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Merchandising manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Professor Cheryl Pilchik
Merchandising manager example skills
Below we've compiled a list of the most critical merchandising manager skills. We ranked the top skills for merchandising managers based on the percentage of resumes they appeared on. For example, 9.9% of merchandising manager resumes contained sales floor as a skill. Continue reading to find out what skills a merchandising manager needs to be successful in the workplace.

15 merchandising manager skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how merchandising managers use sales floor:
  • Determined placement of merchandise on sales floor; monitored product movement and recognized opportunities for increased sales.
  • Modeled a hands-on floor supervision environment that emphasized sales floor management, customer service and sales generation.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how merchandising managers use pos:
  • Managed creative development and production of indirect channel POS fixtures creating brand consistency
  • Developed and implemented corporate procedures and POS system.

3. Apparel

Apparel is anything worn especially formal clothes; outerwear; garments; attire; raiment worn on an important occasion to protect, wrap, adorn or beautify the body. Apparel also refers to clothing of a specific type that is sold in stores. Product categories include everything from basic items like underwear, badges, jewelry to luxury items. The general classification of clothing is as follows: men's wear, women's wear, children's wear, and others.

Here's how merchandising managers use apparel:
  • Researched overall apparel trends direction in domestic and international markets and interpreted customer feedback and concepts to manufacturer.
  • Purchased and managed apparel, footwear and accessories inventory for successful regional outdoor and lifestyle retailer.

4. Pallets

Here's how merchandising managers use pallets:
  • Utilized radio frequency equipment, pallet movers, and forklift to effectively execute daily operations of staging and storing freight.
  • Use of all store automated equipment and receiving equipment including forklift and pallet jacks.

5. Merchandise Presentation

Here's how merchandising managers use merchandise presentation:
  • Communicate with Director of Retail, Retail Managers and Replenishment Supervisors regarding new product arrivals and desired merchandise presentation and location.
  • Optimize merchandise presentation and customize merchandise selection for various departments throughout the store by creating Monthly Merchandising plan.

6. Drive Sales

Here's how merchandising managers use drive sales:
  • Drive sales and profitability though proper merchandising and overall presentation of all departments.
  • Drive sales and profitability through proper merchandising and overall presentation.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandising managers use customer service:
  • Supervised Departmental Resets and Revisions, Supervised Inventory Preparation, Assisted Management with Customer Service duties on a daily basis.
  • Interviewed and trained new booksellers pertaining to company procedures, use of technological equipment, and customer service opportunities.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how merchandising managers use payroll:
  • Performed payroll functions, such as maintaining accurate timekeeping information and processing and submitting payroll using propriety software.
  • Implemented corporate programs and initiatives on merchandising, payroll management and productivity.

9. Ladders

Here's how merchandising managers use ladders:
  • Managed the Ladders, Guttering and Poly Sheeting categories with sales totaling over $525MM - 2 years.
  • Climbed ladders, lifted & carried props, knowledgeable of tools & measuring devices.

10. B Testing

Here's how merchandising managers use b testing:
  • Perform A/B testing, review and analyze results and make recommendations based on findings.
  • Utilize leading edge technology for A/B testing, site merchandising, personalized and geo-targeted content for users.

11. Employee Engagement

Here's how merchandising managers use employee engagement:
  • Cash and safe handling Security Tagging Employee Engagement Sales Inventory Merchandising Stock Room management

12. Sales Associates

Here's how merchandising managers use sales associates:
  • Supervised sales associates and entire stock handling process including stockroom organization.
  • Reduced turnover, upgraded the productivity and professionalism of Sales Associates.

13. Store Sales

Here's how merchandising managers use store sales:
  • Develop strategies and objectives toward driving store sales and profitability through effective leadership and communication towards store associates.
  • Designed retailer-specific merchandising plans for customers resulting in measurable same store sales improvements averaging 17%.

14. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how merchandising managers use loss prevention:
  • Participate proactively in seasonal shortage reduction strategies with in-store loss prevention team.
  • Assisted in store investigations and interrogations relating to Loss Prevention.

15. Store Associates

Here's how merchandising managers use store associates:
  • Identified vendor opportunities and executed consistent merchandising strategies through extensive hands-on training of store associates.
  • Developed and maintained relationships with key managers and store associates.
top-skills

What skills help Merchandising Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What merchandising manager skills would you recommend for someone trying to advance their career?

Professor Cheryl Pilchik

Marketing at Cabrini U., Cabrini University

Look at all the benefits offered by the company, such as medical, holidays, 401K, etc. Also, consider using the position as a steppingstone in your field to a second job in the near future.
Do you want to know more?
Read more about what experts have to say about merchandising manager

List of merchandising manager skills to add to your resume

Merchandising manager skills

The most important skills for a merchandising manager resume and required skills for a merchandising manager to have include:

  • Sales Floor
  • POS
  • Apparel
  • Pallets
  • Merchandise Presentation
  • Drive Sales
  • Customer Service
  • Payroll
  • Ladders
  • B Testing
  • Employee Engagement
  • Sales Associates
  • Store Sales
  • Loss Prevention
  • Store Associates
  • Eagle
  • Product Knowledge
  • Gross Margin
  • Direct Reports
  • Product Development
  • Market Trends
  • Inventory Management
  • Inventory Control
  • Product Assortment
  • Sales Trends
  • Store Management
  • Store Operations
  • Performance Reviews
  • HR
  • Product Line
  • Visual Presentation
  • Product Categories
  • Retail Sales
  • Increase Sales
  • Vendor Relationships
  • Retail Store
  • Gross Profit
  • Performance Management
  • Trade Shows
  • Product Selection
  • Sales Growth
  • Sales Reports
  • Brand Marketing
  • Customer Complaints
  • Store Merchandise
  • Visual Standards
  • Sales Volume
  • Pricing Strategy
  • Product Placement
  • Strong Negotiation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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