Assistant Guest Services Manager - Club Wyndham Branson at The Meadows Resort
Travel + Leisure Co.
The Assistant Guest Services Manager serves as a supporting role to Guest Services Manager. He/She will partner with the Guest Services Manager in the leadership, planning, organization, and direction for the Guest Services Department in the most efficient and effective manner possible, while maintaining the company's expected high quality standards and Count On Me philosophy. The Assistant Guest Services Manager is will oversee daily operations of the Guest Services Department, provide supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. maintaining the overall operation of the Guest Services Department: Assist Guest Services Manager in the daily operations of the department, handle guest issues to resolution and monitor guest satisfaction by evaluating surveys. Assist Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. Partner with Guest Services Manager and Human Resources to minimize employee relations issues with particular emphasis on documentation, harassment and discrimination. Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, preparing schedules, ordering, inventory management, and other administrative duties as needed.