Metropolitan Transit Authority of Harris County jobs - 27 jobs

Basic Function Responsible for assisting in the development of METROBus and METRORail operating schedules (trips, blocks, run cutting and rostering) to ensure service reliability and cost efficiency. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Participates in the preparation of the operator sign-up information. * Coordinates the schedule/routing change, supervisor guides, info posts, operator paddles, etc. and distribution to designated personnel. * Assists with preparing data for the downstream technology systems. * Prepares destination sign readings. * Reviews public guides, operator maps, info posts, service change fliers, supervisor's guides, and other schedule reports. * Prepares schedules for three service changes, in-between service adjustments, bus bridge schedules, supports the Annual Transit Plan, and special projects. * Assists with multiple updates of the Integrated Vehicle Operations Management System (IVOMS) per year. * Assists with and distributes Summary of Schedules and annual National Transit Database (NTD) reports monthly and annually. * Analyzes ridership and running time data generated by IVOMS. * Maintains up to date information in SEMA/SAP. * Interacts with the bus operating facilities (BOFs) as necessary. * Reviews and responds to customers' inquiries and complaints. * Rides select bus routes to monitor and evaluate route performance. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $60,800 - $79,700 Education Requirement High school or GED required. Bachelor's degree from an accredited college or university in Business, Urban and Regional Planning or related field preferred. Years & Experience Required Minimum three (3) years' work experience in transit operations and/or service scheduling. Knowledge & Skills Required Knowledge of public transportation infrastructure and operations including network definition/development, service scheduling and development of vehicle and operator work assignments. Working knowledge of Trapeze or other scheduling systems, Geographic Information Systems (GIS) and understanding of transportation logistics is preferred. Strong skills in Microsoft office suite. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Gathers customer complaint data from various systems to review and analyze for a better understanding of how to assist the agency with overall customer complaint resolution. Reviews data and creates easily understandable reports for customer service and other departments. Reviews data from the Public Comment System and Customer Service Call Center and coordinates initiatives that support and enhance the Agency's commitment to customer satisfaction. Provides excellent customer service to METRO customers. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Gathers data from various systems and sources to perform analysis, trending, forecasting, and business impact. * Reviews data from the Public Comment System and Customer Service Call Center and coordinates initiatives that support and enhance the Agency's commitment to customer satisfaction. * Prepares reports to assist other METRO departments in providing better customer service and complaint resolutions. * Creates reports and data-driven presentations that translate data into various mediums, including charts, graphs, displays, and tables. * Performs analysis, trending, and communication of key performance indicators (KPI) and business initiatives. * Develops and compiles reports, daily, weekly, monthly, and on demand, from different sources and applications. * Responsible for reporting metrics for all functions and work groups within customer service. * Compiles Executive level reporting as required. * Works with various cross-functional departments. * Provides various daily statistical reports for department leaders to use to mentor frontline agents and improve overall service to the customer. * Assists as a backup to Workforce Management System and Systems Coordinator. * Addresses and resolves angry, complex, and escalated customer issues, concerns, and inquiries. * Attends public meetings and events to represent METRO when needed. * Actively and consistently support all efforts to simplify and enhance the customer experience. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. * Pay Range: $56,500 - 74,000 Education Requirement High school diploma or GED. Bachelor degree in business administration, computer science, statistics, or related field preferred. Years & Experience Required Minimum of five (5) years customer service experience, preferably in an incoming call center environment with an emphasis on reporting and analysis utilizing spreadsheets and databases. Experience creating reports and analyzing data using MS Excel. Knowledge & Skills Required Knowledgeable of MSSSQL, MS Excel, MS Access, and MS PowerPoint. Excellent communication skills. Understanding of reporting in an Inbound agent environment. Knowledge of Call Center technologies (CISCO, WFM, CRM). Bi-lingual skills helpful. Ability to work effectively in a team oriented, high demand, and fast-pace environment. Ability to maintain confidentiality and work with sensitive data and information. Must have excellent verbal and written communication skills. Bilingual skills are a plus. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Reviews, analyzes and evaluates human resource business processes and user needs for various business units. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Performs complex system configuration and workflow designs in an integrated application environment. Employs expertise in a wide variety of concepts, practices, and procedures including accounting, budgeting, capital asset management, expense management, capital improvements, audit, procurement, material management, complex maintenance/repair/overhaul, HR and Payroll. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Reviews, analyzes and evaluates complex business processes and user needs. * Prepares high-quality documentation of scope requirements and objectives in both written and graphical format, for complex systems and processes. * Develops system configuration and workflow designs for highly complex systems. * Reviews, analyzes and evaluates highly complex SAP functional processes to ensure business and user needs are met. * Performs complex data retrievals utilizing common data extraction tools such as SAP Queries, LSMW, SQL queries. * Builds and manages effective partnerships with business units and IT groups. * Prepares and delivers timely, well organized and informative presentation of work for management. * Leads integrated system testing efforts to ensure system functions as designed. * Develops training materials and conducts training classes as needed. * Applies Project Management "best practice" skills to prioritize and deliver project objectives. * Manages multiple assignments and projects with competing priorities. * Relies on substantial experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. * Pay Range: $99,100 -$130,100 Education Requirement Bachelor's degree in Information Technology, Computer Science, or related field preferred. Years & Experience Required Minimum of six (6) years' experience in relevant process analysis. Advanced experience configuring and supporting time management software and crew scheduling software, such as PERDIS or Time Force. Substantial experience with data retrieval tools and techniques, such as PLSQL, SAP ABAP, Microsoft SQL Server - Transact SQL. Understanding of human resource business processes such as employee master data, personnel actions, time management, and payroll. Able to understand, quantify and communicate impact of new technology to the business. Knowledge & Skills Required Ability to apply technical understanding to complex technical solutions including system integrations. Strong knowledge of project management best practices. Excellent customer service and organizational skills. Excellent interpersonal and communication skills, written and verbal. Strong listening skills to facilitate the presentation of ideas and recommendations. Advanced knowledge in SQL scripting, stored procedures, and SAP ABAP. Experience with supporting SAP Payroll, SAP ESS / MSS modules and third-party time management software. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

Basic Function Responsible for developing, monitoring, and maintaining project schedules and cost databases for the Planning, Engineering Design, and Construction Services of Infrastructure Improvement (II) Department. Maintains Primavera databases and download EPS schedule updates monthly. Collaborates with Project Managers and other METRO staff to update of program-level schedules and review contractors' schedule submissions. Assist Project Controls with cost estimating, annual budgeting, and cost tracking for II Department. Performs schedule simulations to support management-decision making for various Capital Projects. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Assist Infrastructure Improvement (II) Department's capital project budget development, earned value tracking, cashflow forecast, cost estimating, and report preparation. * Assist in Department Project Status Review (held every alternate month) * Assist Fiscal Year Budget development, Capital Improvement Program (CIP) sheet code checking, event logging, and QC final numbers. * Assist Scheduling and Estimating staff with cost analysis, change order estimates and other support services. * Review contractor baseline schedules and progress updates. * Develop cost-loaded schedules to integrate project budget with schedule performance. * Support preparation and update all program and project capital cost estimates by providing engineering and construction cost estimate data and review of estimates provided by A/E firms. * Assist preparation of FTA monthly and quarterly schedule and cost forecast reports. * Track monthly actual cost data from SAP, and log procurement activities pertaining to the projects of II department. Prepare monthly project cost tracking reports. * Update project schedule dates and actual cost data in Primavera (P6) for all active Infrastructure Improvement projects. * Assist in new schedule development, including establishing WBS, detailed activities, activity logic and cost loading. * Log new unit cost records into cost databases. * Assist quantity take-off, unit cost validation for construction estimates. * Maintains contact with vendors, firms, contractors and other agencies for current, progressive cost estimating data that may be applied at METRO. * This position is necessary to provide project control services for the II department as well as other departments of METRO. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $70,700 - $92,800 Education Requirement Bachelor's degree in civil engineering, Construction Management, or related field required. Years & Experience Required 0 to 2 years' experience in data analysis, scheduling/estimating. Experience in an engineering project management or finance work environment desired. Knowledge & Skills Required Knowledge of Construction management, Primavera P6, and a high level of proficiency in Microsoft Excel. Strong communication, problem solving, and teamwork skills. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Bus Operator will be trained in a classroom and on the job environment to operate METRO buses to transport passengers over specified routes to local or distant points according to time schedules, charters, and special services. The Bus Operator is expected to interact with passengers in a professional, courteous and helpful manner as well as perform pre-trip inspections of assigned bus. The Bus Operator will be required to clearly understand the requirements for the job as stated on this job description, job posting, Labor Agreement, Employee Performance Code and Work Rules. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Upon completion of training the new hire full-time Bus Operator will report to one of METRO's five (5) Bus Operating Facilities based upon the staffing needs of the facilities at the time of graduation. Full-Time Bus Operators will remain at the assigned facility for six (6) months unless there is a general sign-up. Full-Time Bus Operator shifts vary and may work holidays, weekends and/or nights. * Operates METRO buses to transport passengers safely and courteously over specified routes to local or distant points according to time schedules, and special services in accordance with METRO's policies and procedures. * Picks up Bus Operator supplies (i.e., route signs, defect cards, etc.) before starting scheduled and unscheduled work assignments. * Inspects METRO bus equipment including wheelchair ramp or lift, bus radio system for defects and makes records of any defects on defect cards. Reports any malfunctions of the bus radio system to Bus Control. * Deposits all temporary route signs, passenger count cards, defect cards, communication devices, schedules, public guides, etc. in proper receptacles. * Follows parking instructions and procedures upon returning Authority vehicles to garage facility, relief point and other designated locations. * Signs on and off the fare box, radio and other equipment as needed. * Complies with ADA requirements in delivering services. * Regulates heating, lighting and ventilating systems for passenger comfort. * Complies with local traffic regulations. * Follows procedures for the collection and processing of fares and counting passengers. * Reports and properly follows up on all accidents or unusual incidents in, on, or near METRO buses. * Adheres to and remains in compliance with METRO's Uniform Policy. * Maintains DOT card as required by METRO. * Adheres to the Labor Agreement, and the Employee Performance Code and Work Rules. * Provides excellent customer service to METRO internal and external customers. * Applies Safety Management Systems (SMS) methods and principles in daily job routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Performs other job-related duties as required. Education Requirement High School Diploma or GED is required or must be obtained within two (2) years of hire date. Years & Experience Required A minimum of three (3) years of general work experience which includes driving experience; customer service experience is required. A minimum of two (2) years of continued employment in a direct public contact position is preferred. Work history will be verified in the states and county that the applicant has lived or worked. Knowledge & Skills Required Applicants must successfully complete and pass: a pre-employment performance evaluation, Department of Transportation (DOT) physical, drug/alcohol screen, background investigation and pre-employment assessments and tests. A current CDL is preferred and must have or be able to obtain a valid Texas Driver's License and subsequently obtain and maintain a TX Class B CDL. Bilingual ability is a plus. Other: Applicants must be a minimum of 21 years of age and have been a valid licensed driver for at least three (3) years. Disqualifying Criteria: Two or more DUI or DWI convictions with no time limit; any DUI or DWI convictions within the preceding three (3) years; invalid, suspended, or revoked drivers' license; or more than two (2) moving violations in the past three (3) years. No job-related felony/misdemeanors. Criminal convictions are reviewed on a case-by-case basis and the job relatedness is determined by METRO. METRO will not accept former TransDev employees that have been separated from TransDev less than 12 months. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Works closely with the Bus Operations department in promoting safety awareness and monitoring accident trends. Responsible for the oversight of bus related safety activities and development of bus safety policies and procedures; plays a key role in the effective implementation of METRO's Safety Management System (SMS). Plans, directs, and supervises the activities of the Bus Safety group. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved. * Leads and oversees bus accident and incident investigations, ensuring accuracy, thoroughness, and timeliness. * Reviews accident classifications and preventability determinations; recommends appropriate corrective actions. * Ensures all bus safety activities align with FTA SMS components: Safety Policy, Safety Risk Management, Safety Assurance, and Safety Promotion. * Reviews and validates directives, policies, and processes against regulatory requirements regarding auditing and oversight. * Interprets, executes, and recommends changes to established safety policies and procedures. * Maintains corrective action tracking log for bus accidents and incidents. * Maintains and updates the hazard log for bus operations, including route hazards and environmental risks. * Prepares routine and ad-hoc reports for the Director of Safety and Chief Safety Officer, including safety metrics, performance indicators, and risk assessments. * Interprets, executes, and recommends changes to established safety policies and procedures. * Ensures identified hazards are mitigated to an acceptable level of risk and verifies operational compliance with risk controls. * Works closely with the Operations Training Department to develop and deliver targeted safety programs for Bus Operators. * Reviews new bus technologies, equipment, and installations; recommends training or procedural updates. * Analyzes bus collision and incident data to identify trends and emerging risks. * Monitors the effectiveness of corrective actions and documents results in accordance with regulatory requirements. * Leads Safety and Security Certification efforts for bus related projects. * Reviews new/revised bus routes, transit centers, projects, and equipment for safety impacts; recommends additional safety procedures as needed. * Participates in internal, third-party, and regulatory audits; synthesizes findings into corrective actions. * Provides technical and regulatory guidance to Transportation and Maintenance leadership. * Monitors and responds to public comments related to safety concerns. * Participates in safety-related committees. Promotes ownership of departmental contributions to safety. * Provides safety oversight for contracted bus operations, ensuring compliance with METRO policies and applicable regulations. Supports or conducts safety training, field briefings, presentations, and safety campaigns. * Supports the implementation of METRO's Safety Awards programs and recognition efforts. * Develops and tracks departmental goals to ensure targets are met. * On call 24 hours a day, 7 days a week. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. * Pay Range: 97, 400 - 130,400 Education Requirement High School Diploma or GED is required. A Bachelor's degree in Business Administration, Safety Management, or related degree is preferred. Years & Experience Required Minimum of eight (8) years' experience in progressively responsible safety related positions; to include three (3) years supervisory/management experience. Experience in transit safety, safety management, or system safety engineering is preferred. Knowledge & Skills Required Knowledge of transit safety regulations, standards, and best practices, including Public Transit Agency Safety Plans (PTASP) and Safety Management System (SMS) requirements. Understanding of risk management principles and safety compliance procedures for bus operations. Demonstrated leadership skills with the ability to manage teams, foster a culture of safety, and lead safety initiatives across the organization. Strong analytical skills to assess safety data, identify risks, and implement effective mitigation strategies. Excellent problem-solving abilities to address safety challenges and improve safety performance metrics. Strong communication (written/verbal) and interpersonal skills to interact with internal and external stakeholders and clearly convey safety messages at all levels. Strong project coordination and time management skills. Transit Safety and Security Program (TSSP) certification and or Public Transportation Safety Certification Training Program (PTSCTP) certification is preferred. A valid Texas Commercial Drivers' License is required for the job and must meet METRO's requirements regarding motor vehicle records. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

Basic Function The Transit Bus Repair "A" must have a thorough knowledge of components on METRO's revenue vehicles and their proper function as required for job classification. Additionally, the Transit Bus Repair "A" must show a proficient knowledge and use of test equipment and specialized tools related to classification requirements. The Transit Bus Repair "A" must independently diagnose and repair all defects to completion in a timely manner under the supervision of a Mechanical Foreman. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Performs Preventive Maintenance Inspections (PMI) on revenue fleet. * Inspects and/or test and observes defective equipment to troubleshoot and diagnose malfunctions of major components and complete assemblies. * Performs diagnosis and repair of air brake systems, suspension, steering and alignment. * Proper use and interpretation of laptop computer and related HVAC software. Must be able to read and interpret refrigerant, hydraulic, and pneumatic pressure gauges and understand the proper use of battery/ charging system analyzers. * Services and diagnose Multiplex Systems utilizing test instruments such as laptop computer, ID Reader/ Writer and able to read ladder logic charts. * Assists in the servicing and diagnosing of exhaust after-treatment systems and electronic engine controls. * Assists in the servicing, diagnosing, and troubleshooting of Hybrid and Alternate Fuel Propulsion Systems applicable to revenue fleet. * Inspects and verifies dimensions, clearances, and torque of part fasteners to ensure conformance to factory specifications. * Road tests vehicles when necessary to diagnose malfunctions or to ensure that they are working properly. * Completes all required reports and records in a timely and accurate fashion. * Assists in work direction with mechanics as assigned. * Participates in on-going training in accordance with METRO's Maintenance Training Program. * Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Performs other job-related duties as required. Pay Rate: $31.89 Education Requirement High school diploma or equivalent. Graduation from a related technical school preferred. Years & Experience Required Four (4) years mechanical repair experience on heavy duty equipment or Five (5) years mechanical experience on automotive or light duty equipment. Knowledge & Skills Required A valid Commercial Texas Driver's License "P" endorsement is required and must meet METRO's requirements regarding motor vehicle records. The ability to drive any Authority owned vehicle. Able to maintain or obtain additional certification/licenses as required. Possess complete knowledge of all tools and equipment in shop related to job classification. Must maintain a basic set of personal hand tools to perform repairs related to job classification with exception of specialized tools provided by METRO. Ability to complete written reports, records, and forms. Must be able to speak, read, and write English. Must obtain Texas Commercial Driver's License within 90 days of employment. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Provides legal representation and counsel to the Metropolitan Transit Authority of Harris County, TX (METRO), including the Board of Directors, President and CEO and other managerial employees, primarily in the areas of labor and employment law and litigation. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved. * Primary responsibility is to provide legal advice and counsel on a broad spectrum of labor and employment-related matters. * Provides counsel and training to various departments, including Human Resources and the METRO Police department, on personnel, regulatory and compliance and other legal matters. * Develops annual employee human resources training or oversees consultants who provide the training. * Represents METRO in litigation, arbitration, and other administrative hearings. * Supervises outside litigation counsel in case development, defense, or prosecution. * Administers employment and labor-related issues, including representing METRO in matters before administrative agencies and courts. * Responsible for the administration and reporting requirements to insurance carriers and brokers on legal matters and assists the risk management department with policy renewals. * Drafts and reviews employment and labor-related documents, negotiates disputes, and analyzes liability or litigation exposure. * Researches legal issues related to employment law, labor law, transit law, administrative law, public law and other matters. * Responds to government agencies such as Equal Employment Opportunity Commission, Texas Workforce Commission and Department of Labor. * Research, drafts, and develops agency guidelines and policies. Reviews policies, guidelines and processes for compliance issues. * Drafts and reviews memorandums of understanding, inter-local agreements, and cooperative agreements between METRO and other governmental entities. * Advocates for METRO's interests in public forums when necessary, including public hearings, administrative proceedings, local or state governmental proceedings and any other necessary forums. * Provides well-reasoned, thorough legal opinions and guidance on various legal matters affecting METRO. * Negotiates, drafts, reviews, advises management on Labor Agreements, Memorandum of Understanding and Labor Work Rules. * Provides counsel during labor contract development and negotiation. * Drafts and reviews the scope of services and other documents for professional services. * Assists and advises in regulatory and compliance audits to ensures compliance with federal, state, county, and local codes, laws, rules, guidelines, and regulations. * Advises Chief of Police on matters of police department administration including hiring, discipline, separation, general orders, and police procedures. * Advises Public Information Coordinator on requests for information pursuant to Texas Public Information Act. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $170,700 - $232,900 Education Requirement Doctorate of Jurisprudence from an accredited school of law. Years & Experience Required Minimum ten (10) years' experience in the practice of employment and labor law. Demonstrated litigation/trial proficiency before state courts, federal courts, and administrative agencies. Legal experience in public law is preferred. Knowledge & Skills Required Requires high level of expertise of labor and employment law including Texas Labor Code, Title VI, Title VII, ADAAA, FMLA, §1983. Active license to practice law in the State of Texas required. Board certification in Labor & Employment Law is a plus. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Assists the Manager, Maintenance Training in the development and administration of all Maintenance training programs. Coordinates with all METRO Bus Operating locations to identify training needs, and provides hands-on, computer based, and/or classroom training. Works closely with the Quality Assurance and Technical Services groups to ensure new bus vendor training is scheduled per the requirements of the contract. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Establishes and maintains the Maintenance Training programs for METRO bus maintenance personnel. * Conducts specialized classroom, and shop instruction to METRO maintenance employees. * Establishes goals and objectives for the Maintenance Training group. * Coordinates training programs for supervisory, Quality Assurance and Technical Services personnel to improve skills in their respective positions. * Evaluates and reviews the technical requirements of METRO's Bus Maintenance Department based on employee skill sets and fleet performance trends. * Prepares and presents reports regarding the progress in Maintenance Training. * Coordinates vendor and custom in-house training on current bus fleet, new technologies and internal maintenance SOPs to all newly hired and existing bus repair personnel. * Attends internal and external self-development courses to improve training development skills. * Maintains records for all bus maintenance employee certifications, tests and related documents within the Metro learning management system. * Assists with the required administrative tasks and instruction relative to the Harris County and Non-County Bus Repair C Mechanic Apprenticeship Training Program. * Acquires and develops textbooks, handouts, training aids and materials for all employees attending training. * Assists with revisions to training presentations, LMS courses and lab tasks utilizing the latest technologies, e.g., artificial intelligence, augmented reality, virtual reality, and simulations. * Performs periodic tool/equipment audits of all training department shop tools and equipment. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $68,800 - $89,300 Education Requirement High school diploma or GED is required. Associate degree is preferred. Years & Experience Required Minimum of four (4) years of transit mechanical experience. Additionally, a minimum of five (5) years of training experience in heavy vehicles is preferred. Knowledge & Skills Required Must have a solid administrative understanding of the (ASE) Automotive Service Excellence program. Requires a broad understanding and knowledge of transit bus or heavy truck applications relative to training. The ability to train large groups in a classroom environment is critical. Must have a strong understanding of METRO Transit Operations or related industry. Strong communications (written and verbal) and interpersonal skills to effectively work with all levels of management and field employees. Must have working knowledge of PC's and related software. The following ASE certifications are preferred: * ASE Transit Bus: Brakes, Suspension and Steering, Electrical, and Diesel Engines, or * ASE Heavy Truck: Brakes, Suspension and Steering, Electrical, and Diesel Engines. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for the safe and effective operation of heavy equipment used in public spaces, facility parking areas, streets, bus and rail lanes, and gutter cleaning. Work is performed with considerable independence under general supervision and is reviewed for results produced. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Operates a motorized sweeper vehicle on assigned routes and schedules. * Maintains accurate daily records of all work performed, to include road hazards such as abandoned vehicles, tree clearances, and pavement conditions which may have impeded sweeping operations. * Maneuvers sweeper along the street near the curb to clean streets and gutters, operates controls to activate brushes and water spray for the removal of dust and pick up of litter, refills machine water tank as necessary. * Performs general equipment servicing, cleans motor sweeper; checks for broom and regenerative blower system; reports mechanical or other equipment problems; checks and fills oil, water, and fuel. * Checks tires, lights, reflectors, mirrors, radio, and gauges on the sweeper before operation; fills water tank. * Makes minor adjustments to the sweeper on the route; reports damage requiring extensive or complex adjustments or repairs; washes and cleans sweeper at end of shift. * Reports mileage, water source/consumption, number/location of dumps and other operational details. * Cleans and pressure washes rail platforms and stations, shelters, park and ride platforms, transit center platforms and bus stops. * Maintains, cleans and removes trash, graffiti, human waste and dead animals from rail platforms and stations, shelters, park and rides, transit centers and bus stops. * Performs flagging duties along METRO Rail system to ensure safe train movement. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as required. Pay Rate: $20.28 Education Requirement High school diploma or GED is required. Years & Experience Required Minimum three (3) years' experience in heavy equipment in the construction industry or other related field. Will also accept any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job. Knowledge & Skills Required Requires a Texas CDL Class B Driver's License with Air Brake Endorsement and must meet METRO's requirements regarding motor vehicle records. Good verbal/written communication skills. Must be able to complete/fill-out written reports, records and forms. Ability to operate any METRO support equipment. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for overseeing safe, efficient and reliable bus operations by controlling and monitoring Bus Operators, Service Supervisors, maintenance personnel, scheduled revenue service, special bus movements and special events. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Maintains radio communications with Operators, Service Supervisors, Maintenance and other personnel to provide safe and reliable service to our patrons by quickly and accurately responding to routine and emergency requests for assistance and information. * Uses the Integrated Vehicle Operations Management System (IVOMS) to effectively maintain scheduled route and service adherence, mitigating delays by following failure management techniques. * Adjusts service levels and headways as dictated by operating conditions. * Responds to emergency calls and silent alarms immediately, determining the nature of emergency and coordinating the dispatch of emergency police, fire, supervisor and public safety until the emergency has ended. * Modifies bus activity when conditions require outside interaction due to accidents, disruption of service, etc. * Informs appropriate personnel of equipment or facility defects and coordinates the efforts to repair. * Monitors and controls special and emergency bus movements. * Disseminates information to METRO Management, Supervisors, Operators and Customer Service via radio, telephone, text messaging and other sources concerning disruptions or changes in service. * Instructs Service Supervisors and Operators in troubleshooting vehicle failures to lessen service interruptions that are not safety related. * Coordinates the replacement of defective buses with Vehicle Maintenance. * Receives and monitors reports concerning farebox defects and coordinates with maintenance or revenue collection personnel for repairs. * Coordinates system operations and personnel with Emergency Response Agency personnel during emergency conditions. * Writes reports of procedural violations and commendations and forwards to the proper authority. * Attends required meetings and training classes, some of which may be off-site and require the use of personal vehicles. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Salary Range: $63,200 - $82,800 Education Requirement High school diploma or GED is required. Associate's degree in business or related field preferred. Years & Experience Required Minimum four (4) years transit, transportation or incident management related experience. Experience in Service Supervision, Relief Bus Control and/or dispatching in public transit, police or fire communications center. Experience with IVOMS or similar software is preferred. Lead/supervisory experience is preferred. Knowledge & Skills Required Sound decision making skills. Excellent communication (verbal/written) skills. Good customer service skills and phone etiquette. Must pass technical testing of computer software package. Working knowledge of transit and bus system operations, to include street running operations. Thorough knowledge in the operation of a variety of communications equipment, including radio consoles, telephones and IVOMS computer systems. Proficient in Microsoft Office suite. A valid Texas Driver's License or Texas Identification Card is required prior to being hired in the job. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Alternative Service Vehicle Mechanic (ASV) must have a thorough knowledge of all components of METRO's alternative service vehicles and their proper function as required for job classification. The Alternative Service Mechanic (ASV) must show a proficient knowledge and use of equipment and specialized tools related to classification requirements and must independently service, diagnose and troubleshoot defects on METRO's Alternative Service Vehicle fleets to effectively repair all defects in a timely manner. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Performs Preventive Maintenance Inspections (PMI) on Support Vehicles and Alternative Service Vehicle fleet. * Inspects and/or tests and observes defective equipment for diagnosis of malfunctions applicable to automobile fleet. * Proper use and interpretation of handheld scan tools, laptop computer, battery/charging system analyzers and refrigerant, pneumatic and hydraulic pressure gauges. * Repairs and troubleshoots major components and complete assemblies. * Road tests vehicles when necessary to diagnose malfunctions or to verify repair. * Assists with repairs of wheelchair lift systems common to Paratransit vehicles. * Completes all required reports and records in a timely and accurate fashion. * Maintains a clean and safe work area. * At the discretion of the Mechanical Foreman, the Alternative Service Vehicles Mechanic will work independently or assist other Maintenance employees. * Participates in on-going training in accordance with METRO's Maintenance Training Program. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as required. Hourly Rate: $31.89 Education Requirement High school diploma or equivalent. Graduation from a related technical school preferred. Years & Experience Required Minimum 3 years automotive chassis experience in the inspection and repair of light & medium duty automotive chassis. Knowledge & Skills Required Automotive Service Excellence Certification (ASE) required within 180 days of employment. (METRO Provides all mechanics with ASE test materials, registration, and testing.) Automobile A1, A2, A4, A5 - A1 Engine Repair, A2 Automatic Transmission, A4 Suspension and Steering, A5 Brakes (Required within 180 days of employment.) Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Provides all necessary administrative support to the Attorneys and the Office of the General Counsel. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. * Maintains strict confidentiality of all legal matters handled by the department. * May log incoming lawsuits, charging instruments and other legal requests; maintains a tracking system for case intake, closings, and monthly statistics of same. * Composes and types legal documents, correspondence, memos, letters, forms, reports, etc. * Opens, screens, processes, and distributes mail, answers, screens, and directs telephone calls, orders materials and supplies, and other general administrative duties which may include electronic filings made with or received from court clerk's office. * Maintains attorney calendars noting deadlines in Docket Control Orders, depositions dates, court hearings and trial dates. * Communicates with courthouse staff, outside counsel and other administrative bodies when necessary. Coordinates appointments, meetings, and calendars for the attorneys. * Organizes and maintains electronic case files in the designated METRO network drive and legal case management system. * Performs electronic filing of legal documents with the courts and/or administrative agencies. * Reviews billings/invoices and processes them for payment or reimbursement. * May act as the designated records coordinator on the Legal Department File Plan. * Maintains record retention schedule and monitors compliance. Arranges for timely destruction of documents and logs according to METRO's Retention Program. * Participates in projects as assigned with other Departmental staff, including assisting Paralegals with preparation of trial notebooks and other documents needed for trial. * Communicates with individuals and entities outside the Office of General Counsel (both within and outside of METRO) regarding legal and administrative matters. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $30.38/hour - $39.81/hour Education Requirement High school diploma or GED required. Years & Experience Required Minimum seven (7) general secretarial experience to include four (4) years working with litigation cases. Experience in a legal environment or with personal injury is a plus. Knowledge & Skills Required Strong proficiency with Personal Computers and Microsoft Office specifically Excel, Word, and calendaring in Microsoft Outlook. Knowledge of legal terminology and general office procedures. Excellent communication (written and verbal) skills. Accurate typing skills, typing of 60-65 wpm preferred. Writing sample will be requested (brief professional letter or memo, with sensitive or privileged information redacted, if necessary). Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.

Basic Function Oversees on-time, safe METROLift and METRO's curb2curb service delivery to include Directing drivers, street supervisors and maintenance personnel while on the road to ensure prompt and efficient delivery of METROLift and Micro Transit Services. Uses a PC based computer dispatching system, Micro Transit On-Demand Dynamic software, over the air radio system and vehicle location system to track the increasing number of disabled patron pick-ups per service day. Documents schedule changes. Rapidly reviews schedules and trip data to make sound decisions on routing and re-routing patron services. Handles many data inputs at once to include difficult drivers over the radio, irate patrons on the telephone or in the vehicles, and the pressure of time passing without becoming emotional or overwhelmed. Minimum service interruptions that cause patron complaints and financial loss to METRO. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Oversees METROLift and curb2curb service delivery to include directing drivers, street supervisors and maintenance personnel while on the road to ensure prompt, safe and efficient delivery by METROLift and METRO garage vehicle services. * Uses a PC based computer dispatching system and METRO's Micro Transit On-Demand Dynamic software, over the air radio system and vehicle location system to track the increasing number of disabled patron pick-ups per service day. * Utilizes METRO's on Demand software to monitor curb2curb service designed in specific zones as well as METROLift's Same Day Trip Program. * Identifies and documents alternative vehicle resources as required to re-assign to prevent and/or recover from service interruptions that can cause patron complaints/physical distress and financial loss to METRO for unproductive use of revenue hours. Requires communication and coordination with drivers, supervisors, maintenance personnel, METROLift supervisors and Contractor administrators. * Consistently contacts drivers to update their schedules, reviewing the schedules and their documentation to make decisions on when to remove trips from drivers to return them to an on-time status. * Identifies, documents and issues to drivers hundreds of trip assignment changes each day based on patron lateness, early request or driver lateness. * Answers routine customer calls involving verifying trip information, cancelling trips, checking on the status of a ride, and general information about METROLift services. * Documents customer call information in the scheduling system. * Provides accurate information and outstanding customer service to callers. * Manages patron crisis calls documenting problems and initiating corrective action in a timely manner. * Receives and documents driver input regarding patron trip changes (i.e., no-rides, cancellations). * Monitors and assists drivers, street supervisors and maintenance personnel with street issues to avoid delays (i.e., incorrect addresses, gate codes, being lost, communication equipment problems, security issues etc.). * Identifies, documents and reports driver misconduct to Contractors and METROLift Supervisory Staff to enable METRO to assess liquidated damages recovering from loss of revenue services. * Identifies, documents and reports vehicle breakdowns, road calls and accidents to all appropriate METRO staff, vehicle Contractors, street supervisors, and police and emergency agencies. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $48,400 - $63,600 Education Requirement High school or GED required. Years & Experience Required Minimum of three (3) years' of related experience in a customer service field or call center environment. Fleet dispatcher or direct experience in paratransit scheduling or dispatching, or related field is preferred. Experience on a computer based dispatching system, radio system and vehicle locator system preferred. Knowledge & Skills Required Knowledge of Houston street system, knowledge of radio communication procedures/terminology required. Good communication and decision-making skills. Knowledge of computers and related software. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Light Rail Train Operator Trainee is required to complete the training class to be become a full-time LRT Operator. Upon successful completion of training, the LRT Operator Trainee will become certified and reclassified to the position of LRT Operator. Training includes classroom and on-the-job environment and requires working outside and in inclement weather conditions. Reporting and shift times, as well as days off may vary during the training process. LRT Operators are required to clearly understand the requirements and responsibilities for the position of LRT Operator as stated on the job description and become knowledgeable with METRORail policies and procedures, Labor Agreement, Employee Performance Codes and Work Rules. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Must pass all safety and training standards and obtain certification as an LRT Operator. * Upon completion of training the new full-time LRT Operator will report to assigned rail operating facility (ROC or S&I) based upon staffing needs of the facilities at the time of graduation. * Full-Time LRT Operators will remain at the assigned facility for up to six (6) months unless there is a general sign-up, or whichever occurs first. Full-Time LRT Operators shifts vary and may work holidays or weekends. * Operates LRV's in accordance with METRORail policies, procedures and rulebook. * Maintains METRORail schedules and running times. * Operates vehicle in the storage yard and into and out of the maintenance building. * Interacts with passengers in a professional manner, answers questions, provides information and addresses concerns of riders. * Operates radio system in accordance with set radio protocols and FCC regulations, notifying Train Control Center of appropriate information regarding emergency situations and other operational situations. * Troubleshoots mechanical and electrical failures of vehicle using on board diagnostic equipment. Utilizes circuit breakers, brake cutouts and bypass switches under the direction of Rail Supervisors and TCC as appropriate. * Announces station stops in event of service interruption or failure of automated announcement equipment. * Performs LRV safety checks and inspections in accordance with set procedures. * Operates electric and manual track switches as required. * Works flagging duties as assigned. * Assists in the acceptance and commissioning of new light rail vehicles and test operations. * Requires successful completion of Vehicle Familiarization Course for all light rail vehicles. * Successfully completes vendor-training courses for vehicle and wayside equipment as required. * Completes all accident/incident forms, logs and completes associated required paperwork. * Maintains a safe clean work environment. * Safely operates METRORail non-revenue vehicles. * Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Education Requirement High school diploma or equivalent is required. Years & Experience Required INTERNAL APPLICANTS Minimum six (6) months as part time or full time METRO Bus Operator or one (1) year as METRO employee. Acceptable work record to include but not limited to: No suspensions, no more than one (1) reprimand, three (3) misses or less and no preventable vehicular accidents within the preceding twelve (12) months of application. EXTERNAL APPLICANTS Must have current driving record with no tickets or accidents within three (3) years of application. Transportation experience desirable. Must have a minimum of three (3) years of consistent work history. Customer service experience, working with the public; ability to work independently as well as part of a team; willing to work all shifts and split shifts, weekends and holiday. Must pass a pre-employment background investigation and a drug and alcohol screen. No job related felony/misdemeanors. Criminal convictions are reviewed on a case-by-case basis and the job relatedness is determined by METRO. ALL APPLICANTS Must be 21 years or older Pass all pre-selection testing Meet all physical requirements to include medical examinations and pre-selection physical assessment Valid Texas drivers' license required and must be able to maintain Disqualifying Criteria: Two or more DUI or DWI convictions with no time limit; any DUI or DWI convictions within the preceding three (3) years; invalid, suspended, or revoked drivers' license and no more than two (2) moving violations in the past 3 years. Knowledge & Skills Required * Valid Texas Driver's License is required. * Must obtain certification as an LRT Operator and maintain annual certification * Ability to pass all safety and training courses. * Must know or become knowledgeable of METRORail policies and procedures and the METRORail rulebook. * Ability to communicate proficiently both verbally and written. * Ability to accurately complete written reports, records and forms. * Bilingual ability is a plus. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The A/C and Heat Mechanic "A" must have a thorough knowledge of all air conditioning and heating components (HVAC) installed on Authority operated vehicles. Must show a proficient knowledge and use of test equipment and specialized tools related to classification requirements. Must independently diagnose and repair all defects to completion. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Performs Preventive Maintenance Inspections (PMI) on vehicle HVAC systems installed on METRO's revenue fleet. * Independently diagnoses and repairs all air conditioning and heat defects on Authority vehicles under the supervision of a Mechanical Foreman. * Proper use and interpretation of laptop computer and related HVAC system software. * Performs inspections and uses approved test equipment and specialized tools, gauges, and diagnostic equipment associated with air conditioning and heat repair work. * Road test vehicles when necessary to diagnose malfunctions or to ensure that they are working properly. * Assists in work direction with mechanics as assigned. * Perform the duties of a Transit Bus Repair "A" as assigned. * Participates in on-going training in accordance with METRO's Maintenance Training Program. * Maintains a clean and safe work area. * Completes all required reports and records in a timely and accurate fashion. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Performs other job-related duties as required. Pay Rate: $35.55 an hr Education Requirement High school diploma or equivalent. Graduation from a related technical school preferred. Years & Experience Required Three (3) years of mechanical repair experience on heating, electrical and air conditioning systems, or five (5) years general heavy-duty mechanical experience, with at least one (1) year of heating, electrical or air conditioning. Knowledge & Skills Required Must be able to obtain EPA 608 & EPA 609 MVAC Handling Certification within 90 days of employment. A valid Commercial Texas Driver's License (CDL) with "P" endorsement is required and must meet METRO's Requirements regarding motor vehicle records. Must obtain Texas Commercial Driver's License within 90 days of employment. The ability to drive any Authority owned vehicle. Able to maintain or obtain additional certification/licenses as required. Possess complete knowledge of all tools and equipment in shop related to job classification. Must maintain a basic set of personal hand tools to perform repairs related to job classification with exception of specialized tools provided by METRO. Ability to complete written reports, records and forms. Must be able to speak, read and write English. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for managing safe, efficient, and reliable bus services in conjunction with Bus Control. Oversees bus operations including, daily service, detours, special bus orders/events, and emergency shuttle services (bus bridges, scheduled and unscheduled). Performs supervisory duties relative to the oversight of bus service, including monitoring and evaluating bus operator performance. Maintains open communication with the public to ensure quality, courteous customer service. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties Oversees and advises Bus Operators concerning the proper application of rules, policies, and operational procedures to ensure safe, timely and efficient service to METRO's customers and the general public Oversees and manages the daily activities in the field associated with the Authority's fixed route bus services Maintains and optimizes bus service reliability by implementing failure management strategies which include real time on-street service management, delay mitigation techniques (route diversions), and any other METRO resources Maintains on-time performance by means of on-street service adjustments Operates a computer aided multi-channel radio for assistance requests from Bus Operators and other METRO operations support personnel, public emergency services agencies, and the general public Directs Operators during emergencies, equipment breakdown, and service delays using a computer-aided dispatch system and multi-channel radio equipment Monitors routes for adverse operating conditions (e.g., construction, road conditions, weather, special events, accidents, street closures, emergency situations) that may cause delays and responds appropriately to maintain or restore scheduled services; also monitors the conditions of shelters and stops for repair, replacement, and cleaning Responds to scenes of bus accidents to investigate, assist, re-route traffic or re-route services and maintain safety to reduce potential for further accidents Identifies existing or future potential issues impacting the efficiency or effectiveness of fixed route service delivery and advances these issues to appropriate department(s) for resolution Responds to service interruptions relating to disgruntled METRO customers and provides information and assistance to customers, as needed Troubleshoots equipment problems, within the parameters of Service Supervision and with the tools provided by Maintenance. Works in collaboration with Bus Control to implement service recovery strategies, as needed Coordinates unscheduled bus bridge services between rail stations as needed and directed by Bus Control. Manages scheduled bus bridge services consistent with assigned bus bridge routes Responds to Bus Operators' requests for information, or assistance and relays information to Bus Operators that pertain to operational issues (e.g., detours, charters, police activities and other special events). Assists Bus Operator in collecting the necessary information to complete accident reports Research complaints filed against Bus Operators as requested (which may require meeting patrons in the field) and prepare a professional report of findings and actions taken to ensure safe, courteous, and efficient service Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding Operators' driving performance and/or behavior Performs a variety of administrative duties, including but not limited to writing and submitting thorough and comprehensive reports that pertain to incidents, accidents, service conditions; notifying 311, Facility Maintenance or other public entities of road and passenger amenity conditions; checking restroom stops for cleanliness quarterly; identifying restroom stops for each service change; conducting daily safety contacts with Operators; and transporting operators for replacement in the event of accidents, post-accident drug screening, and random drug testing Provides excellent customer service to METRO internal and external customers Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP) Promotes safety awareness and follows safety procedures to reduce or eliminate accidents Performs other job-related duties as assigned Education Requirement High school diploma or equivalent is required. Associates degree is preferred. Years & Experience Required Minimum three (3) years' experience with union or collective bargaining rules, procedures, and contracts and familiarity with bus, rail or general transportation operations including direct interaction with public, and one (1) year supervisory experience (preferably in transportation) is required. Knowledge & Skills Required Basic computer skills and knowledge of software packages to include Outlook, Word, and similar programs, basic analytical skills. Must pass technical testing of computer software package. The ability to exercise sound judgment during high pressure situations. Excellent customer service skills. Excellent communications (written/verbal) skills to concisely communicate directions and instructions in a team coordinated effort. A valid Texas Commercial Driver's License (CDL) will be required by completion of the six-week training. Must meet METRO's requirements regarding motor vehicle records. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability. Pay Range: $60,800 - $79,700

Basic Function As a Mechanic A Landscape/Irrigation you will install, repair, trouble shoot and perform alterations to all irrigation systems, equipment, fixtures, and controls at all METRO properties. It includes, but is not limited to Rail Stations, Park & Rides, Transit Centers, Medians, attached landscaping to the facilities, and connections to any water supply. Performs general maintenance to all systems within Facilities Maintenance. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Required to perform installations, repairs, trouble shoot, and alterations to all irrigation systems. * Connection of system to private or public water supply. * Repairs, adjusts, and replaces irrigation controllers. * Completes and submits material and equipment requirements. * Performs daily troubleshooting and preventive maintenance on assigned equipment. * Completes monthly, quarterly, and yearly PMs on all irrigation systems on time. * Notifies supervisor of malfunctioning equipment. * Able to assist other trades as required. * Maintains inventory of irrigation supplies and equipment. * Completes all work via Work Orders assigned by Facility Supervisor in a timely manner. * Creates & Closes Work Orders in SAPUI (using Metro issued tablet or PC) daily. * Must be available for emergencies, required overtime, varied work schedules and shifts. * Cleans assigned areas and equipment. * Keeps trucks and/or work area stocked with supplies/materials for performing job assignments. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Rate: $30.49 Education Requirement High school diploma or equivalent. Years & Experience Required Minimum of two (2) years' experience as an Irrigation Technician (IT). Knowledge & Skills Required Valid State of Texas Driver's License. Valid State of Texas TCEQ License as an Irrigation Technician (IT). Good working knowledge of irrigation systems. Able to complete/fill-out written reports, records, and forms. Able to maintain and/or obtain additional licensing or certifications as required. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Provides support and assistance to the attorneys in all facets of the Legal Department operations including litigation support, legal file maintenance, organizational structure, client contact, scheduling and special projects. Must be able to maintain strict confidentiality and discretion in all aspects of client representation. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * This is a temporary PSA job assignment not to exceed six (6) months in duration or $25,000 in total hourly wages during the six (6) month period. * Provides complex litigation support in state and federal courts and arbitration matters. * Assists in responding to discovery, scheduling, arranging for depositions, ordering records, preparing, reviewing, analyzing, filing and organizing documents in connection with litigation matters. * Assists with drafting and coordinating the preparation of Board materials including the Board Minutes, Scripts, Resolutions, Motions, Official Transcripts and related documents. * Assist with Drafting, Reviews and modifications to board related documents on behalf of the Legal Department. * Performs state and federal law research, locates case law, statutory authority, administrative regulations and other pertinent legal resources. * Drafts pleadings, memos, correspondence and other legal instruments or materials for review and finalization by assigned attorney. * Tracks and maintains deadline calendar to monitor and ensure compliance with court, statutory and other critical deadlines. * Coordinates and maintains the case list or trial docket for assigned attorneys. * Participates in all aspects of trial preparation, including creating and maintaining trial notebooks, updating discovery, witness scheduling and preparation, and filing of relevant pleadings. * Attends and assists at trial and board meetings * Responsible for handling case intake and client contact. * Assists in compilation of responses to requests under the Texas Public Information Act. * Works with other Departmental Members to achieve Annual and Quarterly Goals and Objectives for the Legal Department. * Organizes and maintains all filing for matters handled by attorneys of the Legal Department, including compliance with Records Management Policy and Local Government Records Act. * Works with various department stakeholders to ensure timely handling and completion of complex legal activities. * Leads special projects at the direction of attorneys. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $34 hr - $44.61 hr Education Requirement High School Diploma or GED is required. Associate's Degree in Paralegal Studies or related field preferred. Years & Experience Required Minimum five (5) years' experience as a paralegal to include litigation support, legal research, and writing. Knowledge & Skills Required Successful completion of Paralegal certificate required. Proficient use of online databases for legal research such as Westlaw or LexisNexis. Strong writing skills and effective communication skills. Must have extensive knowledge of state and federal rules of civil procedures; knowledge of procedures of various federal, state and related governmental agencies. Working knowledge of e-discovery rules; electronic-filing in both State and Federal Courts and email e-discovery software. Bilingual preferred. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.