A leading IT consulting firm is seeking a Product Analyst based in San Francisco, CA (Hybrid Role). The ideal candidate has 0-2 years of experience and a background in Computer Science or a similar field. Responsibilities include facilitating Scrum processes, analyzing product metrics, and collaborating with cross-functional teams to enhance product implementations. The role provides a competitive pay range of $54.00 - $59.00 an hour, along with a chance to work with cutting-edge technologies and contribute to innovative projects.
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$54-59 hourly 22h ago
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QA Lead - AI Consulting Company
Truelogic Software LLC 4.0
New York, NY jobs
About Truelogic
At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.
Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.
By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.
Our Client
The client helps enterprise organizations deploy AI to their workforces for business value and ROI
Job Summary
Looking for a QA Lead to build and own the QA function from the ground up. This is a greenfield opportunity to define how quality is ensured across an AI-driven product used by enterprise customers.
You will work closely with engineering and product to establish QA processes, embed quality practices into delivery workflows, and ensure a high bar for reliability as the platform scales.
This role is process- and outcomes-focused rather than code-heavy or people-management-driven.
Responsibilities
Design and implement the entire QA strategy from scratch
Define QA processes, standards, and policies aligned with a fast-moving AI product
Embed QA practices within engineering domains (QA as part of the team, not a silo)
Own test planning, execution, and release readiness
Partner with engineers and product on requirements validation and acceptance criteria
Identify opportunities for automation and intelligent testing approaches over time
Ensure quality across: AI workflows & prompt-driven features, UI/UX flows and wizards, Analytics and intelligence components, Continuously evolve QA practices as the product and team scale.
Qualifications and Job Requirements
Proven experience leading or owning QA processes end-to-end
Strong understanding of QA methodologies, testing strategies, and release management.
Ability to read and follow code (coding not required)
Product-minded approach to quality and user experience
Comfortable operating in ambiguity and early-stage environments
Strong communication and collaboration skills
Frontend: React / TypeScript
Backend: Postgres
MacBook required
What We Offer
100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
Why You'll Like Working Here
A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.
Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.
Apply now!
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$90k-116k yearly est. 2d ago
Product Analyst
Stefanini, Inc. 4.6
San Francisco, CA jobs
Location: San Francisco, CA (Hybrid Role). Positions also available in Los Angeles, Seattle, Portland, Salt Lake City.
Job Category: Product Analyst
Contract (Long Term)
Current openings: 1
Posted: orn 1/13/2026
Details: Stefanini Group is hiring!
Contact: Akash Gupta: ************ / ************************* (W2 candidates only)
We're looking for a well‑rounded person who has experience working on Agile teams, facilitating SCRUM processes, and supporting customer releases/feature implementations - Hybrid.
Responsibilities
Reviews current internal systems and platforms and makes recommendations to the backlog to implement feature updates or bug fixes.
Facilitates scrum processes, protects the team from interference and helps remove impediments so that the team can deliver sprint goals and PI objectives.
Researches market trends and creates product requirements documents, which capture business reasons for new ITS products or services.
Establishes core knowledge of industry norms and stays abreast of latest developments.
Understands key technologies and platforms, integration best practices and incorporation of third‑party APIs and open‑source/reusable components.
Develops internal relationships with Product Owners to facilitate product implementation throughout other divisions.
Collaborates with cross‑functional teams to establish initial product buy‑in and with quality assurance and project management to facilitate acceptance testing of releases.
Works with communications to develop user guides, training and training schedules for different stakeholder groups.
Participates in the planning for future changes Textile to products and services.
Analyzes product metrics post‑release to proactively identify and optimize user experience and product performance.
Works with business partners within one department to develop technology solutions that align with business and technical strategies.
Manages one product güvenlik or service.
Serves as a product team member.
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Qualifications
0‑2 years experience in developing innovative technical products.
Bachelor's degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience.
Knowledge of several software development life cycle methodologies; Agile SCRUM is desirable.
Experience with Agile project management tools (Jira, Confluence).
Strong analytical, teamwork, leadership, critical thinking, multitasking, and time management skills and the ability to influence successfully in a highly matrix or virtual organization.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses-arm other incentives.
Stefanini takes moot pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face‑to‑face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore on‑shore and near‑shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
Pay Range
$54.00 - $59.00
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$54-59 hourly 22h ago
Business Analyst
Radiant Digital 4.1
Richmond, VA jobs
Role Description:
Conducts project initiation activities to identify current and future state requirements.
Works with business and Information Systems staff to determine needs and produce Requirements Definition document that completely and clearly defines the requirements within the established timeframe.
Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and standards.
Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format.
Assist DHP's Procurement team to translate requirements that will be incorporated into a Statement of Work (SOW).
Required:
Knowledge of COTS applications and platforms
Knowledge of SasS applications and platforms
Extensive experience in business analysis, requirements documentation, system development life cycle, and agile application development
Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively
Extensive experience defining and documenting business processes and mapping or developing processes in a new system.
Experience conducting meetings and documenting project decisions
Ability to successfully participate in a project team, help foster a team environment, and effectively communicate both orally and in writing.
Highly desired
Experience with COTS applications and migrating to a Low-Code software as Service (SaaS) application.
Nice to have
Experience/knowledge with the VITA Procurement process or similar experience.
General knowledge of VITA and their governance of agencies such as DHP.
Experience/knowledge of professional licensure such as medical licenses.
$66k-93k yearly est. 3d ago
Business Analyst
V Group Inc. 4.2
New York, NY jobs
For more details, please connect with Kalpana Rai at ************ or email at **********************
End Client: State of New York
Job Title: BusinessAnalyst
Duration: 24 Months
Contract
No. of Hours- 40 Hours Per Week
Interview Type: Telephonic
Department: NYS Office of Children and Family Services
Required Skills:
60 months experience with writing business process definition, business rules and business process decompositions, experience extracting business rules from existing computer applications and systems.
60 months experience in Change Management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations.
60 months experience working directly with users in a human services arena providing training or technical assistance either in a classroom or in a work environment.
60 months experience working in a Health and Human Services based system.
60 months experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS.
60 months experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data.
60 months experience with child welfare programs.
60 months experience interpreting State and Federal laws and regulations governing health and human services programs.
Responsibilities:
Primary duties include working closely with OCFS, the local social services districts, and the Foster Care agencies in Region 3 to achieve the Casework Contact Assurance goals. The position will also support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements. Primary duties will include collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team. The candidate will review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and
business process descriptions. Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented. Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service
Plans quality and timeliness. Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard. Identify barriers to achieving the required standards for Districts and Agencies. Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS.
Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications.
Working with OCFS management, Program Leads, and Business Analysis team on
different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately.
Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately.
Generate report of findings to OCFS, Program Leads, and Business Analysis team. Support how stakeholders view the team as proactive and responsive to their agency needs.
Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas. Any other duties deemed necessary by the Regional Office, that impact permanency for youth.
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA,TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Website: *****************
LinkedIn: *********************************
Facebook: *************************
Twitter: *************************
$70k-98k yearly est. 22h ago
Business Data Analyst
NLB Services 4.3
Jersey City, NJ jobs
Role: Business Data Analyst - P&C Insurance
Domain: P&C Insurance domain
Mandatory Skill: SQL
NOTE:
· We require a Business Data Analyst (BDA) with strong technical expertise and hands-on experience in SQL. The candidate must have prior experience in the Insurance domain, specifically within Property & Casualty (P&C) Insurance.
· Please note that both technical SQL expertise and P&C Insurance domain experience are mandatory. Kindly do not submit any candidates who do not meet these requirements.
Role: Job Summary
We are seeking a senior Business Data Analyst with strong experience in enterprise data analysis, transformation, and large-scale data platforms within the Property & Casualty Insurance domain. This role operates as a lead-level liaison between Data Engineers, Actuaries, and Business Stakeholders, supporting data-driven initiatives with a focus on accuracy, consistency, and business alignment.
Key Responsibilities
· Perform end-to-end data analysis, including data profiling, validation, and transformation for enterprise data initiatives.
· Develop and maintain Source-to-Target Mapping (STTM), Business Requirements (BRD), and data analysis documentation.
· Act as a primary coordinator between data engineers and actuaries, supporting planning, prioritization, and delivery.
· Collaborate with data engineers to implement and validate data consolidation and transformation logic, primarily on Snowflake.
· Write and optimize complex SQL queries to support analytics and reporting on large datasets.
· Apply P&C insurance domain knowledge (policy and claims lifecycle) to ensure data aligns with business and actuarial needs.
· Participate in SDLC activities, including requirements gathering, design reviews, testing support, and production readiness.
Required Skills & Experience
· 5+ years of experience in business/data analysis within enterprise data environments.
· Strong proficiency in SQL and experience with Snowflake (required).
· Proven experience creating STTM, BRD, and data analysis documentation.
· Solid understanding of ETL/ELT processes and data transformation concepts.
· In-depth knowledge of Property & Casualty Insurance, including policy and claims data.
· Strong communication and coordination skills, with experience acting as a liaison between technical and business teams.
· Good understanding of SDLC and enterprise data delivery processes
$83k-117k yearly est. 1d ago
Business System Analyst
CV Resources 4.2
Garden Grove, CA jobs
CV Resources is partnering with a real estate firm in search for a MRI Super User (MRI Web) with a strong property accounting background to serve as the functional and reporting expert for the MRI platform. This role will own MRI data, reporting, queries, and system optimization, acting as the bridge between Accounting, Property Management, and IT/Systems.
The ideal candidate is highly proficient in MRI Web, can write and modify queries, build custom reports, and understands how property accounting workflows, lease data, CAM, and financial reporting should function inside MRI.
Key Responsibilities
MRI System Ownership & Reporting
Serve as the MRI Web subject matter expert for the organization
Build, modify, and maintain MRI queries, reports, and dashboards
Design and automate standard and ad-hoc reports for Accounting, Property Management, Asset Management, and Leadership
Support month-end, quarter-end, and year-end reporting needs from MRI
Ensure data integrity across leases, tenants, properties, GL, and CAM structures
Troubleshoot data, reporting, and configuration issues in MRI
Business & Accounting Support
Partner closely with Property Accounting and Property Management teams to support:
Financial reporting
Lease administration
CAM reconciliations
Budgets and forecasts
Translate business and accounting requirements into MRI configurations and reporting solutions
Support lease setup, amendments, CAM structures, and billing rules in MRI
Assist with system enhancements, process improvements, and reporting automation
System Administration & Optimization
Own MRI Web configuration, security roles, and user access (in partnership with IT)
Document system processes, reporting logic, and data structures
Identify opportunities to improve reporting speed, accuracy, and usability
Serve as primary liaison with MRI support and consultants as needed
Qualifications
Required
3+ years of hands-on MRI (preferably MRI Web) experience
Proven experience writing MRI queries and building custom reports
Strong property accounting background (commercial real estate preferred)
Solid understanding of:
General ledger
Lease administration
Tenant billing
CAM
Financial statements
Advanced Excel skills
$73k-105k yearly est. 22h ago
Business Analyst
Stonebridge Consulting 4.1
Houston, TX jobs
We're helping upstream and midstream operators adopt artificial intelligence at scale. As an AI BusinessAnalyst, you'll bridge operations and technology - capturing business needs, documenting workflows, and driving the adoption of AI-powered tools, copilots, and predictive insights.
You'll work with engineers, developers, and data scientists to translate field challenges into intelligent solutions that deliver measurable ROI.
What you'll do:
Shape requirements for AI/ML and digital solutions.
Support copilots, agents, predictive dashboards, and workflow automation.
Drive testing, training, and adoption of new AI tools.
Partner with stakeholders to unlock efficiency, safety, and sustainability gains.
What we're looking for:
Strong business analysis and stakeholder skills.
Oil & gas operational knowledge (land, accounting, D&C, production, SCADA, PI, logistics).
Familiarity with cloud and AI platforms (Azure, Power Platform, OpenAI).
Curiosity and passion for making AI real in the field.
Be part of the team bringing AI into oil & gas operations - moving beyond digital workflows to intelligent decision-making. We are actively recruiting for our growing project pipeline focused on AI transformation and adoption.
$59k-85k yearly est. 3d ago
Healthcare Business Analyst
Sogeti 4.7
Phoenix, AZ jobs
Healthcare BusinessAnalyst - Application Enhancements (Salesforce)
The Healthcare BusinessAnalyst will support digital application enhancement initiatives across CRM platforms built on Salesforce. This role partners closely with product owners, technical teams, and cross‑functional business stakeholders to translate business needs into scalable, high‑quality solutions. The ideal candidate combines strong analytical thinking, user‑journey understanding, and hands‑on experience with modern CRM platforms.
Key Responsibilities:
Requirements & Analysis
Conduct detailed requirement‑gathering sessions with business and technical stakeholders.
Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications.
Analyze current‑state systems and propose optimized future‑state workflows.
Facilitate grooming, prioritization, and backlog management for enhancement features.
Platform‑Specific Responsibilities - Salesforce (CRM & Experience Cloud)
Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components.
Work with admins and developers on configuration, automation, workflows, validations, and integration changes.
Support data quality improvements, data mapping, and field‑level requirement clarifications.
Review and verify functional test cases related to Salesforce enhancements.
Project Execution & Delivery
Partner with product owners on roadmap planning, release planning, and prioritization.
Collaborate closely with UX, QA, engineering, and architecture teams.
Support UAT planning, test execution, and defect triage.
Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams.
Required Skills & Qualifications
Core Business Analysis Skills
Healthcare domain experience.
Strong experience in requirements elicitation, documentation, and stakeholder engagement.
Proficiency in creating user stories, process maps, data flows, and functional specifications.
Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions.
Experience working in Agile/Scrum delivery frameworks.
Technical & Platform Skills
Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations).
Understanding of REST/SOAP APIs, integrations, and data mapping concepts.
Familiarity with CRM governance and usability standards.
Tools & Methodologies
Experience with Jira/Azure DevOps for backlog management.
Ability to work with UX teams using wireframes and prototypes.
Ability to create test plans, support UAT, and validate delivered functionality.
Soft Skills
Excellent verbal and written communication skills.
Strong stakeholder management across business and technical teams.
Ability to work independently and drive clarity in ambiguous environments.
Analytical mindset with attention to detail and follow‑through.
Preferred Experience
Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments.
Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences.
Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Medical, Prescription, Dental & Vision Insurance
Life Insurance
100% Company-Paid Mobile Phone Plan
3 Weeks PTO + 7 Paid Holidays
Paid Parental Leave
Adoption, Surrogacy & Cryopreservation Assistance
Subsidized Back-up Child/Elder Care & Tutoring
Career Planning & Coaching
$5,250 Tuition Reimbursement & 20,000+ Online Courses
Employee Resource Groups
Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
Disaster Relief Programs
About Sogeti
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | *************
Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant **************************************************************************
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$75k-105k yearly est. 4d ago
IAM Business Analyst
IDR, Inc. 4.3
Brentwood, TN jobs
IDR is seeking an IAM BusinessAnalyst to join one of our top clients in a remote capacity. This role is essential in advancing our client's DevOps initiatives, focusing on security, compliance, and efficient user access. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented environment, please apply today!
Position Overview/Responsibilities for the IAM BusinessAnalyst:
Gather and analyze IAM requirements from stakeholders to align with security and business goals.
Collaborate with IT teams to design and implement IAM solutions that meet security standards.
Conduct gap analyses to ensure compliance with regulatory standards like ISO 27001.
Optimize identity management procedures, user experience, and access control models.
Support integration of IAM solutions with systems and APIs, resolving access-related issues.
Required Skills for IAM BusinessAnalyst:
Strong understanding of interoperability protocols such as SAML, OAuth, and SCIM.
Proficiency in IAM processes, including RBAC, provisioning, and deprovisioning.
Excellent communication skills to convey technical concepts to non-technical audiences.
Proven problem-solving abilities in complex security and access management scenarios.
Bachelor's or Master's degree in Computer Science, Cybersecurity, Information Technology, or a related field. Specialized certifications like CISSP or CISM are highly desirable.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
$59k-81k yearly est. 3d ago
Scrum Master
It Associates 3.4
Rosemont, IL jobs
w/option to extend or convert to perm
Our client is looking to add a Scrum Master to their team that will act as a servant leader and coach for one or more Agile teams, responsible for optimizing team delivery, improving team dynamics, and enabling a culture of continuous improvement. While the role title reflects Scrum, this position supports teams across a variety of Agile frameworks and ways of working. Key responsibilities include facilitating Agile ceremonies, removing impediments, managing dependencies, and promoting transparency in delivery. The Scrum Master supports team growth, ensures alignment to delivery goals, and fosters an environment of collaboration, accountability, and innovation.
Responsibilities:
• Serve as a servant leader and coach for Agile teams, supporting team growth, self-organization, and accountability.
• Facilitate core team ceremonies (e.g., planning, refinement, daily stand-ups, reviews, and retrospectives), tailored to the team's delivery approach.
• Guide teams in establishing and maintaining effective working agreements, including definitions of readiness and done.
• Leverage Azure DevOps (ADO) to support Agile delivery - including sprint planning, backlog refinement, work item tracking, and dashboard reporting.
• Ensure ADO boards are consistently updated and accurately reflect team progress, backlog health, and dependencies.
• Promote Agile metrics through ADO to enable transparency, predictability, and data-driven decision-making.
• Foster a continuous feedback culture through retrospectives, team check-ins, and one-on-one coaching, helping teams identify improvement opportunities and follow through on actionable outcomes.
• Actively coach individuals and teams on Agile principles and best practices, helping to improve collaboration, delivery efficiency, and team dynamics.
• Identify and remove impediments that block team progress, coordinating with other teams and stakeholders as necessary.
• Support cross-team collaboration by managing dependencies and facilitating alignment across multiple delivery teams.
• Drive a culture of continuous improvement, experimentation, and learning, encouraging teams to evolve their processes to better meet delivery goals.
Qualifications:
• 8+ years of experience in Agile delivery roles, with extensive experience as a Scrum Master or Agile team lead.
• Strong working knowledge of Agile frameworks such as Scrum, Kanban, SAFe, or equivalent.
• Demonstrated expertise using Azure DevOps for Agile planning, tracking, and reporting.
• Experience supporting and coaching high-performing, cross-functional Agile teams.
• Strong facilitation, interpersonal, and stakeholder engagement skills.
• Excellent communication skills, both written and verbal, with the ability to adapt for technical and non-technical audiences.
• Proven experience in identifying and removing blockers, managing team dependencies, and fostering team health.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience.
• Agile certifications (e.g., CSM, A-CSM, SAFe SM, PMI-ACP) strongly preferred.
• Ability to customize ADO dashboards and reports to meet stakeholder and team needs.
The anticipated hourly rate range for this position is ($65-72/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.
$65-72 hourly 22h ago
UKG Business Analyst
IDR, Inc. 4.3
Irving, TX jobs
IDR is looking for a UKG BusinessAnalyst to join our client's growing team in Las Colinas for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!
Position Overview: The manager is seeking a true Business Requirements Analyst to support a long-term UKG Pro Workforce Management implementation. This role will act as the primary business-side analyst, partnering closely with a third-party implementation partner while owning internal requirements and analysis work.
Top Skills:
5+ years as a BusinessAnalyst or Business Systems analyst
3+ years of experience working with UKG Workforce Management (Time and Attendance)
Prior experience handling UKG implementation projects
Hands-on experience with Root Cause Analysis, Requirements, and Configuration of tools
Must have strong communication skills to speak with implementation partner and senior leadership
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row
$61k-84k yearly est. 2d ago
Senior Business Analyst
The Judge Group 4.7
Houston, TX jobs
The Senior BusinessAnalyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies.
Essential Duties/Responsibilities:
• Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery.
• Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions.
• Applies available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation.
• Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers.
• Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected.
• Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders.
• Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables.
• Manages requirements gathering and application gap analysis.
• Maps process in both current and future state to identify optimization, improvements and controls
• Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing.
• Facilitates User Acceptance Testing, including defect management.
Minimum Requirements:
• Bachelor's degree preferred; experience may be considered in lieu of a degree.
• 2+ years of experience in energy industry environment.
• Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts.
• Minimum of 5 years' experience working in agile product teams or project-based teams.
• Experience working with stakeholders who have competing priorities and gaining alignment to deliver value-add projects and features.
Preferred Qualifications:
• Experience with utilizing project management methodologies including waterfall, scrum, and kanban.
• Experience serving as a product owner on a team, project, or initiative.
• Collaboration on user experience planning with cross-functional design and development teams.
• Ability to deliver real and measurable results.
• Strong verbal and written communication skills.
• Excellent interpersonal and leadership skills.
• Collaborative team player
• Strong process mapping abilities
• Experience working and presenting with senior leadership
Additional Knowledge, Skills and Abilities:
• Knowledge of project management methodologies including waterfall and agile.
• Knowledge of business analysis tools and techniques.
• Knowledge of agile, kanban, and scrum ceremonies.
• Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps.
• Strong problem-solving, organizational, and time management skills.
• Able to work independently and adaptable to changing priorities
$81k-107k yearly est. 1d ago
Business System Analyst
Saicon 3.9
Alpharetta, GA jobs
Our client is seeking for BusinessAnalyst for a hybrid role based in Alpharetta, GA . The position focuses on Businessanalyst with strong HR/workforce systems + data analysis + integration focus. If you feel interested on this position reach me @ below signature.
Title: BusinessAnalyst
Location: Alpharetta GA (Hybrid 3days/Week)
Duration: 6+ months Contract to Hire
** Onsite interview is required for this role. This is not a remote role **
We are looking for a detail-oriented and proactive Business Systems Analyst with data analysis skills. This role needs some knowledge of workforce data, compensation and time management, and process integration around these areas.
You will be responsible for:
Collaborating with stakeholders to capture and analyze requirements for new systems, processes, and interfaces.
Documenting both current and future states with workflows, and presentations.
Working with IT teams including facilitating UAT to ensure alignment with business requirements.
Required Skills and Experience
Skilled in designing and analyzing business processes and workflows.
Experience in documenting requirements using functional specifications, user stories, diagrams, process flows, and AS-IS/TO-BE analysis.
Knowledge of compensation and time management, and process integration across enterprise systems.
Experience with API Analysis and documentation (payloads, data model)
Solid grasp of SDLC processes, with a preference for Agile/Scrum experience.
Strong problem-solving abilities and forward-thinking skills.
Able to influence decisions and foster cooperation across departments.
Ability to prioritize multiple projects and adapt to dynamic priorities effectively.
Clear and persuasive in both technical and non-technical communication
Srinivas (Srini) Kolumula
Sr Technical Recruiter
Office: ************
912 Holcomb Bridge Road, Suite 301
Roswell, Georgia 30076
**********************************
LinkedIn
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A Saicon Company
Certified WBE/MBE
$58k-75k yearly est. 3d ago
Data Analyst
Pyramid Consulting, Inc. 4.1
Dallas, TX jobs
Immediate need for a talented Data Analyst. This is a 06+months contract opportunity with long-term potential and is located in Dallas TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Key skills; Data Analyst, Data Modelling, Data Quality, Data Governance
Hands on technical Data Analysis experience
SQL and Python is a must to be able to code and demonstrate coding experience (will solve coding problems during interview)
Data Analysis process, Data Modeling, Data Quality, Metadata, Data Governance knowledge is preferred.
Healthcare knowledge will be preferred.
Microsoft Azure and Fabric experience will be preferred.
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$40-45 hourly 3d ago
Data Analyst
Talent Software Services 3.6
Columbia, SC jobs
Are you an experienced Data Analyst with a desire to excel? If so, then Talent Software Services may have a job for you! Our client is seeking an experienced Data Analyst for a contract hire to work at their company in Columbia, SC (Hybrid).
Primary Responsibilities/Accountabilities:
Development & Consultative Work (Customer-Facing)
Facilitate meetings with business stakeholders
Gather, document, and validate requirements
Understand I/S business processes to design effective data solutions
Develop dashboards, reports, automation, and analytics solutions
Collaborate with management and cross-functional teams
Present findings, insights, and solutions to internal customers
Balance both technical problem-solving and business consulting skills
Recurring / Operational Data Work
Execute recurring, repeatable reporting and operational tasks
Deliver timely and accurate insights for business decision-making
Handle ad-hoc reporting and data analyses as needed
Maintain and monitor automated reporting processes
Review recurring reports annually to ensure continued business value
Ensure quality, consistency, accuracy, and meaningful insights
Strong SQL BI expertise
Highly analytical with proven research skills
Confident communicator who can run meetings and work with business partners
Able to build dashboards, automate data flows, and present insights
Thrives in both structured operational tasks and open-ended development work
Collaborative, consultative, and solution-focused
Qualifications:
Advanced knowledge of Microsoft Office.
Knowledge of programming languages across various software platforms, using DB2, SQL, and/or relational databases.
Knowledge of tools such as Visual Basic and Macros useful in automating reporting processes.
Bachelor's degree in:
Statistics
Computer Science
Mathematics
Business
Healthcare
Or a related field
Degree Equivalency Options: Associate degree plus 2 years reporting/data analysis experience, OR 4 years reporting/data analysis experience (no degree required)
4 years research & data analysis experience
6 years research & data analysis experience (mid-senior level)
Strong SQL (core requirement)
Power BI
Advanced Microsoft Excel
Ability to train subordinate staff including providing assistance/guidance to staff in design/execution of reporting needs.
Proven experience with report writing and technical requirements analysis, data and business process modeling/mapping, and methodology development.
Strong understanding of relational database structures, theories, principles, and practices.
Preferred:
Computer programming skills.
Negotiation or persuasion skills.
Knowledge of ICD9/CPT4 coding.
Knowledge of the healthcare delivery system.
SAS experience.
Work environment: Typical office environment. Some travel between buildings and out of town.
Tableau
Power Automate
Python
GitHub
MS Access
$54k-74k yearly est. 22h ago
Support Operations Analyst
Pyramid Consulting, Inc. 4.1
Atlanta, GA jobs
Immediate need for a talented Support Operations Analyst. This is a 05+ months contract opportunity with long-term potential and location is Atlanta, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-00963
Pay Range: $40-$45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Collaborate regularly with cross-functional teams supporting sales
Support the launch, optimization, and ongoing maintenance of sales processes that improve efficiency and effectiveness
Use SQL, MS Excel, Google Sheets, and Salesforce to develop, maintain, and automate reporting and insights related to lead management and sales activities
Monitor, investigate, and analyze multiple sales data sets to provide a comprehensive view of sales productivity, revenue, campaigns, and performance
Intake, prioritize, and fulfill requests from the sales organization while following established internal processes
Manage multiple sales operations tasks against deadlines and communicate progress regularly
Develop clear narratives, insights, and recommendations from analyses; build presentations and present findings to business stakeholders
Key Requirements and Technology Experience:
3-5+ years of experience in an operations role (sales operations, revenue operations, or sales support)
2+ years of experience as a Salesforce power user, including building reports and dashboards
Experience with data management, data delivery, and business intelligence tools (e.g., SQL, Salesforce, Excel/Sheets, Looker, Power BI, Tableau)
Ability to extract insights from complex data sets and clearly communicate findings and recommendations
Strong problem-solving mindset with the ability to identify and implement improvement opportunities
Strong communication and cross-functional collaboration skills
Bachelor's or Graduate degree in business, analytics, or equivalent work experience
Our client is a leading Software Development Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$40-45 hourly 22h ago
SAP SD Functional Analyst
Globalsource It 4.0
Wisconsin jobs
Full-time | Hybrid | Mendota Heights, MN OR Loveland, CO
Our client is undergoing a significant SAP transformation driven by the evolution of its S/4HANA environment and increasingly complex pricing and incentive programs powered by Vistex. As part of this effort, they are seeking a highly capable SAP SD Functional Analyst with hands on Vistex experience to join their Enterprise Business Services team.
This role is ideal for someone who combines deep SAP SD functional expertise with proven experience supporting Vistex driven pricing, rebates, and incentive processes, along with the technical aptitude to understand how those solutions are configured and integrated within SAP.
Role Overview
As an SAP SD Functional Analyst, you will play a critical role in supporting and enhancing SAP driven business processes, with a strong emphasis on Vistex enabled pricing and incentive management. You will work closely with business stakeholders and IT partners to gather requirements, perform gap analysis, configure and test solutions, and support end to end SAP processes in a complex, integrated S/4HANA environment.
This position requires both functional leadership and technical aptitude, including an understanding of SAP SD configuration, Vistex data models and logic, integrations, and the downstream impact of enhancements or custom code.
Key Responsibilities
Partner directly with business stakeholders to understand, support, and improve SAP enabled business processes, with a primary focus on Vistex based pricing, rebates, and incentive programs
Lead requirements gathering, gap analysis, solution design, configuration, testing, and support for SAP SD and Vistex
Develop a deep understanding of the SAP S/4HANA and Vistex landscape, including system design, configuration, and cross functional dependencies
Own and resolve SAP and Vistex related issues within assigned functional areas, including troubleshooting, root cause analysis, solution design, testing, and implementation
Work closely with technical teams including developers, integration teams, and architects to ensure Vistex requirements are accurately implemented and supported
Demonstrate technical aptitude by understanding configuration logic, functional specifications, integrations, and how custom code or enhancements impact SAP and Vistex processes
Lead SAP support processes, including managing incidents and enhancements through ServiceNow
Work directly with end users to analyze issues, replicate problems in non production environments, and provide effective solutions
Create and maintain functional and process documentation related to SAP SD and Vistex
Participate in and support integration and user acceptance testing cycles, including test script creation and execution
Lead initiatives within your functional area and across business streams to ensure end to end process integrity and downstream impact awareness
Support and lead project efforts related to SAP and Vistex enhancements, upgrades, and process improvements
Required Qualifications
Bachelor's degree preferred or equivalent combination of education and experience
Five or more years of SAP experience with strong functional expertise in SAP SD
Hands on Vistex experience is required, particularly with pricing, incentives, rebates, chargebacks, or related programs
Hands on experience with SAP S/4HANA
Strong understanding of SAP SD pricing concepts and Vistex configuration and processing
Functional expertise paired with technical aptitude, including the ability to understand configuration logic, functional specifications, integrations, and the impact of custom code
Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non technical stakeholders
Proven ability to build strong working relationships across all levels of the organization
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast paced environment
Ability to take ownership of work, learn quickly, and consistently deliver results
Demonstrated ability to influence and work effectively with senior leaders and key stakeholders
Willingness to work extended hours as needed to meet project deadlines
Experience with project planning and execution preferred
Work Environment and Expectations
Hybrid role with two days per week in the office
Must be within a commutable distance to Mendota Heights, Minnesota or Loveland, Colorado
Minimal travel required, up to ten percent
Participation in an on call rotation is required
$63k-99k yearly est. 1d ago
Senior Business Performance and Metrics Consultant
Pyramid Consulting, Inc. 4.1
Charlotte, NC jobs
Immediate need for a talented Senior Business Performance and Metrics Consultant. This is a 10 Months contract opportunity with long-term potential and is located in Charlotte, NC Atlanta GA and Raleigh NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-00222
Pay Range: $65 - $69.45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Act as a liaison between cybersecurity metric owners, data engineers, and governance teams to ensure accurate and timely metric development.
Support the documentation and validation of metric logic and data lineage.
Coordinate and lead standing meetings to provide updates, manage timelines, and escalate blockers or data challenges.
Review and validate data quality and completeness of metric inputs in coordination with data engineers.
Support the development of root cause commentary and trend analysis for metrics that breach established thresholds.
Partner with control and process owners to align metrics with applicable frameworks (e.g., NIST CSF, CIS, FFIEC).
Prepare clear, concise executive-level summaries and presentations on metric performance and risk trends.
Maintain oversight of multiple metrics in different stages of the build lifecycle, ensuring governance and consistency.
Contribute to continuous improvement of the metrics program, including standardization, automation, and data quality enhancements.
Key Requirements and Technology Experience:
Key Skills; Security
Data Metric, NIST, CSF,Data Governance
Bachelor's degree or five years of related experience or an equivalent combination of education and experience
In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.)
Understands foundational concepts of other related professional disciplines. Experience managing small projects
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
Ability to provide direction and mentor less experienced teammates
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, including experience drafting executive summaries.
Proficiency in Microsoft Excel, PowerPoint, and collaboration tools (e.g., Teams, SharePoint).
5-7 years of experience in cybersecurity, risk management, technology project coordination, or data analytics.
Familiarity with cybersecurity domains (e.g., vulnerability management, DLP, IAM, cloud security, incident management).
Working knowledge of risk and performance metric design, including KRIs, KPIs, and operational indicators.
Experience gathering and documenting business requirements and translating them into actionable data or metric logic.
Basic understanding of SQL or ability to read data dictionaries and data mappings.
Exposure to cyber control frameworks such as NIST CSF, ISO 27001, or CIS.
Exposure to Agile or iterative project delivery methods.
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$65-69.5 hourly 1d ago
Configuration Analyst
Comrise 4.3
Columbia, MO jobs
Shift : Monday-Friday 8:00-4:30 CT (flexible hours)
What level of experience, certifications, and specific skills are required?
1. 1-3 years Genesys Cloud experience
2. Experience updating and maintaining data tables
3. Experience managing operating schedules and schedule groups.
Summary:
The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Maintaining the configuration management database.
Oversee the tracking, identification, and control of configuration items throughout their lifecycle.
Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements.
Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance.
Conduct monthly scans of all environments.
Maintain version control of operational configurations for hardware and software.
Participate in the selection and deployment of configuration management tools and systems.
Work closely with stakeholders to resolve configuration-related issues and discrepancies.
Stay current with industry trends and best practices in configuration management.
Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
Translates and documents requirements into detailed program designs to present to leadership
Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business.
Sphere of influence - Mid to upper management
Skilled at performing database queries of the application database to provide data
Committed to and supportive of all policies and procedures and the monitoring and enforcement of them.
Completes work independently with limited supervision.
Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.
Adheres to Code of Conduct.
Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals.
Strong attention to detail including proven ability to prioritize competing initiatives simultaneously.
Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics.
Ability to think tactically, persuade stakeholders, and execute methodically.
Knowledge of relational database structure and ability to monitor processing to identify issues preferred.
Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing).
Experience with Microsoft Excel, Teradata and SQL server preferred.
Creative, entrepreneurial approach to configuration/technology possibilities.
Knowledge of hardware and operating systems.
Proven ability to identify issues and recommend solutions to others.
Experience with all phases of complex projects, including ideation, development, and implementation.
Experience with creating and presenting reports to all levels of corporate structure.
Knowledge of Contact Center Configuration/Reporting/Dialer
Knowledge of the Genesys Cloud Platform preferred.
COMPETENCIES FOR THE ROLE:
Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management.
Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction.
Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles.
Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application.
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change.
Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations.
Project Management - Assesses work activities and allocates resources appropriately.
Organization - Proactively prioritizes needs and effectively manages resources.
EDUCATION:
Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required.
Equivalent relatable experience may substitute degree requirement.
EXPERIENCE:
5+ years of experience in related positions for Configuration/Contact Center
Healthcare/Contact Center/Genesys Cloud experience is preferred