HCM (Human Capital Management) Benefits Implementation Specialist

Mercantile Bank Corporation
Wyoming, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
HCM Benefits Implementation Specialist

Summary

Benefits Implementation Specialist is responsible for set up and support of the service bureau Human Capital Management (HCM) benefit polices along with supporting service bureau benefits alliance partnerships, including third party integrations and carrier connections. This position involves working with prospects and existing clients to understand their, benefit plans, and affordable care act (ACA) compliance requirements. This position will be responsible for project management of all Benefits and ACA implementations for multiple clients through analysis, configuration, development, integration, quality assurance testing, troubleshooting and maintenance.

Job Duties

* Developing and maintaining expert knowledge of functions and configuration of the HCM solution and maintain knowledge of FLSA, FMLA, COBRA, HIPAA, ERISA, ACA, EEO, and other benefits-related regulations.
* Utilizing project plans and schedules to configure benefit policies and configuration timely.
* Configuring Affordable Care Act data to comply with ACA compliance due dates.
* Maintaining benefit partnerships with strategic alliances which could include FSA, HRA, HSA, COBRA, Workers Compensation, the Affordable Care Act, and retirement plans.
* Supporting the client administrator(s) related to benefits, ACA functions, Navigator Integration and Carrier Connectivity Integration of the HCM system.
* Serving as a technical point-of-contact for assigned functional areas and serving as the subject matter expert.
* Ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
* Understanding of Benefits processes and data, including eligibility and enrollment rules, and benefit procedures in order to ensure correct implementation.
* Configuring software based on detailed analysis of the client's plan documents, handbook and other benefit policies and performing quality assurance of system configuration.
* Performing review of employee records, deductions, and calculations against enrollment data to ensure accuracy of participation and withholding.
* Researching emerging products, application development, standards, best practices, and changes to service bureau products, emerging markets, and new solutions.
* Participating in departmental projects as needed.
* Checking voicemail and e-mail at least 3 times per day, and responding in a timely manner.
* Strong systems knowledge, leverages technology to improve efficiencies, experience defining technical requirements and working with systems resources.
* In-depth organizational skills, follow through, and high attention to detail.
* Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances with a solid sense of accountability and sound personal judgment.
* Customer service oriented with a demonstrated desire to exceed expectations including the ability to serve multiple projects and clients to deliver an excellent client experience.
* Ability to confidently discuss subject matter.
* Possess interpersonal and analytical skills.
* Comfortable working with large amounts of data.

Qualifications

* 3-5 years business experience, with at least 3 years of experience in HRIS system administration, HR Generalist/Specialist experience
* Bachelor's Degree
* Experience in Benefits Administration
* Working knowledge of HR processes, systems and procedures

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

IT Technician II - Helpdesk Support

Mercantile Bank Corporation
Wyoming, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset!

If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Performs a variety of duties to ensure the efficient maintenance of bank-wide computer systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Serves as contact for internal Bank IT Help Desk Support

Originates and resolves help desk incidents and change orders in a timely manner

Assists with training and support of IT Tech I positions

Provides support for the deployment and maintenance of the Bank's PC's, printers, and network, including on-site visits to all Mercantile branch locations when required.

Manage bank software, hardware and vendors where needed

Assists with new employee setups, adds, changes, and/or moves

Provides support and deployment for the Bank's general phone system

Assists in the installation of various Bank software and hardware

Leads technology projects such as asset and license tracking, organization of IT facilities, documentation, server software upgrades and support

Other duties and projects as requested.

SUPERVISORY RESPONSIBILITIES

None, however ability to work in a team environment is essential.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Valid driver's license is required.

EDUCATION and/or EXPERIENCE

IT Certifications preferred but not required; previous IT experience or three to five years related experience and/or training; or equivalent combination of education and experience. Candidate should have knowledge of all Windows PC operating system(s), Windows Active Directory environment, as well as imaging technologies. The candidate should also have a general knowledge of cable management and general phone administration.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry with relation to computer systems and/or purchasing of equipment.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT

Ability to work in an office environment which may include many hours of computer and phone usage. The ability to lift, move, and transport office equipment between bank locations including personal computers, monitors, printers, faxes, etc. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

IT Technician I - Helpdesk Support

Mercantile Bank Corporation
Wyoming, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset!

If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Performs a variety of duties to ensure the efficient maintenance of bank-wide computer systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Serves as primary contact for Internal Bank IT Help Desk Support

Originates and resolves help desk incidents and change orders in a timely manner

Provides support for the deployment and maintenance of the Bank's PC's and printers, including on-site visits to all Mercantile branch locations when required.

Assists with new employee setups, adds, changes, and/or moves

Provides support and deployment for the Bank's general phone system and Audio-Video equipment

Assists in the installation of various Bank software and hardware

Assists in projects such as asset and license tracking

Other duties and projects as requested.

SUPERVISORY RESPONSIBILITIES

None, however ability to work in a team environment is essential.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Valid driver's license is required.

EDUCATION and/or EXPERIENCE

IT Certifications preferred but not required; previous IT experience or one to three years related experience and/or training; or equivalent combination of education and experience. Candidate should have knowledge of all Windows PC operating system(s), Windows Active Directory environment, as well as imaging technologies. The candidate should also have a general knowledge of cable management and general phone administration.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry with relation to computer systems and/or purchasing of equipment.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT

Ability to work in an office environment which may include many hours of computer and phone usage. The ability to lift, move, and transport office equipment between bank locations including personal computers, monitors, printers, faxes, etc. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

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Loss Prevention BSA Team Lead

Mercantile Bank Corporation
Comstock Park, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.

Ensures the efficient and effective investigation and review of Higher Risk Accounts and suspicious activities as they occur throughout the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for review of Higher Risk Accounts and suspicious activity investigations as assigned by the Loss Prevention/Operations Risk Manager:

* Responsible for the investigation/review of suspected Higher Risk Accounts and continued Enhanced Due Diligence (EDD) on accounts deemed to be higher risk for money laundering, terrorist funding and other crimes. The review of this activity includes any transaction activity as well as documents and information provided by the customer. Transaction reviews include but aren't limited to activity that occurs through the use of ATM's/VBM's, online banking, branch activity, and debit/credit account activity across all account types held by the customer.
* Reviews and recommends improved operating policies and procedures and ensures their proper implementation and maintenance.
* Acts as a liaison with local, county, state, and federal law enforcement personnel on matters pertaining to the Bank's integrity.
* Works with bank legal counsel and appropriate law enforcement officials to prosecute cases or commence civil litigation which will help aid in the recovery of losses and mitigation of any regulatory or reputational risks.
* Files Suspicious Activity Reports (SAR's) and local police reports as applicable.
* Prepares reports for and presents those reports to the Loss Prevention Manager/Operations Risk Manager.
* Works with functional bank department heads and others to ensure implementation of Loss Prevention policies, procedures and techniques.
* Makes sure various suspicious activities that are reported to Loss Prevention via email, phone calls, 360 incidents, mail, etc. are responded to and resolved.
* Responsible for reviews of internal systems reports and other information daily to examine trends, identify potential problems, and ensure the quick resolution of adverse situations of potential money laundering or loss.
* Makes sure the various Higher Risk reviews and AML Manager alerts are completed in a timely manner. .
* Handles Higher Risk Account Alerts, HRQ forms as they come into the department from various areas of the bank. .
* Responsible for the oversight of the Bank's POATM Management Program.
* Manage and oversee the periodic review of Higher Risk Accounts and EDD reviews of accounts deemed to have an ongoing level of higher risk.
* Responsible for the daily Online Accounts/Qualifile exception review reports.
* Responsible for the OFAC exception review report/program.
* Serve as Loss Prevention BSA AML Team Lead, and supervise the LP Specialists assigned to the BSA/ AML and CTR functions in the department.

QUALIFICATIONS

* Five to seven years of banking in BSA Compliance/loss prevention.
* Supervisory experience.
* Bachelors of Science or Arts degree or equivalent in Accounting, Business Administration is preferred.
* Organizational skills.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

Commercial Loan Support Specialist I - Grand Rapids

Mercantile Bank Corporation
Grand Rapids, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Commercial Loan Support Specialist I

SUMMARY

As a Commercial Loan Support Specialist, you will help Commercial Lenders and Commercial Administrative Assistants in a number of different ways. You will take ownership of various administrative tasks that are required to be done on a regular basis. The work that you do will contribute to the customer experience. You will interact with customers and many Mercantile employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include the following. Other duties may be assigned.)

* Compile and distribute important reports to management on a daily/weekly/monthly basis.
* Work Paid Note Statements on a weekly basis to maintain collateral and stay compliant with discharge deadlines.
* Monitor internet advances and proactively communicate compliance with borrowing formulas to Lenders daily.
* Process all commercial loan advances, payments, transfers and credit card payments as requested by phone, e-mail, fax or Lender request.
* Learn 360 View system be able to open, close, reassign incidents
* Order UCC lien searches, Certificates of Good Standing, search VIN's to verify lien holder in Michigan.
* Work with Lenders and AA to resolve loan documentation exceptions.
* Call Insurance companies to obtain current evidence of insurance documentation on active collateral.
* Work with Lenders and AA to coordinate discharge of loan collateral and prepare/review collateral release packages.
* Book new and renewed commercial loans according to department standards.
* Deliver and retrieve workflow (loans, files, documents etc.) to/from File Room.
* Be familiar with iLien; the UCC recording and tracking system.
* Scan or import all commercial loan documents.
* Index loan documents from the AA work queue in Phoenix to the corresponding customer file.
* Record all mortgage documents both online (e-Prepare) and through the US mail to the various counties.
* Track all documents mailed out for recording on the Mortgage & UCC Recording Log in Excel.
* Process a TMS transaction for all online recording fees on the next business day following the online recording.

MISCELLANEOUS

* Process dual control verification steps for overdraft decisions.
* Prepare/submit invoices to accounting and be able to locate statements/notices, transactions, documents/images and reports in the Director application.
* Make copies of correspondence or other printed materials.
* Cashier's check preparation.
* Transfer documentation with the Collateral Vault and Loan Operations/Adjustments departments daily.
* Answer incoming departmental calls and screen calls for proper handling.
* Compose and type correspondence, consisting of letters, memos, etc.
* Sort and distribute both the US and inner office mail daily.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* High school diploma or general education degree (GED).
* 1-3 years related experience and/or training; or equivalent combination of education and experience.
* Basic knowledge of typing and computer programs such as Microsoft Office Works.
* Excellent customer service/phone skills.
* Strong attention to detail.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

Float Customer Service Representative - Grand Rapids, Branches

Mercantile Bank Corporation
Grand Rapids, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset!

If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Customer Service Representative

SUMMARY

Requires a high level of customer interaction in providing exceptional sales and service. Responsible for following established policies and procedures to resolve customer requests. Identifies cross-sell opportunities and make appropriate referrals. Provides assistance to management for operational and compliance tasks in the day to day operations of the branch.

This position will be required to work at various branches in the outlined region of Grand Rapids, MI.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

* Provides excellent customer service; greets customers and inquires as to their financial needs.
* Opens new accounts and cross sells products and services, performing routine account maintenance when necessary.
* Must possess a strong knowledge of products and services offered.
* Identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
* Meets or exceeds branch sales goals by making qualified referrals.
* Logs customer interactions, referrals and sales into the Mercantile Customer Relationship System (360 View) with good follow-up.
* Performs and completes in an efficient and courteous manner the teller servicing of transactions; deposits, withdrawals, payments on loans and check cashing within the established policies and procedures. Backs-up the teller line as necessary.
* Provides approvals for teller transactions if applicable. Assists management by reinforcing risk management procedures and policies with tellers and acts as a resource to team members in making decisions.
* Works as a team player to assist co-workers and managers in completing daily branch tasks and responsibilities.
* Monitors appropriate reports and contacts customers as necessary.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* High School diploma or equivalent.
* Two to four years of banking and customer service/retail sales experience and/or training; or equivalent combination of education and experience.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
* Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

Loan Review Specialist

Mercantile Bank Corporation
Grand Rapids, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Loan Review Specialist

SUMMARY

Performs a variety of duties related to monitoring and maintaining bank loan quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

* Reviews, spreads and analyzes customer financial information.
* Performs a rating analysis for commercial loans.
* Analyzes loans in the Bank's portfolio and renders judgments of the borrower's credit worthiness and the loan's collectability.
* Prepares loan review write-ups on the risk of default, risk of loss, quality of loan documentation, and condition of credit file.
* Detects potential problem loans at early stages.
* Detects adverse trends in credit quality, underwriting standards, and loan monitoring.
* Measures the appropriateness of and adherence to credit policies and procedures.
* Evaluates objectively loan officer performance.
* Interacts with loan officers and other loan personnel regarding lending issues.
* Assists with the training and mentoring of less experienced credit personnel.
* Maintains strong expertise in loan documentation and loan structuring.
* Develops and maintains knowledge and expertise in the area of regulatory compliance especially in relation to the lending function.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

* Bachelor's degree from a four-year college or university with a major in Accounting or Finance preferred; or three to eight years related banking experience; or a combination of education and experience.
* 1-2 years of prior commercial credit experience desired.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry as well as various concepts of corporate finance. Ability to calculate loan amortizations.
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
* Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

Personal Banker - Leonard NW Branch

Mercantile Bank Corporation
Grand Rapids, MI
Mercantile Bank of Michigan is seeking an outgoing, professional sales and service-oriented Personal Banker to join our team at our 310 Leonard St NW, Grand Rapids, MI Branch. Do you want to make a difference in customer's lives? Are you motivated by goals and maybe even a little competitive? Do you seek opportunities to learn and develop? Are you ready to take your banking career to the next level with a stable and respected financial institution? If so, please read on.

This Personal Banker position earns a competitive salary based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more! If this sounds like the right opportunity for you, apply today!
THE MERCANTILE BANK OF MICHIGAN STORY

Founded in 1997 with the firm belief that our customers, employees, and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products. As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers.

We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and reach their full potential. We get that attractive compensation and benefit plans are important. We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of "West Michigan's 101 best and brightest companies to work for."

A DAY IN THE LIFE OF A PERSONAL BANKER.

As a Personal Banker, you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. Each customer is unique and your job will be to ask questions and listen to be able to provide banking (and possibly lending) solutions that meet their unique needs.

You will receive a lot of training so you will know the products, services and how things work at Merc. This will help you to be the "go to" banker for your customer. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers.

You will work at a beautifully renovated branch office with a great team. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You will wear multiple hats and be prepared to fill in where needed.

You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.

You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!

QUALIFICATIONS FOR A PERSONAL BANKER

* Bachelor's degree OR 2 years of related experience OR an equivalent combination of education and experience
* Proven experience with needs-based selling and providing exceptional customer service
* Excellent problem solver
* Experience working in Retail Banking is preferred
* Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS)

Are you friendly, personable, and great at networking? Do you have integrity? Are you organized, able to prioritize? If so, you might just be perfect for this position!

WORK SCHEDULE

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training.

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our mobile-friendly application. We look forward to meeting you!

Mortgage Sales Support Manager

Mercantile Bank Corporation
Grand Rapids, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Mortgage Sales Support Manager

Summary

In this highly dynamic role, you'll be instrumental in managing the resources and systems that support an almost $1 Billion mortgage team. You'll spend your day supporting the Mortgage Sales Team through managing and implementing strategic sales initiatives. You'll host training events, administer and update guides and manuals, as well as manage sales technology platforms such as eCRM and mobile apps. Most of your time will be spent managing projects that impact the mortgage sales team. In additional, you will support the Mortgage Sales Director with additional tasks needed to facilitate a high performing sales team.

Job Duties

* Manage our internal Internet site which houses all mortgage sales training materials, resources, and manuals
* Manage the maintenance and set up of our Client Relationship Manager (CRM) system for sales activities
* Coordinate with Marketing on new sales initiatives
* Takes the lead on strategic initiatives and projects within the sales department, using project management skills
* On-board new hires; Provide training and set up
* Manage sales daily, weekly, and monthly sales reports
* Create content for sales activities and training
* Oversee monthly sales meeting content and materials
* Work with our internal Business Analytics department to generate reports

Qualifications

* 5-8 years business experience, with a minimum of 3 years Mortgage or Banking experience
* Bachelor's Degree
* Expert in Microsoft Office suite of products (Excel and PowerPoint)
* Training experience
* Experience leading projects

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

HCM (Human Capital Management) HR Implementation Specialist

Mercantile Bank Corporation
Wyoming, MI
At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
HCM Human Resources Implementation Specialist

Summary

The Human Resource (HR) Implementation Specialist is responsible for set up and support of the service bureau Human Capital Management (HCM) HR polices along with supporting service bureau HR alliance partnerships. This position involves working with prospects and existing clients to understand their HR policies. This position will be responsible for project management of HR, Learning Management System, Employee Engagement and Performance Management, Applicant Tracking, Expense Management, E-Verify as well as Onboarding and Offboarding Workflows for multiple clients through analysis, configuration, development, quality assurance testing, supporting clients, and maintenance.

Job Duties

* Developing and maintaining expert knowledge of functions and configuration of the HCM solution.
* Utilizing project plans and schedules to configure HR policies and configuration timely.
* Maintaining HR partnerships with strategic alliances.
* Supporting the client administrator(s) with the HR, Learning Management System, Employee Engagement and Performance Management, Applicant Tracking Expense Management, Onboarding and Offboarding, and all related functions of the HCM system.
* Serving as a technical point-of-contact for assigned functional areas and serving as the subject matter expert.
* Ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
* Understanding of HR processes and data in order to ensure correct implementation.
* Configuring software based on detailed analysis of the client's human resource policies and performing quality assurance of system configuration.
* Researching emerging products, application development, standards, best practices, and changes to service bureau products, emerging markets, and new solutions.
* Participating in departmental projects as needed.
* Checking voicemail and e-mail at least 3 times per day, and responding in a timely manner.
* Knowledge of employment practices, FLSA, FMLA, ADA, EPA, ADEA, PDA, EEO, OSHA and other human resource related laws.
* Strong systems knowledge, leverages technology to improve efficiencies, experience defining technical requirements and working with systems resources.
* Ability to review and analyze HR documents, employer handbook, and other policy information and translate the policies into HR within the HCM solution.
* In-depth organizational skills, follow through, and high attention to detail.
* Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances with a solid sense of accountability and sound personal judgment.
* Customer service oriented with a demonstrated desire to exceed expectations including the ability to serve multiple projects and clients to deliver an excellent client experience.
* Ability to confidently discuss subject matter, ability to confidently and knowledgably support clients.
* Possess interpersonal and analytical skills.
* Comfortable working with large amounts of data.
* Works with business owners or managers, payroll, human resources and HR partners.
* Works at all levels to understand strategy, requirements, timelines, policies, and industry to successfully meet the client's objectives.
* Comply with all laws, regulations, bank policies, and procedures.
* Complies with government laws and regulations pertaining to mortgage lending.
* Ensure Bank compliance with all regulatory issues such as Fair Lending, Equal Housing, and Equal Credit laws by maintaining proper procedures.

Qualifications

* 3-5 years business experience, with at least 3 years of experience in HRIS system administration, HR Generalist/Specialist experience
* Bachelor's Degree
* Working knowledge of HR processes, systems and procedures

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

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