Metropolitan Transit Authority of Harris County jobs

Basic Function Delivers material to all METRO facilities as required. Ensures all orders are completed accurately, and on time. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. * Reads and ensures accurate completion of repair orders, requisitions, handles receipts and other inventory control documents. * Loads and unloads trucks for transfer of material, including components such as power plant transmissions, drums, etc. * Transfers parts between maintenance facilities and/or METRO warehouse facilities/vendor locations. * Disperses parts, materials, and stocks relocation. * Performs parts inventory, including cycle counts, full physical inventory, and root cause analysis. * Measures and determines amounts of bulk fluids on hand in storage tanks. * Performs shipping and receiving as required. * Stocks shelves, and rearranges shelving as needed. * Performs heavy duty cleaning of storeroom and materials handling secured areas. * Operates storeroom equipment in a safe manor. * Uses SAP to perform transaction reconciliation, run and monitor in transit and bus down items. * Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Performs other job-related duties as required. Pay Rate: $18.69 Education Requirement High School diploma, GED or equivalent. Years & Experience Required Minimum two (2) years' experience in warehousing, shipping, and receiving, forklift operation, inventory control, and/or parts book/catalog usage. Knowledge & Skills Required General knowledge of transit vehicles/automotive parts, and materials handling equipment. Knowledge of computerized inventory control systems. Working knowledge of Microsoft Suite (Word, Excel, Outlook). Able to maintain and/or obtain additional licensing or certifications as required. Requires basic level reading, math computation and language skills, validated by Test for Adult Basic Education (TABE). Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for the acquisition of goods and services by means of contracts and purchase orders. Manages and monitors the terms and conditions of active contracts to ensure compliance to all contract provisions. Ensures clear and concise contract language, evaluation of bids, proposals, negotiation terms and conditions, execution of contract modifications . Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Contracts for supplies, equipment, services, and construction at the most favorable price/cost to METRO consistent with established Federal, State, and Local Bid and Proposal procedures. * Prepares Solicitation for various procurement types (i.e., IFB, RFTP, RFP, RFQ, CSP, and RFI). * Analyzes Bid/Proposal. * Recommends the award of contracts and prepares supporting files. * Conducts pre-solicitation and pre-proposal conferences, bid openings and kick-off meetings. * Conducts interviews with Technical Evaluation Committee (TEC) during evaluation for contract selection. * Issues bid amendments and contract modifications. * Uses cost/price analysis to determine acceptable prices. * Obtains technical specifications from requiring departments and assists in writing when necessary. * Responsible for pre-contract planning functions and preparation of related bid documents for assigned procurements. * Performs post-award contract administration. * Monitors the performance of contractors for compliance with requirements. * Responsible for properly closing each assigned contract at the appropriate time. * Assigned to progressively more complex assignments. * Implements and tests new procurement software as required. * Gathers and enters project details on Procurement Tracking Log, Solicitation Ready Report and other reports as necessary. * Prepares monthly statement for P-Card charges. * Maintains current certificates of insurance after contract award. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $68,000-$89,300 Education Requirement High school diploma or GED is required. Bachelor's degree in business administration or related field is preferred. Years & Experience Required Minimum five (5) years contracts administration experience and/or working with contracts in a procurement related field, including two (2) years of contract negotiation and awarding of contracts. Knowledge & Skills Required Good working knowledge of contracts and contracting practices, uniform commercial codes, state law and emphasis on federal procedures required. Ability to progressively take on more complex assignments. Strong interpersonal and communications skills (written/verbal), analytical and organization skills is required. Ability to achieve positive working relationships with METRO departments. Knowledge of Supply Chain Management; Microsoft Office - (testing required), SAP Ariba, S4 Hana, ECC/SRM, Bonfire, and Purchasing. Supply Chain/Procurement certification is preferred. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Performs fault diagnosis, inspections, tests and adjustments as well as routine and emergency maintenance on track equipment, systems and components. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Performs track fault diagnosis, inspection, testing, modification, maintenance and repairs. * Performs shop and field repairs and metal working (welding) tasks on track infrastructure in accordance with discipline specific standards and specifications. * Prioritizes emergency maintenance tasks in the absence of on-site supervision * Records and documents maintenance and diagnostic data. * Works with track and equipment that is both signaled and carrying traction currents. * Provides variable shift coverage to accommodate maintenance assignments during peak, off-peak and non-revenue hours. Will provide on call availability for emergency and planned repairs and unscheduled incidents * Assists in the refinement of inspection and preventive maintenance programs for track section. * Assists in the review and revision of Standard Operating Procedures, safety procedures and work rules for both startup and revenue operations. * Works with staff and vendors as required ensuring adequate spare parts, tools and other necessary equipment is on hand to support revenue operations. * Assists other Rail Operations departments as necessary to ensure safe and reliable service. * May act as Track Supervisor during his absence. * Complies with all safety, operating and maintenance procedures. Works closely with peers, management and contractors to ensure a safe, reliable and efficient Light Rail Operation. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $54,300 - $71,200 Education Requirement High school diploma or equivalent is required. Years & Experience Required Minimum of four (4) years of track maintenance experience with a combination of technical, rail and/or electronics preferred. Experience with transit system equipment (Track) and Track Tools is mandatory. Minimum two (2) years of Track Maintenance discipline specific experience in the areas of tamping, regulating, and welding is preferred. Knowledge & Skills Required Required to complete METRO's Rail Track Provisional Qualification Sheet Basic Principals of Track Maintenance within one (1) year and complete METRO Rail Track Provisional Qualification Sheet Advanced Principals of Track Maintenance within two (2) years. Possession or ability to obtain within 6 months a Texas Class B Commercial Driver's License with air brake endorsement. Must meet METRO's requirements regarding motor vehicle records. Good (verbal and written) communications and interpersonal skills are essential. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Bus Operator will be trained in a classroom and on the job environment to operate METRO buses to transport passengers over specified routes to local or distant points according to time schedules, charters, and special services. The Bus Operator is expected to interact with passengers in a professional, courteous and helpful manner as well as perform pre-trip inspections of assigned bus. The Bus Operator will be required to clearly understand the requirements for the job as stated on this job description, job posting, Labor Agreement, Employee Performance Code and Work Rules. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Upon completion of training the new hire full-time Bus Operator will report to one of METRO's five (5) Bus Operating Facilities based upon the staffing needs of the facilities at the time of graduation. Full-Time Bus Operators will remain at the assigned facility for six (6) months unless there is a general sign-up. Full-Time Bus Operator shifts vary and may work holidays, weekends and/or nights. * Operates METRO buses to transport passengers safely and courteously over specified routes to local or distant points according to time schedules, and special services in accordance with METRO's policies and procedures. * Picks up Bus Operator supplies (i.e., route signs, defect cards, etc.) before starting scheduled and unscheduled work assignments. * Inspects METRO bus equipment including wheelchair ramp or lift, bus radio system for defects and makes records of any defects on defect cards. Reports any malfunctions of the bus radio system to Bus Control. * Deposits all temporary route signs, passenger count cards, defect cards, communication devices, schedules, public guides, etc. in proper receptacles. * Follows parking instructions and procedures upon returning Authority vehicles to garage facility, relief point and other designated locations. * Signs on and off the fare box, radio and other equipment as needed. * Complies with ADA requirements in delivering services. * Regulates heating, lighting and ventilating systems for passenger comfort. * Complies with local traffic regulations. * Follows procedures for the collection and processing of fares and counting passengers. * Reports and properly follows up on all accidents or unusual incidents in, on, or near METRO buses. * Adheres to and remains in compliance with METRO's Uniform Policy. * Maintains DOT card as required by METRO. * Adheres to the Labor Agreement, and the Employee Performance Code and Work Rules. * Provides excellent customer service to METRO internal and external customers. * Applies Safety Management Systems (SMS) methods and principles in daily job routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Performs other job-related duties as required. Education Requirement High School Diploma or GED is required or must be obtained within two (2) years of hire date. Years & Experience Required A minimum of three (3) years of general work experience which includes driving experience; customer service experience is required. A minimum of two (2) years of continued employment in a direct public contact position is preferred. Work history will be verified in the states and county that the applicant has lived or worked. Knowledge & Skills Required Applicants must successfully complete and pass: a pre-employment performance evaluation, Department of Transportation (DOT) physical, drug/alcohol screen, background investigation and pre-employment assessments and tests. A current CDL is preferred and must have or be able to obtain a valid Texas Driver's License and subsequently obtain and maintain a TX Class B CDL. Bilingual ability is a plus. Other: Applicants must be a minimum of 21 years of age and have been a valid licensed driver for at least three (3) years. Disqualifying Criteria: Two or more DUI or DWI convictions with no time limit; any DUI or DWI convictions within the preceding three (3) years; invalid, suspended, or revoked drivers' license; or more than two (2) moving violations in the past three (3) years. No job-related felony/misdemeanors. Criminal convictions are reviewed on a case-by-case basis and the job relatedness is determined by METRO. METRO will not accept former TransDev employees that have been separated from TransDev less than 12 months. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Ridership Development Representative plans and executes strategic sales and outreach initiatives to increase public transit usage across METRO's service area. Focuses on building partnerships, expanding client engagement, and implementing targeted programs to drive customer adoption and retention for corporate ridership programs. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Develops a robust pipeline of business opportunities-including RideSponsor prospects-through direct outreach, prospecting, and relationship building. * Maintains good working relationships with existing and new clients to enhance client retention; collaborates with sales team to create new client events and ridership opportunities. * Actively seeks sales opportunities with potential clients by conducting meetings, fairs and presentations. * Plans and executes promotional campaigns, incentives, and challenges to encourage trial and sustained use of METRO services. * Collaborates with internal departments to develop client-focused solutions and creative campaigns. * Analyzes market trends and client feedback to shape sales strategies and identify innovative opportunities. * Develops and maintains sales and market penetration tracking system (Client Relationship Management) for campaigns and activities to measure performance goals and sales activity. * Provides recommendations for business growth based on financial and operational analyses. * Supports the development of policies and procedures to advance ridership goals and enhance program efficiency. * Provides excellent customer service to internal and external stakeholders. * Applies SMS (Safety Management System) methods and principles in daily routine and support all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follow safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $68,000 - $89,300 Education Requirement Bachelor's degree in business administration, Public Administration, Marketing, or related field preferred. Years & Experience Required Minimum five (5) years of corporate sales or business development experience, including setting sales goals and managing client relationships. Knowledge & Skills Required * Strong strategic planning, analytical, and negotiation skills. * Proficiency in Microsoft Office Suite and CRM software. * Excellent communication and interpersonal skills. * Ability to manage multiple projects and work independently. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for assisting customers with timely processing of Paratransit eligibility, service suspension appeals, and provides information needed for the appeals process in accordance with FTA/ADA guidelines. Provides customers with public transportation travel options and training on how to travel safely on METRO bus and rail systems. Responsible for educating and informing the public of the different mobility options by attending community outreach workshops, community agencies, schools, churches, senior centers, retirement homes, transportation fairs, and professional organizations. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Develops procedures and processes for appeals hearings and code of conduct hearings; supports the process regarding MPD code of conduct violations by coordinating meetings and scheduling and holding hearings. * Maintains a database of patron appeals, final decisions, correspondences, and supplemental information relevant to each case file including the date received, supplemental information submitted by the appellant, and the officer's final decision and monitors the process to ensure the timing of appeals comply with FTA regulations. * Assists with coordinating and scheduling for METROLift service with the METROLift Appeals Hearing Officer. * Participates in quarterly METRO Accessible Task Force meetings and bi-monthly METROLift Advisory Committee meetings. * Establishes collaborative relationships with other mobility/transit professionals, agencies, and organizations to expand mobility solutions for customers. * Schedules and provides travel training to METROLift customers, METROLift applicants who are denied paratransit eligibility, and to any other prospective local bus and rail customer. * Plans and evaluates routes for individuals receiving travel training. * Provides one-on-one field training or in group settings to customers utilizing local bus and rail system. * Observes customer's ability to utilize METRO bus and rail system, provides guidance and evaluates bus and rail routes. * Conducts community outreach workshops and presentations to community agencies, schools, churches, senior centers, retirement homes, transportation fairs, and professional organizations. * Coordinates the appeals process for customers disputing an eligibility determination, policy violation, or a service suspension on paratransit services. * Coordinates the appeal hearing with the Appeals Hearing Officer and notifies the customer of the officer's decision regarding eligibility appeals and service suspensions. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $48,400 - $63,600 Education Requirement High school diploma or GED is required. Years & Experience Required Minimum five (5) years' experience in a customer service environment and experience working with people with disabilities. Training and/or Transit experience preferred. Knowledge & Skills Required Must have knowledge and understanding of ADA regulations for public transportation. Must be proficient with Microsoft Office products (Word, Excel, Outlook, etc.) Trapeze Paratransit PASS program proficiency preferred. Must possess and maintain a valid Texas driver's license and must meet METRO's requirements regarding motor vehicle records. Bilingual (Spanish) preferred. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Transit Bus Repair "A" must have a thorough knowledge of components on METRO's revenue vehicles and their proper function as required for job classification. Additionally, the Transit Bus Repair "A" must show a proficient knowledge and use of test equipment and specialized tools related to classification requirements. The Transit Bus Repair "A" must independently diagnose and repair all defects to completion in a timely manner under the supervision of a Mechanical Foreman. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Performs Preventive Maintenance Inspections (PMI) on revenue fleet. * Inspects and/or test and observe defective equipment to troubleshoot and diagnose malfunctions of major components and complete assemblies. * Performs diagnosis and repair of air brake systems, suspension, steering and alignment. * Proper use and interpretation of laptop computer and related HVAC software. Must be able to read and interpret refrigerant, hydraulic, and pneumatic pressure gauges and understand the proper use of battery/ charging system analyzers. * Services and diagnose Multiplex Systems utilizing test instruments such as laptop computer, ID Reader/ Writer and able to read ladder logic charts. * Assists in the servicing and diagnosing of exhaust after-treatment systems and electronic engine controls. * Assists in the servicing, diagnosing and troubleshooting of Hybrid and Alternate Fuel Propulsion Systems applicable to revenue fleet. * Inspects and verifies dimensions, clearances, and torque of part fasteners to ensure conformance to factory specifications. * Road tests vehicles when necessary to diagnose malfunctions or to ensure that they are working properly. * Completes all required reports and records in a timely and accurate fashion. * Assists in work direction with mechanics as assigned. * Participates in on-going training in accordance with METRO's Maintenance Training Program. * Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Performs other job-related duties as required. Pay Rate: $31.89 Education Requirement High school diploma or equivalent. Graduation from a related technical school preferred. Years & Experience Required Successfully complete the METRO Transit Bus Repair "B" Training Module. Candidates with Automotive, Medium/Heavy Truck, Transit Bus or School Bus ASE Certification and/or relative work experience will undergo assessment and be placed accordingly within their skill level grade classification. Knowledge & Skills Required Automotive Service Excellence Certification (ASE) required: Transit Bus - H4 Brakes, H5 Steering/Suspension, H6 Electrical/Electronic Systems, H7 Heating Ventilation and Air Conditioning (HVAC) EPA 608 Type II & EPA 609 MVAC Refrigerant Handling Certification required. A valid Commercial Texas Driver's License "P" endorsement is required and must meet METRO's requirements regarding motor vehicle records. The ability to drive any Authority owned vehicle. Able to maintain or obtain additional certification/licenses as required. Possess complete knowledge of all tools and equipment in shop related to job classification. Must maintain a basic set of personal hand tools to perform repairs related to job classification with exception of specialized tools provided by METRO. Ability to complete written reports, records, and forms. Must be able to speak, read, and write English. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Performs fault diagnosis, inspections, tests and adjustments as well as routine and emergency maintenance on Traction Electrification equipment, in both Sub-Stations and on the Overhead Contact System. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Performs substation fault diagnosis, inspection, testing, modification, maintenance and repair. * Performs periodic inspection and routine and emergency maintenance of the overhead contact system. * Inspects repairs and maintains electrical and electronic equipment including switchgear, transformers, breakers, relays and programmable logic controllers. * Uses specialized tools and equipment to perform maintenance and inspection tasks. * Records and documents maintenance and diagnostic data. * Works as assigned in high places from mechanical lift devices, support structures and poles. * Works with AC voltages up to and including 34.5kV and DC voltages up to 1,000 volts. * Prioritizes emergency maintenance tasks in the absence of on-site supervision. * Provides variable shift coverage to accommodate maintenance assignments during peak, off-peak and nonrevenue hours. * Provides on call availability for emergency repairs and unscheduled incidents. * Assists in the development and revision of inspection and preventive maintenance programs for traction power section. * Assists in the development and refinement of Standard Operating Procedures, safety procedures and work rules. * Works with staff and vendors to assure adequate spare parts, tools and other necessary equipment is on hand to support revenue operations. * Successfully complete vendor training on traction power equipment and maintenance procedures as well as METRO training associated with safety and technical subjects. * Assists other Rail Operations departments as necessary to ensure safe and reliable service. * May serve as "Lead" Maintainer in the absence of the Chief, Traction Power. * Works closely with peers, management and contractors to assure a safe, reliable and efficient Light Rail Operation. * Complies with all safety, operating, and maintenance procedures. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Education Requirement Associates degree in Electrical/Electronic Technology or successful completion of an appropriate department of Labor accredited apprenticeship program is preferred. Years & Experience Required Minimum three (3) years of increasingly responsible, journey level electrical maintenance experience. Experience with traction power systems is preferred. Knowledge & Skills Required Good (verbal and written) communications skills are essential. Ability to communicate well with management, consultants and engineers to resolve maintenance issues. Possession of or must obtain a Texas Class B Commercial Driver's License with air brake endorsement within six (6) months of hire date. Must meet METRO's requirements regarding motor vehicle records. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for providing support to the VP of Project Management & Engineering in coordinating departmental project activities. Tracks all project information including status, milestone dates, scheduling, Board & communication documents, etc. Maintains contact with project/program managers and subject matter experts as needed. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * This is a temporary PSA job assignment not to exceed six (6) months in duration or $25,000 in total hourly wages during the six (6) month period. * Responsible for serving as key contact for VP to coordinate all departmental activities both internal and external. * Responsible for coordinating, preparing, and tracking Board documents such as presentations, and other necessary forms. Collects, reviews, updates, and submits Board related items on behalf of the group. * Maintains continuity of projects by documenting and communicating needed action to management and project team. Maintains project due dates and follows up with changes and delays. * Tracks project life span data and provides support to project team from beginning to final approval. Tracks the progress and quality of work based on project requirements/expectations. * Responsible for producing weekly, monthly, and quarterly project reports. * Researches and prepares special reports for various projects. * Attends project and Board related meetings * Assist VP in managing the departmental staff needs. * Provides excellent customer service to METRO internal and external customers. * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents * Applies SMS methods and principles in their daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $56,500 -$74,000 Education Requirement High school or GED required. Bachelor's degree or related field preferred Years & Experience Required Minimum six (6) years of increasingly responsible administrative experience with project coordination and project management. Knowledge & Skills Required Excellent writing skills, effective communication (written and verbal) skills. Strong organizational and time management skills. Proficient knowledge of PC's and related software, advanced proficiency with Microsoft Office suite; Excel, Word and PowerPoint. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for assisting in the development of METROBus and METRORail operating schedules (trips, blocks, run cutting and rostering) to ensure service reliability and cost efficiency. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Participates in the preparation of the operator sign-up information. * Coordinates the schedule/routing change, supervisor guides, info posts, operator paddles, etc. and distribution to designated personnel. * Assists with preparing data for the downstream technology systems. * Prepares destination sign readings. * Reviews public guides, operator maps, info posts, service change fliers, supervisor's guides, and other schedule reports. * Prepares schedules for three service changes, in-between service adjustments, bus bridge schedules, supports the Annual Transit Plan, and special projects. * Assists with multiple updates of the Integrated Vehicle Operations Management System (IVOMS) per year. * Assists with and distributes Summary of Schedules and annual National Transit Database (NTD) reports monthly and annually. * Analyzes ridership and running time data generated by IVOMS. * Maintains up to date information in SEMA/SAP. * Interacts with the bus operating facilities (BOFs) as necessary. * Reviews and responds to customers' inquiries and complaints. * Rides select bus routes to monitor and evaluate route performance. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $60,800 - $79,700 Education Requirement High school or GED required. Bachelor's degree from an accredited college or university in Business, Urban and Regional Planning or related field preferred. Years & Experience Required Minimum three (3) years' work experience in transit operations and/or service scheduling. Knowledge & Skills Required Knowledge of public transportation infrastructure and operations including network definition/development, service scheduling and development of vehicle and operator work assignments. Working knowledge of Trapeze or other scheduling systems, Geographic Information Systems (GIS) and understanding of transportation logistics is preferred. Strong skills in Microsoft office suite. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Manages all parameters of operations within the Data Administration Unit including the management, coordination, and administration of critical programs, systems, and data operations within the METRO Police Department. Provides expertise in Data Management, Data Quality, and Data Governance. Ensures the effective implementation of policies, projects, and procedures to enhance public safety, operational efficiency, and departmental performance. Maintains statistical data to assist with crime analysis efforts and ensure compliance with all reporting requirements. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved. * Monitors departmental operations to ensure effective coordination, information flow, and policy compliance related to data (information), data governance, and provides records management support. * Proficient in Records Management System (RMS) to ensure direct reports accurately perform review of incident reports and ensure accuracy of NIBRS coding. * Develops, designs, and implements data quality policies and procedures to ensure accurate and appropriate information is communicated in reports and presentations. * Sets priorities, determines methodologies, and selects techniques and approaches to be utilized in statistical analysis. * Leads team in data-oriented analysis, business analytics, and process improvements that will ensure data integrity and reporting by identifying and resolving problem areas. * Leads the creation of data management goals and principles to ensure compliance with required law enforcement standards and reporting. * Develop methods for utilizing and tracking information by providing comprehensive reports, informational graphics, and visual aid to inform key policy makers about issues impacting the department. * Plans the work of the assigned areas, determining optimal utilization of resources and staffing within allocated operating budgets. * Manages departmental functions, establishes goals, and evaluates performance to align with public safety objectives. * Oversees departmental budgets, resource allocation, and expenditure monitoring. * Develops and enforces policies, procedures, and operational strategies to enhance efficiency and effectiveness regarding data administration, data governance, and records management requirements and implementation. * Develops and evaluates law enforcement projects and strategies to improve operational effectiveness. * Develops long-term and short-term strategic plans to enhance law enforcement operations and community engagement. * Implements crime analysis and data-driven strategies to support policing efforts. * Ensures required reports and responsive materials are submitted on or before the due date. * Coordinates special projects, research, and performance analysis to provide data-driven decisions. * Prepares detailed reports, operational manuals, and policy recommendations for executive leadership. * Reviews all reports and correspondence routed from the Data Administration Unit to the departmental Command Staff. * Oversees special projects, including Police systems administration (CAD/RMS & Language Line), crime analysis, and intelligence-led policing efforts. * Conducts research on crime trends, policing innovations, and best practices to enhance department operations. * Facilitates stakeholder meetings to establish and monitor data governance standards. * Assesses departmental policies and procedures to improve effectiveness and compliance. * Ensures compliance with local, state, and federal laws, as well as departmental policies and best practices. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Salary Range 76,200 - 100,000 Education Requirement Bachelor's degree in data management, analytics, criminal justice or a related field is required. Advanced degree is preferred. Years & Experience Required Minimum eight (8) years progressive experience in a law enforcement environment managing special projects, data administration, data governance, data analytics, and budget management to include (4) years lead/supervisory experience. Knowledge & Skills Required Requires a highly motivated law enforcement professional with expertise in police administration, operational planning, and data driven analysis. Requires strong decision-making, problem-solving, and leadership skills to support the mission of the METRO Police Department. A solid understanding of crime data collection and reporting using the National Transit Database (NTD) and the Uniform Crime Reporting (UCR) Program's National Incident-Based Reporting System (NIBRS) is preferred. Knowledge of local, state, and federal laws and regulations relevant to criminal justice is preferred. This position requires a background check. Common disqualifiers include, but are not limited to: * Class A or Felony conviction or court-ordered supervision or probation regardless of date of conviction. * Class B conviction or court-ordered supervision or probation within the past 10 years. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for contractor compliance with Davis-Bacon and City of Houston prevailing wage issues. Conducts desk and on-site audits of contractors' payrolls, assessing fines and retrieving back wages. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Communicates current federal and state regulations, legislation and prevailing wages to Contract Administrators and Contractors. * Maintains integrated database management systems and modifications of existing systems to enable departments to create and present reports to METRO Board, President & CEO, elected officials and general public. * Conducts advance analysis of data for inclusion in narrative reports. * Instructs contractors on appropriate and applicable record-keeping requirements and works with Contract Administrators to ensure contractor compliance. * Provides technical assistance to small businesses and METRO departments on Davis-Bacon requirements. * Updates guidelines as necessary. * Provides needs assessment analysis and recommends computer hardware and software enhancements to upgrade and improve current systems; and implements and tests new procurement software as required. * Assists in preparation of Triennial and State of Texas audits. * Responsible for turn-key contracts administration process to include contracting for supplies, equipment and hardware following METRO's standard processes from pre-contract planning to award of contract and completion through closeout. * Responsible for pre-contract planning functions and preparation of bid documents. * Obtains technical specifications from requiring departments and assists in writing when necessary. * Supports METRO's P Card Program. * Expedites purchases to ensure timely delivery and cancels delinquent orders and re-procures requirements to meet METRO's needs. * Uses cost/price analysis to determine acceptable prices. * Conducts pre-solicitation conferences and bid openings. * Issues bid amendments and contract modifications. * Records awards of contracts and prepares supporting files. * Administers contracts, including contractor and METRO compliance and termination action for default or METRO convenience. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $63,200 - $82,800 Education Requirement Bachelor's degree in Business Administration or related field is preferred. Years & Experience Required Minimum five (5) years direct experience in business contract compliance, desk and on-site audits and resolutions of compliance issues. Knowledge & Skills Required Working knowledge of Federal and State legislation relative to labor laws, Davis-Bacon, EEO/ADA and DBE. Good working knowledge of contracts and contracting practices, uniform commercial code, state law and emphasis on federal procedures required. Ability to read specifications, plans, and knowledge of industry standards. Strong written/verbal, analytical and organization skills required. Knowledge of Supply Chain Management. Ability to achieve working relationships with other METRO departments. Knowledge of Microsoft Office Suite, experience with contract administration computer system. Proficiency in Excel spreadsheets. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Assists the Superintendent, Maintenance with the daily maintenance, preventive maintenance, servicing and cleaning responsibilities of METRO buses at an assigned bus operating facility. Manages assigned bus maintenance staff. Maintains budgets, special records, reports, and employee records. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g. training, supervising, work assignments, timesheets, performance evaluations, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff and ensuring necessary department outcomes are achieved. * Responsible for the daily planning, scheduling and supervision of the mechanical, servicing and cleaning responsibilities performed at the assigned facility. * Oversees the Mechanical Foremen, Electronic Systems Specialist, Electronic Technicians and hourly employees in the areas of employee development, manpower scheduling and performance. * Oversees the supervision and observes new maintenance employees in their daily responsibilities. * Assures sufficient numbers of buses are available for peak service needs and for back-up. * Manages and preserves revenue fleet assets. * Determines repair priorities and makes recommendations for developing and implementing new methods and procedures to improve fleet safety, operations/production and minimize operating costs. * Monitors the accuracy and preservation of repair records, compiles routine reports, and reviews history of the bus fleet to analyze maintenance effectiveness. * Inspects fleet for conformance with federal, state OEM and METRO standards. * Monitors daily expenditures for materials and supplies. * Assists with the preparation and administration of the annual budget and cost-control measures. * Emphasizes the importance of safety, bus maintenance, and service quality, mean distance between failures, driver/customer satisfaction and public comments. Accountable for safe practices to keep employee and vehicle accidents to a minimum. * Handles disciplinary actions and resolutions. May participate and assist the Mechanical Foreman in grievances, hearings, or arbitrations. * Handles pay issues, sick time, vacation, miscellaneous pay, and on-the-job injury reporting. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $76,200 - $100,000 Education Requirement High school diploma or equivalent. Additional college courses or supplemental vocational school preferred. Years & Experience Required Minimum seven (7) years progressive experience in a public transit (maintenance) environment; to include three (3) years supervisory/management experience. Experience should include heavy diesel mechanic experience, diesel engine overhaul, preventive maintenance and vehicle repair. Knowledge & Skills Required Good interpersonal skills and communications (written/verbal) skills. Good decision making and organizational skills.Basic working knowledge of labor agreements and related policies. General knowledge of PC's and related software. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Provides planning and support to Facilities Maintenance Management. Primary responsibility is to install, repair, and maintain HVAC systems, ensuring that these systems function properly and efficiently. This includes air conditioning units, heating systems, and ventilation equipment. Responsible for conducting regular inspections of HVAC systems to identify any potential problems or issues and perform necessary repairs. Performs duties in a safe, efficient manner and in compliance with applicable rules and procedures. Responsibilities and Specific Duties * Responsible for inspecting and testing HVAC systems and components. * Responsible for identifying, analyzing, diagnosing, and repairing equipment and systems that are malfunctioning. * Performs emergency repairs promptly and efficiently. * Ensures compliance with appliance standards and with the Occupational Health and Safety Act. * Responsible for identifying maintenance risks and addressing potential issues. * Responsible for complying with service standards, work instructions, and customers' requirements. * Maintains and repairs motors, pumps, condensers, boilers, heaters, and controls. * Assists with customers' queries and provides technical advice. * Prepares records and reports detailing work performed. * Installs, repairs, and maintains HVAC systems including air conditioning, heating units, heat pumps, compressors, and refrigeration systems. * Responsible for understanding of HVAC principles, codes, and regulations to ensure all work is carried out to the highest safety and quality standards. * Inspects and test HVAC systems and components for any problems. * Performs regular preventive maintenance tasks to ensure system longevity. * Diagnoses and repairs malfunctions in various HVAC systems. * Ensures compliance with appliance standards and with Occupational Health and Safety Act. * Responsible for recording HVAC maintenance and repair work performed and keeps a record of the type and cost of maintenance or repair work. * Responds to emergency calls for HVAC problems. * Provides excellent customer service and explain to management what repairs are needed and what has been done. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned Pay Range: $60,800 - $79,700 Education Requirement High School Diploma or GED is required. Years & Experience Required Minimum of 3 years of experience verified in HVAC field. Must have knowledge of automatic centralized control of a building's HVAC (heating, ventilation and air conditioning), electrical, lighting, and other interrelated systems. High Rise experience and working knowledge of up to 500-ton chillers (3 years). Experience installing, maintaining, and repairing ventilation and air conditioning systems and equipment (BAS). Ability to read and comprehend blueprints, schematics, and manuals. Safety inspections. Knowledge & Skills Required Working knowledge of boiler systems. Proven experience as an HVAC technician. Ability to work in confined spaces. Understanding of advanced principles of air conditioning, refrigeration and heating. Proficient in balancing air and water treatment systems in line with HVAC protocols. Knowledge of maintenance terminology and PC skills to include Microsoft Office, Word, Excel and Access or similar database software. EPA Section 68 Certification (CFC)/HVAC Mechanical State License a plus. Familiar with EPA Regulations. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for developing, monitoring, and maintaining project schedules and cost databases for the Planning, Engineering Design, and Construction Services of Infrastructure Improvement (II) Department. Maintains Primavera databases and download EPS schedule updates monthly. Collaborates with Project Managers and other METRO staff to update of program-level schedules and review contractors' schedule submissions. Assist Project Controls with cost estimating, annual budgeting, and cost tracking for II Department. Performs schedule simulations to support management-decision making for various Capital Projects. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Assist Infrastructure Improvement (II) Department's capital project budget development, earned value tracking, cashflow forecast, cost estimating, and report preparation. * Assist in Department Project Status Review (held every alternate month) * Assist Fiscal Year Budget development, Capital Improvement Program (CIP) sheet code checking, event logging, and QC final numbers. * Assist Scheduling and Estimating staff with cost analysis, change order estimates and other support services. * Review contractor baseline schedules and progress updates. * Develop cost-loaded schedules to integrate project budget with schedule performance. * Support preparation and update all program and project capital cost estimates by providing engineering and construction cost estimate data and review of estimates provided by A/E firms. * Assist preparation of FTA monthly and quarterly schedule and cost forecast reports. * Track monthly actual cost data from SAP, and log procurement activities pertaining to the projects of II department. Prepare monthly project cost tracking reports. * Update project schedule dates and actual cost data in Primavera (P6) for all active Infrastructure Improvement projects. * Assist in new schedule development, including establishing WBS, detailed activities, activity logic and cost loading. * Log new unit cost records into cost databases. * Assist quantity take-off, unit cost validation for construction estimates. * Maintains contact with vendors, firms, contractors and other agencies for current, progressive cost estimating data that may be applied at METRO. * This position is necessary to provide project control services for the II department as well as other departments of METRO. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $70,700 - $92,800 Education Requirement Bachelor's degree in civil engineering, Construction Management, or related field required. Years & Experience Required 0 to 2 years' experience in data analysis, scheduling/estimating. Experience in an engineering project management or finance work environment desired. Knowledge & Skills Required Knowledge of Construction management, Primavera P6, and a high level of proficiency in Microsoft Excel. Strong communication, problem solving, and teamwork skills. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The Call Center Systems Coordinator/Data Analyst oversees call center analysis and performance monitoring. Serves as user-group administrator and ensures effective use of all call center related systems including workforce management, automated call distributor, interactive voice response information, quality assurance call recording, trip planner, customer information and visual display reader boards. Provides technical and administrative support to call center leadership in managing primary applications and associated business processes. The primary goal of the systems coordinator is to improve service level delivery and wait time performance through proactive management of call flows, staffing assignments and automated information tools. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Oversees call center analysis and performance monitoring through frequent analysis of staffing levels, service levels, hold times, productivity and overtime accumulation and generation of both standardized and ad-hoc reports for management decision-making and call center performance updates to the Board. * Performs analysis, trending, and communication of key performance indicators (KPI) and business initiatives. Implements Rapid Action Plan steps for service level recovery when call center fails to meet goal. * Monitors contact center systems, troubleshoot and report on technical system problems, and follow through with IT and vendor support for problem resolution. * Facilitates weekly planning processes and meetings for prioritizing and scheduling on-line and off-line activities in the call center; includes managing planned/actual shrinkage, distributing plans and creating weekly planning reports. * Administration of the call center systems for the user group; includes establishing user profiles, troubleshooting system problems, preparing forecasts and schedules, distributing real-time information, and maintaining system information and documentation. * Planning and managing schedules, including optimization of breaks, lunches, training, vacations, shift swaps, and off-line activities. * Real-time, intra-day monitoring of the service environment and call traffic to support proactive adjustments to systems and staffing to meet customer information demand. * Real-time management of exceptions, schedules, and application/skillset changes to ensure optimal service levels. * Daily review of the previous day's call center performance, staff productivity and staffing levels with prompt investigation and address of any irregularities. * Responsible for ensuring staffing and service levels are adequately maintained during system (red) alerts. * Modifies Interactive Voice Response (IVR) scripts and recordings, Trip Planner information bulletins, Reader board information displays and other internal communication media for real-time distribution of special service announcements including service changes, interruptions, detours, special events and promotions. * Manages or assists with call center improvement projects and working groups. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Pay Range: $63,200 -$82,800 Education Requirement High School Diploma or GED required. College degree preferred, not required. Years & Experience Required Minimum four (4) years' experience with automated call distribution or data management systems. Operational knowledge of call centers and experience in the capacity of scheduling and/or real time management coordination using Workforce Management software. Experience in statistical analysis, reporting, and mathematical modeling preferred. Supervisory experience a plus. Knowledge & Skills Required Knowledge of automated call distribution or data management systems. Exceptional analytical skills with ability to independently analyze and interpret data, recognize call volume trends, and devise solutions for managing call volumes. Strong excel function skills required i.e, using pivot tables pivot charts, conditional formatting, and VLOOKUP. Strong problem-solving skills and ability to multi-task. In-depth personal computer skills with related software: MS Office with hands-on usage of Excel, Word, PowerPoint, and data exporting. Excellent communication skills (orally and in writing). Good interpersonal skills. Customer-focused, positive attitude and cooperative. Ability to work in a team environment and act with a sense of urgency to ensure both internal and external customers are serviced in a timely manner. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function The A/C and Heat Mechanic "A" must have a thorough knowledge of all air conditioning and heating components (HVAC) installed on Authority operated vehicles. Must show a proficient knowledge and use of test equipment and specialized tools related to classification requirements. Must independently diagnose and repair all defects to completion. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties * Performs Preventive Maintenance Inspections (PMI) on vehicle HVAC systems installed on METRO's revenue fleet. * Independently diagnoses and repairs all air conditioning and heat defects on Authority vehicles under the supervision of a Mechanical Foreman. * Proper use and interpretation of laptop computer and related HVAC system software. * Performs inspections and uses approved test equipment and specialized tools, gauges, and diagnostic equipment associated with air conditioning and heat repair work. * Road test vehicles when necessary to diagnose malfunctions or to ensure that they are working properly. * Assists in work direction with mechanics as assigned. * Perform the duties of a Transit Bus Repair "A" as assigned. * Participates in on-going training in accordance with METRO's Maintenance Training Program. * Maintains a clean and safe work area. * Completes all required reports and records in a timely and accurate fashion. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. * Performs other job-related duties as required. Pay Rate: $35.55 an hr Education Requirement High school diploma or equivalent. Graduation from a related technical school preferred. Years & Experience Required Three (3) years of mechanical repair experience on heating, electrical and air conditioning systems, or five (5) years general heavy-duty mechanical experience, with at least one (1) year of heating, electrical or air conditioning. Knowledge & Skills Required Must be able to obtain EPA 608 & EPA 609 MVAC Handling Certification within 90 days of employment. A valid Commercial Texas Driver's License (CDL) with "P" endorsement is required and must meet METRO's Requirements regarding motor vehicle records. Must obtain Texas Commercial Driver's License within 90 days of employment. The ability to drive any Authority owned vehicle. Able to maintain or obtain additional certification/licenses as required. Possess complete knowledge of all tools and equipment in shop related to job classification. Must maintain a basic set of personal hand tools to perform repairs related to job classification with exception of specialized tools provided by METRO. Ability to complete written reports, records and forms. Must be able to speak, read and write English. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for overseeing safe, efficient and reliable bus operations by controlling and monitoring Bus Operators, Service Supervisors, maintenance personnel, scheduled revenue service, special bus movements and special events. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties * Maintains radio communications with Operators, Service Supervisors, Maintenance and other personnel to provide safe and reliable service to our patrons by quickly and accurately responding to routine and emergency requests for assistance and information. * Uses the Integrated Vehicle Operations Management System (IVOMS) to effectively maintain scheduled route and service adherence, mitigating delays by following failure management techniques. * Adjusts service levels and headways as dictated by operating conditions. * Responds to emergency calls and silent alarms immediately, determining the nature of emergency and coordinating the dispatch of emergency police, fire, supervisor and public safety until the emergency has ended. * Modifies bus activity when conditions require outside interaction due to accidents, disruption of service, etc. * Informs appropriate personnel of equipment or facility defects and coordinates the efforts to repair. * Monitors and controls special and emergency bus movements. * Disseminates information to METRO Management, Supervisors, Operators and Customer Service via radio, telephone, text messaging and other sources concerning disruptions or changes in service. * Instructs Service Supervisors and Operators in troubleshooting vehicle failures to lessen service interruptions that are not safety related. * Coordinates the replacement of defective buses with Vehicle Maintenance. * Receives and monitors reports concerning farebox defects and coordinates with maintenance or revenue collection personnel for repairs. * Coordinates system operations and personnel with Emergency Response Agency personnel during emergency conditions. * Writes reports of procedural violations and commendations and forwards to the proper authority. * Attends required meetings and training classes, some of which may be off-site and require the use of personal vehicles. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety procedures to reduce or eliminate accidents. * Performs other job-related duties as assigned. Salary Range: $63,200 - $82,800 Education Requirement High school diploma or GED is required. Associate's degree in business or related field preferred. Years & Experience Required Minimum four (4) years transit, transportation or incident management related experience. Experience in Service Supervision, Relief Bus Control and/or dispatching in public transit, police or fire communications center. Experience with IVOMS or similar software is preferred. Lead/supervisory experience is preferred. Knowledge & Skills Required Sound decision making skills. Excellent communication (verbal/written) skills. Good customer service skills and phone etiquette. Must pass technical testing of computer software package. Working knowledge of transit and bus system operations, to include street running operations. Thorough knowledge in the operation of a variety of communications equipment, including radio consoles, telephones and IVOMS computer systems. Proficient in Microsoft Office suite. A valid Texas Driver's License or Texas Identification Card is required prior to being hired in the job. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

Basic Function Responsible for managing safe, efficient, and reliable bus services in conjunction with Bus Control. Oversees bus operations including, daily service, detours, special bus orders/events, and emergency shuttle services (bus bridges, scheduled and unscheduled). Performs supervisory duties relative to the oversight of bus service, including monitoring and evaluating bus operator performance. Maintains open communication with the public to ensure quality, courteous customer service. Performs duties in a safe, efficient manner and in compliance with applicable rules and safety procedures. Responsibilities and Specific Duties Oversees and advises Bus Operators concerning the proper application of rules, policies, and operational procedures to ensure safe, timely and efficient service to METRO's customers and the general public Oversees and manages the daily activities in the field associated with the Authority's fixed route bus services Maintains and optimizes bus service reliability by implementing failure management strategies which include real time on-street service management, delay mitigation techniques (route diversions), and any other METRO resources Maintains on-time performance by means of on-street service adjustments Operates a computer aided multi-channel radio for assistance requests from Bus Operators and other METRO operations support personnel, public emergency services agencies, and the general public Directs Operators during emergencies, equipment breakdown, and service delays using a computer-aided dispatch system and multi-channel radio equipment Monitors routes for adverse operating conditions (e.g., construction, road conditions, weather, special events, accidents, street closures, emergency situations) that may cause delays and responds appropriately to maintain or restore scheduled services; also monitors the conditions of shelters and stops for repair, replacement, and cleaning Responds to scenes of bus accidents to investigate, assist, re-route traffic or re-route services and maintain safety to reduce potential for further accidents Identifies existing or future potential issues impacting the efficiency or effectiveness of fixed route service delivery and advances these issues to appropriate department(s) for resolution Responds to service interruptions relating to disgruntled METRO customers and provides information and assistance to customers, as needed Troubleshoots equipment problems, within the parameters of Service Supervision and with the tools provided by Maintenance. Works in collaboration with Bus Control to implement service recovery strategies, as needed Coordinates unscheduled bus bridge services between rail stations as needed and directed by Bus Control. Manages scheduled bus bridge services consistent with assigned bus bridge routes Responds to Bus Operators' requests for information, or assistance and relays information to Bus Operators that pertain to operational issues (e.g., detours, charters, police activities and other special events). Assists Bus Operator in collecting the necessary information to complete accident reports Research complaints filed against Bus Operators as requested (which may require meeting patrons in the field) and prepare a professional report of findings and actions taken to ensure safe, courteous, and efficient service Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding Operators' driving performance and/or behavior Performs a variety of administrative duties, including but not limited to writing and submitting thorough and comprehensive reports that pertain to incidents, accidents, service conditions; notifying 311, Facility Maintenance or other public entities of road and passenger amenity conditions; checking restroom stops for cleanliness quarterly; identifying restroom stops for each service change; conducting daily safety contacts with Operators; and transporting operators for replacement in the event of accidents, post-accident drug screening, and random drug testing Provides excellent customer service to METRO internal and external customers Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP) Promotes safety awareness and follows safety procedures to reduce or eliminate accidents Performs other job-related duties as assigned Education Requirement High school diploma or equivalent is required. Associates degree is preferred. Years & Experience Required Minimum three (3) years' experience with union or collective bargaining rules, procedures, and contracts and familiarity with bus, rail or general transportation operations including direct interaction with public, and one (1) year supervisory experience (preferably in transportation) is required. Knowledge & Skills Required Basic computer skills and knowledge of software packages to include Outlook, Word, and similar programs, basic analytical skills. Must pass technical testing of computer software package. The ability to exercise sound judgment during high pressure situations. Excellent customer service skills. Excellent communications (written/verbal) skills to concisely communicate directions and instructions in a team coordinated effort. A valid Texas Commercial Driver's License (CDL) will be required by completion of the six-week training. Must meet METRO's requirements regarding motor vehicle records. Additional Information The Metropolitan Transit Authority of Harris County, Texas has a zero-tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment. Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability. Pay Range: $60,800 - $79,700