MetLife jobs

The Opportunity The Responsible Use of Data and AI Lead-Monitoring will play a pivotal role in ensuring the Responsible Use of Data and AI program delivers on its commitment to ethical, compliant, and risk-aware AI deployment. This position is responsible for overseeing the post-deployment lifecycle of AI use cases, with a focus on continuous monitoring, control validation, and risk re-assessment. The role ensures that medium and high-risk AI use cases remain within acceptable risk thresholds and that monitoring plans are executed, tracked, and revalidated on a defined cadence. Additionally, this leader will provide Quality Assurance oversight of Responsible Use of Data and AI risk assessments, with a particular emphasis on low-risk use cases, ensuring that low-risk classifications are accurate and that governance standards are upheld. This role collaborates across business units, control partners, and governance teams to maintain a robust oversight framework and drive continuous improvement in AI risk management. How You'll Help Us Build a Confident Future (Key Responsibilities) * Monitoring Oversight: Define and manage ongoing monitoring requirements for AI use cases across Lines of Business (LOBs), ensuring alignment with risk tiering and control partner expectations. * Control Tracking: Track and document the execution of medium and high-risk controls, ensuring mitigation plans are implemented, monitored, and validated. Maintain visibility into control status across the Responsible Use of Data and AI portfolio and escalate unresolved risks as needed. * Risk Assessment QA: Provide independent Quality Assurance oversight of Responsible Use of Data and AI risk assessments, validating consistency, completeness, and accuracy of risk ratings and control recommendations across all zones. * AI Impact Assessment Validation: Review and validate AI Impact Assessment documentation to ensure it accurately reflects the identified risks, recommended controls, and defined monitoring requirements. Confirm that assessments are comprehensive, consistent across use cases, and aligned with Responsible Use of Data and AI governance standards. * Use Case Revalidation: Coordinate periodic assessments of AI use cases based on risk level (e.g., high risk annually, medium every two years, low every three years), ensuring timely updates to risk ratings and control effectiveness. * Portfolio Management: Maintain a centralized risk registry of AI use cases, monitoring plans, and control statuses using IBM Watson governance platform. Provide visibility into the RUAI risk landscape. * Stakeholder Engagement: Partner with control functions (Ethical AI, Privacy, Information Security, Model Risk, Legal, etc.) and business teams to ensure monitoring responsibilities are clearly defined, executed, and escalated when necessary. * Continuous Improvement: Identify trends, gaps, and lessons learned from monitoring activities and risk assessments to inform updates to Responsible Use of Data and AI policies, training, and governance practices. * Regulatory Alignment: Stay current on emerging regulatory requirements and industry standards (e.g., NIST AI RMF, ISO 42001, EU AI Act) to ensure MetLife's Responsible Use of Data and AI monitoring practices remain compliant and forward-looking. * Reporting & Communication: Prepare and deliver regular dashboards and updates to Responsible Use of Data and AI leadership and governance committees on monitoring outcomes, risk trends, assessment QA findings, and remediation progress. Required Skills: * 8-10 years of experience in risk management, IT Risk Management, compliance, governance, or AI/data oversight roles, with a strong understanding of AI lifecycle risks. * Bachelor's or advanced degree in a technical, data, or governance-related field (e.g., Business, Finance, Risk Management, Public Policy). * Demonstrated success in implementing monitoring programs or compliance processes at scale. * Strong understanding of AI fundamentals and Responsible AI principles, including ethical, legal, and societal considerations in AI deployment. * Proven ability to manage cross-functional initiatives and influence stakeholders across business, technical, and control functions. * Familiarity with AI governance frameworks and regulatory standards (e.g., NIST AI RMF, ISO 42001, EU AI Act). * Strong analytical, communication, and program management skills. Preferred Skills: * Experience with risk monitoring platforms and tools (e.g., OpenPages, Watson, GRC systems). * Certifications in Risk Management such as GRC Professional Certification (OCEG) or CRISC (Certified in Risk and Information Systems Control) is highly desirable. * AIGP certification or working toward AIGP preferred. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $100,000 - $178,025. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $100,000 - $178,025

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Shape the future of talent effectiveness at USAA. As a dedicated Talent Program Manager Senior, you will lead and are a subject matter expert in the design, delivery, and evolution of enterprise-wide performance and potential management strategies. In this role, you will drive outcomes that elevate talent effectiveness, enable differentiated development and support a culture of accountability and growth. This is a critical position with the Talent Delivery & Governance team, where your work will ensure our performance and potential practices are compliant, inclusive and integrated across the talent ecosystem. This role demands a deep understanding of learning & talent processes, rules and compliance standards, a strong grasp of Workday, and mastery of product management best practices. The primary goal is to leverage this expertise to deliver innovative and impactful solutions that significantly optimize the overall employee experience, drive efficiency within HR operations, and, most importantly, align seamlessly with overarching business objectives, thereby contributing to a tangible and positive impact on the organization's success. If you thrive at the intersection of product strategy, data and talent and youre passionate about scaling solutions that elevate the employee experience, apply now! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO, Chesapeake VA or Phoenix AZ. Relocation assistance is available for this position. What you'll do: Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals. Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Facilitates meetings with executive management and project / program sponsors to define solutions and delivery. Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues. Performs analyses, root cause identification and development and recommendation of key work products. Negotiates agreements, settles disputes equitably and diffuses situations. Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAAs Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects. Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans. Proficient knowledge of program efforts management tools and methodologies. Understanding and demonstrated application of risk management policies and procedures. Knowledge of program management methodology and techniques; program performance evaluation and change management principles. Experience maintaining and reporting on work effort(s) budgets / methodologies. Proficient experience in USAAs change management methodology or similar industry change management methodology. Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. What sets you apart: You bring a product mindset and are able to balance user needs, business outcomes, and technical feasibility to drive scalable, high impact talent solutions. You use data and metrics to inform decisions, measure impact and continuously improve products. Youre fluent in Agile methodologies and comfortable managing backlogs, roadmaps, and delivery cycles in collaboration with cross-functional teams. Ability to influence senior level stakeholders and lead cross-functional initiatives with complex dependencies to create seamless solutions that reduce complexity for business leaders. Collaborate with internal stakeholders across Legal, Risk, Compliance and HR Centers of Excellence to ensure alignment and risk mitigation and program governance, process integrity, and compliance with internal policies and external regulatory requirements. Familiarity experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) including process optimization and configuration coordination. Proficiency in task tracking, documentation, and cross-functional execution. Skilled in workflow design tools (e.g., Visio). Youre passionate about creating inclusive, human-centered experiences that reflect USAAs mission and values. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Business Applications Analyst Senior will be a key contributor within the Treasury Management - Strategy, Projects and Applications team, responsible for providing comprehensive analytical, business, and technical support across a portfolio of IT platforms, with a particular emphasis on ensuring the oversight and effective management of Treasury Management applications. This role demands extensive experience with SAP Treasury Management applications, enabling the candidate to lead business analysis initiatives/troubleshooting, develop and maintain application solutions, and drive business process improvements across various strategic functions. The analyst will also be accountable for the execution and oversight of controls, administrative responsibilities, and application support for these critical systems, advising stakeholders on IT platform direction by leveraging a strong understanding of business processes and SAP Treasury functionalities to identify and analyze technology solutions. Collaboration with diverse teams to manage dependencies, risks, and opportunities will be essential, alongside researching complex business issues, documenting requirements, directing system testing and implementation, designing documentation standards, and coaching team members to ensure robust risk management aligned with company policies, all while demonstrating proficiency in Agile methodologies and a proactive, solution-oriented mindset. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities. Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions. Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed. Researches complex business issues requiring advanced knowledge of business principles and theories. Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation. Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform. Provides work direction and coaching to team members and may provide input on performance and development plans. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Advanced knowledge of Microsoft Office tools. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Successful completion of an analyst assessment may be required. What sets you apart: Comprehensive experience in SAP application ownership/support, with a specific focus on treasury functions related to Liquidity and Cash Management. This includes a proven track record in troubleshooting, maintaining, and enhancing SAP systems to ensure optimal performance and user satisfaction. Proficiency in Agile methodologies. Proactive and solution oriented. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is available for this position. What you'll do: Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans. Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management. Responsible for direct report performance management, talent development, and career progression planning Accountable for overall teamwork product volume, quality, and business value delivery. Accountable for overall team regulatory, risk, and internal control compliance. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans. A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions. Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Holds team members accountable for performance goals and establishes business-driven development plans for the team. Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and analytics, technical, or business-relevant function OR If advanced degree in a STEM discipline, 6 or more years experience in data and analytics, technical, or business-relevant function. 3 years of direct team lead or management experience. Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions. Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects. Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies. Experience leading and coaching others in understanding and translating needs into requirements. Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources. SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making. Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture. Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights. Experience in direct people management, including coaching, mentoring, and performance management. Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Program and vendor management for the vision and dental plans. Subject matter expert for the wellness and fitness reimbursement programs. Oversee family building program. Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings. Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually. Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services. Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers. Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions. Assists with raised issues on benefit programs. Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy. Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants. Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs. Evaluates the efficiency and impact of changes for benefits programs and initiatives. Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings. Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations. Assists with benefit projects and initiatives and serves on cross functional teams. Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives. Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources. Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. Experience leading and/or running projects/programs. Working knowledge of data analysis tools and techniques. Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints. Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. *** Relocation assistance is available to Charlotte for this position *** The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AD & Actuarial Associate - AS07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Overview of the Position The position is part of the Global Specialty US Actuarial pricing team supporting the Financial Lines book of business. This role supports this segment's success as the Assistant Director & Actuarial Associate for Public D&O, Financial Institutions, and Transactional Liability business. The position will work in close partnership with our Underwriting Divisions as well as Finance, Claims, and IT departments. Responsibilities As a key member of the Global Specialty Actuarial team, this individual will perform a variety of actuarial functions including rate development, price monitoring, loss ratio planning, profitability studies and rate filing support where applicable. This person will also assist with semi-annual reserve studies. We seek a candidate with strong statistical, analytical and communication skills, who is eager to challenge and continuously improve established processes and creatively solve new problems. Please note: This position can be part of our Actuarial Student Program for individuals meeting the entry requirements. Pricing + Assist in the development, enhancement and maintenance of actuarial pricing methodologies and tools used by the Underwriting and Product teams. This includes tools focusing on risk segmentation as well as the development of account-specific indicated premium. + Identify and analyze critical pricing and profitability benchmarks. + Analyze internal pricing results and competitor information when available. + Assist in developing and maintaining price monitoring systems and tools. + Seek out innovative approaches and apply R/SQL skills to enhance existing processes and utilize predictive modeling. + Partner with Actuarial and other colleagues within The Hartford who support similar lines of business. + Foster strong connections between teammates and key business partners. General + Support financial planning and budgeting, including frequency and severity trend analyses. + Collaborate with Underwriting to help guide and monitor strategy. + Initiate and participate in the development of procedures to improve data quality. + Present analyses and recommendations to business partners to guide future decisions. Qualifications: + ACAS or near-ACAS preferred. Candidates with actuarial experience not pursuing exams will also be considered. + 3+ years of Property and Casualty Insurance Actuarial experience. + Knowledge of Actuarial Pricing and reserving techniques. + Strong technical/analytical skills; proficiency in Excel required and experience with R/SQL preferred. + General knowledge of Property and Casualty insurance operations. + Effective oral and written communications skills. + Independently motivated; constantly looking for areas to add value. + Teamwork skills include the ability to effectively collaborate and work with individuals across various teams. This role will have a Hybrid work schedule, with the expectation of working in an office 3 days a week (Tuesday through Thursday). Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $108,800 - $163,200 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (************************************* | Our Culture (******************************************************* | What It's Like to Work Here (************************************************** | Perks & Benefits (********************************************* Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day. 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Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management. As a Tech Risk & Controls Lead in Risk Management & Controls, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape. Job responsibilities: Serve as a key point of contact for the Firmwide Resiliency Office quality team, attend related forums, manage quality findings and resolution, cascade information and best practices, and accountable for any Enterprise Technology deliverables Stay up to date on process, procedure, and regulatory changes, ensuring ET Business Resiliency leads are aware of and integrating into plans and testing conclusion records Collaborate with cross-LOB/CF teams to determine opportunities for further uplift for the overall program Monitor the implementation of actions to be taken, ensuring timely execution and adherence to established timelines Determine areas of risk and/or frequent areas of issue, prioritize actions to bring overall program uplift Develop and deliver insights to management, highlighting themes, areas of opportunity, and progress updates Maintain clear and open communication channels with stakeholders, ensuring transparency and fostering a collaborative environment Develop and maintain key contacts and working relationships with various areas within Enterprise Technology, Controls peer groups, and Firmwide Resiliency Ensure timely escalation of key risks and issues to management and interested stakeholders Required qualifications, capabilities, and skills: 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary Synthesizes data quickly and communicates analysis succinctly and professionally Preferred qualifications, capabilities, and skills: CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred Minimum BS or equivalent level of education/experience preferred 7+ years in relevant business role, operations management, project/program management, or governance Ability to maintain professional documentation for internal and external reporting purposes Demonstrated knowledge/background in business resiliency #CTC

Role Value Proposition: The role of Director Enterprise Data Design requires a senior person experienced in data architecture, including conceptual modeling, logical modeling, and business data design, and involves managing a COE and federated team. This role is crucial for translating insurance business needs into robust, scalable, and efficient data models and designs, ensuring data assets are well defined, integrated, and aligned with organizational strategy. Additionally, this leader will manage staff at all levels to grow their skills, foster team spirit, and encourage collaboration. The successful candidate will drive best practices for data architecture, modeling, and business data design throughout the enterprise Key Responsibilities: * Identify opportunities for efficiencies: Align business terms and business concept definitions with logical data modeling, integrating into the data dictionary and data glossary * Creation of a conceptual model in collaboration with business stakeholders, analysts, and data domain experts * Implement API Library Platform: Partner with technology and infosec to implement an API catalog of approved APIs * Federated Target Operating Model Oversight: Define a governance approach to federated enterprise conceptual data modeling * Establish oversight of all enterprise data architecture, including the conceptual, logical, and business data design * Define and establish KPIs and reporting Essential Business Experience and Technical Skills: Required: * Bachelor's degree in data management, data sciences, computer science, or related field. * 10+ years of experience in enterprise-wide implementation of data architecture, conceptual modeling, logical modeling, and business data design * Experience with ERWIN, Collibra, or other Data Modeling and Management tools. * Strong analytical and problem-solving skills with an ability to create simple solutions for complex business problems * Exceptional communication and presentation skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences. * Experience in influencing without authority * Experience in modern data stack and operations. * Strong project management skills. Experience working in enterprise, complex, large-scale, multi-team programs. Preferred: * Certification as a plus, e.g., MS Certified, Google Certified, Oracle Certified, MongoDB Certified * Deep understanding of different database technologies and their tradeoffs, e.g. Databricks, Azure Synapse, MongoDB, Oracle, PostgreSQL, Snowflake, Fabric, AWS Redshift At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Must be within a commutable distance of the Oriskany, NY, Tampa, FL, Cary, NC, Aurora, IL, Bloomfield, CT, office location In office once a month for meetings Training - 8 - 10 weeks, M-F virtual (8 - 4pm) EST Shift: 8 hour day + 1/2 hour lunch. Start time flexible from 7 - 9am EST. Start Date: 03/2/2026 Key Responsibilities: Manages assigned caseload of complex cases; applies specialized training/knowledge to the assessment of cases; provides technical insight and advice. Reviews, records, and analyzes medical records and treatment plans data and compares duration control guidelines and clarifies functional inconsistencies Provides recommendations to team regarding employee's current or potential functional abilities Develops goal-focused return-to-work plans; addresses barriers for return to work Facilitates communication between employee, physician and employer and partners with all parties to achieve a positive outcome Follows established claim policies and practices to resolve claims issues Performs other related duties as assigned or required. Essential Business Experience and Technical Skills: Required Master's Degree in Clinical Psychology or Social Work; if Registered Nurse will accept associate degree or higher with current RN state license. Must have 2+ years of experience in Psych (BSN Preferred) 2+ years of experience in inpatient or intensive outpatient or outpatient therapy in a clinical setting Preferred Licensure in Clinical Psychology or Social Work Disability insurance or workers compensation case management, private rehabilitation risk management, occupational health, or rehabilitation facility is highly preferred Solid verbal and written communication skills Analytical and critical-thinking skills Deep and broad technical knowledge of medical conditions, prognosis, and treatment Basic understanding of the disability contract, its key provisions, and the implication of those provisions 5+ years of experience The expected salary range for this position is $63,500 - $84,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $63,500 - $84,700

In person Training - 7 weeks 8a-5p In office once a month for office meetings Summary of Responsibilities: Throughstrong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call that is consistent with GCS values and principles, while assisting MetLife customers with questions on their policy, features, benefits and executing on requests for transactions or processing. Create an environment that promotes a high level of engagement among associates and delivers on superior customer satisfaction. Clearly communicate with and coach associates to ensure key business metrics are delivered. Principal Responsibilities: * Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. * Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience. * Proactively coach, motivate and develop associates to ensure their performance exceeds our customer's expectations. Hold them accountable for those results. * Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth. * Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures. * Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action. * Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines. * Foster collaboration among peers and with other partners by building effective, results-driven relationships to leverage resources across GCS and MetLife. Knowledge/Skills/Competencies Required: * New hires should live a commutable distance from the site the role is posted in * Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change * Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization * Demonstrated excellent interpersonal communication and coaching skills to develop talent for the future * Strong supervisory/leadership skills and abilities * Customer focused * Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers * Demonstrated problem solving and decision-making skills along with the ability to manage multiple projects * Ability to manage change and to support company-wide initiatives * Ability to work effectively as a member of a supervisory team * Knowledge of the organization's operations, quality management tenets, products and services as well as those of related organizations and business partners * General understanding of the Company's Human Resources policies and procedures What Can Give You an Edge (Additional Skills) * Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * Innovative and Self-Directed. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Role Value Proposition: The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife. We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization. Key Responsibilities: Team Leadership: * Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle. * Provide guidance, mentorship, and technical expertise to team members. * Foster a collaborative and high-performance team culture. * Provide guidance through effective communication and SOP development and maintenance for offshore resources that perform key daily operational tasks. Operational Oversight: * Ensure strict adherence to daily and monthly deliverable SLAs. * Oversee all operational activities and communicate completion as required through the designated channels. * Review work objects for data hygiene and state accuracy. * Assist with the Investigation and troubleshooting of output variances and technical issues within the Apptio platform. * Collaborate with cross-functional teams to resolve technical challenges. * Provide timely and effective solutions to ensure business partner's deliverable timelines are not negatively impacted. Solution Design and Development: * Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform. * Customize and configure Apptio modules to meet specific business requirements. * Conduct thorough testing and validation of developed solutions. * Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform. * Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting. Optimization and Improvement: * Continuously assess and optimize existing solutions within the Apptio platform. * Identify opportunities for process improvements and automation. * Implement best practices to enhance the efficiency and effectiveness of Apptio solutions. * Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events. Essential Business Experience and Technical Skills: Required: * 5+ years of relevant experience. * Experience modeling financial data within the Apptio platform. * Strong quantitative and analytical skills for financial modeling and analysis. * Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting. * Demonstrated strength in conducting analysis of large data sets and preparing clear summaries. * Ability to work efficiently and effectively across all levels of the organization. * High degree of organization and ability to manage multiple, competing priorities simultaneously. * Experience leading others in design, development, and implementation activities. * Excellent communication and presentation skills to executive personas. Preferred: * Bachelor's degree in business finance, Information Technology, or a related field. * Experience with Apptio Software as a Service platform. * Experience using enterprise-scale data analytics software solutions such as Apptio, ApptioOne, Tableau, SAS, Qlick, and Power BI. * Experience in an Apptio consulting environment. * Experience with Cloudability or Flexera. * Knowledge and application of relational database concepts. * Previous experience working with scripting, report building, etc. * SAFe/Agile Exposure. * Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support. * Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services. * Broad experience in the financial services industry. * Relevant certifications. At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be located in our Charlotte, NC office. Relocation assistance is not available for this position. We are seeking a proactive and innovative AML/Fraud Reporting Team Manager to lead our reporting efforts in the fight against financial crime. In this role, you will oversee the development and delivery of critical second line AML, Fraud, and other operational reports, ensuring EMG and Operations stakeholders have the information they need to effectively manage risk. The ideal candidate possesses a strong technical background, a deep understanding of AML and Fraud business processes, and outstanding leadership skills. You will manage a team of report developers, collaborate with IT, and be adept at adapting to unforeseen circumstances with creative solutions to ensure accurate and timely reporting. Manages teams on using data from internal and external sources to provide insight to analyst and decision-makers. Manages a team responsible for collaborating with stakeholders and other data and analytical leaders to define data and analytic needs for business functions. Prototypes solutions for displaying information based on business needs. Provides consultation to users and lead cross-functional teams to address business issues. What youll do: Collaborates with other data analyst and IT leaders across the Enterprise to implement an information strategy. Understands and supports the execution of the business intelligence strategic plan and partners with the business on determining compliant support solutions. Consults and advises business partners on decision support solutions. Ensures teams maintain understanding of business processes and high end-user satisfaction through meaningful partnerships. Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Responsible for direct report performance management, talent development, and career progression planning. Accountable for teamwork product volume, quality, and business value delivery. Serves as a liaison between the business and IT teams to build USAA core information delivery capabilities. Maintains industry expertise; advises and applies best practices in business intelligence solutions and platforms, usability testing, experience design and storytelling. Partners with line of business and Enterprise teams to ensure adherence to information governance and management standards. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (10 years of experience in lieu of degree). 6 years of experience in data and analytics, technical or business-relevant function OR if advanced degree in a STEM discipline, 4 or more years experience in data and analytics, technical, or business-relevant function. 2 years of direct team lead, supervisory or management experience. Experience in authoring and gathering requirements for moderately complex business intelligence solutions. Demonstrated facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams. Demonstrated experience applying business intelligence practices, methods, and problem-solving strategies. Experience leading and coaching others in understanding and translating needs into requirements. Knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources. Advanced experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Demonstrated the ability to embed intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: Familiar with USAA AML processes, procedures, and reporting standards. Knowledge of USAA data structure and data governance standards. Proven background in Anti-Money Laundering (AML) and/or Fraud Investigations. Familiarity in financial crimes concepts, including transaction monitoring, AML and Fraud investigations, and case management systems. Mastery of AML, Fraud, CTR, OFAC, PEP/NN, KYC, QA/QC concepts, terminology, regulatory requirements, and data table structures as foundational domains to oversee the development and delivery of critical AML, Fraud, and other related operational, management, and regulatory reporting and metrics. Advanced analytical skills with expertise in understanding business problems and translate to technical and reporting solutions, with strong attention to detail. Excellent communication and collaboration skills for working with cross-functional teams; ability to bridge the gap between technical features and business needs. Proven ability to lead diverse teams with varied skill sets to achieve common goals. This includes effectively assigning projects, tracking progress, and empowering team members to resolve obstacles independently. The ideal candidate also possesses strong negotiation skills and sound judgment in determining when and how to escalate issues appropriately. Technical Proficiency: Expertise in Snowflake, including data modeling, advanced SQL development, and performance tuning. Proficiency in Universe Design Tool (UDT) and/or Information Design Tool (IDT). Experience developing complex WebI reports with custom calculations, filters, prompts, and sections. Solid understanding of SQL, relational databases (e.g., Snowflake, Oracle, Microsoft SQL Server, etc.), data modeling principles, and cloud data architecture. Experience with multiple programming languages/environments (e.g., Python, SAS, SQL, etc.). Experience with reporting tools/technology (e.g., Tableau, Business Objects, SalesForce, Dremio, etc.). Experience working with large datasets and optimizing report performance. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: The salary range for this position is: $114,080 - $205,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. Required Qualifications, Capabilities, and Skills Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. Ability to quickly and accurately learn products, services, and procedures. Client service experience or comparable experience. High school diploma or GED equivalent. Preferred Qualifications, Capabilities, and Skills Strong desire and ability to influence, educate, and connect customers to technology solutions. Cash handling experience.

JobID: 210689565 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $78,000.00-$129,000.00; Jersey City,NJ $78,000.00-$129,000.00; Chicago,IL $64,000.00-$115,000.00; Palo Alto,CA $78,000.00-$129,000.00; Seattle,WA $78,000.00-$129,000.00 About the Program At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring. The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide. The ReEntry Program is a 15-week fellowship program, beginning April 20, 2026 and ending July 31, 2026 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set. Please refer to our ReEntry Overview page for further information regarding the Program. Commercial Bank The CB Product organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate & Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams. Segments: CLIENT SOLUTIONING, COMMERCIALIZATION, INDUSTRY SOLUTIONS, PRODUCT EXPERIENCE What We Look For: Creative and innovative team players with analytical, technical, problem solving, planning and organizational skills. Individuals must have strong interpersonal skills and be able to communicate effectively in presentations, expressing complex financial strategies in an organized and articulate manner. The ability to relate well to external clients and internal partners and establishing strong working relationships.

The Team You Will Join When you join MetLife's US Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity As an Early Career Technologist, you will contribute to the development and support of software applications and platforms that help people build a more confident future. This is an ideal opportunity for Technical Professionals with 1 - 2 years of experience who is passionate about learning and building scalable, secure, and intelligent solutions. You'll work in a collaborative, agile environment and gain exposure to modern software engineering practices and AI-enabling technologies. Location: Hybrid schedule. Must be in commutable distance to: * Cary, NC * Greenville, SC * Clarks Summit, PA Key Responsibilities * Design, develop, test, and deploy software applications (Full Stack Development) using modern programming languages and frameworks. * Build and maintain enterprise-grade applications and solutions with a focus on security and performance. * Integrate AI Capabilities (e.g., GenAI APIs, ML models) into applications. * Participate in peer reviews of code, solution designs, and configurations. * Collaborate with cross-functional teams to gather requirements, refine user stories, and deliver innovative solutions. * Troubleshoot and resolve production incidents and service requests. Required Qualifications * Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, * 1+ year of experience in Software Application Development with modern technologies, which include (but not limited to) any of the following: * Java, Python, C#, JavaScript/TypeScript * Experience with object-oriented programming concepts. * Experience with relational databases and SQL. * Internship or project experience in Software Application Development with modern technologies. Preferred Qualifications * 2 years of experience in Software Application Development with modern technologies, which include (but not limited to) any of the following: * Experience with Git-based repositories (GitHub, Bitbucket, Azure Repos). * Familiarity with AI/ML and emerging technologies, including: * Generative AI concepts, prompt engineering, and LLM APIs (e.g., Azure OpenAI). * Familiarity of Responsive UI/UX development concepts. * Understanding of Relational and NoSQL database design concepts. * Understanding of cloud-native application development and deployment on platforms such as Azure, AWS, or Google Cloud. * Understanding of DevOps and automation practices, including CI/CD, release management, and tools such as Azure DevOps, Selenium, JUnit/Mockito. * Understanding of modern Identity and Access Management and application security (AppSec) practices. * Demonstrated ability to quickly learn and apply new skills to deliver high-quality software. * Strong academic record or demonstrated extracurricular success (research, projects) in any field. Candidate must be currently authorized to work in the United States and must not require MetLife sponsorship or support for an immigration-related employment benefit (e.g., work permit or temporary work visa) in any capacity now or in the future. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is 67,800 - 95,850. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. 67,800 - 95,850

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** **The Quantitative Risk Analyst internship focuses on practicing skills that play a crucial role in identifying, assessing, and mitigating risk across USAA. You will learn real corporate world sophisticated quantitative techniques to model and lead risks and provide critical insights to advise strategic decisions. The opportunity may lead to selection into a two-year risk development rotational program following graduation. Rotational placings may vary depending on business needs.** Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internship is based at USAA Corporate Headquarters in San Antonio, TX, Plano, TX, and Charlotte, NC. Interns offered full-time roles may have the opportunity to work out of one of USAA's satellite locations. **What you'll do:** Our Quantitative Risk Analyst Interns, work under direct supervision and following risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks: + Applies foundational knowledge to support the assessment of future risk, opportunities, and efficiency. + Applies foundational learning to help support the team in producing standard methodologies that quantify risk and aggregate exposures. + May assist with model validation activities and model validation reporting. + Participates in the production of analytical material needed for discussions with cross functional teams to understand sophisticated business objectives and influence solution strategies. + Compiles communication materials pertaining to analytical results, findings and solutions for governance committees and business process owners to influence business analysis. + Supports internal/external audits, regulatory reviews and rating agency requests. **What you have:** To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. **Our 2026 internship will start on May 27, 2026 and last through August 7, 2026.** + Graduation date cannot be prior to **August 7, 2026** + Pursuing a bachelor's degree or higher in Business, Finance, or related field at a 4-year accredited university. + 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required. + Foundational and conceptual knowledge of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area required. + Foundational knowledge of data analysis tools and techniques. **What sets you apart:** + Knowledge of information security/IT + Knowledge of reporting and analysis, and control testing + Data analytical skills, risk management interest + Detail oriented/strong organization/ self-starter + Proficient with Excel **Compensation range:** The salary range for this position is: $27 - $28. Interns will receive an intern stipend to assist with expenses. **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

The Team You Will Join The Container Platform Team is responsible for supporting Container Platforms, specifically for OpenShift Container Platform, hosting a fleet of Kubernetes clusters, with multitenancy and Hybrid considerations. The team proactively assesses the overall health of systems, performance, and incident trending reports and develops automation to facilitate self-serviceability, address system resilience and stability by using site reliability engineering principles and practices The Opportunity The Lead Enterprise Infrastructure Engineering role for the Container Platform teams is responsible for advancing cloud native technologies that align specifically to our On-premises and regulatory system strategy. This role and team support multiple countries and are responsible for designing and maintaining the OpenShift Platform standards globally. This is an exciting role that will exercise a working knowledge of varying application frameworks running on various platforms, physical and virtual environments, with portability capabilities to effectively run on different cloud providers, hypervisors, operating systems, Network devices, Storage devices, and Database servers. This position supports critical business activity within a 24/7 Servicing DevOps agile team. Must align with Agile methodology, understand the ITSM process, operations data, and real-time visibility requirements, and how each interacts with the operation of complex production environments. We are looking for an individual who can lead develop concise solutions for complex ideas within the Kubernetes and microservice domain. Exercising critical thinking, collaborate effectively across teams, and have an automation-first mindset, with a desire to work with modernized and often transformational workforce toolsets and methods. Success in this role requires Site Reliability Engineering principles and practices while exhibiting a continuous learning mindset. The Senior Infrastructure Engineer is responsible for accelerating agile delivery by adopting a platform-oriented Infrastructure and Operations (I&O) operating model while driving automation with Infrastructure as Code as the cornerstone approach to enabling this. You'll collaborate closely with an array of global colleagues and customers at all levels in an environment where every contribution is respected, and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities) * Exhibits the skills to collaborate with and achieve actionable results, build healthy and sustainable relationships, and the capability to interact within all levels of the organization. * Working experience in OpenShift, K8s distros and Docker. * Lead the coordination, check, and apply critical patches in OpenShift/Kubernetes. * Knowledge of CI/CD methodology and tooling (AzDo, GIT, Tekton). * Manage the container platform ecosystem (installation, upgrade, patching, monitoring). * Reliability Management mindset / Troubleshooting. * Takes lead role in projects and provides technical expertise for integrating products and technologies. * Leads and participates in incident analysis and provides root cause updates to management. * Provides SME knowledge in enterprise-wide projects or initiatives. Exhibits an automation-first mindset. * Works with peers in Global Technology to ensure the stability and performance of the infrastructure. * Develops ongoing relationships and routines with industry partners and vendors regarding thought leadership, industry trends, product directions, and required product enhancements. * Has responsibility for operations, participation in the evaluation of new and existing software products, and integrations. * Willing to work in rotational shifts and occasionally serve in rotation on-call capacity. * Provides technical guidance and mentors team members. * Manages service levels provided by the managed service provider. Required Skills: * 5+ years of overall experience as an infrastructure engineer or equivalent space. * Good working knowledge of "Infra-as-code" toolsets such as Ansible. * Python and shell scripting experience. * Experience with Kubernetes distros, containerization, Linux / UNIX technologies. * Proven experience in supporting distributed applications in the cloud (Including Azure, AWS, and/or GCP). Preferred Skills: * Container Runtimes (Podman / Docker), Kubernetes (OpenShift) / Swarm Orchestration, Terraform and GoLang framework, and/or Microservices Architecture. * Experience administering and supporting OpenShift. * Good understanding of Site Reliability Engineering principles and exhibits a continuous learning mindset. * Experience with on-premises cloud platforms preferred. * Good knowledge of using GIT / AzDo / Tekton and related Version Control tools. * Good working knowledge of Observability / Monitoring toolsets such as Grafana, ELK (Elastic), AppDynamics, and/or Zenoss. * Excellent oral and written communication skills to communicate technical concepts to a technical and non-technical audience. * Demonstrated ability to establish relationships and build rapport to influence colleagues at all levels, uncover business issues, and identify needs. * Bachelor's degree in computer science, Computer Engineering, Information Systems, or related field, or ten years of equivalent work experience. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Who We Are The Cloud Services Engineering (CSE) team is a key part of of the Cloud Engineering and Enablement organization, which is responsible for defining and delivering cloud infrastructure standards and services globally for MetLife. Cloud Services Engineering (CSE) team is the driving force behind the standardization and enablement of the Azure services portfolio at MetLife, including application, data, AI, integration, and more. As stewards of MetLife's Azure service catalog, we set the standards and orchestrate the seamless adoption of cutting-edge cloud capabilities across the enterprise. What We Do Our team partners closely with application, data, and business solution teams to architect, optimize, and future-proof MetLife's Azure infrastructure. We deliver robust, enterprise-ready solutions through custom Terraform modules, automation frameworks, and best-in-class configuration practices-ensuring security, compliance, and operational excellence at scale. · Cloud Architecture & Strategy: Define and evolve enterprise cloud standards and patterns. · Terraform Module Development: Establish reusable, secure, and compliant infrastructure-as-code modules. · Service Enablement: Integrate new Azure services and capabilities to meet business needs. · Cost Optimization: Implement strategies to reduce cloud spend while maintaining performance. · Security & Compliance: Ensure adherence to regulatory requirements and best practices. · Performance & Reliability: Continuously improve efficiency and resiliency of cloud services. · Operational Readiness: Equip operations teams with tools and processes for effective support. · Governance & Standardization: Maintain consistent configuration standards across the organization. The Value We Provide Our team accelerates MetLife's digital transformation by delivering: · Innovation & Agility: Rapid adoption of emerging Azure technologies. · Cost Efficiency: Optimized resource utilization and financial stewardship. · Security & Compliance: Protection against threats and regulatory alignment. · Reliability & Performance: High availability and operational excellence. · Standardization & Ownership: Scalable, secure, and consistent cloud operations. Position Summary We are seeking a visionary[1] leader to head our Cloud Services Engineering team. This role will own the design, development, and governance of Azure infrastructure service automation, ensuring security, scalability, and cost efficiency. The Director will manage a team of skilled engineers, drive strategic initiatives, and partner with senior technology leaders to advance MetLife's cloud capabilities. Key Responsibilities Leadership & Strategy · Define and execute the enterprise cloud engineering roadmap aligned with business and technology objectives. · Lead strategic initiatives to modernize infrastructure and adopt emerging technologies. · Partner with architecture, security, and operations teams to ensure cohesive cloud governance. Team Management · Build, mentor, and lead a high-performing cloud engineering team. · Foster a culture of innovation, collaboration, and continuous improvement. Technical Oversight · Own development and maintenance of Terraform modules and IaC standards. · Ensure consistent Azure service configuration and compliance across all environments. · Drive cost optimization, security hardening, and performance tuning initiatives. Operational Excellence · Establish processes for operational readiness and incident response. · Monitor health advisories and proactively mitigate risks. Required Skills: * Cloud Expertise: Deep knowledge of Azure services, networking, security, and governance. * Infrastructure as Code: Advanced experience with Terraform and Terraform Cloud. * DevOps & Automation: Strong understanding of CI/CD pipelines and automation frameworks. * Security & Compliance: Proven ability to implement cloud security best practices. * Leadership: Experience managing engineering teams and driving enterprise-scale initiatives. * Bachelor's degree in computer science, Information Technology, or related field. * 7+ years of experience in cloud engineering, with at least 5 years in leadership roles. * Excellent communication and collaboration skills. Preferred Skills: * Certifications such as Azure Solutions Architect Expert and Terraform Associate. * Experience in large-scale enterprise environments. * Financial Stewardship: Ability to optimize cloud spending and managing budgets effectively. References Visible links 1. **************************************************************************************************************************************************************************************** Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.