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MetLife jobs in Cary, NC

- 203 jobs
  • Associate - EPM M&A

    Metlife 4.4company rating

    Metlife job in Cary, NC

    The Team You Will Join The Mergers & Acquisitions (M&A) Execution team you will join is focused on executing acquisitions, divestitures, and other corporate development initiatives in support of Enterprise strategic objectives. The team consists of purpose-driven professionals who can navigate both US and international initiatives. The Opportunity The Associate Manager, M&A Execution (GG11) is responsible for the coordination and delivery of large-scale business transformation projects across the enterprise. This role works under general guidance to ensure program governance, continuity, and stakeholder alignment. The Associate Manager will contribute to cross-functional projects that impact business and operational strategies. As MetLife continues to grow strategically, M&A excellence is critical to protecting our interests from a financial and risk perspective. Transaction Support * Coordinate multiple workstreams or moderately complex programs aligned to business transformation goals. * Serve as a point of contact for project documentation, tracking, and escalation of issues. * Partner with cross-functional teams to facilitate data collection, analysis, and reporting. * Maintain dashboards, financial trackers, and reporting tools for transformation initiatives. * Perform moderately complex research and contribute to recommendations that support program delivery. Prepare executive-level materials in support of program updates and planning sessions.* Engage with internal stakeholders and partners to align milestones, risks, and mitigation plans. Strategy and Planning Support * Support strategic planning activities by preparing materials and coordinating deliverables that inform leadership decisions related to enterprise M&A and transformation initiatives. What You Need to Succeed (Required Qualifications) * Management Consulting and/or M&A Experience or * Strong written and verbal communication skills with the ability to interact effectively across levels and functions. * Ability to create polished, leadership-ready materials with clear, concise messaging. * Strong Organizational Skills with the ability to manage multiple priorities in a fast-paced environment. * Foundational understanding of program governance and business operations. * Ability to gather and synthesize data into useful insights. * Demonstrated ability to evaluate information and support effective planning, risk identification, and decision-making. * Strong attention to detail and accountability for delivering high-quality outputs. * Able to navigate evolving priorities and independently progress work while leveraging input from others as needed. Preferred Qualifications * Management consulting experience strongly preferred * BA / BS Degree * 6+ years' experience encompassing business, finance, and technology * 6+ years' experience managing people and/or projects * Proficient in Excel and understanding of data models * Proficient in PowerPoint Job Related Skills * Contract Management * Project Management * Financial Acumen / Expense Management * Time Management * Ability to Organize and Synthesize Multiple Data Sources * Process Engineering Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
    $51k-89k yearly est. 60d+ ago
  • Responsible Use AI - Process Management Lead

    Metlife 4.4company rating

    Metlife job in Cary, NC

    The Opportunity The Responsible Use of Data and AI Lead-Monitoring will play a pivotal role in ensuring the Responsible Use of Data and AI program delivers on its commitment to ethical, compliant, and risk-aware AI deployment. This position is responsible for overseeing the post-deployment lifecycle of AI use cases, with a focus on continuous monitoring, control validation, and risk re-assessment. The role ensures that medium and high-risk AI use cases remain within acceptable risk thresholds and that monitoring plans are executed, tracked, and revalidated on a defined cadence. Additionally, this leader will provide Quality Assurance oversight of Responsible Use of Data and AI risk assessments, with a particular emphasis on low-risk use cases, ensuring that low-risk classifications are accurate and that governance standards are upheld. This role collaborates across business units, control partners, and governance teams to maintain a robust oversight framework and drive continuous improvement in AI risk management. How You'll Help Us Build a Confident Future (Key Responsibilities) * Monitoring Oversight: Define and manage ongoing monitoring requirements for AI use cases across Lines of Business (LOBs), ensuring alignment with risk tiering and control partner expectations. * Control Tracking: Track and document the execution of medium and high-risk controls, ensuring mitigation plans are implemented, monitored, and validated. Maintain visibility into control status across the Responsible Use of Data and AI portfolio and escalate unresolved risks as needed. * Risk Assessment QA: Provide independent Quality Assurance oversight of Responsible Use of Data and AI risk assessments, validating consistency, completeness, and accuracy of risk ratings and control recommendations across all zones. * AI Impact Assessment Validation: Review and validate AI Impact Assessment documentation to ensure it accurately reflects the identified risks, recommended controls, and defined monitoring requirements. Confirm that assessments are comprehensive, consistent across use cases, and aligned with Responsible Use of Data and AI governance standards. * Use Case Revalidation: Coordinate periodic assessments of AI use cases based on risk level (e.g., high risk annually, medium every two years, low every three years), ensuring timely updates to risk ratings and control effectiveness. * Portfolio Management: Maintain a centralized risk registry of AI use cases, monitoring plans, and control statuses using IBM Watson governance platform. Provide visibility into the RUAI risk landscape. * Stakeholder Engagement: Partner with control functions (Ethical AI, Privacy, Information Security, Model Risk, Legal, etc.) and business teams to ensure monitoring responsibilities are clearly defined, executed, and escalated when necessary. * Continuous Improvement: Identify trends, gaps, and lessons learned from monitoring activities and risk assessments to inform updates to Responsible Use of Data and AI policies, training, and governance practices. * Regulatory Alignment: Stay current on emerging regulatory requirements and industry standards (e.g., NIST AI RMF, ISO 42001, EU AI Act) to ensure MetLife's Responsible Use of Data and AI monitoring practices remain compliant and forward-looking. * Reporting & Communication: Prepare and deliver regular dashboards and updates to Responsible Use of Data and AI leadership and governance committees on monitoring outcomes, risk trends, assessment QA findings, and remediation progress. Required Skills: * 8-10 years of experience in risk management, IT Risk Management, compliance, governance, or AI/data oversight roles, with a strong understanding of AI lifecycle risks. * Bachelor's or advanced degree in a technical, data, or governance-related field (e.g., Business, Finance, Risk Management, Public Policy). * Demonstrated success in implementing monitoring programs or compliance processes at scale. * Strong understanding of AI fundamentals and Responsible AI principles, including ethical, legal, and societal considerations in AI deployment. * Proven ability to manage cross-functional initiatives and influence stakeholders across business, technical, and control functions. * Familiarity with AI governance frameworks and regulatory standards (e.g., NIST AI RMF, ISO 42001, EU AI Act). * Strong analytical, communication, and program management skills. Preferred Skills: * Experience with risk monitoring platforms and tools (e.g., OpenPages, Watson, GRC systems). * Certifications in Risk Management such as GRC Professional Certification (OCEG) or CRISC (Certified in Risk and Information Systems Control) is highly desirable. * AIGP certification or working toward AIGP preferred. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
    $79k-105k yearly est. 5d ago
  • Industry Executive - Life Sciences Coverage, South Region - Managing Director, Commercial Bank

    Jpmorgan Chase & Co 4.8company rating

    Raleigh, NC job

    JobID: 210638601 JobSchedule: Full time JobShift: Base Pay/Salary: Washington,DC $300,000.00-$500,000.00 Industry Executive - Life Sciences Coverage, South Region - Managing Director, Commercial Bank The Life Sciences team is part of J.P. Morgan's Commercial Bank in its Middle Market Banking and Specialized Industries group. In this role you will be the focal point of client acquisition and ongoing relationships with the world's most innovative companies. We work both independently and as part of a dynamic team to deliver the entire firm to our clients. As an Industry Executive - Life Sciences Coverage, South Region - Managing Director within the Commercial Bank, you will spearhead a team of Bankers focused on expanding and sustaining profitable banking relationships with Life Sciences clients. You will collaborate closely with credit underwriting, treasury sales, client service, and other functional areas to provide comprehensive products and solutions to clients. Additionally, you will manage your own portfolio while leading the banking team, with client visits accounting for roughly 25% of your schedule. Job Responsibilities * Champion a culture of innovation and a customer centric mindset * Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships * Deliver the entire firm across lines of business * Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies * Lead specially assigned projects for the benefit of region and national team * Hire, manage, coach, mentor and retain a high performing and diverse team * Foster a diverse, equitable and inclusive work environment Required Qualifications, Capabilities and Skills * Typically a minimum of ten years account relationship management experience with a focus on business relationships * Understanding of Commercial Banking products and services with knowledge of the region * Ability to mobilize internal networks and resources * Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor * Management experience in a Commercial Bank setting, specifically leading a commercial lending sales team * Sales management and business development skills with proficiency in building and maintaining positive client relationships * Excellent verbal and written communications skills; able to effectively communicate clearly and concisely Preferred Qualifications, Capabilities and Skills * Bachelor's degree and formal credit training preferred * Strong technology experience; digital background preferred * Flexible to changing business priorities and ability to multitask * FINRA securities licenses 79, 63 and 24 required or ability to obtain within reasonable time frame
    $300k-500k yearly Auto-Apply 60d+ ago
  • Director Enterprise Data Design

    Metlife, Inc. 4.4company rating

    Metlife, Inc. job in Cary, NC

    Role Value Proposition: The role of Director Enterprise Data Design requires a senior person experienced in data architecture, including conceptual modeling, logical modeling, and business data design, and involves managing a COE and federated team. This role is crucial for translating insurance business needs into robust, scalable, and efficient data models and designs, ensuring data assets are well defined, integrated, and aligned with organizational strategy. Additionally, this leader will manage staff at all levels to grow their skills, foster team spirit, and encourage collaboration. The successful candidate will drive best practices for data architecture, modeling, and business data design throughout the enterprise Key Responsibilities: * Identify opportunities for efficiencies: Align business terms and business concept definitions with logical data modeling, integrating into the data dictionary and data glossary * Creation of a conceptual model in collaboration with business stakeholders, analysts, and data domain experts * Implement API Library Platform: Partner with technology and infosec to implement an API catalog of approved APIs * Federated Target Operating Model Oversight: Define a governance approach to federated enterprise conceptual data modeling * Establish oversight of all enterprise data architecture, including the conceptual, logical, and business data design * Define and establish KPIs and reporting Essential Business Experience and Technical Skills: Required: * Bachelor's degree in data management, data sciences, computer science, or related field. * 10+ years of experience in enterprise-wide implementation of data architecture, conceptual modeling, logical modeling, and business data design * Experience with ERWIN, Collibra, or other Data Modeling and Management tools. * Strong analytical and problem-solving skills with an ability to create simple solutions for complex business problems * Exceptional communication and presentation skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences. * Experience in influencing without authority * Experience in modern data stack and operations. * Strong project management skills. Experience working in enterprise, complex, large-scale, multi-team programs. Preferred: * Certification as a plus, e.g., MS Certified, Google Certified, Oracle Certified, MongoDB Certified * Deep understanding of different database technologies and their tradeoffs, e.g. Databricks, Azure Synapse, MongoDB, Oracle, PostgreSQL, Snowflake, Fabric, AWS Redshift At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $140,000 to $185,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $140,000 to $185,700
    $140k-185.7k yearly 59d ago
  • Treasury Management Officer - Commercial & Specialized Industries - Executive Director

    Jpmorganchase 4.8company rating

    Raleigh, NC job

    Are you customer focused, enjoy building relationships and providing financial solutions to your clients? You have found the right team. As a Treasury Management Officer in Commercial Banking, you will generate new treasury management business and maintain relationships with clients. You will leverage your deep treasury product knowledge to develop and execute a localized market and product strategy while developing partnerships with Bankers, Client Service, Product Leadership (Core Cash, Card and Commerce Solutions) and Implementation teams. Job responsibilities Grow revenue by successfully prospecting and sourcing new treasury management business while retaining and expanding existing customer relationships Create strategic dialogues around key client-centric issues, incorporating best practices, industry benchmarking, opportunity quantification and solution positioning Collaborate with bankers and clients at senior and strategic levels to proactively provide integrated treasury solutions within a consultative and client driven framework Lead business process reviews aligned to key client sales opportunities and engage industry solutions specialist for complex client business process reviews Raise new solution ideas while partner with internal product stakeholders to represent the client perspective in the development and evolution of complex products and solutions Deliver thought leadership to the market, prospects and clients on the working capital solutions at client roundtables, industry conferences, webinars, and professional media platforms Manage the non-credit risk for customer portfolio and monitor and enhance profitability of all assigned relationships Required qualifications, capabilities, and skills 10+ years of cash management, sales and relationship management experience Success developing new business with focus on prospecting utilizing strong selling and negotiation skills Knowledge and understanding of Treasury Service products, credit and risk process, overdraft management discipline, and pricing philosophy Excellent verbal and written communication skills Ability to develop strong working relationships with clients, colleagues, external centers of influence (COI), and external consulting organization Strong time management, organizational and planning skills Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor Preferred qualifications, capabilities, and skills Bachelor's degree Certified Treasury Professional designation Strong creative solution and problem-solving abilities
    $129k-188k yearly est. Auto-Apply 10d ago
  • Apptio Technical Support Lead

    Metlife 4.4company rating

    Metlife job in Cary, NC

    Role Value Proposition: The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife. We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization. Key Responsibilities: Team Leadership: * Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle. * Provide guidance, mentorship, and technical expertise to team members. * Foster a collaborative and high-performance team culture. * Provide guidance through effective communication and SOP development and maintenance for offshore resources that perform key daily operational tasks. Operational Oversight: * Ensure strict adherence to daily and monthly deliverable SLAs. * Oversee all operational activities and communicate completion as required through the designated channels. * Review work objects for data hygiene and state accuracy. * Assist with the Investigation and troubleshooting of output variances and technical issues within the Apptio platform. * Collaborate with cross-functional teams to resolve technical challenges. * Provide timely and effective solutions to ensure business partner's deliverable timelines are not negatively impacted. Solution Design and Development: * Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform. * Customize and configure Apptio modules to meet specific business requirements. * Conduct thorough testing and validation of developed solutions. * Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform. * Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting. Optimization and Improvement: * Continuously assess and optimize existing solutions within the Apptio platform. * Identify opportunities for process improvements and automation. * Implement best practices to enhance the efficiency and effectiveness of Apptio solutions. * Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events. Essential Business Experience and Technical Skills: Required: * 5+ years of relevant experience. * Experience modeling financial data within the Apptio platform. * Strong quantitative and analytical skills for financial modeling and analysis. * Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting. * Demonstrated strength in conducting analysis of large data sets and preparing clear summaries. * Ability to work efficiently and effectively across all levels of the organization. * High degree of organization and ability to manage multiple, competing priorities simultaneously. * Experience leading others in design, development, and implementation activities. * Excellent communication and presentation skills to executive personas. Preferred: * Bachelor's degree in business finance, Information Technology, or a related field. * Experience with Apptio Software as a Service platform. * Experience using enterprise-scale data analytics software solutions such as Apptio, ApptioOne, Tableau, SAS, Qlick, and Power BI. * Experience in an Apptio consulting environment. * Experience with Cloudability or Flexera. * Knowledge and application of relational database concepts. * Previous experience working with scripting, report building, etc. * SAFe/Agile Exposure. * Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support. * Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services. * Broad experience in the financial services industry. * Relevant certifications. At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
    $72k-86k yearly est. 60d+ ago
  • Senior Home Lending Advisor - Durham NC - Durham 9th Street Branch

    Jpmorganchase 4.8company rating

    Durham, NC job

    Summary Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business. As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership. Job responsibilities Coaches and mentors the branch team by providing training on products and services. Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services. Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts. Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships. Builds role as the internal and external mortgage expert and maintains good relationships with customers. Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances. Required qualifications, capabilities, and skills Bilingual fluency in English and Spanish Bachelor's degree or equivalent work experience in sales and/or real estate 3+ years of mortgage lending and proven sales experience in retail banking Knowledge of real estate market in local area Excellent written and oral communication skills Knowledge of FHA, VA, FNMA, and FHLMC guidelines Preferred qualifications, capabilities, and skills FHA/VA sales experience Marketing, promoting, relationship building, and consulting skills Intermediate PC skills in a Windows environment This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: **********************************************************************
    $40k-77k yearly est. Auto-Apply 39d ago
  • Staff Auditor II

    Metlife 4.4company rating

    Metlife job in Cary, NC

    The Team You Will Join The Internal Audit Department plays a key role in the internal control system of MetLife. Its mandate is to provide independent and objective assurance over the design and effectiveness of internal controls to mitigate risks and to provide advisory services designed to improve the operations. This role will be a contributing member of the Audit Team that supports our Group Benefits and will primarily be responsible for assisting the lead auditor with testing and other project-related tasks. An auditor assists throughout the audit lifecycle to efficiently execute and document project level. This role embraces and models MetLife Success Principles while contributing to department strategy and activities. Auditors help set priorities, meet deadlines, and escalate issues where necessary. The Opportunity The Auditor will be responsible for enabling responsible growth within MetLife by developing and performing control tests to ensure that the business is performing as expected. This will touch on both our externally facing processes, ensuring our customers are being paid correctly, and internally facing processes, ensuring our pricing and reporting is being performed correctly. This is an exciting opportunity for a candidate with a audit/control mindset who wants to learn about our retirement business. It provides an opportunity to see different aspects of the business, from product development to customer payment, while providing advice to senior leadership on the tools and processes used to manage the business. Success in this role requires a detail-oriented person who can learn and evaluate processes and propose improvements to management. How You'll Help Us Build a Confident Future (Key Responsibilities) * Performs and documents audit and issue testing * Meets project deadlines and all quality expectations * Supports the audit team plans and objectives * Actively manages development of professional career * Manages upward and across through effective communication, influence, and negotiation * Routinely studies change to industry trends, audit practices, regulatory requirements, and risk frameworks to understand their impact on assigned tasks * Assists the Lead Auditor with project tasks as assigned What You Need to Succeed (Required Qualifications) * 1-5 years of audit or relevant business experience * Pursuing relevant business certification (CPA, CIA, etc.) * Effectively communicates with other Auditors, Lead Auditor, and clients * Basic to intermediate understanding of current and emerging trends and risks as well as operations, policies, and procedures frameworks * Analytical skills, problem solving, sound business judgment * Basic to intermediate understanding of tools used for data analysis and analytics, and project management tools and techniques Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
    $54k-62k yearly est. 39d ago
  • Branch Manager - Raleigh/Durham East Market - Raleigh, NC

    Jpmorganchase 4.8company rating

    Raleigh, NC job

    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success. You will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. Job responsibilities Be a motivating force for the branch team by sharing a clear vision and embodying our company's culture and values of Service, Heart, Curiosity, Courage, and Excellence. Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments. Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust. Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation. Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry. Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community. Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures. Required qualifications, capabilities, and skills You have a passion for creating exceptional experiences and a knack for setting the tone in the branch, ensuring every client feels valued and every team member is part of a dynamic and engaging culture. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles. You are a master of multitasking, excelling at organizing and managing competing priorities in the branch, always with an eye on developing plans for growth and success. You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently. You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies. You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and exciting for everyone involved. You have 2+ years of management, Retail Banking, or equivalent Chase leadership experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager. You'll need to be able to travel as required for in-person training and meetings; some travel may be out-of-state. Dodd Frank and Safe Act: This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorganChase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Your continued employment in this position with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorganChase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
    $48k-70k yearly est. Auto-Apply 3d ago
  • Converged Threat Intelligence Analyst

    Metlife 4.4company rating

    Metlife job in Cary, NC

    The Team You Will Be Joining: The Converged Threat Analyst for Global Intelligence will support and augment MetLife's Intelligence capability and serve as a bridge between various security/cybersecurity and resilience functions in MetLife. This role will focus on the intersection of physical and cybersecurity threats, delivering actionable intelligence that informs strategic decision-making and safeguards MetLife's people, assets, and operations worldwide. The Converged Threat Analyst will monitor and assess global geopolitical developments and security risks, creating a range of strategic intelligence products for a broad audience of key internal partners. This role reports to the Director for Global Intelligence and requires a high level of critical thinking, discretion, and collaboration across multidisciplinary teams. Key Responsibilities: * Proactively monitors global political, security, and cybersecurity issues to identify emerging threats and hazards with potential business impact. * Provides high-quality, relevant, and concise intelligence reporting and analysis to improve security and support corporate decision-making. * Leverages OSINT techniques, social media, benchmarking data and vendor tools, alongside demonstrated awareness of geopolitical and risk issues in the Americas, Europe, Middle East, and Asia-Pacific regions. * Drives intelligence-sharing initiatives across MetLife functions -- including Cybersecurity, Corporate Security, Government Relations, and others - and leads cross-functional intelligence efforts during high-impact global events or geopolitical shifts. * Develops detailed knowledge of MetLife's risk exposure and tailors intelligence reporting accordingly, including for daily, monthly, and quarterly operational and strategic briefings. * Leverages and works to deepen existing relationships with government agencies, industry partners, and intelligence networks. * Contributes to the development of technology requirements and knowledge management initiatives to strengthen team capabilities and resilience metrics. Required Skills: * Excellent written and verbal communication skills, including ability to convey complex data in a simple, actionable way to non-technical audiences, including senior-level stakeholders. * At least 6 years of experience in the risk intelligence field or an equivalent environment, whether in the public or private sector. * Prior experience and/or education related to cyber threat intelligence, cyber geopolitical intelligence, or other relevant cybersecurity discipline. * Experience conducting robust research on complex topics independently or as a part of a larger analytical effort, focusing on emerging trends in cyber and physical security that could impact the organization. * Demonstrated ability to synthesize complex information, evaluate source reliability, and grasp the relevance of intelligence to operations. * Experience working both collaboratively and independently within distributed, cross-functional teams. * A relevant course of study, or an equivalent combination of education and experience. Preferred Skills: * Cybersecurity certifications a plus. * Financial/insurance industry experience is a plus. * Expertise in Asia-Pacific security trends a plus. * Familiarity with resilience frameworks, incident response structures, and regulatory reporting a plus. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
    $57k-68k yearly est. 60d+ ago
  • Call Center Supervisor

    Metlife 4.4company rating

    Metlife job in Cary, NC

    In person Training - 7 weeks 8a-5p In office once a month for office meetings Summary of Responsibilities: Throughstrong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call that is consistent with GCS values and principles, while assisting MetLife customers with questions on their policy, features, benefits and executing on requests for transactions or processing. Create an environment that promotes a high level of engagement among associates and delivers on superior customer satisfaction. Clearly communicate with and coach associates to ensure key business metrics are delivered. Principal Responsibilities: * Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. * Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience. * Proactively coach, motivate and develop associates to ensure their performance exceeds our customer's expectations. Hold them accountable for those results. * Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth. * Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures. * Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action. * Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines. * Foster collaboration among peers and with other partners by building effective, results-driven relationships to leverage resources across GCS and MetLife. Knowledge/Skills/Competencies Required: * New hires should live a commutable distance from the site the role is posted in * Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change * Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization * Demonstrated excellent interpersonal communication and coaching skills to develop talent for the future * Strong supervisory/leadership skills and abilities * Customer focused * Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers * Demonstrated problem solving and decision-making skills along with the ability to manage multiple projects * Ability to manage change and to support company-wide initiatives * Ability to work effectively as a member of a supervisory team * Knowledge of the organization's operations, quality management tenets, products and services as well as those of related organizations and business partners * General understanding of the Company's Human Resources policies and procedures What Can Give You an Edge (Additional Skills) * Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * Innovative and Self-Directed. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
    $38k-54k yearly est. 5d ago
  • College Financial Representative, Internship Program

    Northwestern Mutual 4.5company rating

    Raleigh, NC job

    College Financial Representatives in the internship program at Northwestern Mutual are provided guidance, connection, and a framework for building an integrated financial planning practice from the ground up. Our college financial representatives, who come from varying academic backgrounds and experiences, begin to build a financial planning practice while engaging local and nationwide experts, exclusive financial products, and the support of a Fortune 500 company. You will have the opportunity to build your confidence, develop a professional network, and help people achieve financial freedom. Here, hard work pays off! Responsibilities Our internship program mimics our full-time Financial Representative career, allowing you to: Learn how to prospect and network to build your business and client base Develop and execute on a business strategy Call on potential clients and set meetings to understand their financial goals Prepare plans and offer useful recommendations Gain exposure to proprietary planning software platforms Engage in weekly coaching, training, and development meetings Receive Risk Product State Licensing: Life, Accident, and Health Build life skills that create future career opportunities As a Northwestern Mutual College Financial Representative, you can expect a flexible schedule to work around your life and your classes. With the option to participate in our internship program year-round, you can continue to grow your practice and obtain support for registrations and certifications such as the Series 6 & 63 or CFP . Get inspired at local and national recognition events, earn access to leadership programs, and collaborate with experts in our business. In fact, you'll find diverse resources across our culture to ensure that you experience personal and professional growth in this program. With interest, eligible students have an opportunity to interview for a full-time Financial Representative or Advisor role upon graduation. #LI-Onsite Qualifications Are you a fit for this internship? Full-time student; juniors and seniors preferred Entrepreneurial ambitions and curiosity for sales Highly involved on campus (leader, athlete, campus orgs, student government, etc) Excellent time-management skills Interest in financial literacy and planning tools Business savvy and desire to increase critical thinking abilities Compensation & Benefits Performance-based earnings and revenue Learning and Development Incentives (up to $1000/month, not inclusive of earned commissions) Productivity Bonuses Support for insurance licensing (life, health, DI, LTC) Support for SIE, Series 6, Series 63 registrations (eligibility required) About Us For over 165 years, we have helped our clients spend their lives living through comprehensive and innovative financial planning. We combine the expertise of our financial professionals with personalized digital experience and industry-leading products to give our clients the ability to successfully navigate their financial lives. Our tailored approach includes multiple financial strategies-insurance, investments, and annuities-built to reinforce each other, keeping our clients consistently on track to meet goal after goal. We lead with unmatched financial strength and access to the best products and services for our clients. Our Financial Representatives and College Financial Representatives are valued partners and proud business owners. As such, they are considered independent contractors 1 for income tax purposes, and a "statutory employee" for Federal Insurance Contributions Act (FICA) tax purposes. As a company, we value an inclusive and belonging workplace where everyone's unique viewpoints bring new successes. We strive to create teams that reflect our customers and communities, fostering an environment where all employees are welcomed, valued, and heard. Why join Northwestern Mutual Fortune 500 company (2023) Top 100 Internship Programs, Yello x WayUp (2022) 5.0+ million clients and growing 2 $257 billion retail investment client assets held or managed by Northwestern Mutual 3 Forbes' Best Employers for Diversity (2018-2021) Unsurpassed financial strength 4 Best Place to Work for LGBTQ+ Equality- Human Rights Campaign Corporate Equality Index (2015-2021) 1 Northwestern Mutual College Financial Representatives are Independent Contractors whose income is based on production. If offered to apply for approval of an intern contract to become a Northwestern Mutual College Financial Representative, a national criminal background check is required. Should the background check results provide information which would not allow someone to work for Northwestern Mutual, approval to contract will be withdrawn. 2 As of June 30, 2023 3 Combined client assets of NMIS and NMWMC as of June 30, 2023 4 Among U.S. life insurers. Ratings are for The Northwestern Mutual Life Insurance Company and Northwestern Long Term Care Insurance Company, as of the most recent review and report by each rating agency. Ratings as of: 06/23 (Moody's Investors Service), 08/23 (A.M. Best Company), 08/23 (Fitch Ratings), 05/23 (S&P Global Ratings) Salary Range USD $500.00 - USD $1,000.00 /Yr.
    $500 weekly Auto-Apply 60d+ ago
  • Relationship Banker - Raleigh West Market - Pittsboro, NC

    Jpmorganchase 4.8company rating

    Raleigh, NC job

    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch. Job responsibilities Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment. Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations. Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs. Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want. Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs. Adhere to policies, procedures, and regulatory banking requirements. Required qualifications, capabilities, and skills 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results. Ability to create memorable experiences for our clients - elevate the client experience. Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs. Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience. Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training. High school degree, GED, or foreign equivalent. The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials and support provided. Ability to work branch hours including weekends and some evenings. Preferred qualifications, capabilities, and skills College degree or military equivalent. Experience adhering to banking policies, procedures, and regulatory requirements. Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorganChase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Your continued employment in this position with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorganChase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: ****************************************************************
    $35k-45k yearly est. Auto-Apply 5d ago
  • Lead Enterprise Infrastructure Engineer

    Metlife, Inc. 4.4company rating

    Metlife, Inc. job in Cary, NC

    The Team You Will Join The Container Platform Team is responsible for supporting Container Platforms, specifically for OpenShift Container Platform, hosting a fleet of Kubernetes clusters, with multitenancy and Hybrid considerations. The team proactively assesses the overall health of systems, performance, and incident trending reports and develops automation to facilitate self-serviceability, address system resilience and stability by using site reliability engineering principles and practices The Opportunity The Lead Enterprise Infrastructure Engineering role for the Container Platform teams is responsible for advancing cloud native technologies that align specifically to our On-premises and regulatory system strategy. This role and team support multiple countries and are responsible for designing and maintaining the OpenShift Platform standards globally. This is an exciting role that will exercise a working knowledge of varying application frameworks running on various platforms, physical and virtual environments, with portability capabilities to effectively run on different cloud providers, hypervisors, operating systems, Network devices, Storage devices, and Database servers. This position supports critical business activity within a 24/7 Servicing DevOps agile team. Must align with Agile methodology, understand the ITSM process, operations data, and real-time visibility requirements, and how each interacts with the operation of complex production environments. We are looking for an individual who can lead develop concise solutions for complex ideas within the Kubernetes and microservice domain. Exercising critical thinking, collaborate effectively across teams, and have an automation-first mindset, with a desire to work with modernized and often transformational workforce toolsets and methods. Success in this role requires Site Reliability Engineering principles and practices while exhibiting a continuous learning mindset. The Senior Infrastructure Engineer is responsible for accelerating agile delivery by adopting a platform-oriented Infrastructure and Operations (I&O) operating model while driving automation with Infrastructure as Code as the cornerstone approach to enabling this. You'll collaborate closely with an array of global colleagues and customers at all levels in an environment where every contribution is respected, and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities) * Exhibits the skills to collaborate with and achieve actionable results, build healthy and sustainable relationships, and the capability to interact within all levels of the organization. * Working experience in OpenShift, K8s distros and Docker. * Lead the coordination, check, and apply critical patches in OpenShift/Kubernetes. * Knowledge of CI/CD methodology and tooling (AzDo, GIT, Tekton). * Manage the container platform ecosystem (installation, upgrade, patching, monitoring). * Reliability Management mindset / Troubleshooting. * Takes lead role in projects and provides technical expertise for integrating products and technologies. * Leads and participates in incident analysis and provides root cause updates to management. * Provides SME knowledge in enterprise-wide projects or initiatives. Exhibits an automation-first mindset. * Works with peers in Global Technology to ensure the stability and performance of the infrastructure. * Develops ongoing relationships and routines with industry partners and vendors regarding thought leadership, industry trends, product directions, and required product enhancements. * Has responsibility for operations, participation in the evaluation of new and existing software products, and integrations. * Willing to work in rotational shifts and occasionally serve in rotation on-call capacity. * Provides technical guidance and mentors team members. * Manages service levels provided by the managed service provider. Required Skills: * 5+ years of overall experience as an infrastructure engineer or equivalent space. * Good working knowledge of "Infra-as-code" toolsets such as Ansible. * Python and shell scripting experience. * Experience with Kubernetes distros, containerization, Linux / UNIX technologies. * Proven experience in supporting distributed applications in the cloud (Including Azure, AWS, and/or GCP). Preferred Skills: * Container Runtimes (Podman / Docker), Kubernetes (OpenShift) / Swarm Orchestration, Terraform and GoLang framework, and/or Microservices Architecture. * Experience administering and supporting OpenShift. * Good understanding of Site Reliability Engineering principles and exhibits a continuous learning mindset. * Experience with on-premises cloud platforms preferred. * Good knowledge of using GIT / AzDo / Tekton and related Version Control tools. * Good working knowledge of Observability / Monitoring toolsets such as Grafana, ELK (Elastic), AppDynamics, and/or Zenoss. * Excellent oral and written communication skills to communicate technical concepts to a technical and non-technical audience. * Demonstrated ability to establish relationships and build rapport to influence colleagues at all levels, uncover business issues, and identify needs. * Bachelor's degree in computer science, Computer Engineering, Information Systems, or related field, or ten years of equivalent work experience. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $110,000 - $160,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $110,000 - $160,000
    $110k-160k yearly 12d ago
  • METx Cybersecurity Internship Program

    Metlife, Inc. 4.4company rating

    Metlife, Inc. job in Cary, NC

    The Team You Will Join When you join MetLife's Global Security team, you will be part of a forward-thinking group dedicated to safeguarding the future of digital ecosystems for customers worldwide. Our teams design and implement enterprise-wide security solutions, leveraging cloud-native controls, identity and access technologies, and automation to protect critical systems and data. You will contribute to efforts that analyze and remediate vulnerabilities, develop threat intelligence campaigns, and ensure compliance with evolving regulatory standards. Your work will strengthen cyber resilience, support secure innovation in AI platforms, and enable seamless, trusted experiences that protect life's most important moments. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity As a MetLife Cybersecurity intern, you'll work alongside experienced security engineers, contribute to real projects, and share your outcomes and learning experiences with peers and leaders at the end of the program. Our program is designed for students who are curious, adaptable, and eager to learn new technologies in a collaborative, innovative environment. Our interns work on meaningful projects impacting millions of customers, receive mentorship from highly skilled security experts and industry leaders, and enjoy a supportive culture that fosters relationships to expand your network. Intern projects may include: * Cloud Security: Implementing and validating security controls for cloud-native environments. * Identity & Access Management: Supporting authentication technologies (SSO/MFA), JIT elevation, and automation. * Vulnerability Management: Analyzing vulnerability data, assisting with remediation strategies, and compliance checks. * Threat Intelligence & Awareness: Designing phishing/smishing campaigns and preparing security awareness materials. * Governance, Risk & Compliance: Supporting teams focused on establishing and maintaining a framework to ensure compliance with internal policies, industry standards, and regulatory requirements. * AI Security: Researching risks related to GenAI platforms and supporting security reviews for AI models. * Automation Detection Development: Design and develop automated playbooks to assist with incident response investigations. How You'll Help Us Build a Confident Future (Key Responsibilities) * Learn & Grow: Participate in data analysis for vulnerability management and remediation efforts. Collaborate with cross-functional teams (engineering, architecture, operations) to resolve security issues. * Contribute: Support monitoring and alert management for security tools and platforms. Help develop and maintain security documentation and technical reports. * Explore: Conduct research on emerging threats and technologies to inform security strategies. Engage in testing and validation of security controls and automation scripts. * Present: Share your project outcomes and learning experiences with peers and leaders at the end of the program. What You Will Need to Succeed (Required Qualifications) * Must have an expected graduation date no later than June 2028. * Actively enrolled in a Bachelor's degree program in Computer Science, Information Systems, Cybersecurity, or related field. * Minimum GPA of 3.0 is required. * Understanding of cybersecurity concepts through coursework or hands-on experience (risk, vulnerabilities, controls). * Coursework or experience with at least one scripting language. * Desire for continuous learning in cybersecurity and emerging technologies. * Basic understanding of operating systems (Windows/Linux). * Demonstrates strong communication, teamwork, and problem-solving skills with a high level of curiosity. It Would Be Helpful to Have (Preferred Qualifications) * Experience with Python, PowerShell, or SQL. * Exposure to cloud environments (IaaS, PaaS, SaaS). * Experience leveraging AI/ML tools. * Knowledge of Azure DevOpS. Application Process & Program Information * Applications for this role will close December 15, 2025. * Qualified candidates will be invited to interview on a rolling basis - no interview activity will take place between December 22nd, 2025 and January 2nd, 2026. * Candidates must be authorized to work in the United States and must not require MetLife sponsorship or support for a work permit or visa in any capacity now or in the future. * Postgraduate students pursuing a master's degree (or higher) are not eligible. * The internship program follows a hybrid work model - candidates are expected to work in office at least three days per week. * Interns will start in person on June 1st, 2026 and will work approximately 40 hours /week over the course of ten weeks. * The primary location will be in Cary, NC with a limited number of roles available in other offices listed in the job description. * MetLife does not provide housing or a relocation stipend for this role. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $28-$30/Hour. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $28-$30
    $28-30 hourly 34d ago
  • Part Time (30 Hours) Associate Banker, Capital Blvd Branch, Raleigh, NC

    Jpmorgan Chase & Co 4.8company rating

    Raleigh, NC job

    JobID: 210692041 JobSchedule: Part time JobShift: Variable : At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. Job Responsibilities * Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. * Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. * Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. * Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. * Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. Required Qualifications, Capabilities, and Skills * Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. * Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. * Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. * Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. * Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. * Ability to quickly and accurately learn products, services, and procedures. * Client service experience or comparable experience. * High school diploma or GED equivalent. Preferred Qualifications, Capabilities, and Skills * Strong desire and ability to influence, educate, and connect customers to technology solutions. * Cash handling experience.
    $22k-51k yearly est. Auto-Apply 3d ago
  • Underwriting Consultant

    UNUM 4.4company rating

    Raleigh, NC job

    When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Performance Based Incentive Plans + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The Underwriting Consultant will demonstrate expert risk evaluation, selection and retention of profitable business within assigned authority limits. This also requires a strong ability to partner with Company sales teams, brokers and all internal partners. This role may also assist with the training, technical development and mentoring of other underwriters. Additionally, the incumbent will lead and influence others in the organization to support change and drive profitable results. **Principal Duties and Responsibilities** + Consult with sales and service partners to provide the products and plan options that best meet the needs of our customers. + Evaluate and select risk to ensure the profitable acquisition of new cases and the continued profitable retention of in force cases. + Conduct high quality risk assessments on all cases to assure business guidelines, target profit and metrics are met. Identify and analyze risk trends, making recommendations for addressing these + Contribute to the development of policies and procedures in support of product development initiatives. + Demonstrate a mastery of the Company's product portfolio, the sales, implementation, and enrollment processes, and market place influences + Deliver dependable, accurate, and timely service while maintaining relationships with internal and external partners + Act as a technical resource for junior underwriters and provide developmental feedback on case level decisions within the context of a mentoring relationship + Act as a mentor and coach, providing input to management regarding mentee performance **Job Specifications** + Bachelors degree or equivalent, relevant business experience + Demonstrated, consistent proficiency at Senior Underwriter level + Mastery of product provisions, plan designs, pricing and contractual benefits + Excellent technical expertise in risk selection + Demonstrated strong understanding of top-line and bottom-line objectives + Exhibit complete understanding of sales/distribution process and market trends + Strong mentoring and coaching skills + Strong creative problem solving skills + Strong critical thinking/analytical reasoning skills + Excellent communication skills, both verbal and written + Strong organizational skills and ability to handle multiple priorities + Highly skilled in persuasiveness and negotiation + Demonstrated ability to work both independently and in a team environment + Exhibit a strong commitment to quality and personal ownership of results \#LI-JQ1 ~IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $63,500.00-$120,000.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum
    $63.5k-120k yearly 60d+ ago
  • Director Cloud Services Engineering

    Metlife, Inc. 4.4company rating

    Metlife, Inc. job in Cary, NC

    Who We Are The Cloud Services Engineering (CSE) team is a key part of of the Cloud Engineering and Enablement organization, which is responsible for defining and delivering cloud infrastructure standards and services globally for MetLife. Cloud Services Engineering (CSE) team is the driving force behind the standardization and enablement of the Azure services portfolio at MetLife, including application, data, AI, integration, and more. As stewards of MetLife's Azure service catalog, we set the standards and orchestrate the seamless adoption of cutting-edge cloud capabilities across the enterprise. What We Do Our team partners closely with application, data, and business solution teams to architect, optimize, and future-proof MetLife's Azure infrastructure. We deliver robust, enterprise-ready solutions through custom Terraform modules, automation frameworks, and best-in-class configuration practices-ensuring security, compliance, and operational excellence at scale. * Cloud Architecture & Strategy: Define and evolve enterprise cloud standards and patterns. * Terraform Module Development: Establish reusable, secure, and compliant infrastructure-as-code modules. * Service Enablement: Integrate new Azure services and capabilities to meet business needs. * Cost Optimization: Implement strategies to reduce cloud spend while maintaining performance. * Security & Compliance: Ensure adherence to regulatory requirements and best practices. * Performance & Reliability: Continuously improve efficiency and resiliency of cloud services. * Operational Readiness: Equip operations teams with tools and processes for effective support. * Governance & Standardization: Maintain consistent configuration standards across the organization. The Value We Provide Our team accelerates MetLife's digital transformation by delivering: * Innovation & Agility: Rapid adoption of emerging Azure technologies. * Cost Efficiency: Optimized resource utilization and financial stewardship. * Security & Compliance: Protection against threats and regulatory alignment. * Reliability & Performance: High availability and operational excellence. * Standardization & Ownership: Scalable, secure, and consistent cloud operations. Position Summary We are seeking a visionary leader to head our Cloud Services Engineering team. This role will own the design, development, and governance of Azure infrastructure service automation, ensuring security, scalability, and cost efficiency. The Director will manage a team of skilled engineers, drive strategic initiatives, and partner with senior technology leaders to advance MetLife's cloud capabilities. Key Responsibilities Leadership & Strategy * Define and execute the enterprise cloud engineering roadmap aligned with business and technology objectives. * Lead strategic initiatives to modernize infrastructure and adopt emerging technologies. * Partner with architecture, security, and operations teams to ensure cohesive cloud governance. Team Management * Build, mentor, and lead a high-performing cloud engineering team. * Foster a culture of innovation, collaboration, and continuous improvement. Technical Oversight * Own development and maintenance of Terraform modules and IaC standards. * Ensure consistent Azure service configuration and compliance across all environments. * Drive cost optimization, security hardening, and performance tuning initiatives. Operational Excellence * Establish processes for operational readiness and incident response. * Monitor health advisories and proactively mitigate risks. Required Skills: * Cloud Expertise: Deep knowledge of Azure services, networking, security, and governance. * Infrastructure as Code: Advanced experience with Terraform and Terraform Cloud. * DevOps & Automation: Strong understanding of CI/CD pipelines and automation frameworks. * Security & Compliance: Proven ability to implement cloud security best practices. * Leadership: Experience managing engineering teams and driving enterprise-scale initiatives. * Bachelor's degree in computer science, Information Technology, or related field. * 7+ years of experience in cloud engineering, with at least 5 years in leadership roles. * Excellent communication and collaboration skills. Preferred Skills: * Certifications such as Azure Solutions Architect Expert and Terraform Associate. * Experience in large-scale enterprise environments. * Financial Stewardship: Ability to optimize cloud spending and managing budgets effectively. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $121,100 - $180,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $121,100 - $180,000
    $121.1k-180k yearly 32d ago
  • Senior Software Engineer (Ruby on Rails & React)

    UNUM 4.4company rating

    Raleigh, NC job

    Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we're excited about what's next. Join us. **General Summary:** Unum is hiring a Senior Full Stack Software Engineer! As a key member of our Agile team, you'll drive the design, development, and delivery of innovative, cloud-based solutions that align with enterprise architecture standards. You'll collaborate with Technical Product Owners, Principal Engineers, and business architects to create scalable, high-quality applications. In this role, you'll work on our Leave Logic product using Ruby on Rails, React, JavaScript, and AWS services, with expertise in PostgreSQL, RDS, EC2, and ElasticSearch. Beyond building exceptional solutions, you'll mentor engineers and help shape the future of our technology and talent. **Job Specifications** **Bachelors of Computer Science is preferred, or equivalent relevant business experience** **Passionate about delivering solutions that excite and delight our customers; holds self to high standards of delivery** **6+ years' experience in software development and delivery track record in a range or roles in a scrum environment** + **Experience with Ruby On Rails, React, (Java Script, AWS, PostgreSQL, RDS, EC2, Elastic Search) is required.** **Clearly demonstrates analytical ability and critical thinking skills** **Takes a logical, analytical approach to problem solving and pays close attention to detail** **Skilled in Agile development/methodologies** **Self motivated and results oriented; able to motivate others** **Takes an innovative approach to problem solving** **Demonstrates excellent oral and written communication skills; experience leading groups of people through discussions, technical or otherwise** **Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.** **Strong experience of test driven development (TDD) and unit testing, leveraging automation toolsets** **Strong experience in continuous integration** **Principal Duties and Responsibilities** + Leads the design, development, implementation, and maintenance of new and existing features for applications within a business area. + Provides technical leadership and direction for EPIC feature delivery. + Ensures application solutions meet agreed quality attributes (e.g., performance, fault tolerance, security, scalability). + Designs, codes, configures, tests, maintains, and documents software deliverables using established standards and tools. + Collaborates with Principal Software Engineers and architects on coding standards, processes, tooling, and frameworks. + Completes design of application components aligned with reference architecture. + Actively seeks cloud-based, buy-over-build solutions. + Ensures product backlog includes appropriate technical stories and participates in prioritization. + Mentors Software Engineers and Associate Software Engineers. + Owns application solution quality from design through deployment and operations; contributes to software standards. + Communicates and collaborates with key stakeholders to ensure successful feature delivery. + Maintains technical understanding of third-party/cloud solutions and their implementation. + Evaluates technical impacts and coordinates implementation of new product releases. + Participates in sizing, estimation, code reviews, and sprint retrospectives; promotes continuous improvement. + Focuses on delivering business value and priorities. + Ensures quality of features through manual and automated testing and continuous integration. + Designs solutions aligned with company architecture and standards; participates in proof-of-concept and prototyping. + Collaborates with Business Analysts to clarify requirements and ensure technical feasibility. + Works with UX designers to translate designs into efficient solutions. + Partners with Test Engineers to meet definition of done and ensure smooth transition through production stages. + Contributes to team innovation by suggesting improvements and evaluating new processes/technologies. + Supports transition of features to production, ensuring performance, stability, and compliance with release standards. + May serve as Scrum Master for an agile team. + Automates testing to industry standards for high-quality delivery and efficient regression. + Keeps ALM tools updated; participates in daily standups to report progress and impediments. + Maintains customer-centric mindset, ensuring solutions enhance user experience. \#LI-TO1 ~IN1 \#LI-MULTI Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,400.00-$183,500.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum
    $89.4k-183.5k yearly 30d ago
  • Bilingual Customer Benefit Advisor I

    UNUM 4.4company rating

    Raleigh, NC job

    When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Performance Based Incentive Plans + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** Minimum starting hourly rate is $22.00 The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers. To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures. In this role, incumbents must demonstrate a willingness to provide strong customer service - providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center. **Principal Duties and Responsibilities** + Be the customers' first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions. + Meet or exceed company goals and metrics to guarantee the best experience for customers. + Be open and motivated by feedback and guidance to be at your best for customers. + Protect customers' privacy (both internal and external) and reassure them with empathy and professionalism. + Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday. + Reliable attendance in accordance with contact center attendance guidelines. + Successfully complete all required training and associated support periods. + Ability to obtain information from multiple systems and relay to customers in a seamless manner. + Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency. + Utilize resources and tools to accurately respond to customer inquiries. + Demonstrate a passion for the values outlined in value statements. + May perform other duties as assigned. **Job Specifications** + 1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area. + Highschool diploma or GED required. + Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks. + A passion for helping customers and exceeding their expectations with high integrity. + Answering customer inquiries, translating documents and acting as an interpreter for English and Spanish languages. + Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers, both in English and Spanish. + Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need. + Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors. + Familiarity with Microsoft applications such as Outlook, Word, and Excel. + Intellectual curiosity and a desire to continually learn and grow. + An excellent work ethic and ability to adapt and work successfully in a continually changing environment. + Dependability - being available when needed by teammates and customers. + Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face. + Must meet attendance requirements and in office expectations when applicable. ~IN3 \#LI-LM2022 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $36,000.00-$62,400.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum
    $36k-62.4k yearly 37d ago

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