Customer Service/Operations Manager jobs at Meta - 6365 jobs

Revolutionize Water Sustainability: Advance Regulatory Strategy for Data Center Development Amazon Web Services (AWS) is seeking a Senior Water Permitting & Regulatory Strategy Manager to join the Infrastructure Services Water Team, supporting data center development across the AMER East region, with an emphasis on Pennsylvania, Ohio, Maryland, and Virginia. This individual will lead complex water and wastewater permitting efforts, develop regional permitting strategies, and serve as a subject-matter expert on regulatory frameworks across key Eastern U.S. jurisdictions. The ideal candidate will bring deep experience working with public agencies, utility providers, and infrastructure teams to navigate permitting pathways efficiently, while also supporting AWS' broader sustainability and public policy objectives. If you have experience securing water-related permits, navigating municipal or state-level planning requirements, collaborating across diverse technical teams, and engaging with agencies or policymakers - this role is for you. Key job responsibilities Regulatory Strategy & Permitting - Lead and/or support water and wastewater permitting efforts across Pennsylvania, Ohio, Maryland, Virginia, and other AMER East geographies. - Manage regulatory agency relationships (PA DEP, Ohio EPA, MD Environment, VA DEQ, SRBC, DRBC, local governments) including compliance issues, corrective actions, and resolution tracking. - Support compliance with state-specific sewage facility planning and permitting frameworks (e.g., Act 537 in PA and similar laws in other jurisdictions). - Advise on water and wastewater permitting feasibility and strategy during site selection and entitlement phases. - Together with partner teams, develop and support executing state and local-level permitting strategies that align with AWS infrastructure timelines and regulatory requirements, such as: ** Water withdrawal and use permits Industrial wastewater management (Industrial Pretreatment Program/IPP), sewer discharge permitting, and surface water discharge permitting (e.g., NPDES, stormwater) ** Utility coordination and connection agreements ** Wetland and stream permitting/encroachment permits (e.g., Section 404/401 federally, Chapters 102/105 in PA) ** Consumptive use permits Cross-Functional Collaboration - Collaborate with AWS internal teams - including environmental, construction, engineering, real estate, legal, and operations - to provide water and wastewater permitting expertise that supports broader project permitting and infrastructure execution. - Guide consultants and external partners to ensure accurate and timely preparation of permit applications. - Help evaluate and mitigate permitting risks to keep infrastructure delivery on track. Public Policy & External Engagement - Support AWS Public Policy teams by providing regulatory expertise on proposed legislation and regulatory changes (rulemakings), including drafting technical briefings, public comments, and participating in stakeholder engagement processes. - In partnership wtih Public Policy, represent AWS in meetings with government agencies, industry groups, and regulatory bodies. - Contribute to the development of policy briefings, comment letters, and other advocacy/communications materials on water-related infrastructure issues. Water Sustainability & Innovation - Identify opportunities to advance AWS water sustainability goals through reuse, alternate sourcing, and decentralized treatment systems. - Recommend innovative approaches to streamline permitting and regulatory engagement while ensuring environmental compliance. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. BASIC QUALIFICATIONS- Bachelor's degree in Environmental Policy, Environmental Science, Public Administration, Planning, Law, Engineering, or a related field. - 10+ years in water and/or wastewater permitting, regulatory compliance, or infrastructure planning, ideally involving industrial or utility-scale projects. - Demonstrated experience working with state permitting agencies such as PA DEP, Ohio EPA, Maryland Department of the Environment, or Virginia DEQ. - Familiarity with state or regional regulatory planning frameworks, such as Pennsylvania's Act 537 or equivalents. - Strong organizational and project management skills with the ability to manage multiple, concurrent projects across jurisdictions. - Excellent verbal and written communication skills with the ability to explain regulatory frameworks to both technical and non-technical audiences. PREFERRED QUALIFICATIONS- Advanced degree in Environmental Policy, Public Administration, Environmental Law, Engineering, or related discipline. - 15+ years supporting permitting and regulatory approvals for infrastructure or development projects, especially in Pennsylvania, Ohio, Maryland, or Virginia. - Familiarity with the design, permitting, and operation of water treatment, cooling, and wastewater systems. - Direct experience with public policy, regulatory engagement, or legislative analysis. - Strong collaboration skills and comfort working in a cross-functional, fast-paced technical environment. - Relevant certifications a plus (e.g., AICP, CPESC, PMP, REHS/RS). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,100/year in our lowest geographic market up to $220,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts. #J-18808-Ljbffr

A leading human insight organization is seeking a Customer Success Manager to act as a trusted advisor. This role involves aligning solutions with customer goals, building lasting relationships, and driving adoption of the platform. The ideal candidate has over 3 years of experience in a customer-facing role, preferably within a SaaS environment, and possesses strong communication and problem-solving skills. This position supports customer engagement and offers a chance to make a real impact on user experience. #J-18808-Ljbffr

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100931We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.The OpportunityAt UserTesting, we help companies create exceptional experiences by bringing real human insight into every decision. As a **Customer Success Manager (CSM)**, you'll be at the heart of this mission-empowering customers to unlock the full potential of our platform. You'll serve as a trusted advisor to a portfolio of customers, driving engagement, adoption, and growth through strategic partnership and advocacy. From renewals to upsells, from onboarding to optimization, you'll own the customer journey and play a key role in their success-and ours.This is a great opportunity to work cross-functionally, develop deep customer relationships (including with enterprise accounts), and help shape how world-class companies build products, services, and experiences.**Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and outcomes* Create and execute Customer Success Plans that drive adoption, maturity, and value realization across the customer lifecycle* Lead renewal discussions and identify upsell and cross-sell opportunities in collaboration with internal stakeholders* Deliver training, insights, and best practices that empower customers to maximize platform value* Build strong relationships and foster advocacy by identifying champions and amplifying success stories* Monitor customer health and proactively address risks or roadblocks in partnership with support and product teams* Collaborate internally across Sales, Product, Marketing, and Support to deliver a consistent and impactful customer experience**Requirements*** 3+ years in Customer Success, Account Management, or related roles-preferably in a SaaS or tech environment* Proven success managing large customer relationships, including Fortune 500 accounts* Strong knowledge of SaaS, customer success strategies, and customer experience (CX) or user experience (UX) practices* Excellent communication, relationship-building, and problem-solving skills with a proactive, solutions-oriented mindset* Familiarity with customer success platforms like Salesforce or Planhat is a plus* Ability to travel up to 30%We know that diverse perspectives fuel innovation. You might be the perfect fit for this or another role-even if you don't check every box.**Application Process*** Meet with a Recruiter* Meet the Hiring Manager* Participate in Panel Interview* Offer Stage**Accommodations**At UserTesting, we're committed to providing inclusive and accessible experiences for all candidates. If you require accommodations or would like to request adjustments to the interview process, please contact us at ********************************.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Todayjob requisition id: R-100992We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.## ## **The Opportunity**At UserTesting, our mission is to help organizations bring human insight into every decision. As a **Customer Success Manager**, you'll be a trusted advisor to our customers-championing their goals, helping them unlock the full potential of our platform, and driving long-term value through strategic partnerships. You'll work closely with cross-functional teams and play a key role in renewals, product adoption, customer advocacy, and ongoing success planning. If you're passionate about customer experience and want to empower businesses to build better products and services, we'd love to hear from you.## ## **Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and desired outcomes* Build and maintain trusted relationships, proactively engaging customers through QBRs, workshops, onsite visits, and success planning* Drive adoption by helping customers operationalize the UserTesting platform across their product development lifecycle* Support smooth transitions from sales to onboarding and ensure a high-quality post-sale experience* Collaborate with internal teams (Sales, Product, Support, etc.) to deliver a cohesive and customer-first approach* Identify and nurture customer advocates for testimonials, case studies, and reference programs* Monitor customer health and usage data to proactively address risks and uncover growth opportunities* Lead renewal conversations and identify upsell opportunities through value-driven account growth strategies## ## **Requirements*** 3+ years of experience in Customer Success, Account Management, or a related field-ideally within a SaaS or tech environment* Proven ability to build relationships and grow accounts across multiple stakeholders and business functions* Strong understanding of customer experience (CX), user experience (UX), and voice of the customer (VoC) programs* Excellent communication, project management, and problem-solving skills* Ability to work independently, navigate change, and thrive in a fast-paced environment* Experience with customer success platforms (e.g., Salesforce, Planhat) is a plus* Willingness to travel up to 20-25%### We encourage you to apply anyway. Studies show that people from underrepresented backgrounds often don't apply unless they meet 100% of the criteria. At UserTesting, we're committed to building a diverse, inclusive, and empathetic team-and we'd love to hear from you.## ## **Application Process*** Meet with a Recruiter* Interview with the Hiring Manager* Participate in a Panel Interview* Offer Stage## ## **Accommodations**At UserTesting, we're committed to building accessible and inclusive experiences for every candidate. If you need accommodations during the interview process or have specific requests, please reach out to us at ************************************. If you'd prefer to speak to someone directly, just ask-we're happy to help.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

You can view our cookie policy* Implement KPIs and deliverables to deliver the IP Sales GTM strategic priorities in terms of revenue and sales reporting, insights and analytics* Lead upgrade projects across different groups and systems (ERP, accounting platforms, reporting tools, Salesforce, commission tool)* Manage project lifecycle and execution: planning, budgeting, scheduling, risk management, and stakeholder communication* Drive system enhancements and automation initiatives to improve data accuracy, operational efficiency and commission reporting* Identify inefficiencies in sales and finance workflows and implement automated solutions* Oversee data migration and integration between finance systems and other enterprise platforms* Ensure compliance with financial regulations and internal controls during system changes* Develop training and documentation for end-users At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.We are hiring a highly organized and analytical Revenue Operations Director to join our Intellectual Property team at Clarivate. In this role, you will lead cross-functional initiatives that align financial planning, revenue reporting with sales strategy and commissions. This role is ideal for someone who thrives at the intersection of data, systems, and business strategy.**About You - experience, education, skills, and accomplishments*** Bachelor's degree in Finance, Accounting, Business, or IT* 12+ years of experience in a revenue operations, finance, accounting, or sales strategy type role* 5+ years of project management experience, with at least 2 years in finance systems* Finance process knowledge (GL, AP, AR, budgeting, forecasting)* Experience with financial systems (SAP, Oracle, Workday, NetSuite, etc.)* Experience of working in B2B revenue/sales organizational roles or related functions**It would be great if you have…*** PMP or similar certification is a plus* Excellent stakeholder management and communication skills* Ability to analyze data and workflows for process improvement* Strong project management skills (Agile, Waterfall, PMP certification preferred) Interpret the reporting requirements from the revamped IP Sales GTM effectiveness project and execute on a roadmap to operationalize the required changes across systems, data, process and reporting Collaborate with finance and IT teams to gather requirements and ensure system alignment with business needs**About the Team**You will be a part of the Intellectual Property business segment at Clarivate. You will collaborate with the Sales Operations, IT, Finance teams. This is an individual contributor role with no current direct reports, reporting to the Vice President of Sales Operations.**Hours of Work*** Full Time, Permanent position* This is a remote position located in the Boston, MA area. You must be able to collaborate in-person with team members in Boston as needed* Most work will be done in EST time zone with the ability to flex work hours to accommodate global colleagues**Compensation - US Only**The expected base salary for this position is a base salary of $130,000-165,000 USD per year with eligibility for bonus earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.#LI-LP#LI-RemoteClarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit #J-18808-Ljbffr

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. As EA's Vice President of Operations for Lifestyle Entertainment, you will be responsible for driving operational excellence and long-term growth across our portfolio of Lifestyle studios. Partnering closely with Studio General Managers, Operations Leaders, and cross‑functional partners, you will ensure that our Lifestyle Entertainment portfolio delivers world‑class products, fosters innovation, and creates engaging player experiences. This role requires a unique blend of strategic foresight, operational expertise, financial acumen, and leadership within the entertainment or games industry. You will lead efforts in portfolio planning, process design, and integration of best practices while serving as a champion for studio operations leaders and development directors. This position will be a Hybrid role based in one of our West Coast studios: Redwood Shores, CA, Chatsworth, CA, Del Rey CA, Kirkland WA or Vancouver Canada. Key Responsibilities Strategic Leadership Partner with the SVP & GGM of Lifestyle to shape and execute the 5‑year strategic plan, including production roadmaps, resourcing strategies, and funding models. Guide strategic transformation initiatives, acquisitions, reorganizations, and licensing opportunities. Represent Lifestyle Entertainment in EA‑wide executive forums, ensuring alignment of priorities and sharing operational insights. As needed, and in support of the Lifestyle Entertainment strategy, oversee product incubation projects. Operational Excellence Drive the operating rhythm of the Lifestyle group, ensuring reporting and check‑ins meet studio and executive needs. Oversee delivery pipelines and milestone reviews to ensure predictable, high‑quality outcomes across multiple studios. Lead the implementation of the Game Development Framework (GDF) with a focus on live service processes, data/metrics tracking, and project auditing to promote consistency and accountability. Partner with Marketing, Publishing, Technology and other enterprise partners to monitor and optimize service‑level agreements. Talent & Culture Serve as a talent and craft champion, providing leadership to Development Directors and studio Ops leaders. Promote a player‑first, live service culture by embracing continuous improvement, creating cross‑functional collaboration, enabling agile processes and prioritizing player engagement. Mentor and develop high‑potential leaders, fostering a diverse and innovative leadership pipeline. Business & Financial Management Manage group operating and resource budgets, ensuring alignment with growth objectives while balancing cost efficiency and quality. Provide financial and operational guidance to Studio GMs and central functions. Use data‑driven insights to anticipate risks, allocate resources effectively, and drive operational improvements. Qualifications Proven Leadership Experience: Track record of leading large, complex organizations with cross‑functional teams in high‑growth or fast‑paced industries. Strategic Planning & Execution: Expertise in long‑range planning, organizational alignment, and delivering measurable results. Operational Mastery: Deep knowledge of development operations, process design, and resource management across multiple studios or product lines. Financial Acumen: Strong background in budget management, forecasting, and driving cost efficiencies. Innovation & Change Leadership: Ability to guide transformation initiatives and champion new ways of working across diverse teams. Excellent Communication & Influence: Exceptional interpersonal, negotiation, and presentation skills; adept at building trust and able to influence stakeholders at all levels. Industry Knowledge: Experience in Live Service games, entertainment, or adjacent creative industries is strongly preferred. Why Join Us Lifestyle Entertainment at EA is at the forefront of creating experiences that resonate with players around the world. As VP of Operations, you will shape the future of our studios, guide bold creative and operational strategies, and play a pivotal role in delivering fun, meaningful, and enduring player experiences. COMPENSATION AND BENEFITS The pay ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location. EA has listed the pay ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. PAY RANGES California (Los Angeles vs. San Francisco): $309K‑$370K USD annually British Columbia (Vancouver vs. Victoria): $310K‑$350K CAD annually Washington (Seattle vs. Spokane): $309K‑$370K USD annually Pay is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full‑time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity. About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr

We're Hiring: Customer Operations Manager | Denver, CO We're looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you'll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations. If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark. You'll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards-while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success. What You'll Lead & Influence: Customer Operations & Warehouse teams Lean leadership & continuous improvement initiatives Returns & RMA management according to global ICT standards Accounts receivable & financial accuracy Global alignment & Process Standardization Cross-functional & customer collaboration Leadership & people development Systems & data driven performance: Leverage SAP S/4HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers Governance & Health and Safety initiatives What we're looking for: Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4HANA across inventory, order management, and reporting. You're a hands‑on leader who prefers being on the floor rather than behind a desk, and you're committed to building high‑performing teams through clear communication and high emotional intelligence. You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change. If you're ready to build high‑performing teams and deliver world‑class operational outcomes, we'd love to hear from you!!

About CyberArk: CyberArk (NASDAQ: CYBR ), is the global leader in Identity Security . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk , visit our CyberArk blogs or follow us on X , LinkedIn or Facebook . Job Description Are you an enablement professional looking to join a fast-growing company that is recognized as an industry leader, with an amazing culture that allows you to thrive? Are you looking to apply your experience but also have creative freedom to try innovative enablement approaches? If so, we want to hear from you! CyberArk is the global leader in Identity Security. Built for the dynamic enterprise, the CyberArk Identity Security Platform enables secure access for any identity - human or machine - to any resource or environment from anywhere, using any device. The world's leading organizations trust CyberArk to help secure their most critical assets. The Go-to-Market (GTM) Enablement team is looking for a Director of Enablement Operations to take our customer-facing roles to the next level of productivity and success. The successful candidate will have experience with building and managing an enablement infrastructure, providing an engaging learning experience, and demonstrating business impact via a data driven approach. Success in the role will be based on creating an operations function that streamlines enablement program creation, consumption and business application. This role reports to the Vice President of Go-to-Market Enablement, managing a small team and working within a matrixed department. Work from US home office is available, but Boston area location is preferred. Core responsibilities Contribute to the overall Go-to-Market enablement strategy, including infrastructure, organization and content components. Work with business stakeholders, IT and HR to identify, benchmark and implement infrastructure components required for efficient onboarding and ongoing role productivity. Partner with curriculum development functions to manage learning content components throughout the lifecycle. Provide project management support to Sales, CS and Partner Enablement Leads for ongoing and new learning programs, including annual kick off events. Manage the schedule for live events, including workshops and office hours, coordinating across all geographies as needed. Develop and maintain an effective communication strategy for students, managers, business leaders and stakeholders. Generate meaningful insights into learning program impact by providing data and analytics for stakeholders, leaders and managers. Provide frontline student support within agreed SLAs, providing escalation paths to subject matter experts as needed. Ability to build relationships and influence all levels within the organization, especially with senior management and executive levels. Excellent communication skills, with the ability to articulate complex concepts concisely and compellingly. Strong business acumen with demonstrated ability to provide practical insights from complex datasets. Creative problem-solving, able to take a hands‑on approach to building enablement solutions in a fast-moving environment. Demonstrated project management capability in a highly matrixed organization, including vendor contributions. Relentless customer focus, with the aim of delighting customers throughout the sales process and subsequent value delivery. #LI-MR2 Qualifications 5+ years of enablement leadership experience Experience working with global teams in multiple time zones. Prior experience with a fast-growth enterprise software or technology company preferred. Ability to travel domestically and internationally as needed - estimated 10%. Additional Information CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time. The salary range for this position is $177,000 - $245,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job‑related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #J-18808-Ljbffr

Macdonald & Company are partnered with a privately held, long-term real estate owner/operator based in Charlotte, overseeing a diversified portfolio of more than 2 million square feet across office, industrial, retail, mixed-use, parking, and land assets. The firm maintains a hands-on, ownership-driven approach to operations and is continuing to modernize and professionalize its internal structures to support portfolio growth and efficiency. The Role This newly designed position will serve as the senior leader overseeing both the property management and maintenance/engineering functions. The VP of Operations will provide unified leadership across departments that historically operated separately, ensuring consistent standards, efficient building operations, clear communication, and alignment with ownership objectives. The role requires someone with strong commercial real estate operations experience, particularly across office and industrial assets, who understands onsite property management, maintenance workflows, financial operations, and tenant service at the portfolio level. Responsibilities Operations Leadership Lead and oversee the property management and maintenance/engineering teams, including department heads. Establish and implement operational standards, processes, and best practices across the portfolio. Drive coordination between property management and maintenance to ensure aligned priorities and seamless execution. Portfolio Oversight Provide executive oversight across a 45-asset portfolio with significant office and industrial exposure. Conduct regular site assessments to evaluate building operations, maintenance programs, and tenant satisfaction. Ensure compliance with operational, safety, and regulatory requirements. Financial & Lease Administration Oversee annual operating and capital budgets; ensure accurate forecasting and cost-effective operations. Maintain accountability for rent collection processes, financial reporting, and variance management. Review and approve leases, renewals, amendments, estoppels, and SNDAs. Maintenance & Engineering Management Provide leadership to the Senior Maintenance Engineer and engineering/maintenance staff. Oversee preventative maintenance programs, vendor management, and building systems performance. Support staffing, training, workflow optimization, and technology adoption (e.g., work order systems). Capital Projects & Vendor Management Oversee capital projects, tenant improvements, deferred maintenance, and building upgrades. Negotiate and manage vendor and service contracts; evaluate performance and cost efficiency. Provide operational insights during acquisition and disposition due diligence. Cross-Functional Collaboration Partner with ownership, accounting, legal, development, construction, and HR to ensure operational alignment. Serve as the senior operational point of contact for brokers, tenants, municipalities, and external stakeholders. Qualifications 10+ years in commercial real estate operations with strong exposure to office and industrial assets. Background that includes onsite property management plus an understanding of maintenance and building systems. Experience leading both property management and maintenance departments or multi-disciplinary operational teams. Strong financial and operational acumen, budgets, forecasting, CapEx, lease administration, vendor management. Hands-on, practical leadership style with the ability to create structure and unify teams. Effective communicator comfortable working directly with ownership in a lean, entrepreneurial environment.

A leading luxury retail brand is seeking a General Manager for its upcoming boutique in San Francisco. This role requires over 5 years of leadership experience in luxury retail, focusing on delivering exceptional client experiences. Responsibilities include managing store operations, mentoring staff, and developing community engagement strategies. The successful candidate will exhibit operational excellence and a deep passion for luxury accessories. This position offers a competitive salary and various company perks. #J-18808-Ljbffr

A luxury retail consultancy is seeking a General Manager to lead its boutique in San Francisco. The role requires a seasoned leader with extensive experience in luxury retail who can provide an exceptional client experience. Responsibilities include managing store operations, driving sales performance, and leading a high-performing team. Ideal candidates will possess a strong understanding of the luxury market and excel in personalized client engagement. Competitive annual salary between $80k and $95k is offered along with comprehensive benefits. #J-18808-Ljbffr

A global logistics company is seeking a Site Manager in Honolulu, Hawaii. This role involves managing financial operations, overseeing site activities, and ensuring high levels of customer satisfaction. The ideal candidate should have at least a 4-year college degree in a related discipline and leadership experience, including a strong understanding of financial management and customer relationship skills. The position offers opportunities for career development and requires the ability to adhere to safety standards while managing site operations. #J-18808-Ljbffr

About HYOU HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality. Our collections feature lab grown diamonds and high-quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it's made to last - jewelry meant for everyday wear, not special occasions only. By working directly with our makers, using lab grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that's accessible, intentional, and personal. HYOU stores bring this philosophy to life - offering a confident, welcoming space where customers are guided through discovery, education, and self-expression. About the Role Leap is seeking an entrepreneurial Brand Area Manager to lead a cluster of HYOU Fine Jewelry stores and bring the brand's modern, confidence-driven approach to fine jewelry to life across the region. This role is designed for a hands‑on retail leader who understands that today's fine jewelry experience is built on trust, education, and personal connection-not pressure. Overseeing two to four locations and directly managing one store, you'll maintain a strong in‑store presence four days per week and 1 remote day, ensuring each location consistently delivers an elevated, effortless, and informed customer experience that reflects HYOU's point of view. Blending day‑to‑day leadership with strategic ownership, you'll hire, develop and inspire teams to sell through styling, storytelling, and education while upholding high standards in service, visual presentation, and execution. You'll leverage customer insights, product performance, and team feedback to understand what's resonating and to drive growth across your market. In close partnership with Leap and brand stakeholders, you'll contribute to business planning, support new store openings, and execute impactful in‑store moments, clienteling strategies, and gifting initiatives that foster loyalty and repeat engagement. As a Brand Area Manager, you'll serve as a clear, confident, and thoughtful ambassador for both HYOU and Leap, representing the brand with care and consistency in your market. Compensation: Annual Pay Range: $100k-$115k. Final offer will be based on experience, skills, and qualifications. Qualifications 5+ years of retail management experience, including at least 1 year in multi‑unit or big box leadership. Proven track record in driving sales and delivering results in high‑volume, customer‑focused environments. Strong people leadership skills, with experience recruiting, training, coaching, and developing talent. Expertise in apparel or related retail categories, with the ability to elevate fitting room, selling, and clienteling experiences. Skilled at analyzing KPIs across multiple stores to inform strategy and improve performance. Adaptable, entrepreneurial mindset with the ability to problem‑solve in a fast‑paced environment. Willingness and ability to travel regularly across {Insert Market} to support store teams. Active floor presence required: standing/walking for extended periods, safe use of ladders, and ability to lift up to 50 lbs. Must be 18 years or older. Interpersonal Skills People Leader - Communicates a clear vision, inspires teams, and drives accountability to achieve business goals. Customer Obsessed - Creates authentic connections, anticipates needs, and delivers hospitality‑driven experiences. Collaborative - Builds strong relationships with cross‑functional partners, brand executives, and internal teams. Entrepreneurial - Maintains agility in a matrix environment, identifies root causes, and implements creative solutions. Professional & Detail‑Oriented - Consistently produces high‑quality work and handles challenges with tact and empathy. Brand Advocate - Stays current on fashion, retail, and cultural trends, bringing insights back to the team and brand partners. Key Performance Indicators (KPIs) Sales performance across the cluster (Conversion, AOV, UPT). Employee retention, internal development, and promotions; Client engagement and satisfaction (NPS, events, activations). Operational consistency across visual, service, and inventory standards. About Leap Leap powers modern retail for brands like HYOU - combining data, systems, and scale to help brands grow thoughtfully. We operate 100+ stores nationwide in partnership with brands including Ring Concierge, Grown Brilliance, Frankies Bikinis, MZ Wallace, Malbon Golf, and more. Leap provides operational expertise, insight driven decision making, and infrastructure that allows brands to scale retail without compromising identity or customer experience. Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores - powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. #J-18808-Ljbffr

About HYOU HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality. Our collections feature lab grown diamonds and high-quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it's made to last - jewelry meant for everyday wear, not special occasions only. By working directly with our makers, using lab grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that's accessible, intentional, and personal. HYOU stores bring this philosophy to life - offering a confident, welcoming space where customers are guided through discovery, education, and self-expression. About the Role Leap is seeking an entrepreneurial Brand Area Manager to lead a cluster of HYOU Fine Jewelry stores. This role is for a retail leader who understands that modern fine jewelry retail is about confidence, trust, and personal connection, not pressure. You'll oversee 2-4 stores, directly managing one location, with a strong in store presence four days per week. Your focus is ensuring each store delivers a consistent, elevated experience - one that feels effortless, informed, and aligned with HYOU's modern point of view. This role blends hands on leadership with strategic ownership, using customer insights, product performance, and team feedback to drive growth across your region. What You'll Do Lead and develop store teams that deliver a confident, personalized jewelry experience Model elevated selling through education, styling, and storytelling Ensure consistency across stores in visual presentation, service standards, and execution Use performance data to understand what's resonating - from product mix to client behavior Partner with Leap and brand stakeholders through regular business recaps and planning Support new store openings, bringing HYOU's modern, elevated aesthetic to life Execute in-store moments, gifting initiatives, and clienteling strategies that drive repeat engagement Represent HYOU and Leapin your market with clarity, confidence, and care Qualifications 5+ years of retail management experience, including at least 1 year in multi-unit or big box leadership. Proven track record in driving sales and delivering results in high-volume, customer-focused environments. Strong people leadership skills, with experience recruiting, training, coaching, and developing talent. Expertise in apparel or related retail categories, with the ability to elevate fitting room, selling, and clienteling experiences. Skilled at analyzing KPIs across multiple stores to inform strategy and improve performance. Adaptable, entrepreneurial mindset with the ability to problem-solve in a fast-paced environment. Willingness and ability to travel regularly across {Insert Market} to support store teams. Active floor presence required: standing/walking for extended periods, safe use of ladders, and ability to lift up to 50 lbs. Must be 18 years or older. Interpersonal Skills People Leader - Communicates a clear vision, inspires teams, and drives accountability to achieve business goals. Customer Obsessed - Creates authentic connections, anticipates needs, and delivers hospitality-driven experiences. Collaborative - Builds strong relationships with cross-functional partners, brand executives, and internal teams. Entrepreneurial - Maintains agility in a matrix environment, identifies root causes, and implements creative solutions. Professional & Detail-Oriented - Consistently produces high-quality work and handles challenges with tact and empathy. Brand Advocate - Stays current on fashion, retail, and cultural trends, bringing insights back to the team and brand partners. Key Performance Indicators (KPIs) Sales performance across the cluster (Conversion, AOV, UPT). Employee retention, internal development, and promotions. Client engagement and satisfaction (NPS, events, activations). Operational consistency across visual, service, and inventory standards. About Leap Leap powers modern retail for brands like HYOU - combining data, systems, and scale to help brands grow thoughtfully. We operate 100+ stores nationwide in partnership with brands including Ring Concierge, Grown Brilliance, Frankies Bikinis, MZ Wallace, Malbon Golf, and more. Leap provides operational expertise, insight driven decision making, and infrastructure that allows brands to scale retail without compromising identity or customer experience. Leap offers a competitive total rewards package including unlimited PTO (with blackout periods), commission eligibility, healthcare benefits, flexible time off, 401K, commuter benefits, employee discounts, and wardrobe allotments for participating brands. Compensation Annual Pay Range: $85k-$105k. Final offer will be based on experience, skills, and qualifications. Benefits Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands Diversity & Inclusion Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores - powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. #J-18808-Ljbffr

A leading luxury retailer in Boca Raton is seeking a General Manager to oversee its boutique. The ideal candidate will have over 5 years of leadership experience in luxury retail, a passion for fine jewelry, and the ability to deliver exceptional client experiences. Responsibilities include managing store operations, driving sales performance, and mentoring staff. The role offers a competitive salary and a robust benefits package. #J-18808-Ljbffr

We are Intershop - We're built to boost your business! As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes. If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today! Your mission As a Managed Services Manager (m/f/d), your responsibilities will be broad and varied, encompassing both technical and managerial aspects. The successful candidate will be expected to: Leadership & Team Management Lead a team of technical resources, ensuring project deliverables are completed on time, within budget, and to specification. Provide guidance and direction to project managers, developers, QA resources, and other technical specialists on application projects. Foster open communication within the team, coaching, mentoring, and performance‑managing team members where necessary. Set and track team goals and targets, aligned with agreed SLAs, internal projects, and processes. Conduct structured team meetings with defined agendas, allocate tasks, and ensure team members understand expectations and outcomes. Facilitate knowledge transfer and career development for team members through training or external upskilling opportunities aligned with business needs. Customer & Project Management Serve as the first‑level escalation point for major issues across key enterprise accounts. Manage communications with internal client teams and stakeholders to address current issues and proactively plan for future requirements. Assist with Pre‑Sales and Sales cycles for existing and new customers, providing Managed Services input as required. Champion APAC Managed Services needs with headquarters, coordinating on dependencies such as infrastructure, product knowledge, technology, or resources. Maintain awareness of Intershop product and service offerings, functionality, and updates. Technical Responsibilities Build, configure, support, and maintain enterprise server and backup solutions. Analyze, diagnose, and resolve server platform and operating system issues at scale. Work with virtualization technologies, Azure cloud platform, and Linux system administration. Perform basic Oracle database administration, Git version control, shell scripting, and application/network debugging. Deliver after‑hours support and escalation as required. Train other staff members and ensure knowledge is effectively shared across the team. Stay current with Intershop product and service technologies. Operational & Process Management Deliver detailed technical configuration, support documentation, and solution designs for existing and prospective customers. Develop costing models for Managed Service offerings and scope activities for business and IT initiatives. Create technical and design specifications, plan and develop initiatives, and install, configure, manage, and maintain application and environment configurations. Provide project management support, including reporting, status tracking, and risk/issue management. Lead release processes, change management, and pre‑deployment activities in collaboration with the Release Management Manager. Manage defect handling, maintenance resolution, and provide detailed post‑mortem reports for larger issues. Proactively lead performance tuning, system/application patching, and optimization for enterprise customers. Create and maintain comprehensive documentation for server/network topology, equipment, and configurations. Manage Managed Services expenses to maintain positive EBIT. Assist with monthly reporting, forecasts, budgets, and financial reporting as required. Develop strategies to improve operational performance, reliability, and cost‑effectiveness. Your profile We are looking for a Managed Services Manager (m/f/d) who is energetic, proactive and experienced. You should combine strong technical expertise with excellent interpersonal and managerial skills. Interpersonal & Managerial Qualifications Excellent interpersonal and written communication skills, with the ability to liaise professionally and clearly with enterprise customers. Proven ability to work productively both independently and as part of a team. Flexible, “can‑do” approach with a desire for continuous personal and professional improvement. Ability to work under deadlines and adapt working hours as required. Strong commercial and business acumen, including identifying revenue opportunities in existing accounts and potential internal cost savings. Exercising diplomacy in all interactions with customers, staff, and contractors, focusing on resolution rather than blame. Experience in developing costing models for Managed Services offerings. Ensuring high‑quality, up‑to‑date documentation exists for all service arrangements. Creating and maintaining comprehensive documentation of server and network topology, equipment, and configurations. Technical Qualifications 5+ years of experience working in technical environments, preferably with enterprise or high‑scale applications. Knowledge of Agile methodologies and familiarity with online application environments. Strong Linux and web application experience. Experience administering database servers and executing SQL queries. Experience with deployment and CI/CD tools such as Jenkins, Bamboo, and GitLab. Experience with Azure hosting and cloud‑based environments. Exposure to development tools such as Git, Jenkins, JMeter, and Selenium (desired but not mandatory). Ideally have certifications for Azure, Kubernetes and ITIL v4. What we offer... Varied and challenging tasks With more than 300 customers, a global network of partners and an international team, you won't get bored easily. Personal and professional development From table football to training, coffee to coaching-Intershop is the place to grow. Work in other countries and on international projects San Francisco, Jena, Melbourne: the world of e‑commerce is truly global. You'll find us wherever our expertise is needed-and wherever you want to work. A motivated and highly qualified team We value results. Our 300‑strong staff shares a single goal: to be the best-together. You can only benefit from our 30+ years of e‑commerce experience. Flat hierarchies and an open business culture We need strong personalities, not cubicle clones. Our senior staff members see themselves as coaches, not captains. We set the course for the future together. Cutting‑edge technologies and market‑leading products Our products and services are the backbone of modern online commerce. Be a part of our story! We are looking forward to your application! By the way, if you do not yet meet all the criteria, just talk to me, we will surely find a way together. Apply now! Mandatory field: Add resume * Upload a file Message Mandatory field Consent to data processing * Optional: Consent to data processing I agree to the processing of my personal data according to the Privacy Policy. It is noted that you consent to the processing of your applicant data. You can revoke this consent at any time by sending us an e‑mail to *****************. #J-18808-Ljbffr