MetLife jobs in Chicago, IL - 1021 jobs

The Team You Will Join The National Accounts Communication and Engagement Lead (CEL) serves as a communication and enrollment expert and is responsible for the end-to-end employer strategy to drive employee engagement. The CEL partners with the assigned sales team to drive growth of MetLife's benefits product portfolio helping to achieve plan of over $500M in re-enrollment premium. As a key member of the account team, the CEL also provides dedicated pre-and post-sale strategic guidance during the acquisition of new business, including managing RFP responses related to employee engagement/communications, participate in finalist planning and meetings, and manage/deploy communications strategy for all implementations. The Opportunity The National Accounts Communications and Engagement Lead (CEL) is a key member of the National Accounts account team, responsible for developing strategies to drive employee education, engagement, and retention through strategic analysis of customer data (eligible, participant, engagement, lapse, utilization). By creating holistic, year-round engagement strategies, the CEL contributes to MetLife's overall sales goals. This is an exciting opportunity to build new relationships and invest in existing relationships with sales partners to increase revenue by driving employee engagement, utilization, retention, and growth. The CEL leverages consultative techniques to engage employers and propose strategies that enhance and propel their internal benefits communication strategies and address employers' and employees' needs. Success in this role requires the ability to be consultative and influential to drive proposed strategies, take an analytical approach to reviewing customer data to find opportunities, be results driven with strong decision making and project management experience, and move strategically with customer focus in a fast-paced environment. The CEL will collaborate closely with National Account Sales, Service, Product, Implementation and Marketing partners in an environment where every contribution is respected and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities) * Lead strategic engagement planning and opportunity pipeline management * Create year-round engagement plans understanding employers' unique plan offerings (beginning at the proposal state, through implementation and beyond) * Oversee the execution of communication initiatives * Manage re-enrollment opportunity pipeline * Develop strategic approaches to present to employers and communication materials and collateral creative * Coordinate holistic engagement strategies to employees throughout the year Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

A global insurance leader in Chicago is looking for an Executive Underwriter to manage complex underwriting tasks for Workers' Compensation, General Liability, and Auto Liability. The ideal candidate will have over 5 years of experience in Commercial Insurance, strong relationship-building skills, and the ability to adapt in a dynamic environment. This full-time role offers a competitive salary and a comprehensive benefits package. #J-18808-Ljbffr

Shape the future of wealth management by driving innovation and growth at J.P. Morgan. Be at the heart of launching strategic initiatives, empowering teams, and making a lasting impact on our clients and organization. Unlock your potential and help set new standards in financial services. As the Business Development Support Consultant within J.P. Morgan Wealth Management, you are responsible for executing strategic business initiatives and ensuring the successful rollout of new products, services, and processes across the organization. This role acts as a bridge between business development, sales, product, and operations teams, driving project delivery and supporting field adoption to achieve growth objectives. Job Responsibilities Execute the implementation of new business development strategies, products, and services to Financial Advisors and Field Leaders in collaboration with cross-functional teams. Manage timelines, and deliverables for field execution. Coordinate and lead training and support for sales and support teams to ensure effective adoption of new technology, practice management and business development supporting an Advisor's practice. Monitor progress, identify risks, and resolve issues that arise during implementation. Collect and analyze feedback from field teams and clients to inform continuous improvement. Foster strong relationships with internal stakeholders and external partners to facilitate successful implementation. Required qualifications, skills, and capabilities Bachelor's degree in Business, Finance, or related field 7 + years of experience in business development, project management, sales management or implementation roles within financial services. Proven track record of managing complex projects and cross-functional teams. Strong organizational, analytical, and problem-solving skills. Excellent communication, presentation and stakeholder management abilities. Knowledge of financial products, services, and regulatory requirements. Experience in coaching Advisors or a sales team Travel required 50% of the time Required Licensing A valid and active Series 7 license is required or may be obtained within a 60-day condition of employment If you were registered after October 1, 2018, you must also have a valid and active Securities Industry Essential (SIE) exam A valid and active Series 66 (63/65), and Life and Health Insurance license must be obtained within 60 days of starting in the role as a condition of employment Skills Executive presentation and communication skills Change management Cross-functional collaboration Data analysis and reporting Training and facilitation Investment and Insurance Products NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED Investment products and services are offered through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMS, CIA and JPMorgan Chase Bank, N.A. are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states. About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. #J-18808-Ljbffr

A global financial institution is seeking a Senior Software Engineer to advance their software engineering career. The role involves designing and delivering technology products, managing system design, and ensuring application stability. Candidates must be proficient in Java programming with experience in SpringBoot, microservices, and agile methodologies. The organization values diversity and offers a competitive package, including various benefits and professional development opportunities. #J-18808-Ljbffr

A leading financial institution is seeking an experienced Private Banker to manage and advise clients on wealth building and preservation. The ideal candidate will have over six years in Private Banking or Financial Services and a strong focus on client experience. Responsibilities include client relationship management, new asset generation, and advising on all aspects of clients' balance sheets. Candidates should have a Bachelor's Degree and necessary licenses, with opportunities for professional growth within a collaborative team environment. #J-18808-Ljbffr

A leading financial services firm in Chicago seeks a Market Director of Wealth to lead a team of Financial Advisors. You will drive a customer-obsessed culture, ensuring exceptional service while recruiting and developing Advisors to meet diverse client needs. This role demands strong management experience and the ability to integrate solutions across various banking services, maintaining a commitment to excellence and diversity. An ideal candidate has a strong track record in Advisor management and a passion for client relationships. #J-18808-Ljbffr

A leading financial services firm in Chicago is seeking an experienced technology leader to guide the engineering teams responsible for US Listed Options and Prime Brokerage platforms. The ideal candidate will have over 10 years in software engineering with significant experience in modernizing legacy systems and leading cross-functional teams. You'll drive the adoption of cloud-native architectures and AI technologies to enhance platform capabilities. This role also requires exceptional leadership, communication, and stakeholder management skills. #J-18808-Ljbffr

JobID: 210591839 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $300,000.00-$500,000.00 We are seeking a seasoned Managing Director to join and help lead our industry-leading Automotive Investment Banking team. As a Managing Director in our Industrials/ Automotive Investment Banking Group, you will play a vital and accountable role in leading the strategic dialogue with clients. You will be responsible for sourcing and executing J.P. Morgan's Investment Banking products including M&A, Equity and Debt. You will work closely with colleagues from industry and product teams to deliver leading Investment Banking solutions to clients. Job Responsibilities * Sourcing new clients and executing M&A, Equity and Debt transactions on behalf of sponsors and strategic clients * Working with Industry & Product Bankers to advise Automotive Companies on integrated financial solutions * Following up and coordinating all deals and requests from clients and coordinating other internal teams, as well as external professional consultants * Providing timely market information * Participating in business and company events to identify new business opportunities and pitch for new clients * Leading and/or participating in meetings with support of internal partners * Providing leadership, mentorship and supervision to relevant team members Required qualifications, capabilities and skills * Proven track record of success in a senior investment banking role, with a minimum of ten years relevant experience * Exceptional written and verbal communication skills with specific ability to communicate concepts and ideas concisely and defend their validity * Very strong quantitative and analytical skills * Ability to work well under pressure and to tight deadlines, and have the aptitude to synthesize large amounts of information and to develop innovative solutions * Adaptability, able to manage projects independently and be ready to assume a high level of responsibility as a member of a team * Ability to comfortably interact with clients in a professional and mature manner * Excellent understanding of financial, legal and reputational risks facing large integrated investment banks in today's environment

Role Value Proposition: Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. Key Responsibilities * Overall Accountability: Partner closely with the Account Executive and have overall accountability for the day-to-day administration of multiple complex clients. * Client Liaison: Serve as the bridge between our clients and internal teams, ensuring seamless communication and collaboration between the internal MetLife teams. * Meeting Management: Coordinates and facilitates ongoing client meetings, in person or via conference call, and prepares materials, agendas, minutes and presentations. Participates in and facilitates client Finalist and Stewardship meetings. * Consultative Solutions: Provide clients with consultative, alternative solutions to requests that can identify possible plan design alternatives. * Customer Service Excellence: Deliver exceptional customer service through ongoing timely customer delivery and client satisfaction. * Strategic Planning: Leads client account audits and strategic planning process, and partners with financial team and other partners in the completion of client reports. * Subject Matter Expertise: Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts. * RFP Support: Partner with the Proposal Unit to research and respond to RFP questionnaires. * Contract Execution: Understand detailed components and provisions in legal agreements between MetLife and the client and assist in facilitating the execution of contracts to ensure compliance. * Industry Knowledge: Comprehend competitors' products, industry trends, and legal developments impacting business. * Product Knowledge: Firm knowledge of MetLife's group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems. Essential Business Experience and Technical Skills Required: * 5+ years of equivalent experience within the insurance space. * 5+ years of account management/client service experience, with a passion for client service. * Excellent organizational, interpersonal, and communication skills, both written and verbal. * Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible. * General understanding of employee benefits industry. * Proficient with Microsoft Office software, Teams meeting and Webex meeting tools. * Self-motivated to learn more about the business and proactive in personal development. * Up to 10% travel required. * High School Diploma or equivalent Preferred: * Bachelor's Degree. * Experience with Disability products is a strong asset. * Ability to balance client expectations with MetLife capabilities. * Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness. At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Must be within a commutable distance of the Oriskany, NY, Tampa, FL, Cary, NC, Aurora, IL, Bloomfield, CT, office location In office once a month for meetings Training - 8 - 10 weeks, M-F virtual (8 - 4pm) EST Shift: 8 hour day + 1/2 hour lunch. Start time flexible from 7 - 9am EST. Start Date: 03/2/2026 Key Responsibilities: Manages assigned caseload of complex cases; applies specialized training/knowledge to the assessment of cases; provides technical insight and advice. Reviews, records, and analyzes medical records and treatment plans data and compares duration control guidelines and clarifies functional inconsistencies Provides recommendations to team regarding employee's current or potential functional abilities Develops goal-focused return-to-work plans; addresses barriers for return to work Facilitates communication between employee, physician and employer and partners with all parties to achieve a positive outcome Follows established claim policies and practices to resolve claims issues Performs other related duties as assigned or required. Essential Business Experience and Technical Skills: Required Master's Degree in Clinical Psychology or Social Work; if Registered Nurse will accept associate degree or higher with current RN state license. Must have 2+ years of experience in Psych (BSN Preferred) 2+ years of experience in inpatient or intensive outpatient or outpatient therapy in a clinical setting Preferred Licensure in Clinical Psychology or Social Work Disability insurance or workers compensation case management, private rehabilitation risk management, occupational health, or rehabilitation facility is highly preferred Solid verbal and written communication skills Analytical and critical-thinking skills Deep and broad technical knowledge of medical conditions, prognosis, and treatment Basic understanding of the disability contract, its key provisions, and the implication of those provisions 5+ years of experience Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

A leading global financial institution is looking for an Artificial Intelligence and Technology Attorney - Vice President, Assistant General Counsel. This pivotal role involves providing legal advice on AI initiatives, ensuring compliance with global regulations, and supporting a fast-paced technology agenda. Responsibilities include advising stakeholders on AI governance, drafting vendor agreements, and collaborating with other legal experts. The ideal candidate has a minimum of 5 years of experience in a technology legal role and strong negotiation skills, along with an understanding of AI systems in financial services. #J-18808-Ljbffr

Must be within a commutable distance of the Oriskany, NY, Tampa, FL, Cary, NC, Aurora, IL, Bloomfield, CT, office location In office once a month for meetings The Team You Will Join: At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers who collaborate to create innovative solutions to address core business challenges within MetLife. This role will conduct quality reviews of disability claims, collecting and analyzing quality opportunities, and delivering results and driving improvements to ensure quality standards are achieved. How You'll Help Us Build a Confident Future (Key Responsibilities): The PFML Senior Operations Quality Analyst is responsible for: * Evaluating and improving business and associate performance by effectively conducting quality evaluations of Paid Family and Medical Leave (PFML) and concurrent Absence Management Solutions (AMS) claims to ensure we meet or exceed regulatory compliance requirements as well as customer expectations. Will engage business procedures, training, contract development, product and service delivery as warranted to discuss any discrepancies found. * Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards. * May assist in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team. * Coach and mentor STD & PFML associates to drive improvements in claim handling. * Provide additional support to the quality team as needed. What You Need to Succeed (Required Qualifications): * 3+ years of experience effectively managing PFML claims for a variety of states * Strong oral and written communication skills * Strong working knowledge of Excel and PowerPoint * Excellent report writing and presentation skills * Demonstrated critical thinking, attention to detail, analysis and problem-solving skills What Can Give You an Edge (Additional Skills): * 3+ years of experience effectively managing STD, State Disability Plans, and concurrent Absence Management Solutions (AMS) claims for a variety of customers * Prior training or management experience * Bachelor's degree in a related field or equivalent experience Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

National Accounts Account Executive (Midwest Region) Reports to: VP Sales, National Accounts Customer Unit - Midwest Region ------------------------- The Team You Will Join Come join one of the top-performing customer units in MetLife's National Accounts business! Our Culture: The Midwest CU team is a family-built on collaboration, transparency, and an all-in mindset. We believe that a strong work ethic and operational efficiency drive success, while continuous improvement fuels our growth. We approach challenges with passion, genuine curiosity, and a competitive spirit, always striving to be customer obsessed. We are an adventurous customer unit. We welcome change and embrace innovation. Most importantly, we express gratitude for each other, our customers, and the journey we're on. We work hard, push boundaries, and enjoy the ride-TOGETHER. ------------------------- The Opportunity Role Value Proposition: As a Senior Account Executive, you will be responsible for selling and servicing MetLife's group products directly to large national clients or through broker/consultant partnerships. You'll play a key role in driving strategic growth, deepening client relationships, and positioning MetLife as a trusted benefits partner. ------------------------- Key Responsibilities: * Independently manage a portfolio of group customer accounts across the Midwest region. * Drive sales growth through new business acquisition, upselling, and renewals. * Develop and execute strategic account plans aligned with client objectives and MetLife's value proposition. * Serve as a thought leader and trusted advisor to clients, brokers, and internal stakeholders. * Lead cross-channel product positioning and consultative benefit discussions. * Resolve escalated service issues and ensure high levels of client satisfaction. * Mentor colleagues and share market insights to elevate team performance. * Support case implementation and contribute to reporting and strategy development. ------------------------- Essential Business Experience and Technical Skills: Required: * High School Diploma or equivalent experience * Minimum 4 years of experience in insurance, brokerage, or financial services * FINRA Series 6 and 63 licenses (required within 18 months of hire) * Group Life and Health License (mandatory) Preferred: * Bachelor's degree or equivalent experience * 7+ years of experience successfully selling and servicing group benefits products * Proven track record of strategic account management and consultative sales * Strong communication, negotiation, and relationship-building skills Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

The Team You Will Join The Voluntary Permanent Life (VPL) billing team services the payroll deduction programs for employers who offered individual life insurance products sold to individual employees at the "worksite." Our employers have as few as 5 to more than 50,000 employees. We have shared customers across all market segments, Small Market, Mid-Large Market, and National Accounts, as well other Voluntary Benefit plans. The Opportunity The Billing Analyst is responsible for providing billing administration and solutions to MetLife group customers. You will be responsible for the overall customer experience and delivering service excellence. Success in this role requires strong customer service skills with the ability to communicate effectively both verbally and in writing, along with strong mathematical and problem-solving skills. The Billing Analyst is responsible for managing 50-100 customer bills. You'll collaborate closely with internal partners from service, IT and remittance services in an environment where every contribution is respected, and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities) * Create action plans to resolving complex customer inquiries or issues * Oversee timely and accurate premium application * Manage multiple competing priorities * Develop relationships with customers and build partnerships across business units * Coordinate with internal partners to offer solutions and alternatives to assist customers What You Need to Succeed (Required Qualifications) * Demonstrated customer service skills with the ability to communicate both verbally and in writing. * Experience handling pressure situations with professionalism and tack. * Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness. * Bachelor's Degree or related business experience of 2+ years. What Can Give You an Edge (Additional Skills) * Prior billing experience including reconciliations and payroll processing. * Experience working directly with customers to resolve issues. * Experience with insurance/financial systems. * Advanced knowledge of Excel. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Commercial Card, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high-quality products that exceed customer expectations. You will run key product development and management initiatives for B2B Payables. You will actively contribute to building out the product roadmap; you will develop strategies to help the product scale across segments and industries, and you will deliver enhancements to offer a seamless experience for buyers and suppliers. In this role, you may support field and client engagements to ensure a positive experience from sales through onboarding, ramp, and day‑to‑day product engagement. Job responsibilities Develops a product strategy and product vision that delivers value to customers. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition. Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability. Manage multiple referral‑based Partner products by understanding the payment funds flow and identifying gaps and controls needed. Meet with vendors to review contracts and materials, and the economics for J.P. Morgan. Align Partner products with J.P. Morgan's existing payments rails and operating model. Collaborate with Sales on prospective Clients and relay strategic positioning. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area. Advanced knowledge of the product development life cycle, design, and data analytics. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization. #J-18808-Ljbffr

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The LTD Claims Specialist I evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the LTD Claims Specialist is required to exercise critical thinking skills, exemplary customer service skills as well as effective inventory management skills with oversight and expected progression to a LTD Claims Specialist II role. Job Location: Virtual, but must be commutable to the Aurora, IL office. Employees are required to come into the office for 2 weeks after initial training. After training, employees are to report to the office 1x a month. Key Responsibilities: * Virtual roles predominately work from a home office with periodic visits to the assigned office as needed for team events, meetings, training, business continuity, etc. * Effectively manages some level of oversight an assigned caseload which consists of pending, ongoing/active reviews. The LTD CS will be evaluated for increases in their authority levels as they become more experienced in their decision-making and demonstrate consistency in meeting all key performance indicators * Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations. * Develop actions plans and identify return to work potential * Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening while providing clear updates, direction and explanations regarding the claim process, benefits and other pertinent plan provisions. These calls are used to gather essential details regarding medical condition(s) and treatment, occupational demands, financial information and any other information that may be pertinent to the evaluation of the claim. Once telephone calls are completed, you will be required to document the conversation within the claim file in a timely manner utilizing the appropriate level of detail and professional writing skills * Interacts and communicates effectively with claimants, customers, attorneys, brokers, and family members during claim evaluations * Compiles file documentation and correspondence requiring extensive policy and factual detail. Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available * Collaborates with both external and internal resources, such as physicians, attorneys, clinical/vocational consultants as needed to gather data such as medical/occupational information in order to ensure reasonable, thorough decisions. * Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed * Addresses and resolves escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint, or litigation support areas. Essential Business Experience and Technical Skills: Required: * New hires should live a commutable distance from the site the role is posted in * High School Diploma * Minimum 2 years of experience in external customer service or related experience * Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning * Creative problem-solving abilities and the ability to think outside the box * Excellent interpersonal and communication skills in both verbal and written form * Excellent customer service skills proven through internal and external customer interactions * Organizational and time management skills Preferred: * Bachelor's degree Business Category Operations - Claims At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The expected salary range for this position is $41,600 - $55,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $41,600 - $55,000

Role Value Proposition: The Implementation Leader position within the Group Benefits organization is responsible for managing and driving the set-up processes for new and existing clients. The Implementation leader has overall responsibility for the end-to-end management of the implementation process and key deliverables for clients between 2 and 999 lives and directs the implementation and communication process for clients, regardless of product mix or administrative arrangement within this market space. They are responsible for monitoring progress against timeline due dates and have direct interaction with clients, insurance producers, sales, client services and other internal business units as needed. The Implementation leader manages the gathering of critical information with the client and producer and resolves all issues relative to the overall implementation process and timing of deliverables. They own the initiation of client and internal meetings and facilitate those discussions and engage in clear, effective communication to establish responsibilities and internal due dates for all business partners on each implementation. Key Responsibilities: * Responsible for case set up information and accountable for integrity and timeliness of all data elements provided to our internal set up units including, but not limited to case structure and billing set up, eligibility collection, and delivery and approval of plan policies and certificates. * Collaborates with Contracts/Compliance area to produce policies, certificates, and agreements that meet all legal requirements. * Educates the customer on products and services and various internal functional areas and workflow critical to the success of the implementation process. * Handles complex changes regarding products, billing, and structure. * Works closely with internal partners to ensure all changes are made to the client's satisfaction. * Participates in post-sale activities regarding set up or the conversion of client cases. * Reviews sold plan and project timeline with sales staff to help identify any non-standard provisions or services. * Partners with other business units to ensure that implementations are delivered consistently, timely, and accurately. * May participate in sales presentations, and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests. * Identifies implementation-related problems and helps resolve issues quickly. * Conducts weekly touchpoints or periodic status meetings with various parties to review progress and resolve issues and to ensure the Implementation is moving in the right direction. Essential Business Experience and Technical Skills: Required: * Bachelor's degree or at a minimum 3 to 5 years of professional experience. * Strong interpersonal skills needed to manage and work with many different personalities and styles. * Excellent organizational skills are required and attention to detail is critical to effectively handle the technical aspects of the position. * Mastery of written, verbal and email communication skills are required and critical to effectively communicate with clients, producers, and internal business partners. * The ability to interact professionally and confidently with clients: communication methods will vary and may include teleconferencing, Microsoft Teams, email interactions, and phone. * Able to multi-task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction. * Effective communication and negotiation skills: Demonstrates successful use of innovative negotiation techniques. Able to recommend alternative resolutions and be able to gain commitment from internal partners. Ability to define and develop positioning based upon customer needs, motives, strengths, and strategies of key players and understanding of broad business objectives. * 2+ years of Insurance industry experience is preferred and/or possesses knowledge of contract language for life, accident, and disability products. Working Environment While this role has a serious impact on the organization and can also be demanding, you will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Occasionally, deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines. The work schedule is normal business hours during the Spring and Summer months, however between the months of October - January you may be required to perform your work duties before or after normal work hours due to the nature of the business. Paid Time Off (PTO) during this period is limited. This role is considered a hybrid role with 2 days in the office and 3 days remote per week. At MetLife, we're leading the global transformation an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. The expected salary range for this position is 58,000 to 70,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. 58,000 to 70,000

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. **Job Responsibilities** + Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. + Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. + Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. + Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. + Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. **Required Qualifications, Capabilities, and Skills** + Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. + Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. + Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. + Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. + Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. + Ability to quickly and accurately learn products, services, and procedures. + Client service experience or comparable experience. + High school diploma or GED equivalent. **Preferred Qualifications, Capabilities, and Skills** + Strong desire and ability to influence, educate, and connect customers to technology solutions. + Cash handling experience. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** Winnetka,IL $22.50 - $27.60 / hour

Job Responsibilities Provide vision and direction for engineering teams responsible for US Listed Options and Prime Brokerage platforms. Lead the modernization of legacy systems, driving adoption of cloud-native architectures and event-driven technologies (Java, Spring, AWS, Kafka, etc.). Serve as a subject matter expert in Options Clearance and Prime Brokerage, ensuring solutions meet evolving business and operational requirements. Demonstrate experience in leveraging AI technologies to accelerate technical project delivery and enhance platform capabilities. Collaborate closely with business stakeholders, operations, and vendor partners to deliver robust, scalable, and innovative solutions. Mentor and develop high-performing engineering teams, fostering a culture of technical excellence, continuous improvement, and accountability. Oversee the end-to-end delivery of technology solutions, ensuring alignment with business objectives, timelines, and quality standards. Ensure all platforms and solutions adhere to regulatory, risk, and compliance requirements. Manage relationships with third-party vendors, ensuring alignment with strategic goals and service level agreements. Required qualifications, capabilities and skills Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field 10+ years of progressive software engineering experience, including 5+ years leading technologists and cross-functional teams. Experience with Options Clearance, Prime Brokerage, Securities Processing, or related domain. Experience with Java, Spring, AWS, Cloud platforms, and event-driven architectures (Kafka). Proven track record of modernizing complex legacy platforms and migrating to cloud-based solutions. Demonstrated experience utilizing AI to accelerate technical project delivery. Exceptional leadership, communication, and stakeholder management skills. Demonstrated ability to build and lead cross-functional teams. Experience with Agile methodologies. Strong analytical and problem-solving skills, with a history of delivering innovative solutions to complex challenges. #J-18808-Ljbffr