Application Support Specialist jobs at MetaSource

This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management

Travel: Occasional Hours: 30-40 hours/week Hire Type: Long-term contract (possibility to convert full-time) Core Responsibilities: Providing routine support of the desktop environment by providing client support when required. Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc. Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed. Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager. Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures. Building relationships with clients to better support their needs. Must-Haves: Minimum of three years' experience in a technical support environment. Fundamental knowledge and experience with the ITIL framework (incident management). Fundamental knowledge of the desktop operating systems (Windows 10 and onwards). Fundamental knowledge of Microsoft InTune and Microsoft Azure. General desktop analyst skills. Experience in providing support to business users and fellow employees. Experience supporting remote locations. Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required. Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support. Good understanding of computer workstation hardware and troubleshooting skills

Support Analyst Compensation: $25 - $30 /hour, depending on experience Inceed has partnered with a great company to help find a skilled Support Analyst to join their team! Join a dynamic environment where you'll oversee escalations from the help desk, acting as a pivotal infrastructure support expert. This opportunity arises as the company seeks to backfill a crucial role, ensuring seamless support for their technical operations. Dive into a role that offers growth and a chance to make a significant impact. Key Responsibilities & Duties: Manage escalations from the help desk efficiently Provide support for VM and physical machines Handle DNS entries and Active Directory tasks Set up and configure Fortinet systems Conduct Level 1 networking tasks Troubleshoot and maintain Kubernetes deployments Ensure smooth operation of V Center Collaborate with team members for problem-solving Required Qualifications & Experience: Minimum 1-year experience with V Center Proficient in storage solutions: Pure, Vast, or Net App Basic knowledge of Kubernetes troubleshooting Fundamental understanding of Linux systems Nice to Have Skills & Experience: Experience with advanced networking solutions Familiarity with DevOps practices Exposure to advanced Linux configurations Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit Other Information: 100% onsite position with a focus on team collaboration Two-round interview process for a swift hiring decision Immediate start date for the right candidate If you are interested in learning more about the Support Analyst opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #IND

Title: Help Desk Representative Type: Full-Time | Onsite CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director. About the Opportunity In this Tier 1 support position, you'll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You'll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you'll have the chance to learn quickly, take ownership, and make an immediate impact. What You'll Do Provide first-level technical support via phone, email, and ticketing system Troubleshoot user issues related to desktops, software applications, authentication, and connectivity Assist with basic server-related tasks, system updates, and account provisioning Document incidents, resolutions, and recurring trends Collaborate with senior team members to escalate and resolve complex problems Deliver a positive support experience through clear communication and follow-through What We're Looking For Bachelor's degree OR equivalent experience Three or more years of experience in IT support, call centers, network operations, or software support Experience working with servers (Windows preferred) Strong troubleshooting skills and the ability to work independently Professional IT certifications are a plus and may substitute for experience Why This Opportunity Stands Out You won't get lost in a massive support team. With fewer than five people in IT, you'll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

The Help Desk Technician provides onsite and remote technical support to end-users, resolving hardware, software, and system issues. This is a contract-to-hire opportunity. Responsibilities Respond to incoming technical support requests via phone, email, and ticketing system. Diagnose, document, and resolve end-user issues related to PCs, applications, mobile devices, voice and data systems. Track and update all support interactions and resolutions within the help desk system. Install, configure, and maintain computers, mobile devices, and related equipment. Troubleshoot moderate-complexity issues involving applications, systems, network devices, and hardware. Escalate issues when required and advise end-users on appropriate next steps. Support and maintain Active Directory including user account management, security settings, and automation tasks using tools such as PowerShell. Participate in department and firm-wide initiatives to improve processes, user experience, and technical capabilities. Perform other duties as assigned. Required Qualifications Associate or Bachelor's degree in Computer Science or related field, or equivalent experience. 2+ years of help desk, technical support, or field service experience. Experience supporting Windows, MS Office, Outlook/Exchange, and basic networking. Preferred Qualifications Strong PC troubleshooting skills; experience with AD, DNS, DHCP, VPN. Printer setup and management experience. Experience with Mobile Device Management.

What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus

Work Setting: Hybrid (3 days onsite / 2 days remote) Schedule: 8:00 AM - 5:00 PM (flexible start/finish) We're seeking an AP Systems Support Specialist to deliver high-quality functional support for an enterprise-level AP automation platform. This opportunity combines a strong accounting background with hands-on experience in AP automation and ERP ecosystems. You'll troubleshoot issues, guide customers on best practices, and manage end-to-end resolutions across multiple accounts. This is a customer-focused, problem-solving, and highly collaborative position, working closely with Sales, Implementation, Product/R&D, and IT teams. What You'll Do Provide functional support by analyzing requests, documenting findings, and delivering timely resolutions. Advise customers on configuration, adoption, and best practices to optimize AP automation. Manage a portfolio of ~80-100 client accounts, handling tickets ranging from quick fixes to longer investigations. Communicate clearly and proactively, primarily via email and scheduled client calls. Partner cross-functionally to resolve issues and minimize escalations. Support seamless transitions from Implementation to Support post-go-live. Contribute product feedback and share process improvements with internal teams. Participate in knowledge-sharing sessions and operational reviews. What You'll Bring Required: Degree in Accounting or equivalent AP experience. Familiarity with AP automation platforms and empathy for daily AP team challenges. Experience with ERP systems (e.g., Sage Intacct, NetSuite, QuickBooks Desktop/Online, Microsoft GP, CDK). Excellent written and verbal communication skills. Strong analytical and organizational skills; able to manage multiple clients and priorities simultaneously. Preferred: Previous SaaS support or AP automation experience. Familiarity with ticketing systems or CRM platforms. Bilingual in French or Spanish (a plus). Who You Are Curious and proactive learner who thrives on solving complex problems. Empathetic, patient, and customer-oriented. Organized multitasker with exceptional follow-through. Collaborative teammate who owns issues through resolution.

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.

IT Help desk Duration: 6 - 12 Months Contract (with possibility of extension) Pay rate: $25.00/hr. on w2. 24/7 Schedule Position Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Key Responsibilities: Demonstrate strong customer service skills to provide phone support including: - Listening to the customer to gain an accurate understanding of the situation. - Being empathetic to the customer's situation and having a sense of urgency to resolve the issue. - Producing accurate, detailed documentation at the client, problem and incident level. - Resolving conflict. Responsible for high quality end-user technical support, related to enterprise software and hardware. Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. Under general oversight, provides after hours and weekend support as needed. The position requires attention to detail, follow through, teamwork focus and positive attitude. An understanding of technology and the ability to apply that knowledge to support all existing systems. Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person. Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations. Provides investigation, diagnosis, resolution and recovery for hardware/software problems. Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software. Qualifications: Excellent customer service skills required. Excellent communication skills required. Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment. Preferred work experience in technical support role but not required. Required Education: High school diploma or GED with relevant work experience. Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly. Self motivated and ability to work on own initiative in a high pressure environment. Willing to work variable shifts including evenings, weekends and public holidays. Why Join Us: Opportunity to work with a reputable financial institution. Dynamic and collaborative work environment. Competitive compensation package and opportunities for career advancement. Be part of a team dedicated to delivering excellence in client service.

Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

🚀 IT Support (Help Desk Technician) ⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent) 💰 Pay: $24/hour Looking to kickstart your IT career? We're hiring an IT Support Technician in South Jordan, UT! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career! Responsibilities: Provide technical support for hardware, software, and network issues Troubleshoot and resolve IT problems quickly and efficiently Set up and configure computer systems and software Respond to user inquiries and document support requests Collaborate with the IT team on projects and problem-solving Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field 0-2 years of IT support experience Willingness to learn and develop technical skills Knowledge of Windows, mac OS, and office apps Strong communication and problem-solving skills What We Offer: $21/hour 12-month contract with potential to extend or go permanent Training, mentorship, and career growth opportunities Ready to Apply? Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!

Job Title: Level 3 IT Support Specialist Duration: 2 Months (Contract To Hire) Pay rate; $18.09 - $20.67 / hour Required Skills & Experience Associate degree or Certification in a technology services/technical discipline, or equivalent work experience. Technical certifications. 3-5 years of technical experience. Windows imaging experience, Intermediate Windows OS troubleshooting. Able to lift up to 50 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods. Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles) Ability to climb ladders and work from heights. Able to work independently as well as in teams of 3-4 and be flexible. Cleanroom experience recommended. Excellent customer service skills and excellent written/verbal communication skills. Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11 Strong sense of ownership and willing to take responsibility for factory sustaining as well as supporting projects. Able to multitask and prioritize between multiple factory issues. Daily Responsibilities Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component levels. Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team. Help support parts management, including ordering, forecasting, stocking, and properly disposing of used computing equipment. Responsible for communication with customers, Client technicians, and software/hardware specialists. Server install support. Mount servers into the rack in the Datacenter Connect the network cable. Set up iLO based on the document provided. Basic troubleshooting. Patching of servers and clients. Network Physical Touch Support. Candidate will be part of the on-site team, maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests. Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages, fixing issues, including replacement of cabling or hardware components. Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA. Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling. Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear, and related communications infrastructure hardware and materials.

Onsite 12 months plus contract Pay : $30/hr on W2 Attention to detail and provide technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team. Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution. Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs). Understands, maintains, and follows standard Service Desk operating procedures. Since the Service Desk is the end-user's first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System. Qualifications: 5 years experience with support of PC hardware, Windows OS, and standard desktop applications. Proven basic job knowledge of systems through prior work experience or education. Proven ability to assess and adjust assistance as necessary based on end-user's technical competence and understanding of reported issue. Established ownership and responsibility of a task from start through successful resolution. Demonstrated competence in Service Desk related operations, workflows, applications, and IT systems as well as a general understanding of business-related processes and procedures.

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

💻 IT Support Specialist - Banking Firm 📍 South Jordan, UT 💲 $21/hr (W2) ✨ About the Opportunity A major banking firm is growing its tech support team and is looking for a people-focused, tech-savvy IT Support Specialist to join their South Jordan location. If you love solving problems, helping others, and keeping technology running smoothly, this role is for you! 🚀 🔧 What You'll Be Doing 📞 Provide friendly and efficient support via phone, chat, and in person 🧰 Troubleshoot issues with hardware, software, applications, and system access 📝 Log tickets accurately and keep users updated throughout the process 🖥️ Install, configure, and repair computers, peripherals, and software 🧩 Diagnose technical issues and offer clear, step-by-step solutions 🤝 Work closely with teammates and escalate issues when needed 🌐 Support a 24/7 environment (may include evenings/weekends/holidays) 😊 Maintain a positive, patient, and professional attitude at all times 📚 What You Bring ⭐ Strong customer service and communication skills 🗂️ 2-5 years of IT support experience (enterprise/high-tech environment is a plus!) 🧠 Solid troubleshooting and problem-solving abilities 💼 Ability to stay calm, organized, and independent under pressure 🎓 High school diploma or GED 🕒 Willingness to work varied shifts as needed 🌟 Why You'll Love This Role 👩 💻 Work with modern technology in a professional banking environment 🤗 Supportive, team-oriented atmosphere 📈 Opportunities for long-term growth and possible full-time hire 🔄 Hands-on work that keeps every day interesting

IT Support Technician (Tier 1 Service Desk) Compensation Range: $24 - $28 per hour | Commensurate with experience Travel: Occasional field travel throughout Greater Philadelphia (PA) The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team. Responsibilities Act as the initial contact for incoming technical support requests. Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications. Hand off more advanced or specialized issues to Tier 2/engineering teams when required. Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure. Provide support to users both remotely and onsite, depending on need. Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through. Maintain a customer-focused, solution-driven support experience. Identify recurring problems and suggest improvements to workflows or documentation. Stay current on supported systems, devices, and operating environments. Qualifications 1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful). Strong communication and customer service skills. Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems. Basic understanding of TCP/IP networking concepts. Experience supporting printers, endpoint devices, and telephony equipment. Detail-oriented with the ability to follow established support protocols. Familiarity with ITIL practices (incident, problem, change) is beneficial. Must have a valid driver's license and personal vehicle for occasional field travel. Education Bachelor's degree preferred Associate's degree required Certifications (Preferred) CompTIA A+ CompTIA Network+ CompTIA Security+

The Finance Application Analyst plans, implements, and enhances finance systems with a primary focus on SAP FICO. Partnering with internal stakeholders and vendors, this role translates business requirements into functional specifications, configures SAP solutions, and supports end users through training and change management. The analyst also ensures system reliability, performance, and security through proactive monitoring and best practice governance. General Job Duties and Responsibilities: Finance System Planning & Implementation: Lead/participate in roadmap, fit gap, and deployment activities; coordinate with internal teams and vendors for on time delivery. Solution Design & Configuration: Configure and enhance GL, AP, AR, AA, Cost/Profit Center accounting, and related integrations per current design and business requirements. Requirements & Specifications: Elicit and analyze business needs; create functional specs (incl. integrations, reports, forms, and controls); collaborate with developers on build, test, and release. Testing & Cutover: Define test scenarios/scripts, support UAT, manage defect triage, and assist with data migration and cutover planning. Support & Training: Provide tier2/3 support, knowledge articles, and end-user training for new implementations or changes. Reliability, Performance & Security: Monitor jobs/interfaces, data integrity, and access controls; partner with IT security/compliance on audit readiness and best practices (e.g., SOX related controls where applicable). Documentation & Governance: Maintain configuration documentation, process flows, and change logs; follow change management procedures and SDLC standards. Cross Functional Collaboration: Work with Finance, Accounting, Procurement, and IT to optimize processes and resolve issues; align deliverables with close cycles and reporting deadlines. Continuous Improvement: Identify automation and analytics opportunities (e.g., Fiori, workflow, dashboards) to improve accuracy, cycle time, and user experience. Other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience in SAP FICO implementation. Minimum 5 years of relevant hands-on SAP FICO implementation (design, configuration, testing, deployment, and support) experience, preferably in a eMobility, consumer electronics, or powersports. Strong understanding of core finance processes: chart of accounts, invoicing, payments, vendor management, period close, and compliance. Ability to manage multiple assignments in a fast-paced environment; strong troubleshooting and stakeholder communication. Experience with SAP S/4HANA (Fiori), CO‑PA, tax and bank integrations, and IDoc/Interface troubleshooting is highly preferred. Exposure to adjacent SAP modules (MM/SD) and basic ABAP debugging for issue isolation is a plus. Experience with SOX controls, security/role design, and audit support is a plus. Familiarity with project tools (e.g., JIRA/Azure DevOps) and process mapping (e.g., Visio/BPMN) is a plus. Bilingual in English and Mandarin is a plus. Physical Demands: This role is primarily office-based and involves prolonged periods of computer work, frequent virtual meetings, and regular collaboration across departments and vendors. Occasional off-hours support may be required during cutovers, month end activities, or critical releases. Light lifting of laptops or documents (up to 25 pounds) and occasional travel for workshops or go lives may be necessary. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

IT Technician Compensation: $20 - $25 /hour, depending on experience Inceed has partnered with a great company to help find a skilled IT Technician to join their team! Join a dynamic team where technology meets innovation! As an IT Technician, you'll play a pivotal role in maintaining and enhancing the company's IT infrastructure. This is a fantastic opportunity to work with cutting-edge technology in a supportive environment. The role is open due to expansion, offering you the chance to grow with the company. Key Responsibilities & Duties: Configure and troubleshoot IT hardware and software Install, repair, and resolve issues on various devices Manage IT hardware assets according to policy Assist with IT Client Services projects and tasks Coordinate with technical support vendors Manage activities using ITSM platform Provide moderate end-user support Offer on-call support during non-business hours Required Qualifications & Experience: 3-5 years of IT experience Technical knowledge of endpoint devices and operating systems Understanding of Microsoft 365 and software applications Networking and telecommunications knowledge Strong written and oral communication skills Nice to Have Skills & Experience: Experience with audiovisual equipment Knowledge of ITSM platforms Experience in a financial services environment Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit If you are interested in learning more about the IT Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.