Operations Manager jobs at MetLife

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. As a Risk Control Manager, you will be part of a diverse and talented team dedicated to oversight of the control framework for Asset Wealth Risk Management. You'll foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. As a Risk Control Manager in the Asset Wealth Risk Management team, you play a key role in driving our risk and control strategy. You help us identify, assess, and mitigate operational risks, ensuring our business remains strong and resilient. Together, we foster a culture of proactive risk management and continuous improvement. You will collaborate with colleagues across the firm to deliver sustainable solutions and support our commitment to excellence. Additionally, this is a dynamic role in Firmwide Risk Control Management with responsibility for leading and enhancing a control framework which supports a continuous and integrated approach to risk assessment. This role requires a wide variety of strengths and capabilities, including the ability to: Job Responsibilities Lead execution of the control and operational risk evaluation framework Assess business processes to identify and analyze risk and control issues Verify controls are properly designed and operating effectively Analyze risk and control data to resolve issues and identify trends Evaluate the impact of new policies, standards, and technology solutions Track and manage issues and action plans to ensure timely completion Prepare for and support regulatory, audit, and internal reviews Implement firmwide control initiatives for Asset Wealth Risk Management Collaborate with business partners, operations, legal, compliance, risk, audit, regulators, and technology teams Communicate findings and recommendations to management Drive continuous improvement in the control environment Required Qualifications, Capabilities, and Skills Bachelor's degree or equivalent experience Minimum 3 years of experience in controls, audit, quality assurance, risk management, or compliance in financial services Demonstrated understanding of regulatory requirements Proven ability to lead and deliver projects under tight deadlines Strong analytical and problem-solving skills Excellent oral and written communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Experience developing executive presentations Ability to work collaboratively across teams Strong judgment and decision-making skills Commitment to maintaining high standards of integrity and professionalism Preferred Qualifications, Capabilities, and Skills Master's degree or MBA Experience in Asset Wealth Management or Private Bank Risk Familiarity with control frameworks and risk assessment methodologies Experience supporting regulatory or audit reviews Knowledge of change management protocols Ability to influence and gain consensus among stakeholders Experience with data analysis and reporting tools

Step into a pivotal role at JPMorganChase, where your expertise in control management will drive impactful change. You'll have the opportunity to advance your career while safeguarding our operations and data. Join a team that values innovation, collaboration, and professional growth. As a Control Manager within JPMorganChase, you will lead efforts to identify and mitigate compliance and operational risks. Your role is crucial in maintaining the security of our network, applications, and data. We value a culture of collaboration and innovation, where your insights and leadership will directly contribute to our success. Job responsibilities Lead the development and implementation of comprehensive coverage and joint accountability models to promote early compliance and operational risk identification. Utilize advanced knowledge in cybersecurity and anti-fraud awareness to detect potential threats and maintain the security of our network, applications, and data. Oversee the execution of operational plans and strategic projects, ensuring alignment with broader functional and organizational strategy. Leverage expert-level project management skills to manage service delivery, set quality standards, and influence the structure and development of the control management area. Apply advanced data & tech literacy skills to interpret models and diagrams, analyze data, and communicate meaningful insights that drive impact. Required qualifications, capabilities, and skills Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 8 or more years of experience. Demonstrated expertise in cybersecurity and anti-fraud awareness, with a proven track record of detecting and mitigating potential threats, complemented by advanced proficiency in data and tech literacy for developing models, analyzing data, and communicating insights. Expert-level project management skills, with experience leading strategic projects and implementing operational plans in large organizations. Proven experience in leading large teams, managing service delivery, and influencing the structure and development of control management areas. Excellent communication and leadership skills to effectively guide teams and drive organizational success. Preferred qualifications, capabilities, and skills Capability to leverage expert understanding of AI/ML for identifying and mitigating risks associated with emerging technologies, and skilled in automation to streamline processes and enhance efficiency in control management. Proficiency in digital literacy for interpreting data, understanding technological impacts, and effectively communicating insights. Strong influence skills to lead large teams, collaborate with executives, and drive strategic initiatives. Solid market product knowledge to understand business context and align risk management strategies with organizational goals. Effective mentoring skills to develop team members and foster a culture of growth and collaboration, along with competence in quantitative reporting for analyzing data and supporting decision-making processes.

**Bring your expertise to JP Morgan Chase.** You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. **Job Responsibilities:** + Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks + Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols + Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies + Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units **Required Qualifications, Capabilities and Skills:** + Bachelor's degree or equivalent experience required + Demonstrated subject matter expertise and experience (stakeholder engagement and collaboration, business risk and control management, adherence to business regulatory requirements) in a relevant business-related function/operation + Proficient in MS Office Suite (Word, Excel, Powerpoint) and basic use of AI/LLM tools + Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization + Ability to develop executive level presentation skills **Preferred Qualifications, Capabilities and Skills:** + 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement. As a Control Manager within JPMorganChase, you will play a crucial role in identifying and mitigating compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient. Your work will directly contribute to the firm's success and help maintain our reputation for excellence. **Job responsibilities** + Facilitate the identification and assessment of compliance and operational risks, applying your knowledge of anti-fraud awareness and cybersecurity. + Develop and implement effective control strategies to mitigate identified risks, utilizing your skills in process improvement and project management. + Conduct regular monitoring and assessment of the business's compliance and operational risk and control environment, leveraging your data & tech literacy skills. + Collaborate with business executives to promote early compliance and operational risk identification, utilizing your skills in internal stakeholder management and conflict management. + Present findings and recommendations to senior management and stakeholders, applying your presentation skills and listening & questioning abilities. + Drive continuous improvement in risk management practices. + Ensure all customer-facing disclosures comply with relevant laws, rules, and regulations. + Draft, review, and refine disclosure language for clarity, accuracy, and legal sufficiency. + Maintain and document disclosures in the central Golden Source Disclosure Library. + Support disclosure requirements across all products and communication channels. + Monitor regulatory changes and update disclosures to meet new obligations, contributing to overall compliance and risk mitigation. **Required qualifications, capabilities, and skills** + Demonstrated ability in control management, with a focus on identifying and assessing compliance and operational risks, showcasing skills equivalent to 3 or more years of proven experience in developing effective control strategies. + Experience in monitoring and assessing risk and control environments, with advanced analytical, technical, and problem-solving skills. + Strong skills in collaborating with business executives and managing conflicts, along with strong internal stakeholder management and conflict management skills. + Proficiency in creating and delivering impactful presentations and in process improvement and project management. + Ability to effectively manage conflicts and collaborate with stakeholders to drive compliance initiatives and ensure alignment with industry standards. **Preferred qualifications, capabilities, and skills** + Capability to apply AI/ML concepts to support risk management applications and enhance decision-making processes. + Developing skills in automation to improve control operations and boost efficiency. + Strong digital literacy for the effective use of digital tools and platforms in control frameworks. + Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration. + Proficiency in quantitative reporting to inform risk assessment and effectively present findings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

**Bring your expertise to JP Morgan Chase.** You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a US Private Bank Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to define strategies ensuring issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, solutions, and remediation. **Job Responsibilities:** + Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks + Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols + Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies + Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units + Assist or lead control program initiatives for a variety of deliverables to ensure the business is operating within all required regulatory guidelines and addressing critical operational risks **Required Qualifications, Capabilities and Skills:** + Bachelor's degree or equivalent experience required + Equivalent subject matter expertise in a relevant business related function/operation required + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic use of AI/LLM tools + Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization + Ability to develop executive level presentation skills **Preferred Qualifications, Capabilities and Skills:** + 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Business Management optimizes business performances by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business. This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management and in coordinating the deployment of the bank's corporate resources to address strategic and tactical objectives. The main aim of a Business Manager is to: + Implement new business strategy, strategic initiatives or platforms, including aligning department and support groups (Finance, Tech, Ops, Legal, Compliance) + Optimize 'bottom line' business performance by driving key initiatives (fees, cost base, RWA and capital utilization) + Identify, escalate and mitigate business risks that could impair our ability to do business: e.g. legal, tax, regulatory, capacity issues, extraordinary transaction costs + Analyze financial performance, including expenses; identify productivity initiatives and drive implementation + Partner with the business, Operations and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever evolving market structure + Partner with the relevant external service/ infrastructure providers + Business representation in respective internal/external working groups + This position will be specifically supporting the Home Lending Operations business, working closely with the business to identify and track operational efficiencies + Responsible for managing a small number of local/international employees **Qualifications** + Bachelor's degree in Business, Finance, Economics, or other related area + Previous product knowledge and/or prior Business Management or COO experience + Energetic and dynamic in style + Highly motivated self-starter with excellent time management/prioritization skills + Present well to senior and global business heads + Able to forge strong internal relationships across a broad range of functions + Self-motivated, tenacious and able to work with high degree of independence + Excellent written and oral communication skills + Able to both define and deliver to conclusion a strategic agenda across multiple groups + Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely + Excellent project management and organizational skills + Attention to detail with logical thought process Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210690386 JobSchedule: Full time JobShift: Day : Business Management optimizes business performances by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business. This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management and in coordinating the deployment of the bank's corporate resources to address strategic and tactical objectives. The main aim of a Business Manager is to: * Implement new business strategy, strategic initiatives or platforms, including aligning department and support groups (Finance, Tech, Ops, Legal, Compliance) * Optimize 'bottom line' business performance by driving key initiatives (fees, cost base, RWA and capital utilization) * Identify, escalate and mitigate business risks that could impair our ability to do business: e.g. legal, tax, regulatory, capacity issues, extraordinary transaction costs * Analyze financial performance, including expenses; identify productivity initiatives and drive implementation * Partner with the business, Operations and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever evolving market structure * Partner with the relevant external service/ infrastructure providers * Business representation in respective internal/external working groups * This position will be specifically supporting the Home Lending Operations business, working closely with the business to identify and track operational efficiencies * Responsible for managing a small number of local/international employees Qualifications * Bachelor's degree in Business, Finance, Economics, or other related area * Previous product knowledge and/or prior Business Management or COO experience * Energetic and dynamic in style * Highly motivated self-starter with excellent time management/prioritization skills * Present well to senior and global business heads * Able to forge strong internal relationships across a broad range of functions * Self-motivated, tenacious and able to work with high degree of independence * Excellent written and oral communication skills * Able to both define and deliver to conclusion a strategic agenda across multiple groups * Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely * Excellent project management and organizational skills * Attention to detail with logical thought process

JobID: 210676872 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $128,250.00-$205,000.00; Chicago,IL $118,750.00-$190,000.00 Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment. Our team develops and executes actionable data science and analytical solutions in a consulting-style environment to drive efficiency across the product development life cycle at Chase. As a Product Operations Strategy Manager on the Product & Experience Analytics Team, you'll play a key role in enhancing productivity and efficiency at Chase Bank through partnering directly with Finance and Operations. You'll help build a team of strategists to provide data-informed strategy, design experiments, engage in product design, direct analysis, and drive prioritized organization change implementation. Your focus will be on raising operational standards and promoting collaboration across teams, using data-driven methods to guide investment decisions and align initiatives with business goals for maximum value. As a member of our team, you will play a crucial role in driving data-driven decision-making and optimizing our product development processes Job Responsibilities * Lead teams of strategists and technical consultants to solve business problems that drive qualitative and quantitative business value, and when necessary, as an individual contributor. * Direct and engage in research efforts to inform strategic proposals for inclusion in internal-facing products designed to drive productivity and efficiency across all employees engaged in building and maintaining the 107 software products at Chase. * Design and execute implementation plans across prioritized initiatives ranging from product enhancements to experiments across job family personas. * Manage relationships with senior leaders including presentations to CFO, CTO, and CPO. * Leverage design thinking practices to develop strategic, end-to-end, scalable solutions; coach others to inject the same practices into their work. * Guide project teams in synthesizing analytical findings for consumption by internal analytical clients and senior executives. * Establish and manage relationships with internal clients and partners. * Identify new project opportunities helping to grow our business pipeline for respective books of work. * Recruit, develop and retain talent by creating an environment of open communication that prioritizes continued learning and growth. * Maintain a rigorous controls environment to ensure accurate and timely results. * Set standards of excellence for the team by demonstrating professional expertise, strong work ethic, integrity and professional behavior. Required Qualifications, Capabilities, and Skills: * 5+ years of industry experience in consulting, solution design, or business analytics roles (e.g., marketing analytics, sales analytics, business insights) * Experience with data analytics and/or visualization techniques (e.g. SQL, Python, Tableau, Alteryx), as well as big data technologies (e.g. Hadoop, Cassandra, AWS) * Experience with design thinking practices and tools (e.g., Lucid, Figma, customer journey mapping) and product management principles (e.g., Agile) * Consulting orientation with ability to influence and effectively lead cross-functional teams * Experience leading project teams and coaching/mentoring early career talent, and improving team culture of a new or existing team * Excellent communication, with an ability to convey the strategic vision in a digestible manner for varying technical and senior audiences * Self-starter with out-of-the box problem solving skills and a drive to bring new ideas to life * Strong time management skills, with ability to multi-task and keep multiple projects on track * Experience and knowledge of data science and analytical methodologies and approaches, and familiarity with various artificial intelligence functionalities * Undergraduate degree in a quantitative discipline Preferred Qualifications, Capabilities, and Skills: * 5+ years of experience at a consulting firm, in tech, or financial services/banking industry * Deep understanding of the financial services or retail banking industry This role is not eligible for visa sponsorship or relocation assistance

JobID: 210665898 JobSchedule: Full time JobShift: : Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution? Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management. As a Business Operations Manager in our Operations 2.0 team, you will be at the forefront of transforming our operational processes by leveraging strategic opportunities presented by Deposits 2.0 and other change efforts. You will collaborate with cross-functional teams to influence the design of new deposit products, ensuring operational considerations are met and strategic initiatives are executed effectively. Your role will be crucial in mapping processes, identifying pain points, and leveraging data-driven metrics to improve end-to-end experiences. With your curiosity, courage, and expertise in consulting and product knowledge, you will drive significant improvements and avoid incurring additional operational debt. Job responsibilities * Lead the analysis of operational impacts of new deposit products; predict and mitigate issues. * Collaborate with cross-functional teams to create detailed business cases that support operational recommendations, leveraging data and analytics to drive decision-making. * Drive organizational change within operations using the Prosci ADKAR Model for effective management. * Communicate product vision and benefits to engage stakeholders. * Build and maintain strong relationships with key stakeholders, including senior leadership, operations teams, and external partners. * Act as a trusted advisor on readiness and change management. Required qualifications, capabilities, and skills: * Proven experience in business operations management * Strong analytical skills with the ability to predict and mitigate operational issues. * Experience in leading cross-functional teams and collaborating with various stakeholders. * Excellent communication skills, with the ability to articulate product vision and benefits to engage stakeholders. * Familiarity with change management methodologies, such as the Prosci ADKAR Model. * Ability to build and maintain strong relationships with key stakeholders, including senior leadership and external partners. Preferred qualifications, capabilities, and skills: * Management Consulting experience * Experience in managing the launch of new products, particularly in the financial services sector. * Proficiency in data analytics tools and techniques to drive decision-making. * Experience in human capital management and fostering a collaborative, high-performance culture. * Previous experience in conducting dress rehearsals to assess and address operational gaps.

Join a team valuing innovation, work with cutting-edge tech in payroll, and collaborate with experts to enhance processes. As a Payroll Tax Operations, Vice President within our team, you will oversee all aspects of payroll tax compliance, reporting, and process improvement for our US employee base. You will lead a team of payroll tax professionals, partner with internal and external stakeholders, and ensure adherence to federal, state, and local regulations. Job responsibilities Lead and manage the US payroll tax operations team, fostering a culture of excellence and accountability. Oversee all payroll tax compliance activities, including filings, payments, and reconciliations at federal, state, and local levels. Develop and implement payroll tax policies, procedures, and controls to ensure regulatory compliance and operational efficiency. Collaborate with HR, Finance, Legal, and external vendors to resolve complex payroll tax issues. Monitor legislative and regulatory changes affecting payroll tax and implement necessary process updates. Drive process improvements and automation initiatives to enhance accuracy and efficiency. Respond to payroll tax audits and inquiries from regulatory agencies. Prepare and present payroll tax reports and metrics to senior leadership. Ensure accurate year-end processing, including W-2 and other tax statement issuance. Manage relationships with third-party payroll providers and tax agencies. Support M&A activities and business expansions from a payroll tax perspective. Required qualifications, capabilities, and skills Possess a bachelor's degree in Accounting, Finance, Business, or related field. Demonstrate 10+ years of experience in US payroll tax operations within a large, complex organization. Exhibit deep knowledge of federal, state, and local payroll tax regulations and compliance requirements. Lead teams with a track record of developing talent and driving high performance. Utilize advanced analytical and problem-solving skills. Communicate effectively with stakeholders at all levels. Manage multiple priorities in a fast-paced environment. Apply strong project management and organizational skills. Maintain high attention to detail and accuracy. Handle confidential information with integrity. Demonstrate proficiency with payroll systems and Microsoft Office Suite. Preferred qualifications, capabilities, and skills CPA or similar certification. Possess experience with Oracle HCM and ADP platforms. Demonstrate experience in process automation and payroll tax technology solutions. Exhibit prior experience in financial services or a highly regulated industry.

Join a team valuing innovation, work with cutting-edge tech in payroll, and collaborate with experts to enhance processes. As a Payroll Tax Operations, Vice President within our team, you will oversee all aspects of payroll tax compliance, reporting, and process improvement for our US employee base. You will lead a team of payroll tax professionals, partner with internal and external stakeholders, and ensure adherence to federal, state, and local regulations. **Job responsibilities** + Lead and manage the US payroll tax operations team, fostering a culture of excellence and accountability. + Oversee all payroll tax compliance activities, including filings, payments, and reconciliations at federal, state, and local levels. + Develop and implement payroll tax policies, procedures, and controls to ensure regulatory compliance and operational efficiency. + Collaborate with HR, Finance, Legal, and external vendors to resolve complex payroll tax issues. + Monitor legislative and regulatory changes affecting payroll tax and implement necessary process updates. + Drive process improvements and automation initiatives to enhance accuracy and efficiency. + Respond to payroll tax audits and inquiries from regulatory agencies. + Prepare and present payroll tax reports and metrics to senior leadership. + Ensure accurate year-end processing, including W-2 and other tax statement issuance. + Manage relationships with third-party payroll providers and tax agencies. + Support M&A activities and business expansions from a payroll tax perspective. **Required qualifications, capabilities, and skills** + Possess a bachelor's degree in Accounting, Finance, Business, or related field. + Demonstrate 10+ years of experience in US payroll tax operations within a large, complex organization. + Exhibit deep knowledge of federal, state, and local payroll tax regulations and compliance requirements. + Lead teams with a track record of developing talent and driving high performance. + Utilize advanced analytical and problem-solving skills. + Communicate effectively with stakeholders at all levels. + Manage multiple priorities in a fast-paced environment. + Apply strong project management and organizational skills. + Maintain high attention to detail and accuracy. + Handle confidential information with integrity. + Demonstrate proficiency with payroll systems and Microsoft Office Suite. **Preferred qualifications, capabilities, and skills** + CPA or similar certification. + Possess experience with Oracle HCM and ADP platforms. + Demonstrate experience in process automation and payroll tax technology solutions. + Exhibit prior experience in financial services or a highly regulated industry. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join a team valuing innovation, work with cutting-edge tech in payroll, and collaborate with experts to enhance processes. As a Payroll Tax Operations, Vice President within our team, you will oversee all aspects of payroll tax compliance, reporting, and process improvement for our US employee base. You will lead a team of payroll tax professionals, partner with internal and external stakeholders, and ensure adherence to federal, state, and local regulations. Job responsibilities Lead and manage the US payroll tax operations team, fostering a culture of excellence and accountability. Oversee all payroll tax compliance activities, including filings, payments, and reconciliations at federal, state, and local levels. Develop and implement payroll tax policies, procedures, and controls to ensure regulatory compliance and operational efficiency. Collaborate with HR, Finance, Legal, and external vendors to resolve complex payroll tax issues. Monitor legislative and regulatory changes affecting payroll tax and implement necessary process updates. Drive process improvements and automation initiatives to enhance accuracy and efficiency. Respond to payroll tax audits and inquiries from regulatory agencies. Prepare and present payroll tax reports and metrics to senior leadership. Ensure accurate year-end processing, including W-2 and other tax statement issuance. Manage relationships with third-party payroll providers and tax agencies. Support M&A activities and business expansions from a payroll tax perspective. Required qualifications, capabilities, and skills Possess a bachelor's degree in Accounting, Finance, Business, or related field. Demonstrate 10+ years of experience in US payroll tax operations within a large, complex organization. Exhibit deep knowledge of federal, state, and local payroll tax regulations and compliance requirements. Lead teams with a track record of developing talent and driving high performance. Utilize advanced analytical and problem-solving skills. Communicate effectively with stakeholders at all levels. Manage multiple priorities in a fast-paced environment. Apply strong project management and organizational skills. Maintain high attention to detail and accuracy. Handle confidential information with integrity. Demonstrate proficiency with payroll systems and Microsoft Office Suite. Preferred qualifications, capabilities, and skills CPA or similar certification. Possess experience with Oracle HCM and ADP platforms. Demonstrate experience in process automation and payroll tax technology solutions. Exhibit prior experience in financial services or a highly regulated industry. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate. As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists. Job Responsibilities Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs. Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations. Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations. Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance. Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency. Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems. Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions. Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience. Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes. Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations. Required qualifications, skills, and capabilities 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence. Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities. Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management. Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution. Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance. Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations. Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls. Bachelor's degree required. Flexibility to travel as needed. Preferred qualifications, skills, and capabilities Master's degree in Business Administration, Engineering, or a related field is highly preferred;

Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Job Responsibilities: Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Required Qualifications, Capabilities and Skills: Bachelor's degree or equivalent experience required Demonstrated subject matter expertise and experience (stakeholder engagement and collaboration, business risk and control management, adherence to business regulatory requirements) in a relevant business-related function/operation Proficient in MS Office Suite (Word, Excel, Powerpoint) and basic use of AI/LLM tools Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a US Private Bank Control Management Associate within the Control Management team, you will be responsible for maintaining a sustainable and disciplined end-to-end control environment. You will identify and escalate issues with a sense of urgency and collaborate with the business to define strategies that ensure timely remediation of these issues. Job Responsibilities: Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Assist or lead control program initiatives for a variety of deliverables to ensure the business is operating within all required regulatory guidelines and addressing critical operational risks Required Qualifications, Capabilities and Skills: Bachelor's degree or equivalent experience required Equivalent subject matter expertise in a relevant business related function/operation is required Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic use of AI/LLM tools Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a US Private Bank Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to define strategies ensuring issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, solutions, and remediation. Job Responsibilities: Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Assist or lead control program initiatives for a variety of deliverables to ensure the business is operating within all required regulatory guidelines and addressing critical operational risks Required Qualifications, Capabilities and Skills: Bachelor's degree or equivalent experience required Equivalent subject matter expertise in a relevant business related function/operation required Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic use of AI/LLM tools Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements. Work Schedule: Shift will be Mon - Thurs 3:30pm - 2:00am Location: 4600 North Hanley Road; St. Louis, MO 63134 What you will do: Develop, track and monitor employee's safety, compliance to quality, service and production standards. Monitor prescription turnaround time so that internal standards and client performance guarantees are met. Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals. Address staff concerns and day to day operational, system, customer service, quality, and professional issues. Work in production as needed. Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy. Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects. Other special projects and tasks as assigned. What you will need: High school diploma or GED BA/BS degree preferred. Minimum of two years operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering) Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout time in position. Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred. Knowledge of lean or process improvement methodologies Excellent oral and written communication skills Ability to adapt in a dynamic work environment, make independent decisions. Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. Willingness to work a flexible schedule for peak times. Monitors daily operations of a unit and actively assists or provides direction to subordinates as required. May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised) Ensures that projects are completed on schedule following established procedures and schedules. General PC knowledge including Microsoft Office, Internet, and email. Why join us? Health coverage effective day 1 (including medical, dental, vision) Holiday Pay and Paid Time Off (PTO) 401K with company match Tuition reimbursement Growth Opportunities Fun, friendly and unique culture - bring your whole self to work every day! This is an onsite position. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Be part of a dynamic team where your distinctive skills will contribute to a winning culture and team. As a Security Operations Vice President in our global team of technologists and innovators, you will significantly impact our company, clients, and business partners worldwide. You'll guide a highly motivated team in analyzing, designing, developing, and delivering solutions to counter adversaries and enhance our operations. Your contributions will help identify internal threat indicators and prevent sensitive data loss using world-class tools and technology. Job responsibilities - Guide a highly motivated team motivated team in designing, configuring, and implementing Data Protection and DLP policies using Microsoft Information Protection (Microsoft Purview), Broadcom (Symantec) DLP, and Palo Alto DLP, both on-premises and in the cloud, utilizing CASB and Cloud Proxy at the enterprise level. Leverage your scripting skills in Python, PowerShell, and JavaScript to automate tasks and workflows, and use your API working knowledge to integrate various DLP solutions with SIEM, CASB and UEBA tools. Provide technical expertise to manage, configure, and optimize Palo Alto DLP, CASB, and Cloud Proxy solutions, Broadcom (Symantec) DLP, and Microsoft 365 Security Solutions while producing reports on program status and progress for senior management. Lead incident response, conduct risk reviews, assess policies, and identify new threat vectors, driving the development of new data identifiers, data governance policies, and standards to ensure compliance and data integrity. Use strong communication skills to present findings and solutions related to existing and emerging threats in the data loss prevention/internal threat arena to senior leaders and stakeholders. Collaborate with stakeholders and businesses to provide guidance on best practices, define data management requirements, and establish effective controls, practices, and procedures, delivering cost-effective strategic solutions that prioritize our clients. Assist in training and retaining talent and identify growth opportunities for junior team members for talent development. Required qualifications, capabilities, and skills - 7 or more years of cybersecurity operations or SOC related experience with 2 years as a technical lead with strong project management skills. Deep understanding of cybersecurity practices, Data Loss Prevention concepts, security incident triage, Insider Threat, and operations risk management processes, along with architectural requirements, engineering threats, vulnerabilities, and incident response methodologies. Proven experience in managing and configuring DLP and EDR solutions in large-scale enterprise environments, with expertise in Information Protection/Sensitivity Labels, Data Loss Prevention, Secure Browsers and Insider Risk/Threat Management. Proficient in scripting with PowerShell, Python, JavaScript and knowledgeable in regular expressions and APIs. Experience in developing and implementing new DLP or Insider Threat programs using tools like Palo Alto DLP, CASB, Microsoft Purview, Symantec DLP, Crowd Strike, Island Browser and Splunk or other SIEM tool. Excellent analytical and problem-solving skills, capable of translating complex technical concepts into practical solutions based on risk assessment and risk appetite. Preferred qualifications, capabilities and skills - Possess two or more of the following certifications - Microsoft Certified: Security, Compliance and Identity Fundamentals, Broadcom DLP Administrator, Palo Alto Networks Certified Network Security Administrator, Cybersecurity Architect Expert, Security Operations Analyst Associate, Azure Security Engineer, CISSP, Splunk Certified Power User Experience with Agile methodology and the ability to work with at least one of the common frameworks with knowledge of tools like Confluence, JIRA and ServiceNow. Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with a focus on recommendations for enhancements or remediation based on in-depth risk assessment. Good understanding of national and international laws, regulations, policies and ethics related to financial industry cybersecurity and foundational knowledge of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing.

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide , “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This is a great opportunity to co-lead our growing Annuity Disbursements team that is responsible for a variety of functions within the ALO Money Out organization. This team also collaborates with various other business units within the organization to ensure timely processing, consistency, and quality in a high-volume and fast-paced environment. Key Responsibilities & Qualifications: Co-Lead and co-manage a team within our fast-paced ALO Money Out, Annuity Disbursements department. Looking for a leader who is passionate about motivating and coaching others to reach their highest potential and understands best practices when it comes to time management and prioritizing tasks. Annuity, operations/processing, and leadership experience is preferred but not required. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s), or be willing to commute to the following location(s): Ohio: 1000 Yard St, H Building, Grandview Heights, OH, 43212 Work schedule: 2 days in office, 3 days remote The position will work the following hours: 9:00am - 5:30pm EST This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Internal Compensation Grade: G2 #LI-LH1 #annuity #annuitymanager #annuityleadership Summary Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we'd like to know more about you! As a Manager, you'll lead the day-to-day operations and administration ensuring that an outstanding service experience is provided to our internal and external sales partners, firms, third-party administrators, producers and customers. We'll count on you to adhere and enforce all financial controls, as well as legal and regulatory guidelines and regulations set forth by IRS, state insurance and securities departments, FINRA, ERISA, Securities and Exchange Commission (SEC), Nationwide Financial (NF) Compliance and the NF Anti-Money Laundering Steering Committee. Job Description Key Responsibilities: Provides oversight to team roles and responsibilities. Manages performance of customer's satisfaction, interaction quality and relationships. Focuses on maintaining relationships, internally and externally. Participates in, sponsors and/or owns major projects, leads the activities and provides guidance. Assists in identifying and establishing operational improvements that improve delivery of services to customers aligned with industry and regulatory requirements. Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable about the industry, competition and regulatory environment. Drives education about current processes and procedures with internal/external customers. Leads the service relationships and helps build and strengthen relationships through presentations and direct contact. Supervises workflow to ensure that all functions are completed and meet time and meet quality standards. Responds to and resolves escalated service issues and calls from our sales partners, producers, firms and customers. Monitors team/client relationships to ensure call teams and client service groups are achieving service expectations. Coordinates the implementation of all enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely fashion. Partners with appropriate teams or individuals for coordination of responses to audits, including system partners for data requests. Leads associates that take audit recommendations and calibration sessions through the continuous improvement model. Identifies key opportunities for improving procedures and processes, ensuring consistency and adherence to regulatory requirements. Uses findings to identify process and/or technology needs within the Operation Center. Handles expenses to the established budget and finds opportunities and implements solutions to streamline processes and reduce operating expenses. Participates in annual budget process to ensure adequate staffing and funding to provide outstanding levels of service. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Director or Associate Vice President. Leads five to 15 associates at various levels. Typical Skills and Experiences: Education: Undergraduate studies in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. License/Certification/Designation: FINRA Series 6 and 26 licenses may be required. Experience: Seven years of financial services experiences in a customer service, quality control or operations environment. Supervisory experience preferred. Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines. Effective team leadership skills and management skills. Strong communication skills. Ability to present to external individuals and organizations. Relationship-building skills. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not eligible (Exempt) Working Conditions: Normal Office Conditions. May require infrequent travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.