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Merchandising Supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Merchandising Supervisor Example Skills
Below we've compiled a list of the most critical merchandising supervisor skills. We ranked the top skills for merchandising supervisors based on the percentage of resumes they appeared on. For example, 24.3% of merchandising supervisor resumes contained customer service as a skill. Continue reading to find out what skills a merchandising supervisor needs to be successful in the workplace.

15 merchandising supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandising supervisors use customer service:
  • Demonstrated professional results locating and handling merchandise, Performing company resets, customer service, building strong relationships with multiple store personnel
  • Created customer service lead focus groups, and conduct targeted audits to identify opportunities for quality improvement.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how merchandising supervisors use hr:
  • Managed up to 12 employees HR duties including payroll, and hiring.
  • Audit assistance to District HR Manager (Employment Practice Act audits).

3. Drive Sales

Here's how merchandising supervisors use drive sales:
  • Drive sales as a Service Leader, including focusing in on metrics such as UPT, and Conversion to Traffic Ratio.
  • Provide dynamic leadership by example utilizing a consistent execution of the elements that drive sales and customer loyalty.

4. Store Operations

Here's how merchandising supervisors use store operations:
  • Provide excellent customer service- And help maintain total store operations
  • Set up displays based on corporate plans; assist other managers in store operations including openings/closings and deposit creation.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how merchandising supervisors use sales floor:
  • Managed sales floor standards and merchandise flow during holiday retail volume demonstrated by exceptional stockroom and sales floor organization.
  • Led replenishment associates to ensure company merchandise presentation directives and standards were met while replenishing sales floor.

6. Store Management

Here's how merchandising supervisors use store management:
  • Reviewed corporate reports, investigated abnormalities, implemented corrective actions as necessary and reported findings to store management.
  • Established strong collaborative business relationships with logistics and store management personnel on store sales and requests.

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7. Develop Team

Here's how merchandising supervisors use develop team:
  • Educate, motivate, and develop teams to ensure effective performance through consistent on-the-job training.
  • Hire, fire, train, evaluate and develop team members.

8. Merchandise Flow

Here's how merchandising supervisors use merchandise flow:
  • Facilitated and sustained the implementation of a new company-wide merchandise flow initiative.
  • Supervised execution of merchandise flow receipts and product availability.

9. Cleanliness

Here's how merchandising supervisors use cleanliness:
  • Ensured recovery and cleanliness of assigned areas of responsibility at all times.
  • Maintained cleanliness throughout cosmetic department based on daily routine.

10. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how merchandising supervisors use loss prevention:
  • Administered store audits involving overall standards and loss prevention readiness, while maintaining consistent coaching and development cycles for associates.
  • Develop and communicate thorough and comprehensive understanding of inventory and loss prevention standards.

11. Performance Management

Here's how merchandising supervisors use performance management:
  • Assist General Manager with any disciplinary actions and performance management, interview and evaluate potential candidates for employment.
  • Provide direct supervision, coaching, training, development, and performance management to associates.a

12. Direct Reports

Here's how merchandising supervisors use direct reports:
  • Coached and developed 20 direct reports to excel their career aspirations, while also driving the job expectations to higher levels.
  • Communicate efficiently with rest of sales leadership team (SLT) including relevant business information to direct reports.

13. Excellent Guest

Here's how merchandising supervisors use excellent guest:
  • Motivated and coached staff to effectively and efficiently provide excellent guest service.
  • Delivered excellent guest service and answered numerous questions about company property.

14. Presentation Standards

Presentation standard refers to the threshold defined or put in place by a given profession when dealing with matters concerning that area. The specific and organized principles or procedures that any institution offers to workers enable them to have acceptable conduct while performing their duties.

Here's how merchandising supervisors use presentation standards:
  • Implemented merchandise presentation standards according to company reports and guidelines.
  • Supported management team in executing merchandising standards and adhering to visual presentation standards in all areas of the store.

15. Jewelry

Jewellery comprises of ornamental items worn for intimate adornments, such as rings, necklaces, earrings, brooches, pendants, bracelets, and cufflinks. Jewellery can be fastened either to the clothes or the body. Jewellery is classified into precious jewellery and fashion jewellery based on the material used for making it.

Here's how merchandising supervisors use jewelry:
  • Secured and audited jewelry merchandise, and completed special jewelry orders.
  • Maintained merchandise presentations in jewelry and shoe departments.
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List of merchandising supervisor skills to add to your resume

Merchandising Supervisor Skills

The most important skills for a merchandising supervisor resume and required skills for a merchandising supervisor to have include:

  • Customer Service
  • HR
  • Drive Sales
  • Store Operations
  • Sales Floor
  • Store Management
  • Develop Team
  • Merchandise Flow
  • Cleanliness
  • Loss Prevention
  • Performance Management
  • Direct Reports
  • Excellent Guest
  • Presentation Standards
  • Jewelry
  • Product Knowledge
  • OpEx
  • POS
  • Customer Complaints
  • Performance Reviews
  • Sales Associates
  • Inventory Control
  • Customer Inquiries
  • Product Placement
  • Daily Sales
  • Back Room
  • Increase Sales
  • Disciplinary Actions
  • Inventory Management
  • Visual Standards
  • Visual Presentation
  • Merchandise Presentation
  • Inventory Counts
  • Stock Room
  • Store Merchandise
  • Customer Issues
  • Visual Displays
  • Front End
  • Sales Reports
  • Store Opening
  • Bank Deposits
  • Shipment Processing
  • Merchandise Displays
  • Sales Data
  • Depot
  • Product Displays
  • Cash Control
  • Physical Inventory
  • Store Displays
  • Store Associates

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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