Merlin Entertainments jobs in Orlando, FL

What you'll bring to the team 🌟 Dive Into the Magic at SEA LIFE Orlando! 🌟 Join Our Admissions Team - Where Every Day Is an Adventure Under the Sea! Do you have the magic to turn everyday moments into unforgettable memories? Do you love bringing smiles, good vibes, and a splash of fun to everyone around you? If you're ready to join a team that spreads joy around the world, then it's time to become part of Team Merlin at Merlin Entertainments! We're on the hunt for upbeat, outgoing, fun-loving individuals to become our next Part-Time Admissions Hosts - the first friendly faces guests meet when they begin their underwater adventure at SEA LIFE Orlando Aquarium! 🐠 What You'll Do As an Admissions Host, you'll be a key part of creating magical guest experiences from the moment visitors arrive. You'll help families start their journey with excitement, keep the energy high, and make sure every guest leaves with a smile and memories they'll treasure. You'll shine by: ✨ Bringing high-energy, positive vibes to every interaction ✨ Delivering legendary guest service with confidence and enthusiasm ✨ Rocking your sales goals with a friendly, guest-first approach ✨ Managing queue lines safely while keeping the experience fun and smooth ✨ Staying comfortable chatting with guests from all over the world ✨ Keeping areas clean, stocked, and ready for action ✨ Following daily opening & closing procedures ✨ Supporting a safe and secure environment for guests and team members Qualifications & Experience About You 6 months - 1 year experience working in ticketing/admissions, attractions, entertainment, or customer service-based positions preferred. Fun, dynamic, and friendly personality. Excellent communication and listening skills with both team members and guests. Able to work in areas with loud noises and confined spaces. Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns. Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events. Benefits About Us Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world's largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that's a lot of unforgettable moments. About The Benefits Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. Flexible hours. 30% discount in the retail store. Merlin Magic Pass which gives you free admission to Merlin attractions worldwide. Competitive 401K. Discounts through the Merlin Marketplace Website - on almost anything you buy online. FUN working environment and much more! Everyone Matters at Merlin. We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. 🌟 If you're ready to bring the magic, make memories, and dive into an amazing team, SEA LIFE Orlando is the place to be! Let's make some waves together! 🌟 Pay Range From USD $14.50/Hr.

Job Responsibilities Clean and sanitize various areas of the venue, including restrooms, dining areas, and kitchen spaces. Empty trash receptacles and ensure proper disposal of waste. Sweep, mop, and vacuum floors and perform routine maintenance tasks. Assist in maintaining inventory of cleaning supplies and notify when reordering is necessary. Report any maintenance or safety issues to the appropriate personnel. Support the team in maintaining a safe and welcoming environment for guests. Adhere to health and safety guidelines and regulations. Critical Skills & Experience Requirements Ability to perform cleaning tasks with attention to detail and efficiency. Basic knowledge of cleaning products and equipment. Physical fitness and stamina to perform cleaning duties. Previous experience in a similar role is preferred. Knowledge of health and safety regulations is a plus. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Responsibilities Perform routine inspections and maintenance tasks on facilities equipment. Monitor inventory of facility supplies and materials. Assist in setting up and arranging meeting rooms and workspaces. Conduct safety checks and report any hazards or issues. Support facility security measures and access control. Respond to facility-related requests and inquiries from employees. Critical Skills & Experience Requirements Basic knowledge of facility maintenance and repair procedures. Ability to use hand and power tools safely and effectively. Strong organizational skills for managing supplies and materials. Effective communication and teamwork abilities. Attention to detail in inspecting and maintaining facilities. Prior experience in a similar role is a plus. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Responsibilities Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations. Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service. Monitor and maintain appropriate inventory levels for supplies and equipment. Collaborate with other departments to coordinate guest reservations and bay assignments. Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally. Implement and enforce company policies and procedures to uphold service standards. Train Bayhosts in safety protocols and ensure adherence to safety and health regulations. Continuously improve the guest experience through innovative ideas and process enhancements. Critical Skills & Experience Requirements Prior experience in a hospitality or guest service role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced environment and adapt to changing demands. Attention to detail and a commitment to delivering outstanding guest service. Knowledge of safety regulations and protocols. Experience with point-of-sale (POS) systems is a plus. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What you'll bring to the team The Guest Communications Coordinator manages the day-to-day operations of guest communication. Ensure excellent levels of service and information are provided in a timely manner across multiple platforms including AVIUS, Accesso, Text and various social media platforms. Respond to and categorize guest communication ensuring a positive solution with a trackable detailed summary, including but not limited to guest recovery. A guest communications team member acts as a liaison between our guests and our business including Admissions, Retail, F&B, Entertainment etc. The Guest Communications Coordinator works to identify trends and communicate information so that actionable insights can be derived. Key responsibilities Liaise Between Guests and Business: Work directly with the Marketing Team, Social and PR, to provide the most relevant and up to date information for our guests. Providing enhanced insight to the guest experience allows bettering communication and KPI's alike. Proficient use of Excel, Work and OneNote. Support Park operations objectives and goals as needed including but not limited to guest obsession, marketing, special events and additional experiences. Log and categorize guest comments while also providing a polite and timely response. Assist with the development and delivery of guest communication including templated and individualized responses across a variety of platforms: Optimus / AVIUS Accesso Pacific Opera Social Media sites (Facebook, Instagram, Twitter and etc.) Reply to applicable social media direct messages promoting engagement, answering inquiries, and identifying escalations in a timely manner. Review and respond to all TripAdvisor accounts for LEGOLAND Florida Resort. Set measurable and trackable timelines to ensure resort information is accurate via Google, TripAdvisor and all other highly utilized platforms for guest communication. Manage Group and Home School bookings including taking payment, tracking, sending confirmations and logging tax exemption forms. Support Guest Inquiries: Embodying and consistently reinforcing guest service standards; setting the standard while supporting staff with the tools and knowledge to be effective in providing memorable experiences. Assist with answer phone inquiries, group emailing as well as adjusted ticket orders. Attracts potential customers by answering questions about the park, its attractions, promotions, programs, restaurants, shops, operations, location, hours, packages, and pricing. Obtains information on scheduling and visitation preferences. Explains payment, ticketing and refund options. Makes or changes reservations utilizing the computer reservation system. Enters data to establish or update accounts, enters financial data, and completes transactions. Prepares and mails general information brochures and confirmation letters. Responds to product or service concerns by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining options or best solution to solve the problem, expediting correction or adjustment; and following up to ensure resolution. If necessary, involve relevant department in all the above generated activity and productivity reports. Health & Safety: In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner. Actively share ideas, comments, and suggestions for improving safety within the work areas with the appropriate line manager. Qualifications & Experience Experience and qualifications Requires at least one to three years of experience in customer service role. Accesso ticketing system experience preferred. Requires a track record of success in responding to customers, working in a team environment, listening and providing information, and handling monetary transactions. Requires excellent verbal and interpersonal communication skills. Requires basic math skills to complete monetary transactions. Requires basic computer skills to enter customer data with the ability to type accurately at least 20 wpm. Knowledge of MS Word, Excel and Outlook required. Benefits VALUES A Merlin job is like no other. Our values-Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care-guide the behaviors that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive. Own Your Craft: Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. Actively listen to feedback and integrate it into improving performance. Stay curious and draw inspiration from both industry and the broader world to keep at the cutting edge of entertainment. Go Together: Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. Work together to solve problems, leveraging diverse perspectives to find the best solutions. Commit to decisions once made, and act swiftly to drive progress and deliver results. Enjoy the Ride: Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. Drive & Discover: Take ownership of your work, delivering excellence by seeing tasks through to completion. Prioritize tasks that have the greatest impact, focusing on quality over quantity. Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. We Care: Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions. Schedule: This is a seasonal, non-exempt hourly position with hours varying due to business demands. After 7 months, part-time employment may be available depending on performance and business needs. Pay Range USD $16.00/Hr.

Job Responsibilities Wash dishes, glassware, flatware, pots, or pans using dishwashers or by hand. Place clean dishes, utensils, and cooking equipment in designated storage areas. Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Sweep and mop floors, empty trash, and ensure cleanliness and safety in the kitchen area. Sort and remove trash, placing it in designated pickup areas. Ensure compliance with sanitation regulations and food safety guidelines. Assist with unloading and storing deliveries. Perform other kitchen duties as assigned by the culinary team or supervisor. Critical Skills & Experience Requirements No specific educational requirements; a high school diploma or equivalent may be preferred. Proven experience as a dishwasher or in a similar role is a plus. Ability to work in a fast-paced and demanding kitchen environment. Attention to detail and a commitment to maintaining cleanliness and hygiene standards. Physical stamina to stand for extended periods and lift heavy trays or dish racks. Basic knowledge of sanitation regulations and food safety standards. Team player attitude with effective communication skills. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What you'll bring to the team Participate in the day-to-day responsibilities of the area while providing high quality customer service and adhering to the department's operational standards. To effectively maintain the Resort's waste and recycling processes. Participate in delivering a positive impact of promoting the environmental and economic benefits of the environmental sustainability program and carbon reduction plan for the Resort. Key Accountabilities Responsible for the collection, sorting, and processing of various types of waste materials, including recyclables and general waste. Operate specialized waste management equipment and machinery safely and efficiently. Ensure all waste management activities comply with local, state, and federal regulations. Main Responsibilities To ensure a safe and efficient collection, transportation, and disposal of waste and recyclables throughout the Resort. Support the waste and recycling operation. Enacts in the efficient collection, transportation, and disposal of all waste and recyclables generated onsite. Ensure World Class Standards are delivered and exceeded involving customer service with other departments and guest interaction. Oversee the daily operation, inspection, and general maintenance of the truck route vehicle during assigned shifts, ensuring reliable performance and strict compliance with all park speed and safety regulations. Responsible for the general upkeep of the waste compactors and a vertical strike down cardboard baler utilized during the assigned shift. Responsible for the general upkeep of the waste and recycling containers throughout the resort from a quality perspective. Strictly adhere to departmental policies and procedures, ensuring full compliance with safety regulations related to the transportation and operation of job-specific equipment, as well as the proper handling, disposal, and recycling of waste materials. Qualifications & Experience Background and Experience: Theme Park or related customer service experience is preferred. Requires excellent organizational and planning skills. Ability to execute multiple tasks is required. Self-motivated and demonstrated initiative. Leads by example with a demonstrated history of supporting colleagues, a team player. Strong problem-solving skills and dedicated to providing outstanding guest service. Education: High school graduate or General Education Degree (or equivalent education and experience) is required. Physical Demands: Ability to stand and move around for sustained periods of time while servicing all staging areas behind scenes throughout the resort. Frequently moves and transports waste and recycling containers weighing up to 75 pounds from all staging areas to the Service Pad with the use of the trailer designated on the truck route. Frequently maneuvers complete cardboard and shrink wrap bales at the Service Pad with the use of a pallet jack. Frequently maneuver and unload various recyclables in their appropriate storage containers at the Service Pad. Ensure finger dexterity is sufficient to complete paperwork activities. Demonstrate a strong visual acuity necessary for accurately reading detailed documentation, completing administrative tasks with precision, and operating a vehicle safely and effectively. Possess a auditory acuity sufficient to effectively communicate with individuals in diverse environments, including face-to-face, via telephone, and over two-way radio, ensuring clear and accurate information exchange in routine and emergency situations. Work Environment: Work across diverse indoor and outdoor environments, adapting to varying temperatures, weather conditions, and a wide range of floor surfaces to ensure safety and performance. Exposed to wet and/or humid conditions. Other Job Requirements: Performs other duties as assigned. Must be willing to work flexible hours, including evenings and weekends, to support park operations. Must have a valid Florida Driver License & safe driving record for operation of Service Route Vehicles. Must be able to provide proof of insurance. Must be able to drive a truck (F150) with the use of a trailer designated on the truck route. (A CDL License is not required) Must be a minimum of 18 years of age to facilitate the day-to-day responsibilities with the truck route. Must be a self-starter and able to stay on task. Must be able to work with little to no supervision. Must be able to follow verbal instructions and adapt to a rapid changing environment. Must be able to appropriately prioritize assignments given and understand the importance of time management. Demonstrate comfort and competence in handling various types of waste and recyclable materials, ensuring compliance with safety, environmental, and sanitation protocols. Train to safely operate and maintain 35-yard waste compactors and vertical strike-down cardboard balers, ensuring efficient waste management and compliance with operational safety standards. Must understand the physical demands of the job required. Occasionally utilize specialized equipment such as pressure washers to maintain high standards of cleanliness and operational readiness across service pads and ‘Back Of The House' staging areas, ensuring a pristine and professional resort environment. Attendance is a mandatory function of this job. Pay Range Competitive

What you'll bring to the team Role Commercial Sales Specialist Division Global Operations Grade D The Commercial Specialist is responsible for driving brand visibility and revenue growth through proactive sales outreach and on-site program planning and execution. This role reports directly to the Senior Commercial Manager, with a dotted-line to the Schools & Groups Marketing team, and is accountable for delivering against set S&G targets. Qualifications & Experience Key Responsibilities Sales & Relationship Development Drive new business through proactive outreach to schools, daycares, and community groups. Build and nurture long-term partnerships that foster repeat engagement. Identify trends and tailor sales strategies to meet evolving market needs. Represent the resort at trade shows, educational events, and familiarization tours. Event Planning & Program Execution Design and deliver engaging youth and education programs that reflect our brand values. Coordinate logistics, schedules, and team collaboration to ensure seamless execution. Partner with internal teams to create specialized group packages and marketing materials. Cross-Functional Collaboration Act as a key liaison between marketing, operations, and guest services to ensure alignment. Share insights and feedback to continually enhance sales processes and guest experiences. Support operational planning and on-site execution of school and group visits. Guest Experience & Safety Champion exceptional guest experiences through personalized service and attention to detail. Monitor feedback and implement continuous improvements. Uphold all health, safety, and compliance standards, reporting risks or incidents promptly. Experience & Qualifications 3+ years of experience in sales, marketing, or business development, ideally within education, tourism, or entertainment. Strong understanding of youth programs, schools, and community engagement. Proven success in driving revenue growth, managing group contracts, and executing events. Excellent communication, organization, and problem-solving skills. Adept at working collaboratively across diverse teams in a fast-paced environment. A passion for creating memorable guest experiences that combine learning and fun. Core Competencies Operational Excellence: Executes events and sales processes efficiently and with precision. Attention to Detail: Ensures every aspect of planning and delivery meets brand standards. Creative Problem-Solving: Anticipates challenges and crafts innovative solutions. Collaboration & Communication: Works seamlessly with teams to achieve shared goals. Adaptability: Thrives in a dynamic, fast-changing environment. Our Values in Action At Merlin, we live by our values-Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care-which shape how we work, connect, and deliver magic every day. Own Your Craft: Grow your expertise, seek feedback, and stay curious. Go Together: Collaborate across teams and celebrate collective wins. Enjoy the Ride: Bring positivity, energy, and joy to everything you do. Drive & Discover: Take initiative, innovate, and see things through. We Care: Prioritize safety, inclusion, and making a positive impact. Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range Competitive

What you'll bring to the team About the role... Maintains a safe and secure environment for guests and employees by effective implementation of all safety and security procedures. Is proactive in all loss control programs. What you'll be doing… • Secure facilities, equipment and other assets to prevent loss and/or damage. • Monitor surveillance equipment, access and exit points to prevent loss of assets, and unauthorized access to property. • Inspect buildings and equipment in line with Department and Park policies and procedures. • Prevent loss and damage by responding to emergencies, reporting irregularities, enforcing Park policies and procedures, and restricting access to trespassers. • Assist in investigations, complete thorough written reports by recording observations, information, occurrences and surveillance activities; interviews witnesses, and obtains photographs. • Dispatch and respond to radio calls in the Park for Security needs and emergencies. • Assist with monthly inspections of Park fire extinguishers and emergency lighting. • Maintain professional relationships with law enforcement and emergency response personnel. • Provide excellent guest service to Park guests and fellow MCs. Health & Safety: Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Who we're looking for… At least one year of security and/or law enforcement experience is preferred. Requires excellent communication skills (both verbal and written), excellent reasoning ability and interpersonal skills. Leads by example with a demonstrated history of supporting colleagues, a team player. Strong problem solving skills and dedicated to providing outstanding Guest Service. Requires the ability to remain calm under pressure. Prior family theme park experience is helpful. Class D License is recommended. Requires the ability to successfully complete CPR, AED, and Basic First Aid training. Qualifications & Experience Education: High School diploma or General Education Degree (GED) equivalent is required. Some college course work is preferred. Physical Demands: • Intermittent and prolonged standing and walking to move about the park site and interact with guests and employees. • Ability to climb stairs/ladders to gain access to upper level of buildings. • Finger dexterity sufficient to complete paperwork activities and to use a computer. • Visual acuity sufficient to read written materials to complete paperwork activities and to drive. • Hearing sufficient to communicate with individuals in person and by telephone. Work Environment: • Various inside and outside locations with varying temperatures and floor surfaces. • Exposed to wet and/or humid conditions. Other Job Requirements: • Performs other duties as assigned. • Must be willing to work flexible hours, including evenings, overnight, and weekends to support park operations. • Must have valid driver's license and safe driving record. • Attendance is a mandatory function of this job. Benefits Pay Range USD $15.00/Hr.

What you'll bring to the team Scope of Job: The Valet ensures the overall smooth and efficient operation of the hotel as it relates to guest service, greeting guests, Parking guest vehicles, luggage handling, luggage delivery and maintaining cleanliness in front of the house areas, contributing to the overall creation of memorable experiences. Main Responsibilities: ▪ Welcomes all guests to the Resort, providing dynamic, high-quality service to all guests and assisting guests with luggage to and from accommodations. ▪ Navigates guest vehicles responsibly to designated valet lot. ▪ Educates guests on the Resort and emergency procedures. ▪ Works effectively in a team environment. ▪ Drive guests vehicles responsibly to designated valet services. ▪ Greet all guests, open the vehicle doors (explain the valet procedures and ask if guests need directions), tag keys and perform access control duties. ▪ Accurately account for guest keys and assume responsibilities. ▪ Polish luggage carts and help maintain cleanliness in the lobby area, luggage storage area and throughout the front of the house. ▪ Be prepared to answer questions from guests related to the park, hotel and surrounding areas. ▪ Assist the Bell Associates with guest needs during periods of high guest flow, large groups, etc. ▪ Assisting hotel with guest retention by providing excellent customer service. ▪ The primary function of this position is guest service related. This position is required to engage and interact with guests in a professional and fun way and manage guest property in a responsible manner. ▪ Actively model the Merlin Way. ▪ Provide accurate and timely communication to guests and promote/contribute to effective communication within the team. Health & Safety: Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Qualifications & Experience Background and Experience: Must have a clean driving record and have the ability to drive both manual and automatic vehicles. Preferred candidates will need to be people oriented and have a professional demeanor. Will need to have the ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends and holidays. Education: High school graduate or General Education Degree (or equivalent education and experience) is preferred. Physical Demands: ▪ Ability to work in a fast paced environment. ▪ Prolonged standing and walking to move about the park and Resort site, and interact with guests and employees. ▪ Ability to bend, flex, lift, and all associated physical activity to lift, pull, push, and move moderate weight loads to heavy luggage. ▪ Finger dexterity sufficient to complete paperwork activities and to use a computer. ▪ Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive. ▪ Hearing sufficient to communicate with individuals in person and by telephone. Work Environment: ▪ Various inside and outside locations with varying temperatures and floor surfaces. ▪ Exposed to wet and/or humid conditions. Other Job Requirements: ▪ Performs other duties as assigned. ▪ Must be willing to work flexible hours, including evenings, holidays and weekends to support resort operations. ▪ Must have a valid driver's license and safe driving record. ▪ Attendance is a mandatory function of this job. Benefits Pay Range Compensation between USD $10.98/Hr.-USD $10.98/Hr.

What you'll bring to the team The Facilities Plumber plays a critical role in ensuring the functionality, safety, and reliability of all plumbing systems throughout LEGOLAND Florida Resort. This position is responsible for the installation, maintenance, and repair of water supply lines, drainage systems, sanitary sewer systems, and related fixtures that support attractions, restaurants, restrooms, and administrative facilities. The Plumber works to maintain compliance with state and local plumbing codes, prevent system failures, and ensure that all guest-facing and operational areas remain in top working condition. Beyond day-to-day maintenance, the Facilities Plumber contributes to the resort's broader operational success by supporting assigned projects, scheduled refurbishments, and emergency repairs. The role requires collaboration across departments including Rides, Food & Beverage, and Hotels to ensure minimal downtime and a positive guest experience. The ideal candidate is detail-oriented, safety-minded, and proactive-committed to delivering high-quality workmanship that upholds LEGOLAND Florida's reputation for excellence and fun in every detail. The ideal candidate should have commercial plumbing background. MAIN RESPONSIBILITIES: · Perform installation, maintenance, and repair of plumbing systems, fixtures, and equipment including water heaters, pumps, sinks, toilets, valves, and backflow devices. · Conduct routine inspections to identify leaks, blockages, or potential system failures and report findings via CMMS (Computerized Maintenance Management System). · Maintain sewer, storm drain, and irrigation systems across the resort. · Support water conservation and sustainability initiatives by monitoring usage and reporting inefficiencies. · Coordinate with Facilities Technicians, Electricians, HVAC Technicians, and external contractors for cross-trade repairs and projects. · Test and maintain backflow prevention assemblies and ensure documentation complies with local regulations. · Troubleshoot and repair plumbing-related issues that impact attractions, restrooms, kitchens, and lodging areas. · Respond to emergency calls promptly to minimize downtime and guest impact. · Maintain accurate records of completed work orders, parts usage, and preventive maintenance schedules. · Ensure adherence to all safety policies, Lockout/Tagout procedures, and environmental standards. · Participate in departmental meetings, training sessions, and shutdown maintenance projects. CMMS Responsibilities: · Receive, prioritize, and close out work orders in the resort's CMMS. · Document parts used, labor hours, and task notes accurately for each assignment Qualifications & Experience REQUIRED SKILLS AND QUALIFICATIONS: · Strong knowledge of commercial plumbing systems, water distribution, drainage, and sanitary lines. · Ability to diagnose, repair, and maintain plumbing fixtures and equipment safely and efficiently. · Familiarity with Florida plumbing codes (Preferred), safety regulations, and preventive maintenance practices. · Proficiency with plumbing tools and CMMS work order systems for documentation and scheduling. · Strong teamwork, communication, and time management skills in a fast-paced environment. Education: High school diploma or equivalent required Preferred Qualifications: · Minimum 3 years' experience as a licensed or journeyman plumber in commercial, hospitality, or theme park environments. · Knowledge of Florida plumbing codes, safety regulations, and water quality standards. · Experience with backflow prevention certification (or ability to obtain). · Familiarity with CMMS software and Microsoft Office Suite. · Strong troubleshooting skills and ability to work independently or as part of a team Physical Demands: · Ability to stand, walk, and move throughout the resort for extended periods of time. · Regularly required to climb stairs and ladders, bend, stoop, kneel, and reach in varying positions. · Must be able to lift, carry, push, and pull up to 50 lbs. independently and occasionally heavier weights with assistance or mechanical means. · Comfortable working at heights, in confined spaces, and in outdoor environments exposed to sun, heat, rain, or inclement weather. · Manual dexterity to operate tools, equipment, and computer systems. · Ability to respond quickly to emergencies, sometimes requiring physical stamina and agility. · Clear vision and hearing (with or without corrective aids) required to safely inspect, operate, and maintain equipment. Work Environment: · Various inside and outside locations with varying temperatures and floor surfaces may include dirty and dusty environments. · Exposed to wet and/or humid conditions, with extreme hot or cold conditions. Other Job Requirements: · Ability to work flexible shifts, including weekends, evenings, and holidays. · Must be able to lift 50 lbs., climb ladders, and work outdoors year-round. · Valid driver's license with clean driving record. Pay Range Competitive

How You'll Do It Supervise the Food & Beverage team in providing best-in-class service Coach and develop the team and drive Associate engagement Uphold operating standards and drive Guest and team safety and satisfaction Ensure all Guest areas are staffed and functioning efficiently Manage the operational duties of their department Control department budgets and spending Delegate and follow-up on the completion of tasks Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring Interact with Guests to check on the quality of their experience Leverage business metrics and trends to drive performance and to maximize profit and revenue What We're Looking For 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment High school diploma or equivalent Excellent communication, time management and organization skills Ability to work on a team Energy and enthusiasm A high level of self-awareness, receptivity to change and integrity Ability to work in extreme weather conditions for extended periods of time Availability to work varied shifts, including evenings, weekends and holidays Ability to stand and walk for long periods of time including maneuvering up and down stairs Ability to obtain required licenses and certifications for your location ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What you'll bring to the team As a Rides Engineer, you'll install, repair, and troubleshoot the tech behind our rides, attractions, and animatronics. From high-speed coasters to intricate PLC systems, you're the behind-the-scenes hero keeping the thrills alive and the fun flowing. Qualifications & Experience Main Responsibilities Prioritize safety in all tasks and procedures. Perform preventive and emergency maintenance to minimize downtime on rides and attractions. Troubleshoot, repair, and follow through on maintenance issues for electromechanical systems. Maintain cleanliness, orderliness, and security of all ride equipment and work areas. Inspect rides and attractions for safety hazards and ensure compliance with ASTM, NEC, OSHA, and local codes. Operate tools and equipment such as drill presses, grinders, and power saws. Recognize and address equipment needing repair, replacement, or adjustment. Keep tools and machinery clean and in good working condition. Stay up to date on industry techniques and practices through ongoing training and education. Collaborate with fellow maintenance staff and other departments. Respond promptly to emergency repair calls to ensure guest and employee safety and comfort. Maintain a calm, rational approach under pressure or in emergencies. Mentor and train Ride Engineer I team members. Follow all LEGOLAND Florida policies and procedures. Maintain guest-friendly, service-oriented demeanor at all times. Qualifications Minimum 4 years of experience in electromechanical installation, maintenance, and service. Strong troubleshooting skills for rides and animation systems. Proficient in reading and interpreting blueprints, micrometers, and calipers. Familiar with a wide range of tools, hardware, lubricants, and torque wrenches. Experience with electromechanical systems, including water pumps, hydraulics, pneumatics, and actuators. Knowledge of preventive maintenance systems and practices preferred. Ability to read and assess technical reports preferred. High school diploma or GED (or equivalent education and experience) required. Basic math skills required. Benefits Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range From USD $27.00/Hr.

What you'll bring to the team Become part of the magic at LEGOLAND Florida Resort, where we create unforgettable experiences for families from around the world! We're looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life. Candidates should ideally have 6 months to a year of front facing customer service. Must be able to work a flexible schedule including evenings, weekends and holidays. What you'll be doing… Welcome guests with a warm, friendly LEGOLAND greeting and create a memorable first impression. Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service. Accurately process payments, reservations, changes, and cancellations according to hotel policies. Handle incoming/outgoing calls through the PBX system with prompt, courteous communication. Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs. Multi-task in a fast-paced environment while keeping operations organized and on track. Maintain cash controls, balance your shift, and complete required cash drops. Support a fun, team-oriented environment built on respect, professionalism, and exceptional service. Protect guest and employee confidentiality and follow all policies and procedures. Assist with emergencies by contacting the proper personnel when needed. Qualifications & Experience Who we're looking for… High school diploma or GED (or equivalent education/experience) preferred 1 year of hotel front office experience preferred (not required) Experience with hotel property management systems or similar platforms preferred Ability to speak and write English clearly and fluently Strong customer service skills with a professional demeanor Effective verbal and written communication skills Proven conflict resolution abilities Leadership skills that support team and business improvement initiatives Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities. Must be able to work a flexible schedule including evenings, weekends and holidays. Benefits Pay Range USD $14.00/Hr.

Immediate Hiring | Swing into a Job You'll Love at Topgolf! At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We're seeking fun-loving individuals who are serious about delivering excellence and results but who don't take themselves too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success! What We're Seeking Does hearing your favorite song make you spontaneously break out in dance? Does making someone else's day special give you all the feels? Do you love waking up knowing no two days will look the same? If you answered yes to those questions, you're the one we've been looking for! We're seeking fun-loving, dedicated and caring team members for a variety of hourly positions who are fanatical about putting a smile on our Players' and fellow Playmakers' faces. What's In It for You? Cha-ching: Our hourly wages are competitive, and tips are available for certain positions. Benefits: Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify. Flexibility: Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time seeker. Perks: Enjoy FREE game play, discounted food and retail items, and weekly Playmaker meals-get ready to be the most popular person in your friend group! Career Growth: We don't just say we offer career growth - we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within! Lots of Fun: We promise a playful environment where you can make new friends-what else would you expect from a company that's all about FUN? What You'll Need to Succeed as a Service Support Playmaker A Positive Attitude - Because being a grump is no fun! One Team Mentality - We believe the phrase “Teamwork makes the dream work” will never go out of style. Player Focus: You obsess over making our Players' experience the absolute best it can be. Ability to Thrive in a Popular Environment: Keeping calm when things get popular is where you shine. Previous Experience in Hospitality or Entertainment: This is simply a plus, NOT a must. We all have to start somewhere! What you will do in the role: Role and Interaction with Players: Greet every Player with a smile and friendly energy. Deliver food and drinks to bays efficiently, making sure every Player has what they need for an awesome experience Key Aspect of the Role: Assist in preparing non-alcoholic beverages, maintain clean and stocked service areas, bus bays and tables, and fold napkins to Topgolf standards. Contribution to Topgolf and Other Playmakers: Jump in to support the team where needed-whether that's restocking stations, helping on the tee line, or keeping common areas clean. Commitment to Safety and Sanitation: We provide a safe and fun environment for all who come to play by sticking to safety and sanitation standards, keeping the work area clean, safe, and compliant-because a great experience starts with a clean and safe environment! Commitment to Topgolf's Core Values: Live the Topgolf values-Fun, One Team, Excellence, Courage, and Caring-every day, ensuring every player has an exceptional time and every playmaker feels supported! Physical Requirements: Let's be real-this isn't your typical desk job! Here's what you'll need to do to thrive in this role: Lift and Move Things: You'll be handling items up to 50 lbs., including transporting food trays up and down different elevations and stairs. Comfort with lifting, bending, stooping, and carrying is essential. On Your Feet: Expect to be on your feet for most of the day, so a love for walking throughout your shift. Active Tasks: From task to task, you'll be constantly engaged in a variety of physical activities. A can-do attitude is essential! Endurance: Whether it's a long shift or tackling a task that takes time, we're looking for someone who can keep up the pace in a high-volume working environment Sound like a fit? We can't wait to meet you! ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Responsibilities Ensure that the bar area is well-stocked with liquor, mixers, garnishes, and other supplies. Clean and maintain bar equipment, glassware, and utensils. Collect empty glasses and bottles and return them to the appropriate areas for cleaning. Restock ice and other supplies during busy periods. Assist in maintaining a clean and organized bar area. Provide excellent customer service by promptly addressing guest needs and requests. Adhere to safety and sanitation standards at all times. Critical Skills & Experience Requirements Prior experience in a similar role is preferred but not required. Ability to work in a fast-paced and high-energy environment. Strong attention to detail and organizational skills. Excellent communication and teamwork abilities. Must be at least the legal drinking age in the jurisdiction of employment. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What you'll bring to the team About the role... Maintains, repairs, and installs various equipment, hardware, and maintenance accessories as directed by the Facilities Team Leader and/or Facilities Supervisor. Contributes to many areas of general repair and maintenance and assists other skilled trades in performing preventative maintenance and rehabilitation projects. What you'll be doing... Accountable for all work assignments and schedules. Support other operations as it applies to facilities maintenance. Propose new ideas and initiatives to the facilities leadership team as it relates to facilities responsibilities and objectives. Keeps safety as #1 priority. Ensures that all equipment and work areas are kept clean, neat, and orderly at all times. Ensures compliance with internal maintenance, safety and security procedures by following established State and local codes and loss prevention guidelines, as well as company policies and procedures. Operates simple machine and hand tools, such as screw drivers, wrenches, pliers, battery drills, power saws, grinders, etc. Recognizes equipment that needs repair, replacing, or adjusting and reports it to the facilities leadership team. Keeps tools, machines, and all other company equipment in clean and proper working order. Follows established maintenance program including, predictive maintenance, preventative maintenance, and emergency repairs as required to acceptable standards. Attends department training, supplemental courses and seminars to stay abreast of updated technical information and products. Responds to emergency calls for repairs and maintenance as directed by the Facilities Team Leader and/or Facilities Supervisor. Ensure adherence to the LEGOLAND brand by adhering to dress codes and ethics of conduct. Work in a safe effective manner by which departmental goals can be achieved. Attend and comply with all LEGOLAND required developmental classes and/or other training/development opportunities. Attend daily staff meetings for purpose of directing, informing and training. Liaison between maintenance employees and other departments. Physical Demands: Intermittent and prolonged standing and walking to move about the park Resort site and interact with employees. Ability to climb stairs/ladders to gain access to upper level of buildings. Finger dexterity sufficient to complete paperwork activities and to use a computer. Visual acuity sufficient to read written materials to complete paperwork activities. Hearing sufficient to communicate with individuals in person and by telephone. Work Environment: Various inside and outside locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. Other Job Requirements: Performs other duties as assigned. Must be willing to work flexible hours, including evenings, overnight, holidays, and weekends to support park Resort operations. Must have valid driver's license, safe driving record. Attendance is a mandatory function of this job. Health and Safety Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Qualifications & Experience Who we're looking for... Requires a minimum of one year of experience in facilities maintenance and repair. Considerable knowledge of the practices, tools, and equipment used to troubleshoot, and repair electromechanical systems, lighting, carpentry and plumbing is required. Must be able to react under pressure or in an emergency in a calm and rational manner. Ability to read and evaluate reports and correspondence. Must be proficient in basic math skills. Must have a demonstrated focus on guest service. Demonstrated ability to follow supervisor's directions effectively and observe and remember details. Education: High school graduate or General Education Degree (or equivalent education and experience) is required. Benefits What you'll get... In addition to a fun and friendly environment, you will also find competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments! ** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours. ** About Merlin Entertainments LEGOLAND Florida Resort is part of Merlin Entertainments. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure. Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. Pay Range Competitive

What you'll bring to the team The Insights Manager will support critical insights deliverables and projects that influence business decision-making and the company's overall strategy. This role contributes to shaping the organization's direction by helping to deliver actionable intelligence on market trends, competitive dynamics, and consumer behavior. Acting as a support to Insights leadership and a partner to other divisions within the organization, this role assists in integrating insights across multiple domains to help manage global initiatives, with a particular focus on North America and Global Brand initiatives, but also supporting other regions as required. This position supports high-impact global brand initiatives, positioning the Insights Manager as a key contributor to business growth. The ideal candidate will assist in cross-functional projects that drive innovation, improve decision-making, and align with long-term business objectives. This position is primarily remote; however, occasional in-office presence may be required. Business Trading & Regional Support: Trading Support: Serve as support for the Insights needs for Merlin on ongoing trading reporting for the North America, and other regions as required. Wider Trading Intelligence: Provide support for strategic data implementation/tracking and advisory to Insights; in particular acting as a lead on competitive intelligence, whilst supporting on market trends and understanding trends in performance data (Merlin and Competitors) Project Management: Project Planning & Execution: Assist in developing and managing project plans, including timelines, milestones, and deliverables to support the successful completion of global business insights projects (as assigned). Data Support: Support the collection, analysis, and interpretation of data to help generate actionable business insights. Help ensure data accuracy and integrity throughout projects, including data validation from external sources as needed. Reporting: Help prepare and present reports and presentations to management and stakeholders, highlighting key findings, trends, and recommendations based on data insights. Communications: Stakeholder Communication: Maintain clear and effective communication with relevant project stakeholders, providing regular updates on project status, challenges, and achievements. Resource Management: Support Regional Insight Leads and the Global Insights Director in updating and maintaining a centralized insights resource/website, and assist stakeholders (in particular Marketing) with information dissemination to drive action. Analytical & Strategic Thinking: Data Proficiency: Demonstrate proficiency in data analysis and interpretation (incl. visualization tools), with the ability to synthesize complex information into actionable insights for various regions and teams based on global project outputs. Knowledge Management: Act as a central hub for Insight knowledge management, maintaining the crucial ongoing stream of secondary intelligence, whilst ensuring the vast primary and secondary intelligence collected over time is used by the business as and when appropriate. Consumer research: Write and launch consumer survey: Demonstrate proficiency in survey writing using various well established methodologies, and launch surveys using internal tools and also collaborating with agency partners Survey data analysis: Ability to synthesize complex information into actionable insights for various regions and teams based raw survey results. Survey de-brief: Lead survey de-brief by writing high impact survey read-outs and leading stakeholder communications Qualifications & Experience Some experience in an insights, research, or analytical role, ideally within a business setting, with exposure to consumer, leisure, entertainment, or retail industries being a plus. Ability to help synthesize market and competitor data from various sources into actionable insights that support business goals. Familiarity with insights reporting and data visualization, with the ability to assist in creating presentations. Experience supporting projects, particularly those involving multiple teams, with an eye toward achieving business outcomes. Proficiency in data analysis, especially using Excel. Bachelor's degree in business, data analytics, or a related field is preferred. Benefits Pay Range Competitive

What you'll bring to the team Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards. KEY RESPONSIBILITIES Zonal Operation: • You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values. • After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences. • Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures. • Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience. • Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment. • Performs opening and closing routines as defined by the operating procedures. • Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team. • Liaison leadership team to resolve any resort wide guest issues. Health & Safety: • Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements. • Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. WORK ENVIRONMENT, PHYSICAL DEMANDS • Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces. • Exposed to wet and/or humid conditions. • Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests. • Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures. • Hearing sufficient to communicate with individuals in person and via device. Qualifications & Experience EXPERIENCE AND QUALIFICATIONS • Preferred experience in a guest-facing role such as a commercial or theme park environment. • Excellent communication and collaboration skills. • Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures. • Ability to handle high-stress situations calmly and effectively. • Basic math and computing skills are preferred. • Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations. Benefits Pay Range USD $14.00/Hr.