Mercury jobs

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios. As an Incident Responder at Mercury, you'll sit at the center of our most critical moments, leading with calm, clarity, and care when things break. This role is not only about being able to go deep with technical rigor, but also about being a facilitator and translator who works together with teams like engineering, legal, and marketing to ensure our customers are covered during incidents. Customer-facing experience is required, as you'll also communicate directly with customers during many incidents. You'll be a trusted voice advocating for both customers and internal teams, ensuring clear communication, thoughtful solutions, and swift action. You'll need to understand how our products and internal teams work in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Here are some things you'll do on the job: Incident Detection & Triage Monitor and assess alerts, support channels, and triage reports to identify emerging issues. Partner with the Customer Support On-Call team and Engineering teams to confirm incidents and determine severity. Maintain deep product knowledge to quickly recognize when something is truly off and bring the right people together to resolve it. Customer Support Leadership During Incidents Act as the Customer Support DRI (Directly Responsible Individual) during high-severity incidents. Lead real-time coordination of the customer support response during incidents: creating bridges, facilitating alignment, and ensuring customer experience is prioritized. Draft, review, and publish internal and external communications that balance clarity, accuracy, and empathy. Provide real-time updates and guidance to agents managing inbound customer contacts. Ensure Zendesk macros, internal pages, and status updates reflect current information. Communication & Customer Advocacy Represent the voice of the customer in incident command meetings. Translate technical updates into plain-language messages for customers and customer support teams. Ensure Mercury communicates with transparency and empathy when things go wrong. Communicate directly with customers impacted by an incident, supporting their case and taking ownership of the resolution. Post-Incident Analysis & Continuous Improvement Partner with the Incident Response Manager to document customer impact and outcomes for each incident. Attend retrospectives to represent the customer and customer support perspectives. Analyze incident patterns and recommend process, tooling, or communication improvements. Conduct mini-retros with internal partners to improve operational readiness. Who you are: 4+ years in a Customer Support or comparable customer-facing role required Experience with CRM systems, such as Salesforce or comparable platforms required; familiarity with Zendesk is preferred. Calm Under Pressure: You remain composed and decisive in high-pressure, ambiguous situations. You navigate incidents with adaptability and guide others with clarity and confidence. Passionate About Customer Experience: You lead with empathy when interacting with customers, and always champion their experience in times of crisis. You translate complex technical issues into clear, human terms. Collaborative Cross-Functional Partner: You have a history of building strong partnerships across different teams with shared ownership and transparency, contributing to a culture where everyone feels supported and informed. Data-Informed & Operationally Minded: You use data (like ticket trends, alert volume, and CSAT) to identify root causes and drive process improvement, with an eye for structure and follow-through. SQL experience is a plus. Solutions-Oriented Owner: You take end-to-end ownership, applying sound judgment and bias to action in moments of uncertainty to move incidents toward resolution. Bold & Winsome: You confidently advocate for customers and teammates, balancing assertiveness with respect and empathy. You are comfortable being the sole voice representing your perspective in a room and building your case as to why. Phenomenal Written & Verbal Communicator: You communicate with precision and warmth, tailoring messages to customers, agents, and various internal stakeholders alike. A Product Expert: You continuously deepen your understanding of Mercury's products, systems, and processes to respond effectively during crises. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $97,400 - $109,600 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $87,700- $98,600 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-JT1

Teaching hospitals operate on a model that's remained largely unchanged for over a century: residents learn medicine not through lectures alone, but through supervised practice alongside attending physicians who've seen thousands of cases. The attending physician doesn't just demonstrate technique-they narrate their clinical reasoning, point out subtle patterns the resident would miss, and know when to let the resident struggle versus when to intervene. This model works because medicine recognized early that expertise requires both knowledge transfer and judgment development, and judgment only develops through guided repetition. The best teaching hospitals obsess over the quality of this supervision, understanding that a resident's third year is shaped entirely by whether their attending physicians treat teaching as real work or an afterthought. Our Engineering Training team is looking for a software engineer and educator who cares deeply about skill acquisition, mentorship, and high quality leadership. You balance pragmatic execution with thoughtful program design, and you're comfortable doing the legwork to drive adoption. This is a unique opportunity to help define and drive what it means to be an excellent senior software engineer at Mercury. Our first focus is driving high-skill mentorship across the department. From there, we want to expand into other IC leadership growth areas like project leadership and system design. * Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. As part of this role, you will: Stand up a mentorship-focused initiative for Senior Software Engineers, from pilot to broader rollout Incorporate AI best practices into coaching and materials so AI usage strengthens, not erodes, engineering excellence Do the operational work that drives adoption: scheduling, facilitation, follow-ups, and iteration based on feedback Collaborate closely with training team members and cross-functional partners to drive broader skill acquisition efforts The ideal candidate for this role: Has 5+ years of shipping quality software into production while mentoring peer software engineers in a start-up environment Communicates clearly and gives actionable, direct, kind feedback Enjoys turning fuzzy goals into simple, repeatable programs Knows when to lean into 1:1 sessions or organizational legwork to drive adoption or improve learning outcomes Models a care of craftsmanship and healthy engineering habits, including thoughtful AI usage Loves turning passive, explanatory content into active, exercise-centric learning resources If this role interests you, we invite you to explore our public demo at demo.mercury.com and read mercury.com/blog/escalating-esqueleto from our training team. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - $208,300 Canadian employees (any location): CAD 157,400 - 196,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-ME1

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners' financial lives. Underneath all our products is a massive web of partners that users don't see, requiring significant product and process investment. That's where the Financial Partnership Operations team comes in. We work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy. We're looking to hire a Technical Treasury Operations Specialist to support the daily workflows of both our SEC-registered investment advisor and our FINRA-member broker-dealer. This is a foundational individual contributor role for someone who is eager to learn in a detail-rich, regulated environment and who thrives on hands-on execution. You'll work closely with senior operations staff and cross-functional partners in compliance, engineering, and support to carry out day-to-day processes, resolve operational issues, and document scalable workflows. This role is ideal for someone who is detail-oriented, comfortable collaborating across teams, and motivated to help build the operational backbone of Mercury's investment products. *Mercury is a financial technology company, not a bank. Banking services are provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. In this role, you will: Execute core day-to-day brokerage operations tasks such as account onboarding, account updates, trade settlement support, reconciliations, and exception handling. Work directly with engineering and product teams to troubleshoot operational issues, surface gaps, and test workflow improvements. Partner with compliance and support teams to ensure that operational activities align with regulatory requirements and customer needs. Assist in building and documenting processes, controls, and standard operating procedures to improve scalability and consistency. Identify operational inefficiencies and propose solutions that balance regulatory precision with efficiency. Provide hands-on support for new product or process rollouts, ensuring operational readiness and smooth adoption. You should: Hold active FINRA Series 7, 63, 24. Have 3-5 years of experience in broker-dealer or investment operations with firsthand involvement in trade support, account servicing, or control functions Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple operational workflows. Be comfortable collaborating across functions and working closely with engineers to refine processes and tooling. Possess a problem-solving mindset with a willingness to learn and grow within a regulated environment. Have excellent written and verbal communication skills, especially in documenting processes and surfacing issues clearly. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $106,200 - $132,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,600 - $119,500 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-AR1

In the 1960s, Dieter Rams transformed how we think about functional design at Braun. Faced with a world of cluttered, over-complicated consumer products, Rams pioneered a philosophy of "less but better", creating premium tools that felt effortless to use despite their sophisticated capabilities. His radios, calculators, and home appliances didn't just work beautifully; they made complex functionality feel intuitive for discerning users who valued both performance and elegant simplicity. At Mercury, we believe the future of finance lies in applying Rams' "less but better" philosophy to banking*. We're building premium consumer banking tools for founders, investors, and tech professionals who demand sophisticated functionality delivered through elegant, effortless experiences. As a financial technology company, we help people spend less time managing their money and more time building the things that matter to them. We're looking for a senior product designer to execute exceptional user experiences You'll bring Mercury's vision to life: premium financial tools that make complex banking feel beautifully simple. We're growing our design organization and hiring Senior Product Designers across multiple product areas - including Business Banking, Personal Banking, Risk and Payroll. Each of these teams plays a vital role in shaping Mercury's premium financial ecosystem, and all share a commitment to thoughtful design, collaboration, and excellence. What You'll Do Execute exceptional visual craft and interaction design that elevate Mercury's premium banking experience, bringing our vision to life through pixel-perfect interfaces and seamless interactions. Help shape the vision while executing exceptional user experiences that bring our premium banking philosophy to life. Design a complete experience, from customer-facing interfaces to internal tools, as part of a team building the entire ecosystem end-to-end. Work across the entire design spectrum: translating requirements into wireframes, detailed interactions, and high-fidelity visual designs. Create sophisticated interaction patterns that make complex banking workflows feel effortless and intuitive. Design with meticulous attention to visual detail - typography, spacing, color, and motion - that reinforces Mercury's premium brand. Rapidly prototype and iterate on interaction concepts, balancing speed with Mercury's exceptionally high craft standards. Design comprehensive user journeys with thoughtful transitions and delightful moments that anticipate edge cases. Collaborate closely with product and engineering to deliver features that showcase world-class visual and interaction design. Contribute to Mercury's design system with reusable components that maintain consistency across our expanding platform. You'll Thrive Here If You Have 6+ years crafting innovative, high-quality consumer products with exceptional visual and interaction design skills. Demonstrate mastery of visual craft: composition, typography, color theory, and creating cohesive design systems. Excel at designing fluid, purposeful interactions and micro-animations that enhance usability and delight. Love designing for sophisticated users who appreciate premium experiences and notice exceptional attention to detail. Excel at working within established product frameworks while bringing fresh creative solutions and visual refinement, appreciating proven foundations while contributing your own creative perspective and visual expertise. Thrive in fast-paced environments where you can balance rapid execution with uncompromising design excellence. Have experience with consumer fintech or complex financial products that serve professional users. Enjoy the autonomy and impact of working on a small, focused team within a larger organization. Are versatile across UI/UX, visual design, and interaction design, adapting your craft to different contexts and platforms. Have experience building for multiple platforms and understand how to optimize visual and interaction patterns for web and mobile. Understand when sophisticated visual treatments and interactions enhance the experience - and when restraint serves users better. Can conduct user research to validate and refine your design solutions while maintaining focus on exceptional craft execution. Exhibit kindness and humility in everyday interactions while maintaining exceptionally high standards for design craft. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $147,900 - $225,200 Canadian employees (any location): CAD $139,800 - $212,800 *Mercury is a fintech company, not an FDIC-insured bank . Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-SS1

The Stories team is a small but mighty facet of Mercury's Brand team that works on all flavors of storytelling - from content marketing to editorial, social, live programming, email, and beyond. We're blog builders, magazine makers, newsletter strategists, social media managers, video producers, and creative thinkers who work in very close partnership with Design, Copy, Growth Marketing, Product Marketing, Comms, Community, and others across the company. We're looking for an Insights Editor - equal parts researcher, analyst, and bold editorial thinker - to come build our muscle for data-driven storytelling. In this role, you'll concept and create exemplary, deeply resonant, and expressive content with data at its core. You'll expand the world of data stories at Mercury, developing resources, processes, and relationships that turn those stories possibilities and those possibilities into leverage. And you'll act as a steward and face of the content you create, helping internal teams understand the stories in the numbers around them, and ensuring our external audiences and communities derive real value from them, too. This is an individual contributor position. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. If you are… An analytical thinker and writer who can balance strong subject matter acumen and creative flair… Adept at breaking down complex concepts clearly and finding the most luminous details and sparkling clarity in the numbers… Deeply curious and audience focused, forever in pursuit of how to express, examine, and share interesting throughlines in ways that they will understand and relate to… Comfortable engaging in relevant public conversations... …Then this might just pique your interest. Read on. In this role, you will: Strategize and craft compelling, dynamic data-driven research, reports, articles, thought leadership, educational materials, and other data-driven stories across formats. Publish a regular stream of data-driven content, and contribute data story points to content across Marketing and Communications. Proactively identify and action opportunities for data storytelling to deliver the next level of intrigue, value, and/or differentiation to our content programs. Develop and engage in data-focused content partnerships inside and outside Mercury. Unlock systems, processes, and workflows that enable more Mercury marketers to engage with the data you use, explore, and illuminate. As needed, act as a public face for Mercury's data-driven thought leadership. You have: Very well-honed research, data analysis, and writing skills. At least 7 years of experience telling stories with data. Deep knowledge of finance, fintech, banking, and/or economics, along with strong awareness of/interest in the founder landscape (think startups, entrepreneurship, whether bootstrapped or VC-backed, mom-and-pop or Silicon Valley, etc.). Prior publications or a portfolio that demonstrates your ability to tell interesting stories effectively with data. Excitement around the visual elements of data storytelling, and experience collaborating with designers or agencies to bring data to life visually Foundational SQL (or similar) skills - you can make simple queries independently and collaborate confidently with data scientists. Comfort working in a remote-first, distributed environment, using tools like Google suite, Asana, and Slack to make async communication seamless. Nice to have: An existing newsletter, podcast, or well-established social media following on relevant topics or research. Familiarity with the compliance rigor of working on content in a highly regulated industry. To apply, please complete your application, and submit a cover letter along with your portfolio, website, or other samples of your work. Give us an idea of how you show up and tell data-driven stories in the world. We will not consider applications without a cover letter and work samples. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $153,800-$192,300 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,500-$173,100 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-EMS1

When Karl Elsener introduced the original Swiss Army knife, he wasn't just crafting a tool; he was defining a new standard for adaptable craftsmanship, something that works just as well in a workshop as it does in the wild. That spirit is at the heart of this Account Executive role at Mercury, where success comes from being a true multipurpose operator: someone who can prospect, run discovery, adapt on the fly, decode messy financial workflows, and make founders feel understood and supported. At Mercury, we build modern business banking along with tools for payments, cards, and cash management so companies can run their finances from a single, intuitive dashboard. We are looking for Account Executives to help a wide range of businesses make Mercury the core of how money moves through their company. One day you might be talking to a fast-growing AI startup, the next to an ecommerce brand you love, or a 30-year-old family owned business that is ready to modernize its banking and finance operations. Many of these customers are lean and fast-moving, and they will look to you as a partner who understands both their business and their operations. This is a full-cycle, quota-carrying, consultative role in a fast-changing environment where you will build and iterate on your own sales motion. What you will do Own a quota and the full sales cycle from first touch through activation across a diverse range of companies across all stages, industries, and use cases. Design and execute your own pipeline strategy across outbound, inbound, and creative channels, while partnering closely with SDRs. Run high-quality discovery with founders, operators, and lean finance teams to uncover real problems in how they manage cash, payments, and financial operations. Connect pain-points to Mercury's products and tell clear, simple stories that help customers make confident decisions. Drive a strong pipeline of high-velocity deals while staying in control of your time and competing priorities. Collaborate with Account Management, Partnerships, Marketing, and Product to win complex deals and unlock new segments. Turn what you see in the field into structured feedback and ideas that improve our go-to-market motion, processes, and product. Who you are Coachable and growth-oriented. You seek out feedback, integrate it quickly, and can point to a clear improvement curve in your recent roles. Curious, creative, and strategic. You ask why, not just what, and you adjust your approach based on the customer, especially in founder-led cycles. Scrappy and resourceful. You are comfortable without a rigid playbook, clean territory, or heavy inbound, and you know how to build pipeline from almost zero. Disciplined and accountable. You manage your time, pipeline, and follow-through with intention and take ownership of both inputs and outcomes. Comfortable with ambiguity. You have succeeded in environments where product, ICP, and GTM change quickly, and you adapt rather than stall. Collaborative generalist. You enjoy working with SDRs, marketing, product, and post-sales, and you are excited to take on projects beyond your core deals when they unlock revenue opportunities for Mercury. Willing to travel on occasion for conferences or strategic in-person meetings. Qualifications At least one year of closing experience in an Account Executive role, or equivalent full-cycle experience in a similar capacity. Experience selling to founders, owner-operators, or small leadership teams is a plus. Proven ability to build and manage a high-quality pipeline and hit or exceed targets in a fast-paced environment. Excellent written and verbal communication skills, with the ability to tailor your message to different audiences. A bachelor's degree or equivalent practical experience. Genuine interest in fintech and how better financial tools can help growing businesses operate and scale. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $134,000-$168,200 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,000-$151,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-MV1

If holding money safely and moving it seamlessly are two core pillars of a great financial platform for businesses, the third is enabling businesses to access capital. Lending well relies on a system of trust, data, automation, and customer experience that empowers businesses to grow. At Mercury, we're embarking on building systems from the ground up to support an entirely new generation of lending products. We want to create the foundational infrastructure that will define how our customers access capital, how we manage risk, and how we scale responsibly. We're looking for someone who can architect this future: blending sharp systems thinking with a feel for usability, designing a platform that is both resilient and flexible, and ultimately creating lending experiences that feel seamless, empowering, and even magical to our customers. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What You'll Do Define the vision, strategy, and roadmap for Mercury's lending systems and infrastructure. Build the core platform that powers loan origination, underwriting, servicing, and repayment across a range of lending products. Partner with engineering, risk, design, data science, and operations to design scalable systems that balance automation with resilient controls. Establish the technical and product foundations to support new credit and lending products, including decisioning workflows, data integrations, repayment rails, and compliance features. Collaborate with banking partners and internal stakeholders to ensure lending products are regulatory-compliant and operationally sound. Prioritize areas of investment using customer insights, market research, and data-driven decision-making. Set and track success metrics for lending system health, adoption, and customer impact. Create reusable capabilities that amplify the speed and consistency of launching future lending products. What You Bring 10+ years of product management or aligned experience, with at least 4+ years in lending, credit, or financial systems. Experience building complex systems or platforms from scratch in a fintech or financial services environment. Strong understanding of lending lifecycles (origination, underwriting, servicing, repayment) and associated risk/compliance considerations. Technical fluency; ability to dive deep with engineers while simplifying complexity for business and compliance stakeholders. A systems mindset - seeing lending not just as features but as interconnected flows of data, risk, operations, and customer experience. Proven ability to balance customer empathy with rigorous business, compliance, and operational requirements. Track record of delivering internal platforms or tools that enable speed, scalability, and efficiency across teams. Comfort operating in ambiguity and setting direction in greenfield product areas. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD 225,900 - 282,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-MF1

In the 1840s, Charles Babbage and Ada Lovelace worked on an early version of the computer known as the “Analytics Engine.” In the words of computing historian Doron Swade, “What Lovelace saw…was that numbers could represent entities other than quantity” and together they laid the foundation for general-purpose computing. While much has changed since then, the importance of numbers in building great technology remains. We're looking for a Data Scientist who can help us build our analytics engine by making meaning from data and identifying opportunities for improvement. As a Data Scientist at Mercury focused on Financial & Accounting Workflows, you will partner with product and engineering teams building tools that help founders, bookkeepers, and finance teams manage their businesses. Your work will span core accounting needs (Books, Accounting Integrations) and broader financial workflows (spend management, invoicing, payroll, etc.). You'll develop deep expertise in how these workflows can be automated, streamlined, and made more insightful through data. Your impact will shape how customers adopt, engage with, and find value in Mercury's financial tools. Here are some things you'll do on the job: Partner with Financial & Accounting Workflow stakeholders (Books, Accounting Integrations, Spend Management, Payroll) to define success metrics for new product initiatives and ensure teams have the right measurements in place. Collaborate with product and engineering to design and analyze experiments that guide product decisions and validate impact. Contribute to launches of new products like Books by helping scope success criteria, tracking adoption, and analyzing performance post-launch. Work closely with product teams to surface insights that inform iteration and help identify opportunities for deeper engagement or new product lines. Partner with engineers to prototype and apply ML/AI solutions (such as autocategorization, reconciliation, or intelligent recommendations) that streamline financial workflows. Build dashboards, data pipelines, and reporting that enable self-serve analytics for product and business partners. You should: Have 3-5 years of experience in product analytics or data science, ideally with exposure to financial workflows, accounting, or B2B SaaS products. Be fluent in SQL and proficient in a statistical programming language (e.g., Python). Have experience designing and analyzing A/B tests, and applying causal inference methods. Be comfortable building data pipelines, dashboards, and reports using modern data stack tools such as Snowflake, dbt, and Omni or Metabase. Have experience with ERP/accounting systems (QuickBooks, Xero, NetSuite) or accounting workflows. Experience applying ML or GenAI to real-world product problems. Be organized and communicative, able to manage multiple priorities and collaborate with stakeholders at different levels of technical fluency. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - $208,300 Canadian employees (any location): CAD 157,400 - 196,800 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-AC1

Mercury is looking for an Events and Experiences Manager to lead our team onsite program and bring our culture to life through thoughtfully crafted in-person experiences. This role will oversee 50+ team onsites per year across the U.S., ensuring each event reflects Mercury's thoughtful approach to design, quality, and connection. From strengthening trust and belonging to reinforcing company strategy and sparking innovation, onsites are where Mercury teams build relationships, solve difficult problems together, and experience the culture that makes working here meaningful. You will be the person shaping those touchpoints at scale. In addition to leading the onsite program, this role will play a significant part in supporting broader employee experience initiatives, including the company All Hands, virtual events, merch production and coordination, and other cultural moments focused on recognition, celebration and culture-building. You'll join a group that creates immersive, memorable moments for our people, from team gatherings to large-scale cultural touchpoints, with the same care we put into our products. You'll manage a small team and define the standards for how Mercury shows up for employees throughout the year. Because our team is lean, your impact will be huge-you'll help build culture-defining experiences alongside passionate teammates who care deeply about their work. What You'll Do: Lead planning, production, and execution of team onsites across the U.S., from initial concept through post-event wrap-up. Oversee all event logistics including travel coordination, venue sourcing, vendor management, budgeting, and on-the-ground execution. Manage a small team, providing coaching, structure, and guidance to ensure consistency and quality across all events. Partner closely with stakeholders and internal teams to align programming with Mercury's culture, goals, and employee experience strategy. Support broader employee experience initiatives, from All Hands and virtual events to merch production and cultural programs, to create thoughtful, cohesive moments of connection, celebration, and recognition across the company. Develop and maintain efficient planning tools, templates, and processes that enable scalable onsite operations. Uphold Mercury's brand and values through thoughtful, high-quality execution across all experiences. What Makes You a Great Fit: 7+ years of experience producing corporate or internal events, with a strong track record managing end-to-end event planning and execution. Experience managing people and leading complex, multi-event programs at scale. Exceptional organization, attention to detail, and comfort managing multiple timelines simultaneously. Strength in vendor negotiation, budgeting, and creative problem-solving. A refined eye for design and a deep appreciation for brand-aligned, high-quality experiences. Excellent communication and stakeholder management skills. Willingness to travel (approximately 30%) for site visits and event execution. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $135,000 - $168,700 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,500- $151,800 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-RF1

At Mercury, we're building financial products to help startups and small businesses scale. As we scale globally, the People Operations team is looking for a Senior People Operations Generalist to join our team. This role is ideal for someone who enjoys working in a dynamic environment and is eager to scale many of our key people processes and functions, from managing complex leave of absence processes to advancing our DEIB initiatives. You'll be the go-to in-house expert for global leave practices and HR compliance, a trusted Workday partner, and the primary driver of our Employee Resource Group (ERG) program. Success in this role will require not only subject-matter expertise, but also the flexibility and adaptability to take on a wide variety of projects and evolve your scope as our team and business needs grow. Here are some things you'll do on the job: Leave of Absences: Act as Mercury's primary point of contact and global subject matter expert for all things related to leave of absences-including deep knowledge in international leave practices and compliance Lead the development of country-specific leave of absence policies, ensuring they are tailored to each country's unique requirements and regulatory landscape Manage the end-to-end process to ensure a smooth employee experience for both employees, managers, and cross-functional stakeholders during leaves Compliance/Legal: Serve as a key partner in the creation and implementation of global People Policies- ensuring they are compliant, scalable, and aligned with Mercury's culture and values Proactively build and maintain toolkits, guides, and frameworks that support both employee experience and business needs Workday Management: Serve as the Absence partner for Workday, responsible for updating leave dates, holiday calendars, work schedules, and time off configurations Understand job architecture at a high level and be able to provide hands-on support to our HRIS Lead on a regular basis Diversity, Equity, Inclusion, and Belonging (DEIB): In partnership with the People team, own the vision and strategic direction for Employee Resource Groups at Mercury, ensuring they serve as opportunities for employees to build meaningful connections with their colleagues in a remote-first environment Function as the primary point of contact and advisor for all ERG leads and leadership partners by facilitating meetings to discuss engagement ideas, and troubleshooting challenges Project manage the annual DEIB Charter Metrics in partnership with Data Science, Design, and Recruiting You should: Have 5+ years of experience as a People Operations specialist, generalist, or equivalent job in a high-growth company with at least 2+ years of hands-on experience managing complex leave of absence programs and HR compliance, legal, and/or policy work Have experience using Workday (as an administrator) Have experience and/or interest in managing DEIB initiatives, such as our ERG program Demonstrate empathy and emotional intelligence, with the ability to handle sensitive, personal, and confidential matters with extreme care Demonstrate exceptional verbal and written communication skills, with the ability to switch communication styles based on the audience and objectives you're trying to achieve Be highly organized and detail-oriented with the ability to manage dozens of leave cases and multiple projects at once Be comfortable working in ambiguous, ever-changing environments, and able to adapt and pivot with ease The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,300 - $150,400 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,300 - $135,400 Canadian employees (any location): CAD $113,700 - $142,100 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-DNI

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. At our core, we believe that everyone deserves access to the solutions they need to achieve financial freedom. We're a profitable, high-growth startup that's on a mission to empower founders and finance teams with advanced tools to build and scale faster. This might be the right role for you if: You're the kind of person who thrives on hitting targets & metrics. Your aspirations are focused on becoming the top-performing salesperson in the industry. Hearing “no” doesn't scare you, it only fires up your motivation. You remain relentlessly optimistic, always fueled with energy and determination. You're driven, but never at the expense of your team. You care deeply about contributing to a positive, collaborative culture where everyone levels up together. You will: Be the face of our company, reaching out to potential customers and introducing them to Mercury. Conduct research to identify and target potential customers while collaborating with the sales team to develop and implement outreach strategies. Cold call, social and email prospecting to generate interest and schedule meetings. Qualify leads to ensure they meet our ideal customer profile. Build relationships with prospects to understand their needs and pain points and schedule meetings with the sales team. Track and report on sales metrics and pipeline activity. You have: You have 1 year of experience in sales/business development or something you feel is equivalent. You're a people person with excellent communication with the ability to share complicated ideas with clarity and precision. You're a hustler with a proven track record of achieving and exceeding goals. You're creative and tenacious, always looking for new and innovative ways to reach potential customers. You're a team player who wants to level up with your teammates and you are comfortable working in a fast-paced, dynamic environment. You have a passion for fintech. You enjoy learning about companies with complex technical products. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate's experience, expertise, geographic location, and internal pay equity relative to peers. We currently do not have any variable compensation or bonus structures in place . Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $70,800 - $88,500 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $63,700 - $79,700 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-MV1

In 1977 Christopher Alexander wrote “A Pattern Language” - a book about architecture and urban planning that proposed a framework of reusable solutions to common design problems. Importantly, this was a toolkit, not a blueprint - allowing for flexibility and creativity to cater to specific needs. This thoughtful approach ensures that the environments created are cohesive and functional, but also allows for them to be beautiful and personal. In a similar sense, we at Mercury are creating a software environment that allows for the most efficient functionality while still being something that people can love and make their own. We're a financial technology company that helps startups spend less time banking* and more time building. We believe that the key to our success revolves around thoughtful, scalable, and beautifully crafted design. In pursuit of that, we're looking to hire a principal product designer for our Experiences group. Experiences is the team that looks after Mercury's core product experience - all of the things that our customers use every single day - the app, dashboard, navigation, notifications, design system, and more. As our principal designer, you'll play a critical role in defining & designing best-in-class interactions, patterns, and overall product experiences. What we're looking for The person we're looking for is both a visionary craftsperson and a systems architect - someone who can set the standard for exceptional craft while also ensuring that beauty and elegance are systematized and scalable. They should be seen as the company's highest-craft designer, someone others look to for inspiration, taste, and guidance. They will sit across the entire Experiences org, and will be called upon to tackle projects that extend across the whole product and company. Examples of this include re-working the overall product navigation, defining global patterns such as search and chat, or refreshing the visual language of our design system. Our design team consists of 40+ people who love to solve complex problems through design, but are equally passionate about cultivating, guiding, and inspiring each other. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you will do at Mercury Take ownership of larger, horizontal opportunities that shape the core of Mercury's product. Through this work, you'll drive exceptional quality & craft, setting the bar for the design team and inspiring better work across the discipline Partner with other designers on high-priority & complex projects to help get things across the finish line while upleveling the work Key Responsibilities Drive design excellence and craft across Mercury. This includes visual design, interaction design / prototyping, and systems design Work alongside our product teams and executive leadership to make sure we're building things in a systematic fashion and with the utmost quality Operate across the entire design stack, including speccing projects, designing workflows, detailed interactions & prototypes, high-fidelity visuals, and ensuring quality implementation Contribute to Mercury's Design System, ensuring it is both beautiful and practical Think and act like a design architect - structuring navigation, information architecture, and how all Mercury products fit together cohesively Translate high-craft design into scalable systems and patterns that integrate smoothly into product work Mentor other designers on the team, leading by example to uplevel everyone's skills We believe a successful candidate will have some of the following qualities: 10+ years of experience in the design industry Enjoy leading high-complexity projects with a broad set of stakeholders Ability to successfully leverage the right types of artifacts (presentations, prototypes, etc) and communicate at the right altitude to influence company strategy Experience collaborating with cross-functional partners to define product strategy Ability to design whole systems, not just interface elements or static pages Ability to rapidly prototype large scale concepts as well as smaller, more thoughtful individual interactions Experience and interest in the entire design stack, including UI/UX, visual design, and interaction design Kindness and humility in everyday interactions Enjoying working with and mentoring fellow designers of all levels The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $ 269,700-337,100 USD Canadian employees (any location): 254,900-318,600 CAD We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-SS1

Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it's a single point of light. But when we look closer, patterns emerge-data trails from partners, filings, founders, and financial histories-all connecting to form a larger constellation. That's what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems-each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships. Our mission is to build the intelligent, automated systems and operational tools that make this possible-where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve. When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it's powered by galaxies of data, precision, and care. We're looking for a Senior Engineering Manager to lead the teams building the systems and tools that make it all happen-from application approvals to ongoing and enhanced due diligence-ensuring every business that joins Mercury is both safe and their experience is delightful. * Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. In this role, you will: Lead teams (4-8 engineers each) responsible for account onboarding, KYC/KYB, AML, and fraud detection decisioning and workflows, and operational tooling. Apply AI/ML-from traditional models to large language models-to unlock faster, real-time bank account application approvals. This work sits on the critical business path, directly driving efficiency and revenue growth. Partner with Product, Risk, and Data teams to design and deliver scalable systems that balance user experience with compliance rigor. Shape the next generation of our KYC and risk platforms-reliable, resilient, and easy to extend as regulations and business needs evolve. Create a strong culture of operational excellence, with measurable improvements to uptime, accuracy, and system quality. Build, mentor, and grow engineering talent; help managers and senior engineers level up technically and organizationally. Drive clarity amid complexity: translating between regulatory nuance and technical execution. Foster collaboration across teams to align on priorities, simplify interfaces, and make the whole system more maintainable and elegant. You should have: 9+ years of software development experience, including 3-5+ years of engineering management in a high-scale tech environment. AI/ML expertise-you've built and launched applied AI products (from LLMs to traditional ML models), shipping them from 0→1 and scaling 1→10 in production environments. Proven success building large-scale backend distributed systems, ideally involving integrations and decision automation. Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech. A track record of raising the bar for quality and reliability, balancing shipping speed with technical excellence. Strong communication and leadership skills-you can inspire engineers, partner across functions, and adapt your management style to the moment. The ability to hire, retain, and develop exceptional technical talent. A pragmatic builder's mindset: you believe beautiful systems are those that work, adapt, and last. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD $225,900 - $282,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-RA1

About the Role: We're excited to welcome a Legal Operations Specialist to our growing team at Mercury! As the third member of our Legal Operations team, you will play a pivotal role in managing the foundations that keep our Legal department running smoothly, and you'll have the opportunity to make a real, lasting impact as we scale. You'll manage day-to-day operations, lead key Legal team projects, streamline workflows, and bring structure to our systems and processes. This is the perfect role for someone who thrives on creating order, loves making things more efficient, and finds joy in helping others to do their best work. If making big things happen with a small-but-mighty team sounds like your kind of adventure, we'd love to hear from you and create something amazing together! What You'll Be Doing: Operations Serve as the first point of contact for all Legal and Legal Ops requests- responding when possible, or gathering key details and routing them to the appropriate team member. Keep Legal humming by coordinating team agendas and meetings, and tracking Legal's software subscriptions and renewals. Manage updates to our external facing legal terms (e.g. Terms of Service, Privacy Policy). Knowledge & Records Management Maintain and improve our SOPs, playbooks, and internal documentation so information is accurate, accessible, and easy to navigate. Keep records, trackers, and files organized and up to date, supporting consistency and compliance across the team. Project Management Lead team-wide initiatives such as team feedback cycles, OKR planning and tracking progress, and technology implementation. Finance & Outside Counsel Management Help onboard new firms to our e-billing software, create new matters for billing, and enforce Mercury's engagement letters and timekeeper rate approvals. Address invoicing questions and coordinate with internal teams to resolve issues. Enforce Mercury engagement letters, billing guidelines and pricing discounts. Technology & Innovation Manage updates, troubleshooting, and vendor relationships for our legal tech stack to ensure tools run smoothly for the team. Train the team on tools and optimize usage. Identify opportunities to automate or streamline workflows. Training & Development Onboard and train new members of the Legal team, including attorneys and operations staff. Create helpful resources and deliver ongoing training so team members can confidently navigate our systems and processes. Qualifications 2+ years of experience in Legal Operations, as a paralegal, or similar role within an in-house legal department or law firm. Proficiency with productivity and legal tech tools (Slack, Google Suite, DocuSign, Adobe, SimpleLegal, Zip, Zendesk, and contract management software). Proven project management skills and comfort collaborating cross-functionally. Excellent organizational skills, attention to detail, and the ability to manage many moving pieces at once. Clear and confident communication skills. Operates well with autonomy and in ambiguous situations, without needing highly defined tasks. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $144,600 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $115,700 - $130,100 Canadian employees (any location): CAD $121,500 - $136,700 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-DNI

In April, 2024, Mercury announced our public beta for Mercury Personal - a premium consumer banking* service offering high-yield savings accounts, investments, no-fee domestic wires, ATM fee reimbursements, and favored Mercury features like User Permissions and Auto-Transfer Rules. We built the product for investors and founders. Individuals who were likely to have heard about Mercury or used it already, who were likely to have strong opinions about UX and get value out of the no-fee USD wires, who appreciated a technology-first banking experience that didn't require a phone call to accomplish simple tasks. We've invited beta users and continue to tweak the product based on their feedback. We're ramping up cautiously to ensure adequate risk and compliance controls as we move into this new domain. And, there's still a lot to build. Right now, our team is working on a few table-stakes consumer banking features like Joint Investment Accounts, International Wires, as well as tightening our risk and compliance controls. We're interested in building Trust Accounts and enabling several new features as we prepare to open up to a wider audience. As part of this role, you will: Feel a strong sense of product ownership and actively seek responsibility - we often self-organize on small/medium projects, and we want someone who's excited to help shape and build the future of Mercury Personal. Set the technical vision and lead the charge on architectural decisions, system design, and engineering best practices that shape the future of Mercury Personal and beyond. Collaborate closely with designers, product leaders, and other engineers to build new features for Mercury Personal and thoughtfully port existing business banking features over. Work across organizational boundaries to coordinate dependencies, reduce friction, and enable teams to deliver complex initiatives that span multiple domains. The ideal candidate for the role: Has 7-10+ years of software development experience, with a strong focus on the backend, with a knowledge of or excitement to learn Haskell. Has been an experienced technical lead making architectural decisions in the past and seen the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs. Is passionately product-minded and has experience building and shipping new products balancing reliability and velocity. Is someone comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and delights in getting outcomes. Our work touches many other teams and areas of the product; you'll have a lot of autonomy and the expectation is you'll use that to seek out ways to have an impact. Is ridiculously helpful, taking initiative to make your coworkers' lives easier by investing time to mentor and proactively share your knowledge and learnings through writings, 1:1s, and team meetings. If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD 225,900 - 282,400 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-RA1

In 1973, Peter Drucker wrote that “what gets measured gets improved,” a reminder that data only becomes powerful when it is organized, accurate, and actually used. A system can store information, but it takes structure and clarity for that information to drive action. The real challenge is creating systems that capture what matters, ignore what does not, and help people make better decisions without getting lost in the noise. At Mercury, we are building the financial stack that empowers ambitious companies to operate with speed and confidence. As our product expands and our hiring needs grow, our recruiting systems and data need to evolve just as quickly. We are looking for a Recruiting Systems and Analytics Lead to build and maintain the infrastructure that powers how we hire. In this role, you will own our core recruiting tools, design the data flows that connect them, and create the dashboards and insights that help our Recruiting, Finance, and People teams make thoughtful and informed decisions. What you'll do Own and improve Mercury's recruiting systems (Greenhouse, Ashby, GoodTime) and their integrations with Lattice, Workday, Caro, and other tools. Build and automate data pipelines so hiring plan, funnel, and performance data stay consistent across systems. Analyze recruiting data to spot patterns, diagnose issues, and find ways to speed up and strengthen our hiring. Create and maintain dashboards that show time to fill, funnel health, quality of hire, interviewer performance, and hiring plan progress. Partner with Recruiting Operations, Finance, and People Ops to keep headcount and variance reporting accurate. Improve data hygiene through audits, validation rules, and helpful automation. Report on core programs, including interviewer training, referrals, DEIB, and tool governance. Lead AI and automation projects that reduce manual work and improve data quality. Turn complex data into clear recommendations for recruiting leaders and Mercury leadership. Act as a technical partner to recruiting leads and help them use dashboards and forecasts on their own. You should have: 5 - 8 years of experience in Recruiting Operations, Recruiting Systems, Recruiting Analytics, or a similar role. Advanced Excel and Google Sheets skills, both in analyzing data and translating it into insights. SQL knowledge is a bonus. Experience building dashboards in Tableau, Looker, or a similar BI tool. Deep familiarity with administering or optimizing recruiting systems (Greenhouse, Ashby, Workday, or comparable ATS tools). Strong understanding of recruiting processes, data structures, and system dependencies. Excellent communication skills, with the ability to simplify technical concepts for non-technical partners. A strong eye for improving processes and the ability to use AI to automate. A proactive, systems-oriented mindset and interest in improving how teams operate through automation and data. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in the New York City or San Francisco Bay Area: $151,000 - $188,700 US employees outside of the New York City or San Francisco Bay Area: $135,900 - $169,800 Canadian employees (any location): CAD 142,700 - 178,300 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-JB1

For over 1,000 years, the hawala system has enabled merchants across Asia, Africa, and the Middle East to invoice and settle debts without transferring physical money. A merchant in Delhi pays a local broker, who contacts a broker in Cairo to pay the supplier-no contracts, no physical transfer, just a trust-based network settling accounts through reciprocal transactions. The Silk Road economy ran on this distributed system, often settling faster than modern wire transfers, moving billions annually on nothing but trust and reputation. At Mercury, we have the same focus on quality, trust, and speed. We're building a modern banking* platform that does more than just banking. Invoicing is one of Mercury's top products, loved by startups, professional services businesses, and more. And we're looking for a Product Marketing Manager who can help us tell our Invoicing story and grow adoption with new and existing customers. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you'll do: Own GTM strategy for Mercury Invoicing including segmentation, messaging & positioning, and cross-functional launch planning and execution. Develop deep customer and market insights through qualitative/quantitative research and competitive intelligence to shape product, growth, and roadmap decisions. Drive acquisition and adoption by leading multi-channel marketing, experiments, and growth initiatives in partnership with product, growth, and creative teams. Champion the customer voice across the organization, ensuring customer needs meaningfully influence product development and prioritization. Measure, analyze, and optimize performance to refine GTM strategies and inform future product and marketing investments. You should have: 5+ years of B2B product marketing experience Previous demonstrated experience of developing and executing go-to-market strategies for new products Experience translating complex products into clear, compelling value propositions Ability to navigate ambiguity and hit goals with minimal direction Data-driven approach and growth mindset, with experience using analytics to optimize campaigns Strong operational skills and ability to coordinate cross-functional initiatives Experience working with product, engineering, growth, and creative teams Nice to have: Fintech experience is a plus Experience with data analysis, SQL is a plus The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900-160,700 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600-$144,600 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-EMS1

Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the trim tab simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor. At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. Our product engineering group is growing and we're looking to hire backend and full-stack engineers. We're a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools. As part of this role, you will: Feel a strong sense of product ownership and actively seek responsibility - we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury's future. Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel. Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs. Join a small but mighty team of experienced product engineers within one of our Mercury product groups (Banking, Everyday Experiences, Expansion, Risk). The ideal candidate for the role: Has 1-4 years of backend or full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux. Is passionately product-minded and has experience building and shipping new products. Empathizes with users and can channel their perspective to build lovable products. Can balance tradeoffs and find creative solutions to accomplish goals. Communicates and collaborates effectively with peers and cross-functional counterparts. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $122,400 - $158,400 USD Canadian employees (any location): CAD 115,700 - 149,700 *Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-DNI

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. At our core, we believe that everyone deserves access to the solutions they need to achieve financial freedom. We're a profitable, high-growth startup that's on a mission to empower founders and finance teams with advanced tools to build and scale faster. This might be the right role for you if: You're the kind of person who thrives on hitting targets & metrics. Your aspirations are focused on becoming the top-performing salesperson in the industry. Hearing “no” doesn't scare you, it only fires up your motivation. You remain relentlessly optimistic, always fueled with energy and determination. You're driven, but never at the expense of your team. You care deeply about contributing to a positive, collaborative culture where everyone levels up together. You will: Be the face of our company, reaching out to potential customers and introducing them to Mercury. Conduct research to identify and target potential customers while collaborating with the sales team to develop and implement outreach strategies. Cold call, social and email prospecting to generate interest and schedule meetings. Qualify leads to ensure they meet our ideal customer profile. Build relationships with prospects to understand their needs and pain points and schedule meetings with the sales team. Track and report on sales metrics and pipeline activity. You have: You have 1 year of experience in sales/business development or something you feel is equivalent. You're a people person with excellent communication with the ability to share complicated ideas with clarity and precision. You're a hustler with a proven track record of achieving and exceeding goals. You're creative and tenacious, always looking for new and innovative ways to reach potential customers. You're a team player who wants to level up with your teammates and you are comfortable working in a fast-paced, dynamic environment. You have a passion for fintech. You enjoy learning about companies with complex technical products. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate's experience, expertise, geographic location, and internal pay equity relative to peers. We currently do not have any variable compensation or bonus structures in place . Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $70,800 - $88,500 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $63,700 - $79,700 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-MV1