Metro Credit Union jobs - 40 jobs

Are you ready to lead in a dynamic, digital-first environment? As the Digital Branch Assistant Manager, you'll play a pivotal role in delivering exceptional member experiences across phone, chat, email, and video banking channels. In this leadership position, you'll inspire and guide a high-performing team, ensuring service excellence and achievement of key performance metrics. You'll be hands-on-coaching agents, resolving complex issues, and driving process improvements that enhance efficiency and member satisfaction. By fostering collaboration and leveraging data-driven insights, you'll help shape the future of digital banking while supporting organizational sales and referral goals. This is your opportunity to lead innovation, empower your team, and make a meaningful impact on how we connect with our members. Essential Job Functions: Leads and manages a team of Digital Branch and Sales and Service agents handling inbound phone, chat, email, and video banking interactions. Oversees staffing through recruitment, selection, training, and performance management, including coaching, counseling, and recommending promotions or salary changes. Ensure positive service delivery and attainment of department metrics. Handles escalated member issues and supports agents with complex topics such as online banking, account maintenance, lending, and card services. Monitors real-time metrics and agent activity, making adjustments to optimize service levels across all channels. Supports organizational sales and referral goals through team engagement. Optimizes workflows and implement process enhancements to improve efficiency and effectiveness within the Digital Branch channels. Serves as a subject matter expert on Digital Branch operations, providing guidance and support to both agents and leadership. Actively engages with team members, offering real-time support and fostering a collaborative, high-performing environment. Works side by side with Digital Branch staff and provides backup support to daily operations and maintains awareness of frontline challenges. Collaborates with cross-functional teams to align Digital Branch service delivery with broader organizational goals. Reviews agent interactions regularly to identify coaching opportunities and drive continuous improvement. Contributes to team engagement by helping develop and facilitate department activities and initiatives aimed at improving performance and moral. Assists members directly via phone, chat, video, or email when needed. Performs additional duties as assigned by management. Supervisory Responsibilities: Manages staff including Sales and Service Agents, Sales and Service Supervisor, Member Service Specialists and Quality Assurance Analyst. Requirements: High school diploma or equivalent strongly preferred. Minimum 4 years of related experience in financial services customer service strongly preferred. Previous supervisory/management experience strongly preferred. Experience in vendor relationship management strongly preferred. Experience cross-departmental collaboration strongly preferred. Project Management experience preferred. Skills/Knowledge/Certifications Strong knowledge of computers, web browsers, and office software including word processing, spreadsheets, and presentation software. Strong customer service skills. Strong oral and written communication skills. Attention to detail and accuracy of work performed. Ability to problem solve and work independently. Strong team management skills. Working Conditions/Physical Demands: General office environment. Frequent telephone and computer use. Highly stationary. Hybrid Policy Eligibility: Hybrid eligibility is dependent on the employee remaining in good standing; by meeting all designated metrics on a consistent basis and adhering to role requirements and expectations. Minimum Days In Office per Week: 3 Days Minimum Days In Office to Onboard: 180 Days 4x10 Eligible: No What We Offer: Comprehensive Benefits Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Sales Incentives; annual retention bonus vesting program Four weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan - allowing every employee to save for retirement. Metro contributes 3% regardless of employee's contribution Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional training program (classroom, on-the-job, and mentoring) Stable and growing organization Compensation Disclosure: $73,000 to $98,000 The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Job Category: Mortgages Apply now Posted : December 5, 2025 Full-Time Hybrid Marlborough, MA 01752, USA Description Schedule Monday through Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Risk Analyst I is responsible for performing regulatory compliance tests and analysis of mortgage loans and home equity loans/lines. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support the Mortgage Department to develop and maintain an optimized and efficient regulatory program for mortgage loans and home equity loans/lines. Perform ad hoc quality assurance testing to ensure internal policies and procedures are adhered to within the mortgage lending process. Track and report the results of testing, providing both technical and functional suggestions to enhance the member experience through the lending process and create efficiencies for mortgage lending personnel. Work with the Mortgage Risk and Compliance Departments to revise and implement existing and future regulatory needs throughout the mortgage lending and servicing areas. Work with Mortgage Department leadership on internal and external audit examinations, assisting in the resolution of any outstanding issues. Responsible for maintaining a mortgage lending compliance program in various areas, such as Fair Lending, HMDA, and TRID. Assist in the design and implementation of projects and activities to further the growth of mortgage lending at DCU. Work with Mortgage Risk leadership to develop the Mortgage Department's annual compliance testing plan. Develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns. Monitor various indicators of risk - KRIs, QC results, compliance testing results, complaints, risk assessment results, etc., to identify weaknesses and assist in remediating. Review new products/services for potential compliance concerns; prepare risk assessments. Maintain knowledge of, and adhere to, the Credit Union's internal compliance policies and procedures. Provide innovative, detailed, and practical solutions to an extensive range of demanding and complicated problems. Make recommendations for changes to procedures and documentation. Create and maintain gap analysis detail reporting. Manage large data sets, troubleshoot, and develop efficient processes for collecting and aggregating data. Communicate effectively with team members and Mortgage Department leadership. Identify issues and elevate as needed. Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: 5-7 years of leadership and related mortgage lending experience BA/BS Degree Knowledge of State and Federal compliance regulations Knowledge of Secondary Market guidelines Additional Eligibility Requirements: Professional Written and Verbal Communication skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Schedule Monday through Friday 8a-5p What You'll Do Summary/Objective: The role is responsible for supporting the mortgage operations team with administrative tasks to assist in moving files through the automated loan process. Additionally, this role is a member of the adverse action team. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Answer all incoming phone calls, directing calls as appropriate to provide prompt and courteous service to our members while achieving department SLA's. * Assist the mortgage department with support tasks to facilitate an efficient mortgage and home equity application process. * Add and complete tasks within the Mortgage Loan Origination System (LOS) and other various systems to complete failed process activities and move loans into underwriting statuses or other statuses throughout the initial intake process. * Make outbound calls to members to review process exception items, explain actions needed to proceed. * Coordinate with other Mortgage Operations Support team members to ensure all daily work is completed in a timely manner as outlined by the departments SLA's. * Ensure compliance will all applicable state and federal laws and regulations. * Serve on the adverse action team, ensuring all required documentation is being sent in a timely and correct manner. * Ensure department HMDA reporting is correct based on the adverse decision type requested by various users throughout the mortgage department. * Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: * Minimum of a High School Diploma or equivalent * 1-3 years mortgage or related experience Additional Eligibility Requirements: * Technical Skills: Word, Excel, Outlook, Adobe, etc. * Professional Written and Verbal Communication Skills * Requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $23.70 - $26.60 #INDMI

A leading credit union is seeking a Mortgage Risk Analyst I based in Marlborough, MA. This full-time, hybrid role involves ensuring regulatory compliance for mortgage loans and home equity lines. Candidates should have 5-7 years of experience in mortgage lending and a BA/BS Degree. The position focuses on tracking quality assurance testing results, working with compliance departments, and managing large data sets. We value diversity and provide a supportive work environment. #J-18808-Ljbffr

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying members' needs, accurately processing members' transactions, providing service excellence, and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing. * Perform Teller duties as needed. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards. Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. * Understand and explain all DCU products and services and complete member requests. * Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options. * Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments. * Continuously identify and submit efficiency and process improvement ideas. * Perform other job-related duties as assigned. What You'll Need * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred. * Excellent verbal communication skills * Consistent attention to detail * Strong technical skills (Word, Excel, Email) What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.00

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: As part of the Branch Management Team, this position supports and contributes to the DCU's Success Sharing goals and initiatives by creating a positive sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Supervision of the teller line staff. This includes coaching, developing , career growth, hiring, disciplining, writing and delivering periodic and annual evaluations. Provide Supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and proficient with security procedures, including handling robbery and member complaints. * Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Tellers. Coach staff to minimize errors and violations of policy and procedures. Assure that performance evaluations and monthly meetings with staff (Tellers and Teller Specialists) are completed on time. * Support Success Sharing by coaching the tellers to achieve their individual sales referral goals and educate members with self-service options. * Oversee daily operations of the teller line including adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required and securing confidential information. * Respond to all member complaints and concerns in a timely manner. * Perform Teller duties as needed. Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders and account file maintenance. Balance vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. * Perform MSR duties, which include having knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification. * Support the auditing of all membership applications, account maintenance forms, new account applications and completed loan files. * Provide coverage in other DCU areas such as other branches, Information Center, or support departments. * Manage operations when covering a branch by assuring compliance with policies and procedures and security. Promptly resolve Information Services and maintenance issues as they occur. * Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify and submit efficiency and process improvement ideas. * Perform other job-related duties as assigned. What You'll Need * High School Diploma or equivalent * Prior cash handling experience * Verbal and written communication skills * Technical skills (Windows, Microsoft Office) * Previous customer service experience preferred * Ability to obtain NMLS Certification * Bilingual skills a plus What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $26.60 - $30.00 / hour #INDMI

Schedule Mon - Fri 8a-5p What You'll Do Summary/Objective: The Technical Project Manager leads teams within a matrix environment to successfully complete projects within the Technology organization. Serves as the primary liaison between project teams, business owners and sponsors for various systems and/or applications. The Technical Project Manager is responsible for the oversight of the entire project's life cycle. Apply project management and agile methodology skills to manage scope, plan work, coordinate resources and drive execution. Projects may be small to large; cross-functional in impact and are technical in nature. This position will collaborate with a team of PMs and Senior PMs to make continuous improvements to project processes. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will focus on the management of enablement related projects such as data center migrations to public cloud (AWS), greenfield deployments in the DCU data centers, component lifecycle management, wireless and telephone infrastructure upgrades, monitoring & alerting for the IT infrastructure, workstation deployments, system / server upgrades, networking upgrades and transformations, disaster recovery exercises, remediation of major audit findings and other similar technically oriented projects. * Manage projects with waterfall and agile methods when applicable * Plan, estimate and execute technology-related projects * Communicate and coordinate project deliverables across IS Infrastructure, IS Development teams and the project team to achieve milestones * Develop detailed project deliverables including scope statements, schedule, resource plans and success criteria * Schedule and conduct project planning with appropriate tech leads, third party contractors and business * Manage day to day project activities to meet deliverables, manage risks and remove team blockers * Coordinate project deliverables, identify required resources and review roles & responsibilities * Coordinate project tasks such as equipment are ordered, received, and staged during the project execution * Coordinate team resources across projects with other Project Managers * Simultaneously manage multiple IT project plans. Establish clear goals, milestones and approach to execution * Assist in building Portfolio View of initiatives business and IT initiatives across the Credit Union * Use sound judgment in project communication and ensure that key stakeholders including the team, business and management are apprised of project activities in a timely manner * Communicate progress, risks, expectations, timelines, milestones and other key project metrics to business and team members * Contribute to the ongoing development and improvement of the Project Management Life Cycle and agile methodologies * Lead the team to update support processes to capture new project enhancements, features or updated technologies * Ensure project post implementation reviews are conducted * Working knowledge and understanding of the ITIL (Information Technology Infrastructure Library) Framework * Adhere to DCU's project management best practices, procedures and documentation standards * Have a "Team Player" mentality * Performs other job-related duties as assigned by Manager(s) What You'll Need Education and Experience Requirements: * 4-year degree in Information Systems or equivalent work experience * Minimum of 2 years direct Information Systems infrastructure experience, perhaps as a system engineer, network engineer, worked on a service desk team, or in IT Security, and may have been an Infrastructure team lead or infrastructure manager. * 2 - 4 years experience with Information Systems project management experience * 2 - 4 years experience in Financial Industry * Excellent verbal and written communication skills. * Strong knowledge of banking systems, technologies and their relationship to business functions, practices, and processes * Analytical and Project Management skills with a focus in financial services applications * Strong verbal/written communication skills * PMI or other project management certification preferred * Knowledge and practical applications of Agile methodology * Business Process Management experience recommended What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $100,100 - $113,900

Schedule Mon-Fr 9:45am-6:45pm every other Saturday 8am-4:30pm What You'll Do Summary/Objective: Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions regarding loans in process, taking and processing applications, as well as answering general questions related to loans and the loan process. Taking additional call types will be required at times due to business needs. Must understand all DCU products, services, processes, and procedures. Proactively identify member needs and effectively cross sell appropriate products and services. Supports DCU's mission, vision and business goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Answer inbound phone calls in a high-volume contact center. * Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions. * Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards. * Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review. * Review required applicant documentation including income verification, purchase agreements etc. * Adhere to borrower/lender compliance requirements and DCU's internal policies and procedures. * Complete required trainings on compliance, DCU products/services and lending guidelines. * Support DCU's Success Sharing Goals by referring and cross selling other DCU products and services. * Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics. * Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing. * Answer general questions for and originate Mortgage and Home Equity applications. * Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists * Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU's support departments. * Accurately process transactions, file maintenance and all other member requests. * Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions. * Perform other job-related duties as assigned or requested. * Complies with regulatory compliance and assigned training requirements. What You'll Need Education and Experience Requirements: * High School diploma or equivalent * 6 months prior contact center or 6 months lending experience required Additional Eligibility Requirements: * Excellent communication and phone etiquette. * Proficient computer skills and ability to learn new software. * Strong troubleshooting, multitasking, organizational, and time management abilities. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $21.50 - $24.10/hour

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status. * Recommend loan workout options to Consumer Loan and Mortgage departments * Identifies, analyzes, and measures portfolio trends, providing regular updates to management. * Coordinates and monitors performance of all collections vendors * Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity. * Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary. * Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure. * Conduct periodic analysis for mortgage loan to values on delinquent accounts. * Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations. * Provide leadership, support, guidance, training and supervision to staff * Participates in all collections related audits and respond to internal audits * Manage escalations from members and provide timely resolutions and/or additional information * Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data * Monitor daily department service level and make adjustments as necessary * Keep informed of industry trends for collection practice by reading industry articles * Manage projects related to department's and organizations strategic, financial, efficiency and operational goals * Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member * Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training * Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios. * Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager * Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: * Bachelor's degree in business-related field or equivalent experience required * Minimum of 5 years progressive management experience in consumer collection and/or lending * Previous management experience in a call center and/or financial institution preferred * Strong analytical skills, ability to think strategically and influence business decisions * Excellent communication skills and utilization of computer applications * Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws Additional Eligibility Requirements: * Previous experience in a call center and/or financial institution preferred * Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws * Ability to handle multiple priorities. * What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $78,900 - $88,800 #INDHI

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals. * Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and promote self-service options. Prepare Signature Guarantee requests and conduct Notary Public services. * Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. * Be cross trained as a teller and accurately process both teller and MSR transactions, assist with end of day balancing, Instant Issuance and ATM balancing if applicable. * Periodically work as a teller to maintain knowledge and support the branch needs. * Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files * Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments. * Continuously identify and submit efficiency and process improvement ideas * Perform other job-related duties as assigned. What You'll Need * High School diploma or equivalent * 1-3 years related experience * Excellent written and verbal communication skills * Consistent attention to detail * Strong technical skills (Word, Excel, Email) * Bilingual skills a plus What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $21.50 / hour #INDLW

Schedule Mon-Fri: 11:00 am - 3:00 pm (20 hours) What You'll Do Summary/Objective: Process work pertaining to the Document Management job responsibilities and assist members and front- line staff with questions pertaining to those processes. Assist Document Management team with achieving key performance goals and service level standards. Cross train on a variety of Deposit Services processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference * Maintains a high level of professionalism and respect during interactions with both members and colleagues alike * Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations * Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks * Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned * Provide phone coverage to assist the Information Center, Branches, various departments, and members. Answer incoming calls to the Document Management hunt line * Process daily work within service level * Document Copy, Letter Request and Contact Information File Maintenance Service Requests * Complete member Request to Close Service Requests * Answering member requests/ emails * Iron Mountain Scanning * Iron Mountain Record Retention * Scanning documents for archival * Verification of Deposit * Demand/Original Statements * Check/Deposit Copies * Process daily reports regarding updating of member file maintenance * Address Changes * Department E-fax Distribution * Sort and Distribute Department Mail * Department Supply Ordering * Establish and maintain an effective and positive working relationship with coworkers, supervisors, and members. * Complete training courses within established guidelines. * Adhere to DCU's policies and procedures. Lead by example and always conduct yourself in a professional manner. * Perform other job-related duties as assigned by Manager(s). What You'll Need * Six months to one-year related experience, financial institutions preferred * Prior customer service experience * Basic PC skills * Must be rated at least a Good * Must have no performance issues. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.50 - $22.60 / hour

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: Provide internal and external members with a high level of support in a friendly, efficient, and timely manner. Support Deposit Services and DCU to achieve Success Sharing goals and process all work within established service level guidelines. Actively support the Deposit Services Document Management Team and all initiatives developed to further support DCU's goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Actively contributes to DCU's Success Sharing initiatives and practices. DCU's principles of People Come First, Do the Right Thing, Make a Difference * Assist in the management of daily schedules, workflow and phone coverage related to their specific team * Provide training to new hires/cross-training to existing members of the team for all job responsibilities within their team * Remain proficient in every aspect of their team's job processes and be able to quickly adapt to any role assigned based on team needs * Assist in the management of projects, upgrades and enhancements relating to Core/Host system as well as any other system relating to their team * Support Front Line Staff, Branch Staff, internal staff in other departments and DCU members by providing exceptional service via phone coverage, accurately completing assigned tasks within service expectations and education on products and services * Process daily operations and functions that pertain to Remote Deposit Capture, Share Draft processing, adjustments, member affidavits, and Fed Returns * Exceed goals set regarding service levels and call monitoring * Adhere to work schedule expectations * Assist in the preparation for Risk Assessments, internal audits, monthly operational reports and Disaster Recovery procedures * Understand and support DCU's Success Sharing program by achieving or exceeding all assigned goals, analyzing work processes and contributing suggestions on alternative methods to improve member service efficiencies * Adhere to DCU's policies and procedures as well as applicable Federal Regulations * Assist with the handling of escalated member calls/ concerns * Prepare/ write team procedures * Train and assist staff as needed * Perform other job-related duties as assigned by Managers(s) What You'll Need * Minimum of two years' work experience, financial institution preferred * Excellent PC Skills required, including MS Word and Excel * Prior Customer Service experience preferred * Must be in the current position for at least 18 months * Must have a minimum of a "Good" on the most recent performance evaluation * Excellent verbal and written communication skills * Ability to effectively handle multiple priorities What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $23.70 - $26.60 / hour #INDLW

Schedule Monday - Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Underwriter I is responsible for analyzing, underwriting and decisioning all mortgage loans consistent with department and secondary market standards. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Analyze, underwrite and decision all mortgage loans to appropriate servicer guidelines ensuring soundness, accuracy and compliance with DCU and Investor standards. * Maintain knowledge of current changes to investor guidelines, product changes, the general financial industry, and the real estate market. * Maintain knowledge of compliance laws applicable to mortgage and home equity loan originations,including but not limited to: Equal Credit Opportunity Act (ECOA), Real Estate Settlement Procedures Act (RESPA), Regulation Z (Truth in Lending, Know Before You Owe), Regulation C (Home Mortgage Disclosure Act - HMDA), and other state and federal laws which may be applicable. * Assist with the loan origination teams with loan structuring, re-structuring and loan scenario review requests. * Work closely with mortgage processors, Team Leaders and other underwriters to maintain and develop better quality loan files. * Exercise discretion and independent judgement in underwriting loans to support the business goals of the DCU. * Assist in the development and maintenance of department policy and procedure documents. * Contribute to department projects and initiatives as an individual and through team cooperation. * Ensure compliance with all applicable state and federal laws and regulations. * Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: * 3-5 Years of underwriting or related experience * Requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. * BA/BS degree preferred (or equivalent work experience) Additional Eligibility Requirements: * Technical Skills (word, excel, outlook etc.) * Professional Written and Verbal Communication Skills * Proficient working with DU, LPA, and AllRegs * Knowledge of Loan Operating Systems (LOS), Product & Pricing Engine (PPE), Tableau/PowerBI, Compliance & Regulators Software, Mortgage Insurance Requirements What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $30.00 - $33.70 #INDMI

Metro Credit Union is seeking a motivated and experienced Sales and Service Supervisor to help lead our Lawrence, MA branch. In this role, you'll work closely with the Branch Manager and Assistant Branch Manager to oversee daily operations, support team development, and ensure exceptional service for our members. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about helping others achieve financial success. If you're ready to take on a leadership role and grow your career with Metro Credit Union, we encourage you to apply. Please note this position requires fluency in both English and Spanish Key Responsibilities Manage branch operations including opening and closing procedures. Provide approvals and system overrides for transactions exceeding employee limits. Train and coach new team members on products, services, and procedures. Support implementation and testing of new standard operating procedures and equipment. Handle a wide range of member transactions such as deposits, withdrawals, loan payments, and cash advances. Maintain accuracy in balancing individual work, vault cash, recyclers, and ATMs. Open consumer deposit accounts and conduct loan interviews based on member needs. Ensure all account and loan documentation is complete and compliant. Resolve member inquiries and service issues with professionalism and care. Promote Metro's products and services through effective cross-selling and referrals. Lead the team in the absence of branch leadership. Participate in the Universal Service program, supporting other departments and achieving program goals. Supervisory Duties Oversee Sales & Service Representatives when the Branch Manager and Assistant Branch Manager are unavailable. Qualifications Education and Experience High school diploma or equivalent preferred. Minimum of 3 years of banking experience strongly preferred. Prior supervisory experience strongly preferred. Skills and Abilities Proficient with computers, web browsers, and office software. Strong customer service and communication skills. Ability to work independently and handle pressure. Detail-oriented with a focus on accuracy. Skilled in conflict resolution and de-escalation. Comfortable working with individuals from diverse backgrounds. Compensation Disclosure: $23.79 - $32.19/hr. The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation. Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Sales Incentives; annual retention bonus vesting program Three weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan - allowing every employee to save for retirement. Metro contributes 3% regardless of employee's contribution Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional training program (classroom, on-the-job, and mentoring) Stable and growing organization Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program. Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you. This is a hybrid position at our main office in Marlborough. Summary Under the direction of SVP, CIO, we are seeking a IT Infrastructure and Security Engineer to support our virtualized Windows server environment and grow into broader cloud, infrastructure, and security responsibilities. You'll work closely with experienced IT professionals while you take on day-to-day server operations, monitoring, and backups. This role is ideal for someone with a foundation in Windows Server/Active Directory who wants to deepen their skills in VMware, Azure, networking, and backup/DR in a regulated financial services environment. This position works closely with the Information Security, Help Desk, and Infrastructure teams to support organizational goals and ensure regulatory requirements are met. Administer, maintain, and support Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file/print services. Monitor system performance, availability, and capacity to ensure consistent uptime and responsiveness. Perform routine tasks such as user and group administration, permissions, Group Policy updates, and basic troubleshooting. Perform routine system maintenance, updates, and patching in accordance with security policies and change control procedures. With support from the broader IT team, manage Microsoft Exchange Online, Office 365 tenant administration, and integration with on-premises infrastructure. Implement and maintain virtualization platforms, primarily VMware and/or Hyper-V. Ensure proper configuration and operation of backup and disaster recovery systems (e.g., Zerto, Azure Backup). Support the onboarding, lifecycle, and decommissioning of servers, virtual machines, and services. In collaboration with the rest of the IT team, implement and support on-prem based business applications (e.g., Velocity, LoanDirector etc.) Maintain documentation of system configurations, procedures, and diagrams in accordance with IT standards. Participate in audits, security reviews, and compliance assessments as needed (e.g., NCUA, DoB, Internal Audit). Collaborate with IT peers to enhance automation, standardization, and performance tuning across systems, including cross-training with other IT areas for redundancy. Design, deploy, and support cloud-based (Microsoft Azure) workloads as needed. Work closely with the IT Security Analyst to support growing infosec initiatives. Other Duties Provide support to the Help Desk and end-users for system-related issues. Assist in business continuity planning and disaster recovery testing efforts. Participate in after-hours maintenance windows and on-call rotation as needed. Research and evaluate new technologies for system improvements or upgrades. Assist in IT project planning, coordination, and implementation. Support vendor relationships and service-level agreements related to infrastructure tools and platforms. Perform hardware lifecycle tasks such as imaging, decommissioning, and asset tracking. Stay current on industry best practices, security trends, and regulatory requirements relevant to credit union operations. Act as vendor owner for in scope 3rd party relationships, including ownership of those vendor management processes and reviews. Provides service to our membership communities by actively volunteering time to local civic and charitable organizations. Other duties as assigned. Qualifications, Experience, and Education High School diploma or GED. Associate's degree in technology or equivalent combination of education and experience preferred. Previous banking experience with Fiserv DNA and/or COCC Insight core is preferred. Demonstrated experience in hardware/software installation and support Demonstrated ability to communicate effectively both orally and in writing 3-5 years of experience in Windows Server and Active Directory (user/group administration, permissions, Group Policy basics). Certifications related to core IT foundation (Network+, Security+), Windows system management preferred but not required. Working knowledge of virtualization concepts and cloud technologies (Azure) Computer and Equipment Skills Foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications. Use of Outlook email and calendaring. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases. Use of online teleconferencing software (e.g., Zoom or Teams). Competencies The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise. Physical Demands While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Schedule Monday through Friday 8a-5p 4-6 Month Contract What You'll Do Summary/Objective: This role will prepare, negotiate, and manage commercial contracts between DCU and third-party vendors and partners. It will also ensure that all contracts comply with legal requirements, company policies, and industry standards. This role requires strong analytical skills, attention to detail, and the ability to work effectively with cross-functional teams. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Draft, review, and negotiate contracts, agreements, and other legal documents. * Ensure compliance with legal, regulatory, and company policy requirements. * Analyze contract terms and conditions (consider adding obligations, liabilities, etc if warranted) to identify and mitigate risks. * Coordinate with internal stakeholders, including legal, finance, vendor management, and procurement teams, to ensure alignment on contract terms. * Manage contract lifecycle, including amendments, renewals, and terminations. * Maintain accurate and organized contract records and documentation. * Provide guidance and training to team members on contract-related matters. * Stay current with industry trends and legal developments related to contracts and contract law by participating in educational opportunities and reading professional publications. * Administer contract administration-related processes. * Identify and implement efficiencies in the contract lifecycle and administration processes. * Prepare and communicate contract lifecycle reporting and analysis. * Perform other job-related duties as assigned or requested. What You'll Need Qualifications and Experience Requirements: * Bachelor's degree in business administration, Law, Finance, Supply Chain or a related field. * 0-2 years of experience in contract management, procurement, or a related role involving drafting, reviewing, negotiating, and managing contracts. * Strong understanding of and experience with contract law and industry-specific regulations (at the state and federal level) * Excellent negotiation, analytical, and problem-solving skills. * Detail-oriented and organized with strong time management skills and the ability to manage multiple contracts simultaneously. * Proficiency in contract management software and Microsoft Office Suite. * Strong verbal and written communication and interpersonal skills. * Ability to work independently and as part of a team in managing internal client relationships and working with external, third-party vendors. Preferred Qualifications: * Professional certification in contract management (e.g., CPCM, CCCM, CFCM). * Prior experience in financial institutions is preferred, especially experience in a contract specialist or contract analyst role. * Familiarity with legal and regulatory aspects of financial institutions. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30/hr #INDHI

Schedule Monday-Friday 8-5 (40 hours) Hybrid 5 days/month in-office What You'll Do Summary/Objective: The Senior Pega Engineer/Developer will be responsible for designing, developing, testing, and maintaining Pega-based applications and solutions. The role involves working closely with cross-functional teams to deliver high-quality software that meets business needs. The ideal candidate will have a strong background in Pega development, deployment automation, test automation, and general SDLC and DevOps practices. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Design, develop, and test features and functionality for new and existing applications or solutions as part of an Agile Scrum team. * Build and configure applications and business processes using the Pega Platform, ensuring alignment with business requirements and performance standards. * Communicate effectively with business stakeholders to gather requirements, provide updates, and ensure that development work aligns with business goals. * Collaborate closely with cross-functional teams, including business analysts, QA, DevOps, and operations teams, to deliver high-quality solutions. * Ensure Pega solutions are configured according to best practices, with a focus on scalability, maintainability, and performance. * Conduct peer reviews of configurations and contribute to the development of best practices and standards. * Become a subject matter expert on one or more areas of functionality within the Pega environment, providing guidance and mentorship to junior team members. * Stay current with Pega technology updates, industry trends, and best practices, and advocate for their adoption. * Accurately document configurations, rules, and any changes made within the Pega environment, ensuring that documentation is kept up-to-date and accessible. * Provide regular development updates and status reports to teams and stakeholders, highlighting risks, issues, and progress. * Perform unit and integration testing of Pega configurations as part of the SDLC process, ensuring that they meet functional and performance requirements before deployment. * Collaborate with QA teams to define test strategies, automate testing where possible, and ensure comprehensive test coverage. * Participate in the deployment of Pega applications to production environments, ensuring that deployments are smooth and without issues. * Support and maintain Pega applications, applying patches, fixes, and enhancements as required. * Implement and maintain security best practices within the Pega environment, ensuring compliance with relevant standards and regulations. * Conduct regular security reviews and vulnerability assessments to identify and mitigate potential risks. * Continuously seek opportunities to improve development processes, tools, and practices within the team. * Actively participate in retrospectives and other team activities to drive process improvements. What You'll Need Education and Experience Requirements: * Bachelor's degree in Information Systems, Computer Science, software engineering, or mathematics. * 6+ progressive years of experience in building and implementing model-driven, enterprise-level business solutions and applications in Pega * Must possess a Pega Certified Senior System Administration (CSSA) certification * Possess an understanding of business management * Big plus if prior/current .NET development experience Additional Eligibility Requirements: * Dedication to achieving results with a team-oriented drive and a demonstrated ability to lead by example * Aptitude to pick up new concepts and technology rapidly and ability to explain it to both business & IS stakeholders Good interpersonal skills and the ability to communicate, partner, and collaborate What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $115,100 - $131,000 #INDHI

Our Member Service Center is growing! We are adding to staff with 2 part-time Agent roles scheduled for 11am - 3pm to help address high volume/peak times for the team. As the face of Metro, this team is responsible for delivering quality service on a range of operations and products. Represent the Credit Union in a positive manner while processing transactions accurately and efficiently. You will be trained and have references/resources to meet service levels and operational metrics to comply with established policies and procedures. You will identify cross-selling opportunities, recommending appropriate products and services to enhance the overall experience of our members. This is a dynamic team with high impact roles, it's a great place to start with the organization. Essential Job Functions: Respond to member inquiries through various channels (telephone, chat, e-banking) Account transactions: transfers; open and close accounts; account changes; correct errors. Respond to ATM and Debit card inquiries and servicing requests (limits, hot carding, etc.). Assist members with Home-Banking inquiries and servicing issues. Resolve service problems and complaints by determining root cause, selecting and explaining best solution, and following up to ensure resolution Balances transactions processed throughout the day on a daily basis and ensure within balancing guidelines. Maintain member confidence and protect bank operations by properly authenticating members and keeping member information confidential. Answer loan related questions, including escrow balance inquiries, titles, loan statuses, payoff quotes, and payment history. Contribute to sales and referral programs including department sales goals. Identify cross-sale opportunities where appropriate when answering inquiries; recommend products and services to enhance overall relationship between members and Metro; and inform members of new services and product promotions. Make effective referrals to retail partners (i.e., mortgage lending, commercial lending, Metro Insurance Advisors, investment program). Train on additional secondary skills and assist in other departments as required by the Universal Service program. For example, process loans, conduct collections outreach, and more. Participate in and strive to achieve assigned program goals. Maintain a thorough knowledge of all credit union products by attending all training and informational meetings and incorporate the knowledge and skills into daily responsibilities. Requirements: Education and Experience High school diploma or equivalent required. Customer/member service experience with a sales focus strongly preferred. Skills/Knowledge/Certifications Strong communication skills - verbal and written. Ability to effectively present information over the telephone and email to members and other employees Superb attention to detail; ability to work with percentages and decimals with accuracy Working knowledge of loan documentation and consumer loan regulations preferred Experience and ability with computers, software - we will train on our specific software Why Join our Team: Comprehensive Benefits Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays. All staff eligible for sales incentives and annual (vesting) retention bonus 3 weeks paid vacation per year (pro-rated based on hours worked); 11 paid holidays 401(k) with matching plan and Safe Harbor Plan - Metro contributes 3% regardless of your contribution Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance Strong growth opportunities - attain your long-term career goals at Metro Individual Development Plans Position-related or job-related tuition assistance (1 year eligibility) Superb in-house training programs Growing, dynamic environment with a strong culture and exceptional team of co-workers This is an exciting time to join our organization - Apply Today to learn more! Compensation Disclosure: $21,759.66 to $29,439.54The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Are you an experienced and motivated Collector looking to join a strong team? We'd welcome the opportunity to discuss this role with you. As a Collector II, you'll work with our members on a variety of collection duties to ensure the effective operation of the collection function consistent with established policies and procedures. You'll join a great team of co-workers who focus on loss mitigation while best helping our members to resolve outstanding debts. Essential Job Functions: Review and maintain assigned queue of delinquent accounts including mortgages, consumer loans, and credit cards. Notify members of delinquency through phone calls and correspondence in support of department goals. Provide information, counseling, and loss mitigation to members relative to collection activities. Skip trace certain accounts by accessing credit bureau reports, files, and public records. Recommend non-performing accounts for repossession, legal assignment or charge-off to management. Update department standard operating procedures. Work with members to establish full balance repayment, repayment plans, or settlements. Provide financial counseling to discuss and resolve debt situations; restructure or revise payment terms and recommend deferments, using independent judgment within established guidelines. Maintain and enforce investor policy, collection procedures, reporting, expense reimbursement, and loss mitigation. Provide guidance with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines. Education & Experience High school diploma or equivalent strongly preferred. Minimum 3 years of collections experience strongly preferred. Prior experience with Fiserv, Fiserv DNA, or Temenos highly desirable. The ideal candidate will have experience with Loan Servicing, Mortgages, Auto leasing, or vendor management Skills/Knowledge/Certifications Strong knowledge of collections laws and regulations. Demonstrated ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures with the ability to use them in routine situations. Ability to interact respectfully and constructively with members, colleagues, external contacts other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information, or deliver services. Ability to demonstrate a positive attitude with empathy and solution-orientation; and respond to requests in a timely and respectful manner. Compensation Disclosure: $26.03-$35.21/hr. The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation. Why Join our team: Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Sales Incentives; annual retention bonus vesting program Three weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan - allowing every employee to save for retirement. Metro contributes 3% regardless of employee's contribution Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional training program (classroom, on-the-job, and mentoring) Stable and growing organization Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program. Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.