Research Summary. Below we've compiled a list of the most important skills for a merchandising specialist. We ranked the top skills based on the percentage of merchandising specialist resumes they appeared on. For example, 27.6% of merchandising specialist resumes contained customer service as a skill. Let's find out what skills a merchandising specialist actually needs in order to be successful in the workplace.

  • The most common hard skill for a merchandising specialist is customer service. 27.6% merchandising specialists have this skill on their resume.
  • The second most common hard skill for a merchandising specialist is sales floor appearing on 16.5% of resumes. The third most common is cash handling on 6.6% of resumes.
  • Three common soft skills for a merchandising specialist are physical stamina, self-confidence and interpersonal skills.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Below we've compiled a list of the most important skills for a merchandising specialist. We ranked the top skills based on the percentage of merchandising specialist resumes they appeared on. For example, 27.6% of merchandising specialist resumes contained customer service as a skill. Let's find out what skills a merchandising specialist actually needs in order to be successful in the workplace.

15 Essential Merchandising Specialist Skills For Your Resume And Career

1. Customer Service

Here's how customer service is used on merchandising specialist resumes:
  • Provided ongoing excellent customer service while also remaining responsible for creating a supportive, educational and inclusive team atmosphere.
  • Training-Completed courses and seminars in customer service, sales-strategies, inventory control, visual merchandising and time management.
  • Dedicated to providing excellent customer service and to develop a professional working relationship with store managers and associates.
  • Communicated daily with vendors and franchisees to assure excellent customer service and drive revenue through customer satisfaction.
  • Prepared and maintained sales floor presentation to maximize sales, productivity, merchandise presentation and customer service.

2. Sales Floor

Here's how sales floor is used on merchandising specialist resumes:
  • Organized the entire sales floor to its proper standard formation Skills Used -Bilingual ability -Organized merchandise exquisitely.
  • Merchandised sales floor ensuring product availability and correct presentation to maximize sales.
  • Maintained accurate inventory and restocked sales floor above company standard.
  • Managed the sales floor before/during/after operating hours.
  • Organized merchandise alphabetically on sales floor.

3. Cash Handling

Here's how cash handling is used on merchandising specialist resumes:
  • Cash handling, which includes closing, counting and balancing, cash drawers and store totals.
  • Document overage and shortage variance by employee when cash handling and closing each register.
  • Take responsibility over store deposits and cash handling processes.
  • Cash handling; cashiering, drawer breakdown and loading.
  • Cash Handling: Receiving money from professional and retail customers, and running bank deposits for management staff.

And if you’re looking for a job, here are the five top employers hiring now:

  1. VF Jobs (52)
  2. The Mosaic Company Jobs (106)
  3. Target Jobs (222)
  4. Gap Inc. Jobs (128)
  5. ActionLink Jobs (131)

4. Cleanliness

Here's how cleanliness is used on merchandising specialist resumes:
  • Maintained organization and cleanliness of stockroom areas.
  • Maintained department organization and cleanliness.
  • Insure proper signing and placements of products, as well as organization and cleanliness of assigned departments.
  • Perform ad set/price change, maintain store inventory/sale floor replenishment, upkeep store cleanliness and functionality.
  • Maintained overall cleanliness and maintenance of the store.

5. Customer Satisfaction

Here's how customer satisfaction is used on merchandising specialist resumes:
  • Placed and expedited purchase orders with vendors to bolster customer satisfaction and timely delivery of goods.
  • Collaborate with management to effectively organize store displays to enhance customer satisfaction.
  • Enhanced customer satisfaction ratings by troubleshooting and resolving issues efficiently.
  • Monitored and coached staff activity and ensured customer satisfaction.
  • Leveraged customer satisfaction consistently due to my fluent Portuguese.

6. Ladders

Here's how ladders is used on merchandising specialist resumes:
  • Endured long hours and constant standing, bending, lifting and climbing ladders.
  • Frequent kneeling, bending, stooping and climbing ladders.3.)
  • climb ladders, carry boxes.
  • Use resources such as ladders and steamers to execute store displays.
  • Used ladders to get items down for customers on high shelves.

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7. Product Knowledge

Here's how product knowledge is used on merchandising specialist resumes:
  • Provide product knowledge within interactions with customers.
  • Supported accounts with merchandising management, sales development, product knowledge, return to vendor processing, and product placement.
  • Conducted monthly training of store employees on product knowledge, placement of shop, visual merchandising and mannequin styling.
  • Performed in aisle product knowledge training classes to customers and Lowe's employees on various Tool World Manufacturers.
  • Educate in-store personnel on product knowledge; provide information on upcoming product launches, promotions and contesting positions.

8. Work Ethic

Here's how work ethic is used on merchandising specialist resumes:
  • Ensured customer satisfaction by providing quality training and maintaining good work ethics.
  • Demonstrate significant work ethic through a positive, motivated attitude8.
  • Prioritized tasks effectively and achieved flexible work ethic.
  • Developed strong work ethic and commitment to organization.
  • Maintained a high standard of work ethic and was always willing to work hard to ensure the success of the mission.

9. Store Associates

Here's how store associates is used on merchandising specialist resumes:
  • Completed hiring, benefits administration, performance reviews, disciplinary action for store associates.
  • Trained Lowe's store associates/management in water heater operations and return policies.
  • Supervised store associates during training.
  • Sell and train store associates on client's entire line of electronics services, hardware and accessories in retail location.
  • Educate and motivate store associates on selling techniques, product features and benefits and new trends and arrivals.

Merchandising Specialist Jobs

10. GEO

Here's how geo is used on merchandising specialist resumes:
  • Created geo specific apparel assortments per account channel.
  • Checked in drop shipments, truck shipments, and GEO shuttles.

11. Retail Store

Here's how retail store is used on merchandising specialist resumes:
  • Provided high-quality merchandising support for Coca-Cola brands to retail store within the Central States territory.
  • Worked independently, merchandising nationally recognized brands throughout retail stores using display and marketing materials.
  • Restocked Silver Eagle company products into designated locations of retail stores.
  • Trained retail store representatives on specific store and product initiatives.
  • Constructed product advertising in popular electronics and grocery retail stores.

12. Stock Room

Here's how stock room is used on merchandising specialist resumes:
  • Job duties included handling orders, stocking, maintaining the floor in the store as well as the stock room.
  • Maintained the stock room condition of assigned areas and ensured that it is clean, safe, and categorized.
  • Maintain a neat and organized stock room, interview and train other stock associates.
  • Checked for and pulled all stock in back stock rooms and restocked shelves.
  • Performed stock room audits to ensure safety, accuracy and efficiency.

13. Store Management

Here's how store management is used on merchandising specialist resumes:
  • Identify product and supply difficulties at store level through communication with store management and retail management.
  • Build positive relationships with store management through open communication and personalized service.
  • Engage with store management and communicate any merchandising opportunities/tasks assigned.
  • Communicated closely with store management about changes conducted in-store.
  • Maintain excellent working relationships with store management and associates.

14. Store Merchandise

Here's how store merchandise is used on merchandising specialist resumes:
  • Set primary store merchandise including price also performed product placement.
  • Shipped and received store merchandise utilizing campus shipping via FedEx, UPS, DHL, and USPS.
  • Down stock inventory, replenish store merchandise, sign and price audits, warehouse operations.
  • Answered in-store team leader questions regarding store merchandise, department information and pricing.
  • Operated a forklift to safely store merchandise in reserve.

15. PET

Here's how pet is used on merchandising specialist resumes:
  • Partnered with the site merchandising team to improve the site experience within the grocery and pet category pages on
  • Reset Pet Supplies Plus and Tractor Supply Co. stores as a team following schematics and planograms
  • Tracked number of customer interactions,and conversions to Hills Pet Foods.
  • Researched content for weekly newsletters and website articles relevant to pet ownership and products.
  • Conducted market research in the sale of pet products, identifying consumer trends.
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The eight most common skills based on Merchandising Specialist resumes in 2023.

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List Of Skills To Add To Your Merchandising Specialist Resume

According to recent trends, the most relevant merchandising specialist Resume Keywords for your resume are:

  • Customer Service
  • Sales Floor
  • Cash Handling
  • Cleanliness
  • Customer Satisfaction
  • Ladders
  • Product Knowledge
  • Work Ethic
  • Store Associates
  • GEO
  • Retail Store
  • Stock Room
  • Store Management
  • Store Merchandise
  • PET
  • Hire Training
  • POS
  • Retail Locations
  • Depot
  • Truck Shipments
  • Inventory Management
  • Visual Presentation
  • Apollo
  • Drop Shipments
  • POG
  • Drive Sales
  • Operational Standards
  • Merchandise Presentation
  • PowerPoint
  • Grocery Store
  • Sales Associates
  • Inventory Control
  • Inventory Counts
  • Stock Shelves
  • Logistics
  • Loss Prevention
  • Merchandise Handling
  • Visual Displays
  • Product Placement
  • Product Sales
  • Merchandise Displays
  • Store Displays
  • Shipment Process
  • Product Displays
  • Overall Presentation
  • Gross Profit
  • Inventory Data

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Online Courses For Merchandising Specialists

One of the best ways to acquire the skills needed to be a merchandising specialist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since merchandising specialists benefit from having skills like customer service, sales floor, and cash handling, we found courses that will help you improve these skills.

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1. Fast Track Retail Buying and Merchandising


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2. Complete Inventory Management in Microsoft Excel & TALLY ERP9


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3. Open To buy- Retail Merchandising Planning


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4. PHP for Beginners to Inventory POS Sales Project - AdminLTE


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5. Supply Chain Management A-Z: Operations & Logistics Basics


Supply Chain Management Basics: An MBA style course to boost your career as a business operations & logistics manager...

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6. Fundamentals of Logistics, Supply Chain & Customer Service


Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

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7. Laravel 9 - Build Complete Inventory Management System A-Z


In This Course, You Will Build Two Different Projects With Laravel 9 including Inventory Management System A-Z...

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8. eBay Drop Shipping Guide with No Inventory - Work From Home


Learn exactly how to work from home purely selling and drop shipping on eBay. No up front inventory! Basic to Advanced!...

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9. SAP Materials Management (MM) Super User Training


Complete Beginner and Intermediate Purchasing & Inventory Management Training - Perform all the task in SAP in no time...

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10. Product Management Fundamentals


Case-based practical course on product management to build strong foundations in product concepts, process & frameworks...

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11. Product Management 101


Learn to become a more strategic product manager - and have a greater impact on your company and your products...

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12. RA: Data Science and Supply chain analytics.(A-Z with R)


Learn R,Supply-chain Data Science, Inventory Optimization, Big Data forecasting, Machine learning and Revenue Management...

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13. Smart Tips: Product Management


Find impact, innovation, and success as a product manager...

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14. Digital Product Management


Learn what you'll need to craft successful Digital Products whether Startup or Corporate...

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15. Product Marketing for Technology Companies


Master your product marketing skills through practical examples and exercises...

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16. Product Management A-Z: Excel as a PM & Build great Products


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17. Become a Product Marketing Manager Product Management MBA


Product Marketing Strategy: Marketing New Product: Product to Market: Product Promotion: Product Owner Launch MBA...

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18. Customer Service


How to Approach New Customers and Maintain Existing Ones...

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19. Inventory and Portfolio Management

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Inventory is also company money, materialized in supplies towards the elaboration of products in-process, finished and for sale. Keeping an organized and updated inventory will allow you to save time and resources. Also, knowing that type of product you have available and what state it is in helps in organizing what you already have, so you will not have waste and you will be able to sell as you produce. Inventory is a hidden treasure for companies. In this online course you will learn to...

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20. Supply Chains for Manufacturing: Inventory Analytics

edX (Global)

A supply chain entails two or more parties that are linked together by material, information and money flows. The management of a supply chain attempts to coordinate the activities of the parties so that merchandise is produced and distributed at the right quantities, to the right locations, and at the right time, in order to minimize system-wide costs while satisfying service level requirements. As part of the Principles of Manufacturing MicroMasters program, this course will expose learners...

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