Metropolitan Opera jobs

THE METROPOLITAN OPERAYannick Nézet-Séguin Jeanette Lerman-Neubauer Music Director Announces the following vacancy Selected candidate to begin September 2026 SECTION VIOLA(1 position, possibly 2) Weekly base salary $2,314. 71Rehearsal pays $92. 74 per hour Annual expected earnings $160,000 - $175,000 Audition to be held late April 2026Resume deadline January 5, 2026 ONLY HIGHLY QUALIFIED APPLICANTSThe Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What you'll bring to the team Qualifications & Experience Be Part of the Magic at LEGOLAND New York! At LEGOLAND New York Resort, we're all about creating unforgettable experiences-for our guests and for our teams. As our new Warehouse Team Lead / Delivery Driver, you'll play a vital role in safe and accurate delivery of orders to the retail shops and other locations within the park. This role will also require transport and delivery of materials to offsite storage location(s). Other aspects of this position include but not limited to, assisting with leading a team of associates to ensure order picking, handling, receiving, rotation, stocking of retail merchandise for LEGOLAND New York Resort... If you are collaborative, enjoy a fast-paced environment, and believe in FUN this might be for YOU! We are looking for a responsible, energetic, and safety-focused Warehouse Team Lead / Delivery Driver to join our team. This role is a hands-on position combining warehouse leadership responsibilities with driving and delivery duties throughout the resort and offsite locations. What You'll Be Doing 1. Driving & Delivery Safely operate a non-CDL box truck and other motorized vehicles Transport merchandise and materials to on-site and off-site locations Comply with all NYS DOT requirements and Merlin safety standards Maintain accurate driver logs and required documentation 2. Warehouse Operations & Leadership Assist warehouse leadership with daily task coordination and workflow Ensure equipment and work areas meet departmental standards Complete daily opening and closing procedures Accurately record and close out daily operational processes 3. Loading, Unloading & Receiving Safely load and unload delivery vehicles, containers, and pallets Use proper equipment (forklifts, order pickers, ladders, etc.) Verify deliveries against vendor packing slips for accuracy Record incoming shipments in tracking systems for distribution 4. Order Picking & Inventory Accurately pick and prepare orders in a timely manner Complete all associated paperwork and documentation Build pallets safely for transport to retail locations Rotate stock based on shelf life and report expiration dates Assist with cycle counts and inventory verification Report discrepancies promptly to leadership 5. Safety & Compliance Follow all warehouse safety policies and procedures Maintain clean, organized, and hazard-free work areas Provide feedback to leadership regarding safety or operational concerns Ensure compliance with ASTM, NEC, NSF, OSHA, and applicable state and local codes What You'll Bring Must be at least 18 years of age Flexible availability, including weekends, holidays, and evenings during the operating season Valid New York State Driver's License required Box truck driving experience required (CDL not required; CDL is a plus) Minimum 6 months of warehouse experience preferred Ability to lift up to 30 lbs unassisted Ability to stand for extended periods and perform repetitive tasks Comfortable working outdoors in various weather conditions and at heights with proper training Strong verbal communication skills; ability to read, write, and communicate in English Basic math skills (addition, subtraction, multiplication, division) Detail-oriented, safety-focused, and able to remain calm under pressure Ability to work independently and as part of a team Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Competitive hourly wage Numerous learning and advancement opportunities Seasonal incentives and recognition programs Benefits Pay Range Compensation between USD $21.00/Hr.-

What you'll bring to the team At LEGOLAND New York Resort - Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless! About the Role Under the direction and supervision of the Training and Compliance Manager, the Training and Compliance Coordinator assists the T&C manager in making sure the LLNYR Technical Services Team that follows all Merlin Groups, LLNYR Health and Safety Standards, OSHA and ANSI codes, and NYS and Local Municipality Codes. Helps to develop, implement, and monitor robust engineering, safety and training compliance strategies and procedures across the entire Technical Services Department. Role Description The Training and Compliance Coordinator's responsibilities will be, but not limited to, the following: Provide a strategic approach to compliance management in respect of ride safety and other maintenance processes as necessary. Help develop comprehensive records and procedures for compliance management purposes. Conduct audits of preventative and reactive maintenance activities to ensure compliance with internal standards, ride manufacturers OEM's and any third-party recommendations/requirements in respect of ride hardware. Ensure that all maintenance-related risk assessments are completed and reviewed in line with company policies and that they are of a suitable and sufficient standard. Develop new and review existing safe systems of work/standard operating procedures for maintenance operations and ensure that these are followed accordingly. To assist the Technical Services teams with technical or procedural queries, giving hands on assistance when necessary. Ensure that effective training programs for maintenance personnel are embedded into the dept. and executed appropriately with regard to the delivery of ride specific maintenance tasks as well as general health & safety training e.g. work at height, manual handling, lifting equipment operation etc. Ensure that an effective system is in place for preventative and reactive maintenance and that all such maintenance is progressed to a satisfactory conclusion with adequate supporting records. Liaise closely with the attractions and corporate health and safety teams to ensure a consistent approach to safety management in line with local and corporate safety policies. Other tasks as assigned per business need. Qualifications & Experience About You Previous Rides Maintenance Experience a plus. Good organizational skills are necessary to take charge of organizing training and training classes. The ability to manage multiple projects at one time in an efficient and timely manner is important in this position. Good written and verbal communication skills are crucial for editing training documents and doing training classes. Problem-solving skills to come up with ways to improve overall efficiency and overcome training problems. OSHA 10 for General Industry a plus. Ability to sit for OSHA 30. Previous Experience with Microsoft Office Suite. Previous Experience with NetSuite. Previous Experience with Asset Management Systems, like HxGN, Maximo, CMMS, Asset Panda a plus. Strong communication skills to encourage an effective team environment. Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes. Ensure full compliance with policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy. Understand risk assessments within own workplace and ensure reporting of any new risks to the appropriate manager. Compliance of safe working procedures for work activities within one's job role, but cognizant of the effects on others prior to the activity/function. In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager. Friendly, outgoing personality Well-groomed appearance and willingness to comply with uniform policy Ability to make a child's day memorable Work as part of a team and take direction well from management Dependable and Responsible (after all our guests depend on you!) Ability to work outdoors in any weather condition Ability to stand/walk for long periods of time, and long distances Flexible availability around park hours (peak and nonpeak times) Ability to work nights/weekends/holidays through agreed upon employment Benefits The Perks Here at Merlin, we do it all for the love of FUN and if that wasn't enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more! Who We Are We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more! Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same. Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. If you have any questions, concerns, or additional support needed to succeed in an interview, please get in touch with our friendly team to find out how we can help: *********************. Pay Range USD $24.00/Hr.

What you'll bring to the team 🌟 Part-Time Administrative AssistantLEGOLAND Discovery Center Westchester Join the team that helps keep the magic running behind the scenes! 🧱✨ Are you organized, upbeat, and excited by the idea of supporting a place built entirely for FUN? 🎉 LEGOLAND Discovery Center Westchester is looking for a Part-Time Administrative Assistant who enjoys helping others, thrives in a fast-paced environment, and brings positivity to every task. If you're ready to support our teams while adding your own creativity and energy, we want to meet you! 😄 Qualifications & Experience 🎢 What You'll Be Doing (Key Responsibilities) As our Administrative Assistant, you'll help keep our attraction running smoothly by supporting our team and creating an efficient and cheerful office environment. Your daily adventures may include: 🌟 Providing top-notch service to internal and external guests 😄 Promoting a fun, friendly, and professional atmosphere 🔐 Handling confidential company and employee information 🧩 Assisting leadership with various administrative tasks & office support 📋 Creating and maintaining back-of-house support functions 🎯 Supporting HR with recruitment: job fairs, screenings, interviews, and candidate communication 🎉 Helping deliver onboarding and team induction programs 🏆 Assisting with employee Reward & Recognition initiatives 📁 Keeping files, documents, and invoices organized 🧾 Managing POs for office vendors 📬 Handling mail, courier interactions, and office equipment 🧃 Maintaining office, breakroom, and uniform supplies 👋 Greeting and assisting backstage visitors, vendors, clients, and job candidates 📢 Updating noticeboards and keeping back-of-house tidy 🕵️ Troubleshooting issues that prevent smooth office operations 🧰 Supporting all departments during busy seasons and with special projects ✨ Performing other magical tasks as needed! 🧱 What Makes You a Great Fit (Education & Experience) To thrive in this role, you should bring: ✔ A High School diploma or GED ✔ Customer service experience (preferred!) ✔ Office experience with public interaction ✔ Excellent verbal and written communication ✔ Comfort working in a fast-paced, multitasking environment ✔ Knowledge of standard office software & equipment ✔ Strong organizational and proofreading skills ✔ Ability to learn new processes and follow office procedures 🚶 ♀️ Physical & Environmental Requirements This role includes both desk work and time spent around our attraction! You should be able to: 🖥 Use standard computer tools 🪑 Sit, stand, or walk for long periods 📦 Lift up to 10 lbs 🤸 Bend, stoop, reach, twist, and perform general movement tasks 🌡 Work in varying temperatures 🔊 Handle moderate to loud noise levels 💡 Move through different lighting environments throughout the day 🎉 Why You'll Love Working Here At LEGOLAND Discovery Center, you're not just joining a workplace - you're joining a world built for imagination. You'll be part of a team that values creativity, fun, teamwork, and growth. Plus, where else do you get to help keep the magic alive every day? ✨ If you're ready to help us build unforgettable experiences (one brick at a time 🧱), apply today! We can't wait to meet you! 😄 Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range Compensation between USD $19.50/Hr.-

The Metropolitan Opera's Media Department produces approximately 70 live broadcasts each season between September and June for the Saturday Matinee Radio series, SiriuxXM Met Opera radio channel, and Live in HD series. The Broadcast Engineer will be part of a team of audio engineers responsible for all technical aspects of the Met's broadcasts. The Metropolitan Opera seeks an experienced audio engineer or qualified candidate with music literacy and experience in a performing arts environment. This is a position represented by Local One, IATSE.Primary Responsibilities Live broadcast board operation: Live mixing on large frame consoles and with multiple microphones and talking heads including host, commentators, and guests Triggering live playback of prerecorded features Broadcast recording and monitoring (multi-track) Broadcast archiving and asset management Recording, editing, mixing, and music underscoring of radio features, interviews, promos, and trailers including VO, performance excerpts (current and archival) and music beds Management of live broadcast transmission to worldwide terrestrial radio network and internet streaming partners including responsibility for end-to-end connections and quality assurance throughout broadcasts Working on additional Media activities and events as assigned. Contributing to the design and implementation of on-going upgrades to the broadcast facilities. Skills and Qualifications Bachelor's degree or equivalent Minimum of 5 years of experience in live broadcast and production work Ability to identify and locate selections from a musical score Experience with digital playback systems Large frame consoles including Digico, Studer, and Yamaha Advanced Pro Tools fluency required and basic operation of Izotope RX Selection/installation/operation of audio recording, editing, and broadcast systems Knowledge of and compliance to broadcast standards Experience with broadcast IP codecs Experience with intercommunications systems - RTS, Clearcom, or Riedel IP networking knowledge for broadcast infrastructure Electronic basics like wiring, soldering, power supplies, analog and digital audio, video signals, fiber, and associated diagnostic and repair techniques Experience with asset management systems - Soundminer, Enco, Amazon Glacier Physical Demands Excellent communication skills Must work well in a team environment Ability to work on tight deadlines and under pressure Excellent judgement and adaptability in a live situation Ability to work nights and weekends as broadcast and event schedule requires Initiative to work independently and proactively Must be meticulous, accurate, and detail-oriented Respect for institution Respect for confidentiality and discretion $100,000 - $100,000 a year The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What you'll bring to the team At LEGOLAND New York Resort - Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless! In this role you will be a part of the Technical Service's Controls Team. As a part of this team, you will support Controls and Rides Maintenance teams ensuring our rides / shows are inspected, maintained, and repaired to the highest levels possible. ( Tools are provided ) Role Description: Work with the Control's management and lead to make sure all ride and themed systems are functioning as intended - safe and efficiently. Complete daily, weekly, monthly, and annual inspections of all rides control and electrical systems. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Perform reactive and proactive maintenance on all ride and attractions control and electrical equipment. Document all work through our enterprise asset management system. Work side by side with the Rides Maintenance Technicians to ensure daily inspections are completed. Lend mutual aid to Maintenance department during reactive and preventive maintenance to ensure both mechanical and controls are thoroughly checked and complete. Systems: 70V Audio systems. QSC Q-SYS Core Controllers and amplifiers. Aligning and Setting up Projector Screens. Troubleshooting HDMI over ethernet extenders. Audio, video, atmospheric, and special effects set-ups for park events. Troubleshooting VLAN, WLAN and automated control devices. Troubleshooting CCTV camera monitoring systems both analog and network based PoE. Operating electrical meters, multimeters, clamp, insulation, earth ground tester, rotation meter, power analyzers, and power oscilloscopes. Our work covers multiple communication protocols such as Ethernet IP, Profibus, CIP, EtherCAT, Modbus, and SERCOS. Troubleshooting and analyzing relay logic wiring and reading schematics. Troubleshooting control equipment and logic-based controllers such as Allen Bradley, Siemens, and Beckhoff. Working on 24-volt control systems within 480-volt cabinets. Electric motors. Safety Requirements: It is of paramount importance that the safety of our employees and our guests is our number one priority. We bring an in-depth knowledge of electrical safety to the table. We understand the lock-out tag-out procedure and its importance. We maintain high attention to detail in all aspects, when dealing with life safety electrical equipment in all settings. We continually train to the latest safety standards and revisit often. Qualifications & Experience About You Friendly, outgoing personality. Well-groomed appearance. Work as part of a team. Excellent troubleshooting skills. Dependable and Responsible. Ability to work outdoors in any weather condition. Ability to stand/walk for extended periods of time, and long distances. Flexible availability around park hours - rotating shifts. Ability to work nights/weekends/holidays through agreed upon employment. Ability and willingness to learn. Ability to lift up to 50 pounds. Ability to work at heights. IT experience would be a plus. Electrically and mechanically inclined. Excellent communication skills verbally and written, and the ability to use common computer programs such as Microsoft Teams and Outlook. Pay Range Compensation between USD $21.32/Hr.-USD $28.43/Hr.

What you'll bring to the team 🌟 Guest Experience Host - LEGOLAND Discovery Center Westchester 🌟 Do you love fun, creativity, and making people smile? Join Team Merlin as a Guest Experience Host and help bring the magic of LEGOLAND Discovery Center to life! As a part-time host, you'll rotate through exciting roles-Admissions, Rides, Retail, Food & Beverage, Birthday Parties, Costume Characters, and Special Events-making every guest's visit unforgettable. ✨ What You'll Do Bring positive, high-energy guest service to every interaction Create magical moments and engage with guests throughout the attraction Keep areas clean, stocked, safe, and ready for fun Manage lines and guest flow with confidence Follow opening/closing procedures and uphold all safety standards Qualifications & Experience 6 months - 1 year experience working in attractions, entertainment, or customer service-based positions preferred. Fun, dynamic, and friendly personality. Excellent communication, listening, and motivational skills. Able to work in areas with loud noises and confined spaces. Self-motivated, able to work independently or as part of a team. Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events. Benefits Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. Flexible hours. 30% discount in the retail store. Merlin Magic Pass which gives you free admission to Merlin attractions worldwide. Competitive 401K. Discounts through the Merlin Marketplace Website - on almost anything you buy online. FUN working environment and much more! About Us Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world's largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that's a lot of unforgettable moments. Everyone Matters at Merlin. We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. If you're enthusiastic, friendly, and ready to help build awesome memories for families every day, we want YOU on our team! Pay Range USD $16.50/Hr.

The Metropolitan Opera is a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers form around the world, presenting around 200 opera performances each season with an annual budget exceeding $300M. The Director of Financial Planning & Analysis works under the direction of the Chief Financial Officer to supervise the Met's financial planning, forecasting, budgeting, and analysis, providing actionable insights to support executive decision-making and strengthen the Met's finances. Primary Responsibilities Manage and develop the FP&A team. Partner with senior leadership to provide financial insights that influence strategic initiatives and business decisions. Lead the development and execution of budgets, reforecasts, and long-range financial plans. Oversee preparation of variance analyses, detailed financial models, and monitoring of results against budget/reforecast. Alongside the Controller, deliver timely, accurate, and interpretive reports and presentations for senior management and appropriate board committees. Collaborate with various departments to align financial objectives with operational goals. Drive improvement in FP&A processes, tools, and systems to enhance efficiency and accuracy. Other assignments as required. Skills and Qualifications Bachelor's degree or higher; relevant field preferred. 5+ years of progressive experience in FP&A with a proven track record of influencing strategic decisions through financial insights. Strong analytical and problem-solving skills with advanced proficiency in financial modeling and forecasting. Proven ability to work with sensitive data and maintain high degree of discretion. Excellent communication and presentation skills; ability to convey complex financial concepts to non-financial stakeholders. Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, macros, and data visualization. Working knowledge of SQL for data extraction, manipulation, and analysis from relational databases. Expertise in additional FP&A tools a plus. Physical Demands This role is on-site and requires presence in the office five days per week $100,000 - $130,000 a year The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Special Campaigns Assistant supports the high-level fundraising efforts of the Campaign team. The Assistant will report to the Director, Campaign to facilitate administrative dutires related to restricted giving for individuals. This includes a multi-year comprehensive campaign as well as annual programs such as Saturday Matinee Broadcast, HD Live in Schools, Access Opera, Rush tickets, and more. The ideal candidate must be detail oriented and able to pivot from excellent customer service to managing several internal projects simultaneously. They must also possess excellent interpersonal, communication, and organizational skills. Primary Responsibilities Play an active role in supporting the day-to-day administration of a multi-year comprehensive campaign, including organizing key meetings, tracking action steps, and preparing reports, correspondence, and materials for major prospects. Track donor cultivation and stewardship for campaign and restricted funding, partnering closely with the Major Gift team to ensure seamless coordination and execution of benefits, events, and communications. Track and reconcile various campaign and restricted funding budgets, ensuring accurate submission of expenses and alignment with financial goals. Collaborate with the Assistant Director, Development Operations, to manage and track progress for restricted funds. Regularly process gifts, generate reports, and provide actionable insights to support strategic decision-making for campaign efforts. Organize and maintain documents related to restricted funding to ensure the Major Gift and Patron team has ready access to critical information, including solicitation templates and periodic mailings,talking points, and reports. Support with donor entertaining, including invitations, ticketing, and reservations, and provide support for ticket orders and exchanges. Deliver personalized, top-tier support for seating and ticketing needs to elevate the donor experience. Help staff galas and other fundraising events as needed. Support the Major Gifts department with additional administrative functions as needed. Other tasks as assigned. Skills and Qualifications College degree or equivalent required. 1-2 years of fundraising and development experience. Excellent written and oral communication skills. Detail oriented and capable of managing several project deadlines to successful completion. Ability to work both independently and collaboratively; the diplomacy and good judgment needed to balance multiple tasks. Ability to write clearly and accurately. Experience writing acknowledgements, solicitations, proposals, and/or other original development documents preferred. Ability to exercise excellent judgment with high-level donors, volunteers, and Board members. Strong computer skills, including Microsoft Excel, isrequired. Knowledge of Tessitura preferred. Willingness to work occasional nights and additional weekend hours as needed. Familiarity with opera and the performing arts is a plus. $47,000 - $47,000 a year The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for a Men's Tailor/Jacket Maker to join our costume department. The Metropolitan Opera's costume shop is known for its excellence in producing high-end quality garments for its exceptional Opera productions. Our team of artisans and craftspeople are all dedicated to creating exceptional costumes. Creativity, precision and attention to detail are the heart of everything we do.Primary Responsibilities Work with supervising patternmakers and drapers in producing hand-tailored men's bespoke costumes. Prepare men's costumes for fittings. Finish construction of men's costumes following garment fittings. Perform complex alterations and repairs to existing costume pieces. Quality control of finished work to ensure exceptional craftsmanship Skills and Qualifications Completed training as a men's bespoke tailor in jacket making and other tailored garments or equivalent qualification. 5 years of experience as a garment or costume maker. Knowledge of traditional and modern tailoring techniques and garment construction. Ability to adhere to strict deadlines. Ability to follow instructions and collaborate with others. Knowledge of men's flat patternmaking What We Offer A creative and varied work environment Collaboration with a dedicated, professional team Opportunity to apply your expertise in demanding opera productions MET Opera & IATSE 764 Benefits $30.73 - $39.43 an hour The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What you'll bring to the team Qualifications & Experience Key Objectives: Under the direction and supervision of the Assistant Facility Manager, the maintenance engineer will help maintain, repair and install various equipment, hardware as directed by the facilities management team. A wide range of building maintenance and ability to work hands on in a team environment is required. Contributes in many areas of general repair and maintenance and assists other skilled trades in performing preventative maintenance and rehabilitation projects. This is including but not limited to, drywall repair and painting, tile and flooring install and repair, trim carpentry and exterior building work, basic plumbing and doing preventive maintenance on all facility systems. All functions and duties are to be performed in accordance with departmental policies, practices and procedures and within the framework and intent of LEGOLAND New York Resort. Main Responsibilities include, but not limited to: Keeps safety as #1 priority. Perform maintenance and repair work on the interior and exterior of the building, lighting, HVAC and water treatment systems including any emergency repairs as required to keep down time to an acceptable minimum. Conduct inspections, projects and maintenance repairs, maintain records. Ensures compliance with internal maintenance, safety and security procedures by following established ASTM, NEC, State and local electrical codes and loss prevention guidelines. Operates simple machine tools, such as drill presses, power saws, grinders, etc. Recognizes equipment that needs repair, replacing, or adjusting and reports it to supervisor. Keeps tools, machines, and all other company equipment in clean and proper working order and track inventory of all said tools and equipment. Attends department training, supplemental courses and seminars to stay abreast of updated technical information and products. Attends weekly staff meetings for purpose of directing, informing and training. Is a liaison with fellow maintenance MCs and other departments. Always follows LEGOLAND New York policies and procedures. Be mutual aid to other departments within technical services to help accomplish all task in a safe and efficient manner. Performs any other duties and projects as requested by supervisor. Skills, Experience & Qualifications: Must have a high school diploma or equivalent. Must be at least 18 years old. Minimum of 2 years of experience in facilities maintenance and repair. Considerable knowledge of the practices, tools, and equipment used to troubleshoot, and repair electromechanical systems, lighting, carpentry, plumbing, drywall and painting, flooring and tile work is required. Requires a demonstrated flexibility to handle a wide range of highly complex and challenging duties with extreme care, focused attention and skillful precision. Must be able to react under pressure or in an emergency in a calm and rational manner. Requires the ability to use a full range of measuring devices and power tools. Basic math skills are required. Ability to read and evaluate reports and correspondence. Ability to read blueprints and schematics a plus. A friendly, polite, guest service-oriented demeanour is required. Demonstrated ability to follow facility management team directions effectively and observe and remember details. Strong verbal and written communication skills. Have a positive attitude and a love for FUN! SDS knowledge and OSHA training. Be able to work any day or hours as the hotel is a 24 hour,365-day operation. HSS: Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes. Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy. Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager. Compliance of safe working procedures for work activities within one's job role, but cognizant of the effects on others prior to the activity/function. In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager. Benefits Membership with a local union All employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Pay Range From USD $21.96/Hr.

Job DescriptionThe Foundation and Government Relations Coordinator is vital to the Met's cultivation and stewardship of support from foundation and government entities. The coordinator prepares grant reports, assists in writing select solicitations, gathers supplemental materials, maintains solicitation and report calendars, and executes other tasks across the Foundation and Government relations spectrum. The coordinator oversees database records, maintains expense and revenue spreadsheets, manages mailing lists and RSVPs for cultivation events, and interfaces with donors while assisting with ticketing and miscellaneous requests. The coordinator will also provide administrative support to other staff members, as needed. Primary Responsibilities Support Director, Foundation and Government Relations with drafting grant reports, select proposals, presentations, acknowledgements, and other correspondence for funders. Coordinate the collection and preparation of supplemental materials and required attachments for funders, working with departments across the Met such as Finance, Education, and Marketing to secure information and ensure accuracy. Conduct prospect research for general operating support and program-specific funding, focusing on foundations and government entities. Complete all foundation, government, and special project income booking with Finance Department, and manage contribution tracking and acknowledgements. Manage solicitation and report tracking spreadsheets. Prepare documents that support department-wide solicitation, such as overviews of the Laffont Competition, Lindemann Young Artist Development Program, education initiatives, Met Opera Orchestra tour, and the New York Season. Manage fulfillment of foundation, government, and special project funder benefits, including the annual distribution of benefit packs and other season materials. Work directly with donors to assist with ticketing exchanges and requests Be responsible forreviewing all internal marketing pieces circulated for approval, including Season Book, Playbill, Met Titles, Production Cast Sheets, Opera News Broadcast pages, Live in HD and Broadcast Guide, Press Releases, etc. Manage departmental ‘Standard Operating Procedures' documents. Utilize Tessitura to create invitation lists for special programs for institutional funders. Assist with coordinating regular cultivation activities and events, including invitation mailings, confirming guests, vouchering/delivering tickets, making dinner reservations, etc. Be available occasionally to assist with broader development department events such as Patron Weekend and galas. Manage expense tracking and updating database records. Provide occasional administrative support to Corporate Relations and Individual Giving teams. Skills and Qualifications 2 or more years of related experience Undergraduate degree Meticulous attention to detail is essential Strong interpersonal and communication skills Superior writing skills, with the ability craft a narrative using clear, concise, and error-free language Strong computer skills, including proficiency in Microsoft suite (Word, Excel, Powerpoint); knowledge of Tessitura is preferred Knowledge of opera is preferred but not required Characteristics of a Strong Candidate Collaborative Self-Starter Curious Ambitious Resourceful Proactive Highly Organized Efficient Strategic The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Hub Manager - North East is responsible for managing the delivery of IT services within their assigned region, ensuring alignment with business objectives and organizational standards. Reporting to the Digital and Data IT Director, this role oversees 4-6 Operations Analysts and Engineers and ensures seamless operational support for the organization's attractions and offices. The IT Manager - North East drives service excellence, fosters team development, and contributes to the success of the digital and data strategy. KEY ACCOUNTABILITIESService Delivery and Operational Management Service Oversight Manage the delivery of IT services, ensuring issues are resolved promptly and service levels are consistently met within the region. Incident Management Act as the escalation point for critical incidents, ensuring resolution and root cause analysis primarily within the region and supporting other regional teams based on time zone availability. Process Compliance Ensure adherence to Merlin Technology policies, procedures, and operational standards. Performance Monitoring Track service performance metrics and use data to identify and implement improvements. Team Leadership and Development Team Management Lead a team of 4-6 Operations Analysts, providing guidance, support, and development opportunities. Skill Development Assess team capabilities and implement training plans to address gaps and enhance performance. Engagement Create a collaborative and motivated team environment, aligned with organizational values. Communication Provide regular updates to the team and ensure alignment with regional and organizational objectives. Stakeholder and Vendor Management Business Engagement Collaborate with regional stakeholders to understand operational needs and ensure IT services meet expectations. Vendor Relationships Manage interactions with vendors and suppliers to ensure high-quality service delivery. Project Support and Implementation Project Execution Support the implementation of local and regional IT projects, ensuring alignment with broader strategies. Change Management Manage changes to systems and services, ensuring minimal disruption to operations. Documentation Maintain accurate operational and technical documentation. Continuous Improvement and Innovation Service Enhancements Identify opportunities to improve IT services and implement efficient measures. Proactive Problem-Solving Anticipate and mitigate potential operational issues. Qualifications & Experience EXPERIENCE AND QUALIFICATIONS Minimum 5+ years of experience in IT operations, with at least 2 years in a supervisory role. Experience managing IT service delivery processes, including incident, problem, and change management. Technical expertise in EUC (End User Computing), POS (Point of Sale), and network infrastructure. ITIL Foundation certification preferred. Proficiency with IT service management tools like ServiceNow. SKILLS AND COMPETENCIES Leadership and Team Management: Ability to lead, mentor, and develop a highly performing team. Operational Focus: Strong organizational skills to manage competing priorities effectively. Communication: Clear and effective communication skills for engaging with team members and stakeholders. Problem-Solving: Analytical skills to identify and resolve complex operational issues. Customer Focus: Dedication to delivering high-quality service to internal and external stakeholders. Adaptability: Analytical Flexibility to respond to dynamic operational challenges and changing priorities. MERLIN VALUES We Care Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. Actively contributes to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions. . Own Your Craft Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. Actively listen to feedback and integrate it into improving performance. Stay curious and draw inspiration from both the industry and the broader world to keep at the cutting edge of entertainment. Drive and Discover Take ownership of your work, delivering excellence by seeing tasks through to completion. Prioritize tasks that have the greatest impact, focusing on quality over quantity. Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. Go Together Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. Work together to solve problems, leveraging diverse perspectives to find the best solutions. Commit to decisions once made, and act swiftly to drive progress and deliver results. Enjoy the Ride Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. Benefits Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range Compensation between USD $80,000.00/Yr.-USD $85,000.00/Yr.

What you'll bring to the team 🎉 Birthday Party Host - LEGOLAND Discovery Center Westchester 🎉 About the Role Got big energy, a love for fun, and the magic to make kids' birthdays unforgettable? Join Team Merlin as a Birthday Party Host and help us create amazing, memory-filled celebrations at LEGOLAND Discovery Center Westchester! As a part-time host, you'll be the star of the party-welcoming guests, leading activities, and keeping the birthday fun running smoothly from start to finish. ✨ What You'll Do Bring enthusiasm and positive energy to every party. Greet birthday families and make every guest feel like a VIP. Lead fun activities and keep the party atmosphere upbeat and engaging. Keep party spaces clean, organized, and fully stocked. Manage lines and transitions safely and efficiently. Follow opening/closing procedures and uphold all safety standards. Enjoy opportunities to cross-train in other departments. Qualifications & Experience 6 months - 1 year experience working in attractions, entertainment, or customer service-based positions preferred. Fun, dynamic, and friendly personality. Excellent communication, listening, and motivational skills. Able to work in areas with loud noises and confined spaces. Self-motivated, able to work independently or as part of a team. Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events. Benefits Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization. Flexible hours. 30% discount in the retail store. Merlin Magic Pass which gives you free admission to Merlin attractions worldwide. Competitive 401K. Discounts through the Merlin Marketplace Website - on almost anything you buy online. FUN working environment and much more! About Us Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world's largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that's a lot of unforgettable moments. Everyone Matters at Merlin. We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. If you're fun, friendly, and ready to help build awesome birthday memories, we'd love to have you on the team! Pay Range USD $16.50/Hr.

Job DescriptionSalary range $15.00-$17.00 hourly Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Key Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house. Primary Responsibilities: Ability to sell across a variety of product categories Understand and execute on up-selling and cross-selling Ability to cultivate high-end customers and patrons, creating sales and membership opportunities Provide excellent, engaging and thoughtful customer service Maintain a thorough knowledge of Met Shop products and promotions Stay informed of merchandise campaigns, promotions and store activities Actively work to maintain visual displays including accurate signs, price tags, and collections Restock and replenish the selling floor Keep the selling area, registers and stock area clean and well maintained Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner Stay current with Met Opera productions Adhere to all policies and programs contained in the Employee Handbook Stay informed of store standards, practices and routines and work accordingly Answer phones courteously and promptly As assigned assist in the training of new sales associates Communicate effectively with customers and co-workers Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager) Perform other retail associate duties as directed including but not limited to: Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office Data entry on an as-needed basis Receiving merchandise Prepare orders for shipment Performing cycle counts Other activities needed to operate the store and web business Qualification and Skill Requirements: Excellent selling skills Strong math skills - with a knowledge of retail math desired A love of the opera and a strong knowledge of opera composers, performers, works and recordings Friendly, outgoing, professional personality Prior experience in retail (music, luxury preferred) Excellent customer service skills Excellent communication skills Excellent written skills Physical Demands: Selling floor work environment. Ability to work flexible hours. Ability to lift up to 25 lbs. The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What you'll bring to the team We're LEGOLAND New York Resort - the place where FUN is built, and memories are guaranteed! With our Theme Park, Hotels, Mini-Land and more - the opportunities here at our BRAND NEW LEGOLAND our endless. About the Role This role is part of the ride and attractions maintenance team, which is an integral part of our Technical Services department. As a member of the maintenance team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must provide and guarantee a fun and safe environment for our guest with a focus on safety at all times, ensuring that our rides are inspected, maintained and repaired to the highest levels possible. Be responsible of the installation, inspection, repairs and troubleshooting electromechanical equipment on all amusement park rides, animation, and attractions in accordance with ride manufacturer's maintenance manuals. Operate machine tools such as drill press, power saw, grinder, hydraulic press metal sheer, torque wrenches, micrometers, dial indicators, go no-go gages, etc. Ensure internal compliance with maintenance, safety and security procedures by following established ASTM, NEC, state, and local electrical codes, and loss prevention guidelines. Maintain accurate maintenance records, reports, work orders and inventory supplies within the Enterprise Asset Management system. Maintain Rides and Attractions in a safe and proper working condition in accordance with the Occupational Safety and Health. Keeps safety as #1 priority. Other tasks as assigned per business need. Qualifications & Experience About You Must have a high school diploma or equivalent Must have a valid Driver's License. Be required to obtain a Maintenance Technician Certification AIMS Level 1, within 18 months of employment. Proven experience in installing, maintaining and servicing of electromechanical equipment. Experience with best practices, tools and equipment used to troubleshoot, repair, and maintaining electromechanical equipment. Strong math skills Experience using Enterprise Asset Management system (INFOR, IBM Maximo, i4EAM, MAPCON EAM) Experience with Industrial Machinery (processing/distribution systems) preferred. Automotive Service Excellence (ASE) Certified preferred. Experience working with conveyor systems preferred. Ability to work outdoors in all weather conditions. Ability to stand, walk, and navigate varied terrains. Ability to lift, carry, and pull at least 50 pounds. Pay Range From USD $23.00/Hr.

The Foundation and Government Relations Coordinator is vital to the Met's cultivation and stewardship of support from foundation and government entities. The coordinator prepares grant reports, assists in writing select solicitations, gathers supplemental materials, maintains solicitation and report calendars, and executes other tasks across the Foundation and Government relations spectrum. The coordinator oversees database records, maintains expense and revenue spreadsheets, manages mailing lists and RSVPs for cultivation events, and interfaces with donors while assisting with ticketing and miscellaneous requests. The coordinator will also provide administrative support to other staff members, as needed. Primary Responsibilities Support Director, Foundation and Government Relations with drafting grant reports, select proposals, presentations, acknowledgements, and other correspondence for funders. Coordinate the collection and preparation of supplemental materials and required attachments for funders, working with departments across the Met such as Finance, Education, and Marketing to secure information and ensure accuracy. Conduct prospect research for general operating support and program-specific funding, focusing on foundations and government entities. Complete all foundation, government, and special project income booking with Finance Department, and manage contribution tracking and acknowledgements. Manage solicitation and report tracking spreadsheets. Prepare documents that support department-wide solicitation, such as overviews of the Laffont Competition, Lindemann Young Artist Development Program, education initiatives, Met Opera Orchestra tour, and the New York Season. Manage fulfillment of foundation, government, and special project funder benefits, including the annual distribution of benefit packs and other season materials. Work directly with donors to assist with ticketing exchanges and requests Be responsible forreviewing all internal marketing pieces circulated for approval, including Season Book, Playbill, Met Titles, Production Cast Sheets, Opera News Broadcast pages, Live in HD and Broadcast Guide, Press Releases, etc. Manage departmental ‘Standard Operating Procedures' documents. Utilize Tessitura to create invitation lists for special programs for institutional funders. Assist with coordinating regular cultivation activities and events, including invitation mailings, confirming guests, vouchering/delivering tickets, making dinner reservations, etc. Be available occasionally to assist with broader development department events such as Patron Weekend and galas. Manage expense tracking and updating database records. Provide occasional administrative support to Corporate Relations and Individual Giving teams. Skills and Qualifications 2 or more years of related experience Undergraduate degree Meticulous attention to detail is essential Strong interpersonal and communication skills Superior writing skills, with the ability craft a narrative using clear, concise, and error-free language Strong computer skills, including proficiency in Microsoft suite (Word, Excel, Powerpoint); knowledge of Tessitura is preferred Knowledge of opera is preferred but not required Characteristics of a Strong Candidate Collaborative Self-Starter Curious Ambitious Resourceful Proactive Highly Organized Efficient Strategic $48,000 - $52,000 a year The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Hub Manager - North East is responsible for managing the delivery of IT services within their assigned region, ensuring alignment with business objectives and organizational standards. Reporting to the Digital and Data IT Director, this role oversees 4-6 Operations Analysts and Engineers and ensures seamless operational support for the organization's attractions and offices. The IT Manager - North East drives service excellence, fosters team development, and contributes to the success of the digital and data strategy. KEY ACCOUNTABILITIESService Delivery and Operational Management Service Oversight Manage the delivery of IT services, ensuring issues are resolved promptly and service levels are consistently met within the region. Incident Management Act as the escalation point for critical incidents, ensuring resolution and root cause analysis primarily within the region and supporting other regional teams based on time zone availability. Process Compliance Ensure adherence to Merlin Technology policies, procedures, and operational standards. Performance Monitoring Track service performance metrics and use data to identify and implement improvements. Team Leadership and Development Team Management Lead a team of 4-6 Operations Analysts, providing guidance, support, and development opportunities. Skill Development Assess team capabilities and implement training plans to address gaps and enhance performance. Engagement Create a collaborative and motivated team environment, aligned with organizational values. Communication Provide regular updates to the team and ensure alignment with regional and organizational objectives. Stakeholder and Vendor Management Business Engagement Collaborate with regional stakeholders to understand operational needs and ensure IT services meet expectations. Vendor Relationships Manage interactions with vendors and suppliers to ensure high-quality service delivery. Project Support and Implementation Project Execution Support the implementation of local and regional IT projects, ensuring alignment with broader strategies. Change Management Manage changes to systems and services, ensuring minimal disruption to operations. Documentation Maintain accurate operational and technical documentation. Continuous Improvement and Innovation Service Enhancements Identify opportunities to improve IT services and implement efficient measures. Proactive Problem-Solving Anticipate and mitigate potential operational issues. Qualifications & Experience EXPERIENCE AND QUALIFICATIONS Minimum 5+ years of experience in IT operations, with at least 2 years in a supervisory role. Experience managing IT service delivery processes, including incident, problem, and change management. Technical expertise in EUC (End User Computing), POS (Point of Sale), and network infrastructure. ITIL Foundation certification preferred. Proficiency with IT service management tools like ServiceNow. SKILLS AND COMPETENCIES Leadership and Team Management: Ability to lead, mentor, and develop a highly performing team. Operational Focus: Strong organizational skills to manage competing priorities effectively. Communication: Clear and effective communication skills for engaging with team members and stakeholders. Problem-Solving: Analytical skills to identify and resolve complex operational issues. Customer Focus: Dedication to delivering high-quality service to internal and external stakeholders. Adaptability: Analytical Flexibility to respond to dynamic operational challenges and changing priorities. MERLIN VALUES We Care Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. Actively contributes to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions. . Own Your Craft Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. Actively listen to feedback and integrate it into improving performance. Stay curious and draw inspiration from both the industry and the broader world to keep at the cutting edge of entertainment. Drive and Discover Take ownership of your work, delivering excellence by seeing tasks through to completion. Prioritize tasks that have the greatest impact, focusing on quality over quantity. Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. Go Together Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. Work together to solve problems, leveraging diverse perspectives to find the best solutions. Commit to decisions once made, and act swiftly to drive progress and deliver results. Enjoy the Ride Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. Benefits Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range Compensation between USD $80,000.00/Yr.-USD $85,000.00/Yr.

Love the Met? Become a volunteer tour guide! The Backstage Tours offer an in-depth look at one of the largest performing arts organizations in the world. Tours run during the Met season (usually the first week of October through the first week of June, minus the month of February when the house is dark) and occur during the week at 3:00pm and Sundays at 10:30am and/or 1:30pm. The tours are led by volunteer docents, who lead their group of about 10-12 people throughout the building, providing information and fun facts to a variety of guests, from the opera novice to the seasoned opera fan. Each day is different, and there is always something new to see in one of the shops or rehearsal rooms. Guides must arrive 30 minutes prior to the tour for a team meeting, then lead the group through a complete tour, which can take between 75-90 minutes. Guides should have general knowledge of the Met and the current season, and a strong commitment to creating a welcoming and informative environment for individuals of all backgrounds, ages, and experiences. Guides also get to experience discounted ticketing access to certain performances, access to a number of final dress rehearsals, and a number of professional developments with various staff members of the opera house. *THIS IS A FULLY VOLUNTEER POSITION*The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.