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Merchandiser, sales skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

E. Duff Wrobbel Ph.D.,

Joseph Hancock

Below we've compiled a list of the most critical merchandiser, sales skills. We ranked the top skills for merchandisers, sales based on the percentage of resumes they appeared on. For example, 17.2% of merchandiser, sales resumes contained excellent planning as a skill. Continue reading to find out what skills a merchandiser, sales needs to be successful in the workplace.

15 merchandiser, sales skills for your resume and career

1. Excellent Planning

Here's how merchandisers, sales use excellent planning:

Used excellent planning, organizational and numerical skills.
Use excellent planning and organizational skills.

2. Wine

Here's how merchandisers, sales use wine:

Build, develop, and trust with liquor department management and staff with knowledge of wine and spirit products.
Maintain a thorough working knowledge of all company wine, beer and spirits products.

3. Pallet Jack

Here's how merchandisers, sales use pallet jack:

Maintained operating equipment such as powered pallet jacks.
Operated pallet jacks and other non-mechanical equipment.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how merchandisers, sales use sales floor:

Supervised sales floor specialist in customer engagement.
Maintain inventory levels both on the sales floor and in the backroom by ordering and replenishing coolers and floor displays appropriately.

5. Product Displays

Here's how merchandisers, sales use product displays:

Developed promotional product displays based on seasonal potential and area demographics.
Created engaging product displays and maintained account departments.

6. Cleanliness

Here's how merchandisers, sales use cleanliness:

Stocked grocery shelves -Delivered groceries within community -Assisted customers -Conducted quarterly inventory -Maintained store cleanliness
Maintained cleanliness of backrooms for inventory control.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandisers, sales use customer service:

Showed excellent customer service by courteously and efficiently handling and resolving customer questions and complaints concerning any related issues.
Unload shipments Condition shelves Assist customers Organize back room Inventory product Skills Used Time management Organization Self motivation Customer service

8. Store Management

Here's how merchandisers, sales use store management:

Provide excellent customer service while developing a professional working relationship with store management, associates and other merchandising organizations.
Maintain communication with store management as well as internal communication with sales representatives and management on a daily basis.

9. Product Inventory

Here's how merchandisers, sales use product inventory:

Assisted customers with merchandise selection, performed product inventory and sales
Administered area convenience store product inventory and ordering.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how merchandisers, sales use product knowledge:

Unified sales and merchandising teams by promoting product knowledge to individualize customer experiences.
Maintained amazing relationships with grocery receivers and trained staff on product knowledge.

11. Back Stock

Here's how merchandisers, sales use back stock:

Managed and rotated back stocked inventory.
Stock all Nabisco items to shelf in area markets as well as maintain back stock order and perform inventory.

12. Customer Satisfaction

Here's how merchandisers, sales use customer satisfaction:

Merchandised store displays with Pepsi products, resolved challenging delivery and storage conflicts and enhanced customer satisfaction.
Coordinated in store merchandising programs and maintained inventory variance well above tolerance to assure complete customer satisfaction.

13. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how merchandisers, sales use retail sales:

Manage retail sales and merchandising in Wal-Mart and Sam's Club stores in the Jackson Metro and surrounding areas.
Retail sales, management, merchandising, and purchasing associated with small to medium size retail operation.

14. Product Sales

Product sales refers to sales metrics surrounding a specific product or offering from an organization.

Here's how merchandisers, sales use product sales:

Visit establishments, such as pharmacies, big box retailers and grocery stores to determine product sales.
Achieve an increase in product sales by displaying products according to HanesBrands plan-o-grams and store directives.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how merchandisers, sales use pos:

Managed POS Resources ensuring preparations and distribution of shelf-talkers and sell sheets, in addition to coordinating and distributing marketing programs.
Negotiated constantly with store managers and floor managers in order to secure POS display space and proper allocation of inventory.

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What skills help Merchandisers, Sales find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What merchandiser, sales skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What technical skills for a merchandiser, sales stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all merchandiser, saleses possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of merchandiser, sales skills to add to your resume

The most important skills for a merchandiser, sales resume and required skills for a merchandiser, sales to have include:

Excellent Planning
Wine
Pallet Jack
Sales Floor
Product Displays
Cleanliness
Customer Service
Store Management
Product Inventory
Product Knowledge
Back Stock
Customer Satisfaction
Retail Sales
Product Sales
POS
Shelf Space
Account Management

Costco
Customer Relations
Inventory Management
Grocery Store
Increase Sales
Product Line
Stock Shelves
Stock Product
Retail Store
Back Room
Inventory Control
Retail Accounts
Product Placement
Sales Associates
Store Shelves
Merchandise Displays
Store Locations

Store Displays
Sales Volume
Stock Room
Stock Merchandise
Building Displays
Merchandise Sales
Product Distribution
Rotate Product
Depot
End Caps
Store Resets
Floor Displays
Promotional Events
Taking Inventory
Convenience Stores
Sales Promotions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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