Top Merchandise Lead Skills

Below we've compiled a list of the most important skills for a Merchandise Lead. We ranked the top skills based on the percentage of Merchandise Lead resumes they appeared on. For example, 19.7% of Merchandise Lead resumes contained Customer Service as a skill. Let's find out what skills a Merchandise Lead actually needs in order to be successful in the workplace.

The six most common skills found on Merchandise Lead resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Merchandise Lead jobs:
  • Recognized by executive management for excellence in territory management, sales, customer service delivery, merchandising and account management.
  • Handle Customer relations; determine Customer needs, providing Customer Service to a diverse population in sensitive environments.
  • Motivated staff to focus on selling strategies, execute company initiatives and provide excellent customer service.
  • Provide customer service by greeting customers and answering product related and general gardening questions.
  • Meet customer service expectations through daily communication, problem resolution and proper follow-up.
  • Collaborate with team members to ensure quality product and customer service delivery.
  • Customer-oriented with a reputation for stellar customer service, satisfaction and results.
  • Provided superior customer service while building effective relationships with store personnel.
  • Served numerous bakery customers daily with professional and effective customer service.
  • Provided excellent customer service and knowledge to customer who inquired.
  • Coordinated with customer service department to satisfy customer damage claims.
  • Provide customer service by answering questions and offering assistance.
  • Provide superior personalized customer service while processing customer transactions.
  • Provided exceptional customer service through cashiering and product selection.
  • Performed loss prevention techniques using customer service tactics.
  • Enhance customer service experience with creative and dynamic displays
  • Developed customer service skilled of newly acquired associates.
  • Developed and demonstrated superior customer service skills.
  • Scheduled daily as Customer Service Manager.
  • Participate in providing exceptional customer service.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Merchandise Lead jobs:
  • Received new merchandise and logged into inventory system.
  • Trained new merchandiser teammates and answered teammate questions and aided them in understanding how to complete projects and provided feedback.
  • Home Store new product cut ins for Shop and Save, store re-sets, training new merchandisers
  • Retail rep. Lead Merchandiser Store re-sets, new item cut-ins, product audits, training new merchandisers
  • Unloaded any new merchandise and cleaned up displays so that customers could shop the products.
  • Designed and suggested new display idea for new merchandise, resulting in improved customer view.
  • Trained new merchandisers in how to read schematics and how to execute the daily processes.
  • Clean up the store after assembling the displays and setting the new merchandise.
  • Display new merchandise on mannequins, in store and the display window.
  • Received and displayed new merchandise including scanning and labeling store markdowns.
  • Educated outsourced employees on new merchandise and sales techniques.
  • Arranged new merchandise in a profitable and timely manner.
  • Assisted in designing and setup of new merchandise shops.
  • Receive and process new merchandise as it is delivered.
  • Unpacked new merchandise and processed / repackaged returns.
  • Assist on the dock unpacking new merchandise.
  • Train new merchandisers and clean up stores.
  • Unloaded new merchandise from the back.
  • Assist in training of new merchandisers.
  • Process and place new merchandise.

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3. Retail Store

high Demand
Here's how Retail Store is used in Merchandise Lead jobs:
  • Merchandised live goods at big box retail store, surveys, resets, trained merchandisers, and informed customers about products.
  • Job Description: PETCO is not just a pet shop and supply store, it's a high functional retail store.
  • Led closing night teams in efficiently filling and maintaining merchandise levels in a high volume retail store.
  • Assisted in the management of a retail store that generated 11 million in annual sales.
  • Supervised daily functions at all five retail stores and the stock room at the hotel.
  • Tracked sales and inventory of software at various retail stores.
  • Trained retail store associates on new products and marketing promotions.
  • Complete audits in retail stores, hospital and USPS locations.
  • Merchandised lawn care products in multiple retail stores.
  • Merchandised product in grocery and retail stores.
  • Provide quality customer service while maintaining the greeting card holders at local retail stores.
  • Perform various duties in retail stores primarily for the Safeway/Vons corporation.
  • Traveled to retail stores to set displays and planograms.

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4. Sales Floor

high Demand
Here's how Sales Floor is used in Merchandise Lead jobs:
  • Supervised receiving, processing and placement of product on sales floor and accurately prepared shipment reports and inventory audit documentation.
  • Supervised sales floor by supporting associates in achieving daily key performance indicators and resolving escalated customer issues.
  • Organized and merchandised sales floor, assisted customers, stocked inventory
  • Coordinated and executed numerous sales floor reset.
  • Supervised and lead large teams of associates in pricing, visual, and replenishment task on the sales floor and stockrooms.
  • Allow enough time to properly remove all runners from the sales floor without disrupting the shopping experience of the customers.
  • Conducted inventory reports, set sales floor, general customer service, supervisor for men's and home store departments.
  • Maintain neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe.
  • Performed opening and closing procedures in absence of management; assisted store team on register and sales floor.
  • Monitor the sales floor and stockrooms daily to identify replenishment opportunities and effectively allocate resources to drive sales.
  • Managed the process by which all products are received, processed, and merchandised on the sales floor.
  • Maintained sales floor coverage during non-peak to complete task, and make sure that employees are having breaks.
  • Accomplished assisting and supporting Assistant General Manager and Store Manager to direct shipment placement on the sales floor.
  • Collect and report detailed inventory data; and moving product from the stock room to the sales floor.
  • Audit stock to ensure product on the sales floor is properly replenished and all visual standards are met.
  • Uphold store visual needs, including outfitting mannequins and merchandising sales floor to increase sales and buyer attention.
  • Assumed the duties of Closing Manager, lead sales floor recovery and preparation for next business day.
  • Manage stock room, train stock room associates, receive and process merchandise, replenish sales floor.
  • Managed and lead the freight process to ensure that new product is expedited to the sales floor.
  • Managed a team responsible for setting and maintaining the sales floor in the children's department.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in Merchandise Lead jobs:
  • Inspire and motivate selling team to pull, wardrobe, and sell brand to meet Aqua corporate vendor sales goals.
  • Establish and controlled operational budgets, conduct regular meetings to communicate sales goals and report financial figures to corporate offices.
  • Developed and applied weekly sales goals according to corporate guidelines, with an emphasis on credit applications and card sales.
  • Focused my responsibility on sales goals and quality performance by setting corporate promotional plans and displays in partner stores.
  • Manage team of 3-5 associates to perform all pricing and signing projects which directly impacts daily sales goals.
  • Execute company visual merchandising standards, floor plans and merchandise flow to exceed company sales goals.
  • Execute all store operations tasks including payroll, work schedules, daily sales goals, etc.
  • Exceeded sales projections and non-sales goals by using visually stimulating, fashion-forward merchandising and visual displays.
  • Supervised and managed store associates; provided constructive feedback to ensure sales goals are met.
  • Interviewed and hired staff; provided training to 25 associates on achieving sales goals.
  • Create floor plans to merchandise goods based on weekly sales goals and promotions.
  • Create relationships, establishing a clientele resulting in execution of sales goals.
  • Managed sales goals of over $6 million per year.
  • Coordinated advertisement events to ensure sales goals are reached.
  • Helped to drive sales goals and achieve monthly quotas.
  • Satisfied daily sales goals and trained new personnel.
  • Build teams and lead teams in sales goals.
  • Supervised a team of 15 associates to guarantee sales goals were being consistently met and exceeded.
  • Train, coach and counsel associates * Motivate and energize associates to exceed daily sales goals
  • Exceeded personal sales goals for most quarters.

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6. Merchandise Presentation

high Demand
Here's how Merchandise Presentation is used in Merchandise Lead jobs:
  • Collaborated ideas with General Manager & Merchandise Presentation Supervisor in implementing promotional strategies
  • Collaborated with leadership team to guide and execute all merchandise presentation decisions.
  • Directed merchandise presentations, restocking, and recovery to maximize productivity.
  • Demonstrate creativity and innovation through merchandise presentation and styling.
  • Develop and execute in store merchandise presentation standards.
  • Coach and direct associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as per company standard.
  • Guide and execute all merchandise presentation decisions, including new store flows, in-season management, and sale events.
  • Ensured merchandise presentation met the store's unique needs by organizing and filling merchandise with meticulous detail.
  • Trained store employees in merchandise presentations, customer communications, and weekly maintenance of merchandise displays.
  • Assist in the implementation of floor set merchandise presentations during non business hours.
  • Drive sales with dynamic merchandise presentation and creative display concepts.
  • Maximize merchandise presentations by applying visual standards, identify potential merchandisingopportunities and provide creative solutions.
  • Analyzed reports to adjust merchandise presentations based on store specific sales.
  • Store key holder Merchandise presentation/ visual merchandising Stock handling Sales generation/ customer experience Operations Staff supervision

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7. Company Standards

high Demand
Here's how Company Standards is used in Merchandise Lead jobs:
  • Supported store leadership by executing strategies consistently meeting and exceeding company standards.
  • Merchandised footwear department according to company standards.
  • Merchandised the sales floor in a way that appealed to the consumer while following company standards, trends and sales goals.
  • Assisted Merchandise Team Manager; ensured all merchandise was delivered to each department and visual displays were merchandised to company standards.
  • Collaborated with management and other team members to reach sales goals, meet customer needs, and maintain company standards.
  • Experience setting and executing visual aspects of the store according to company standards in order to maximize sales.
  • Ensured displays and in store signing were set to format and apparel floor set to company standards.
  • Train/developed sales associates to company standards through example and translating current trends to associates & customers.
  • Train new sales employees on effective sales techniques, cash register operation, and company standards.
  • Build displays to company standards as well as make sure price points are present and correct.
  • Conducted market visits throughout the Northeast to assess the quality and consistency of company standards.
  • Complete monthly price changes, set up/remove weekly ad and store signage per company standards.
  • Trained new Merchandisers in company standards and policies.
  • Execute floor sets in accordance with company standards.
  • Maintain merchandising values to company standards.
  • Maintain company standards for Marketing.
  • Executed department and storewide signing and pricing change responsibilities as required by company standards
  • Display merchandise according to company standards & arrange placement of merchandise on selling floor per planogram & personal creativity.
  • Set up store merchandise in a timely manner while still maintaining company standards.
  • Reset or put out product based on company standards via planograms.

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8. Floor Plans

high Demand
Here's how Floor Plans is used in Merchandise Lead jobs:
  • Traveled to other stores for openings or to design new floor plans for company videos to be filmed.
  • Developed floor plans and displays, maintained product placement, lighting and window displays
  • Travel to stores to reset their layouts by following plan-o-grams and floor plans.
  • Engineered floor plans and orchestrated execution of footwear teams in partnering stores.
  • Assisted managers and vendors on new floor plans and floor moves.
  • Interpret floor plans to carry out floor moves for each quarter.
  • Head planner & designer for holiday floor plans & product display.
  • Work with floor plans to maximize available space to best advantage.
  • Placed product orders as well as designed floor plans based on previous customer data.B.

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9. Inventory Control

high Demand
Here's how Inventory Control is used in Merchandise Lead jobs:
  • Complete essential inventory control functions in an effort to support financial and inventory accuracy.
  • Inventory Control through creating/maintaining and submitting inventory spreadsheets to HQ.
  • Maintain compliance with inventory control and shrink standard operating procedures
  • Lead the operation with an emphasis on financial objectives, inventory control, tactical, product replacement and presentations.
  • Structured inventory control daily for merchandise sales needs for Disney and Trained to handle cash balancing for the organization.
  • Collaborated with the Chicago Inventory Control Team to eliminate wasteful spending in the department and achieved a profit.
  • Handle display building, fixture installation, new item cut-ins, and inventory control (stocking).
  • Assisted merchandise leaders with stock ordering and inventory control to ensure adequate inventory for sales.
  • Organized weekly sales & reports for the sales, merchandising & inventory control.
  • Maintained operational standards in receiving, pricing, signing and inventory control.
  • Trained new employees on company expectations, guidelines and inventory control.
  • Oversee inventory control and meet weekly sales.
  • Report dicrepancies to Home Office Inventory Control for Inventory Adjustment(s).
  • Work closely with inventory control regarding SKU and pre-packs.
  • Performed stocking, merchandising, planogram execution, and inventory control.Responsible for incoming and outgoing merchandise shipments

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10. Product Knowledge

high Demand
Here's how Product Knowledge is used in Merchandise Lead jobs:
  • Resolved specific customer questions and recommended products based on extensive product knowledge.
  • Maximized associate product knowledge by analyzing and displaying top selling items.
  • Learned all product knowledge and background to implement and evolve high - impact strategies to target new business and high end clientele
  • Maintained working product knowledge, received shipment, merchandised product, ran promotions, and maintained an overall positive work environment.
  • Succeeded in positive customer service while assisting customers with product knowledge to assure they had correct gear/sizes and completed purchase transactions.
  • Led merchandising department in product service, customer service, product knowledge, display expert, and new employee training.
  • Provide management and education to 100+ employees in customer service skills, product knowledge and key business points.
  • Train associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
  • Trained and coached on product knowledge, merchandise presentation skills, inventory and price integrity skills.
  • Participate in product knowledge training and be ready to assist customers on the sales floor.
  • Responded to inquiries about merchandise, demonstrated product knowledge and assisted shoppers with selections.
  • Organized and directed service and sales training including product knowledge and loss prevention protocols.
  • Wield comprehensive product knowledge to listen to customers and suggest products for purchase.
  • Train new employees on product knowledge and how to execute POG requirements.
  • Provided training in customer service, operating registers, and product knowledge.
  • Led selling team in product knowledge seminars to maximize selling potential.
  • Focused on customer service and helping them with product knowledge.
  • display and coordinate safe and proper Receiving Inventory, Truck manifests, Inventory Cycle Counts, Product Knowledge, Order Pulling.
  • Trained newly hired merchandisers and counselors in operations, procedures, product knowledge, merchandise, Hazmat and sales techniques.
  • Brand Experience Expert; Lead Merchandiser Anticipated customer needs and recommended products through demonstrating product knowledge to customers.

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11. Product Placement

high Demand
Here's how Product Placement is used in Merchandise Lead jobs:
  • Provide information on Store visits regarding consumer reactions, competitive information, and product placement and conduct Sales Presentations.
  • Increased product placement through the utilization of store operations and traffic pattern recognition.
  • Supported implementation of product placement and seasonal strategies including marketing and promotions.
  • Managed product placement to promote brand recognition/awareness for the merchandising company.
  • Assisted with implementation of product placement, marketing and promotional strategies.
  • JOB RESPONSIBILITIES: Drives Business Results Assists with implementation of product placement, marketing and promotional strategies.
  • Used CAD and Adobe Illustrator to plan, map and communicate product placements for all locations.
  • Increased business in kids' footwear by analyzing and following sales trends for product placement.
  • Managed seasonal, monthly, and daily product placement to maximize profit by visual appeal.
  • Assisted Merchandising Manager in the training and development of associates on product placement and standards.
  • Assisted in planning, mapping and execution of floor-sets, product placement and marketing incentives.
  • Implement inspiring focal point displays and adjacent product placement for Home D cor Department.
  • Performed audits, product placement, item labeling, merchandising and store wide resets.
  • Determine schedule by reviewing priorities with SM, product promotions and product placement.
  • Worked with store management to determine product placement and volume.
  • Created and maintained compelling visual displays to highlight new or underperforming product and rearranged product placement with department manager feedback.
  • Promoted to assisting Merchandizing supervisor with mapping and product placement.
  • Designed and created window and floor displays Managed incoming inventory, processing line and product placement.
  • Assist the Store Leader in product placement to maximize sales and achieve established goals and metrics.
  • Maintain proper product placement with in-bound freight.

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12. Loss Prevention

high Demand
Here's how Loss Prevention is used in Merchandise Lead jobs:
  • Identified suspicious activity and promptly reported to loss prevention department.
  • Ensured the staff is properly trained on all cash handling and loss prevention procedures and policies.
  • Sole responsibility for loss prevention resulting in savings of $500 a week.
  • Drive shortage elimination culture throughout the store per Loss Prevention Standards.
  • Partner with Loss Prevention to deliver the store shrinkage plan.
  • Enforce all loss prevention policies.
  • Maintained a 1% annual product loss rate which exceeded the companies loss prevention standards.

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13. Depot

high Demand
Here's how Depot is used in Merchandise Lead jobs:
  • Started as a merchandiser and became a new store setup lead working in Home Depot stores all over the southeastern U.S.
  • Perform merchandise resets for customers including Kohl's and Home Depot in Michigan, Ohio, Indiana and Wisconsin.
  • Run reset of merchandising from start to completion for stores such as Home Depot, Verizon, and Sony.
  • Work with management of Home Depot and Bell Nursery to execute quality customer service with all live good materials.
  • Receive and merchandise live goods in Home Depot garden center and tropical display area.
  • Perform total garden center reset of Lancaster, PA. Home Depot, Store 4131.
  • Service Home Depot for majority of employment; also service Orchard Supply Hardware.
  • Manage 4 merchandisers at 3 Home Depots making sure product is to POG.
  • Worked at Home Depot for 14 years with various companies in different capacities.
  • Led a team of merchandisers doing resets in Home Depot stores across Idaho/Washington
  • Maintain good working relationship with Home Depot management and other vendors.
  • Handle all Home Depot's lumber and mill work merchandising needs.
  • Complimented by Home Depot Regional Manager on my teams performance.
  • Assist The Home Depot customers with plant selections.
  • Home Depot, Store 1610.
  • Home Depot decided to go with a different merchandizing company for the district.
  • Covered 12 stores, including Home Depot and Lowes.
  • Reset Lighting / Electrical Dept for Home Depot.
  • Set Home Depot Garden Centers to planogram.
  • Live Goods Merchandising Managing and Training Merchandisers Operations 5 Home Depot Locations

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14. Company Policies

high Demand
Here's how Company Policies is used in Merchandise Lead jobs:
  • Trained and instructed employees in job duties, company policies and planned their work assignments.
  • Oversee and enforce that all company policies are being complied with.
  • Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity
  • Provided customers with reliable service and education regarding company policies and procedures.
  • supervised, trained and developed team members in accordance with company policies and procedures.
  • Store merchandising and visual presentation standards to ensure customer expectations, Maximum productivity / profitability and compliance with company policies.

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15. Stock Room

average Demand
Here's how Stock Room is used in Merchandise Lead jobs:
  • Supervised and maintained stock room, oversaw daily merchandise shipments, ensured inventory completion and merchandise markdowns.
  • Work independently to ensure stock room operates effectively and efficiently.
  • Freight processing experience includes pricing, security tagging, and the proper placement of overflow products to the stock rooms.
  • Achieved corporate certification for team controls and functions in the areas of stock room organization and door to floor processes.
  • Cash handling, customer care, managerial duties, shipment, merchandising, and stock room tasks.
  • Ensured door to floor and stock room areas to identify and address in stock opportunities.
  • Process shipment, maintain stock room, keep floor stocked and visually acceptable
  • Ensured proper inventory control was kept and stock rooms were organized.
  • Maintain neat work area in stock room of stores on route.
  • Stocked merchandise on stand and return to stock room when finished.
  • Maintained stock, appearance, and organized stock rooms.
  • Worked with all aspects that entailed the stock room.
  • Maintain stock room and visual standard operating procedures.
  • Operated cash register and maintained stock room.
  • Maintained stock room and supervised backroom.
  • Stock room clean up, mopping bathrooms, hall ways and store.
  • Keep stock room up to SOP standards.
  • Manage merchandize flow associates in order to accomplish tasks such as maintaining store floor inventory and stock room organization.
  • Organized stock room Elizabeth Arden: Assisted customers with skin care, makeovers, replenishments.
  • supervised overnight floorsets and stock room activities, trained new Sales Associates.

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16. Apparel

average Demand
Here's how Apparel is used in Merchandise Lead jobs:
  • Inspected apparel departments for Ready All Day compliance and identified opportunities for improvement.
  • Trained, developed and coached store teams on execution of Apparel strategies to drive sales.
  • Educated clients on high-end apparel, footwear, and accessories geared towards men.
  • Developed and trained team members on style trends in Home and Apparel.
  • Led new apparel initiative between Sears & British retailer Regatta.
  • Process apparel freight and communicate tasks to other team members.
  • Lead Merchandising Manager for the Home/Gifts and Apparel departments.
  • Market expert at identifying and prioritizing the global footwear/apparel processand consumer trends.
  • Set and maintain compelling and stylish brand presentation and visual adjacencies across apparel floor pad.
  • Prepared and planned store workflows to implement and execute company initiatives with apparel teams.
  • Partner with Sales Representatives setting seasonal sports apparel and footwear to achieve impactful showrooms according to Nike standards.
  • Coach and review team member performance Increase sales and buyers attention by maintaining and remerchandising Home and Apparel
  • Corset Shop, Inc. was the sole supplier of women's apparel "daywear" for Burlington Coat Factory stores.

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17. Shipment Processing

average Demand
Here's how Shipment Processing is used in Merchandise Lead jobs:
  • Oversee shipment processing team to build productivity Ensure non-sale team completes daily replinishment reporting and weekly audits.
  • Managed associates and participated in merchandise placement, shipment processing and store recovery.
  • Supervised and directed all merchandise and shipment processing.
  • Supervised and directed all merchandise and shipment processing.
  • Facilitated shipment processing and ensured stockroom met company standard.
  • Supervised and directed all merchandise and shipment processing.

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18. POS

average Demand
Here's how POS is used in Merchandise Lead jobs:
  • Established and improved processes and procedures realigned with both growing organization structure and post recession period to leverage efficiency.
  • Serve our customers by modeling a positive service spirit and providing excellent service while processing customer transactions.
  • Presented proposals and recommendations to senior management in an effort to increase process productivity.
  • Promoted to supervisor multiple times for different positions.
  • Develop and maintain positive relationship with Costco team
  • Developed multiple team associates to Management positions.
  • Designed a research proposal on recycling demographics.
  • Build positive relationships with store management.
  • Established positive relationships with all coworkers.
  • Reinforce positive behaviors through recognition.
  • Provided coverage for multiple positions.
  • Scheduled and planned to execute events, floor plans, pricing, and truck operations while maintaining a positive payroll budget.
  • Received and inspected returned merchandise for defects/damages; positioned merchandise to stock, return to vendor, clearance room, etc.
  • Maintain all national presentation standards in order to ensure that the sales floor is always in the best condition possible.
  • Worked alongside associates to improve store merchandising standards and positively impacted apparel sales in the 2015 and 2016 fiscal year.
  • Assisted in head cashiering duties, including counting the safe, tills, deposits, and authorizing merchandise returns.
  • Operated Point of Sale (POS) system to effectively conduct sales, returns, and random audits processes.
  • Develop associates ability to sell the Gap card building our store to the number 1 position for our district.
  • Develop and maintain rapport with account owners and managers to ensure brand(s) stay in #1 position
  • Empowered, developed and retained talent, which directly led 4 associates into leadership positions of their own.

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19. Store Merchandise Racks

average Demand
Here's how Store Merchandise Racks is used in Merchandise Lead jobs:
  • Organized store merchandise racks by size, style and color to promote a visually appealing environment.
  • Folded and arranged garments in attractive displays.Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Organized store merchandise racks by size, style and color.

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20. New Associates

average Demand
Here's how New Associates is used in Merchandise Lead jobs:
  • Maintain, enforce, and supervise store safety standards and training (train all new associates).
  • Utilize experience within the company to coach new associates and manage teams for projects within the store.
  • Performed human resource functions including evaluating, hiring, and training new associates.
  • Hire new associates, schedules, training, coaching associates & performance views.
  • Assign daily tasks for sales associates and train new associates.
  • Train new associates in all aspects of the business.
  • Train new associates on ordering and stocking functions.
  • Set up marketing and mannequin displays * Arranged product displays * Filled product * Helped train new associates

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21. Inventory Management

average Demand
Here's how Inventory Management is used in Merchandise Lead jobs:
  • Contribute to the profitability of the store with my expertise in merchandise handling, replenishment, inventory management and merchandising training.
  • Lead retail merchandiser responsible for resets, new item cut ins, pricing, and, inventory management.
  • Assist in inventory management of over 100,000 display units; perform cycle counts for inventory accuracy.
  • Travel to different stores doing resets, inventory management, safety audits, and signage.
  • Engaged and led a stock team committed to effective Inventory Management and replenishment processes.
  • Assist on cash register as needed, inventory management, and merchandising.
  • Refined DC handling processes and implemented inventory management controls, a size and sku intensive product category.
  • Inventory Management Ensure proper pricing of all plants Report damaged or unwanted merchandise Ensure proper merchandise processing/display according to Plano gram.

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22. Stock Shelves

average Demand
Here's how Stock Shelves is used in Merchandise Lead jobs:
  • Restock shelves, build displays, public relations, relief sales, new associate trainer, account management, inventory control.
  • Walk stores greet store managers feel coolers stock shelves rotate product check in beer loads insure all teams are on schedule
  • Store resets, stock shelves, rotate items by date and clean.
  • Assemble inside of empty stores to have them ready for opening.stock shelves
  • Stock shelves, and mark prices on shelves and merchandise.
  • Stock shelves with Coca-Cola products from backroom stock and pallets.
  • Stock shelves, racks, cases, bins, and tables with company merchandise.
  • Stock shelves of product in store, build displays and condense backrooms .

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23. Action Plans

average Demand
Here's how Action Plans is used in Merchandise Lead jobs:
  • Executed action plans for efficient replenishment opportunities while working in a customer focused, fast paced environment.
  • Assisted in weekly business meetings to identify area of opportunity and developing action plans.
  • Inspected departments and consult with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
  • Performed weekly department reviews with the manager to identify areas of need and develop action plans for improving performance.
  • Assist in identifying areas of opportunity and developing action plans for improving the department's performance.
  • Executed day-to-day action plans to adjust store layout and provide an effective and efficient store operation.
  • Follow monthly, weekly, daily action plans.
  • Develop and execute action plans for resolution.
  • Coordinate with cross-functional teams to develop action plans to meet business deliverables & key performance indicators.
  • Supported store manager by implementing action plans to correct negative trends and achieve store goals.

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24. Store Personnel

average Demand
Here's how Store Personnel is used in Merchandise Lead jobs:
  • Provided exceptional customer relations to all levels of store personnel.
  • Demonstrate knowledge of clients' products, develop strong relationships with store personnel, and communicate with management staff.
  • Build strong relationships with store managers and other store personnel to ensure successful completion of all projects.
  • Build and maintain a rapport with store personnel to meet company and client objectives.
  • Work independently, build relationships and maintain strong partnerships with store personnel.
  • Worked with store personnel on a daily basis.
  • Worked with store personnel to complete assignments.
  • store personnel that fosters compliance with.
  • Communicated with store managers regarding product displays Assembled product displays Stocked inventory Assisted/educated customers and store personnel with product related inquires

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25. Online Orders

average Demand
Here's how Online Orders is used in Merchandise Lead jobs:
  • Preformed store picks from online orders as well as packing and processing to be shipped.
  • Processed a high volume of sales transactions and accurately picked and packed online orders.
  • Get online orders ready for pickup.
  • Prepare and fill online orders.
  • Locate and retrieve online orders.
  • Unload truck, set new layouts, fulfil online orders, perform cashier duties.

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26. Weekly Basis

average Demand
Here's how Weekly Basis is used in Merchandise Lead jobs:
  • Required to use I-phone, e-mail camera, computer to complete tasks as assigned on a daily and weekly basis.
  • Audit visual standards on a weekly basis and maintained proper stock control on and off of sales floor.
  • Evaluated key performance indicators on a weekly basis to determine department and store sales needs.
  • Inventory of dead product on a weekly basis Watering of plant product training new employees.
  • Ensured the completion of RFID scanning and upload processes on a weekly basis.
  • Update District Supervisor on a daily or weekly basis regarding individual store progress.
  • Coordinate with General Sales Manager on special projects on a weekly basis.
  • Manage payroll on a daily and weekly basis.
  • Audit inventory on a weekly basis.
  • Process shipment on a weekly basis.

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27. Entire Store

average Demand
Here's how Entire Store is used in Merchandise Lead jobs:
  • Worked together with specialized teams to help remodel and reset the entire store.
  • Managed and trained 15 associates to maintain entire store environment.
  • Worked in teams to accomplish specify task throughout entire store.
  • Maintained and implemented all visual standards for the entire store.
  • Prepared entire store for daily sign and price changes.
  • Reset an entire store for holiday season -assist customers with varying needs -organize and clean displays and backroom.

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28. Stock Levels

average Demand
Here's how Stock Levels is used in Merchandise Lead jobs:
  • Created inviting merchandising displays and managed incoming stock levels.
  • Stock Replenishment: Maintain stock levels in a given number of stores in an area of the park with limited supervision.
  • Manage stock levels at six Lowe's and Home Depot locations, training three staff and ensuring merchant supplies and satisfaction.
  • Inventory, control stock levels, Manage teams and day to day operations and hours.
  • Perform cycle counts and adjust inventory ordering as needed to maintain stock levels.
  • Assisted in managing stock levels and making key decisions about stock control.
  • Oversee and ensure store's stock levels.
  • Planned stock levels of merchandise.Provided excellent customer service.
  • Maintain proper instock levels by ordering based on current sales, promotions and specific area needs Responsible for outstanding time management

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29. Store Opening

low Demand
Here's how Store Opening is used in Merchandise Lead jobs:
  • Served as Customer Experience Manager and/or Manager on Duty as assigned and assisted with store opening and closing activities when necessary.
  • Project manager for retail store remodels, new store openings, department store shop remodels and total home division remodeling.
  • Requested by management to transfer to CA to assist with new store opening and training of new hires.
  • Assist in all aspects of store operations including store opening and closing and performed leader on duty duties.
  • Participate in overnight floor-sets, merchandise updates, in-store visual setups, and new store openings.
  • Serve as the Manager on Duty as assigned and perform store opening and closing activities.
  • Cross trained employees at multiple locations across the US in preparation for new store openings.
  • Completed store opening and closing procedures(Including change; media; deposits).
  • Managed store by performing store opening, daily operations, and closing duties.
  • Participate in new store openings and support multiple store during renovation.
  • Perform store opening and closing procedure including the operation of registers.
  • Perform store opening and closing in accordance with company's procedures.
  • Assisted management in store opening and closing procedures.
  • Handle all aspects of store opening.

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30. POG

low Demand
Here's how POG is used in Merchandise Lead jobs:
  • Stock and move the product to the new POG.
  • Manage top stock, overstock, and outs Ensure POG integrity is maintained and communicate challenges to management.
  • Work orders/tables inside Garden Center according to latest corporate POG.
  • Follow POG to reset and distribute merchandise on shelves accordingly .
  • Execute POGs and updates, resets, signing, CILs, and adjacencies.
  • Survey locations; reset aisles and/or signage according to current POG.

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31. Wal-Mart

low Demand
Here's how Wal-Mart is used in Merchandise Lead jobs:
  • Train and Assist Wal-Mart Associates in areas of watering, live plant merchandising and on hand reconciliation.
  • Assist with ordering and retail plant displays in 15 Wal-Mart stores.
  • Oversee flowers and plants in Wal-Mart Lawn and Garden departments.
  • located in Chicago, IL they had merchandisers as independent contractors to service Wal-Mart stores.
  • Lead Merchandiser for plants, trees , shrubs, bulbs..anything plant and garden for several area Wal-Mart stores.
  • Received a recognition award from Wal-Mart Global President in recognition for exceptional customer service.

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32. Customer Complaints

low Demand
Here's how Customer Complaints is used in Merchandise Lead jobs:
  • Worked directly under sales manager to ensure all merchandisers are following company policies and attending to customer complaints.
  • Handled schedules, responsible for the front end, handled and resolved customer complaints.
  • Resolved customer complaints; Escalated issues to Assistant Store Manager as necessary.
  • Resolve customer complaints with highest degree of courtesy.
  • Assisted customers "members" with shopping needs; resolvecustomer complaints, built confidence and relationship with members and staff.
  • Reduced customer complaints by training support staff regarding product offerings and develop full understanding of customer service requirements.

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33. Building Displays

low Demand
Here's how Building Displays is used in Merchandise Lead jobs:
  • Performed merchandiser duties in accounts that included rotating and merchandising the Pepsi portfolio, building displays, incremental selling.
  • Assist the meat manager in ordering weekly meat/seafood merchandise, building displays and setting the meat department weekly ads.
  • Assisted the sale team by servicing active customer accounts * Stocking shelve * Building displays * Filling vending machines

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34. Customer Questions

low Demand
Here's how Customer Questions is used in Merchandise Lead jobs:
  • Answer customer questions and fulfill order information, if currently out of stock.
  • Answer customer questions regarding store merchandise, department information and pricing.
  • Handled customer questions and issues.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Answered customer questions about product availability and shipment times.
  • Respond to customer questions and assist in locating requested merchandise within department.

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35. Pallet Jack

low Demand
Here's how Pallet Jack is used in Merchandise Lead jobs:
  • Lead a team to unload and load shipping trucks in a fast paced environment by hand or using manual pallet jacks.
  • Transported product to store front with manual or powered equipment such as pallet jack and hand-truck.
  • Stocked shelves; built and maintained displays with the use of forklifts and pallet jacks.
  • Load and unload deliveries using a ladder and/or pallet jack according to delivery schedule.
  • Load and unload merchandise onto truck using pallet jack.
  • Load and unload shipments using forklifts and pallet jacks.
  • Loaded and unloaded merchandise using a pallet jack.
  • Loaded and unloaded merchadise from delivery trucks using a ladder and/or pallet jack.

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36. Special Events

low Demand
Here's how Special Events is used in Merchandise Lead jobs:
  • Assist in daily operations including opening and closing procedures, and special events such as; morning rallies and reward banquets.
  • Process cash drops during festivals and special events which include receiving and counting money during the day.
  • Participated in special events, career development seminars, job fairs, and disability awareness trips.
  • Assisted with captured photos of new programs, branding implementation and special events.
  • Decorated store inside and out for holidays, seasons and special events.
  • Organize and arrange meetings and special events.
  • Coordinate and host in-store special events.
  • Worked as an Ambassador/Spokes model for Coors Light beverages helping with promotions of cliental for private/special events.

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37. Data Entry

low Demand
Here's how Data Entry is used in Merchandise Lead jobs:
  • Performed data entry and tracked merchandise inventory ensuring 100 percent accountability of products and markdown stock items.
  • Provided administrative and data entry support.
  • Performed inventory, shipping and receiving, audits, data entry, and stock organization and maintenance.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Maintained my department store inventory and performed data entry of purchase orders and vendor information on a daily basis.
  • Performed leave audits on employees with low balances, corrected time cards and entered all information into data entry equipment.

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38. Corporate Standards

low Demand
Here's how Corporate Standards is used in Merchandise Lead jobs:
  • Maintained, developed and implemented weekly MAP Plan-o-grams according to corporate standards, including changing merchandise and marketing elements.
  • Supervised 8 department managers insuring compliance with corporate standards.
  • Maintain corporate standards through display vignettes, signage, and stock to ensure consistency through all sales channels.
  • Prepare and design displays for merchandise using corporate standards as well as experience, to maximize sales.
  • Review all variances to actual cost with projected margins to ensure corporate standards are met.
  • Implement ISM (in store moves) changes to best display product to corporate standards.
  • Make sure store is up to date with corporate standards.
  • Set floor plan to corporate standards following seasonal plans.

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39. Customer Relationships

low Demand
Here's how Customer Relationships is used in Merchandise Lead jobs:
  • Provided exemplary customer service by assisting customers in sales, developing individualized customer relationships, and organizing the sales floor.
  • Awarded Top Customer Clientele/Compliments Responsible for providing exceptional customer experience while developing customer relationships.
  • Developed customer relationships at the corporate level Research Volunteer with the Chesapeake Bay Foundation.
  • Maintained customer relationships with local store management.
  • Maintain customer relationships by responding to special requests, answering their questions, and assisting with anything they require.
  • Lead by example while building customer relationships by asking open ended questions and putting customer first.
  • Maintained customer relationships by answering their questions; responding to specialrequests; describing product features.
  • Replenished product on store shelves as well as beer coolersBuilt and maintained product displays for assigned accountsBuilt exceptional customer relationships

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40. Enhance Sales

low Demand
Here's how Enhance Sales is used in Merchandise Lead jobs:
  • Received merchandise deliveries and strategically placed product according to demand in order to enhance sales.

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41. Special Projects

low Demand
Here's how Special Projects is used in Merchandise Lead jobs:
  • Orchestrated special projects to achieve improvement in warehouse and product delivery process.
  • Communicate with Live Nursery Specialist and Department Manager the plan for the day and provide assistance with any special projects.
  • Worked under Merchandising Supervisor to complete special projects, and maintain general look and feel of the store.
  • Worked with store management and employees daily on problem solving, sales goals and special projects.
  • Helped customers find items needed for special projects.
  • Lead teams in other stores on special projects.
  • Processed product returns as directed Assisted with special projects, audits and resets

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42. Rfid

low Demand
Here's how Rfid is used in Merchandise Lead jobs:
  • Lead and implement RFID to ensure that we are stocked in key items while maintaining correct inventory levels.
  • Selected to train operations managers and replenishment supervisors in other stores on RFID scans.
  • Audit, cycle count, RFID tagging, replenishing, RTV's.
  • Achieved significant improvements in the RFID process - improved the inventory scan by 20%.
  • Assist with product markdowns and RFID tagging.
  • Exceeded RFID standard of 90%, with team consistently at 100%.

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43. Promotional Events

low Demand
Here's how Promotional Events is used in Merchandise Lead jobs:
  • Executed store specific merchandising for promotional events to maximize realization of store and department goals
  • Interviewed greeters/models for promotional events and recommended candidates for nationwide advertising campaigns, in-company commercials, and training videos.
  • Participated in the marketing and presentation of any big promotional events.
  • Assisted in promotional events by co-coordinating merchandise needs.
  • Organized numerous in-store promotional events at various NYC metro area account locations to drive sales and create excitement for the brand.
  • Managed execution of promotional events set ups Managed transfers and RTV schedule and logs Maintained inventory, sample requests

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44. Phone Calls

low Demand
Here's how Phone Calls is used in Merchandise Lead jobs:
  • Answer customer telephone calls promptly with professionalism and knowledgeable responses.
  • Maintain regular contact with Field Supervisor through phone calls, conference calls, and field reporting.
  • Maintain continuous contact with the DM via phone calls, emails, and field reports.
  • Answer incoming phone calls including handling employee calls regarding work schedules.
  • Answered and returned customer phone calls and inquiries in a timely manner.
  • Answered customer telephone calls promptly and in an appropriate manner Monitored areas for security issues and safety hazards.

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45. New Items

low Demand
Here's how New Items is used in Merchandise Lead jobs:
  • Provide coaching sessions for team members regarding new items, practices, company philosophies, and job related skills.
  • Get with store managers about new items and train the new merchandisers too.
  • Pull new items from stockroom and place on shelves.
  • Developed new product introductions and initiated promotional plan for new items.
  • Delivered excellent customer service by consistently reacting to customer requests for new items.
  • Handled all new shipments by receiving them, and putting up new items in the store and stockroom.

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46. Company Products

low Demand
Here's how Company Products is used in Merchandise Lead jobs:
  • Visit retail locations where company products are sold, maintain product presence and presentation, and counsel consumers.
  • Created schedules and trained the new employees on company products, policies and procedures.
  • Perform merchandising activities and construct displays of company products in retail accounts.
  • Build and move displays/gondola shelving and/or products to establish best location/store foot-print for sales on all company products.
  • Performed merchandising of company products to local retail chains in a professional and timely manner.
  • Organized and set up marketing displays for company products.

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47. RTV

low Demand
Here's how RTV is used in Merchandise Lead jobs:
  • Completed research to identify potential DRTV products that are unique and compelling across multiple categories.
  • Promoted to Footwear Lead Associate Promoted again to RTV (Returns To Vendor).
  • Processed RTV's, quarterly inventory audits and damages.
  • Processed RTV's, MOS's, damages, and collected and shipped our penny stock.
  • Processed freight, process RTV's, Recalls, set planograms, and sell to customers and ring register when needed.
  • Locate, process, package and ship Vendor Recalls and RTVs.

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48. New Stock

low Demand
Here's how New Stock is used in Merchandise Lead jobs:
  • Maintained a woman's shoe stockroom, sampling and running new stock.
  • Trained new employees on the process of receiving new stock.
  • Supervised placement of new stock and shipment processing.
  • Train new stockroom associates and oversee their development.
  • Led team to setup sales for each new sales week.Ordered new stock and discontinued merchandise.
  • Interviewed, managed and trained new stock associates, as well as, trained new stock managers.

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20 Most Common Skill for a Merchandise Lead

Customer Service23.7%
New Merchandise16%
Retail Store8.7%
Sales Floor7.4%
Sales Goals7.3%
Merchandise Presentation4.8%
Company Standards3.9%
Floor Plans3.7%

Typical Skill-Sets Required For A Merchandise Lead

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
19.7%
19.7%
2
2
New Merchandise
New Merchandise
13.3%
13.3%
3
3
Retail Store
Retail Store
7.2%
7.2%
4
4
Sales Floor
Sales Floor
6.1%
6.1%
5
5
Sales Goals
Sales Goals
6.1%
6.1%
6
6
Merchandise Presentation
Merchandise Presentation
4%
4%
7
7
Company Standards
Company Standards
3.2%
3.2%
8
8
Floor Plans
Floor Plans
3.1%
3.1%
9
9
Inventory Control
Inventory Control
2.7%
2.7%
10
10
Product Knowledge
Product Knowledge
2.7%
2.7%
11
11
Product Placement
Product Placement
2.2%
2.2%
12
12
Loss Prevention
Loss Prevention
1.9%
1.9%
13
13
Depot
Depot
1.7%
1.7%
14
14
Company Policies
Company Policies
1.6%
1.6%
15
15
Stock Room
Stock Room
1.6%
1.6%
16
16
Apparel
Apparel
1.5%
1.5%
17
17
Shipment Processing
Shipment Processing
1.3%
1.3%
18
18
POS
POS
1.1%
1.1%
19
19
Store Merchandise Racks
Store Merchandise Racks
1.1%
1.1%
20
20
New Associates
New Associates
1%
1%
21
21
Inventory Management
Inventory Management
1%
1%
22
22
Stock Shelves
Stock Shelves
1%
1%
23
23
Action Plans
Action Plans
0.9%
0.9%
24
24
Store Personnel
Store Personnel
0.9%
0.9%
25
25
Online Orders
Online Orders
0.8%
0.8%
26
26
Weekly Basis
Weekly Basis
0.8%
0.8%
27
27
Entire Store
Entire Store
0.8%
0.8%
28
28
Stock Levels
Stock Levels
0.8%
0.8%
29
29
Store Opening
Store Opening
0.7%
0.7%
30
30
POG
POG
0.7%
0.7%
31
31
Wal-Mart
Wal-Mart
0.6%
0.6%
32
32
Customer Complaints
Customer Complaints
0.6%
0.6%
33
33
Building Displays
Building Displays
0.6%
0.6%
34
34
Customer Questions
Customer Questions
0.6%
0.6%
35
35
Pallet Jack
Pallet Jack
0.5%
0.5%
36
36
Special Events
Special Events
0.5%
0.5%
37
37
Data Entry
Data Entry
0.5%
0.5%
38
38
Corporate Standards
Corporate Standards
0.5%
0.5%
39
39
Customer Relationships
Customer Relationships
0.5%
0.5%
40
40
Enhance Sales
Enhance Sales
0.5%
0.5%
41
41
Special Projects
Special Projects
0.5%
0.5%
42
42
Rfid
Rfid
0.4%
0.4%
43
43
Promotional Events
Promotional Events
0.4%
0.4%
44
44
Phone Calls
Phone Calls
0.4%
0.4%
45
45
New Items
New Items
0.4%
0.4%
46
46
Company Products
Company Products
0.4%
0.4%
47
47
RTV
RTV
0.4%
0.4%
48
48
New Stock
New Stock
0.4%
0.4%

14,124 Merchandise Lead Jobs

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