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Merchandising Representative skills for your resume and career

Updated January 8, 2025
4 min read
Quoted Experts
Director Dave Payne M.S.,
Jacqueline Babb
Merchandising Representative Example Skills
Below we've compiled a list of the most critical merchandising representative skills. We ranked the top skills for merchandising representatives based on the percentage of resumes they appeared on. For example, 24.1% of merchandising representative resumes contained little supervision as a skill. Continue reading to find out what skills a merchandising representative needs to be successful in the workplace.

15 merchandising representative skills for your resume and career

1. Little Supervision

Here's how merchandising representatives use little supervision:
  • Worked independently with little supervision.
  • Work efficiently under little supervision.

2. Store Management

Here's how merchandising representatives use store management:
  • Develop and maintains working relationship with store management, associates and other merchandising companies to effectively achieve client and company goals.
  • Provided excellent customer service to develop a professional working relationship with store management, associates and other merchandising companies.

3. Plan-O-Grams

Plan-o-grams, also known as planograms, is a visual strategy that focuses on the planned layout of a store's products and services. It primarily aims to put products in a position that will attract customers, securing sales in the process.

Here's how merchandising representatives use plan-o-grams:
  • Implemented and maintained merchandising plan-o-grams* Assisted with in-store demonstrations of equipment* Assisted in training of new in-store associates and merchandising representatives.
  • Provide in-store merchandising service including Plan-o-Gram execution and maintenance.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandising representatives use customer service:
  • Develop mutually beneficial relationships with key account managers and others to exceed customer service expectations through ongoing communication and problem solving.
  • Provided excellent customer service to consumers and in-store personnel as well as updating members of management daily regarding store activities.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how merchandising representatives use product knowledge:
  • Educated store associates and management during product knowledge sessions on selling points and competitive advantages to maximize sales opportunities.
  • Provided assistance to customers to increase product knowledge and sales productivity.

6. Working Independently

Here's how merchandising representatives use working independently:
  • Stock shelves, working independently, and use of company provided tablet.
  • Job requires working independently, reading plan-o-grams and resetting product per season.

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7. Sales Associates

Here's how merchandising representatives use sales associates:
  • Worked to improve loyalty to Bosch brand by strengthening relationships with sales associates and the Bosch brand at the store level.
  • Achieved number two rank in client sales by training sales associates on Epson products, and interviewing customers about preferences.

8. Product Sales

Product sales refers to sales metrics surrounding a specific product or offering from an organization.

Here's how merchandising representatives use product sales:
  • Generated excitement, brand awareness, and increased product sales through print sampling events across the New York City area.
  • Train and support Wal-Mart Wireless Center employees, while increasing product sales, and awareness.

9. Brand Awareness

Here's how merchandising representatives use brand awareness:
  • Promoted brand awareness of new consumer electronic products.
  • Manage 3 merchandising reps, providing support and guidance with initiatives that maximize retail brand awareness and promote customer loyalty.

10. Retail Locations

A retail location is an area or space for business purposes. Small business often looks for a retail establishment that has a lower leasing fee. Depending on what type of business they will venture into, a retail location must always be accessible to customers, efficient, and cheap. It usually is one of the struggles of business owners, finding the right place for their business.

Here's how merchandising representatives use retail locations:
  • Serviced participating retail locations in product merchandising and selection.
  • Installed Anheuser-Busch Promotional Material in Retail Locations

11. PET

Here's how merchandising representatives use pet:
  • Maintained home office.Nutro Pet Foods, Inc.- Product Representative
  • Researched content for weekly newsletters and website articles relevant to pet ownership and products.

12. Product Displays

Here's how merchandising representatives use product displays:
  • Designed and implemented product displays* Coordinated with company sales representatives and local store managers on inventory standards and product displays
  • Promoted intimate apparel in local high-end department stores by assuring prominent and organized product display.

13. Eagle

Here's how merchandising representatives use eagle:
  • Opened new distribution channels at grocery chains, Jewel, Dominick's, and Eagle.
  • Recognized for achieving breakthrough merchandising gains for product visibility resulting in contractual agreement with tri-state supermarket chain Giant Eagle.

14. Work Ethic

Here's how merchandising representatives use work ethic:
  • Developed strong customer service skills with customers and demonstrated a professional work ethic.
  • Reached weekly sales goals, gave excellent customer service, and acted with a strong work ethic.

15. Retail Outlets

Here's how merchandising representatives use retail outlets:
  • Called on retail outlets with the objective of providing PM tobacco products with enhanced availability and visibility.
  • Placed merchandising and promotional materials in retail outlets for Philip Morris
top-skills

What skills help Merchandising Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What Merchandising Representative skills would you recommend for someone trying to advance their career?

Director Dave Payne M.S.

Associate Professor of Practice / Sales, University of Akron

Skills and competence are king! Sales professionals are paid a commission and bonus based on "sales performance" results...this will continue to drive top sales reps and managers to earn some of the highest incomes in the country. I am very proud to share that U Akron sales graduates have had a nearly 100% job placement rate for over a decade, with some of the highest starting incomes in the state of Ohio. This is directly tied to the gracious support of the 30 Fisher Institute for Professional Selling corporate partners which hire them every semester.

What technical skills for a Merchandising Representative stand out to employers?

Jacqueline BabbJacqueline Babb LinkedIn Profile

Assistant Professor of Digital Marketing, Director of Graduate Studies, Aurora University

Technical skills paired with strong communication, flexibility in thought, diversity, and creative problem solving are a winning combination for job candidates. Candidates with a strong acumen in data analysis and storytelling are marketable right now.

What soft skills should all Merchandising Representatives possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn Profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about Merchandising Representative

List of merchandising representative skills to add to your resume

Merchandising Representative Skills

The most important skills for a merchandising representative resume and required skills for a merchandising representative to have include:

  • Little Supervision
  • Store Management
  • Plan-O-Grams
  • Customer Service
  • Product Knowledge
  • Working Independently
  • Sales Associates
  • Product Sales
  • Brand Awareness
  • Retail Locations
  • PET
  • Product Displays
  • Eagle
  • Work Ethic
  • Retail Outlets
  • Kroger
  • Retail Store
  • Store Resets
  • POS
  • Retail Accounts
  • Drive Sales
  • Depot
  • Grocery Store
  • Sales Floor
  • Product Line
  • Increase Sales
  • Inventory Control
  • Product Promotions
  • Customer Relations
  • Store Associates
  • POG
  • Promotional Materials
  • Product Inventory
  • Product Placement
  • Store Shelves
  • Store Displays
  • Inventory Management
  • SAM
  • Merchandise Displays
  • Building Displays
  • Epson
  • LG
  • Groceries
  • Product Awareness
  • Stock Merchandise
  • Proper Signage
  • Costco
  • Sales Promotions
  • Promotional Displays

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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