Mercantile Bank of Michigan jobs in Grand Rapids, MI

Job Description Join Mercantile Bank as a Full-Time Commercial Documentation Review Specialist I and immerse yourself in an innovative environment that values collaboration and problem-solving. Located in Kentwood, MI, this onsite position (after the training period of at least 90 days, there is an opportunity to work from home 1-2 days per week) offers an opportunity to work closely with a dynamic team dedicated to customer-centric solutions. You'll play a vital role in ensuring excellence in documentation processes while contributing to the overall efficiency of our operations. Every day presents a new challenge, allowing you to utilize your analytical skills in a fast-paced, energetic setting. You'll have the chance to grow professionally while driving the success of the bank, surrounded by colleagues who are all committed to integrity and accountability. Be part of a culture that encourages forward-thinking and inclusivity, where your contributions directly impact our customer's satisfaction and the bank's success. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the next step in your career with Mercantile Bank and bring your expertise to our thriving community. Who are we? An Introduction Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. What's your day like? As a Full-Time Commercial Documentation Review Specialist I at Mercantile Bank in Kentwood, MI, you will play a pivotal role in ensuring the integrity of our commercial loan processes. Your primary responsibility will be to conduct thorough quality reviews of loan documentation and supporting due diligence, ensuring compliance with loan approvals and applicable legal and regulatory guidelines. You will perform both post- and pre-closing reviews, verifying that all documents are accurate, complete, and consistent with our established credit policies. In this customer-centric position, you will provide exceptional support to internal departments by resolving inquiries and identifying discrepancies. Additionally, you will act as a consultant to lenders, guiding them on documentation and recording questions, all while adhering to strict health and safety protocols. Your commitment to excellence will contribute significantly to maintaining the bank's high-performance standards and ensuring customer satisfaction. Does this sound like you? To excel as a Full-Time Commercial Documentation Review Specialist I at Mercantile Bank, you will need a solid foundation of skills and experience. Candidates should possess 1-3 years of experience in commercial or residential loan documentation, or relevant experience from a commercial title insurance company or as a paralegal in a banking-focused law firm. A comprehensive understanding of legal and regulatory matters, along with perfection and recording requirements, is essential. Strong analytical skills are crucial, enabling you to assess documentation and identify inconsistencies effectively. Attention to detail is paramount for ensuring all prepared documents are accurate and compliant with lending policies. Additionally, the ability to calculate loan amortization will support your review processes. Proficiency in various software and tracking systems will facilitate your duties, ensuring that exceptions and deficiencies are promptly addressed while maintaining the bank's commitment to excellence and customer satisfaction. Knowledge and skills required for the position are: Knowledge of legal and regulatory matters, perfection/recording requirements. At least 1-3 years' experience with commercial or residential loan documentation, or experience working at a commercial title insurance company, or paralegal in a law firm specializing in banking. Above average analytical skills Ability to calculate loan amortization High attention to detail A personal mobile device is required for system sign in and emergency procedures Our team needs you! If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you! Job Posted by ApplicantPro

Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. _Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. **Responsibilities:** - Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales - Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained - Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed - Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank - Captures market intelligence and delivers feedback to leadership team - Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences **Skills:** + Business Development + Client Management + Customer and Client Focus + Influence + Prospecting + Active Listening + Adaptability + Negotiation + Networking + Relationship Building + Client Solutions Advisory + Emotional Intelligence + Referral Identification **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent R **equired** **qualifications :** + 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience + Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships + The ability to be a strong individual contributor with a team player attitude. + Ability to drive long distances with possible overnight stays Desired **qualifications:** + The ability to work independently or in a team environment + Established dealer relationships within the market + Undergraduate degree **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Responsibilities/Qualifications We have an exciting opportunity for you to join our team at Macatawa Senior Living in Holland. At Macatawa we are on a mission to create an exceptional living experience for our cherished residents, and we need enthusiastic resident aides to make it happen. If you have a deep passion for making a difference in the lives of others, then caregiving offers a truly rewarding career path. As a resident aide, you have the unique chance to provide both physical and emotional support, while forming genuine connections with our residents. This is more than just a job, it is a way for you to cultivate essential life skills such as patience, empathy, and effective communication. You will find fulfillment in knowing that every day, you are positively impacting the lives of our residents. Currently we have openings on 2nd shift; full time and part time positions available Compensation and Benefits: - Room for growth within the company - Paid time off from day one - Medical, dental, and vision benefits for employees working 30 hours or more per week. - Create an exceptional living experience for our cherished residents - Make a positive impact on their lives every day - Develop essential life skills such as patience, empathy, and effective communication - Form genuine connections with our residents Skills we are looking for: - Excellent communication skills - Strong ability to provide physical and emotional support - Ability to work in a team and assist other team members Responsibilities: - Assisting with care needs, such as dressing, grooming, bathing, and toileting - Encouraging resident involvement within the community - Maintaining cleanliness of the environment through light housekeeping - Assessing for changes in resident condition and communicating immediately to supervisor - Completing all required documentation and charting - Communicating professionally with families, support services, and coworkers - Complying with safety and health standards, including infection control procedures - Assisting other team members with their duties - Performing other assigned duties as directed by supervisor Qualifications: - High school diploma or GED - Experience working with the elderly preferred - Must be able to pass a criminal background check - Must be 18 years old - Reliable transportation

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Handles customer calls in a professional, courteous manner. + Provides accurate information to the customer. Explains products and policies so the customer can understand. + Handles some complex customer inquiries in areas of expertise. + Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer. + Wherever possible help educate and convert the customer to a different or an additional self-service channel available. + Consistently offer more cost effective service channels. + Follows departmental policies and procedures, particularly in regards to customer confidentiality + Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers. + Effectively uses computer systems for tracking, information gathering, and/or troubleshooting. + Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction. + Perform any other duties assigned. + Continually learning and developing knowledge of Bank products and services. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High school education or equivalent. + Must be able to perform data entry and basic computer skills. + Be able to understand and respond to customer inquiries in one or multiple product categories. + Excellent customer service skills and the ability to articulate and explain information clearly. + Previous customer service or call center experience preferred. + Excellent telephone communication skills are essential. + Must be able and willing to learn about Bank products and services. + Good problem solving skills. Consumer Contact Center Professional I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Job Description At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset! If you have an interest in joining a team that builds strong relationships, accomplished through accountability, collaboration, excellence, inclusivity, and innovation, complete this General Application to be considered for future opportunities. We believe embracing human diversity makes us a better bank. We know it makes us better people. Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics. Job Posted by ApplicantPro

Job Description Join Mercantile Bank as a Commercial Appraisal Analyst I in the dynamic city of Grand Rapids, where you will be at the forefront of property valuation in the banking industry. This role offers the unique opportunity to engage in detailed analysis, honing your problem-solving skills while delivering exceptional customer-centric solutions. You will work with a collaborative team that emphasizes innovation and excellence, providing you with the chance to contribute to impactful projects that shape the future of banking. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take advantage of the professional development opportunities that come with working in a high-performance environment, where your contributions are recognized, fostering a culture of inclusivity and integrity. If you are ready to elevate your career and make a meaningful difference, this position is the perfect fit for you. A little about us Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. Your role as a Commercial Appraisal Analyst I As a new Commercial Appraisal Analyst I at Mercantile Bank, you will begin your journey by learning the intricacies of property valuation processes, focusing on commercial properties. Your daily activities will include conducting market research, preparing detailed appraisal reports, and collaborating with various departments to gather necessary data. You will be expected to analyze financial statements, property trends, and economic factors to support accurate valuations. Your standard schedule will be Monday to Friday, 8 AM to 5 PM, with in-office work on Monday, Wednesday, and Friday. After your first 90 days, you will enjoy the flexibility of remote work on Tuesdays and Thursdays, allowing you to maximize your productivity while maintaining a balanced approach to your professional life. You will be supported by a knowledgeable team, helping you adapt to your role effectively. Are you a good fit for this Commercial Appraisal Analyst I job? To excel as a Commercial Appraisal Analyst I at Mercantile Bank, you will need a strong set of analytical and research skills, enabling you to interpret complex data and draw meaningful conclusions about property valuations. Effective communication skills are essential, as you will be required to present your findings and collaborate with colleagues and clients. A keen attention to detail will help ensure the accuracy and integrity of your appraisal reports. Critical thinking and problem-solving abilities are also crucial, as you'll need to assess various factors impacting property values and develop innovative solutions to address challenges. Familiarity with financial concepts and a passion for the banking industry will further bolster your success in this role. We are looking for someone who has 3 or more years of job-related commercial real estate experience and preferably a Certified General Appraiser License. Lastly, adaptability and a willingness to learn will be instrumental as you navigate a dynamic work environment focused on excellence and customer-centricity. Make your move If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you! Job Posted by ApplicantPro

Join Mercantile Bank as a Full-Time Early Delinquency Specialist at our 310 Leonard, Grand Rapids location and become an integral part of our dynamic team! This exciting opportunity allows you to leverage your banking knowledge while working directly with consumer and mortgage loans. You will play a crucial role in our mission to deliver exceptional customer service, ensuring clients navigate through early delinquency issues with support and expertise. Being onsite fosters collaboration and engagement with fellow professionals, enhancing your career growth in a high-performance, energetic environment. Your contributions will directly impact our customers, allowing for innovative solutions to real-world challenges. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Step into a role that values inclusivity and integrity, and take the next step in your banking career with a company that believes in excellence and accountability. Mercantile Bank: What drives us Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people. You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan. Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals. Day to day as a Early Delinquency Specialist As a Full-Time Early Delinquency Specialist at Mercantile Bank, you will play a vital role in the collection of past due consumer loans through standard practices that focus on effective communication and education. By contacting delinquent borrowers via phone and written correspondence, you will work toward resolving their loan issues and enlightening them on the benefits of fulfilling their mortgage obligations early. Your responsibilities will include providing counseling on financial resources and payment relief options, processing routine transactions, and maintaining compliance with investor collection policies. You will assist in locating borrowers, updating contact information, and documenting collection efforts while collaborating with various departments to address issues causing late payments. Your proactive approach and thorough knowledge of consumer lending regulations will support a customer-centric environment, while participation in team meetings will enhance your expertise in identifying collection opportunities and potential risks. Does this sound like you? To thrive as a Full-Time Early Delinquency Specialist at Mercantile Bank, strong communication and interpersonal skills are key to effectively engaging with delinquent borrowers and supporting them through financial challenges. While not required, having 1-2 years of banking experience and a working knowledge of consumer and mortgage loans can be beneficial in addressing borrower inquiries with confidence. Experience with default management in serviced loans, especially involving Freddie Mac and Fannie Mae, is also helpful and can enhance your ability to navigate more complex scenarios. Familiarity with banking software and documentation tools will support your success in maintaining compliance and tracking collection efforts, though training will be provided as needed. A personal mobile device is required for system sign in and emergency procedures. Additionally, strong analytical skills will assist you in identifying potential risks and collection opportunities. A collaborative mindset will be crucial for working with various departments to resolve issues, ensuring a seamless experience for our customers. There is the opportunity to work from home up to two days per week, after the training period. Join us! If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. YOUR RESPONSIBILITIES: The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities. + Team and Product Line Leadership: Leads large-scale teams and/or multiple product lines within the Consumer Lending Collections function, with accountability for operational, vendor, customer, and financial risk management. + Portfolio and Budget Management: Oversees the management of delinquency portfolios and departmental expense budgets to ensure financial discipline and performance. + Operational Oversight: Oversees daily operations, productivity metrics, dialing strategies, scheduling, quality assurance, while ensuring compliance and operational excellence. + Operational Excellence and Compliance: Drives operational excellence by managing risk, optimizing productivity, and identifying strategic opportunities for improvement. Ensures compliance with evolving regulatory requirements and internal policies. + Complex Process Management: Manages complex operational processes such as SCRA, Probate, Bankruptcy, Offsets, Loss Mitigation, Modification Programs, and Litigation, ensuring accuracy and consistency in execution. + Process Improvement Implementation: Implements process and procedural updates to maintain compliance and operational efficiency across all teams and functions. + Issue Management Leadership: Leads issue management efforts by assessing severity, assigning ownership, and driving resolution with transparency and urgency. + Stakeholder Relationship Management: Establishes and maintains strong working relationships with internal partners across Business Controls, IT, Legal, Compliance, Product, Operations Support, Risk, and Finance, as well as external vendors and stakeholders. + Strategic Initiative Execution: Partners with Risk Strategy and business support teams to execute strategic initiatives that enhance customer experience, reduce losses, manage expenses, and mitigate risk. + Workforce Management: Collaborates with campus management, IT Risk, and technical support teams to manage a geographically dispersed workforce across in-office, hybrid, and remote environments. + Leadership Delegation: Acts as a delegate for the Director of Consumer Lending Collections in various forums and serves as interim leader when required, ensuring continuity of leadership and strategic direction. + Risk Issue Resolution: Ensures timely and effective resolution of issues that pose risk to the Bank, maintaining a culture of accountability and responsiveness. + Regulatory Monitoring and Communication: Monitors changes in state and federal laws, implements necessary updates, and enhances communication effectiveness through cross-departmental coordination. + Regulatory Compliance: Ensures compliance with all regulations related to collections and customer communications, and maintains accurate, up-to-date procedures that govern operations. + Vendor Oversight: Provides daily oversight of offshore vendor operations, drives performance, and identifies process improvements while ensuring compliance with policies and procedures. + Vendor Relationship Management: Manages all vendor relationships, including performance tracking, risk assessments, and due diligence, in collaboration with internal stakeholders. + Contractual Compliance: Collaborates with IT to ensure vendor performance aligns with contractual obligations, including Letters of Engagement and Service Level Agreements. + Offshore Team Support: Supports the design, delivery, and communication of departmental changes for offshore teams, ensuring staffing alignment and adherence to budget. + Training Program Oversight: Oversees the development, enhancement, and sustainability of onboarding and continuing education programs for new and existing staff. + Talent Management: Demonstrates leadership by hiring top talent, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork, and addressing disciplinary matters as needed. + Customer Experience Enhancement: Leverages customer sentiment and complaint data to enhance customer experience and streamline operational processes for greater efficiency. + Loss Mitigation Strategy: Minimizes financial loss and maximize recoveries by leading high-performing teams and vendors, adapting strategies to meet evolving Bancorp and customer needs. + Supervisory Responsibilities: Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. MINIMUM REQUIREMENTS: This position requires an experienced level of proficiency. We require a Bachelor's Degree or equivalent experience, along with 10 or more years in financial services, customer services, and consumer collections. This role also requires 5 or more years of management experience. REQUIRED SKILLS: Qualified candidates will possess a degree of proficiency (typically from 10 or more years of work or practical experience), in: + Negotiation and Collaboration Skills: Ability to negotiate and collaborate with others. + Executive Interaction Ability: Ability to interact with Bancorp senior management. + Regulatory Communication Skills: Ability to effectively communicate with regulators. + Interpersonal and Analytical Skills: Strong interpersonal, communication and analytical skills. + Change Leadership: Innovative thinker that can drive change throughout the organization. Please refer to the "Skills for Success" section to learn how to stand out as an applicant. SKILLS FOR SUCCESS: Qualified candidates will possess a degree of proficiency (typically from 10 years of work or practical experience), across a suite of skills including, but not limited to: + Forecasting Experience: Proven ability relative to forecasting delinquency, losses, and expenses. DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets -including you . Collections Sr Department Leader At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision the Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency Assist in identifying, negotiating. and pursuing the appropriate loss mitigation option to best maximize customer satisfaction and investor return by offering alternative financial solutions Provide proper and timely responses to customer correspondence in compliance with company, state and federal guidelines Record all customer communication efforts via the internal system of record ensuring that all accounts are called and noted accurately Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency Pursue resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention Overcome objections and employ conflict management strategies in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High School Diploma or equivalent required. Minimum one-year collection experience, including knowledge of basic default timelines/procedures. Knowledge of bank-owned, investor and insurer guidelines for consumer lending. Excellent written and verbal communication, comprehension, listening and negotiation skills. Ability to meet deadlines and work independently with medium level of supervision. Strong analytical, problem solving and mathematical skills to be used in financial counseling, evaluation, and interpretation of complex information. Financial Guidance Counselor At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Job Description Join Mercantile Community Partners, a subsidiary of Mercantile Bank Corporation, as a Full-Time Tax Credit Asset Manager and embark on a career filled with opportunities for innovation and impact. This role is perfect for individuals who thrive on problem-solving and are keen to enhance systems and processes for greater efficiency and quality. You'll collaborate with a dynamic team focused on driving high performance and customer-centric solutions. Core Responsibilities: Be part of a growing team that provides tax credit financing solutions that meet economic and community needs for developers and investors. Monitor asset quality and compliance of new and existing tax credit investment portfolio at both the project/real estate and investor levels. Partner with internal and external parties to coordinate post-closing requests with a high degree of customer service. Generate clear and consistent reporting, presenting key statistical data and recommendations to mitigate any credit risks. Whether you choose to work from Grand Rapids, MI, or other Mercantile Markets like Lansing, Troy, Kalamazoo, Mount Pleasant, or Traverse City, you will be part of a forward-thinking organization that values inclusivity and creativity. Embrace the chance to redefine asset management while contributing to an energetic culture dedicated to excellence. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Tax Credit Asset Manager with Mercantile Community Partners (MCP), you will play a pivotal role in the management of our portfolio of Low-Income Housing Tax Credits (LIHTC) and Historic Tax Credits (HTC) equity investments. Your responsibilities will include monitoring asset quality and compliance, servicing post-closing requests, and reporting to both internal and external stakeholders. You'll analyze operating budgets, variance reports, and tax returns to ensure that equity installment milestones are achieved and maintain compliance with relevant regulations. Additionally, you will coordinate the equity installment funding process while fostering collaboration with developers, property owners, and other internal departments. As MCP expands its relationships with third party investors, you will have the opportunity to establish critical processes and policies, identify areas for improvement, and contribute to a culture of excellence and innovation. Your expertise will ensure that we meet both economic and community development goals effectively, all while providing high-quality customer service and communication. What We're Looking For To excel as an Asset Manager with Mercantile Community Partners, you must possess a thorough understanding of the tax credit investments landscape, including relevant legal and regulatory environments, limited partnership and operating agreements, and loan documents. Strong financial and analytical skills are crucial for conducting comparative analysis, reviewing financial statements, and identifying investment and real estate risks. Effective communication abilities are key, as you will prepare and present findings to stakeholders. Demonstrated time management and organizational skills, along with keen attention to detail, will help you succeed in this role. Additionally, you should be open to engaging in site visits, using appropriate personal protective equipment (PPE), and actively seeking opportunities to enhance systems and processes for greater efficiency and quality. Requirements: Bachelor's degree in a business-related field. Preferably finance or accounting. At least 3 years of tax credit investment experience with a focus on real estate asset management preferred Strong written and verbal communication skills Experience in gathering data and generating reports Must be willing to travel for property site visits, industry conferences, and other meetings as necessary Job Posted by ApplicantPro

Due to its continuing high levels of success, Mercantile Bank of in Grand Rapids, Michigan is looking to add another full-time Commercial Loan Processing Specialist to its growing Commercial Loan Operations Team. Are you ready to take our career to the next level with a stable and respected financial institution? Would you like to work for a supportive organization that listens to suggestions? If so, please read about this amazing opportunity in the field of commercial loans! Core Responsibilities: * Load closed commercial loans onto our core loan processing system * Use your amazing attention to detail skills to verify accuracy and proper documentation * Build and maintain loan files and work on daily loan operations report items Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Commercial Loan Processing Specialist, you play a key role in the commercial lending process working with our loan accounting system. Among other duties, you are primarily responsible for loading closed commercial loans onto our core loan processing system, verifying provided data for accuracy and quality. Attention to detail is paramount as you complete these loan transactions as well as maintenance requests, ensuring proper documentation is maintained and proper approvals are obtained. You will also spend time building and maintaining loan files along with working daily loan operations report items to ensure that files are complete, accurate, and in compliance. Since policies and regulations often change, you maintain a thorough working knowledge of regulations and compliance policies, especially as they apply to commercial lending operations. Your friendly demeanor and positive attitude make you a pleasure to work with. You have a great feeling of accomplishment as each loan task is completed successfully! What We're Looking For To thrive as a Commercial Loan Processing Specialist at Mercantile Bank, several key skills and qualifications are essential. You should be able to effectively prioritize multiple tasks while being meticulous. Effective communication skills and interpersonal skills are crucial, as you will interact and collaborate with team members. Are you friendly and tactful? Can you remain distraction-free while you work? If so, you might just be perfect for this loan processor position! Requirements: * High school diploma or equivalent * 2+ years of relevant experience * 1+ years of banking experience with basic understanding of operational processes * Proficient in Excel and Word * Problem solving skills and ability to prioritize * Working knowledge of documentation guidelines and lending regulations * Good written, oral and interpersonal communication skills * Ability to work overtime when necessary Preferred Qualifications: * Bachelor's degree in business This position will be onsite at our location in Alpine, MI. Office hours are Monday-Friday, 8:00am - 5:00pm.

Grandville, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (****************************************************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor - from acquiring, building and managing client relationships to considering a client's complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America's core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you've learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. **We'll help you** - Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. - Get training and one-on-one coaching from Academy managers who are invested in your success. - Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. - Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role. - Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. - Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities. - Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. **Required Qualifications:** + Aptitude in obtaining required industry licenses. + Must be self-disciplined in managing time and capacity. + Experience in cultivating client relationships, accessing needs and recommending solutions. + Success creating strong peer relationships through effective communication and collaboration. + Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment. + Executes multiple tasks simultaneously. + Learns and adapts to new technology or applications. **Desired Qualifications:** + Bachelor's degree and/or a minimum of one year of financial services industry or sales experience + Currently holds FINRA Securities Industry Essentials (SIE) **Skills:** - Advisory - Account Management - Client Experience Branding - Customer and Client Focus - Oral Communications - Issue Management - Client Solutions Advisory - Pipeline Management - Active Listening - Attention to Detail - Risk Management - Policies, Procedures, and Guidelines - Client Management - Causation Analysis - Written Communications **Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent** **Schedule:** Monday - Fridays and rotating Saturdays **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Job Description Join Mercantile Bank as a Full-Time Enterprise Project Coordinator in Wyoming, MI, and start a career in project management with a growing team. This role offers an exhilarating opportunity to work in a dynamic environment where problem-solving and customer-centricity are at the forefront. Collaborate with innovative teams that emphasize excellence and accountability while being a vital part of our forward-thinking culture. Your proactive nature will thrive as you contribute to impactful projects that drive our mission. Engage in a fun, flexible atmosphere that nurtures personal growth and celebrates inclusivity. Don't miss the chance to be part of an energetic team dedicated to making a difference in the banking industry. Core Responsibilities: Support a team of four Project Managers by coordinating enterprise-wide projects. Be a scheduling champion while arranging meetings and procuring resources and equipment. Prepare and maintain project documentation and utilize Asana for project tracking Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As an Enterprise Project Coordinator at Mercantile Bank, you will play a crucial role in supporting project managers and team members by efficiently handling administrative and coordination tasks to ensure timely project execution. This position is perfect for individuals eager to develop their project management skills and gain invaluable exposure to enterprise-level projects. You will assist in scheduling and organizing project meetings, procuring resources, and maintaining equipment availability. Your responsibilities will also include preparing essential project documentation, such as issue logs, budget variances, and progress reports, while facilitating effective communication with stakeholders and addressing any escalated issues. As you support project managers in updating project plans, you will gain firsthand experience in complying with all bank policies and procedures. This dynamic role may also include additional functions as required, providing a comprehensive foundation for a successful career in project management. What We're Looking For To excel as an Enterprise Project Coordinator at Mercantile Bank, candidates should possess a blend of skills and experiences that foster effective project execution. A bachelor's degree combined with 1-3 years of experience in an administrative or coordination role is essential, with a preference for backgrounds in banking, particularly with Mercantile Bank. Strong organizational and time management skills are critical, along with proficiency in Microsoft Office tools such as Outlook, Teams, SharePoint, Excel, and PowerPoint. Successful candidates will demonstrate adaptability in a changing environment, coupled with analytical and problem-solving capabilities. Excellent communication and interpersonal skills are vital for facilitating stakeholder interaction and enhancing customer service. The ability to manage time effectively and meet deadlines within a fast-paced, sometimes stressful atmosphere is a must, ensuring that all project milestones are achieved without compromise. Requirements: 1-3 years' experience in an administrative or coordination role Bachelor's degree Preferred experience in banking preferably with Mercantile bank Job Posted by ApplicantPro

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. ABOUT THE ROLE: Provides leadership and strategic vision with overall responsibility for leading the Consumer Lending Collections department. Provides the strategic direction and oversight to ensure that Fifth Third Bank maintains a highly effective Consumer Lending Collections operation by maintaining industry best delinquency, credit loss results, customer satisfaction, and expense ratios. Evaluates the industry, market, and regulatory environment to anticipate changes and helps ensure appropriate alignment. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Please see below for specific responsibilities and requirements for this role. YOUR RESPONSIBILITIES: The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities. + Department Leadership: Leads the Consumer Lending Collections department and oversees multiple product lines in business or function with material responsibility for associated operational, vendor, customer, and financial risks. + Portfolio and Budget Oversight: Oversees the management of large delinquency portfolios and the expense budget for the department. + Operational Management: Orchestrates daily operations, productivity metrics, dialing strategies, scheduling, quality assurance, while ensuring compliance and operational excellence. + Regulatory Compliance Monitoring: Monitors regulatory developments and ensures full compliance with all applicable laws and guidelines impacting collections. + Strategic Alignment: Aligns with Consumer LOB leadership to develop and achieve agreed upon delinquency and reduction of charge offs. + Process Improvement Implementation: Implements process and procedural updates to maintain compliance and operational efficiency across all teams and functions. + Cross-Functional Collaboration: Cultivates strong partnerships with Bancorp credit and risk management to provide feedback and maintain acceptable credit and operational risk with a customer centric approach. + Strategic Initiative Execution: Partners and works closely with Risk Strategy and business support team to drive the identification, development, testing, and execution of strategic initiatives that reduce losses, improve customer experience and effectively manages expenses, and/or reduces risk. + Forecasting Support: Provides delinquency trends, inputs, and outlook to the process for Bancorp forecasting credit losses. + Stakeholder Relationship Management: Establishes and maintains strong working relationships with internal partners across Business Controls, IT, Legal, Compliance, Product, Operations Support, Risk, and Finance, as well as external vendors and stakeholders. + Risk and Performance Management: Oversees risk management practices, drives operational performance, and identifies opportunities for continuous improvement and productivity enhancement. + Regulatory Awareness: Ensures awareness of evolving regulatory landscape and adherence to all laws and regulations impacting the business. + Issue Resolution: Resolves escalated issues with urgency and precision, ensuring customer satisfaction and operational integrity. + Vendor and Contract Negotiation: Negotiates contracts with service providers, outsource partners and loan charge-off sales. + Talent Strategy Leadership: Leads talent strategy by attracting, developing and retaining a high performing team. + Customer Experience Tools Development: Develops/maintains customer assistance tools, leveraging voice analytics, and tracking complaints to analyze/fix pain points. + Industry Engagement: Maintains contact with other lending institutions and industry associations to remain informed of trends and builds industry relations through networking + Supervisory Responsibilities: Responsible for providing employees with timely, candid, and constructive performance feedback, developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth, developing the appropriate talent pool to ensure adequate bench strength and succession; fostering a positive work environment and rewarding employees for accomplishments. MINIMUM REQUIREMENTS: This position requires an experienced level of proficiency. We require a Bachelor's degree in a related field or equivalent experience, along with 10 or more years in financial services, customer services, and consumer collections. This role also requires 8-10 years of mid to senior level management experience. REQUIRED SKILLS: Qualified candidates will possess a degree of proficiency (typically from 10+ or more years of work or practical experience), in: + Executive Communication and Influence: Must demonstrate the ability to communicate and influence Bancorp Senior and Executive level positions as well as build positive relationships with all divisions of the Bancorp. + Change Leadership: Strong change leadership skills and ability to innovate. + Regulatory Communication: Ability to communicate effectively and present to external regulators (OCC/CFPB). + Leadership and Analytical Skills: Leadership skills, initiative, detail oriented, strong analytical skills, and decision-making skills. + Interpersonal and Analytical Skills: Strong interpersonal, communication and analytical skills. + Organizational Change Management: Innovative thinker that can drive change throughout the organization. Please refer to the "Skills for Success" section to learn how to stand out as an applicant. SKILLS FOR SUCCESS: Qualified candidates will possess a degree of proficiency (typically from 10+ years of work or practical experience), across a suite of skills including, but not limited to: + Forecasting Experience: Proven ability relative to forecasting delinquency, losses, and expenses. + Education: Master's in Business Administration or related field. DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets -including you . #LI-JO1 Director of Consumer Lending Collections At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios . Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis , and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: + Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning. + Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting. + Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards. + Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable. + Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally. + Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager. Performance Metrics: + Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews. + Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports. + Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis. + Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: + One to three years of experience in Disputes, Fraud, Banking, or a related field preferred. + Associate's degree or equivalent work experience. + Strong analytical, problem-solving, multi-tasking, and conflict resolution skills. + Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers. + Excellent teamwork, interpersonal skills, and relationship building skills. + Proactive in identifying potential concerns and following up to resolve such issues. + Strong attention to detail and organizational skills. + Ability to work under pressure and meet deadlines within regulatory timeframes. + Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints. + Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls. Dispute Intake Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Job Description Join Mercantile Bank as a Senior Commercial Loan Processing Specialist in Comstock Park, Michigan, where you will play a pivotal role in delivering exceptional service and innovative solutions in the banking industry. Engage directly with diverse clients and contribute to their growth by facilitating impactful loan processing. This onsite position offers a unique opportunity to work in a collaborative, high-performance environment that celebrates problem-solving and customer-centricity. As part of a team dedicated to excellence and integrity, you will contribute to exciting projects that drive our commitment to innovation. Core Responsibilities: Support commercial loan processing by preparing and reviewing loan documentation to ensure accuracy, completeness, and compliance with regulatory standards. Collaborate with internal teams and stakeholders to address issues, streamline workflows, and enhance the overall client experience. Continuously improve processes by identifying inefficiencies and implementing innovative solutions to optimize loan operations. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Senior Commercial Loan Processing Specialist at Mercantile Bank, your day-to-day responsibilities will revolve around supporting the loan processing workflow and ensuring a seamless experience for our clients. You can expect to manage the preparation and review of commercial loan documentation, ensuring compliance with all regulations and standards. Collaboration with internal teams and stakeholders will be essential as you solve problems and innovate processes to improve efficiency. Your schedule will be Monday through Friday, from 8 AM to 5 PM at our Comstock Park, MI location, allowing you to engage with customers and colleagues during peak hours. Be prepared to leverage your expertise in bank loan operations while continually learning about the latest trends and technologies in the banking sector. Each day will present new challenges, ensuring you stay engaged and contribute to our customer-centric goals effectively. What We're Looking For To thrive as a Senior Commercial Loan Processing Specialist at Mercantile Bank, a blend of analytical thinking and strong organizational skills is essential. You should possess excellent attention to detail, enabling you to meticulously review loan documentation and ensure compliance with banking regulations. Effective communication skills are crucial, as you will interact with clients and collaborate with team members to address inquiries and resolve issues. A customer-centric mindset is necessary for understanding client needs and delivering exceptional service. Problem-solving skills and the ability to think critically will empower you to navigate challenges and enhance loan processing workflows. Additionally, being adaptable in a fast-paced environment and demonstrating a commitment to integrity and accountability will set you apart. Embrace a proactive approach to continuous improvement, contributing to the innovative spirit that defines our company culture at Mercantile Bank. Requirements: Bachelor's Degree 3-5 Years of bank loan operations and/or accounting experience Job Posted by ApplicantPro

Job Description Join Mercantile Bank as a Mortgage Closing Disclosure Specialist and immerse yourself in a dynamic, fast-paced environment where your passion for mortgages can flourish. Enjoy the excitement of managing critical deadlines while collaborating with a fun, energetic team dedicated to excellence and customer-centric solutions. This role offers flexibility to work a hybrid schedule, once trained, allowing you to have time in the office and at home. This opportunity, located in Grand Rapids or Alma, MI markets, empowers you to grow within the banking industry while contributing to our core values of integrity and innovation. Core Responsibilities: Use your amazing detail-oriented skills to verify mortgage loans are set up appropriately and comply with all policies and regulations. Initiate appropriate disclosures while maintaining deadlines. Your enthusiastic attitude and personality will contribute to the success of the team and to the satisfaction of our customers. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Mortgage Closing Disclosure Specialist at Mercantile Bank, you will play a pivotal role in the residential mortgage process, engaging in a variety of essential tasks such as preparing initial and re-disclosed Loan Estimates and preliminary Closing Disclosures. Your attention to detail ensures compliance with federal and state regulations alongside internal policies, safeguarding the integrity of our operations. You will manage the incoming loan pipeline and the re-disclosure queue in alignment with TRID regulations, verifying complete applications and accurate fees. By collaborating with Mortgage Loan Officers, Processors, Closers, and Underwriters, you will uphold our high service standards while providing timely disclosures to clients. Your customer-centric approach and commitment to compliance will shine as you build relationships with title companies and settlement agents. This role leverages your skills in a fast-paced environment, making a meaningful impact within Mercantile Bank's vibrant culture and innovative atmosphere. What We're Looking For To excel as a Mortgage Closing Disclosure Specialist at Mercantile Bank, candidates should possess a minimum of one year of banking and/or mortgage experience, with a strong preference for those familiar with mortgage regulations, TRID guidelines, and title policies. Successful candidates will demonstrate exceptional time management skills, allowing them to meet critical deadlines in a fast-paced environment. Strong analytical and problem-solving abilities are essential for navigating complexities in loan processing. Verbal and written communication skills must be top-notch, facilitating effective collaboration with various stakeholders, including Mortgage Loan Officers and title companies. Additionally, a keen sense of organization and attention to detail is crucial in preparing accurate disclosures and ensuring compliance with regulatory requirements. If you thrive in an environment where there is always something to do and are passionate about delivering excellent customer service, this position offers the perfect opportunity to leverage your skills in a rewarding career. Requirements: A high school diploma or GED 1 - 3 years of banking and/or mortgage experience Knowledge of mortgage operations and practices, regulations and lending guidelines Job Posted by ApplicantPro

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Grand Rapids, MI at the Knapp's Corner Branch. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve. Core Responsibilities: * Creating a high-quality, positive, and customized customer experience * Assisting customers with their daily banking needs * Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day Depending on your qualifications, you may be considered for either a Customer Service Representative or Personal Banker role. While the responsibilities and requirements vary slightly between the two, this posting will refer to the position more broadly as 'Branch Banker.' As a Branch Banker you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day. Depending on the level you are in, your responsibilities can also range from efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments to opening bank accounts for individuals and businesses to being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs. You'll benefit from extensive training, both in the classroom and on the job, to ensure you're confident in our products and services. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You may wear multiple hats and be prepared to fill in where needed. You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities. What We Are looking For: To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with or the ability to learn banking software and tools is crucial as you will efficiently process routine financial transactions like deposits and withdrawals, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions. As a customer-focused professional, you must excel in communication, both in-person, over the phone, and over email to assist customers with inquiries and transactions. Attention to detail is essential for accurately handling account information and ensuring that operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, enabling you to promote Mercantile Bank effectively. Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers. Requirements: * 1-3 years of relevant experience (Customer Service Representative) * 3-5 years of relevant experience (Personal Banker) * Effective and efficient communication (written and verbal) * Cash handling/data entry with accuracy * Ability to prioritize and multitask job expectations * Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered. * Adaptable to an Internally and Externally Changing Environment * Interpersonal Skills Preferred: * Banking Experience Banker: Work Schedule On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Some Saturdays will be required from 8:30 am - 12:00 pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.

Job Description See what Commercial Banking is all about with Mercantile Bank. Learn from an experienced, professional team of community-based mentors. We are looking to hire Credit Interns in Grand Rapids, Mt. Pleasant, Troy, Lansing, or Kalamazoo, MI. Receive the best Commercial Credit training in the state and then have an opportunity to continue a career in banking with us after graduation. Core Responsibilities: Participate in best-in-class training and work with us for one full year Learn how to assess business financial statements to determine lendability Explore Mercantile and future careers in banking Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. This position earns competitive starting pay with many career paths and advancement opportunities. We have beautiful workspaces with sit-to-stand desks, open spaces to collaborate with others, and close mentors. A Look into Your Day You will start your experience as a Credit Intern with a group of other energetic college students who are ready to learn what it takes to have a career in banking and finance. You will work full-time during the summer and your first several weeks will be filled with required credit training in Grand Rapids, MI. After your training is complete you will work with full-time Credit Analysts and learn how to conduct thorough assessments of client financial information. You will learn how companies make money by examining crucial factors such as cash flow, collateral, and guarantor support. You will understand the value of strong communication skills (written and verbal) in a professional office environment by learning what it takes to support a growing commercial lending team. During your year-long internship, you will have the opportunity to explore what a career in banking would look and feel like. You may participate in job shadows with other departments and are encouraged to participate in community activities. You will have regular coaching sessions with your manager to ask questions and gain valuable insights to your career and education. Take full advantage of working alongside other college students and community-oriented professionals to build your network. What We're Looking For Are you ambitious and eager to learn? Do you take pride in sticking to a task until it's complete? Are you attentive to detail? Do you take initiative? Are you mathematically and analytically minded? If yes, you might just be perfect for this position! Requirements: Working to achieve a bachelor's degree in finance, accounting or business economics College GPA of 3.2 Preferred Qualifications: College GPA of 3.5 or higher A minimum of two college level accounting courses Previous internship experience in business or finance Desire to pursue a career in banking Work Schedule As a Credit Analyst Intern, you will work with us for one year. Your schedule will be full-time during the summer and part-time during the school year. We will work with your school schedule during the school year. Most of our interns work 15-20 hours. Job Posted by ApplicantPro