Mercantile Bank of Michigan jobs in Lansing, MI - 51 jobs
Mortgage Loan Officer
Mercantile Bank 4.0
Mercantile Bank job in East Lansing, MI
Join Mercantile Bank as a Mortgage Loan Officer in Lansing, MI and take your career in Mortgage Lending to the next level. You will have the opportunity to directly influence your community and customers' lives by helping them secure their dream homes. Our competitive commission-based pay structure rewards your hard work and dedication, ensuring that your efforts are acknowledged and compensated.
Core Responsibilities:
Build strong and lasting relationships in your market
Own your customer experience by lending the mortgage loan process from beginning to end, while receiving support that is tailored to your needs
Offer great products that meet and exceed your customer's expectations and work with an amazing team to close loans in an average of 23 days
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 4 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Officer at Mercantile Bank, you hold a vital revenue-generating position that directly influences our bank's income while fulfilling the "American dream" of homeownership for your clients. Your high professional standards will represent our brand in the community, allowing you to build invaluable relationships and generate stable referral sources. You'll connect with customers to understand their personal goals and align them with our diverse mortgage products and services. As part of a dedicated team that prioritizes integrity and excellence, you'll lead a seamless lending process, originating mortgage applications, conducting interviews, and ensuring accurate file management.
Your collaboration with our Retail, Commercial, and Treasury teams will enhance customer value through additional services, while our localized management provides the support needed to respond to market trends effectively. Experience the satisfaction that comes from watching your hard work translate into success-both for your customers and in your paycheck!
What We're Looking For
To thrive as a Mortgage Lender at Mercantile Bank, several key skills and qualifications are essential. Strong sales acumen paired with the ability to build lasting relationships will set you apart in this customer-centric role. A comprehensive understanding of the local market will further enhance your ability to connect with clients and meet their unique needs effectively, positioning you as a trusted advisor in their home-buying journey.
Requirements:
Bachelor's degree or four years of sales experience, particularly in banking or lending
Two years of experience in the mortgage lending industry, demonstrating a strong track record of mortgage sales with a monthly volume of 4-5 closed units totaling around $750,000
Registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS)
$37k-55k yearly est. 60d+ ago
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Branch Banker
Mercantile Bank 4.0
Mercantile Bank job in Ithaca, MI
Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Ithaca, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.
Core Responsibilities:
Creating a high-quality, positive, and customized customer experience
Assisting customers with their daily banking needs
Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
Depending on your qualifications, you may be considered for either a Customer Service Representative or Personal Banker role. While the responsibilities and requirements vary slightly between the two, this posting will refer to the position more broadly as 'Branch Banker.'
As a Branch Banker you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day.
Depending on the level you are in, your responsibilities can also range from efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments to opening bank accounts for individuals and businesses to being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs.
You'll benefit from extensive training, both in the classroom and on the job, to ensure you're confident in our products and services. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You may wear multiple hats and be prepared to fill in where needed.
You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.
What We Are looking For:
To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with or the ability to learn banking software and tools is crucial as you will efficiently process routine financial transactions like deposits and withdrawals, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions.
As a customer-focused professional, you must excel in communication, both in-person, over the phone, and over email to assist customers with inquiries and transactions. Attention to detail is essential for accurately handling account information and ensuring that operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, enabling you to promote Mercantile Bank effectively.
Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers.
Requirements:
1-3 years of relevant experience (Customer Service Representative)
3-5 years of relevant experience (Personal Banker)
Effective and efficient communication (written and verbal)
Cash handling/data entry with accuracy
Ability to prioritize and multitask job expectations
Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered.
Adaptable to an Internally and Externally Changing Environment
Interpersonal Skills
Preferred:
Banking Experience
Banker: Work Schedule
On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.
$33k-38k yearly est. 9d ago
Wealth Management Client Associate
Bank of America 4.7
East Lansing, MI job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
Responsibilities:
Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
Skills:
Account Management
Client Management
Customer and Client Focus
Issue Management
Oral Communications
Business Development
Client Solutions Advisory
Pipeline Management
Prioritization
Administrative Services
Emotional Intelligence
Referral Identification
Written Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
37.5
$37k-47k yearly est. Auto-Apply 2d ago
Customer Experience Banker -(Part-Time 30-35/hrs with Benefits)(Holt, MI)
Huntington 4.4
Holt, MI job
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.
Basic Qualifications:
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$40k-58k yearly est. Auto-Apply 10d ago
Area Sales Manager 1
Fifth Third Bank, N.A 4.6
Brighton, MI job
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO). Effectively partner with Fulfillment Operations to drive closed volume.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
+ Develop a sales culture and sales focused environment within team.
+ Develop and foster relationships with Financial Center personnel to build business and referrals.
+ Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
SUPERVISORY RESPONSIBILITIES:
Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
+ Manage a team of at least 5 MLOs.
+ Manage personal and team production via local and Bancorp reporting and KPIs.
+ Hold business plan reviews with sales team.
+ Build strategic and tactical plans for driving volume growth in assigned area.
+ Participate in sales calls with MLOs.
+ Assist departmental management in identifying possible improvements in systems and procedures.
+ Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
+ Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
+ Monitor quality levels of loan originators to insure adherence to standards.
+ Serve as an intermediary for loan issues with processing manager and underwriting manager.
+ Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
+ Recruit, hire, and train new loan officers.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
+ High school diploma or GED equivalent. Two/Four-year college degree preferred.
+ 2-4 years residential mortgage sales experience required.
+ In-depth knowledge of conventional, government, and portfolio guidelines.
+ Previous management experience preferred.
+ Knowledge of residential mortgage processing, underwriting and closing procedures.
+ Knowledge of federal lending regulations governing real estate lending.
+ Demonstrated leadership, organizational, teamwork, and customer service skills.
+ Must lead by example and have a high level of integrity.
+ Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.
+ In-depth sales technique/sales coaching skills.
+ Strong desire to excel in a competitive environment.
+ Strong interpersonal and communication skills.
+ Strong analytical and problem-solving skills are required.
+ Excellent verbal, written, presentation, people, and diplomacy skills are required.
+ Ability to multi-task and to be flexible.
+ PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.
+ Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
+ This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required foremployment in this position.
Area Sales Manager 1
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Brighton, Michigan 48116
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$82k-97k yearly est. 60d+ ago
Credit Analyst
Mercantile Bank Corporation 4.0
Mercantile Bank Corporation job in East Lansing, MI
Start your career in banking with us! Mercantile Bank is looking to hire a full-time Credit Analyst to support our Commercial Lending team in our Lansing, MI market. Receive the best Commercial Training in the state and be part of a team that is on track to become future leaders in banking.
Core Re...
$50k-77k yearly est. 1d ago
Financial Center Manager - South Pointe Financial Center
Bank of America 4.7
Lansing, MI job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities:
• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Breaks down barriers to create a more inclusive environment that supports company D&I goals
• Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations
• Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
• Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization
• Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
• Efficiently allocates and manages resources across the organization to drive short and long term profitability
• Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
• Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage4
Required Qualifications:
• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages your time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.
Skills:
• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving
Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
$77k-101k yearly est. Auto-Apply 60d+ ago
Teller - Full-Time
Mercantile Bank 4.0
Mercantile Bank job in Merrill, MI
Join Mercantile Bank as a Full-Time Teller and immerse yourself in a dynamic, customer-focused environment where innovation thrives. Here, you'll play a crucial role in shaping clients' banking experiences while working onsite among a team that values collaboration and integrity. Your problem-solving skills will be put to the test as you tackle challenges and implement solutions that enhance customer satisfaction. Experience the excitement of contributing to a high-performance culture that prioritizes excellence and inclusivity.
This position not only offers you the chance to hone your financial acumen but also allows you to be part of a forward-thinking organization that supports your professional growth. If you're ready to make a meaningful impact in the banking industry, this is the opportunity for you. Embrace the chance to work in an energetic atmosphere that values your contributions.
Core Responsibilities:
Operate a cash drawer and provide excellent customer service on a variety of transactions
Identify cross-sell opportunities and refer to the appropriate team member(s)
Work in a team atmosphere and communicate professionally with customers as well as peers
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Full-Time Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while efficiently processing transactions, ensuring compliance with bank policies and federal regulations. You will manage a cash drawer, conduct deposits, withdrawals, loan payments, and check cashing, all while maintaining a keen eye for detail to prevent fraud. Working collaboratively in a team-oriented environment, you will communicate professionally with both customers and colleagues, fostering positive relationships and enhancing the overall customer experience. Actively seeking cross-sell opportunities, you'll utilize Mercantile Bank's Customer Relationship Management System (360 View) to connect clients with appropriate team members for advanced service needs.
Your role will also involve promoting self-service options, assisting with appointment scheduling for higher service needs, and maintaining up-to-date knowledge of our products and services. With a commitment to excellence, you will play an integral role in meeting sales goals and supporting the branch's transactional services.
What We're Looking For
To excel as a Full-Time Teller at Mercantile Bank, candidates should possess a range of essential skills and qualities. Effective communication is paramount, as you will engage with customers and collaborate with coworkers daily. Your ability to handle cash with precision and perform accurate data entry is critical for maintaining trust and efficiency in transactions.
Prioritizing tasks and multitasking under pressure are vital in a fast-paced banking environment. Strong interpersonal skills will enable you to build rapport with customers, ensuring they feel valued and understood. Demonstrating patience, courtesy, and friendliness will enhance the customer experience, while sales and customer service skills will be key in identifying and acting on cross-sell opportunities.
Additionally, organization and attention to detail are crucial for balancing cash drawers and processing transactions accurately. A proactive approach toward learning and implementing training will empower you to adapt and thrive within the role while delivering exceptional service consistently.
Requirements:
Ability to prioritize and multitask job expectations
Cash handling with accuracy with the ability to effectively count cash back to customers
Ability to type and enter data with accuracy via computer systems
Takes initiative to learn and implement training provided
Problem solving
Interpersonal and customer service skills
Organization and attention to detail
Function well in a fast-paced and at times stressful environment
Clear and efficient communication (Verbal and Written)
Preferred Qualifications:
Needs based sales experience
Schedule:
Monday - Friday 8:30am-5:00pm
$30k-33k yearly est. 23d ago
Mortgage Loan Operations Specialist I
Mercantile Bank 4.0
Mercantile Bank job in Alma, MI
Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers. Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity.
Core Responsibilities:
Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel.
Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers.
Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication.
Why Mercantile?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will play a crucial role in ensuring the seamless onboarding of consumer loans into our core banking system. This position involves processing loan account maintenance and addressing non-posted transactions with precision and diligence. You'll analyze and review reports for any anomalies while employing your research skills to resolve adjustments efficiently.
Your day-to-day activities will include working with both mortgage software systems and Microsoft Excel to book retail loans through integration and manual data input. Additionally, you will maintain accurate loan records, verify maintenance tasks, and reconcile the department's general ledgers. With frequent phone interactions, you will assist internal and external customers, answering loan-related inquiries and facilitating effective communication in a high-energy environment.
This multifaceted role is ideal for someone who thrives on collaboration, problem-solving, and a commitment to excellence.
What We're Looking For
To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports. Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards.
Requirements:
1-3 years job related experience in the following areas: banking operations or a similar role
Accounting background
Proficient knowledge of computer programs such as Microsoft Office.
Lending regulations and mortgage loan documentation
$36k-61k yearly est. 37d ago
Mortgage Loan Originator
Fifth Third Bank, N.A 4.6
Lansing, MI job
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Develop referral contacts (realtors, builders, professional and personal contacts).
+ Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
+ Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
+ Follow defined protocol for escalation exceptions.
+ Take applicant applications by completing Fannie Mae form 1003 on the laptop.
+ Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS.
+ Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management.
+ Manage pipeline for all originated loans through closing and complete required management reports.
+ Communicate with branches and/or applicants of providing timely updates and progress reports.
+ Maintain high levels of customer service while managing each applicant's and support staff's expectations.
+ Attend and participate in all Consumer Lending meetings as required by management.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
+ High school diploma or equivalent mandatory. Four-year college degree preferred.
+ Knowledge of conventional and/or government lending guidelines.
+ Knowledge of residential mortgage processing, underwriting, and closing procedures.
+ Knowledge of federal lending regulations governing real estate lending.
+ Demonstrated organizational skills.
+ Strong written and verbal communications skills.
+ Demonstrated teamwork and customer service skills.
+ Proven computer skills.
+ Basic sales technique skills.
+ Strong desire to excel in a competitive environment.
+ This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
Mortgage Loan Originator
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Lansing, Michigan 48911
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$32k-37k yearly est. 60d+ ago
Wealth Services Specialist II
Huntington National Bank 4.4
Flint, MI job
The Wealth Services Specialist II provides exceptional administrative support for the Huntington Private Bank front-office team. Duties & Responsibilities:
Verify documents for consistency, accuracy, and completeness prior to processing
Review file documentation to ensure it is up to date, accurate and in good order for processing
Responsible for electronic file retention in accordance with Wealth Services standards.
Work closely with colleagues to ensure timely processing
Respond to routine/complex incoming inquiries by email or telephone
Resolves complex issues relating to the trust accounting system
Responsible for daily reconciliation and identifying out of balance issues
Participates in cross-training on multiple Wealth Services functions
Creates job aids and assists with procedure reviews
Assists in the training of new Wealth Services colleagues
Maintain knowledge of all products, services, technology and policies
Performs other duties as assigned
Basic Qualifications:
1-3 years of experience with previous financial firm or accounting
Bachelor's degree
Preferred Qualifications:
Experience with various account types i.e. trusts, estates, IRAs, etc
Experience with various assets, i.e. stocks, bonds, mutual funds, etc
Experience/knowledge of regulatory and compliance requirements
Experience with complex problem resolution
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$33k-42k yearly est. Auto-Apply 36d ago
Personal Banker Associate II
Fifth Third Bank 4.6
Flint, MI job
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
* Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
* Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
* Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
* Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
* Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
* Provide guidance to CSRs with respect to the sales and referral process.
* Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
* Act with confidence by answering customer questions and owning customer issues.
* Maintain a position of trust and responsibility by keeping all business confidential.
* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
* Adhere to established policies and procedures while opening/servicing the full range of Retail products.
* Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
* Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
* Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* College degree or work experience providing transferrable skills or combination of education and experience.
* Experience in the financial industry preferred.
* Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
* Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
* Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
* Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
* This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.
WORKING CONDITIONS:
* Normal office environment.
* Extending viewing of computer screens.
* This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
* Travel outside of the affiliate will be required for various classroom training sessions.
Personal Banker Associate II
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Flint, Michigan 48532
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$28k-34k yearly est. Auto-Apply 24d ago
Area Sales Manager 1
Fifth Third Bank 4.6
Brighton, MI job
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO). Effectively partner with Fulfillment Operations to drive closed volume.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
Develop a sales culture and sales focused environment within team.
Develop and foster relationships with Financial Center personnel to build business and referrals.
Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
SUPERVISORY RESPONSIBILITIES:
Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Manage a team of at least 5 MLOs.
Manage personal and team production via local and Bancorp reporting and KPIs.
Hold business plan reviews with sales team.
Build strategic and tactical plans for driving volume growth in assigned area.
Participate in sales calls with MLOs.
Assist departmental management in identifying possible improvements in systems and procedures.
Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank.
Monitor quality levels of loan originators to insure adherence to standards.
Serve as an intermediary for loan issues with processing manager and underwriting manager.
Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
Recruit, hire, and train new loan officers.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
High school diploma or GED equivalent. Two/Four-year college degree preferred.
2-4 years residential mortgage sales experience required.
In-depth knowledge of conventional, government, and portfolio guidelines.
Previous management experience preferred.
Knowledge of residential mortgage processing, underwriting and closing procedures.
Knowledge of federal lending regulations governing real estate lending.
Demonstrated leadership, organizational, teamwork, and customer service skills.
Must lead by example and have a high level of integrity.
Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired.
In-depth sales technique/sales coaching skills.
Strong desire to excel in a competitive environment.
Strong interpersonal and communication skills.
Strong analytical and problem-solving skills are required.
Excellent verbal, written, presentation, people, and diplomacy skills are required.
Ability to multi-task and to be flexible.
PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint). Experience with Mortgage origination systems and automated decisioning tools required.
Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required foremployment in this position.
Area Sales Manager 1
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Brighton, Michigan 48116
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$82k-97k yearly est. Auto-Apply 4d ago
Customer Experience Banker-(Hastings, MI)
Huntington 4.4
Hastings, MI job
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities:
Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Other duties as assigned.
Basic Qualifications:
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$34k-40k yearly est. Auto-Apply 45d ago
Financial Center Manager - South Pointe Financial Center
Bank of America Corporation 4.7
Lansing, MI job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities:
* Develops talent, including proactive sourcing of candidates
* Manages client traffic, engaging and appropriately routing clients, and fostering client retention
* Manages business results through formalized management routines and coaching
* Creates a world class client experience environment
* Manages market-level initiative prescribed by market leaders
* Drives operational excellence by engaging employees on business strategy
* Manages organizational priorities and effective execution
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
* Breaks down barriers to create a more inclusive environment that supports company D&I goals
* Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations
* Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
* Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization
* Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
* Efficiently allocates and manages resources across the organization to drive short and long term profitability
* Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
* Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage4
Required Qualifications:
* 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
* Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
* Collaborates effectively to get things done, building and nurturing strong relationships.
* Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
* Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
* Communicates effectively and confidently, and is comfortable engaging all clients.
* Has the ability to learn and adapt to new information and technology platforms.
* Applies strong critical thinking and problem-solving skills to meet clients' needs.
* Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
* Efficiently manages your time and capacity.
* Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
* Can interpret performance results, find opportunities to drive success and hold others accountable to results.
* Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
* 1+ years management experience including hiring, coaching, and developing direct reports
* Experience in financial services and knowledge of financial services industry, products and solutions.
* Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
* Bilingual skills.
Skills:
* Customer Service Management
* Performance Management
* Coaching
* Customer and Client Focus
* Talent Development
* Risk Management
* Sales Performance Management
* Business Operations Management
* Recruiting
* Result Orientation
* Referral Management
* Leadership Development
* Inclusive Leadership
* Prioritization
* Problem Solving
Minimum Education Requirement:
* High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
$77k-101k yearly est. 25d ago
Mortgage Loan Officer
Mercantile Bank Corporation 4.0
Mercantile Bank Corporation job in East Lansing, MI
Join Mercantile Bank as a Mortgage Loan Officer in Lansing, MI and take your career in Mortgage Lending to the next level. You will have the opportunity to directly influence your community and customers' lives by helping them secure their dream homes. Our competitive commission-based pay structure rewards your hard work and dedication, ensuring that your efforts are acknowledged and compensated.
Core Responsibilities:
* Build strong and lasting relationships in your market
* Own your customer experience by lending the mortgage loan process from beginning to end, while receiving support that is tailored to your needs
* Offer great products that meet and exceed your customer's expectations and work with an amazing team to close loans in an average of 23 days
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 4 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Officer at Mercantile Bank, you hold a vital revenue-generating position that directly influences our bank's income while fulfilling the "American dream" of homeownership for your clients. Your high professional standards will represent our brand in the community, allowing you to build invaluable relationships and generate stable referral sources. You'll connect with customers to understand their personal goals and align them with our diverse mortgage products and services. As part of a dedicated team that prioritizes integrity and excellence, you'll lead a seamless lending process, originating mortgage applications, conducting interviews, and ensuring accurate file management.
Your collaboration with our Retail, Commercial, and Treasury teams will enhance customer value through additional services, while our localized management provides the support needed to respond to market trends effectively. Experience the satisfaction that comes from watching your hard work translate into success-both for your customers and in your paycheck!
What We're Looking For
To thrive as a Mortgage Lender at Mercantile Bank, several key skills and qualifications are essential. Strong sales acumen paired with the ability to build lasting relationships will set you apart in this customer-centric role. A comprehensive understanding of the local market will further enhance your ability to connect with clients and meet their unique needs effectively, positioning you as a trusted advisor in their home-buying journey.
Requirements:
* Bachelor's degree or four years of sales experience, particularly in banking or lending
* Two years of experience in the mortgage lending industry, demonstrating a strong track record of mortgage sales with a monthly volume of 4-5 closed units totaling around $750,000
* Registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS)
$37k-55k yearly est. 60d+ ago
Personal Banker Associate II
Fifth Third Bank 4.6
Fenton, MI job
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
* Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
* Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
* Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
* Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
* Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
* Provide guidance to CSRs with respect to the sales and referral process.
* Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
* Act with confidence by answering customer questions and owning customer issues.
* Maintain a position of trust and responsibility by keeping all business confidential.
* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
* Adhere to established policies and procedures while opening/servicing the full range of Retail products.
* Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
* Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
* Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* College degree or work experience providing transferrable skills or combination of education and experience.
* Experience in the financial industry preferred.
* Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
* Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
* Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
* Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
* This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.
WORKING CONDITIONS:
* Normal office environment.
* Extending viewing of computer screens.
* This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
* Travel outside of the affiliate will be required for various classroom training sessions.
#LI-KH1
Personal Banker Associate II
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Fenton, Michigan 48430
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$28k-34k yearly est. Auto-Apply 12d ago
Customer Experience Banker-(Hastings, MI)
Huntington National Bank 4.4
Hastings, MI job
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$40k-57k yearly est. 45d ago
Teller - Full-Time
Mercantile Bank Corporation 4.0
Mercantile Bank Corporation job in Merrill, MI
Join Mercantile Bank as a Full-Time Teller and immerse yourself in a dynamic, customer-focused environment where innovation thrives. Here, you'll play a crucial role in shaping clients' banking experiences while working onsite among a team that values collaboration and integrity. Your problem-solving skills will be put to the test as you tackle challenges and implement solutions that enhance customer satisfaction. Experience the excitement of contributing to a high-performance culture that prioritizes excellence and inclusivity.
This position not only offers you the chance to hone your financial acumen but also allows you to be part of a forward-thinking organization that supports your professional growth. If you're ready to make a meaningful impact in the banking industry, this is the opportunity for you. Embrace the chance to work in an energetic atmosphere that values your contributions.
Core Responsibilities:
* Operate a cash drawer and provide excellent customer service on a variety of transactions
* Identify cross-sell opportunities and refer to the appropriate team member(s)
* Work in a team atmosphere and communicate professionally with customers as well as peers
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Full-Time Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while efficiently processing transactions, ensuring compliance with bank policies and federal regulations. You will manage a cash drawer, conduct deposits, withdrawals, loan payments, and check cashing, all while maintaining a keen eye for detail to prevent fraud. Working collaboratively in a team-oriented environment, you will communicate professionally with both customers and colleagues, fostering positive relationships and enhancing the overall customer experience. Actively seeking cross-sell opportunities, you'll utilize Mercantile Bank's Customer Relationship Management System (360 View) to connect clients with appropriate team members for advanced service needs.
Your role will also involve promoting self-service options, assisting with appointment scheduling for higher service needs, and maintaining up-to-date knowledge of our products and services. With a commitment to excellence, you will play an integral role in meeting sales goals and supporting the branch's transactional services.
What We're Looking For
To excel as a Full-Time Teller at Mercantile Bank, candidates should possess a range of essential skills and qualities. Effective communication is paramount, as you will engage with customers and collaborate with coworkers daily. Your ability to handle cash with precision and perform accurate data entry is critical for maintaining trust and efficiency in transactions.
Prioritizing tasks and multitasking under pressure are vital in a fast-paced banking environment. Strong interpersonal skills will enable you to build rapport with customers, ensuring they feel valued and understood. Demonstrating patience, courtesy, and friendliness will enhance the customer experience, while sales and customer service skills will be key in identifying and acting on cross-sell opportunities.
Additionally, organization and attention to detail are crucial for balancing cash drawers and processing transactions accurately. A proactive approach toward learning and implementing training will empower you to adapt and thrive within the role while delivering exceptional service consistently.
Requirements:
* Ability to prioritize and multitask job expectations
* Cash handling with accuracy with the ability to effectively count cash back to customers
* Ability to type and enter data with accuracy via computer systems
* Takes initiative to learn and implement training provided
* Problem solving
* Interpersonal and customer service skills
* Organization and attention to detail
* Function well in a fast-paced and at times stressful environment
* Clear and efficient communication (Verbal and Written)
Preferred Qualifications:
* Needs based sales experience
Schedule:
Monday - Friday 8:30am-5:00pm
$30k-33k yearly est. 24d ago
Mortgage Loan Operations Specialist I
Mercantile Bank Corporation 4.0
Mercantile Bank Corporation job in Alma, MI
Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers. Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity.
Core Responsibilities:
* Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel.
* Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers.
* Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication.
Why Mercantile?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will play a crucial role in ensuring the seamless onboarding of consumer loans into our core banking system. This position involves processing loan account maintenance and addressing non-posted transactions with precision and diligence. You'll analyze and review reports for any anomalies while employing your research skills to resolve adjustments efficiently.
Your day-to-day activities will include working with both mortgage software systems and Microsoft Excel to book retail loans through integration and manual data input. Additionally, you will maintain accurate loan records, verify maintenance tasks, and reconcile the department's general ledgers. With frequent phone interactions, you will assist internal and external customers, answering loan-related inquiries and facilitating effective communication in a high-energy environment.
This multifaceted role is ideal for someone who thrives on collaboration, problem-solving, and a commitment to excellence.
What We're Looking For
To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports. Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards.
Requirements:
* 1-3 years job related experience in the following areas: banking operations or a similar role
* Accounting background
* Proficient knowledge of computer programs such as Microsoft Office.
* Lending regulations and mortgage loan documentation