesale microfiber cleaning products, and industrial wipers. Monarch Brands' growth is fueled by the union of product, place, and brand. After seventy years of steady growth, Monarch Brands is an emerging authority in the institutional and retail textile industry.
Job Description
We are looking for an e-commerce specialist to implement and develop our e-commerce channel by driving sales through Amazon, our B2B portal, and new strategic digital marketplaces. The candidate will be responsible for listing products across all properties and creating growth strategies for new products by developing strong marketing campaigns. The role is responsible for delivering news sales for the company while maintaining our existing customer wholesale B2B portal.
Responsibilities
New product setup
Work with management to implement new product listings on Amazon, digital marketplaces, and other digital channels.
Recommend competitive product target markets, SKU quantities, and pricing strategies.
Provide keyword research for content optimization. Work with marketing to ensure all listings are complete and presented professionally. (Ability to design infographics, imagery, photographs, and video to support listings is preferable.)
Track status of new items and monitor progress until product launch on marketplaces.
Product Listing Optimization
Develop keyword-rich titles and content descriptions to improve page rankings.
Recommend (and preferably execute) updated creative design elements to enhance listings.
Shop competitor products to improve content, pricing, and marketing strategies.
Monitor reviews and customer inquiries to identify customer needs and opportunities.
Marketing Outreach
Develop marketplace and digital advertising promotional campaigns to grow sales.
Create copy for campaigns via previously agreed upon keywords, competitive research, and consumer feedback.
Oversee (and preferably execute) new creative to support promotions.
Monitor and adjust campaigns to ensure optimal return on investment.
Product/Sales Management & Customer Service
Work with internal forecasting, supply chain, and customer service teams to maintain consistent inventory levels with Amazon warehouses, as well as internal SKUs.
Work with our ERP to manage B2B portal listings for existing wholesale customers.
Set up new B2B portal accounts for existing customers, providing training and support where needed.
Become the customer service touch-point across all e-commerce channels.
Reporting
Aggregate, analyze and report sales data to compare current and past sales, search term analytics, and competitive benchmarking from all marketplaces, and make recommendations to optimize ongoing product lines.
Review negative touch points such as poor reviews, canceled orders, and returns to improve product offering and brand experience.
Monitor market trends to determine new channels to open as well as new and alternative product put-ups to launch.
Qualifications
Qualifications
Demonstrated success setting up products and stores with Amazon Seller Central.
3-5 years' experience in b2b product e-commerce preferred.
Bachelor's degree in marketing, advertising, business, or related field.
Strong understanding of inventory management, sales analysis, and marketing.
Proficient in using Excel (and MS Office) for data manipulation, analytics, and reporting.
Ability to manage the workload & conflicting priorities to meet deadlines.
Exceptional project management, partnering and collaboration skills.
Knowledge Google Analytics and Google AdWords preferred.
Knowledge of Adobe Creative Suite preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$46k-74k yearly est. 1d ago
Client Experience Specialist - Community Medicine
San Francisco SPCA 4.0
San Francisco, CA jobs
Full-time Description
Join Our Team as a Client Experience Specialist!
At the San Francisco SPCA, we believe in creating a world where all animals and people thrive together. Our Community Medicine department is expanding, and we are looking for a passionate Client Experience Specialist to join our mission-driven team. This role is perfect for someone who is dedicated to making a difference in their community, who sees the good in others, and who is committed to delivering high-quality care to those who need it most.
Why Work with Us?
As a Client Experience Specialist with the San Francisco SPCA, you will play a crucial role in ensuring that all members of our community-whether human or animal-receive the best possible care in an atmosphere of compassion and empathy. You will be the first point of contact for clients seeking veterinary care through our Spay/Neuter Clinic, Mobile Vaccine Clinic, Community Veterinary Clinic, and Community Cats Program. You will help to ensure that everyone, regardless of background or financial status, receives the care they need, all while being part of a team that values community, kindness, and making an impact.
What You'll Do:
Be the face of compassionate care: Greet clients with warmth and professionalism, whether in person, over the phone, or through online communications.
Create a welcoming space: Ensure that each clinic and community program environment fosters a positive and respectful atmosphere for both pets and people.
Support our mission: Provide accessible care to underserved communities, helping to prevent disease, reduce animal abandonment, and promote wellness for all animals.
Collaborate with a dedicated team: Work alongside community leaders, veterinary professionals, volunteers, and fellow team members to offer high-quality services to our diverse clientele.
Help spread the word: Engage with clients through outreach, ensuring that they are aware of the services we offer, including follow-up communication and education.
Work with integrity: Uphold our commitment to ethical practices, providing care and service without judgment while maintaining confidentiality and professionalism.
Requirements
What We're Looking For:
We're seeking someone who:
Is deeply committed to the well-being of both animals and people, and believes in the power of accessible care to change lives.
Has a strong desire to work in a community-focused role, building lasting relationships with clients and fostering trust in every interaction.
Can handle sensitive situations with compassion, especially when it comes to communicating financial aspects of care or navigating difficult circumstances.
Enjoys a fast-paced, dynamic environment and can manage a variety of tasks efficiently, from client registration to outreach and clinic support.
Has excellent communication skills and a friendly, welcoming personality.
Is available to work regularly on weekends and other shifts as needed to support the needs of our community.
Additional Qualifications:
High School Diploma or GED required.
At least 2 years of relevant experience or 2 years of college education preferred.
Veterinary clinic or animal care experience a plus.
Fluency in Spanish, Mandarin, or Cantonese is a bonus.
Ability to lift up to 50 pounds and work in a shelter/animal hospital environment.
Compensation:
The starting hourly wage for this position depends on the depth and breadth of experience. The expected range is$25 - $30 per hour.
Why Join Us?
At the San Francisco SPCA, you'll be part of a team that truly values each person's unique contributions. We offer a collaborative, supportive environment where your work makes a direct impact on both the animals and the people we serve. In addition to competitive compensation, we offer a comprehensive benefits package, including paid time off, health insurance, retirement plans, and more!
Equal Opportunity Employer:
The SF SPCA is an Equal Opportunity Employer and conducts background checks and drug screenings, as applicable.
Salary Description $25 - $30 / hour
$25-30 hourly 27d ago
Client Experience Specialist - Community Medicine
San Francisco SPCA 4.0
California jobs
Join Our Team as a Client Experience Specialist!
At the San Francisco SPCA, we believe in creating a world where all animals and people thrive together. Our Community Medicine department is expanding, and we are looking for a passionate Client Experience Specialist to join our mission-driven team. This role is perfect for someone who is dedicated to making a difference in their community, who sees the good in others, and who is committed to delivering high-quality care to those who need it most.
Why Work with Us?
As a Client Experience Specialist with the San Francisco SPCA, you will play a crucial role in ensuring that all members of our community-whether human or animal-receive the best possible care in an atmosphere of compassion and empathy. You will be the first point of contact for clients seeking veterinary care through our Spay/Neuter Clinic, Mobile Vaccine Clinic, Community Veterinary Clinic, and Community Cats Program. You will help to ensure that everyone, regardless of background or financial status, receives the care they need, all while being part of a team that values community, kindness, and making an impact.
What You'll Do:
Be the face of compassionate care: Greet clients with warmth and professionalism, whether in person, over the phone, or through online communications.
Create a welcoming space: Ensure that each clinic and community program environment fosters a positive and respectful atmosphere for both pets and people.
Support our mission: Provide accessible care to underserved communities, helping to prevent disease, reduce animal abandonment, and promote wellness for all animals.
Collaborate with a dedicated team: Work alongside community leaders, veterinary professionals, volunteers, and fellow team members to offer high-quality services to our diverse clientele.
Help spread the word: Engage with clients through outreach, ensuring that they are aware of the services we offer, including follow-up communication and education.
Work with integrity: Uphold our commitment to ethical practices, providing care and service without judgment while maintaining confidentiality and professionalism.
Requirements
What We're Looking For:
We're seeking someone who:
Is deeply committed to the well-being of both animals and people, and believes in the power of accessible care to change lives.
Has a strong desire to work in a community-focused role, building lasting relationships with clients and fostering trust in every interaction.
Can handle sensitive situations with compassion, especially when it comes to communicating financial aspects of care or navigating difficult circumstances.
Enjoys a fast-paced, dynamic environment and can manage a variety of tasks efficiently, from client registration to outreach and clinic support.
Has excellent communication skills and a friendly, welcoming personality.
Is available to work regularly on weekends and other shifts as needed to support the needs of our community.
Additional Qualifications:
High School Diploma or GED required.
At least 2 years of relevant experience or 2 years of college education preferred.
Veterinary clinic or animal care experience a plus.
Fluency in Spanish, Mandarin, or Cantonese is a bonus.
Ability to lift up to 50 pounds and work in a shelter/animal hospital environment.
Compensation:
The starting hourly wage for this position depends on the depth and breadth of experience. The expected range is$25 - $30 per hour.
Why Join Us?
At the San Francisco SPCA, you'll be part of a team that truly values each person's unique contributions. We offer a collaborative, supportive environment where your work makes a direct impact on both the animals and the people we serve. In addition to competitive compensation, we offer a comprehensive benefits package, including paid time off, health insurance, retirement plans, and more!
Equal Opportunity Employer:
The SF SPCA is an Equal Opportunity Employer and conducts background checks and drug screenings, as applicable.
Salary Description $25 - $30 / hour
$25-30 hourly 28d ago
Safe Clean Water Program Associate Specialist
Heal The Bay 4.1
Santa Monica, CA jobs
About the Organization
Heal the Bay is the most recognized environmental nonprofit group in LA for a reason: we have been keeping Southern California's coastal waters and watersheds safe, healthy, and clean for people and marine life since 1985. Using education, science, advocacy, and community action, we raise awareness and make progress with practical solutions to often complex problems. We conduct hundreds of beach and community cleanups each year, informing people about the root causes of pollution along the shorelines and in their neighborhoods. We advocate for strict water quality regulations that protect the health of both humans and the animals that call local creeks, rivers, and the Santa Monica Bay home. We operate the award-winning Heal the Bay Aquarium at the Santa Monica Pier, inspiring visitors to become stewards for the region's most important natural resource: clean water. We also educate and inspire the next generation of environmental stewards, with more than 10,000 students joining us each year for school field trips, science-based classroom presentations, and events. Learn more about us at ******************************
About the Role
The Safe Clean Water Program Associate Specialist is a key member of Heal the Bay's Safe Clean Water Program (SCWP) Team, supporting community education and engagement throughout the Central and South Santa Monica Bay Watershed areas. This position plays an important role in advancing the goals of the Safe Clean Water Program by fostering inclusive, meaningful community participation and increasing public understanding of local water quality, water supply, and climate resilience efforts.
This role contributes directly to the SCWP's mission to:
Protect public health and create safer, greener, and more resilient communities.
Modernize Los Angeles County's water system to capture and reuse more of the billions of gallons currently lost each year.
Reduce pollutants in stormwater to safeguard coastal waters, beaches, and marine life.
Upgrade aging water infrastructure using a combination of nature-based solutions, science, and emerging technology.
Prepare the region for climate-driven impacts, including drought, wildfire, and flooding.
The Associate Specialist helps ensure that all SCWP contract deliverables are successfully met, representing Heal the Bay in a variety of public, community, and partner settings. This includes conducting presentations, attending coalition meetings, participating in community events, and supporting multilingual outreach.
Expectations & Responsibilities
Build community knowledge of SCWP goals by taking initiative and leveraging a strong understanding of western Los Angeles County communities.
Promote SCWP engagement opportunities through a variety of outreach methods to ensure participation among neighborhood councils, local governments, and community leaders.
Assist Watershed Coordinators in both the South and Central Santa Monica Bay areas in developing and delivering educational activities and trainings.
Represent Heal the Bay at select coalition and partner meetings.
Support content creation and translation of outreach materials for Spanish-speaking communities.
Lead the SCWP tabling program and represent the program at inland and urban community festivals and events.
Deliver educational presentations to a wide range of audiences.
Assist in securing and completing bilingual (Spanish/English) print, radio, and television outreach.
Support review of invoices, quarterly newsletters, and reporting deliverables.
Recruit schools, public agencies, businesses, elected officials, and community groups to participate in SCWP outreach activities.
Collect community surveys during field outreach activities.
Coordinate stakeholder meetings and ensure that stakeholder databases remain accurate and up to date.
Assist the Programs Department with events as needed.
Preferred Experience & Skills
Excellent communication and presentation skills in both English and Spanish, including strong writing abilities.
Demonstrated success engaging community groups, faith-based organizations, and social justice partners.
Passion for environmental protection and environmental justice.
Strong interpersonal skills and enthusiasm for public-facing work.
Highly organized, with the ability to manage multiple projects independently and collaboratively.
Proficiency with Microsoft Office and related tools.
Valid California driver's license and ability to travel to outreach events and meetings.
Familiarity with communities in the Central and/or South Santa Monica Bay Watershed area.
Compensation
Full time, non-exempt $23.00-$25.00 hourly rate based on experience.
Benefits
Health, Dental, Vision, Life Insurance, Simple IRA, and vacation benefits are included as part of full-time employment. In accordance with California Labor Law, employee will be eligible to receive up to 72 hours of paid sick leave per calendar year, after completing 30 days of employment.
Schedule
Participation in some weekend and evening events, as well as county wide travel. Heal the Bay operates in hybrid manner; typical schedule might be (2) days in the office and (1) day in the field per week. Heal the Bay offers a dynamic work environment with highly motivated colleagues.
To Apply: Follow prompts to submit cover letter and resume.
Application Deadline: Until filled
Heal the Bay is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and we strongly encourage applications from individuals that reflect the diversity of Los Angeles County. If you don't meet all of the preferred skills above, you are still encouraged to apply and will be considered based on diverse and equivalent skills and experience.
Heal the Bay complies with AB 1008, the Fair Chance Act, during the hiring process. Once a conditional job offer has been made the candidate will be asked to complete a Live Scan criminal background check. A thorough assessment of conviction history will be considered including the nature and gravity of the criminal history, the time that has passed since the conviction, and the nature of the job the candidate is seeking.
$23-25 hourly Auto-Apply 41d ago
Inclusion Specialist
Woodcraft Rangers 3.7
Pomona, CA jobs
Job Title: Inclusion Specialist
Are you passionate about giving back to your community and serving the youth?
Who We Are:
In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path.
What We Do:
Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer Lifecraft, a college and career advancement program to support the development of approximately 1,000 staff. Today, Woodcraft Rangers serves more than 20,000 youth ages 4-18 annually in and from 110+ Title I schools across LA County!
Ideal Candidate:
The ideal Candidate for Inclusion Specialist is responsible for supporting the inclusion of neurodiverse students within Woodcraft Rangers' Expanded Learning programs. This role focuses on designing and implementing individualized student support plans (Ranger Success Pathways), collaborating with site teams to ensure meaningful participation, safety, and engagement for all student, and address behavioral challenges as needed. Inclusion Specialists develop and deliver trainings on, and model inclusive strategies, coach staff, and help create environments where every student feels a sense of belonging and is set up for success.
Why Work for Woodcraft Rangers:
Sick time
Paid Vacation
Paid Holidays
Health Benefits
403(b) retirement
Pet insurance
Lifecraft
Upward mobility
Career development
The opportunity to create a lasting positive impact on youth within your community.
Role Overview:
The Inclusion Specialist supports the inclusion of neurodiverse students within Woodcraft Rangers' Expanded Learning programs by conducting environmental assessments, observing staff and student interactions, coaching and modeling inclusive strategies, and collaborating with site teams to ensure meaningful participation, safety, and engagement. Frequent travel to multiple sites throughout the week will be required. Some travel may be required to represent the Inclusion Department at conferences and trainings in locations such as Sacramento or Palm Springs. Inclusion Specialists also contribute to training and integrated support at Camp Woodcraft, in Big Bear CA, helping create a welcoming and inclusive camp experience for all participants.
Responsibilities:
Design and coach site staff on the implementation of individualized Ranger Success Pathways (Plans) and assist in navigating environmental adjustments and the creation of support materials to meet student needs.
Support student engagement in cognitive, motor, academic, and social activities.
Monitor behavior and apply positive reinforcement strategies using a Multi-Tiered System of Support (MTSS).
Collaborate with Site Coordinators and Club Leaders to foster inclusive practices.
Ensure safe and appropriate use of mobility and orthopedic devices.
Support students in transitions and participation during activities, field trips, events, and performances.
Help students build self-esteem and social skills through positive guidance and modeling.
Participate in team meetings, training, and family engagement efforts.
Perform other related duties as assigned.
Qualifications:
High School Diploma or equivalent required.
6+ months of experience working with children in school or recreational settings, or 6+ units of college-level child development coursework.
Experience supporting students with intellectual/development disabilities
Understanding of inclusive practices and various disabilities.
Valid FBI & DOJ Livescan clearance.
Current TB Test clearance.
First Aid & CPR certification (can be provided by Woodcraft Rangers).
CPI Certification (can be provided by Woodcraft Rangers)
Skills:
Patience, empathy, and a positive, student-centered approach.
Behavioral reframing
Knowledge of child development and special education needs.
Ability to manage behavior and support emotional regulation.
Strong interpersonal and communication skills.
Ability to modify learning materials and rephrase instructions.
Comfort using a smartphone for work (stipend provided).
Reliable, punctual, and team oriented.
Physical Demands:
In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodation will be considered to enable individuals with disabilities to perform these essential functions:
Must be able to stand, walk, and move for extended periods within large indoor/outdoor spaces.
Regularly required to speak, hear, and use hand/arms.
Must be able to occasionally lift/move up to 40 pounds.
Reasonable accommodation is available for individuals with disabilities.
Work Environment and Schedule:
We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. This position operates in environments typical of the following key aspects:
Active school site and program settings with indoor/outdoor activities.
A collaborative team-based environment working closely with stie staff and students.
Interaction with children, families, and partner school personnel.
Status: Part-Time; Non-Exempt
Hourly Range: $28.00 - $33.00 per hour (based on experience and qualifications)
Hours of Operation: 11:30 AM - 6:00 PM
Location: Los Angeles County
Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
$28-33 hourly Auto-Apply 30d ago
E-Commerce - Product Specialist
Goodwill Industries of Northeast Ohio and Northwest Pennsylvania 3.9
Erie, PA jobs
Job DescriptionSalary: $13.50/HR
Have you been looking to make a change? Do you want to make a difference in the lives of others? See what Goodwill is all about.
Goodwill serving Northeast Ohio and Northwest Pennsylvania is searching for a leader to help our non-profit achieve further success. Our facility in Erie, PA has an opening for a Product Specialist. This position is a full time position that includes benefits. Be a part of a team where we foster growth in your personal and professional development. Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.
E-Commerce Product Specialist
Do you enjoy antiques and collectables? Do you have an eye for fine art and working in a fun, fast pace environment? Then this is a job for you!!! Goodwill Industries of NE Ohio and NW Pennsylvania has an immediate need for a full-time E-Commerce Product Specialist.
Primary Responsibilities
The product specialist must be able to sort, provide quality assessment, anticipate value and identify specific product items of value to include but not limited to collectibles, antiques, clothing, furniture, electronics and art work. The product specialist is responsible to list, photograph, provide descriptions for online sale, and box and ship packages. Must be able to travel occasionally to other retail locations.
Qualifications and Skills
Strong knowledge of collectibles, antiques, electronics, furniture, clothing and art etc.
Ability to use online forums to research items to determine appropriate value.
Computer skills to successfully navigate through online sales portals, payment systems, shipping systems and online value sites.
Ability to work in a collaborative work environment.
Experience using digital camera or cell phone camera.
Detail oriented.
Strong sense of urgency.
Past e-commerce experience preferred.
Education
High School Diploma and/or GED equivalent
Physical Demands and Work Environment
Ability to sit and stand for extended periods of time. Ability to repeatedly bend and twist. Ability to lift and carry up to 50 pounds. Must be able to work in a non-climate controlled environment.
$13.5 hourly 13d ago
Call Specialist/Receptionist - Rural
Family Service 4.1
Texas jobs
Job Functions:
Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
Call Specialist
Answer a multi-line telephone and route incoming calls promptly; accurately relay, verbally or in writing, all messages; place outgoing calls as requested; and regularly check the voicemail and change outgoing greetings as necessary.
Manage all incoming telephone calls by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.
Answer questions about the agency and provide callers with address, directions, and other information.
Receptionist
Greet and welcome all visitors to the office, and follow guest registration procedures and accurately track all visitors that enter and exit the office/building; and monitor visit access and issue passes when required.
Maintain a welcoming and safe waiting area for all visitors.
Keep an accurate and up-to-date database, as assigned, to track postage, visitor registration, copier totals and/or other required end-of-the-month reports and submit to the business office on time as requested.
Accept, date stamp, and route incoming mail; make timely distribution of incoming and outgoing mail; log any received checks on the daily control sheet with the date and signature; and forward to appropriate contact in the business office.
Manage client-related financial matters such as accepting and recording payments, issuing receipts, posting payments, recording client hours for billing purposes, and/or distributing information for billing to the business office. Complete and submit the required daily “Cash Custodian Report” to the business office.
Manage client activities as assigned, such as scheduling client appointments, documenting scheduled appointments, and registering clients for classes and activities.
Organize and maintain filing system including attaching clinical appointments, documenting scheduled appointments, and registering clients for classes and activities.
Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency's “team” philosophy.
QUALIFICATIONS:
To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.
Education/Training/Experience:
High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Knowledge of agency and community resources and services.
Fluent in English and Spanish (read, write, and speak) desirable.
Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
State of Texas vehicle operator's license and proof of liability insurance, as applicable.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.
Qualifications
Education
Required
High School or better.
Experience
Required
1. High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
2. Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Preferred
3. Knowledge of agency and community resources and services.
4. Fluent in English and Spanish (read, write, and speak) desirable
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$26k-32k yearly est. 36d ago
E-Commerce Specialist
Goodwill Industries of Southwestern Michigan 4.1
Kalamazoo, MI jobs
E-Commerce Specialist Goodwill Industries of Southwestern Michigan 420 E Alcott St. Kalamazoo MI 49001 E-Commerce Specialist **In-Person Position** WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling. ABOUT OUR ORGANIZATION Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live. Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do. Want to learn more about Goodwill SWMI? Go to our website at: ******************** General Responsibilities
The primary responsibility of the E-Commerce Specialist is to drive production and sales across various E-Commerce Sales Platforms (Shopgoodwill, Ebay, etc.) to help the Online Store meet sales and profitability goals. They will also assist in the day-to-day operations of said E-Commerce Sales Platforms. The E-Commerce Specialist must model and promote the core values of the agency - People, Positivity, Collaboration and Success.
Essential Duties, Responsibilities and Functions
Identify appropriate objects to sell online and look for new products and avenues to maximize growth.
Photograph objects and products in professional ways for online posting
Research, price and post objects and products for sale on various E-Commerce Sales Platforms
Assist with customer service and inventory management.
Communicate with other departments and stores to optimize products received for sale.
Perform any additional duties as assigned by management
Required Knowledge, Skills and Abilities
Demonstrates competence in computer use
Ability to perform internet searches using a variety of search engines
Ability to post items for sale on a variety of E-Commerce Sales Platforms
Ability to determine value of objects and products using written and online research
Demonstrates skill in using digital camera/cell phone/I-Pod
Experience working with/knowledge of various technology and/or collectables is preferred.
The ability to adapt to new ideas
Self-driven with a want to achieve/succeed.
Education
High school diploma or GED preferred but not required
Physical Requirements
Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing
Other
Must be able to work Monday thru Friday and occasional weekends
Must pass a pre-employment background check
$21k-28k yearly est. 60d+ ago
Renewal Coordinator/Collections Specialist
Upward On 3.9
New York, NY jobs
About the Opportunity
This is an opportunity for a renewal coordinator/collections specialist to join a reputable owner/operator/developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and/or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy. Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.
Role & Responsibilities
The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.
The RC/CS must be prepared to:
Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner including but not limited to:
renewal rent negotiations
extensions
tenant cancellation clauses
owner cancellation clauses
re-qualifications
tenant reference letters
fitness center renewals
ledger charges as per lease terms
account reconciliation including but not limited to
rent payments
account charges
late fees
returned payments
security deposits
application of payments on ledger
Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
Track and update inventory on the 30-Day report and Renewal Activity Report.
Provide weekly updates on upcoming inventory to the Leasing Specialists
Communicate with tenants and Leasing agents on status of lease renewals
Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
Prepare and distribute Collections correspondence with tenants.
Qualifications and Education Requirements
Bachelor's degree or related work experience
Yardi Voyager experience beneficial
Proficient in Microsoft Office
Proactive, resourceful, and able to juggle multiple time sensitive deadlines
Well organized and detail oriented
Must be flexible to handle tasks outside of their job description
$70,000 - $75,000
outstanding benefits, PTO, 401K match
WFH Fridays, in office 9-5 M-Th
$70k-75k yearly 7d ago
Renewal Coordinator/Collections Specialist
Upward On 3.9
New York, NY jobs
About the Opportunity
This is an opportunity for a renewal coordinator/collections specialist to join a reputable owner/operator/developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and/or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy. Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.
Role & Responsibilities
The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.
The RC/CS must be prepared to:
Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner including but not limited to:
renewal rent negotiations
extensions
tenant cancellation clauses
owner cancellation clauses
re-qualifications
tenant reference letters
fitness center renewals
ledger charges as per lease terms
account reconciliation including but not limited to
rent payments
account charges
late fees
returned payments
security deposits
application of payments on ledger
Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
Track and update inventory on the 30-Day report and Renewal Activity Report.
Provide weekly updates on upcoming inventory to the Leasing Specialists
Communicate with tenants and Leasing agents on status of lease renewals
Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
Prepare and distribute Collections correspondence with tenants.
Qualifications and Education Requirements
Bachelor's degree or related work experience
Yardi Voyager experience beneficial
Proficient in Microsoft Office
Proactive, resourceful, and able to juggle multiple time sensitive deadlines
Well organized and detail oriented
Must be flexible to handle tasks outside of their job description
$70,000 - $75,000
outstanding benefits, PTO, 401K match
WFH Fridays, in office 9-5 M-Th
$70k-75k yearly 60d+ ago
E-Commerce Store Specialist (Town & Country)- Part Time
Rappahannock Goodwill 4.1
Fredericksburg, VA jobs
Rappahannock Goodwill Industries (RGI) is searching for E-Commerce Store Specialist located at our (Town & Country) Goodwill. The E-commerce Store Specialist supports 100% of the E-Commerce effort in stores and will act as the core resource in a store for evaluation of product to partner with the store management team to identify and select donated products for sale online to meet predetermined goals. This position will thoroughly examine each product to determine the correct condition, manufacturer, and other pertinent criteria, write concise, appealing, and accurate descriptions necessary to list items on the best online platform available to maximize sales. They will provide training to store staff on product evaluation and pricing for both E-Commerce and stores.
ESSENTIAL DUTIES:
Maintain and streamline the evaluation process and technique.
Source high value donations from the donation stream.
Partner with and train the stores donations and production teams to identify and evaluate products for E-Commerce and stores.
Manifest products for E-Commerce.
Record and document metrics including production numbers and weekly goals.
Ability to meet daily goals of identifying high value products and deadlines.
Use computers, mobile devices, books and online sources to research value and authenticity of items.
Evaluate, research, prep, and price products.
Fill in at another E-Commerce site as needed.
Communicate with E-Commerce team for consistency, ongoing training, and productivity.
Act as liaison between stores and e-commerce and ensure all merchandise is sent out to e-commerce in a timely manner.
Focus on quality control procedures to ensure that every item is described correctly.
Describe and title product accurately with keywords.
Create and maintain standard operating procedures.
Research items, accurately portray, weigh, measure, using disclaimers and assign shipping and handling charges appropriately.
Meet or exceed daily productivity goals through the efficient handling of product, processing items quickly and accurately.
Follow safety procedures and use Personal Protective Equipment (PPE) as needed.
Perform routine tasks according to established processes and ensure that each item is credited to the store that sent it.
Foster and demonstrate a positive team environment.
Fully and accurately write all product descriptions and attributes (including damages).
Assist in pulling items for re-listing.
Assist in sorting, identifying, and preparing items for photography.
Assist in filing items and maintaining the shelves.
Help facilitate shipment of sold items if needed.
Perform other job duties as required.
POSITION REQUIREMENTS:
Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays, and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
Education/Training:
High School Diploma or equivalent required. 1+ year's industrial production and working with people with disabilities experience preferred.
Must have basic computer skills including navigation on the internet and web-browsing.
Must be familiar with key Internet sites including eBay and Amazon.
Physical Demands:
Ability to stand and move around for extended periods, lift objects up to 50 pounds, pushing/pulling, bending/stooping, reaching, turning and repetitive motions.
Working Conditions:
Manufacturing environment with exposure to dust, dirt, and noise.
Travel as necessary.
WHAT WE OFFER:
In addition to pay and benefits, you will receive valuable training and experience. Best of all, when you come to work, you'll know that your efforts make a meaningful difference in countless lives and communities.
Join the Goodwill team and you will find more than a job…You will find a career with a cause!
To learn more about our company and team, please visit our website: ********************
Rappahannock Goodwill Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
At Rappahannock Goodwill Industries, we don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our team and the communities we serve. We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.
$18k-25k yearly est. 60d+ ago
Specialist, Modern Collectibles
Sotheby's 4.6
New York, NY jobs
Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE
Sotheby's Modern Collectibles and Sports Memorabilia Department is seeking a Specialist to join our dynamic team, focusing on helping drive the growth of our position in the global sports memorabilia market, with a particular focus on developing online collectibles sales. You will have specialist knowledge and experience in the sports memorabilia market, be an independent, self-starter, tasked with building a network of potential and current trade and private clients to accelerate the growth of our business.
The Specialist will: provide clients with pricing; negotiate profitable sales, meet P&L plan and margin targets across the business. Reporting to the VP, Sports Strategy and Development he or she will negotiate deals, inspect and catalogue sports objects, provide advice to buyers both for collecting and investing, direct and attend events and provide general organization and administration on all levels.
RESPONSIBILITIES
Project manage Collectibles projects from inception to execution, tracking each detail to completion
Securing profitable consignments for auction, direct acquisition opportunities through retail, marketplace, meeting individual revenue targets and helping the team meet annual plan
Responsible for selling sports memorabilia to clients via telephone, email, in-person and at events
Provide advice to buyers across both auction & retail
Events creation/management/participation to include client development and entertaining
Participate in the development of marketing content including tailored offers and content for email, website, and social media campaigns
Perform property inspection of memorabilia at Sotheby's and on-site at client's premises (as needed)
Maintain accurate records of warehouse inventory
Provide a high level of customer service to all clients
Cross-selling the business to all Sotheby's clients
IDEAL EXPERIENCE & COMPETENCIES
Exceptional knowledge of sports relevant to the auction & retail market
Understand and demonstrate a “no compromise” attitude towards luxury: protecting the Sotheby's Modern Collectibles brand vision and brand equity while achieving short term sales goals
Experience in developing clientele over time and nurturing relationships with an existing client network
High level of attention to detail is a must
Self-starter with an ability to make commercial decisions independently
Strong ability to network and convert social connections into business opportunities
Experience networking and selling to high net worth and ultra-high net worth individuals
Professional, discreet and commercial client service skills
Fluent in both writing and speaking English
Proficient in MS Word, Excel
Travel may be required
The proposed base salary for this position ranges from $100,000-$140,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
$26k-32k yearly est. Auto-Apply 51d ago
E Commerce Agent II
Goodwill Industries of Orange County Ca 4.1
Santa Ana, CA jobs
Be Prepared for the Future with e-Commerce Skills.
To achieve the expected goals of Goodwill's E-Commerce store. An Agent II has a higher level of skills sets and production output than an Agent I and helps to educate and train staff members at our Retail Stores regarding ShopGoodwill and the value of store e-commerce listings. Agent II is responsible for maintaining a strong collaborative partnership with retail store staff to maintain a constant flow of quality e-commerce products and listings to achieve sales goals. E-Commerce Agent II must consistently exceed department goals and demonstrate production of the highest quality and provide training to store staff to optimize product and sales in E-Commerce. This position requires the ability to work from different store locations as needed.
DUTIES AND RESPONSIBILITIES:
Actively sorts, identifies and prepares items for photography. Photographs items and edits and crops photos. Proactively identifies and pulls items for e-commerce listings. Able to list items for sale on various marketplaces at an acceptable level with a minimum of errors. Able to research and identify products to be sold online if required. Facilitate shipment of sold items if needed, if necessary. Aided in filling items and maintaining the shelves. Prepares product to be sent back to the main campus. Provides feedback to the manager regarding production issues. Consistently surpasses department goals for 1) Average Price and 2) Listing Goals. Works closely with entry level E Commerce employees and program participants to ensure their success. Collaborate with the shipping clerk in answering customer inquiries.
MINIMUM JOB REQUIREMENTS:
High school diploma or GED preferred. Must be able to read, speak, and understand the English language. Ability to operate a digital camera and photo editing software, preferred. Must be able to lift up to 50 pounds. Must possess intermediate PC skills. Experience with Adobe Photoshop and Microsoft Applications, preferred. Advanced knowledge of Shopgoodwill.com site functions, as well as familiarity with other E Commerce avenues and trends. Must be able to type 35 WPM. Must possess business grammar and writing skills with minimal errors. Must be able to work under minimal supervision.
WORK DEVICES/MATERIALS/EQUIPMENT USED:
Uses various office supplies and equipment including: personal computer; camera equipment; telephone, fax machine, printer, copy machine, file cabinets, forms/papers, pens/pencils, etc. Must be able to operate a hand truck and 4 wheeled cart if required.
WORK SCHEDULE: Varies
BENEFITS: Medical/Dental/Vision/Vol. Life and AD&D/Holiday Pay/Vacation Pay/Tuition Reimbursement/Retirement Plan/20% Discount on Store Purchases
$21k-28k yearly est. Auto-Apply 60d+ ago
Collections Specialist - Training Provided
System One 4.6
Winchester, VA jobs
To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies
and/or procedures. Work is performed under moderate supervision.
Job Responsibility
- Responsible for coordinating all aspects of the repossession process
- Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)
- Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process
- Prepare all documents required to initiate the repossession process
- Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies
- Serve as point of contact for internal departments regarding repossessions
- Select repossession agents and negotiate fees for repossession
- Document all member related contact in the Repossession Tracker and in other
applicable systems throughout the repossession process
- Process impound notices by contacting tow companies; negotiate fees, obtain
vehicle condition, reason for impoundment and documents needed to recover the collateral
- Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed
- Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate
- Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate
- Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members
- Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member
- Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral
- Maintain an overall quality assurance audit rating of 90%
- Determine floor price and send required documents to auction, release vehicles for sale in Auto IMS
- Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date
- Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account
- Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance
- Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and policies and procedures
- Maintain records of repossessions and prepare reports for management
- Track and reconcile expenses with general accounting incurred during the repossession process
- Perform other duties as assigned
Qualifications
- Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)
- Experience in the collection of delinquent loans
- Experience using auditing/accounting principles and methods, preferably in a financial institution
- Experience in financial counseling, negotiating, and explaining decisions to members
- Experience in financial transaction/processing related responsibilities
- Experience working with all levels of staff, management, stakeholders, and vendors
- Ability to describe and discuss mechanical conditions of automobiles
- Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies
- Ability to work independently and in a team environment
- Desired - Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures
- Desired - Familiarity with products, services, processes, policies and procedures
- Effective member/customer service skills
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Effective skill assimilating information, analyzing facts, and developing logical conclusions
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill interacting tactfully and effectively in difficult situations
- Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Effective research, analytical, and problem-solving skills
- Effective organizational, planning and time management skills
- Effective verbal, interpersonal and written communication skills
- Effective database, word processing, and spreadsheet software skills
- Desired - College level courses with concentration in Accounting, Finance, Business, or related field
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-CB3
#DI-CB4
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
$29k-37k yearly est. 7d ago
Entry Level Collections Specialist
System One 4.6
Ashburn, VA jobs
To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on client's loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.
Responsibilities
- Responsible for coordinating all aspects of the repossession process
- Remain familiar with payment methods available to members (e.g., direct
remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)
- Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process
- Prepare all documents required to initiate the repossession process
- Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies
- Serve as point of contact for internal departments regarding repossessions
- Select repossession agents and negotiate fees for repossession
- Document all member related contact in the Repossession Tracker and in other applicable systems throughout the repossession process
- Process impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment and documents needed to recover the collateral
- Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed
- Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate
- Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate
- Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members
- Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member
- Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral
- Maintain an overall quality assurance audit rating of 90%
- Determine floor price and send required documents to auction, release vehicles for sale in Auto IMS
- Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date
- Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account
- Submit requests to reduce interest rates to "0" on open book loans with a
deficiency balance
- Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and policies and procedures
- Maintain records of repossessions and prepare reports for management
- Track and reconcile expenses with general accounting incurred during the repossession process
- Perform other duties as assigned
Job Qualifications
- Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)
- Experience in the collection of delinquent loans
- Experience using auditing/accounting principles and methods, preferably in a financial institution
- Experience in financial counseling, negotiating, and explaining decisions to members
- Experience in financial transaction/processing related responsibilities
- Experience working with all levels of staff, management, stakeholders, and vendors
- Ability to describe and discuss mechanical conditions of automobiles
- Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies
- Ability to work independently and in a team environment
- Desired - Knowledge of the remarketing industry and familiarity with the
repossession process and related regulations and procedures
- Desired - Familiarity with products, services, processes, policies and
procedures
- Effective member/customer service skills
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Effective skill assimilating information, analyzing facts, and developing logical conclusions
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill interacting tactfully and effectively in difficult situations
- Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Effective research, analytical, and problem-solving skills
- Effective organizational, planning and time management skills
- Effective verbal, interpersonal and written communication skills
- Effective database, word processing, and spreadsheet software skills
- Desired - College level courses with concentration in Accounting, Finance, Business, or related field
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-EL1
#DI-EB1
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.