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Merchandise lead skills for your resume and career

Updated January 8, 2025
5 min read
Merchandise lead example skills
Below we've compiled a list of the most critical merchandise lead skills. We ranked the top skills for merchandise leads based on the percentage of resumes they appeared on. For example, 17.2% of merchandise lead resumes contained sales floor as a skill. Continue reading to find out what skills a merchandise lead needs to be successful in the workplace.

15 merchandise lead skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how merchandise leads use sales floor:
  • Supervised receiving, processing and placement of product on sales floor and accurately prepared shipment reports and inventory audit documentation.
  • Provided exemplary customer service by assisting customers in sales, developing individualized customer relationships, and organizing the sales floor.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandise leads use customer service:
  • Recognized by executive management for excellence in territory management, sales, customer service delivery, merchandising and account management.
  • Handle Customer relations; determine Customer needs, providing Customer Service to a diverse population in sensitive environments.

3. Customer Satisfaction

Here's how merchandise leads use customer satisfaction:
  • Assisted in execution of customer-focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.
  • Manage the merchandising areas to optimize selling space and maximize selling potential; empower associates to ensure customer satisfaction.

4. Store Management

Here's how merchandise leads use store management:
  • Supervised crew and delegated responsibility in order to obtain complete satisfaction of store management.
  • Provide store management with productivity updates, proactively identify and communicate Associate performance issues.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how merchandise leads use pos:
  • Operated Point of Sale (POS) system to effectively conduct sales, returns, and random audits processes.
  • Operated Point of Sale (POS) system to resolve customer issues.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how merchandise leads use product knowledge:
  • Resolved specific customer questions and recommended products based on extensive product knowledge.
  • Maximized associate product knowledge by analyzing and displaying top selling items.

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7. Inventory Control

Here's how merchandise leads use inventory control:
  • Complete essential inventory control functions in an effort to support financial and inventory accuracy.
  • Inventory Control through creating/maintaining and submitting inventory spreadsheets to HQ.

8. Apparel

Apparel is anything worn especially formal clothes; outerwear; garments; attire; raiment worn on an important occasion to protect, wrap, adorn or beautify the body. Apparel also refers to clothing of a specific type that is sold in stores. Product categories include everything from basic items like underwear, badges, jewelry to luxury items. The general classification of clothing is as follows: men's wear, women's wear, children's wear, and others.

Here's how merchandise leads use apparel:
  • Inspected apparel departments for Ready All Day compliance and identified opportunities for improvement.
  • Worked alongside associates to improve store merchandising standards and positively impacted apparel sales in the 2015 and 2016 fiscal year.

9. Product Displays

Here's how merchandise leads use product displays:
  • Partnered with store managers to coordinate delivery and properly execute product displays in a safe and timely manner.
  • Set up marketing and product displays within the store as needed by the company.

10. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how merchandise leads use sales reports:
  • Developed and monitored store merchandise utilizing sales reports.
  • Developed and implemented sales plans for promotions, actively analyze the sales reports to maintain the goals set in place.

11. Ladders

Here's how merchandise leads use ladders:
  • Use of 12-14 Ft Ladders daily.
  • Handle paperwork,climb tall ladders, Audit the department every few months

12. Chrome

Here's how merchandise leads use chrome:
  • Experience with CMS Time, Concur, Nuance PDF and Chrome River software.

13. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how merchandise leads use loss prevention:
  • Identified suspicious activity and promptly reported to loss prevention department.
  • Ensured the staff is properly trained on all cash handling and loss prevention procedures and policies.

14. Store Operations

Here's how merchandise leads use store operations:
  • Increased product placement through the utilization of store operations and traffic pattern recognition.
  • Assist in all aspects of store operations including store opening and closing and performed leader on duty duties.

15. Store Environment

Here's how merchandise leads use store environment:
  • Delegated tasks to multiple associates while also managing operational effectiveness of the store environment.
  • Ensured Store Environment standards met company guidelines by providing coaching and feedback to associates and store leadership.
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List of merchandise lead skills to add to your resume

Merchandise lead skills

The most important skills for a merchandise lead resume and required skills for a merchandise lead to have include:

  • Sales Floor
  • Customer Service
  • Customer Satisfaction
  • Store Management
  • POS
  • Product Knowledge
  • Inventory Control
  • Apparel
  • Product Displays
  • Sales Reports
  • Ladders
  • Chrome
  • Loss Prevention
  • Store Operations
  • Store Environment
  • Develop Team
  • PowerPoint
  • Retail Store
  • Product Placement
  • Shipment Processing
  • Store Sales
  • Drive Sales
  • Visual Standards
  • Store Opening
  • Merchandise Displays
  • Customer Issues
  • Merchandise Handling
  • Gross Profit
  • Store Associates
  • Pallet Jack
  • Sales Associates
  • Visual Presentation
  • Stock Room
  • Presentation Standards
  • Building Displays
  • Inventory Management
  • Store Shelves
  • Customer Complaints
  • Promotional Events
  • Store Displays
  • Customer Relationships
  • Merchandise Placement
  • Depot
  • POG
  • RTV
  • Stock Shelves
  • Visual Displays

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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