What does a merchandise processor do?

A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.

While similarities exist, there are also some differences between merchandise processors and customer assistant. For instance, merchandise processor responsibilities require skills such as "evaluates," "basic math," "inventory flow," and "math." Whereas a customer assistant is skilled in "reservations," "customer assistance," "customer support," and "product knowledge." This is part of what separates the two careers.

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

In addition to the difference in salary, there are some other key differences worth noting. For example, merchandise processor responsibilities are more likely to require skills like "evaluates," "sales floor," "basic math," and "inventory flow." Meanwhile, a call center representative has duties that require skills in areas such as "strong customer service," "patients," "data entry," and "troubleshoot." These differences highlight just how different the day-to-day in each role looks.

A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.

The required skills of the two careers differ considerably. For example, merchandise processors are more likely to have skills like "evaluates," "basic math," "inventory flow," and "math." But a customer service assistant is more likely to have skills like "front end," "service calls," "work ethic," and "groceries."

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.