Mercantile Bank of Michigan jobs in Wyoming, MI - 106 jobs

Job Description Join Mercantile Bank as a Full-Time Enterprise Project Coordinator in Wyoming, MI, and start a career in project management with a growing team. This role offers an exhilarating opportunity to work in a dynamic environment where problem-solving and customer-centricity are at the forefront. Collaborate with innovative teams that emphasize excellence and accountability while being a vital part of our forward-thinking culture. Your proactive nature will thrive as you contribute to impactful projects that drive our mission. Engage in a fun, flexible atmosphere that nurtures personal growth and celebrates inclusivity. Don't miss the chance to be part of an energetic team dedicated to making a difference in the banking industry. Core Responsibilities: Support a team of four Project Managers by coordinating enterprise-wide projects. Be a scheduling champion while arranging meetings and procuring resources and equipment. Prepare and maintain project documentation and utilize Asana for project tracking Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As an Enterprise Project Coordinator at Mercantile Bank, you will play a crucial role in supporting project managers and team members by efficiently handling administrative and coordination tasks to ensure timely project execution. This position is perfect for individuals eager to develop their project management skills and gain invaluable exposure to enterprise-level projects. You will assist in scheduling and organizing project meetings, procuring resources, and maintaining equipment availability. Your responsibilities will also include preparing essential project documentation, such as issue logs, budget variances, and progress reports, while facilitating effective communication with stakeholders and addressing any escalated issues. As you support project managers in updating project plans, you will gain firsthand experience in complying with all bank policies and procedures. This dynamic role may also include additional functions as required, providing a comprehensive foundation for a successful career in project management. What We're Looking For To excel as an Enterprise Project Coordinator at Mercantile Bank, candidates should possess a blend of skills and experiences that foster effective project execution. A bachelor's degree combined with 1-3 years of experience in an administrative or coordination role is essential, with a preference for backgrounds in banking, particularly with Mercantile Bank. Strong organizational and time management skills are critical, along with proficiency in Microsoft Office tools such as Outlook, Teams, SharePoint, Excel, and PowerPoint. Successful candidates will demonstrate adaptability in a changing environment, coupled with analytical and problem-solving capabilities. Excellent communication and interpersonal skills are vital for facilitating stakeholder interaction and enhancing customer service. The ability to manage time effectively and meet deadlines within a fast-paced, sometimes stressful atmosphere is a must, ensuring that all project milestones are achieved without compromise. Requirements: 1-3 years' experience in an administrative or coordination role Bachelor's degree Preferred experience in banking preferably with Mercantile bank Job Posted by ApplicantPro

Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. _Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. **Responsibilities:** - Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales - Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained - Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed - Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank - Captures market intelligence and delivers feedback to leadership team - Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences **Skills:** + Business Development + Client Management + Customer and Client Focus + Influence + Prospecting + Active Listening + Adaptability + Negotiation + Networking + Relationship Building + Client Solutions Advisory + Emotional Intelligence + Referral Identification **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent R **equired** **qualifications :** + 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience + Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships + The ability to be a strong individual contributor with a team player attitude. + Ability to drive long distances with possible overnight stays Desired **qualifications:** + The ability to work independently or in a team environment + Established dealer relationships within the market + Undergraduate degree **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Responsibilities/Qualifications We have an exciting opportunity for you to join our team at Macatawa Senior Living in Holland. At Macatawa we are on a mission to create an exceptional living experience for our cherished residents, and we need enthusiastic resident aides to make it happen. If you have a deep passion for making a difference in the lives of others, then caregiving offers a truly rewarding career path. As a resident aide, you have the unique chance to provide both physical and emotional support, while forming genuine connections with our residents. This is more than just a job, it is a way for you to cultivate essential life skills such as patience, empathy, and effective communication. You will find fulfillment in knowing that every day, you are positively impacting the lives of our residents. Compensation and Benefits: - Room for growth within the company - Paid time off from day one - Medical, dental, and vision benefits for employees working 30 hours or more per week. - Create an exceptional living experience for our cherished residents - Make a positive impact on their lives every day - Develop essential life skills such as patience, empathy, and effective communication - Form genuine connections with our residents Skills we are looking for: - Excellent communication skills - Strong ability to provide physical and emotional support - Ability to work in a team and assist other team members Responsibilities: - Assisting with care needs, such as dressing, grooming, bathing, and toileting - Encouraging resident involvement within the community - Maintaining cleanliness of the environment through light housekeeping - Assessing for changes in resident condition and communicating immediately to supervisor - Completing all required documentation and charting - Communicating professionally with families, support services, and coworkers - Complying with safety and health standards, including infection control procedures - Assisting other team members with their duties - Performing other assigned duties as directed by supervisor Qualifications: - High school diploma or GED - Experience working with the elderly preferred - Must be able to pass a criminal background check - Must be 18 years old - Reliable transportation

Join Mercantile Bank as a Multimedia and Promotions Specialist in Grand Rapids, MI, and immerse yourself in an energetic, high-performance environment where your creativity thrives. This role offers the chance to collaborate with a diverse team, driving innovative marketing strategies that connect with our customer-centric values. You'll have the opportunity to shape compelling multimedia content, allowing your ideas to come to life while showcasing your problem-solving skills. Experience the satisfaction of promoting financial excellence while being part of a forward-thinking culture that values inclusivity and accountability. At Mercantile Bank, we foster a fun atmosphere where your professional growth is nurtured, making every day exciting. Take this chance to impact our community and elevate our brand presence in the banking industry. Join us and contribute to a dynamic organization that prioritizes innovation and customer engagement. Core Responsibilities: Manage Mercantile Bank's social media by creating content that supports the bank's strategic direction and engages with our customers. Participate in visual production planning, on set, as well as in post-production in creating the final product. Create graphic design content. Manage online customer reviews and provide support and response. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Multimedia and Promotions Specialist at Mercantile Bank, you will lead the charge in social media management across platforms like Facebook, Instagram, LinkedIn, YouTube, and Vimeo. Your role will encompass content creation, where you will design engaging graphics and write captivating posts tailored to our diverse audience. You'll be strategic in deploying campaigns, measuring their success, and continuously refining our approach based on analytics. As the voice of Mercantile Bank online, you will engage directly with customers, ensuring their queries and interactions reflect our brand values. Additionally, you will support video and photo production, helping craft visual content that showcases our commitment to excellence. Your expertise will extend to managing our online customer reviews while contributing to the company's fun culture through participation in the Fun Committee and mascot management. This multifaceted position offers an exciting opportunity to drive brand awareness and community engagement. What We're Looking For To thrive as a Multimedia and Promotions Specialist at Mercantile Bank, candidates should possess a versatile skill set tailored for dynamic environments. A minimum of two years in social media management, photo and video production assistance, as well as digital customer service experience, is essential. Proficiency in graphic design and content creation, coupled with a foundational understanding of Hubspot CRM, will enhance your capabilities in this role. Exceptional verbal and written communication skills are crucial, along with strong interpersonal abilities to foster customer relationships and address challenges diplomatically. Adaptability is key, as you will need to navigate the evolving landscape of social media and marketing trends effectively. The role will have some physical demands, such as moving objects weighing between 25-50 pounds and some travel throughout Mercantile markets to capture content. Ultimately, success in this position requires a blend of creativity, strategic thinking, and a commitment to professional excellence. Requirements: At least 2 years' experience in social media management, photo + video production assistance Graphic design experience with editing and content creation skills At least a two-year college degree, certification or licensing, or completion of specialized training or job-specific skills acquired through an apprenticeship program Preferred Qualifications: 2 years customer service experience digital experience HubSpot CRM experience

Job Description At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset! If you have an interest in joining a team that builds strong relationships, accomplished through accountability, collaboration, excellence, inclusivity, and innovation, complete this General Application to be considered for future opportunities. We believe embracing human diversity makes us a better bank. We know it makes us better people. Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics. Job Posted by ApplicantPro

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor - from acquiring, building and managing client relationships to considering a client's complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America's core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development. Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you've learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We'll help you • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. • Get training and one-on-one coaching from Academy managers who are invested in your success. • Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions. • Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role. • Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. • Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities. • Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: Aptitude in obtaining required industry licenses. Must be self-disciplined in managing time and capacity. Experience in cultivating client relationships, accessing needs and recommending solutions. Success creating strong peer relationships through effective communication and collaboration. Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment. Executes multiple tasks simultaneously. Learns and adapts to new technology or applications. Desired Qualifications: Bachelor's degree and/or a minimum of one year of financial services industry or sales experience Currently holds FINRA Securities Industry Essentials (SIE) Skills: • Advisory • Account Management • Client Experience Branding • Customer and Client Focus • Oral Communications • Issue Management • Client Solutions Advisory • Pipeline Management • Active Listening • Attention to Detail • Risk Management • Policies, Procedures, and Guidelines • Client Management • Causation Analysis • Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Schedule: Monday - Fridays and rotating Saturdays Shift: 1st shift (United States of America) Hours Per Week: 40

Join Mercantile Bank as a Full-Time Early Delinquency Specialist at our 310 Leonard, Grand Rapids location and become an integral part of our dynamic team! This exciting opportunity allows you to leverage your banking knowledge while working directly with consumer and mortgage loans. You will play a crucial role in our mission to deliver exceptional customer service, ensuring clients navigate through early delinquency issues with support and expertise. Being onsite fosters collaboration and engagement with fellow professionals, enhancing your career growth in a high-performance, energetic environment. Your contributions will directly impact our customers, allowing for innovative solutions to real-world challenges. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Step into a role that values inclusivity and integrity, and take the next step in your banking career with a company that believes in excellence and accountability. Mercantile Bank: What drives us Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people. You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan. Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals. Day to day as a Early Delinquency Specialist As a Full-Time Early Delinquency Specialist at Mercantile Bank, you will play a vital role in the collection of past due consumer loans through standard practices that focus on effective communication and education. By contacting delinquent borrowers via phone and written correspondence, you will work toward resolving their loan issues and enlightening them on the benefits of fulfilling their mortgage obligations early. Your responsibilities will include providing counseling on financial resources and payment relief options, processing routine transactions, and maintaining compliance with investor collection policies. You will assist in locating borrowers, updating contact information, and documenting collection efforts while collaborating with various departments to address issues causing late payments. Your proactive approach and thorough knowledge of consumer lending regulations will support a customer-centric environment, while participation in team meetings will enhance your expertise in identifying collection opportunities and potential risks. Does this sound like you? To thrive as a Full-Time Early Delinquency Specialist at Mercantile Bank, strong communication and interpersonal skills are key to effectively engaging with delinquent borrowers and supporting them through financial challenges. While not required, having 1-2 years of banking experience and a working knowledge of consumer and mortgage loans can be beneficial in addressing borrower inquiries with confidence. Experience with default management in serviced loans, especially involving Freddie Mac and Fannie Mae, is also helpful and can enhance your ability to navigate more complex scenarios. Familiarity with banking software and documentation tools will support your success in maintaining compliance and tracking collection efforts, though training will be provided as needed. A personal mobile device is required for system sign in and emergency procedures. Additionally, strong analytical skills will assist you in identifying potential risks and collection opportunities. A collaborative mindset will be crucial for working with various departments to resolve issues, ensuring a seamless experience for our customers. There is the opportunity to work from home up to two days per week, after the training period. Join us! If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Handles customer calls in a professional, courteous manner. + Provides accurate information to the customer. Explains products and policies so the customer can understand. + Handles some complex customer inquiries in areas of expertise. + Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer. + Wherever possible help educate and convert the customer to a different or an additional self-service channel available. + Consistently offer more cost effective service channels. + Follows departmental policies and procedures, particularly in regards to customer confidentiality + Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers. + Effectively uses computer systems for tracking, information gathering, and/or troubleshooting. + Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction. + Perform any other duties assigned. + Continually learning and developing knowledge of Bank products and services. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High school education or equivalent. + Must be able to perform data entry and basic computer skills. + Be able to understand and respond to customer inquiries in one or multiple product categories. + Excellent customer service skills and the ability to articulate and explain information clearly. + Previous customer service or call center experience preferred. + Excellent telephone communication skills are essential. + Must be able and willing to learn about Bank products and services. + Good problem solving skills. Consumer Contact Center Professional I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Join Mercantile Bank as a Full-Time Data Loss Prevention Analyst and immerse yourself in a vibrant, collaborative environment where your expertise will play a crucial role in enhancing security processes. This is an exciting opportunity to directly impact our organization while working onsite in beautiful Wyoming, MI. You'll be at the forefront of innovative security strategies, contributing to a culture that values problem-solving and customer-centricity. By joining our high-performance team, you can engage in forward-thinking projects that challenge the status quo and foster collaboration among dedicated professionals. Your contributions will help safeguard our clients' information and reinforce our commitment to excellence and integrity. Core Responsibilities: Take the lead role in developing and enhancing the bank's DLP program. Use your experience in investigations to uncover potential misuse of data, intellectual property and compliance policy violations. Partner with a variety of business units to create secure data protection policies. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Data Loss Prevention Analyst at Mercantile Bank, you will play a critical role in safeguarding our most sensitive data assets by operating and maturing our Data Loss Prevention (DLP) program. In this position, you'll lead complex security investigations into data misuse, intellectual property theft, and compliance policy violations. The ideal candidate will demonstrate expert-level proficiency in security tooling and conduct detailed forensic analyses while maintaining professional collaboration with legal counsel and executive leadership, including the CISO. Key responsibilities include implementing data tagging strategies, monitoring and triaging security alerts, and serving as the subject matter expert for the enterprise DLP platform. You will collaborate with various business units to define and enforce robust data protection policies, evaluate new technologies, and conduct technical investigations into security events. Your ability to analyze user behavior and present complex issues in an understandable manner will be instrumental in enhancing our overall data security posture. What We're Looking For To excel as a Data Loss Prevention Analyst at Mercantile Bank, candidates would ideally have experience in data loss prevention, insider threats, or data protection technologies. A solid understanding of IT security fundamentals, risk assessments, and compliance processes is essential. Requirements: Bachelor's degree or equivalent industry-recognized certifications 3-5 years' experience Good understanding of functional IS processes Good understanding of system vulnerabilities and exploitation and vulnerability mitigation Understanding ITIL change management processes and procedures Preferred Qualifications: 2 years' experience focused on data loss prevention (DLP), insider threat or data protection technologies Hands-on experience with DLP tools, particularly Microsoft Purview or other enterprise solutions, showcasing proven skills in policy configuration, detection tuning, and incident management Proven DLP administration skills: configuring policies, tuning detection rules, managing agents, generating reports, and performing incident investigations Strong understanding of data classification methodologies, sensitive data types (PII, PHI, PCI, IP, credentials), and regex/pattern matching for content inspection Experience with incident response processes, forensic investigation techniques, and security event escalation workflows Knowledge of compliance frameworks and regulations: GDPR, HIPAA, PCI-DSS, SOX, GLBA and their data protection requirements

Join Mercantile Community Partners, a subsidiary of Mercantile Bank Corporation, as a Full-Time Tax Credit Asset Manager and embark on a career filled with opportunities for innovation and impact. This role is perfect for individuals who thrive on problem-solving and are keen to enhance systems and processes for greater efficiency and quality. You'll collaborate with a dynamic team focused on driving high performance and customer-centric solutions. Core Responsibilities: Be part of a growing team that provides tax credit financing solutions that meet economic and community needs for developers and investors. Monitor asset quality and compliance of new and existing tax credit investment portfolio at both the project/real estate and investor levels. Partner with internal and external parties to coordinate post-closing requests with a high degree of customer service. Generate clear and consistent reporting, presenting key statistical data and recommendations to mitigate any credit risks. Whether you choose to work from Grand Rapids, MI, or other Mercantile Markets like Lansing, Troy, Kalamazoo, Mount Pleasant, or Traverse City, you will be part of a forward-thinking organization that values inclusivity and creativity. Embrace the chance to redefine asset management while contributing to an energetic culture dedicated to excellence. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Tax Credit Asset Manager with Mercantile Community Partners (MCP), you will play a pivotal role in the management of our portfolio of Low-Income Housing Tax Credits (LIHTC) and Historic Tax Credits (HTC) equity investments. Your responsibilities will include monitoring asset quality and compliance, servicing post-closing requests, and reporting to both internal and external stakeholders. You'll analyze operating budgets, variance reports, and tax returns to ensure that equity installment milestones are achieved and maintain compliance with relevant regulations. Additionally, you will coordinate the equity installment funding process while fostering collaboration with developers, property owners, and other internal departments. As MCP expands its relationships with third party investors, you will have the opportunity to establish critical processes and policies, identify areas for improvement, and contribute to a culture of excellence and innovation. Your expertise will ensure that we meet both economic and community development goals effectively, all while providing high-quality customer service and communication. What We're Looking For To excel as an Asset Manager with Mercantile Community Partners, you must possess a thorough understanding of the tax credit investments landscape, including relevant legal and regulatory environments, limited partnership and operating agreements, and loan documents. Strong financial and analytical skills are crucial for conducting comparative analysis, reviewing financial statements, and identifying investment and real estate risks. Effective communication abilities are key, as you will prepare and present findings to stakeholders. Demonstrated time management and organizational skills, along with keen attention to detail, will help you succeed in this role. Additionally, you should be open to engaging in site visits, using appropriate personal protective equipment (PPE), and actively seeking opportunities to enhance systems and processes for greater efficiency and quality. Requirements: Bachelor's degree in a business-related field. Preferably finance or accounting. At least 3 years of tax credit investment experience with a focus on real estate asset management preferred Strong written and verbal communication skills Experience in gathering data and generating reports Must be willing to travel for property site visits, industry conferences, and other meetings as necessary

We are seeking candidates to join Mercantile Bank as a Full-Time Commercial Loan Support Specialist I. In this role, you'll work onsite at our headquarters in Grand Rapids and support our commercial lending team by taking ownership of various administrative tasks. Your dedication to excellence and attention to detail will be key in this role. With a competitive pay rate of $20/hour, you can embark on a rewarding career in the banking industry. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Employee Discounts, Paid Vacation, Paid Sick Time, Paid Holidays, and annual regional events for staff and their families. Apply now to be a part of our dynamic team! Mercantile Bank: Our Story Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting. Your day as a Commercial Loan Support Specialist I As a Commercial Loan Support Specialist I at Mercantile Bank, you will be responsible for assisting with loan servicing and ensuring compliance with banking regulations. You will collaborate with the lending team to gather necessary information from customers and communicate with various stakeholders. Your role will involve maintaining accurate records, preparing reports, and providing excellent customer service throughout the loan process. Your attention to detail, strong organizational skills, and ability to multitask will be essential in successfully managing daily loan support tasks. Join us and make a difference in the banking industry with your dedication and professionalism! Does this sound like you? To excel as a Commercial Loan Support Specialist I at Mercantile Bank, you should possess strong analytical abilities, attention to detail, and excellent organizational skills. Problem-solving skills will be crucial in handling various loan support tasks efficiently. A customer-centric approach and effective communication skills are essential for interacting with customers and team members professionally. As a collaborative team player, you should be able to work well in a fast-paced environment and prioritize tasks effectively. Adaptability and a willingness to learn and grow in the banking industry are key traits we are looking for in potential candidates. If you are innovative, accountable, and thrive in a collaborative setting, this role may be the perfect fit for you. APPLY NOW! If you think this full-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page and a member of our HR team will be in touch with you shortly.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning. Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting. Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards. Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable. Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally. Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager. Performance Metrics: Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews. Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports. Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis. Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: One to three years of experience in Disputes, Fraud, Banking, or a related field preferred. Associate's degree or equivalent work experience. Strong analytical, problem-solving, multi-tasking, and conflict resolution skills. Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers. Excellent teamwork, interpersonal skills, and relationship building skills. Proactive in identifying potential concerns and following up to resolve such issues. Strong attention to detail and organizational skills. Ability to work under pressure and meet deadlines within regulatory timeframes. Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints. Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls. Dispute Intake Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Grand Rapids, Michigan 49546 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Due to its continuing high levels of success, Mercantile Bank of in Grand Rapids, Michigan is looking to add another full-time Commercial Loan Processing Specialist to its growing Commercial Loan Operations Team. Are you ready to take our career to the next level with a stable and respected financial institution? Would you like to work for a supportive organization that listens to suggestions? If so, please read about this amazing opportunity in the field of commercial loans! Core Responsibilities: Load closed commercial loans onto our core loan processing system Use your amazing attention to detail skills to verify accuracy and proper documentation Build and maintain loan files and work on daily loan operations report items Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Commercial Loan Processing Specialist, you play a key role in the commercial lending process working with our loan accounting system. Among other duties, you are primarily responsible for loading closed commercial loans onto our core loan processing system, verifying provided data for accuracy and quality. Attention to detail is paramount as you complete these loan transactions as well as maintenance requests, ensuring proper documentation is maintained and proper approvals are obtained. You will also spend time building and maintaining loan files along with working daily loan operations report items to ensure that files are complete, accurate, and in compliance. Since policies and regulations often change, you maintain a thorough working knowledge of regulations and compliance policies, especially as they apply to commercial lending operations. Your friendly demeanor and positive attitude make you a pleasure to work with. You have a great feeling of accomplishment as each loan task is completed successfully! What We're Looking For To thrive as a Commercial Loan Processing Specialist at Mercantile Bank, several key skills and qualifications are essential. You should be able to effectively prioritize multiple tasks while being meticulous. Effective communication skills and interpersonal skills are crucial, as you will interact and collaborate with team members. Are you friendly and tactful? Can you remain distraction-free while you work? If so, you might just be perfect for this loan processor position! Requirements: High school diploma or equivalent 2+ years of relevant experience 1+ years of banking experience with basic understanding of operational processes Proficient in Excel and Word Problem solving skills and ability to prioritize Working knowledge of documentation guidelines and lending regulations Good written, oral and interpersonal communication skills Ability to work overtime when necessary Preferred Qualifications: Bachelor's degree in business This position will be onsite at our location in Alpine, MI. Office hours are Monday-Friday, 8:00am - 5:00pm.

Join Mercantile Bank as a Full-Time Digital Fraud Specialist in Grand Rapids, Michigan at our Park East location, where your expertise will drive innovation in combating fraud in the banking sector. This role offers the unique opportunity to work onsite in a dynamic environment where collaboration and problem-solving are key. You will play a crucial role in enhancing customer-centric security measures while working alongside a high-performing and energetic team. At Mercantile Bank, your contributions will directly impact our commitment to excellence and integrity, ensuring our clients feel safe and valued. You will have the chance to leverage cutting-edge technology in a forward-thinking atmosphere, fostering both your professional growth and our mission to maintain trust in digital banking. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Embrace this exciting opportunity to be part of a team that truly values inclusivity and innovation in every project we undertake. Mercantile Bank: Our Mission Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. Your day to day as a Digital Fraud Specialist As a Digital Fraud Specialist at Mercantile Bank, you will be at the forefront of combating the escalating threats of digital fraud, including payments fraud, social engineering, phishing, business email compromise, online account takeover, and new account fraud. This pivotal role involves researching, responding to, and recovering from various fraud incidents while supporting both internal teams and our valued customers. You will serve as the primary contact for assessing and investigating suspected fraud cases, logging and tracking transactions to ensure effective resolutions. Utilizing advanced tools, you will monitor user activity to identify fraud patterns and collaborate with business units to enhance security controls. Additionally, you will engage in continuous learning, staying updated on emerging fraud trends and compliance rules, while reporting on fraud volumes and recovery outcomes to bolster our digital banking security. Your expertise will play a crucial role in safeguarding our customers and maintaining the integrity of Mercantile Bank's operations. What we're looking for in a Digital Fraud Specialist To excel as a Digital Fraud Specialist at Mercantile Bank, candidates should possess a blend of technical expertise and strong interpersonal skills. A background of 1-3 years in customer support or a related digital services role is essential. Familiarity with digital banking platforms, content management systems, and customer relationship management systems is crucial, along with proficiency in customer support software. Excellent communication skills, both written and verbal, enable you to convey technical concepts to non-technical stakeholders effectively. The ability to remain calm under pressure while exercising exceptional problem-solving skills is vital. Strong organizational abilities and attention to detail are necessary for managing multiple tasks efficiently. A bachelor's degree or formal certifications in relevant fields is required, with preference given to candidates with hands-on experience in digital payment systems and an understanding of cybercrime trends. Critical thinking and adaptability are also key to navigating the evolving landscape of digital fraud prevention and recovery. Knowledge and skills required for the position are: Experience: 1 - 3 years Job-related experience in the following areas is required for this position: * Proven experience in customer support or a similar role, preferably in a digital services environment. * Strong technical aptitude and familiarity with digital services, such as digital banking platform administration, content management systems, customer relationship management systems, or e-commerce platforms. * Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner. * Exceptional problem-solving skills and the ability to remain calm and composed under pressure. * Strong organizational skills and attention to detail to effectively manage multiple tasks and prioritize responsibilities. * Proficiency in using customer support software and tools. * Ability to work collaboratively in a team environment while also being self-motivated and able to work independently. Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). Equivalent job-related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven. Preferred Experience, Education and/or Skills: o Hands-on experience with digital payment systems (ACH, wire transfers, card networks, Q2 systems) o Exposure to cybercrime trends such as phishing, account takeover, synthetic identity fraud o Strong analytical and problem-solving abilities o Excellent attention to detail o Ability to communicate complex findings clearly to non-technical stakeholders o Critical thinking and adaptability in fast-changing fraud landscapes Get started with our team! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

Join Mercantile Bank as a Full Time Business Analyst, where your passion for bridging communication between business stakeholders and technical teams can truly shine. This role offers the unique opportunity to drive continuous improvement, allowing you to make impactful contributions in an ever-changing environment. Engage with innovative projects that challenge your problem-solving skills and foster collaboration across departments. Your insights will shape strategic initiatives, enhancing customer-centric solutions that define our bank's excellence in service. Located in Wyoming, MI, this position is perfect for a forward-thinking individual eager to make a difference. Take the next step in your career and become a vital part of a team that values integrity, inclusivity, and the pursuit of innovation. Core Responsibilities: Inspire and drive strategic development through collaborative efforts aimed at bringing the efficiencies and benefits of data analytics, process automation, Microsoft 365 and other technologies to business units bank wide. Gain an understanding of a business units processes by reviewing, analyzing and documenting current workflows using process mapping tools. Monitor process changes to ensure improvements are beneficial and workflows are functioning as intended. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day The Business Analyst at Mercantile Bank plays a pivotal role in inspiring and driving strategic development through collaborative efforts with various business units. By leveraging data analytics, process automation, Microsoft 365, and other innovative technologies, this position targets efficiencies that benefit the bank. Acting as a crucial bridge between business units and technical teams, the Business Analyst develops a deep understanding of departmental challenges and aligns them with suitable technology solutions. Key responsibilities include analyzing current workflows and using process mapping tools to document and improve processes. This role emphasizes strong relationship-building and communication skills, ensuring clear alignment across departments for successful project implementation. By continuously monitoring and evaluating process changes, the analyst guarantees that improvements are effective and sustainable, while maintaining meticulous tracking of project progress through tools like MS Lists and Asana, ultimately driving operational excellence within the organization. What We're Looking For To excel as a Business Analyst at Mercantile Bank, candidates should possess a blend of technical proficiency, banking experience, and strong interpersonal skills. Proficiency in managing multiple projects simultaneously ensures that the analyst can navigate complex scenarios effectively. Strong communication skills are critical, enabling the ability to engage with leaders and key stakeholders to identify optimal solutions and drive initiatives forward. Requirements: 3 - 5 years banking experience with knowledge of multiple business units. Bachelor's degree in a related field. Preferred Qualifications: Project management and / or business analyst and/or related experience Microsoft 365 experience including knowledge of power-automate and Visio or similar mapping software Knowledge of Mercantile business units

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Grand Rapids, MI at our Forest Hills Branch. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve. Core Responsibilities: Creating a high-quality, positive, and customized customer experience Assisting customers with their daily banking needs Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day Depending on your qualifications, you may be considered for either a Customer Service Representative or Personal Banker role. While the responsibilities and requirements vary slightly between the two, this posting will refer to the position more broadly as 'Branch Banker.' As a Branch Banker you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day. Depending on the level you are in, your responsibilities can also range from efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments to opening bank accounts for individuals and businesses to being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs. You'll benefit from extensive training, both in the classroom and on the job, to ensure you're confident in our products and services. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You may wear multiple hats and be prepared to fill in where needed. You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities. What We Are Looking For To thrive as a Branch Banker at Mercantile Bank, you will need a diverse skill set that balances technical proficiency and exceptional interpersonal abilities. Familiarity with or the ability to learn banking software and tools is crucial as you will efficiently process routine financial transactions like deposits and withdrawals, manage cash drawers, and ensure compliance with security protocols. Your role will require active listening and problem-solving skills to understand customer needs and provide tailored banking and possibly lending solutions. As a customer-focused professional, you must excel in communication, both in-person, over the phone, and over email to assist customers with inquiries and transactions. Attention to detail is essential for accurately handling account information and ensuring that operational procedures are followed diligently. A strong sense of accountability will drive your participation in team goals and community involvement, enabling you to promote Mercantile Bank effectively. Adaptability is key, as you will wear multiple hats and remain informed about industry changes to share valuable insights with clients and peers. Requirements: 1-3 years of relevant experience (Customer Service Representative) 3-5 years of relevant experience (Personal Banker) Effective and efficient communication (written and verbal) Cash handling/data entry with accuracy Ability to prioritize and multitask job expectations Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered. Adaptable to an Internally and Externally Changing Environment Interpersonal Skills Preferred: Banking Experience Banker: Work Schedule On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.

Start your career in banking with us! Mercantile Bank is looking to hire a full-time Credit Analyst to support our Commercial Lending team in our Grand Rapids, MI market. Receive the best Commercial Training in the state and be part of a team that is on track to become future leaders in banking. Co...

Join Mercantile Bank as a Mortgage Closing Disclosure Specialist and immerse yourself in a dynamic, fast-paced environment where your passion for mortgages can flourish. Enjoy the excitement of managing critical deadlines while collaborating with a fun, energetic team dedicated to excellence and customer-centric solutions. This role offers flexibility to work a hybrid schedule, once trained, allowing you to have time in the office and at home. This opportunity, located in Grand Rapids or Alma, MI markets, empowers you to grow within the banking industry while contributing to our core values of integrity and innovation. Core Responsibilities: Use your amazing detail-oriented skills to verify mortgage loans are set up appropriately and comply with all policies and regulations. Initiate appropriate disclosures while maintaining deadlines. Your enthusiastic attitude and personality will contribute to the success of the team and to the satisfaction of our customers. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Mortgage Closing Disclosure Specialist at Mercantile Bank, you will play a pivotal role in the residential mortgage process, engaging in a variety of essential tasks such as preparing initial and re-disclosed Loan Estimates and preliminary Closing Disclosures. In addition to managing the incoming loan pipeline and the re-disclosure queue in alignment with TRID regulations, you will also handle critical closing responsibilities-such as preparing and reviewing final closing packages, coordinating with title companies, verifying payoff statements, and ensuring accurate disbursement of funds. Your attention to detail ensures compliance with federal and state regulations alongside internal policies, safeguarding the integrity of our operations. By collaborating with Mortgage Loan Officers, Processors, Closers, and Underwriters, you will uphold our high service standards while providing timely disclosures and facilitating smooth, compliant closings for clients. Your customer-centric approach and commitment to compliance will shine as you build relationships with title companies and settlement agents. This role leverages your skills in a fast-paced environment, making a meaningful impact within Mercantile Bank's vibrant culture and innovative atmosphere. What We're Looking For To excel as a Mortgage Closing Disclosure Specialist at Mercantile Bank, candidates should possess a minimum of one year of banking and/or mortgage experience, with a strong preference for those familiar with mortgage regulations, TRID guidelines, and title policies. Successful candidates will demonstrate exceptional time management skills, allowing them to meet critical deadlines in a fast-paced environment. Strong analytical and problem-solving abilities are essential for navigating complexities in loan processing. Verbal and written communication skills must be top-notch, facilitating effective collaboration with various stakeholders, including Mortgage Loan Officers and title companies. Additionally, a keen sense of organization and attention to detail is crucial in preparing accurate disclosures and ensuring compliance with regulatory requirements. If you thrive in an environment where there is always something to do and are passionate about delivering excellent customer service, this position offers the perfect opportunity to leverage your skills in a rewarding career. Requirements: A high school diploma or GED 1 - 3 years of mortgage closing experience Knowledge of mortgage operations and practices, regulations and lending guidelines

Join Mercantile Bank as a Multimedia and Promotions Specialist in Grand Rapids, MI, and immerse yourself in an energetic, high-performance environment where your creativity thrives. This role offers the chance to collaborate with a diverse team, driving innovative marketing strategies that connect with our customer-centric values. You'll have the opportunity to shape compelling multimedia content, allowing your ideas to come to life while showcasing your problem-solving skills. Experience the satisfaction of promoting financial excellence while being part of a forward-thinking culture that values inclusivity and accountability. At Mercantile Bank, we foster a fun atmosphere where your professional growth is nurtured, making every day exciting. Take this chance to impact our community and elevate our brand presence in the banking industry. Join us and contribute to a dynamic organization that prioritizes innovation and customer engagement. Core Responsibilities: * Manage Mercantile Bank's social media by creating content that supports the bank's strategic direction and engages with our customers. * Participate in visual production planning, on set, as well as in post-production in creating the final product. * Create graphic design content. * Manage online customer reviews and provide support and response. Why Mercantile Bank? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Multimedia and Promotions Specialist at Mercantile Bank, you will lead the charge in social media management across platforms like Facebook, Instagram, LinkedIn, YouTube, and Vimeo. Your role will encompass content creation, where you will design engaging graphics and write captivating posts tailored to our diverse audience. You'll be strategic in deploying campaigns, measuring their success, and continuously refining our approach based on analytics. As the voice of Mercantile Bank online, you will engage directly with customers, ensuring their queries and interactions reflect our brand values. Additionally, you will support video and photo production, helping craft visual content that showcases our commitment to excellence. Your expertise will extend to managing our online customer reviews while contributing to the company's fun culture through participation in the Fun Committee and mascot management. This multifaceted position offers an exciting opportunity to drive brand awareness and community engagement. What We're Looking For To thrive as a Multimedia and Promotions Specialist at Mercantile Bank, candidates should possess a versatile skill set tailored for dynamic environments. A minimum of two years in social media management, photo and video production assistance, as well as digital customer service experience, is essential. Proficiency in graphic design and content creation, coupled with a foundational understanding of Hubspot CRM, will enhance your capabilities in this role. Exceptional verbal and written communication skills are crucial, along with strong interpersonal abilities to foster customer relationships and address challenges diplomatically. Adaptability is key, as you will need to navigate the evolving landscape of social media and marketing trends effectively. The role will have some physical demands, such as moving objects weighing between 25-50 pounds and some travel throughout Mercantile markets to capture content. Ultimately, success in this position requires a blend of creativity, strategic thinking, and a commitment to professional excellence. Requirements: * At least 2 years' experience in social media management, photo + video production assistance * Graphic design experience with editing and content creation skills * At least a two-year college degree, certification or licensing, or completion of specialized training or job-specific skills acquired through an apprenticeship program Preferred Qualifications: * 2 years customer service experience digital experience * HubSpot CRM experience