Support Specialist jobs at Mercantile Bank of Michigan

Hybrid Role: IT Help Desk Analyst + Jr. Encompass Administrator Employment Type: Full-Time Department: Information Technology Reports To: Director of Technology About Success Mortgage Partners Success Mortgage Partners (SMP) is a fast-paced, family-valued, and service-driven independent mortgage lender committed to empowering employees through collaboration, innovation, and technology. We support both corporate staff and partner branches nationwide, providing exceptional internal service so that our teams can deliver exceptional service to borrowers and referral partners. Position Overview This hybrid position combines Level 1-2 IT Help Desk Support with Jr. Encompass Administration, creating a unique opportunity for a technically skilled mortgage professional to support day-to-day IT needs while also contributing to the ongoing optimization of our Loan Origination System (LOS), Encompass. The ideal candidate brings experience supporting mortgage users, troubleshooting LOS workflows, managing systems access, and resolving both software and hardware issues in a timely and customer-focused manner. Key Responsibilities Encompass Jr. Administrator Responsibilities Provide advanced help desk support and troubleshooting for the Encompass LOS, including issues involving users, workflows, integrations, and third-party vendors. Assist with user support related to mortgage origination tasks and LOS operations with professionalism, urgency, and attention to compliance and software best practices. Support Corporate Trainers and collaborate with Encompass administrators and developers on enhancements, automation, and system improvements. Support, maintain, and troubleshoot vendor permissions and access (DU, LPA, FHA Connection, GUS, credit providers, etc.). IT Help Desk Responsibilities Provide Level 1 & Level 2 technical support via phone, email, ticketing, and remote/in-person assistance. Troubleshoot issues related to: Active Directory & user accounts Windows 10/11, computers, docks, peripherals Microsoft 365, Teams, OneDrive, Outlook VPN connectivity, MFA resets, OKTA VOIP solutions (RingCentral, Teams) Networking basics: DHCP, DNS, IP addressing SharePoint and OneDrive file access/permissions Adobe Acrobat/Reader Manage tickets, escalate when necessary, and ensure timely resolution of user issues. Perform new computer deployments, remote user setup support, and system upgrades. Qualifications Required Minimum 3 years mortgage industry experience, directly supporting mortgage users, systems, or workflows. Minimum 2 years IT help desk experience (Level 1-2), including AD, Windows OS, networking basics, and Microsoft 365. At least 3 years supporting Encompass LOS or other mortgage systems. Ability to troubleshoot, research, and resolve both technical and LOS issues with urgency and professionalism. Strong customer service, communication, documentation, and organizational skills. Preferred Experience supporting Encompass administration, configurations, or automation. Experience with OKTA SSO/MFA, Fortinet, Proofpoint, or CrowdStrike. Familiarity with LOS integrations and mortgage workflow optimization. Ticketing system experience (FreshDesk or similar). Former mortgage processors, loan partners, or similar roles with high technical aptitude are strongly encouraged. Working Conditions This is a hybrid role based out of SMP's Livonia, MI office. Most work can be performed remotely; however, onsite presence and occasional travel may be required for project, training, or support needs.

Pay: $90,000.00 - $120,000.00 per year Why This Is a Great Opportunity Join a growing, innovative company at the forefront of solar manufacturing and engineering. You'll play a vital role in shaping how technology drives business performance, working directly with decision-makers to make a measurable impact. Enjoy a competitive compensation package, comprehensive benefits, and a workplace that values balance-with three weeks of PTO plus an extra week off between Christmas and New Year's (not counted toward PTO). This is a great opportunity to grow your IT career within a collaborative, forward-thinking organization that's building a sustainable future. Location Albion, Michigan - It is a hybrid position. Note To be considered, candidates must have hands-on experience managing and supporting NetSuite ERP systems. About Our Client Our client is Michigan's leading manufacturer of solar racking systems-veteran and family-owned since 2007. They design and produce high-quality solar roof, ground, and carport systems, all manufactured and inventoried at their Albion facility. With a culture rooted in integrity, innovation, and customer success, they continue to expand their impact across the solar and engineering industries. Job Description Manage and maintain the company's NetSuite ERP environment, ensuring optimal performance and functionality. Provide expert-level technical support to end users, resolving system issues efficiently. Configure and customize NetSuite to align with evolving business needs. Collaborate cross-functionally to design workflows, custom reports, and integrations that streamline operations. Deliver user training sessions to improve adoption and utilization of the system. Support system updates, testing, and documentation to ensure data accuracy and process efficiency. Qualifications Proven experience administering and supporting NetSuite ERP systems. Strong understanding of business processes in manufacturing, supply chain, or engineering environments. Technical proficiency in system configuration, integration, and report building. Excellent communication, analytical, and problem-solving skills. Bachelor's degree in Information Systems, Computer Science, or related field preferred. Why You'll Love Working Here You'll join a family-oriented company that values teamwork, innovation, and accountability. As a key player in a close-knit environment, you'll see your ideas implemented quickly and your contributions recognized. The company's commitment to customer success, employee growth, and sustainable energy solutions makes this a meaningful place to build your career. JPC-439 Job Type: Full-time Benefits: 401(k) Dental insurance Paid time off Vision insurance

ELGA Credit Union Help Desk II Department: Technology Solutions Reports To: CIO Classification: Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: To monitor hardware, software and communications infrastructure to support and maintain the efficiency of the installed systems. This position utilizes their knowledge of computer systems and operations to find and fix problems such as issues with network communications, storage and retrieval, application errors and malfunctioning server and communications platforms. Acts as an administrator to key application platforms in use at the Credit Union. Responsible for effective workstation image creation, deployment, and asset tracking. Responsible for the management of Microsoft Office 365 application deployment and license tracking. Essential Functions & Responsibilities: 30% - Effectively build and deploy workstation images that adhere to security best practices. Develop an efficient image deployment strategy that utilizes inventory management and allows for the successful imaging and deployment of workstations as needed. Ensure that sufficient inventory of workstations and FRU's are available to anticipate planned needs and breakages. Administer Microsoft 365 application deployment and track user licensing. Troubleshoot and resolve workstation operating system or application anomalies to successful resolution. 15% - Effectively administer various programs and systems in use at the Credit Union. Develop appropriate solutions to identified issues that address the problem as well as mitigate future issues. Ensure that any proposed solutions have a security focus. Coordinate installs and updates with various business units and liaison with vendors to implement solutions or remediate identified issues. 15% - Effectively administer the communications and desktop fax solution. This includes but is not limited to the assignment of extensions, voice mail, fax numbers and any associated routing or configuration. 10% - Proactively monitors systems and searches out opportunities to leverage current and new technologies to increase the return on investment and provide an efficient and flexible environment. 10% - Act as a backup for infrastructure communications and VPN support. This includes switch port and router configuration setup and maintenance and capacity planning. Making recommendations for updates or new features and ensuring that ELGA is receiving the maximum return on their technology investment. 10% - Embrace and advocate the principles of The ELGA Way in daily job performance. Reflect ELGA's service and core values in every interaction with members and other Associates. Foster a positive image of ELGA and present a professional demeanor at all times. Perform job duties in accordance with all applicable policies. 10% - Perform other job related duties as assigned. Performance Measurements: 1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building. 2. To take full responsibility for your own success with no excuses and to add comments to performance management system on your accomplishments. 3. Branch to branch inventory and equipment cleaning/maintenance, develop tracking to show work performed in relation to the work defined or left to be completed. 4. Active server, workstation, and communications equipment inventories are maintained as the infrastructure environment changes. 5. Special projects as assigned. Knowledge and Skills: Experience: Three to five years of similar or related experience. Education: BS or BA degree in computer science, business administration or related field or related training. Proficient in the use of MS Office 365 suite of software. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: 1. Analytical thinker with a passion for challenges and problem-solving who can respond well to crisis situations. 2. Experience with server and desktop operating systems. 3. Strong customer service skills and a willingness to assist others. 4. Must be able to effectively communicate to all levels within the organization and with all levels of technical competency. 5. Strong oral and written communication skills. 6. Strong time management skills. 7. Strong attention to detail. 8. Excellent problem solving and analytical skills. 9. Experience in infrastructure architecture, data centers, servers, and networks. 10. Must be able to work independently. Physical Requirements: Must be able to lift 50 pounds unassisted. Work Environment: Various responsibilities require work to be on-site at our various locations. May have the option to work remotely as well. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters What makes you the dream candidate? Knowledge of graphic design and/or animated media Knowledge of digital communication and media Understanding of corporate branding and working within brand guidelines Basic understanding of video production best practices Knowledge of industry trends and ability to incorporate them into work Proficiency with Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro, After Effects) Strong written and verbal communication skills Proven design and project management skills Ability to take ideas from concept to execution Understanding of internal communications importance Strong interpersonal skills for stakeholder collaboration Ability to meet multiple deadlines in a fast-paced environment Exceptional organizational skills Comfortable with Microsoft Office Working knowledge of HTML a plus Digital photography experience a plus Ability to work independently and as part of a virtual team Embrace company practices and demonstrate understanding of GMF culture Education and Experience: Bachelor's Degree in related field or equivalent experience required 1-3 years experience in graphic design, communications, or related field What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office #LI-MO1 #LI-hybrid The Graphic and Video Support Specialist I is responsible for creating graphic and video content primarily used to communicate to GM Financial's internal audience. This team member partners with Corporate Communications and stakeholders to develop engaging, effective graphics and videos aligned with strategic objectives. The role includes managing projects to ensure efficient workflows and delivery of high-quality assets. In this role you will: Manage multiple deadline-driven Corporate Communications projects from concept to asset delivery Partner with team members and stakeholders to understand message goals and brainstorm creative ideas for multi-channel solutions Manage project request log and production calendar for efficient workflow Maintain organized project files for design team access Create unique, engaging, and high-quality assets that strengthen messaging and brand Continuously improve processes and creative messaging to support team goals Demonstrate teamwork and promote an ego-free, creative culture

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.

AuSable Valley Community Mental Health Authority provides quality prevention, education, and mental health services, in a fiscally responsible manner, in Iosco, Ogemaw, and Oscoda Counties, which are aimed at improving the health and welfare of persons served, promote greater independence, and improve the quality of life for people in these counties with developmental disabilities, mental illness or substance use disorders. SUMMARY: The goal of this position is to support individuals served with severe and persistent mental illness, serious emotional disturbance, and/or intellectual/developmental disabilities to become active and integrated citizens within their communities. Assists in fostering the highest possible quality of life for individuals in the community, by providing supports and skill building consistent with the Plan of Service to increase independent functioning and decreasing the need for treatment in more restrictive settings. This will be accomplished by helping the individual to identify their personal preferences and implementing a plan of support which honors these preferences. Staff in this position will work in cooperation with individuals, families, community members, case holders and consultants as identified through the Person Centered planning process. Persons with Lived Experience with mental illness, intellectual/developmental disabilities or substance abuse disorders are encouraged to apply. Requirements: Possession of a driver's license valid in the State of Michigan Vehicle insurance as required by Michigan Law Good driving record. AVCMH will provide group home training needed to fill these positions About Us: AuSable Valley Community Mental Health Authority has many opportunities for those looking to make a difference in the lives of our community members by providing beneficial and cost-effective services to our consumers. AVCMHA provides State funded public mental health services to Iosco, Ogemaw, and Oscoda counties in northern Michigan. Services are provided to people with an Intellectual or Developmental Disability (I/DD), a Serious Persistent Mental Illness (SPMI), and/or those who may be Seriously Emotionally Disturbed (SED). The right person will have the ability to demonstrate knowledge of, follow and utilize agency policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within the organizational Job Description for this position are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates must be able to work a flexible schedule and travel throughout the Board's coverage area and, at times, around different areas of the state. Possession of a driver's license valid in the State of Michigan, vehicle insurance as required by Michigan Law, and a good driving record; be a U.S. Citizen or have possession of necessary papers allowing holder to work legally within the United States. Excellent Benefit Package includes: PTO (paid time off) Accrual Program Paid Holidays BC/BS PPO Medical Benefits Health Savings Account Flex Savings Account Dental Vision Pension Plan Tuition Assistance Program Student Loan Payment Assistance Term Life Insurance Short Term Disability Insurance Long Term Disability Insurance Voluntary Life Insurance AFLAC Equal Employment Opportunity Policy: AuSable Valley Community Mental Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ******************

AuSable Valley Community Mental Health Authority provides quality prevention, education, and mental health services, in a fiscally responsible manner, in Iosco, Ogemaw, and Oscoda Counties, which are aimed at improving the health and welfare of persons served, promote greater independence, and improve the quality of life for people in these counties with developmental disabilities, mental illness or substance use disorders. SUMMARY: The goal of this position is to support individuals served with severe and persistent mental illness, serious emotional disturbance, and/or intellectual/developmental disabilities to become active and integrated citizens within their communities. Assists in fostering the highest possible quality of life for individuals in the community, by providing supports and skill building consistent with the Plan of Service to increase independent functioning and decreasing the need for treatment in more restrictive settings. This will be accomplished by helping the individual to identify their personal preferences and implementing a plan of support which honors these preferences. Staff in this position will work in cooperation with individuals, families, community members, case holders and consultants as identified through the Person Centered planning process. Persons with Lived Experience with mental illness, intellectual/developmental disabilities or substance abuse disorders are encouraged to apply. Requirements: Possession of a driver's license valid in the State of Michigan Vehicle insurance as required by Michigan Law Good driving record. AVCMH will provide group home training needed to fill these positions About Us: AuSable Valley Community Mental Health Authority has many opportunities for those looking to make a difference in the lives of our community members by providing beneficial and cost-effective services to our consumers. AVCMHA provides State funded public mental health services to Iosco, Ogemaw, and Oscoda counties in northern Michigan. Services are provided to people with an Intellectual or Developmental Disability (I/DD), a Serious Persistent Mental Illness (SPMI), and/or those who may be Seriously Emotionally Disturbed (SED). The right person will have the ability to demonstrate knowledge of, follow and utilize agency policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within the organizational Job Description for this position are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates must be able to work a flexible schedule and travel throughout the Board's coverage area and, at times, around different areas of the state. Possession of a driver's license valid in the State of Michigan, vehicle insurance as required by Michigan Law, and a good driving record; be a U.S. Citizen or have possession of necessary papers allowing holder to work legally within the United States. Excellent Benefit Package includes: PTO (paid time off) Accrual Program Paid Holidays BC/BS PPO Medical Benefits Health Savings Account Flex Savings Account Dental Vision Pension Plan Tuition Assistance Program Student Loan Payment Assistance Term Life Insurance Short Term Disability Insurance Long Term Disability Insurance Voluntary Life Insurance AFLAC Equal Employment Opportunity Policy: AuSable Valley Community Mental Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ******************

Why GMF Technology? Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington, TX office. Please note: We are unable to provide any type of sponsorship for this position at this time. About the Role: This role is responsible for the administration, support, and optimization of Microsoft Power Platform solutions, Microsoft 365 services, and SharePoint environments. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills. The candidate will provide hands-on implementation tasks and support for Microsoft 365 support, including design, configuration, and strategies to support operational KPIs. The candidate will support the Project Manager, Product Owner and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. * Introductory level implementation and maintenance involvement of complex Office 365 * Provide application first-tier and second-tier support for issue resolution * Provide coordination of software interfaces between supported business applications with program development teams * Introductory level implementation and maintenance involvement of complex Office 365 * Responsible for managing user access, licensing changes and Azure security group implementation * Hands on administration of Microsoft Office 365 cloud technologies * Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product * Develop, Maintain and update O365 governance documentation with product owners & Sr Implementation Engineers * Maintain PowerShell scripts used to manage/support the O365 environment for * Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions * Assists staff with troubleshooting complex technical issues experienced by internal and external customers * Provides technical support and maintains uptime as defined within the IT acceptable standards * Addresses production issues experienced by O365 users * Responsible for designing, developing, and implementing high-quality applications using Microsoft Power Platform and Nintex Expertise in creating Canvas Apps, Model-Driven Apps, and working with Dataverse, SharePoint, Power Automate, Copilot Studio, Nintex automation Cloud, and Nintex form * Develop custom solutions utilizing Microsoft Dataverse, SharePoint integration, Premium connectors and custom connectors * Implement complex business workflows and automate processes using Power Automate Utilize Copilot Studio to enhance app development and user experiences with AI-driven features * Work closely with business stakeholders to understand requirements and translate them into technical specifications * Document development processes, workflows, and project details accurately * Adhere to best practices in coding, testing, and deployment * Availability for On-Call and after hour tasks What makes you a dream candidate? Knowledge and Skills * Knowledge of business processes for supported business groups * Knowledge of information technology systems, infrastructure and operations * Deep understanding of cloud computing technologies, business drivers and emerging computing trends * Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs * Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes * Working knowledge of Agile development, Scrum and Application Lifecycle Management Skills * Strong people skills including the ability to interact with employees at all levels * Ability to meet expected delivery dates and the tasks necessary to achieve objectives * Competent in the use of Microsoft Office software * Strong written and oral communication skills * Good computer skills and conversance in information technology issues * Ability to make sound decisions and exercise good judgment * Proven experience with Canvas Apps and Model-Driven Apps development * Experience with Power Platform COE Kit and administration * Hands-on experience with Microsoft Dataverse, SharePoint integration, Power Automate, and Copilot Studio * Strong knowledge of SQL, JavaScript, and C# * Familiarity with Azure services and RESTful APIs * Experience with ALM (Application Lifecycle Management) in Power Platform Experience and Education * High School Diploma or equivalent required * Bachelor's Degree in related field or equivalent experience preferred * 2-4 years of experience in an IT environment and respective business area in analyzing and implementing applications systems required * 2-4 years of experience in articulating the business drives and architectural approach/trade-offs during discussions for solution buy-in at various levels and gain consensus required * Experience in driving new infrastructure technologies from proof-of-concepts to full production implementation required * Experience in driving cloud migration and strategy initiatives required * Experience in implementing, configuring, customizing, upgrading and administering and troubleshooting SharePoint preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office #LI-DW1 #LI-Hybrid #GMFjob

Why GMF Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada- and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Detroit, MI or Arlington, TX office. Please note: We are unable to provide any type of sponsorship for this position at this time. What makes you a dream candidate? Knowledge and Skills Knowledge of business processes for supported business groups Knowledge of information technology systems, infrastructure and operations Deep understanding of cloud computing technologies, business drivers and emerging computing trends Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes Working knowledge of Agile development, Scrum and Application Lifecycle Management Skills Strong people skills including the ability to interact with employees at all levels Ability to meet expected delivery dates and the tasks necessary to achieve objectives Competent in the use of Microsoft Office software Strong written and oral communication skills Good computer skills and conversance in information technology issues Ability to make sound decisions and exercise good judgment Proven experience with Canvas Apps and Model-Driven Apps development Experience with Power Platform COE Kit and administration Hands-on experience with Microsoft Dataverse, SharePoint integration, Power Automate, and Copilot Studio Strong knowledge of SQL, JavaScript, and C# Familiarity with Azure services and RESTful APIs Experience with ALM (Application Lifecycle Management) in Power Platform Experience and Education High School Diploma or equivalent required Bachelor's Degree in related field or equivalent experience preferred 2-4 years of experience in an IT environment and respective business area in analyzing and implementing applications systems required 2-4 years of experience in articulating the business drives and architectural approach/trade-offs during discussions for solution buy-in at various levels and gain consensus required Experience in driving new infrastructure technologies from proof-of-concepts to full production implementation required Experience in driving cloud migration and strategy initiatives required Experience in implementing, configuring, customizing, upgrading and administering and troubleshooting SharePoint preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office #LI-DW1 #LI-Hybrid #GMFjob About the Role: This role is responsible for the administration, support, and optimization of Microsoft Power Platform solutions, Microsoft 365 services, and SharePoint environments. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills. The candidate will provide hands-on implementation tasks and support for Microsoft 365 support, including design, configuration, and strategies to support operational KPIs. The candidate will support the Project Manager, Product Owner and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. Introductory level implementation and maintenance involvement of complex Office 365 Provide application first-tier and second-tier support for issue resolution Provide coordination of software interfaces between supported business applications with program development teams Introductory level implementation and maintenance involvement of complex Office 365 Responsible for managing user access, licensing changes and Azure security group implementation Hands on administration of Microsoft Office 365 cloud technologies Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product Develop, Maintain and update O365 governance documentation with product owners & Sr Implementation Engineers Maintain PowerShell scripts used to manage/support the O365 environment for Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions Assists staff with troubleshooting complex technical issues experienced by internal and external customers Provides technical support and maintains uptime as defined within the IT acceptable standards Addresses production issues experienced by O365 users Responsible for designing, developing, and implementing high-quality applications using Microsoft Power Platform and Nintex Expertise in creating Canvas Apps, Model-Driven Apps, and working with Dataverse, SharePoint, Power Automate, Copilot Studio, Nintex automation Cloud, and Nintex form Develop custom solutions utilizing Microsoft Dataverse, SharePoint integration, Premium connectors and custom connectors Implement complex business workflows and automate processes using Power Automate Utilize Copilot Studio to enhance app development and user experiences with AI-driven features Work closely with business stakeholders to understand requirements and translate them into technical specifications Document development processes, workflows, and project details accurately Adhere to best practices in coding, testing, and deployment Availability for On-Call and after hour tasks

Bankcard Services strives to simplify operations, reduce cost confusion, and streamline payments for small and mid-size business owners across the country. Every customer is provided with the reliable, flexible, and secure business solutions they need in a clear, transparent manner they can trust. We are committed to the highest level of innovative technology, contract terms, and customer service-earning our customers' business every day. Every employee is provided with the vital tools, resources, and compensation needed to achieve success. We will deliver results, tell the truth, and make a difference with a determination to transform the business world. Good is not nearly good enough. We go above and beyond. As a Customer Success Advocate you will provide a helping hand to our Customers who are using Bankcard and the ones who inquire about using us. Our Support team quickly adapts to customer needs to deliver a human and consultative experience through creative problem-solving and a thorough knowledge of how Bankcard works. In this role, you'll get to: Develop deep knowledge of the merchant services / credit card processing industry Engage with our customers to effectively educate, answer their questions, resolve issues, provide guidance, and identify pain points all through phone, email, and chat. Answer how-to questions and help customers navigate a variety of tools within Bankcard. Communicate thoughtful, customized solutions that help new and existing customers move forward and grow their business Collaborate with internal teams and account owners, to identify opportunities Show composure, resilience, and flexibility as customer needs evolve and case volume changes Perform revenue analysis for clients to ensure their needs are being met efficiently Perform transaction processing analysis to optimize merchants' processing activity Work closely with our support, sales, underwriting, marketing, and product teams to help deliver exceptional customer experiences Identify and execute improvements in our current processes, tools, reporting, and documentation Manage a diverse pipeline of businesses and prioritize outreach to accelerate sales cycles Reach out to businesses in your pipeline at scale through cold calling, emailing and social selling Promote urgency through a solutions-based sales approach, identifying challenges with businesses and providing targeted value around how Bankcard can help We are looking for people who: Find creative problem-solving fulfilling & challenging Are self-motivated & eager to learn Thrive in a dynamic & collaborative environment and are comfortable with ambiguity Adapt quickly to changing priorities and customer needs Have a clear, professional, and informative communication style Interested in building technical skills Plusses & Perks: Open and transparent culture 50% 401 (k) match up to 5% of your salary. Awesome opportunities for career growth Paid Time Off A comprehensive medical plan with low copays and low premiums. Health care insurance includes Dental and Vision (up to 75% company paid) Life insurance (100% company paid) Paid maternity and paternity leave Short term and long term disability insurance (100% company paid) Additional Information All your information will be kept confidential according to EEO guidelines. This job description provides many examples of the types of responsibilities required, but it is not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document. Bankcard Services is an equal opportunity employer to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Bankcard Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Service + Support Representative I Pay Range: Band B - MRP 1 Responsible for contributing to and creating a positive member experience by providing support to activities for members, onstage staff and the various credit union deposit accounts/programs. This includes writing and communicating operational procedure support to onstage staff as well as administrative tasks involved with the maintenance and control of deposit accounts and processes. Regular collaboration and correspondence with staff, members and 3rd party service partners is essential What You'll Do * Assist Onstage staff with member requests for research/information/troubleshooting on deposit related accounts; serve as a resource on policies, procedures & workflow. This includes managing Solution Center Support Requests, helpline requests as well as supporting new products/services/workflows that may be introduced. * Process requests such as, but not limited to: mailed-in, faxed or online applications for new memberships, new accounts, revisions, account closures, verification of deposits, address change requests; Online account opening and onboarding; transactions, loan coupon orders, and similar functions. * Ensure correspondence and notices to members are taking place as required by department procedures * Assist with updates, (including testing) additions or removal of supporting information & * procedures on the internal knowledge-based portal (Solution Center); Perform periodic reviews of such material to ensure it is up to date and meets user needs; make suggestions for improvements and enhancements to procedures, policies, and workflows. * Assist with quality monitoring tracking, reporting and related follow up/corrections on items including but not limited to name changes, social security number changes, address changes, and similar as assigned What You'll Bring * Position requires a High School Diploma or GED. * Requires one to two years of similar or related experience with a financial institution. * A strong working knowledge of Microsoft Outlook, Word and Excel. * Strong time management skills * Bondable per CUMIS guidelines. What you'll Get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Career Site Header Job Summary As a member of Sun's Concierge team, the Concierge Specialist provides business process, software, technical, and operational troubleshooting and support services for internal team members. They partner with internal teams in varying capacities to ensure Sun team members are able to effectively locate the resources they need to perform their job duties. Additionally, they play a significant role in building a positive, well organized, and productive work environment.Job Duties Provide highly proficient support to all team members via telephone, support tickets, email, and online chat (Essential) Manage large amounts of inbound and outbound communications in a timely and effective manner (Essential) Serves as subject matter expert for locating key resources to assist team members in performing their job duties, including extensive use of Sun's online Knowledge Base (Essential) Deliver information and share resources with team members requiring assistance in a manner which empowers them to seek resources independently (Essential) Utilize exceptional customer service skills while exhibiting patience to exceed internal team members' expectations (Essential) Provide troubleshooting and problem solving assistance to resolve issues promptly Perform routine tasks such as resetting passwords, responding to support tickets, provide remote screen sharing assistance, etc. Gather information, obtain feedback, and acquire written documentation during troubleshooting activities and resolution Maintain strong working knowledge of key people resources to assist team members in performing more complex job duties Maintain working knowledge of Sun's key systems, processes, and people to assist with supporting team member inquiries Document gaps in availability of documented processes and policies Provides support for audio and visual needs for all locations, when needed Assists with the support of all existing company devices, including troubleshooting, repairs, and replacement of peripherals and software, as needed. Other duties as assigned Requirements High School Diploma or GED (Required) In lieu of the above education requirements, a combination of experience and education will be considered. 2 years in experience in a customer service role (Required) 1 year in experience resolving issues for remote users (Required) 6 months in previous help desk experience (Preferred) 6 months in experience using online CRM, property management, financial, and online database software (Preferred) Thorough knowledge of technical hardware, including operating systems, networking, and computer repair (Preferred) Reading comprehension and basic math skills Ability to identify internal team members' needs, clarify information and requests, and provide recommended solutions Ability to follow directions and verbally give directions via phone or internet chat Strong communication, multitasking, and time management skills Ability to work independently as well as part of a team Demonstrated ability to use technology and online systems effectively, including advanced ability to perform online searches Proficient in Windows computer operating environments with strong knowledge of Microsoft Office suite Ability to work a flexible schedule, including evenings and weekends, with ability to work occasional overtime as needed Ability to be highly customer focused and adapt to different personality types/communication styles Strong attention to detail Preferred Certifications/Licensures:(CompTIA A+ (Computer service technicians)) BENEFITS At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family Comprehensive Dental and Vision Plans On-Site Fitness Center Voluntary Health and Dependent Care Reimbursement Accounts Life, Accidental Death & Dismemberment Insurance and Dependent Life Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today. Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.

This individual will be assisting the IT Department supporting multiple branch locations (MI, OH, and FL). Will be working with an enterprise class Help Desk solution that is utilized by the employees who log tickets that explain the issue they are having. Provide troubleshooting and assistance as needed and based on priorities, following department guidelines ensuring the problem can be reproduced, and include all pertinent information in ticket before escalating to next level. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ability to fully articulate complex technical solutions to non-technical end users in a clear concise manner. Will be required to travel once/twice a month (mostly day trips along with the occasional overnight stay) to branch locations. Ability to work with all employees and IT related vendors. Previous experience with the following: Operating Systems/Applications Server Hardware Platforms Networking Equipment Networking IP Protocol Wireless networking Printers Ability to refresh desktop/laptop. Ability to troubleshoot software/hardware issues.

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly complex financial goals with the highest standards of service and integrity. Through our four companies, Wintrust Investments LLC, Wintrust Private Trust., Great Lakes Advisors LLC, and The Chicago Deferred Exchange Company LLC, we offer comprehensive wealth management solutions, including investment, trust, and asset management services. Wintrust Wealth Management is a division of Wintrust, a financial services company with more than $66 billion in assets. A Wintrust Investments (WTI) Support Team Specialist is part of a dynamic team of professionals that operate in a fast-paced environment supporting Wintrust Investments, a division of Wintrust Financial. A Support Team Specialist will act as a liaison to our internal sales professionals, provide technical support and solutions for the firm's desktop technology, participate in the onboarding activities of new sales professionals, and problem solve issues for all stakeholders of the firm. Expectations include exceptional communication and organizational skills, quality customer service, and teamwork. The responsibilities and skills required for this position include, but are not limited to, the following: Strong project management skills. Time management and organizational skills. Understanding of the financial markets including knowledge of investment products. Manage large amounts of incoming calls and requests. Identify and assess the needs of the caller to achieve satisfaction. Build sustainable relationships and trust with sales professionals through open and interactive communication. Provide accurate and complete information by using the technology tools and established processes. Multitask by handling multiple requests concurrently. Participate in the onboarding of new sales professionals by providing on-site support, scheduling, managing, and preparing for client onboarding. Provide training to sales professionals on desktop technology and operational processes. Go the extra mile to follow up on inquiries from sales professionals to ensure the end solution was met. Requirements: Bachelor's degree, Business, Finance, or Economics, preferred FINRA Series 7 and Series 66 required, and insurance license desired Proven superior verbal and written communication skills Previous experience in an investment-related field, finance, or banking is preferred Highly proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.) Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: Salary Employees: The estimated salary range for this role is $50,000 - $65,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience. #LI-HYBRID From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the technology field! This is a unique opportunity for individuals eager to learn and grow, with a strong passion for delivering exceptional customer service. Primary responsibilities: * Eagerly assist and train internal Mercantile Employees with hardware and software issues and upgrades. * Deliver quick and creative solutions. * Learn and grow your career in technology. Why Mercantile Bank Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their systems, phones, and PCs. You will serve as the primary point of contact for internal bank IT Help Desk support, promptly addressing incoming inquiries through various channels. Your commitment to providing superior customer service will ensure that users have the necessary tools to perform their jobs effectively. By triaging support calls, recording inquiries, and resolving tickets efficiently, you will contribute to a seamless IT support experience. Additionally, you will have the opportunity to provide training to end-users, create documentation for common issues, and demonstrate exceptional problem-solving skills. If you thrive in a dynamic, customer-centric environment and enjoy troubleshooting technical challenges, this position is perfect for you. What We're Looking For To excel as a Help Desk Technician at Mercantile Bank, candidates should possess a range of technical skills and competencies. Required software knowledge includes an understanding of Windows operating systems, PC hardware components, and proficiency in software troubleshooting. Successful candidates will demonstrate excellence in competencies such as effective time management, the ability to function well in a fast-paced environment, strong organization and attention to detail, and exceptional interpersonal and customer service skills. Additionally, flexibility to travel to Mercantile Bank locations and lift moderate weights is necessary for this role. Requirements: * At least 1 years of related experience * Two-Year college degree or specialist certifications * Must be able to work the required schedule of 8am - 5 pm Monday thru Friday and every sixth Saturday from 8:30am - 12pm. Comp time is provided when working a Saturday.

Location : Address 27000 Evergreen Location : City Lathrup Village Location : Postal Code 48076 Responsibilities Responsible for processing Debit/ATM dispute packets with current dispute processor within the time frame allowed. Research and follow through on complex cases. Monitor the status of Debit/ATM dispute cases. Recognize and escalate new trends and patterns. Provide members with written documentation to respond to disputes. Under supervision and in accordance with prescribed procedures and systems, compiles and maintains records of Individual Retirement Accounts (IRA) and Certificates of Deposit (CDs), resolves complex member issues/complaints, and assists branches in researching information for members. This position requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. RESPONSIBILITIES: Responsible for processing Debit/ATM card dispute packets. Conduct additional research and follow through on more complex cases. Monitor the status of disputes. Responsible for having knowledge of IRAs, Roth, and Educational IRAs including but not limited to disbursements, account corrections, contribution limitations, Trustee to Trustee transfers, Rollover transfers, etc. and performing any changes due to any other irregularities. Responsible for keeping accurate records and reports on all transactions and for learning and updating credit union policies and procedures in accordance with any changes to legislation or government regulations. Responsible for processing work queue tasks and daily reports. Must have knowledge of Certificates of Deposit, including but not limited to interest rates, interest calculations, terms, dividend payments, etc. Must adhere to all member service standards as set forth by the credit union. Qualifications QUALIFICATION REQUIREMENTS: Must fully understand credit union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and team members. Professional appearance and demeanor. High school diploma or general education degree (GED). Thorough knowledge of credit union's computer system for performing basic input/output tasks. Ability to operate computer system including input, output, and inquiry to member accounts and other account information required in the member service function. Ability to operate standard office equipment and tools, such as personal computer, postage machine, fax machine, telephones, photocopier, typewriter. Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union Who We Are Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500 team members 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2024 Best & Brightest in the Nation 2024 Best & Brightest in Metro Detroit 2024 Best & Brightest in West Michigan 2024 Best Credit Unions to Work For 2024 Crain's Cool Places to Work 2024 Detroit Free Press Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives and profit-sharing, based on performance Onsite subsidized top notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.

Applicants must have current authorization to work in the United States on a full-time basis. The IL CSS Specialist is responsible for supporting the Internal Legal Department in a multitude of compliance related and administrative tasks. This includes the monitoring of automated and manual processes to ensure the proper handling of outsourced accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results. This position requires strict adherence to process guidelines and instructions. RESPONSIBILITIES Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines Identify and escalate issues that may be a risk to the company Perform other duties, as assigned. MINIMUM REQUIREMENTS EDUCATION: High School Diploma FIELD OF STUDY: General Education EXPERIENCE: Required: 1 - 2 years customer service or clerical experience. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Good written communication and documentation skills Proficiency with Microsoft Office products Ability to effectively prioritize and multi-task Excellent attention to detail PREFERRED QUALIFICATIONS EDUCATION: Bachelor's FIELD OF STUDY: Business or Related Field EXPERIENCE: Preferred: 2+ years' work experience in financial services or legal related field. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Knowledge of FDCPA, FCRA or other regulatory training If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact ****************.

Applicants must have current authorization to work in the United States on a full-time basis. We are currently recruiting for Skip Tracers in our Troy, MI office. Are you someone with strong investigative skills and do you enjoy thinking “outside of the box?” If so, we are looking for you. The Skip Tracing Specialist is responsible for using various tools to locate and verify a consumer's place of employment, bank accounts, and addresses to assist with garnishment and/or legal collection efforts. The position offers base along with an incentive plan. Your income potential is determined by your ambition to achieve more. We are driven by success, and we encourage the same. Base hourly pay is $16.93/hr + Incentives! We are now offering a New Hire $700 guaranteed incentive, followed by the potential to make continued monthly incentives!! Our top 3 earners earned more than $1,500 in monthly bonus! Training Schedule (first 12 weeks of employment): Monday through Friday, 8:30AM - 5:00PM. After Training Schedule: Monday through Friday, 7:30AM - 5:00PM with the flexibility to work your desired shift in our beautiful Troy office. Success skills for this role are: Goal-oriented Independent worker Solutions driven A drive to succeed Superior computer skills (internet navigation, Excel, Word) Strong communication skills Other Key Qualities Desired: Some Skip Tracing experience TLO and Accurint experience Previous experience with the FDCPA Data Entry Ability to multi-task Attention to detail Benefits Include: Medical/Dental/Vision 401(k) matching Paid Time Off No Weekends Floating Holidays Pet Benefits Paid Tuition Wellness Reimbursement Plan (Gym Memberships, Smoking Cessation, etc.) Experience Required: MS Office, specifically Excel. Ability to search Google Search Engine. Preferred: Previous Skip Tracing, Call Center, Collections, Customer Service experience. Education Requirement: High School Diploma/GED Equivalent #LI-DP1 If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact ****************.