Mercury Business Services jobs in Boston, MA

We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston. Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Customers First, Extreme Ownership, Relentless Improvement, Band-aids and Stiches and Humility. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies. For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments. The right person for this job needs to enjoy working from as 10:30 AM to 6:30 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston. Daily Responsibilities: Sort, prepare labels, and ship packages every night. Solve various client issues on a nightly basis. Serve as back-up walking courier. Perform data entry. Opening/Closing the office/facility Assisting with customer support tickets Process Asset Returns Process AM Field Ops Export/NFO/Import Documents Preferred Experience: 1-3 years previous experience Military experience is a plus Exceptional verbal and written communication skills Strong analytical and problem-solving skills Keen attention to detail Valid Massachusetts Driver's License Additional Preferred Skills: Enjoy working in a fast-paced environment. Be engaged, proactive, and highly motivated. Positive attitude

This role leads a group of SDET/QA automation engineers responsible for validating software quality across functional, integration, and performance layers. The leader in this position develops and oversees modern testing strategies, ensuring the team delivers reliable, high-performing applications prior to release. They guide test design, automation architecture, and execution, leveraging domain expertise to ensure solutions meet user needs. The position collaborates with engineering, product, and cross-functional teams to enforce high quality standards, introduce process improvements, and drive automated coverage across the testing lifecycle. This individual is hands-on, involved in coding, framework evolution, and coaching the team toward consistent automation practices aligned with engineering standards. PRIMARY RESPONSIBILITIES Quality Leadership & Testing Strategy Advocate for automation-centric testing approaches that include positive, negative, and edge-case scenarios. Identify dependencies across teams and ensure coordinated testing for features spanning multiple squads. Facilitate post-incident reviews and convert learnings into improved test coverage or testing processes. Apply a deep understanding of the testing pyramid and ensure appropriate use of unit, service, and UI-level automation. Confirm all work meets agreed-upon readiness and completion criteria. Promote test-first methodologies such as BDD and TDD. Innovation & Future-Focused QA Practices Explore and introduce AI-driven enhancements to test creation and automation efficiency. Develop strategies on how generative AI can reshape the QA function. Incorporate persona-based, workflow-driven, and customer-centric testing techniques. Automation Engineering & Framework Ownership Enhance and refine automation frameworks to support scalability, shared configuration, and maintainability. Review automation code, provide feedback, and ensure adherence to robust coding standards. Contribute hands-on automation across all layers-API, UI, integration, performance, and backend systems. Integrate automated suites into CI/CD processes and monitor execution results. Lead end-to-end validation efforts spanning multiple system components. Agile Delivery & Team Enablement Support Agile ceremonies and reinforce strong Scrum practices. Estimate work accurately and plan capacity based on sprint goals. Implement continuous-improvement initiatives stemming from retrospectives. Business & Domain Expertise Build a strong understanding of the application domain and user workflows; incorporate this knowledge into testing approach. Encourage the team to adopt customer-focused testing, using personas and real-world use patterns. Identify gaps in team knowledge and recommend targeted training to strengthen expertise. Attain subject-matter proficiency sufficient to explain, demo, and train others on the system. Framework & Tooling Development Understand how to architect and extend testing frameworks to support multiple technologies and platforms. Enhance reusable tools supporting REST/API, UI, performance, ETL/big-data testing, and custom test solutions. Introduce new technologies or AI-driven tools that advance productivity and quality. Tier 3 Technical Support & Troubleshooting Understand how production systems are deployed, configured, and monitored. Prioritize escalated issues and delegate investigation across the team. Contribute to root-cause identification through deep technical debugging. QUALIFICATIONS Education & Experience Bachelor's or Master's degree in a technical discipline (Computer Science, Engineering, Mathematics preferred). 10+ years in software development, automation engineering, or technical QA leadership. Hands-on experience with CI/CD, BDD/TDD practices, and automation languages such as C#, Python, or JavaScript. Familiarity with relational databases and test frameworks. Experience with performance testing tools (e.g., JMeter, Neoload). Experience with Playwright or comparable automation frameworks. Proven ability to mentor and lead teams in Agile environments with CI/CD pipelines. Background in financial services or similar regulated industries. Exposure to using generative AI in a development or QA workflow. CORE COMPETENCIES Client Focus: Demonstrates an understanding of customer needs and incorporates this perspective into testing and decision-making. Builds trust through consistent communication and delivery. Collaboration: Works effectively across functions; values input from others; promotes a cooperative environment; willing to compromise to achieve shared goals. Commitment to Quality: Sets high standards for accuracy and thoroughness; proactively checks work for completeness; encourages quality-driven behaviors within the team. Initiative: Acts without waiting for direction; identifies inefficiencies and proposes improvements; takes ownership of opportunities to enhance process or product quality. Results Orientation: Establishes ambitious but realistic objectives; mobilizes resources; adapts when challenges arise; maintains focus on outcomes. Technical Mastery: Maintains strong expertise in QA automation and software development practices; stays current on emerging tools and methodologies; independently solves complex technical problems; prioritizes effectively.

The Process Engineer is responsible for analyzing, designing, and optimizing operational workflows across the organization. This role focuses heavily on documenting standard operating procedures (SOPs), building clear process maps, and driving efficiency improvements. The ideal candidate is fast, detail-oriented, and skilled at transforming complex information into simple, intuitive workflows that teams can follow. Key Responsibilities Develop, update, and optimize end-to-end process workflows using tools such as Lucidchart, Visio, or Miro. Create clear, concise, and accurate Standard Operating Procedures (SOPs), work instructions, and process documentation. Partner with operations, technology, and leadership teams to gather requirements and understand current-state processes. Identify inefficiencies or gaps and recommend improvements to streamline operations. Maintain a centralized library of process documentation that is easy for employees to understand and access. Support new system implementations by documenting workflows, mapping integrations, and validating process changes. Conduct process walkthroughs, training sessions, and knowledge-transfer workshops. Monitor process performance and track KPIs to ensure improvements deliver measurable results. Ensure that all processes comply with internal controls, quality standards, and organizational policies. Qualifications Bachelor's degree in Engineering, Operations Management, Industrial Engineering, or a related field (or equivalent experience). 2-5+ years of experience in process engineering, operations improvement, or workflow design. Strong experience with workflow design software (Lucidchart, Visio, Miro, etc.). Exceptional documentation skills and ability to convert complex processes into simple steps. Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work quickly and accurately in a fast-paced environment. Knowledge of Lean, Six Sigma, or continuous improvement methodologies is a plus. Key Traits Fast learner with an ability to quickly turn ideas into documented workflows. Highly organized and detail-driven. Comfortable working independently and managing multiple projects simultaneously. Process-minded with a passion for operational excellence.

The Senior IT Project Manager leads and delivers complex IT infrastructure, operations, and service management projects. This role ensures projects are completed on time, within scope, and within budget while meeting business objectives and maintaining regulatory, compliance, high-quality, and security standards. This role is a contract position with the potential to become an FTE position. Key Responsibilities Plan, execute, and close IT infrastructure and operations projects, such as data center migrations, network upgrades, cloud implementations, system integrations and application go-lives. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders and technical teams. Develop detailed project plans, manage resources, and monitor progress to ensure milestones are achieved. Identify risks, issues, and dependencies, and implement mitigation strategies to ensure successful project delivery. Coordinate cross-functional teams, including IT engineers, system administrators, vendors, and business users. Communicate project status, risks, and outcomes to stakeholders through regular reports and presentations. Manage project budgets, procurement, and contracts as needed. Ensure compliance with organizational policies, healthcare standards, and cybersecurity best practices. Support operational readiness, transition activities, and knowledge transfer to operations teams. Continuously improve project management processes, methodologies, and tools. Qualifications & Skills Bachelor's degree in Information Technology, Computer Science, or a related field; PMP or equivalent project management certification preferred. 10+ years of experience managing IT infrastructure and operations projects in a medium-to-large enterprise environment. Strong knowledge of IT infrastructure components (servers, storage, networking, cloud platforms) and operational processes (ITIL, service management). Proven experience leading cross-functional teams and managing vendor relationships. Excellent organizational, planning, and time management skills. Exceptional communication and interpersonal abilities, with the capacity to present complex technical information to non-technical stakeholders. Analytical and problem-solving skills, with a proactive approach to risk management. Experience with project management software and collaboration tools (e.g., MS Project, Smartsheet, Jira, Teams). This position is remote primarily with occasional onsite visits to main campus.

first PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging

The Director of Automation Engineering will lead a multidisciplinary team responsible for driving automation initiatives across the organization. This role sets the strategic vision for automation, ensuring alignment with business goals and delivering high-impact solutions that improve quality, efficiency, and scalability. The Director will oversee project selection, prioritization, and execution, focusing on high-ROI opportunities and the use of common technologies across multiple operational areas. Key Responsibilities Strategic Leadership Define and implement an automation roadmap that supports objectives such as quality improvement, capacity expansion, ergonomic enhancements, and labor optimization. Identify and prioritize automation opportunities that deliver measurable value across the business. Team Development Build, mentor, and develop a high-performing engineering team, fostering innovation, collaboration, and technical excellence. Project Oversight Guide automation projects from concept through deployment, ensuring timely, high-quality execution and smooth integration into production environments. Oversee project selection, budgeting, timelines, and deliverables to maintain alignment with strategic goals. Technology Advancement Champion advanced automation technologies including collaborative robots, robotic palletizers, automated material handling systems, and other cutting-edge solutions. Evaluate emerging technologies and develop strategies for adoption across the organization. Cross-Functional Collaboration Partner with operations, manufacturing, product development, and engineering teams to integrate automation into existing processes and new product designs. Communicate plans, progress, and results to senior leadership and key stakeholders. Responsibilities Technical Leadership Architect and implement advanced automation systems, including robotics and material handling solutions, to improve productivity, quality, and scalability. Ensure seamless integration of automation technologies into existing operations with minimal disruption. Establish post-implementation review processes to evaluate system performance and drive continuous improvement. Implement risk mitigation strategies, redundancy planning, and compliance measures to ensure reliability and regulatory adherence. Team and Project Management Lead, mentor, and grow the automation engineering team through structured training, development plans, and performance feedback. Oversee project governance including timelines, budgets, documentation, and validation. Provide comprehensive handover, training, and system documentation to internal teams prior to deployment. Standardize procurement and implementation processes through controlled procedures and templates. Cross-Functional Leadership Collaborate with manufacturing engineering, operations, and leadership teams throughout the project lifecycle. Present clear and consistent updates on plans, status, and results to stakeholders. Work with product development teams to incorporate automation requirements and design-for-manufacturability considerations into new designs. Strategic Planning Develop and maintain an annual automation roadmap, including cost-benefit analysis, ROI projections, and replacement schedules. Balance short-term and long-term initiatives to optimize team efficiency and impact. Monitor industry trends and emerging technologies to maintain competitive advantage and foster innovation. Qualifications and Skills Proficiency in SolidWorks and AutoCAD. Strong written and verbal communication skills. Lean or Six Sigma certification and expertise in process flow analysis. Knowledge of FDA, QSR, and ISO regulatory requirements. Advanced proficiency in Microsoft Office and SAP. Ability to manage multiple priorities in a fast-paced, team-oriented environment. Education and Experience Bachelor's degree in mechanical engineering or related field required. Minimum 10 years of automation engineering experience across diverse applications. At least 8 years of leadership experience managing engineering teams and complex automation projects.

6+ Months 3 days onsite in Waltham We're looking for an infrastructure services engineer to join our ranks. An infrastructure services engineer will provide reliable and flexible support to all components of the infrastructure, including systems, networking, data center operations, cloud infrastructure, telecom, and others. This role will be dedicated to maintenance and management of these systems, as well as responding to all alerts to ensure maximum reliability. Key Responsibilities Performing regular changes to a wide variety of infrastructure components Administer and oversee all deployed systems and infrastructure Perform regular maintenance on all infrastructure systems, such as Server OS, VMWare, etc. Respond to system alerts generated during and after business hours Troubleshoot issues that arise on infrastructure components, and work closely with other Technology team to resolve ongoing problems Perform problem resolution, root cause analysis, and implement projects to reduce future issues Implement automation and scripting to reduce manual tasks Document systems and configurations for ease of support for other members of the team Be part of a 24x7 support team with on-call rotation Core Strengths and Skills 3+ years' experience with a variety of infrastructure tools (VMWare, Cisco, Windows Server OS, etc.) Experience with public cloud providers (AWS, Azure) and associated infrastructure management a plus Knowledge of networking protocols and technologies (DNS, DHCP, SNMP, TCP/IP) Solid knowledge of and previous experience using scripting technologies (PowerShell or Python) Thorough understanding of managing servers in large corporate settings, covering security protocols, compliance with policies, and handling exceptions or changes Excellent communication and documentation skills Ability to work well as part of a large team Proven ability to troubleshoot and resolve production issues while making sensible decisions in times of stress

Contract to Hire 3 days onsite in Newton The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO and Jira. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations. The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The incumbent will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk. Essential Functions/Responsibilities Project Delivery Systems Administration and Leadership Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams Plan and execute a comprehensive roadmap strategy for Microsoft ADO, Microsoft Project, Jira, Planview PPM Pro, and Monday.com Manage Supporting day-to-day project management tooling operations Design and develop enhanced executive and delivery team dashboards and reports Develop and deliver training to Agile delivery teams Collaborate with Agile delivery teams to align tool with delivery methodology Collaborate with vendor partners and internal IT partners to design and put in place effective solutions Monitor and troubleshoot application environment to minimize business downtime Lead and execute testing of fixes and new features Stay up to date on the latest technologies and best practices Agile (SAFe/Scrum) Skills Understand Agile (SAFe/Scrum) delivery methodologies Understand Scrum and Kanban board management best practices Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.) Communication Lead system roadmap strategy reviews Communicate system changes to end user population Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups. Resolve and/or escalate issues in a timely fashion Understand how to communicate difficult/sensitive information tactfully for business and technical audiences Minimum Qualifications: Bachelor's Degree in Engineering, Technology, Business, or related field 3 years of Experience working in Agile-based product development organizations 1 year of Microsoft Azure DevOps System Administration experience Preferred Qualifications: Prefer that candidate has 1 or more of these certifications, but not required: Certifications - Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications

The Full Stack Developer will play a key role in designing, building, and maintaining modern web applications that support critical business operations. This role involves hands-on development across front-end and back-end technologies, contributing to cloud and on-premises environments, and partnering with cross-functional teams to deliver scalable, high-quality software solutions. PRIMARY RESPONSIBILITIES Application Engineering Develop, enhance, and maintain web applications using C#, ASP.NET, and modern JavaScript frameworks. Work across single-page and traditional MVC structures, integrating with databases, APIs, and external platforms. DevOps & Delivery Enablement Support automation, deployment, and monitoring activities through CI/CD pipelines. Collaborate closely with infrastructure and operations teams to strengthen application stability, performance, and delivery processes across hybrid environments. Code Quality & Testing Perform unit and integration testing, contribute to code reviews, and diagnose application issues to ensure software reliability and maintainability. Systems Integration & SaaS Adoption Build and maintain integrations with third-party solutions, cloud tools, and SaaS applications that expand the organization's technical capabilities. Innovation & Prototyping Create proof-of-concepts and experimental workflows to explore emerging technologies and support continuous improvement initiatives. Technical Documentation Produce clear documentation, reference guides, and training materials to support internal users and promote consistent knowledge sharing. Production Support Participate in an on-call rotation to provide timely support for production applications and ensure system uptime. Cross-Functional Collaboration Work with business analysts, IT partners, and project teams to translate functional requirements into effective technical designs and deliverables. QUALIFICATIONS Bachelor's degree in Computer Science, Software Engineering, or a related discipline. 4-6 years of professional full stack development experience Strong proficiency with C# and the .NET framework. Hands-on experience with ASP.NET, Entity Framework, and REST API development. Understanding of MVC patterns; experience is a plus. Exposure to Node.js and modern front-end frameworks (React, Angular, Vue.js) preferred. Solid background in SQL and relational database concepts. Experience deploying and supporting applications in Azure; familiarity with AWS or on-premises environments is beneficial. Working knowledge of Git, CI/CD processes, and Agile methodologies. Experience with containerization tools such as Docker or Kubernetes is advantageous. Strong analytical, communication, and problem-solving abilities. Ability to work independently as well as in a team setting. Detail-oriented with a collaborative and growth-focused approach.

first PRO is now accepting resumes for a Business Systems Analyst, Treasury & Investment Finance Systems in Boston, MA. This is a direct hire role and onsite 3 days per week. TECHNOLOGY EXPERIENCE Experience with treasury management systems such as GTreasury, Kyriba, Bellin, HazelTree, Reval, etc. (required) Experience configuring or supporting the Salesforce platform (preferred) Exposure to FX hedging tools such as Kyriba (preferred) Experience with cash projection and liquidity reporting (preferred) Understanding of SWIFT messaging (MT messages / ISO 20022 standards) and U.S. payment networks (ABA, ACH) (required) Experience implementing and maintaining SaaS platforms Hands-on experience building or maintaining system integrations (APIs) Familiarity with iPaaS tools such as Workato or Power Automate (preferred) Experience with business intelligence and reporting tools (Tableau, Power BI) QUALIFICATIONS Bachelor's or advanced degree in Computer Science, Information Systems, Finance, or a related discipline Master's degree with a concentration in Technology or Systems (preferred) Minimum of 3 years of relevant professional experience At least 2 years of experience implementing and supporting Treasury or Cash Management solutions

first PRO is now accepting resumes for a Azure Devops Admin in Newton, MA. This is a 3-6month contract to hire role and onsite 3 days per week. This person will be a technical resource administering ADO and project management tools. Responds to support tickets, trains new users, configuration of ADO, metrics, dashboards, etc. Needs Agile experience Also needs someone with strong business analysis skills because they will be customer facing new initiatives (she mentioned possibly implementing Microsoft AI tools) and be working with other managers, VPs, etc. Really wants someone with ADO, is open someone light on ADO if they also have Jira or Atlassian but really strongly prefers ADO. 2-3 years of experience in this type of role, 3 days onsite in Newton.

Primary Responsibilities • Manage and maintain the firm's SQL environments, ensuring databases and servers operate reliably and securely. This includes tuning performance, applying updates, handling installations, managing storage, and overseeing backup and recovery processes. • Administer SQL Server configurations and maintain accurate documentation of database structures and changes. • Lead backup, restore, and recovery readiness activities, including recurring DR validation. Requires hands-on experience with SQL Server high-availability methods such as Failover Clustering, Replication, and Always-On availability sets. • Continuously monitor system health and optimize performance at both the server and database layers, including query fine-tuning and configuration adjustments. • Enforce internal standards for data protection, access control, and overall integrity of the database environment. • Design and document data models, database schemas, and architecture to support evolving business and application needs. • Build and refine stored procedures, queries, functions, and views to support operational and analytical workloads. • Partner closely with the Senior DBA, infrastructure teams, developers, and business stakeholders to troubleshoot issues and support application releases or upgrades. • Participate in scheduled on-call rotations and provide after-hours assistance as needed. Required Background • Bachelor's degree in Computer Science, Information Systems, or an equivalent technical discipline. • At least two years of experience working with enterprise-level databases and large datasets in a production environment. • Strong communication skills and the ability to clearly convey technical information to both technical and non-technical audiences. • High attention to detail and the ability to work effectively both independently and collaboratively. • Advanced knowledge of Microsoft SQL Server (2016-2019) and T-SQL. • Exposure to additional database systems (MySQL, PostgreSQL) is beneficial. • Familiarity with cloud-based data platforms-such as Snowflake or Databricks-for tasks including access management and usage monitoring is considered an advantage.

first PRO is now accepting resumes for a Scada Engineer role in Westborough, MA. This is a 12+month contract and onsite 2 days per week. Typical task breakdown: o Manage, maintain and enhance SCADA system software and field RTU software. o Analyze, research, develop, maintain and implement enhancements to SCADA. o Defines and maintains supervisory control and data acquisition (SCADA) data and definitions, Aveva Enterprise 2023. o Develop SCADA operational pages, create system reports and maintain historical and real-time databases. o Program and implement the installation of all new and upgraded field RTUs and telecommunications. Education & Experience Required: Bachelor of Science Degree in Electrical and/or Computer Engineering. o Minimum of five to eight (5-8) years related experience. Technical Skills o Requires proficiency in Accol Workbench Open BSI, Modbus, BSAP, OPC, SQL Server, TCP-IP, Microsoft Access and Office. Proficiency in Aveva Enterprise SCADA 2023 and ControlWave Designer preferred. An understanding of gas distribution system operations and telecommunications such as serial, Ethernet and wireless preferred

Job DescriptionSalary: We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston. Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Customers First, Extreme Ownership, Relentless Improvement, Band-aids and Stiches and Humility. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies. For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments. The right person for this job needs to enjoy working from as 10:30 AM to 6:30 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston. Daily Responsibilities: Sort, prepare labels, and ship packages every night. Solve various client issues on a nightly basis. Serve as back-up walking courier. Perform data entry. Opening/Closing the office/facility Assisting with customer support tickets Process Asset Returns Process AM Field Ops Export/NFO/Import Documents Preferred Experience: 1-3 years previous experience Military experience is a plus Exceptional verbal and written communication skills Strong analytical and problem-solving skills Keen attention to detail Valid Massachusetts Drivers License Additional Preferred Skills: Enjoy working in a fast-paced environment. Be engaged, proactive, and highly motivated. Positive attitude

first PRO is now accepting resumes for a Software Engineer in Test role in Somerville, MA. This is a direct hire role with a hybrid workstyle. Quality and Best Practices Champion Promotes automation first approach to test plans that incorporate both positive and negative scenarios Identifies functional interdependencies between squads that optimizes testing of related/dependent features that are cross-squad and cross-team Participates and leads in postmortem activities to better understand and automate escapes and implement process improvements Understands each tier of the testing pyramid and the how to use the different automation solutions for them Helps ensure both stories and epics meet both Definition of Ready (DoR) and Definition of Done (DoD) Applies test-first BDD and TDD best practices EXPERIENCE/EDUCATIONAL REQUIREMENTS: Bachelor's/Master's degree in the Hard Sciences (Computer Science, Math, Engineering preferred) 10+ years of software development or automation development or technical team leadership experience Demonstrable experience with some of CI/CD, BDD/TDD, C#, Relational Databases and Python/JavaScript Experience with performance tools like Neoload/JMeter/Etc Familiarity with Playwright

Waltham, MA - 3 Days Onsite Employment Type: 6+ Month Contract-to-Hire Industry: Financial Services We are seeking an experienced Infrastructure & Network Engineer to support and maintain enterprise systems in a dynamic, high-availability environment. This role blends hands-on network operations, systems administration, and incident response. The ideal professional brings strong technical depth, clear communication skills, and a proactive, collaborative approach. What You'll Be Doing Maintain, patch, and upgrade core infrastructure components including servers, virtualization platforms, and network hardware Oversee daily operations of enterprise network and systems environments to ensure uptime, security, and performance Actively monitor system health and respond to alerts and outages, including participation in an on-call rotation Lead troubleshooting efforts for complex network and infrastructure issues in collaboration with internal technical teams Configure and support firewall rules, traffic distribution, and segmented network architectures Develop scripts and automation to reduce manual work and improve operational reliability Perform root cause analysis following incidents and implement long-term preventative solutions Create and maintain technical documentation for configurations, procedures, and troubleshooting standards Required Experience & Technical Background 5+ years of hands-on experience supporting enterprise-level network and infrastructure environments Strong command of switching, routing, VLANs, VPNs, dynamic routing protocols, and security best practices Practical experience with Cisco network equipment, Palo Alto firewalls, and wireless networking solutions Ability to support VoIP and video collaboration issues at the network level Experience working with internet service providers, circuit troubleshooting, and service escalations Working knowledge of Windows and Linux server platforms and VMware virtualization Exposure to public cloud environments such as Azure or AWS is preferred Scripting and automation experience using tools such as PowerShell, Python, or Ansible Proven analytical troubleshooting skills and a structured approach to problem resolution Strong written and verbal communication skills with solid documentation habits Relevant certifications (CCNP, CCDP, PCNSA/PCNSE, VCP, or similar) are a plus

first PRO is now accepting resumes for a Infrastructure Services Engineer role in Waltham, MA. This is a 6+month contract to hire and onsite 3 days per week. W2 candidates only. We're looking for an infrastructure services engineer to join our ranks. Our ideal candidate will possess five or more years of network engineering experience, as well as excellent communication skills, attention to detail, and a collaborative spirit. Must have: - Good CISCO, Palo Alto - ,VMWare, Windows, Linux, Active Directory experience - Azure experience highly preferred Key Responsibilities Perform regular maintenance and updates on infrastructure and network components, including servers, virtualization, and networking equipment. Administer and oversee enterprise network and infrastructure, ensuring optimal performance, security, and reliability. Monitor and respond to system and network alerts, including after-hours incidents, as part of an on-call rotation. Core Strengths and Skills5+ years of experience in network engineering, with hands-on experience in enterprise network and infrastructure operations. Strong knowledge of Layer 2 and Layer 3 networking, dynamic routing protocols, VLANs, VPNs, and network security best practices. Experience working with Cisco networking equipment, Palo Alto firewalls, and Meraki wireless technologies.

first PRO is now accepting resumes for a Manual Quality Assurance Engineer role in Boston, MA. This is a 6+month contract and onsite. Local candidates only. Based on project requirements and technical design, develop, document, and execute detailed test plans, test cases, and test scripts based on requirements and specifications Participate in requirement reviews and provide quality input early in the process Plan test schedules & strategies in accordance with project scope & delivery dates Schedule and review test plan review with project manager, business analyst, and UAT Lead Desired Skills 6-10 years testing and/or Property & Casualty Insurance experience Experience with Quality Center/ALM for requirements, test case and defect management Data testing experience. Includes writing SQL and working with XML files

Manages and supervises other SDET QA to ensure application code the team tests performs as expected in terms of function, compatibility, design, and performance chiefly by developing testing programs to identify possible defects in pre-deployment software. Operates at all levels of the testing pyramid, employing knowledge of the end user business domain to mentor the team to validate suitability for purpose. Collaborates with team, engineering and product colleagues to ensure consistently high quality software. Oversee and help implement full automation test coverage at a squad level for a release and coordinate the work within the squad/team to completion. Participates in automation code reviews, pair-programming, makes automation framework updates to support new/enhanced functionality, Able to understand automation coding and best practices and mentor other SDET QA to get the team to develop test automation to the same standards that the development team follows. Keep up with innovations in the industry and be a driver of continuous improvement. KEY ROLES AND RESPONSIBILITIES: Quality and Best Practices Champion Promotes automation first approach to test plans that incorporate both positive and negative scenarios Identifies functional interdependencies between squads that optimizes testing of related/dependent features that are cross-squad and cross-team Participates and leads in postmortem activities to better understand and automate escapes and implement process improvements Understands each tier of the testing pyramid and the how to use the different automation solutions for them Helps ensure both stories and epics meet both Definition of Ready (DoR) and Definition of Done (DoD) Applies test-first BDD and TDD best practices Innovator Experience with integrating AI into test automation solution A vision for how Generative AI can transform QA Ideas for client-centric testing that includes persona and workflow based test strategy Automated Test Developer Has a vision for how to make Leverages AI to enhance automation and productivity while ensuring high quality coding standards Designs\refactors automation to validate the intended functionality using common classes and shared configs that keeps the framework lean and fast Able to automate and do code reviews at all levels of the test pyramid Ensures automated tests are incorporated into CI/CD pipeline and ensure test results are monitored Be a hands on lead and automate and validate end to end system/functional workflows within multiple components Agile Practitioner Demonstrates understanding of Agile principles and supports the overall delivery for product releases Able to accurately estimate stories and one's own capacity Processes retrospectives and applies Kaizen principles to daily work Business Domain Expert Has business domain experience and extends business domain through purposeful study Has client centered approach and promotes customer personas and application workflows as a testing practice Able to identify domain knowledge gaps within the team and recommend individualized training options Demonstrates analytical, systems and innovative thinking Acquires subject matter expertise in application under test to a level of demoing and training others Test Framework Developer Learns the appropriate uses of, architecture for, and construction of test frameworks and tooling Suggests and implements improvements to the test framework Work with multiple frameworks; REST/API, GUI, performance, ETL/big data as well as custom test solutions Incorporates AI and new technologies into our framework that boost both productivity and product quality Tier 3 Support Troubleshooter Understands the production support model Understands how production environments are deployed and configured Prioritizes production issue troubleshooting and delegates to the team. EXPERIENCE/EDUCATIONAL REQUIREMENTS: Bachelor's/Master's degree in the Hard Sciences (Computer Science, Math, Engineering preferred) 10+ years of software development or automation development or technical team leadership experience Demonstrable experience with some of CI/CD, BDD/TDD, C#, Relational Databases and Python/JavaScript Experience with performance tools like Neoload/JMeter/Etc Familiarity with Playwright Experience managing technical automation QA teams in an agile and CI/CD environment Finance industry experience Experience using generative AI within a development environment KEY COMPETENCIES Business Orientation (Proficient)- Understands the needs and priorities of internal and external clients. Conducts work with a customer point of view. Observes and reports problems relevant to the client and works to gain their trust and respect Cooperation (Advanced)- The ability to work effectively with others in order to achieve a shared goal- even when the objective at stake is of no direct personal interest. Acknowledge the contribution from others disciplines; Discuss plans and ideas with others and invite them to contribute; Is able to compromise- lets a group's interest prevail over their own; Makes others see their contribution is vital for achieving a shared goal. Focus on Quality (Advanced)- Sets high quality standards and strives for continuous improvement. Encourages others to take quality into account; Self-manages and creates test and checks of the work of others to ensure work is up to prescribed quality standards; Indicates clearly and specifically what level of quality is expected Initiative (Proficient)- Recognizes and creates opportunities and acts accordingly. Communicates and starts something than waiting passively for it to happen. Mentions and discusses practices that are inefficient and a drag on productivity and actively searches for and suggests solutions. Result Orientedness (Advanced)- Sets high standards, defines/achieves challenging yet feasible goals; Considers the option carefully; mobilizes means and people, even when others need to be persuaded of its necessity; Does not give in, actively looks for alternative possibilities when facing difficulties. Workmanship (Proficient)- Independently carrying out one's work. Has a thorough knowledge of one's field. Knows the causes and solutions to commonly occurring problems; shows interest in his professional field- keeps their professional knowledge up-to-date by all means possible; Shows what has priority and where necessary, changes the work order; Sees work that has to be done and takes initiatives to get it done.