Join Mercantile Bank as a Full-Time Commercial Documentation Review Specialist I and immerse yourself in an innovative environment that values collaboration and problem-solving. Located in Kentwood, MI, this onsite position (after the training period of at least 90 days, there is an opportunity to work from home 1-2 days per week) offers an opportunity to work closely with a dynamic team dedicated to customer-centric solutions. You'll play a vital role in ensuring excellence in documentation processes while contributing to the overall efficiency of our operations.
Every day presents a new challenge, allowing you to utilize your analytical skills in a fast-paced, energetic setting. You'll have the chance to grow professionally while driving the success of the bank, surrounded by colleagues who are all committed to integrity and accountability. Be part of a culture that encourages forward-thinking and inclusivity, where your contributions directly impact our customer's satisfaction and the bank's success.
You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the next step in your career with Mercantile Bank and bring your expertise to our thriving community.
Who are we? An Introduction
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
What's your day like?
As a Full-Time Commercial Documentation Review Specialist I at Mercantile Bank in Kentwood, MI, you will play a pivotal role in ensuring the integrity of our commercial loan processes. Your primary responsibility will be to conduct thorough quality reviews of loan documentation and supporting due diligence, ensuring compliance with loan approvals and applicable legal and regulatory guidelines. You will perform both post- and pre-closing reviews, verifying that all documents are accurate, complete, and consistent with our established credit policies. In this customer-centric position, you will provide exceptional support to internal departments by resolving inquiries and identifying discrepancies.
Additionally, you will act as a consultant to lenders, guiding them on documentation and recording questions, all while adhering to strict health and safety protocols. Your commitment to excellence will contribute significantly to maintaining the bank's high-performance standards and ensuring customer satisfaction.
Does this sound like you?
To excel as a Full-Time Commercial Documentation Review Specialist I at Mercantile Bank, you will need a solid foundation of skills and experience. Candidates should possess 1-3 years of experience in commercial or residential loan documentation, or relevant experience from a commercial title insurance company or as a paralegal in a banking-focused law firm. A comprehensive understanding of legal and regulatory matters, along with perfection and recording requirements, is essential. Strong analytical skills are crucial, enabling you to assess documentation and identify inconsistencies effectively.
Attention to detail is paramount for ensuring all prepared documents are accurate and compliant with lending policies. Additionally, the ability to calculate loan amortization will support your review processes. Proficiency in various software and tracking systems will facilitate your duties, ensuring that exceptions and deficiencies are promptly addressed while maintaining the bank's commitment to excellence and customer satisfaction.
Knowledge and skills required for the position are:
Knowledge of legal and regulatory matters, perfection/recording requirements.
At least 1-3 years' experience with commercial or residential loan documentation, or experience working at a commercial title insurance company, or paralegal in a law firm specializing in banking.
Above average analytical skills
Ability to calculate loan amortization
High attention to detail
A personal mobile device is required for system sign in and emergency procedures
Our team needs you!
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!
$34k-55k yearly est. 60d+ ago
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Multimedia and Promotions Specialist
Mercantile Bank Corporation 4.0
Mercantile Bank Corporation job in Grand Rapids, MI
Join Mercantile Bank as a Multimedia and Promotions Specialist in Grand Rapids, MI, and immerse yourself in an energetic, high-performance environment where your creativity thrives. This role offers the chance to collaborate with a diverse team, driving innovative marketing strategies that connect with our customer-centric values. You'll have the opportunity to shape compelling multimedia content, allowing your ideas to come to life while showcasing your problem-solving skills. Experience the satisfaction of promoting financial excellence while being part of a forward-thinking culture that values inclusivity and accountability. At Mercantile Bank, we foster a fun atmosphere where your professional growth is nurtured, making every day exciting.
Take this chance to impact our community and elevate our brand presence in the banking industry. Join us and contribute to a dynamic organization that prioritizes innovation and customer engagement.
Core Responsibilities:
* Manage Mercantile Bank's social media by creating content that supports the bank's strategic direction and engages with our customers.
* Participate in visual production planning, on set, as well as in post-production in creating the final product.
* Create graphic design content.
* Manage online customer reviews and provide support and response.
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Multimedia and Promotions Specialist at Mercantile Bank, you will lead the charge in social media management across platforms like Facebook, Instagram, LinkedIn, YouTube, and Vimeo. Your role will encompass content creation, where you will design engaging graphics and write captivating posts tailored to our diverse audience. You'll be strategic in deploying campaigns, measuring their success, and continuously refining our approach based on analytics.
As the voice of Mercantile Bank online, you will engage directly with customers, ensuring their queries and interactions reflect our brand values. Additionally, you will support video and photo production, helping craft visual content that showcases our commitment to excellence. Your expertise will extend to managing our online customer reviews while contributing to the company's fun culture through participation in the Fun Committee and mascot management.
This multifaceted position offers an exciting opportunity to drive brand awareness and community engagement.
What We're Looking For
To thrive as a Multimedia and Promotions Specialist at Mercantile Bank, candidates should possess a versatile skill set tailored for dynamic environments. A minimum of two years in social media management, photo and video production assistance, as well as digital customer service experience, is essential. Proficiency in graphic design and content creation, coupled with a foundational understanding of Hubspot CRM, will enhance your capabilities in this role. Exceptional verbal and written communication skills are crucial, along with strong interpersonal abilities to foster customer relationships and address challenges diplomatically. Adaptability is key, as you will need to navigate the evolving landscape of social media and marketing trends effectively.
The role will have some physical demands, such as moving objects weighing between 25-50 pounds and some travel throughout Mercantile markets to capture content. Ultimately, success in this position requires a blend of creativity, strategic thinking, and a commitment to professional excellence.
Requirements:
* At least 2 years' experience in social media management, photo + video production assistance
* Graphic design experience with editing and content creation skills
* At least a two-year college degree, certification or licensing, or completion of specialized training or job-specific skills acquired through an apprenticeship program
Preferred Qualifications:
* 2 years customer service experience digital experience
* HubSpot CRM experience
$50k-70k yearly est. 28d ago
CVL Dealer Sales - Retail Client Manager
Bank of America Corporation 4.7
Troy, MI job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace , attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development.
Responsibilities:
* Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales
* Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained
* Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed
* Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank
* Captures market intelligence and delivers feedback to leadership team
* Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences
Skills:
* Business Development
* Client Management
* Customer and Client Focus
* Influence
* Prospecting
* Active Listening
* Adaptability
* Negotiation
* Networking
* Relationship Building
* Client Solutions Advisory
* Emotional Intelligence
* Referral Identification
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Required qualifications :
* 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience
* Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships
* The ability to be a strong individual contributor with a team player attitude.
* Ability to drive long distances with possible overnight stays
Desired qualifications:
* The ability to work independently or in a team environment
* Established dealer relationships within the market
* Undergraduate degree
Shift:
1st shift (United States of America)
Hours Per Week:
40
$45k-66k yearly est. 36d ago
Risk Management Coordinator
Isabella Bank 3.9
Pleasantview, MI job
Risk Management Coordinator Reports To: Chief Risk Officer Responsibilities:
Responsible for managing the Bank's Business Continuity Plan which includes maintenance, documentation, training, event tracking, and coordination of committee meetings.
Works with the Compliance Department to process transaction monitoring alerts generated from the Bank's Bank Secrecy Act/Anti-Money Laundering software or other BSA job responsibilities as assigned.
Responsible for maintaining and ensuring timely review of the Bank's Governance documents, including organizational charts, policies, and procedures.
Serves as a reviewer within the IT Services change management approval process.
Provides support for Enterprise Risk Management and Information Security in areas such as risk assessments, document retention, model reviews/validations, monitoring, vendor management, and training.
Prepare meeting minutes for requested committee meetings.
Performs other job duties as assigned.
Qualifications: Education/Experience
High school diploma required
Associate's degree in Business, Finance, Accounting, or related field required.
Bachelor's degree preferred
Minimum of two years of banking experience required; risk management, compliance, or audit experience preferred.
Skills
Strong written and verbal communication skills.
Strong working knowledge of branch operations and procedures.
Basic knowledge of BSA regulations and exposure to and knowledge of various regulatory agencies.
Strong team player with the ability to collaborate with third parties, stakeholders, and internal teams to meet company objectives.
Proficient in Microsoft Office Products and other risk management tools.
Positive and enthusiastic attitude. Seeks new knowledge, learns quickly, and takes action to improve processes.
Strong time management skills with demonstrated ability to management multiple deadlines.
Takes initiative to identify needs and proactively drives tasks to completion.
Strong organization, attention to detail, and problem-solving skills.
Demonstrated analytical and decision-making skills.
Isabella Bank is an AA/EEO employer.
$25k-34k yearly est. 37d ago
Call Center Representative I
Isabella Bank 3.9
Mount Pleasant, MI job
Call Center Representative
This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.
Reports To: Call Center Manager General Purpose:
Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The goal is to educate, assist, and provide quick and efficient service while building strong relationships with customers over the phone, including referring to and recommending products and services to fit the customers' needs.
Responsibilities:
Answer a high volume of incoming calls and digital requests to the bank with enthusiasm, transferring to other departments and employees when necessary.
Research and resolve customer inquiries and disputes in a timely and professional manner.
Able to build relationships and educate customers about the bank's products and services.
Look beyond the initial contact questions to gain in-depth and detailed understanding of each customer's needs and refers bank products and services.
Assist customers with disputes, transfers, deposits, loans, card and online/mobile banking inquiries as well as maintenances to accounts.
Provide technical support to customers to assist with online banking, mobile banking and opening of accounts online.
Perform duties in an efficient, professional and courteous manner.
Perform special projects as needed.
Other duties as assigned
Education/Experience
High school diploma or GED required
Two years of customer service experience required
Minimum of one year of banking experience preferred
Basic knowledge of banking products and services including online and mobile banking
Skills
Exceptional written and verbal communication skills
Demonstrated ability to deliver exceptional customer service experiences
Strong problem-solving skills
Ability to effectively collaborate within and across teams and departments
Ability to effectively shift between tasks and communications
Strong computer skills including knowledge of Microsoft Office
Dependable, self-motivated and strives to fulfill the Isabella Bank vision
Positive and enthusiastic attitude
Isabella Bank is an AA/EEO employer.
$29k-32k yearly est. 12d ago
Commercial Banker
Mercantile Bank 4.0
Mercantile Bank job in Traverse City, MI
Mercantile Bank was built by Commercial Bankers to do Commercial Lending. As we expand through the state of Michigan, we are looking for someone to join us as a Full-Time Commercial Banker in Traverse City, MI. Practice your craft in Commercial Banking in the community that you know and love. This exciting opportunity allows you to leverage your expertise while collaborating with local businesses to help them achieve their goals and foster economic growth. You'll immerse yourself in a fun and flexible work culture that prioritizes customer-centricity and innovation. Your passion for problem-solving will shine as you tackle unique financial challenges, contributing to the success of the businesses you serve. Engaging with local entrepreneurs and crafting tailored financial solutions will not only enhance your professional growth but also nurture a sense of community.
Experience the thrill of making a tangible impact in the business landscape of Traverse City. Join us and be part of a high-performance team dedicated to excellence and integrity in banking.
Core Responsibilities:
Use your industry and banking knowledge to grow the bank's commercial lending portfolio
Be a market leader in your community to drive successful partnerships with centers of influence and community members
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 4 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Commercial Banker at Mercantile Bank in Traverse City, MI, you will play a crucial role in enhancing the bank's profitability through relationship-building with customers and prospects. Your responsibilities will include systematically developing a potential customer list and utilizing your cross-selling skills to promote bank products, including deposits and treasury management solutions. You will assess loan requests for alignment with the bank's credit and profitability standards while diligently monitoring credit and asset quality through consistent reporting and follow-up with borrowers.
Representing the bank at various community functions will allow you to strengthen local ties, while you manage and grow a commercial loan portfolio aimed at maximizing earnings and minimizing delinquency. Your commitment to excellent customer service will be key, as will your ability to prepare loan write-ups, maintain reporting systems, and present client insights to the Board of Directors.
What We're Looking For
To thrive as a Commercial Banker at Mercantile Bank, candidates must possess a robust combination of skills and experience. Candidates should have a proven history of managing a diverse commercial and industrial (C&I) loan portfolio of at least $100 million, along with formal credit training effectively utilized throughout their careers. Strong ties to the local community will enhance your ability to build relationships.
The ideal candidate will exhibit an entrepreneurial spirit, with a desire to innovate and contribute to a high-performing cross-functional team. Independent operation is crucial, along with a professional demeanor, excellent verbal and written communication abilities, and a commitment to maintaining high attendance and appearance standards.
Requirements:
Five or more years' Commercial Lending experience including experience as a Credit Analyst
Bachelor's degree in finance or accounting
Formal Banking Credit Training is a must
$56k-79k yearly est. 33d ago
Treasury Management Advisor III - Corporate Healthcare
Huntington Bancshares Inc. 4.4
Remote or Detroit, MI job
As a Treasury Management Advisor III - Corporate Healthcare, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation.
In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations.
Duties & Responsibilities
* Strategic Business Development: Target and win opportunities with large, complex clients using advanced consultative selling techniques
* Existing Client Management: Leverage your expertise to maintain and expand existing customer relationships, ensuring that our clients receive exceptional service and tailored solutions to meet their financial needs
* Customized Solution Design: Lead the design of complex treasury solutions, coordinating with product specialists to address client needs
* Product Pricing and Structuring: Develop and implement competitive pricing strategies and product structures tailored to meet the specific client needs
* Negotiation & Deal Closing: Handle negotiations on pricing, contracts, and service-level agreements
* Implementation Oversight: Ensure seamless transition from sales to implementation, coordinating with various teams
* Client Portfolio Leadership: Oversee portfolio performance, ensuring revenue growth and high utilization of treasury solutions
* Risk Management & Compliance: Manage risk and ensure compliance with relevant regulations
* Sales Performance Management: Maintain and manage weekly and monthly sales results, ensuring timely and accurate pipeline management and monitoring to achieve sales targets
* Strategic Contribution: Contribute to high-level sales strategy and product development feedback
Basic Qualifications:
* 8+ years' experience working with Healthcare Banking clients with revenues of $500 million and above, including both for-profit and non-profit organizations across a national footprint.
* 8+ years' experience addressing the complex financial needs of healthcare providers-such as hospitals, physician practices, skilled nursing facilities, and senior living communities with a strong understanding of healthcare revenue cycle management and patient payment solutions.
* Bachelor's degree in business or related field
Preferred Qualifications:
* Proven leadership and mentoring capabilities
* Strong understanding of risk management and regulatory awareness
* Certified Treasury Professional (CTP) or equivalent high-level treasury certification
* Master's degree (MBA or similar) in a relevant field
* Recognition for outstanding performance in treasury services sales or corporate banking
* Established network of industry contacts and involvement in industry associations
* Deep knowledge of treasury services/products and industry applications
* Proven high sales performance and client relationship growth
* Excellent communication, negotiation and presentation skills
* Strong analytical and strategic planning abilities
* Proficient in treasury technology and systems
#LI-Hybrid
#LI-BM1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Applications Accepted Through:
01/23/2026
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$93,000 - $189,000.00 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$44k-64k yearly est. Auto-Apply 17d ago
Treasury Management Svcs Specialist 3
Huntington Bancshares Inc. 4.4
Remote or Detroit, MI job
This Treasury Management Services Specialist 3 position in the ACH Department will assist with various functions that occur with day to day ACH processing. ACH processing is an electronic method for transferring credits and debits between financial institutions.
Work hours for this position are Monday-Friday from 10:00am- 6:30pm EST.
Duties & Responsibilities:
* Assist with processing inbound and outbound files meeting all established Federal Reserve deadlines. Meets Service Level Agreements for fraud, release date funding's, resets, risk, rejects, answering customer calls, research, GL entries, and inputs of ACH setup and maintenance in the PEP+ system.
* Fully cross trained and perform all department functions consistently meeting or exceeding established level of service level agreements and department standards for individual productivity and accuracy.
* Knowledge of ACH processing, understand NACHA rules to perform research function.
* Perform Quality Review on completed work.
* Ability to recognize and quickly fill production gaps as needed with minimal supervision.
* Ability to increase personal productivity levels as needed to meet the department processing deadlines.
* Communicates with internal colleagues and external customers via email or phone and written correspondence; exchange information and resolve ACH research issues by researching solutions and identifying the best plan of action. Manage changing priorities with ease and remain poised and professional when facing resistance or challenge.
* Provide excellent customer service.
* Adheres to Bank Policy and Procedures.
* Complies with Regulatory Requirements.
* Follows effective controls and processes to ensure risks are measured, monitored, and controlled.
* Ability to follow processes.
* Performs other duties as assigned.
Basic Qualifications:
* High School diploma
* 3+ years of experience in banking/financial services
Preferred Qualifications:
* Financial Institution related experience preferred.
* High degree of individual initiative and ability to work both independently and as a member of a team on multiple tasks and meet fast paced required deadlines.
* Excellent organization and prioritization skills with the ability to independently refocus based on changing workload.
* Experience working with other departments to quickly resolve outstanding items.
* Detail Oriented.
* Excellent written, verbal, and listening communication skills.
* MS Office Suite products (Excel, Word, Access), PEP+, TMIS, Passport, and Monarch experience preferred.
#LI-Hybrid
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$81k-104k yearly est. Auto-Apply 60d+ ago
Commercial Loan Processing Specialist
Mercantile Bank 4.0
Mercantile Bank job in Comstock Park, MI
Due to its continuing high levels of success, Mercantile Bank of in Grand Rapids, Michigan is looking to add another full-time Commercial Loan Processing Specialist to its growing Commercial Loan Operations Team. Are you ready to take our career to the next level with a stable and respected financial institution? Would you like to work for a supportive organization that listens to suggestions? If so, please read about this amazing opportunity in the field of commercial loans!
Core Responsibilities:
Load closed commercial loans onto our core loan processing system
Use your amazing attention to detail skills to verify accuracy and proper documentation
Build and maintain loan files and work on daily loan operations report items
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Commercial Loan Processing Specialist, you play a key role in the commercial lending process working with our loan accounting system. Among other duties, you are primarily responsible for loading closed commercial loans onto our core loan processing system, verifying provided data for accuracy and quality. Attention to detail is paramount as you complete these loan transactions as well as maintenance requests, ensuring proper documentation is maintained and proper approvals are obtained. You will also spend time building and maintaining loan files along with working daily loan operations report items to ensure that files are complete, accurate, and in compliance.
Since policies and regulations often change, you maintain a thorough working knowledge of regulations and compliance policies, especially as they apply to commercial lending operations. Your friendly demeanor and positive attitude make you a pleasure to work with. You have a great feeling of accomplishment as each loan task is completed successfully!
What We're Looking For
To thrive as a Commercial Loan Processing Specialist at Mercantile Bank, several key skills and qualifications are essential. You should be able to effectively prioritize multiple tasks while being meticulous. Effective communication skills and interpersonal skills are crucial, as you will interact and collaborate with team members. Are you friendly and tactful? Can you remain distraction-free while you work? If so, you might just be perfect for this loan processor position!
Requirements:
High school diploma or equivalent
2+ years of relevant experience
1+ years of banking experience with basic understanding of operational processes
Proficient in Excel and Word
Problem solving skills and ability to prioritize
Working knowledge of documentation guidelines and lending regulations
Good written, oral and interpersonal communication skills
Ability to work overtime when necessary
Preferred Qualifications:
Bachelor's degree in business
This position will be onsite at our location in Alpine, MI. Office hours are Monday-Friday, 8:00am - 5:00pm.
$52k-86k yearly est. 60d+ ago
Treasury Management Branch Solution Spec I
Huntington 4.4
Detroit, MI job
The Treasury Management Branch Solution Spec I is responsible for identifying, researching, analyzing, and resolving complex problems with regard to Treasury Management onboarding and servicing. Independently identifies cross-sale opportunities and assists the Treasury Management Advisors in the execution of additional sales across existing portfolio. Directly works with customers on annual renewals for ACH, wires, high risk remote deposit capture (RDC) , Commercial Card, and Controlled Disbursement accounts. Trains customers on new TM setups. Key contact for service and maintenance for Branch and Business Banking customers.
Duties and Responsibilities:
Responsible for identifying, researching, analyzing, and resolving problems with regard to the servicing of customers, as well as providing general product and service support to the Treasury Management segment.
Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
May perform training or education for customers on specific products.
Acts as internal resource for inquiries.
May recommend process improvement and efficiencies for product and service workflows.
Performs other duties and projects as assigned.
Basic Qualifications:
Bachelor's Degree
3+ years of banking experience with a focus on treasury management/cash management
Preferred Qualifications:
Very strong written and verbal communication skills
Strong knowledge of Microsoft Office applications
Strong technical and problem-solving skills
Excellent interpersonal skills to build and maintain effective relationships
Very strong organization skills and the ability to work on numerous tasks simultaneously
Ability to work with partners within the sales process
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$110k-135k yearly est. Auto-Apply 6d ago
Digital Fraud Specialist
Mercantile Bank 4.0
Mercantile Bank job in Grand Rapids, MI
Join Mercantile Bank as a Full-Time Digital Fraud Specialist in Grand Rapids, Michigan at our Park East location, where your expertise will drive innovation in combating fraud in the banking sector. This role offers the unique opportunity to work onsite in a dynamic environment where collaboration and problem-solving are key. You will play a crucial role in enhancing customer-centric security measures while working alongside a high-performing and energetic team.
At Mercantile Bank, your contributions will directly impact our commitment to excellence and integrity, ensuring our clients feel safe and valued. You will have the chance to leverage cutting-edge technology in a forward-thinking atmosphere, fostering both your professional growth and our mission to maintain trust in digital banking. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Embrace this exciting opportunity to be part of a team that truly values inclusivity and innovation in every project we undertake.
Mercantile Bank: Our Mission
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
Your day to day as a Digital Fraud Specialist
As a Digital Fraud Specialist at Mercantile Bank, you will be at the forefront of combating the escalating threats of digital fraud, including payments fraud, social engineering, phishing, business email compromise, online account takeover, and new account fraud. This pivotal role involves researching, responding to, and recovering from various fraud incidents while supporting both internal teams and our valued customers. You will serve as the primary contact for assessing and investigating suspected fraud cases, logging and tracking transactions to ensure effective resolutions. Utilizing advanced tools, you will monitor user activity to identify fraud patterns and collaborate with business units to enhance security controls. Additionally, you will engage in continuous learning, staying updated on emerging fraud trends and compliance rules, while reporting on fraud volumes and recovery outcomes to bolster our digital banking security.
Your expertise will play a crucial role in safeguarding our customers and maintaining the integrity of Mercantile Bank's operations.
What we're looking for in a Digital Fraud Specialist
To excel as a Digital Fraud Specialist at Mercantile Bank, candidates should possess a blend of technical expertise and strong interpersonal skills. A background of 1-3 years in customer support or a related digital services role is essential. Familiarity with digital banking platforms, content management systems, and customer relationship management systems is crucial, along with proficiency in customer support software. Excellent communication skills, both written and verbal, enable you to convey technical concepts to non-technical stakeholders effectively.
The ability to remain calm under pressure while exercising exceptional problem-solving skills is vital. Strong organizational abilities and attention to detail are necessary for managing multiple tasks efficiently. A bachelor's degree or formal certifications in relevant fields is required, with preference given to candidates with hands-on experience in digital payment systems and an understanding of cybercrime trends. Critical thinking and adaptability are also key to navigating the evolving landscape of digital fraud prevention and recovery.
Knowledge and skills required for the position are:
Experience: 1 - 3 years
Job-related experience in the following areas is required for this position:
Proven experience in customer support or a similar role, preferably in a digital services environment.
Strong technical aptitude and familiarity with digital services, such as digital banking platform administration, content management systems, customer relationship management systems, or e-commerce platforms.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
Exceptional problem-solving skills and the ability to remain calm and composed under pressure.
Strong organizational skills and attention to detail to effectively manage multiple tasks and prioritize responsibilities.
Proficiency in using customer support software and tools.
Ability to work collaboratively in a team environment while also being self-motivated and able to work independently.
Education:
(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Equivalent job-related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.
Preferred Experience, Education and/or Skills:
o Hands-on experience with digital payment systems (ACH, wire transfers, card networks, Q2 systems)
o Exposure to cybercrime trends such as phishing, account takeover, synthetic identity fraud
o Strong analytical and problem-solving abilities
o Excellent attention to detail
o Ability to communicate complex findings clearly to non-technical stakeholders
o Critical thinking and adaptability in fast-changing fraud landscapes
Get started with our team!
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
$27k-32k yearly est. 10d ago
Wealth Management Banking Specialist - Farmington Hill, MI
Bank of America 4.7
Farmington Hills, MI job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for partnering with Merrill Financial Advisors (FAs) to deliver banking and borrowing solutions to their clients. Key responsibilities include creating relationships with FAs to deepen Merrill client relationships by connecting them to consumer banking solutions and providing ongoing servicing of those solutions. Job expectations include providing comprehensive banking solutions to clients, serving as a digital product expert, as well as identifying and encouraging FA client referrals to other Bank of America specialists.
This job is responsible for proactively partnering with Merrill Financial Advisors (FAs) to identify client's that can benefit from enterprise banking and borrowing solutions. Key responsibilities include creating relationships with FAs to deepen Merrill client relationships by connecting them to consumer banking solutions and providing ongoing engagement to assist clients in fully utilizing those solutions. Serve as a trusted business development partner to Merrill Financial Advisors in deepening banking relationships and growing deposits and uncovering additional opportunities to consolidate client wealth at Merrill. Job expectations include exhibiting strong sales acumen with a proactive and consistent approach to engage Advisors and identify tangible reasons why clients can benefit from enterprise banking solutions. Identifying client deepening opportunities, providing comprehensive banking solutions to clients, serving as a digital product expert, and working with the Advisor to identify client referrals to other Merrill and Bank of America specialists. Ability to provide tenacious and professional follow-up with Advisors and Clients to ensure value is delivered and clients gain full value from the services delivered.
Responsibilities:
Emphasizes broader banking implications and benefits to Financial Advisors (FAs) and their teams to promote incorporation of banking into day-to-day FA practices and operations
Partners with Financial Advisor teams to educate clients on banking products and help navigate complex client situations
Delivers a high-quality client experience that is consistent with the expectations of a Wealth Management client by providing comprehensive financial solutions to clients, including managing expenses, building wealth, and managing debt
Ensures exceptional client service quality delivery by supporting the operational execution of tasks and conducting follow-up routines to meet client needs
Understands and accesses the full breadth of resources across the bank to create opportunities that meet a client's diverse financial needs
Required Qualifications:
Demonstrates proven results exceeding goals in a client-centric, results-driven environment
Possesses strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building relationships and demonstrates a commitment to providing personalized service
Has demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Exhibits proven client service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction
Can build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Demonstrates initiative, a commitment to continuous learning and the ability to adapt to changing demands and requirements to grow one's career
Applies strong critical thinking and problem-solving skills to meet clients' needs
Displays strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Exhibits strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Can learn and understand technology to assist clients with the latest in Digital and Digital banking
Desired Qualifications:
Experience in the financial services industry working with high-end clients providing advice on products and solutions for any stage of their lives
Knowledge of banking (lending/savings/transactional) and investing products and services along the latest online and digital capabilities
Prior sales experience in a salary plus incentive environment with individual goals, where goals were routinely met or exceeded
Prior experience providing excellent service to high-end clients and excelling in that environment
Skills:
Account Management
Client Solutions Advisory
Customer and Client Focus
Influence
Relationship Building
Advisory
Client Experience Branding
Executive Presence
Networking
Sales Performance Management
Attention to Detail
Pipeline Management
Presentation Skills
Prioritization
Referral Identification
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
$29k-39k yearly est. Auto-Apply 15d ago
Mortgage Loan Operations Specialist I
Mercantile Bank 4.0
Mercantile Bank job in Alma, MI
Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers. Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity.
Core Responsibilities:
Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel.
Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers.
Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication.
Why Mercantile?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will play a crucial role in ensuring the seamless onboarding of consumer loans into our core banking system. This position involves processing loan account maintenance and addressing non-posted transactions with precision and diligence. You'll analyze and review reports for any anomalies while employing your research skills to resolve adjustments efficiently.
Your day-to-day activities will include working with both mortgage software systems and Microsoft Excel to book retail loans through integration and manual data input. Additionally, you will maintain accurate loan records, verify maintenance tasks, and reconcile the department's general ledgers. With frequent phone interactions, you will assist internal and external customers, answering loan-related inquiries and facilitating effective communication in a high-energy environment.
This multifaceted role is ideal for someone who thrives on collaboration, problem-solving, and a commitment to excellence.
What We're Looking For
To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports. Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards.
Requirements:
1-3 years job related experience in the following areas: banking operations or a similar role
Accounting background
Proficient knowledge of computer programs such as Microsoft Office.
Lending regulations and mortgage loan documentation
$36k-61k yearly est. 48d ago
Private Bank Wealth Advisor II
Huntington 4.4
Grand Rapids, MI job
The Private Bank Wealth Advisor II is the primary client relationship manager in the Huntington Private Bank responsible for developing, delivering, and managing a high-net-worth client's Wealth Plan.
Duties and Responsibilities:
Builds relationships with existing and new clients and coordinates the involvement of other specialists to fulfill the client's Wealth Plan with a strong focus on capturing assets under management, loans, and deposits.
Self-acquires new business by being active and well connected in the community and with external centers of influence.
Responsible for providing legendary client service to retain client relationships.
Builds strong relationships across all Huntington business segments to deepen client relationships.
Works with relationships of moderate to high complexity.
Knowledgeable on key compliance and regulatory requirements.
Performs other duties as assigned.
Basic Qualifications:
Bachelor's Degree
State Life and Health Licenses required to be obtained within 90 days of hire
At least 3 years of wealth management/financial advisory/sales/relationship management experience in banking, investment management, or insurance products and services for high or ultra-high net worth clients.
NOTE: This position may be considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. If applicable, registration and additional qualifications required.
Preferred Qualifications:
Securities and life insurance licenses preferred but not required.
Demonstrated success working with high-net-worth clients.
Proven ability to build strong relationships with clients.
Excellent written and verbal communication skills.
Ability to multi-task.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$79k-102k yearly est. Auto-Apply 13d ago
Teller - Full-Time
Mercantile Bank 4.0
Mercantile Bank job in Merrill, MI
Join Mercantile Bank as a Full-Time Teller and immerse yourself in a dynamic, customer-focused environment where innovation thrives. Here, you'll play a crucial role in shaping clients' banking experiences while working onsite among a team that values collaboration and integrity. Your problem-solving skills will be put to the test as you tackle challenges and implement solutions that enhance customer satisfaction. Experience the excitement of contributing to a high-performance culture that prioritizes excellence and inclusivity.
This position not only offers you the chance to hone your financial acumen but also allows you to be part of a forward-thinking organization that supports your professional growth. If you're ready to make a meaningful impact in the banking industry, this is the opportunity for you. Embrace the chance to work in an energetic atmosphere that values your contributions.
Core Responsibilities:
Operate a cash drawer and provide excellent customer service on a variety of transactions
Identify cross-sell opportunities and refer to the appropriate team member(s)
Work in a team atmosphere and communicate professionally with customers as well as peers
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Full-Time Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while efficiently processing transactions, ensuring compliance with bank policies and federal regulations. You will manage a cash drawer, conduct deposits, withdrawals, loan payments, and check cashing, all while maintaining a keen eye for detail to prevent fraud. Working collaboratively in a team-oriented environment, you will communicate professionally with both customers and colleagues, fostering positive relationships and enhancing the overall customer experience. Actively seeking cross-sell opportunities, you'll utilize Mercantile Bank's Customer Relationship Management System (360 View) to connect clients with appropriate team members for advanced service needs.
Your role will also involve promoting self-service options, assisting with appointment scheduling for higher service needs, and maintaining up-to-date knowledge of our products and services. With a commitment to excellence, you will play an integral role in meeting sales goals and supporting the branch's transactional services.
What We're Looking For
To excel as a Full-Time Teller at Mercantile Bank, candidates should possess a range of essential skills and qualities. Effective communication is paramount, as you will engage with customers and collaborate with coworkers daily. Your ability to handle cash with precision and perform accurate data entry is critical for maintaining trust and efficiency in transactions.
Prioritizing tasks and multitasking under pressure are vital in a fast-paced banking environment. Strong interpersonal skills will enable you to build rapport with customers, ensuring they feel valued and understood. Demonstrating patience, courtesy, and friendliness will enhance the customer experience, while sales and customer service skills will be key in identifying and acting on cross-sell opportunities.
Additionally, organization and attention to detail are crucial for balancing cash drawers and processing transactions accurately. A proactive approach toward learning and implementing training will empower you to adapt and thrive within the role while delivering exceptional service consistently.
Requirements:
Ability to prioritize and multitask job expectations
Cash handling with accuracy with the ability to effectively count cash back to customers
Ability to type and enter data with accuracy via computer systems
Takes initiative to learn and implement training provided
Problem solving
Interpersonal and customer service skills
Organization and attention to detail
Function well in a fast-paced and at times stressful environment
Clear and efficient communication (Verbal and Written)
Preferred Qualifications:
Needs based sales experience
Schedule:
Monday - Friday 8:30am-5:00pm
$30k-33k yearly est. 34d ago
Credit Analyst
Mercantile Bank Corporation 4.0
Mercantile Bank Corporation job in Kalamazoo, MI
Start your career in banking with us! Mercantile Bank is looking to hire a full-time Credit Analyst to support our Commercial Lending team in our Kalamazoo, MI market. Receive the best Commercial Training in the state and be part of a team that is on track to become future leaders in banking.
Core ...
$49k-76k yearly est. 12d ago
Branch Banker
Mercantile Bank 4.0
Mercantile Bank job in Shepherd, MI
Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Shepherd, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.
Core Responsibilities:
Creating a high-quality, positive, and customized customer experience
Assisting customers with their daily banking needs
Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
Depending on your qualifications, you may be considered for either a Customer Service Representative or Personal Banker role. While the responsibilities and requirements vary slightly between the two, this posting will refer to the position more broadly as 'Branch Banker.'
As a Branch Banker you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day.
Depending on the level you are in, your responsibilities can also range from efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments to opening bank accounts for individuals and businesses to being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs.
You'll benefit from extensive training, both in the classroom and on the job, to ensure you're confident in our products and services. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You may wear multiple hats and be prepared to fill in where needed.
You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.
What We Are looking For:
To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with or the ability to learn banking software and tools is crucial as you will efficiently process routine financial transactions like deposits and withdrawals, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions.
As a customer-focused professional, you must excel in communication, both in-person, over the phone, and over email to assist customers with inquiries and transactions. Attention to detail is essential for accurately handling account information and ensuring that operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, enabling you to promote Mercantile Bank effectively.
Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers.
Requirements:
1-3 years of relevant experience (Customer Service Representative)
3-5 years of relevant experience (Personal Banker)
Effective and efficient communication (written and verbal)
Cash handling/data entry with accuracy
Ability to prioritize and multitask job expectations
Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered.
Adaptable to an Internally and Externally Changing Environment
Interpersonal Skills
Preferred:
Banking Experience
Banker: Work Schedule
On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.
$33k-38k yearly est. 12d ago
Enterprise Project Coordinator
Mercantile Bank 4.0
Mercantile Bank job in Wyoming, MI
Join Mercantile Bank as a Full-Time Enterprise Project Coordinator in Wyoming, MI, and start a career in project management with a growing team. This role offers an exhilarating opportunity to work in a dynamic environment where problem-solving and customer-centricity are at the forefront. Collaborate with innovative teams that emphasize excellence and accountability while being a vital part of our forward-thinking culture. Your proactive nature will thrive as you contribute to impactful projects that drive our mission.
Engage in a fun, flexible atmosphere that nurtures personal growth and celebrates inclusivity. Don't miss the chance to be part of an energetic team dedicated to making a difference in the banking industry.
Core Responsibilities:
Support a team of four Project Managers by coordinating enterprise-wide projects.
Be a scheduling champion while arranging meetings and procuring resources and equipment.
Prepare and maintain project documentation and utilize Asana for project tracking
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As an Enterprise Project Coordinator at Mercantile Bank, you will play a crucial role in supporting project managers and team members by efficiently handling administrative and coordination tasks to ensure timely project execution. This position is perfect for individuals eager to develop their project management skills and gain invaluable exposure to enterprise-level projects. You will assist in scheduling and organizing project meetings, procuring resources, and maintaining equipment availability. Your responsibilities will also include preparing essential project documentation, such as issue logs, budget variances, and progress reports, while facilitating effective communication with stakeholders and addressing any escalated issues.
As you support project managers in updating project plans, you will gain firsthand experience in complying with all bank policies and procedures. This dynamic role may also include additional functions as required, providing a comprehensive foundation for a successful career in project management.
What We're Looking For
To excel as an Enterprise Project Coordinator at Mercantile Bank, candidates should possess a blend of skills and experiences that foster effective project execution. A bachelor's degree combined with 1-3 years of experience in an administrative or coordination role is essential, with a preference for backgrounds in banking, particularly with Mercantile Bank. Strong organizational and time management skills are critical, along with proficiency in Microsoft Office tools such as Outlook, Teams, SharePoint, Excel, and PowerPoint.
Successful candidates will demonstrate adaptability in a changing environment, coupled with analytical and problem-solving capabilities. Excellent communication and interpersonal skills are vital for facilitating stakeholder interaction and enhancing customer service. The ability to manage time effectively and meet deadlines within a fast-paced, sometimes stressful atmosphere is a must, ensuring that all project milestones are achieved without compromise.
Requirements:
1-3 years' experience in an administrative or coordination role
Bachelor's degree
Preferred experience in banking preferably with Mercantile bank
$45k-63k yearly est. 53d ago
Registered Private Wealth Client Associate
Bank of America 4.7
Bloomfield Hills, MI job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
Responsibilities:
Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
Skills:
Account Management
Client Management
Customer and Client Focus
Issue Management
Oral Communications
Business Development
Client Solutions Advisory
Pipeline Management
Prioritization
Administrative Services
Emotional Intelligence
Referral Identification
Written Communications
Required Qualifications:
Series 7, 63/65 or 66
Displays advanced industry knowledge and understanding of investment products
Desired Qualifications:
Energetic individual that is self-motivated, coachable and flexible in thought
Enjoys a fast-paced environment with changing and evolving responsibilities
Detail oriented
Invested in personal development
Consistently pursues client experience excellence
Works quickly to fulfill client needs, delivering complex solutions
Frequent communication and an abundance of discretion with sensitive information
Microsoft Word, Excel and PowerPoint experience with Salesforce a plus
Professional verbal and written communication
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
37.5
$37k-47k yearly est. Auto-Apply 60d+ ago
Multimedia and Promotions Specialist
Mercantile Bank 4.0
Mercantile Bank job in Grand Rapids, MI
Join Mercantile Bank as a Multimedia and Promotions Specialist in Grand Rapids, MI, and immerse yourself in an energetic, high-performance environment where your creativity thrives. This role offers the chance to collaborate with a diverse team, driving innovative marketing strategies that connect with our customer-centric values. You'll have the opportunity to shape compelling multimedia content, allowing your ideas to come to life while showcasing your problem-solving skills. Experience the satisfaction of promoting financial excellence while being part of a forward-thinking culture that values inclusivity and accountability. At Mercantile Bank, we foster a fun atmosphere where your professional growth is nurtured, making every day exciting.
Take this chance to impact our community and elevate our brand presence in the banking industry. Join us and contribute to a dynamic organization that prioritizes innovation and customer engagement.
Core Responsibilities:
Manage Mercantile Bank's social media by creating content that supports the bank's strategic direction and engages with our customers.
Participate in visual production planning, on set, as well as in post-production in creating the final product.
Create graphic design content.
Manage online customer reviews and provide support and response.
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Multimedia and Promotions Specialist at Mercantile Bank, you will lead the charge in social media management across platforms like Facebook, Instagram, LinkedIn, YouTube, and Vimeo. Your role will encompass content creation, where you will design engaging graphics and write captivating posts tailored to our diverse audience. You'll be strategic in deploying campaigns, measuring their success, and continuously refining our approach based on analytics.
As the voice of Mercantile Bank online, you will engage directly with customers, ensuring their queries and interactions reflect our brand values. Additionally, you will support video and photo production, helping craft visual content that showcases our commitment to excellence. Your expertise will extend to managing our online customer reviews while contributing to the company's fun culture through participation in the Fun Committee and mascot management.
This multifaceted position offers an exciting opportunity to drive brand awareness and community engagement.
What We're Looking For
To thrive as a Multimedia and Promotions Specialist at Mercantile Bank, candidates should possess a versatile skill set tailored for dynamic environments. A minimum of two years in social media management, photo and video production assistance, as well as digital customer service experience, is essential. Proficiency in graphic design and content creation, coupled with a foundational understanding of Hubspot CRM, will enhance your capabilities in this role. Exceptional verbal and written communication skills are crucial, along with strong interpersonal abilities to foster customer relationships and address challenges diplomatically. Adaptability is key, as you will need to navigate the evolving landscape of social media and marketing trends effectively.
The role will have some physical demands, such as moving objects weighing between 25-50 pounds and some travel throughout Mercantile markets to capture content. Ultimately, success in this position requires a blend of creativity, strategic thinking, and a commitment to professional excellence.
Requirements:
At least 2 years' experience in social media management, photo + video production assistance
Graphic design experience with editing and content creation skills
At least a two-year college degree, certification or licensing, or completion of specialized training or job-specific skills acquired through an apprenticeship program
Preferred Qualifications:
2 years customer service experience digital experience
HubSpot CRM experience
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Mercantile Bank of Michigan may also be known as or be related to MERCANTILE BANK CORP, Mercantile Bank, Mercantile Bank Corporation, Mercantile Bank Holdings Ltd. and Mercantile Bank of Michigan.