Support Specialist jobs at Mercantile Bank of Michigan - 68 jobs

Apply now " Specialist Technical Support Company: REV Group, Inc. Work Hours: Additional Locations: Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven by a commitment to quality and innovation, Spartan and its portfolio of brands Spartan Fire Apparatus and Chassis, Smeal Fire Apparatus, and Ladder Tower (LT) offer a broad range of apparatus to meet specific requirements and demands of the fire service industry. Spartan has a rich history in fire apparatus manufacturing with over 250 years of combined experience. Spartan Emergency Response is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year. SUMMARY: The Customer Service Technician position is responsible for answering incoming calls from end users, service centers, dealers, and original equipment manufacturers (OEMs) and working with service centers to complete repairs by providing instruction, approving / negotiating labor time and rates, and ordering and shipping parts in a timely manner, for Spartan Fire's various product lines including, but not limited to, Chassis, Body, and Aerial. JOB RESPONSIBILITIES: * Communicate with all customers (internal and external) with professionalism and courtesy * Maintain composure in all situations * Resolve service questions related to maintenance, operation, service center locations, warranty, road side assistance * Actively participate in the resolution of field service / warranty matters, including trouble shooting with service centers / technicians * Facilitate appropriate course of action for product repair * Coordinate the timely resolution of problems affecting Original Equipment Manufacturers (OEMs), dealers, service centers, and end-users * Arrange for remote service work or towing for a product that may disabled * Collect, document, and follow-up with information/cases in the ERP system * Communicate with other cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) and OEMs to resolve issues * Authorize and analyze charges for work conducted by service centers * Gather and analyze case information to recommend and establish warranty direction * Provide feedback and case support to supplier charge-back contact * Process warranty part orders and Return Material Authorizations (RMAs) * Represent Spartan at vendor, supplier, OEM, factory, and/or trade show events, as requested * Make monetary and procedural decisions, within company guidelines to assist customers and avoid escalations. * Be aware of how your performance impacts Spartan's financial bottom line and reputation * Process campaigns, recalls and TSB's, as assigned * Solve complex problems with minimal assistance * Other tasks as assigned QUALIFICATIONS: * Associates or Technical degree in related field preferred * 0-2 years' of experience in customer service, customer relations, and mechanical / electrical troubleshooting * Possess, or be willing to obtain: * Commercial Driver's License, Class B * ASE - Medium/Heavy Duty Truck certifications * Bilingual skills preferred * Excellent attendance * Commitment to providing excellent customer support * Strong and consistent attention to detail * Self-motivated with the ability to stay on task * Versatile, flexible, and a willingness to work within constantly changing priorities * Creative and innovative team player * Intermediate computer skills are required * Proficient in Microsoft Office Suite * Capable of comprehensive listening (understanding the message(s) that is being communicated) * Proven knowledge (or ability to quickly learn) of Spartan's products and components - mechanical and electrical * Sound judgment with the ability to make timely, and sometimes difficult, decisions * Able to effectively prioritize and execute tasks in a high-pressure environment * Strong: * Communication skills, verbal and written * Negotiation skills * Organizational, problem-solving, and analytical skills * Willing to: * Maintain a flexible and extended work schedule as needed to accomplish objectives REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans. NOTICE FOR CALIFORNIA RESIDENTS Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.

**Come join our amazing team and work remote from home!** The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. **What You'll Do:** + Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. + Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. + Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. + Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. + Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. + Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. + Knowledge of Microsoft Office Suite required + Must be a team player with strong attention to detail and able to work independently. + Knowledge of relevant industry-specific software packages preferred + Analytical, Detail oriented + Ability to interact with senior management + Ability to make decisions that have significant impact on the department's credibility, operations, and services + Ability to organize and prioritize own work schedule on short-term basis + Strong math skills, balance and check results for accuracy + Ability to compose letters + Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly + Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints **What you'll need:** + High school diploma or GED required. College education preferred but not required. + Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ************************** . **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **Notice to all applicants: Carrington does not do interviews or make offers via text or chat.** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Alliance Catholic Credit Union is seeking an IT Support Specialist who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location. The ideal candidate will: Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network connectivity. Install and configure workstations, peripherals, and authorized applications. Maintain accurate records of issues and resolutions within the help desk system. Deliver user training and provide guidance on essential IT tools and cybersecurity best practices. Maintain, configure, and monitor Symitar core banking systems. Manage user accounts, permissions, and security settings within Symitar. Troubleshoot Symitar-related issues and escalate complex problems to vendor support. Ensure compliance with data security and disaster recovery protocols. Record and update documentation for system configurations, maintenance tasks, and changes. A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with 1-3 years in IT support or help desk environment, prior experience with Symitar, and a strong knowledge of Microsoft Office applications. Previous Credit Union/financial institution experience, programming knowledge, and an Associate's degree in IT or related field are preferred. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

AuSable Valley Community Mental Health Authority provides quality prevention, education, and mental health services, in a fiscally responsible manner, in Iosco, Ogemaw, and Oscoda Counties, which are aimed at improving the health and welfare of persons served, promote greater independence, and improve the quality of life for people in these counties with developmental disabilities, mental illness or substance use disorders. SUMMARY: The goal of this position is to support individuals served with severe and persistent mental illness, serious emotional disturbance, and/or intellectual/developmental disabilities to become active and integrated citizens within their communities. Assists in fostering the highest possible quality of life for individuals in the community, by providing supports and skill building consistent with the Plan of Service to increase independent functioning and decreasing the need for treatment in more restrictive settings. This will be accomplished by helping the individual to identify their personal preferences and implementing a plan of support which honors these preferences. Staff in this position will work in cooperation with individuals, families, community members, case holders and consultants as identified through the Person Centered planning process. Persons with Lived Experience with mental illness, intellectual/developmental disabilities or substance abuse disorders are encouraged to apply. Requirements: Possession of a driver's license valid in the State of Michigan Vehicle insurance as required by Michigan Law Good driving record. AVCMH will provide group home training needed to fill these positions About Us: AuSable Valley Community Mental Health Authority has many opportunities for those looking to make a difference in the lives of our community members by providing beneficial and cost-effective services to our consumers. AVCMHA provides State funded public mental health services to Iosco, Ogemaw, and Oscoda counties in northern Michigan. Services are provided to people with an Intellectual or Developmental Disability (I/DD), a Serious Persistent Mental Illness (SPMI), and/or those who may be Seriously Emotionally Disturbed (SED). The right person will have the ability to demonstrate knowledge of, follow and utilize agency policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within the organizational Job Description for this position are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates must be able to work a flexible schedule and travel throughout the Board's coverage area and, at times, around different areas of the state. Possession of a driver's license valid in the State of Michigan, vehicle insurance as required by Michigan Law, and a good driving record; be a U.S. Citizen or have possession of necessary papers allowing holder to work legally within the United States. Excellent Benefit Package includes: PTO (paid time off) Accrual Program Paid Holidays BC/BS PPO Medical Benefits Health Savings Account Flex Savings Account Dental Vision Pension Plan Tuition Assistance Program Student Loan Payment Assistance Term Life Insurance Short Term Disability Insurance Long Term Disability Insurance Voluntary Life Insurance AFLAC Equal Employment Opportunity Policy: AuSable Valley Community Mental Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ******************

AuSable Valley Community Mental Health Authority provides quality prevention, education, and mental health services, in a fiscally responsible manner, in Iosco, Ogemaw, and Oscoda Counties, which are aimed at improving the health and welfare of persons served, promote greater independence, and improve the quality of life for people in these counties with developmental disabilities, mental illness or substance use disorders. SUMMARY: The goal of this position is to support individuals served with severe and persistent mental illness, serious emotional disturbance, and/or intellectual/developmental disabilities to become active and integrated citizens within their communities. Assists in fostering the highest possible quality of life for individuals in the community, by providing supports and skill building consistent with the Plan of Service to increase independent functioning and decreasing the need for treatment in more restrictive settings. This will be accomplished by helping the individual to identify their personal preferences and implementing a plan of support which honors these preferences. Staff in this position will work in cooperation with individuals, families, community members, case holders and consultants as identified through the Person Centered planning process. Persons with Lived Experience with mental illness, intellectual/developmental disabilities or substance abuse disorders are encouraged to apply. Requirements: Possession of a driver's license valid in the State of Michigan Vehicle insurance as required by Michigan Law Good driving record. AVCMH will provide group home training needed to fill these positions About Us: AuSable Valley Community Mental Health Authority has many opportunities for those looking to make a difference in the lives of our community members by providing beneficial and cost-effective services to our consumers. AVCMHA provides State funded public mental health services to Iosco, Ogemaw, and Oscoda counties in northern Michigan. Services are provided to people with an Intellectual or Developmental Disability (I/DD), a Serious Persistent Mental Illness (SPMI), and/or those who may be Seriously Emotionally Disturbed (SED). The right person will have the ability to demonstrate knowledge of, follow and utilize agency policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within the organizational Job Description for this position are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates must be able to work a flexible schedule and travel throughout the Board's coverage area and, at times, around different areas of the state. Possession of a driver's license valid in the State of Michigan, vehicle insurance as required by Michigan Law, and a good driving record; be a U.S. Citizen or have possession of necessary papers allowing holder to work legally within the United States. Excellent Benefit Package includes: PTO (paid time off) Accrual Program Paid Holidays BC/BS PPO Medical Benefits Health Savings Account Flex Savings Account Dental Vision Pension Plan Tuition Assistance Program Student Loan Payment Assistance Term Life Insurance Short Term Disability Insurance Long Term Disability Insurance Voluntary Life Insurance AFLAC Equal Employment Opportunity Policy: AuSable Valley Community Mental Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ******************

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Market Support Specialist ("MSS") supports the Commercial and Specialty lines of business and partners with relationship management in the management of their banking portfolios. The MSS ensures banking processes flow effectively and efficiently while delivering high levels of client support. Essential Functions/Responsibilities * Provides a wide variety of administrative duties in support of multiple relationship managers or executive team members, within an assigned market. * Account Management: * Assist Relationship Management in developing new lending and depository business with existing and prospective customers. * Process and ensure accuracy of loan documentation for closings. This includes entering financial information into the loan system/Ncino and ensuring that all necessary documentation is included in the loan package prior to closing. * Process/input loan opportunities into nCino from term sheet phase to ultimate loan closing. * Collaborate with EBS/Operations team on deal discussions/weekly huddles to coordinate workflow tasks and closing timelines are met. * Collaborate with relationship managers on collection of necessary information from clients, including financial statements, covenant compliance certificates, and borrowing base reports. * May close executable loan documentation on behalf of company at the request of manager(s). * Forward executed loan documentation to appropriate internal department and ensures executed loan documents are sent for booking to the appropriate department in a timely, efficient manner. * Client Service: * Focus on overall bank relationship for customers to include loan and deposit relationships. Coordinate opening of deposit and other banking services with banking center or back-office partners. Need to evaluate this responsibility as it is currently being performed by the treasury management support team. * Provide support by applying payments, quoting payoffs, providing statements, and researching loan maintenance or history. * Maintain existing loan portfolio in an administrative capacity to include managing and minimizing loan exceptions, past due loan balances and updating loan portfolios with current loan information. * Responsible for working closely with Relationship Manager's regarding maturing reports and exceptions. * Support/Manage: * Proactively interact with relationship managers, clients, and attorneys regarding routine to moderately complex account inquiries, problem resolution and/or account maintenance issues. * Administer programs, projects and / or processes specific to the line of business served; may be required to work with regulators/internal review/risk as requested. * Support market leaders and RMs with planning and execution of client events, meetings, and entertainment. * May support entire department i.e., organization charts, track all associates' time off, order supplies, as well as general support. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job * 5 years administrative support experience in roles interfacing with managers, executive leaders, and customers (external and internal). * Well-developed understanding of lending policies, regulatory requirements, and collateral perfection requirements * Proficiency using Microsoft Office Suite (Excel, Word). * The ability to follow and understand complex instructions and maintain written/electronic records. * Strong interpersonal, written, and verbal communication skills. Preferred Knowledge and Skills * Associate's degree in a business, management, or related curriculum. * Experience using loan and deposit platform for report generation and gathering purposes. Level of Complexity and Scope * Executes tasks of diverse scope that are moderately complex in nature Degree of Independence and Decision-Making * Uses generally defined practices and policies to select methods and techniques for accomplishing tasks and problem resolution Required Supervisory Responsibilities * No direct supervisory requirements Physical Requirements Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. Development and Training Pay Range: $26.44/hour to $33.75/hour Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.

Why GMF Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada- and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington, TX office. Please note: We are unable to provide any type of sponsorship for this position at this time. What makes you a dream candidate? Knowledge and Skills Knowledge of business processes for supported business groups Knowledge of information technology systems, infrastructure and operations Deep understanding of cloud computing technologies, business drivers and emerging computing trends Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes Working knowledge of Agile development, Scrum and Application Lifecycle Management Skills Strong people skills including the ability to interact with employees at all levels Ability to meet expected delivery dates and the tasks necessary to achieve objectives Competent in the use of Microsoft Office software Strong written and oral communication skills Good computer skills and conversance in information technology issues Ability to make sound decisions and exercise good judgment Proven experience with Canvas Apps and Model-Driven Apps development Experience with Power Platform COE Kit and administration Hands-on experience with Microsoft Dataverse, SharePoint integration, Power Automate, and Copilot Studio Strong knowledge of SQL, JavaScript, and C# Familiarity with Azure services and RESTful APIs Experience with ALM (Application Lifecycle Management) in Power Platform Experience and Education High School Diploma or equivalent required Bachelor's Degree in related field or equivalent experience preferred 2-4 years of experience in an IT environment and respective business area in analyzing and implementing applications systems required 2-4 years of experience in articulating the business drives and architectural approach/trade-offs during discussions for solution buy-in at various levels and gain consensus required Experience in driving new infrastructure technologies from proof-of-concepts to full production implementation required Experience in driving cloud migration and strategy initiatives required Experience in implementing, configuring, customizing, upgrading and administering and troubleshooting SharePoint preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office #LI-DW1 #LI-Hybrid #GMFjob About the Role: This role is responsible for the administration, support, and optimization of Microsoft Power Platform solutions, Microsoft 365 services, and SharePoint environments. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills. The candidate will provide hands-on implementation tasks and support for Microsoft 365 support, including design, configuration, and strategies to support operational KPIs. The candidate will support the Project Manager, Product Owner and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. Introductory level implementation and maintenance involvement of complex Office 365 Provide application first-tier and second-tier support for issue resolution Provide coordination of software interfaces between supported business applications with program development teams Introductory level implementation and maintenance involvement of complex Office 365 Responsible for managing user access, licensing changes and Azure security group implementation Hands on administration of Microsoft Office 365 cloud technologies Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product Develop, Maintain and update O365 governance documentation with product owners & Sr Implementation Engineers Maintain PowerShell scripts used to manage/support the O365 environment for Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions Assists staff with troubleshooting complex technical issues experienced by internal and external customers Provides technical support and maintains uptime as defined within the IT acceptable standards Addresses production issues experienced by O365 users Responsible for designing, developing, and implementing high-quality applications using Microsoft Power Platform and Nintex Expertise in creating Canvas Apps, Model-Driven Apps, and working with Dataverse, SharePoint, Power Automate, Copilot Studio, Nintex automation Cloud, and Nintex form Develop custom solutions utilizing Microsoft Dataverse, SharePoint integration, Premium connectors and custom connectors Implement complex business workflows and automate processes using Power Automate Utilize Copilot Studio to enhance app development and user experiences with AI-driven features Work closely with business stakeholders to understand requirements and translate them into technical specifications Document development processes, workflows, and project details accurately Adhere to best practices in coding, testing, and deployment Availability for On-Call and after hour tasks

Why GMF Technology? Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington, TX office. Please note: We are unable to provide any type of sponsorship for this position at this time. About the Role: This role is responsible for the administration, support, and optimization of Microsoft Power Platform solutions, Microsoft 365 services, and SharePoint environments. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills. The candidate will provide hands-on implementation tasks and support for Microsoft 365 support, including design, configuration, and strategies to support operational KPIs. The candidate will support the Project Manager, Product Owner and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. * Introductory level implementation and maintenance involvement of complex Office 365 * Provide application first-tier and second-tier support for issue resolution * Provide coordination of software interfaces between supported business applications with program development teams * Introductory level implementation and maintenance involvement of complex Office 365 * Responsible for managing user access, licensing changes and Azure security group implementation * Hands on administration of Microsoft Office 365 cloud technologies * Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product * Develop, Maintain and update O365 governance documentation with product owners & Sr Implementation Engineers * Maintain PowerShell scripts used to manage/support the O365 environment for * Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions * Assists staff with troubleshooting complex technical issues experienced by internal and external customers * Provides technical support and maintains uptime as defined within the IT acceptable standards * Addresses production issues experienced by O365 users * Responsible for designing, developing, and implementing high-quality applications using Microsoft Power Platform and Nintex Expertise in creating Canvas Apps, Model-Driven Apps, and working with Dataverse, SharePoint, Power Automate, Copilot Studio, Nintex automation Cloud, and Nintex form * Develop custom solutions utilizing Microsoft Dataverse, SharePoint integration, Premium connectors and custom connectors * Implement complex business workflows and automate processes using Power Automate Utilize Copilot Studio to enhance app development and user experiences with AI-driven features * Work closely with business stakeholders to understand requirements and translate them into technical specifications * Document development processes, workflows, and project details accurately * Adhere to best practices in coding, testing, and deployment * Availability for On-Call and after hour tasks What makes you a dream candidate? Knowledge and Skills * Knowledge of business processes for supported business groups * Knowledge of information technology systems, infrastructure and operations * Deep understanding of cloud computing technologies, business drivers and emerging computing trends * Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs * Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes * Working knowledge of Agile development, Scrum and Application Lifecycle Management Skills * Strong people skills including the ability to interact with employees at all levels * Ability to meet expected delivery dates and the tasks necessary to achieve objectives * Competent in the use of Microsoft Office software * Strong written and oral communication skills * Good computer skills and conversance in information technology issues * Ability to make sound decisions and exercise good judgment * Proven experience with Canvas Apps and Model-Driven Apps development * Experience with Power Platform COE Kit and administration * Hands-on experience with Microsoft Dataverse, SharePoint integration, Power Automate, and Copilot Studio * Strong knowledge of SQL, JavaScript, and C# * Familiarity with Azure services and RESTful APIs * Experience with ALM (Application Lifecycle Management) in Power Platform Experience and Education * High School Diploma or equivalent required * Bachelor's Degree in related field or equivalent experience preferred * 2-4 years of experience in an IT environment and respective business area in analyzing and implementing applications systems required * 2-4 years of experience in articulating the business drives and architectural approach/trade-offs during discussions for solution buy-in at various levels and gain consensus required * Experience in driving new infrastructure technologies from proof-of-concepts to full production implementation required * Experience in driving cloud migration and strategy initiatives required * Experience in implementing, configuring, customizing, upgrading and administering and troubleshooting SharePoint preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office #LI-DW1 #LI-Hybrid #GMFjob

Bankcard Services strives to simplify operations, reduce cost confusion, and streamline payments for small and mid-size business owners across the country. Every customer is provided with the reliable, flexible, and secure business solutions they need in a clear, transparent manner they can trust. We are committed to the highest level of innovative technology, contract terms, and customer service-earning our customers' business every day. Every employee is provided with the vital tools, resources, and compensation needed to achieve success. We will deliver results, tell the truth, and make a difference with a determination to transform the business world. Good is not nearly good enough. We go above and beyond. As a Customer Success Advocate you will provide a helping hand to our Customers who are using Bankcard and the ones who inquire about using us. Our Support team quickly adapts to customer needs to deliver a human and consultative experience through creative problem-solving and a thorough knowledge of how Bankcard works. In this role, you'll get to: Develop deep knowledge of the merchant services / credit card processing industry Engage with our customers to effectively educate, answer their questions, resolve issues, provide guidance, and identify pain points all through phone, email, and chat. Answer how-to questions and help customers navigate a variety of tools within Bankcard. Communicate thoughtful, customized solutions that help new and existing customers move forward and grow their business Collaborate with internal teams and account owners, to identify opportunities Show composure, resilience, and flexibility as customer needs evolve and case volume changes Perform revenue analysis for clients to ensure their needs are being met efficiently Perform transaction processing analysis to optimize merchants' processing activity Work closely with our support, sales, underwriting, marketing, and product teams to help deliver exceptional customer experiences Identify and execute improvements in our current processes, tools, reporting, and documentation Manage a diverse pipeline of businesses and prioritize outreach to accelerate sales cycles Reach out to businesses in your pipeline at scale through cold calling, emailing and social selling Promote urgency through a solutions-based sales approach, identifying challenges with businesses and providing targeted value around how Bankcard can help We are looking for people who: Find creative problem-solving fulfilling & challenging Are self-motivated & eager to learn Thrive in a dynamic & collaborative environment and are comfortable with ambiguity Adapt quickly to changing priorities and customer needs Have a clear, professional, and informative communication style Interested in building technical skills Plusses & Perks: Open and transparent culture 50% 401 (k) match up to 5% of your salary. Awesome opportunities for career growth Paid Time Off A comprehensive medical plan with low copays and low premiums. Health care insurance includes Dental and Vision (up to 75% company paid) Life insurance (100% company paid) Paid maternity and paternity leave Short term and long term disability insurance (100% company paid) Additional Information All your information will be kept confidential according to EEO guidelines. This job description provides many examples of the types of responsibilities required, but it is not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document. Bankcard Services is an equal opportunity employer to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Bankcard Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Service + Support Representative I Pay Range: Band B - MRP 1 Responsible for contributing to and creating a positive member experience by providing support to activities for members, onstage staff and the various credit union deposit accounts/programs. This includes writing and communicating operational procedure support to onstage staff as well as administrative tasks involved with the maintenance and control of deposit accounts and processes. Regular collaboration and correspondence with staff, members and 3rd party service partners is essential What You'll Do * Assist Onstage staff with member requests for research/information/troubleshooting on deposit related accounts; serve as a resource on policies, procedures & workflow. This includes managing Solution Center Support Requests, helpline requests as well as supporting new products/services/workflows that may be introduced. * Process requests such as, but not limited to: mailed-in, faxed or online applications for new memberships, new accounts, revisions, account closures, verification of deposits, address change requests; Online account opening and onboarding; transactions, loan coupon orders, and similar functions. * Ensure correspondence and notices to members are taking place as required by department procedures * Assist with updates, (including testing) additions or removal of supporting information & * procedures on the internal knowledge-based portal (Solution Center); Perform periodic reviews of such material to ensure it is up to date and meets user needs; make suggestions for improvements and enhancements to procedures, policies, and workflows. * Assist with quality monitoring tracking, reporting and related follow up/corrections on items including but not limited to name changes, social security number changes, address changes, and similar as assigned What You'll Bring * Position requires a High School Diploma or GED. * Requires one to two years of similar or related experience with a financial institution. * A strong working knowledge of Microsoft Outlook, Word and Excel. * Strong time management skills * Bondable per CUMIS guidelines. What you'll Get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

This individual will be assisting the IT Department supporting multiple branch locations (MI, OH, and FL). Will be working with an enterprise class Help Desk solution that is utilized by the employees who log tickets that explain the issue they are having. Provide troubleshooting and assistance as needed and based on priorities, following department guidelines ensuring the problem can be reproduced, and include all pertinent information in ticket before escalating to next level. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ability to fully articulate complex technical solutions to non-technical end users in a clear concise manner. Will be required to travel once/twice a month (mostly day trips along with the occasional overnight stay) to branch locations. Ability to work with all employees and IT related vendors. Previous experience with the following: Operating Systems/Applications Server Hardware Platforms Networking Equipment Networking IP Protocol Wireless networking Printers Ability to refresh desktop/laptop. Ability to troubleshoot software/hardware issues.

This individual will be assisting the IT Department supporting multiple branch locations (MI, OH, and FL). Will be working with an enterprise class Help Desk solution that is utilized by the employees who log tickets that explain the issue they are having. Provide troubleshooting and assistance as needed and based on priorities, following department guidelines ensuring the problem can be reproduced, and include all pertinent information in ticket before escalating to next level. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ability to fully articulate complex technical solutions to non-technical end users in a clear concise manner. Will be required to travel once/twice a month (mostly day trips along with the occasional overnight stay) to branch locations. Ability to work with all employees and IT related vendors. Previous experience with the following: Operating Systems/Applications Server Hardware Platforms Networking Equipment Networking IP Protocol Wireless networking Printers Ability to refresh desktop/laptop. Ability to troubleshoot software/hardware issues.

**Come join our amazing team and work in our Westfield, IN location, or remote from home in Eastern Time Zone!** The Dispute Support Specialist is responsible for providing general support to the Loan Administration Support Department's Dispute Team to ensure proper tracking and organization of customer complaints and issues. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $23.50/hr - $25.50/hr. **What you'll do:** + Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors. + Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines. + Collaborates daily with multiple internal business units by gathering information to resolve open complaints. + Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents. + Provides general administrative support as needed. + Performs other duties or special projects as assigned. + Knowledge of Microsoft Office Suite required + Must be a team player with strong attention to detail and able to work independently. + Knowledge of relevant industry-specific software packages preferred + Strong analytical skills and attention to detail + Ability to interact with senior management + Ability to make decisions that have significant impact on the department's credibility, operations, and services + Ability to organize and prioritize own work schedule on short-term basis + Strong math skills, balance and check results for accuracy + Ability to compose letters + Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly + Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints **What you'll need:** + High school diploma or GED required. College education preferred but not required. + Minimum of two (2) years related mortgage banking, and/or financial industry experience required. **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **Notice to all applicants: Carrington does not do interviews or make offers via text or chat.** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Job type Full-time Full job description: FSA Insurance Agency is seeking to grow its team with dedicated professionals who can connect with customers on a personal level, address needs, maintain and grow the business. Responsibilities: Develop insurance quotes (auto, home, life, and health) for current and potential customers Manage office sales pipeline of potential business opportunities Service existing book of business Address customer inquiries and troubleshoot issues and concerns Document and update customer records Provide information regarding insurance products and services offered Provide prompt, accurate, and friendly customer service Establish and maintain customer relationships Requirements: Critical thinker with the ability to multitask and solve problems Excellent verbal and written communication skills Strong interpersonal skills Motivated problem solver Sales experience preferred but not required Willingness to obtain Property, Casualty, Life, and Health Licenses (paid for by employer) Benefits: Competitive base salary Health Benefits 401k Paid time off and paid holidays Paid licensing and license renewal reimbursement

Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly complex financial goals with the highest standards of service and integrity. Through our four companies, Wintrust Investments LLC, Wintrust Private Trust., Great Lakes Advisors LLC, and The Chicago Deferred Exchange Company LLC, we offer comprehensive wealth management solutions, including investment, trust, and asset management services. Wintrust Wealth Management is a division of Wintrust, a financial services company with more than $66 billion in assets. A Wintrust Investments (WTI) Support Team Specialist is part of a dynamic team of professionals that operate in a fast-paced environment supporting Wintrust Investments, a division of Wintrust Financial. A Support Team Specialist will act as a liaison to our internal sales professionals, provide technical support and solutions for the firm's desktop technology, participate in the onboarding activities of new sales professionals, and problem solve issues for all stakeholders of the firm. Expectations include exceptional communication and organizational skills, quality customer service, and teamwork. The responsibilities and skills required for this position include, but are not limited to, the following: Strong project management skills. Time management and organizational skills. Understanding of the financial markets including knowledge of investment products. Manage large amounts of incoming calls and requests. Identify and assess the needs of the caller to achieve satisfaction. Build sustainable relationships and trust with sales professionals through open and interactive communication. Provide accurate and complete information by using the technology tools and established processes. Multitask by handling multiple requests concurrently. Participate in the onboarding of new sales professionals by providing on-site support, scheduling, managing, and preparing for client onboarding. Provide training to sales professionals on desktop technology and operational processes. Go the extra mile to follow up on inquiries from sales professionals to ensure the end solution was met. Requirements: Bachelor's degree, Business, Finance, or Economics, preferred FINRA Series 7 and Series 66 required, and insurance license desired Proven superior verbal and written communication skills Previous experience in an investment-related field, finance, or banking is preferred Highly proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.) Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: Salary Employees: The estimated salary range for this role is $50,000 - $65,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience. #LI-HYBRID From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and annual discretionary bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours Promote from within culture The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations. What You'll Do Provide administrative support for a team of Lenders with standard portfolios within a specific market Process daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing, advances, transfers, payoffs and pay downs on loans Troubleshoot and investigate customer issues and onboard new clients Support Relationship Managers by answering calls, preparing loan packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects Ensure all regulatory and compliance requirements are met Qualifications Minimum 3-5 years' banking experience with strong knowledge of account opening; commercial loan servicing experience a plus Exceptional customer service skills Strong verbal and written communication skills High level of organization and time-management with keen attention to detail and the ability to respond quickly to changes in priorities and tasks Proficient in MS Office including Excel and Word; familiarity with FIS, Salesforce, and/or ACBS a plus Knowledge and understanding of various loan documents, banking processing standards, best practices, and audit control procedures Benefits Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation The estimated salary range for this role is $50,000-$65,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills and experience. #LI-AC1 From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The PMI Specialist is responsible for the accurate and timely administration of Private Mortgage Insurance (PMI) on residential mortgage loans. This includes monitoring loans for PMI requirements, ensuring timely cancellation or termination of PMI in compliance with investor and regulatory guidelines, and maintaining proper documentation. The role requires excellent attention to detail, knowledge of mortgage servicing practices, and the ability to work cross-functionally with other departments and external stakeholders. WHAT YOU WILL BE DOING * Monitor loan portfolios for PMI eligibility, activation, and cancellation in accordance with federal regulations (e.g., Homeowners Protection Act of 1998) and investor guidelines (Fannie Mae, Freddie Mac, FHA, etc.).• Process PMI cancellation or termination requests from borrowers and ensure compliance with internal policies and regulatory requirements.• Perform monthly PMI audits and reconciliations, correcting discrepancies and ensuring accurate reporting.• Coordinate with PMI providers to obtain certificates, update insurance coverage, and resolve payment or coverage issues.• Maintain accurate PMI data in servicing systems, including LTV calculations, property values, and insurance premium payments.• Respond to internal and external inquiries related to PMI in a timely and professional manner.• Assist in developing and maintaining procedures and training materials related to PMI functions.• Generate PMI-related reports for management and regulatory review.• Stay up to date with changes in PMI laws, investor requirements, and servicing best practices. WHAT WE NEED FROM YOU Must-Have Qualifications:• High school diploma or equivalent; Associate's or Bachelor's degree in finance, accounting, or related field preferred.• 2+ years of experience in mortgage servicing, with direct experience in PMI management preferred.• Knowledge of mortgage servicing systems (e.g., MSP, Black Knight, etc.) and PMI processes.• Familiarity with federal regulations and investor guidelines relating to PMI.• Strong analytical skills and attention to detail.• Excellent communication and customer service skills.• Proficient in Microsoft Office, particularly Excel and Word.Nice To Have Qualifications: • Experience working with PMI vendors or insurers.• Knowledge of escrow analysis and mortgage insurance disbursements. THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Job Description Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities • Monitor loan portfolios for PMI eligibility, activation, and cancellation in accordance with federal regulations (Homeowners Protection Act of 1998) and investor guidelines (Fannie Mae, Freddie Mac, FHA, etc.) • Process PMI cancellation or termination requests from borrowers and ensure compliance with internal policies and regulatory requirements • Review evaluations and appraisals to verify property value and ensure accurate PMI requirements • Perform monthly PMI audits and reconciliations, correcting discrepancies and ensuring accurate reporting • Coordinate with PMI providers to obtain certificates, update insurance coverage, and resolve payment or coverage issues • Maintain accurate PMI data in servicing systems, including LTV calculations, property values, and insurance premium payments • Respond to internal and external inquiries related to PMI in a timely and professional manner • Assist in developing and maintaining procedures and training materials related to PMI functions • Generate PMI-related reports for management and regulatory review. • Stay up to date with changes in PMI laws, investor requirements, and servicing best practices Qualifications Must-Have Qualifications: • 1+ years of experience in mortgage servicing • Knowledge of mortgage servicing systems (e.g., MSP, Black Knight, etc.) • Familiarity with federal regulations and investor guidelines • Strong analytical skills and attention to detail • Excellent communication and customer service skills • Proficient in Microsoft Office, particularly Excel and Word • High school diploma or equivalent Nice To Have Qualifications: • Associate's or Bachelor's degree in finance, accounting, or related field • Direct experience in PMI management and experience working with PMI vendors or insurers • Knowledge of escrow analysis and mortgage insurance disbursements