Technical Support Engineer jobs at Microsoft

- 90 jobs

Solution Engineer - Data & AI - CTJ - TS/SCI
Microsoft Corporation 4.8
Technical support engineer job at Microsoft
Overview Join Microsoft's US Public Sector Industries DIB Team-Where Mission Meets Innovation The Defense Industrial Base (DIB) Operating Unit (OU) is a newly formed team with a bold mission: to consolidate, simplify, and accelerate Microsoft's presence across the DIB landscape. This vast ecosystem includes more than 100,000 organizations specializing in manufacturing, aviation, cybersecurity, and more-all united in supporting Federal Agencies, including the U.S. Department of Defense and other mission-driven intelligence and civilian organizations. Our team is committed to empowering these commercial contractors throughout their digital transformation journey-from envisioning new possibilities to delivering secure, scalable solutions that drive mission outcomes, elevate customer experiences, and fuel Microsoft's growth. The DIB OU will directly manage and accelerate strategic and major DIB accounts across Microsoft Customer and Partner Solutions (MCAPS) Americas, while enabling Defense Innovation growth across other OUs. We're forging new relationships, transforming legacy operations, and helping customers modernize with confidence. Microsoft believes that Digital Native Startups and Unicorns have the potential to change the world. These companies are transforming e-commerce, fintech, social media, gaming, and more. They have given us cutting edge applications that are changing the way we live and work. With Microsoft Cloud, we aspire to empower every Startup and Unicorn to innovate and scale our platform, and to grow through our regional ecosystem of customers, developers, partners and investors. Data & AI is a growth opportunity for Microsoft Azure, as well as its partners and customers. It includes a rich portfolio of products including IaaS and PaaS services on the Azure Platform. These technologies empower customers to build, deploy, and manage database and analytics applications in a cloud-native way. The main goal of Microsoft Solution Engineer (SE) is to win the technical decision of customers to purchase and use our technology. The SE is expected to be able to both own and win customers' technical decisions, as well as find new opportunities through their contacts and engagements for sales specialists to pursue. As a SE, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision, allowing the team to achieve/exceed quarterly sales targets in your accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies. Proven track record of building deep technical relationships with senior executives. Experience in managing various stakeholder relationships to get consensus on solution/projects. The ability to influence and build relationships across technical and business teams. Demonstrates executive presence, presentation skills, deep technical product demo abilities, written and verbal communication skills. Works cohesively with customers, the Microsoft account team, and Microsoft partners. Helps others succeed by identifying and promoting innovative solutions and strategies. Experience in creating Proof of Concepts (PoCs), Minimum Viable Products (MVPs) for customers that lead to production deployments. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Own technical sales with customers' technical decision makers (TDMs) leveraging processes and tools, demos, programs, offers, and drive proof of concepts (POCs) using consultative sales methodology and technical expertise across other Solution Engineers to influence the customer vision. * Build trusted advisor relationship with customers' technical decision makers (TDMs and TDM-1) and use proactive effort to find and understand customers' pain points and work together with customers to co-develop secure & resilient solution architecture for production scale delivery using Cloud Adoption Framework (CAF) best practices including Unified Support and Cloud Migration Factory (CMF) offer for every opportunity. * Overcome competitors and technical objections and manage customer escalation with Global Black Belt and engineering team to share insights and best practices for product improvements. * Critical to maintain and grow expertise in Fabric Data Platform, DW, real-time intelligence, BI, Purview and Azure Databases: SQL DB, Cosmos DB, PostgreSQL. * Important to maintain and grow expertise in on-prem EDW appliance (Teradata, Netezza, Exadata), Hadoop & BI migration, and Azure Databricks * Keeping up to date with market trends and competitive insights; collaborate and share with the Database & Analytics technical community. Qualifications Required Qualifications: * 5+ years technical pre-sales or technical consulting experience * OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience * OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ year(s) technical pre-sales or technical consulting experience * OR equivalent experience Other Requirements: * The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. * Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. * Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Preferred Qualifications: * 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience * OR equivalent experience * 4+ years experience with cloud and hybrid, or on premises infrastructure, architecture designs, migrations, industry standards, and/or technology management * Certification in relevant technologies or disciplines * Azure Certifications: DP-600 Fabric Analytics Engineer Associate or DP-700 Fabric Data Engineer Associate or DP-420 Azure Cosmos DB Developer or DP-203 Azure Data Engineer Associate or DP-300 Azure Database Administrator Associate Solution Engineering IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
$165.6k-272.3k yearly 2d ago
Entry Level Hire Remote Technical Support - Hardware and Software Products 2026
IBM Corporation 4.7
Remote
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.• Experience with at least one programming language (e.g., C, C++, Python, or Java).• Excellent English communication skills (written and verbal).• Ability to work independently and collaboratively in high-pressure situations.• Willingness to work across time zones and participate in global team collaboration. Preferred technical and professional experience * Basic knowledge of Storage Area Networks and Fibre Channel Switches.• Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.• Experience with z/OS or other mainframe environments.• Basic Understanding of LLM Foundational models and generative AI.• Experience with developing presentations and creating spreadsheets.• Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).• Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.• Basic understanding of Linux/Unix systems, including command-line operations and file systems.• Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).• Background in tutoring, teaching assistant roles, or mentoring.• Demonstrated service mindset and ability to explain complex issues clearly.• Experience with APIs and scripting. ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
$67k-84k yearly est. 18d ago
Entry Level Hire Remote Technical Support - Hardware and Software Products 2026
IBM 4.7
Parkton, NC jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs. **Required technical and professional expertise** - Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field. - Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level. - Experience with at least one programming language (e.g., C, C++, Python, or Java). - Excellent English communication skills (written and verbal). - Ability to work independently and collaboratively in high-pressure situations. - Willingness to work across time zones and participate in global team collaboration. **Preferred technical and professional experience** - Basic knowledge of Storage Area Networks and Fibre Channel Switches. - Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand. - Experience with z/OS or other mainframe environments. - Basic Understanding of LLM Foundational models and generative AI. - Experience with developing presentations and creating spreadsheets. - Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture). - Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy. - Basic understanding of Linux/Unix systems, including command-line operations and file systems. - Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting). - Background in tutoring, teaching assistant roles, or mentoring. - Demonstrated service mindset and ability to explain complex issues clearly. - Experience with APIs and scripting. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$79k-94k yearly est. 29d ago
Leader, Technical Support
Cisco 4.8
Seattle, WA jobs
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
$158.2k-241.7k yearly 14d ago
Leader, Technical Support
Cisco Systems, Inc. 4.8
Seattle, WA jobs
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$158.2k-241.7k yearly 15d ago
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
IBM 4.7
Tucson, AZ jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$68k-87k yearly est. 29d ago
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
IBM 4.7
Rochester, MN jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$65k-79k yearly est. 29d ago
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
IBM 4.7
Austin, TX jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$70k-88k yearly est. 29d ago
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
IBM 4.7
Parkton, NC jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$69k-87k yearly est. 29d ago
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
IBM 4.7
Poughkeepsie, NY jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$73k-93k yearly est. 29d ago
Entry Level Technical Support Engineer - Target Process
IBM 4.7
Bellevue, WA jobs
**Introduction** We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers, Customer Success Managers and partners to provide break-fix support and operational maintenance. This position is an integral part of IBM Targetprocess's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. To succeed in this team, this individual must have the passion and energy to work cross functionally in a collaborative environment. **Your role and responsibilities** Target process support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our Target process products. What You'll Do: * Support and maintain customers who have implemented the IBM Targetprocess SaaS solution, resolving customer issues in a timely fashion. * Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc...) * Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. * Work as part of our extended support team, doing whatever it takes to exceed customer expectations. * Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices. * Collaborate with other departments in the company to achieve customer satisfaction. **Required technical and professional expertise** * Exposure to technical support, system implementation/administration experience * 4 year degree in engineering or computer science * Basic understanding of Web Development (Javascript, HTML, CSS) **Preferred technical and professional experience** * Strong analytical and problem-solving skills. * Strong skills in data analysis/manipulation. * Ability to quickly comprehend complex data model * Versed in formulaic logic (e.g. Excel formulas) * Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance. * Ability to quickly context-switch between multiple complex work streams. * Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues. * Client-focused attitude - a customer advocate. * Team player with solid communication and presentation skills * Empathy - desire to help people * Continuous improvement - tech savvy, enjoys learning * Accountability - takes responsibility for their tasks * Basic programming skills in any language and platform, such as Javascript, .NET or Python * Knowledge of ticketing tools like Salesforce, JIRA * Knowledge of monitoring tools such as Grafana * Knowledge and application of relational database concepts, ability to write basic SQL queries * Understanding of REST API * Basic understanding of Agile methodologies IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$85k-107k yearly est. 7d ago
Entry Level Technical Support Engineer - Target Process
IBM Corporation 4.7
Bellevue, WA jobs
Introduction We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers, Customer Success Managers and partners to provide break-fix support and operational maintenance. This position is an integral part of IBM Targetprocess's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. To succeed in this team, this individual must have the passion and energy to work cross functionally in a collaborative environment. Your role and responsibilities Target process support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our Target process products. What You'll Do: * Support and maintain customers who have implemented the IBM Targetprocess SaaS solution, resolving customer issues in a timely fashion. * Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc…) * Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. * Work as part of our extended support team, doing whatever it takes to exceed customer expectations. * Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices. * Collaborate with other departments in the company to achieve customer satisfaction. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Exposure to technical support, system implementation/administration experience * 4 year degree in engineering or computer science * Basic understanding of Web Development (Javascript, HTML, CSS) Preferred technical and professional experience * Strong analytical and problem-solving skills. * Strong skills in data analysis/manipulation. * Ability to quickly comprehend complex data model * Versed in formulaic logic (e.g. Excel formulas) * Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance. * Ability to quickly context-switch between multiple complex work streams. * Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues. * Client-focused attitude - a customer advocate. * Team player with solid communication and presentation skills * Empathy - desire to help people * Continuous improvement - tech savvy, enjoys learning * Accountability - takes responsibility for their tasks * Basic programming skills in any language and platform, such as Javascript, .NET or Python * Knowledge of ticketing tools like Salesforce, JIRA * Knowledge of monitoring tools such as Grafana * Knowledge and application of relational database concepts, ability to write basic SQL queries * Understanding of REST API * Basic understanding of Agile methodologies ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
$85k-107k yearly est. 7d ago
Solution Engineer Cloud & AI Software
Microsoft Corporation 4.8
Technical support engineer job at Microsoft
Are you passionate about application development and excited by the opportunity to shape the future of software engineering with AI? Join Microsoft as a **Solution Engineer Cloud** **& AI** **Software** **,** where you'll help enterprise developers solve complex challenges and build the next generation of intelligent applications. Microsoft is transforming the developer experience by embedding AI across the software development lifecycle. With GitHub and Visual Studio-trusted by over 100 million developers globally-at the core, and seamless integration with Azure AI, we're leading the way in "Agentic DevOps," where AI agents streamline development and operations. As a **Solution Engineer Cloud** **& AI** **Software** **,** you'll help customers adopt these innovations to boost productivity, drive innovation, and become AI-native. The **Solution Engineer Cloud** **& AI** **Software** **, Development Tools** **and AI** is a technical sales role focused on helping enterprise developers understand the value of Microsoft's AI-powered developer stack across every stage of the software development lifecycle. You'll work directly with engineering leaders and platform teams to accelerate GitHub, Visual Studio, and Azure AI Foundry through hands-on engagements like Proof of Concepts, hackathons, code-with sessions and architecture workshops. As a trusted technical advisor, you'll guide customers through secure, scalable solution design, influence technical decisions, and accelerate AI integration into their development workflows. Whether enabling DevSecOps at a global bank or scaling GitHub Copilot across thousands of engineers, you'll help customers modernize their SDLC and realize the full value of Microsoft's developer platform. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Drive technical sales with decision makers using demos and PoCs to influence solution design and enable production deployments. + Lead hands-on engagements-hackathons, code-with sessions, and architecture workshops-to accelerate adoption of Microsoft's developer tools and cloud platforms. + Build trusted relationships with developers and platform leads as well as AI decision makers to co-designing secure, scalable architectures and solutions + Resolve technical blockers and objections, collaborating with engineering to share insights and improve products. + Maintain deep expertise in GitHub, Visual Studio, AI-assisted dev tools, Foundry SDK, CI/CD, DevOps, and cloud-native development (APIs, containers, microservices). + Represent Microsoft through thought leadership in developer communities and customer forums **Other:** + Embody our culture and values **Qualifications** **Required/minimum qualifications** + Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical pre-sales or technical consulting experience OR 3+ years technical pre-sales or technical consulting experience OR equivalent experience. **Other Req** **uirements:** + This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. **Additional or preferred qualifications** + 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience. + 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************
$105k-142k yearly est. 11d ago
Battery System Engineer
Meta Platforms, Inc. 4.8
Redmond, WA jobs
As a Battery System Engineer at Meta, you will take ownership of the Battery pack electrical designs and their integrations to power the state-of-the-art devices developed by Reality Labs. You will work closely with our product engineering teams to define battery requirements, aiming to find the best options for product volume, weight, and run time. You will provide build support during New Product Introduction activities to ensure that manufacturing processes align with design intent. Collaboration with safety, reliability, operations, software and other cross-functional partners will be essential to integrate the battery into the final system and meet system level performance metrics. Supporting final assembly activities at supplier sites to ensure proper integration of the battery into the final system will be part of your duties, as well as assisting the sourcing team with cost analysis, supplier audits, and market analysis. Minimum Qualifications * Bachelor's degree in Electrical Engineering or equivalent industry experience * 3+ years experience in working with of Li-ion battery pack design * Experience with Battery Management systems including fuel gauging * Experience applying electrical engineering fundamentals into product solutions * Experience working on consumer electronics * Experience with PCB schematic capture and layout design with Altium * Experience communicating with and working collaboratively with Product Design engineers and other hardware/software cross-functional team members Preferred Qualifications * Masters or PhD in Electrical Engineering or equivalent industry experience * 5+ years experience in working with Lithium-ion battery pack design * Experience with battery protection circuits, communication protocols such as I2C, UART, charger interactions * Electrical Engineering background in analog and digital circuits, schematic and layout capture tools * Experience with statistical tools, Design of Experiments and packages such as JMP or Minitab * Experience in programming in languages such Python or C and/or other scripting languages * Experience with high volume production * Communication and presentation skills Responsibilities * Work with product groups to define and deliver battery packs as per requirement * Work with vendors to develop battery packs per Meta's requirements * Develop engineering requirements and specifications, test and validate plans for manufacturing and characterization of battery packs * Develop Electrical and interconnect architectures for battery management systems * Develop test boards and test fixtures to validate the performance of batteries * Develop processes, frameworks and best practices to scale designs across multiple programs * Develop Electrical and thermal battery characterization requirements * Support hardware integration related to interfacing hardware and connection issues * Provide build support during early New Product Introduction builds to ensure that the process can meet the design intent * Perform failure analysis, root cause analysis and create corrective action plans * communicate problems and solutions to cross functional team members * Identify system interactions and design factors which impact battery module performance such as charge time affected by system thermals and battery age, interaction with accessories and help assist product claims on battery runtimes * Perform battery gas gauge performance characterization at both module and system levels * Support software integration of batteries into system for both functionality and performance * Domestic and international travel to suppliers in Asia and to test labs in the US About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
$136k-186k yearly est. 3d ago
Forward Deployed AI Engineer, Customer Adoption and Innovation
Red Hat 4.6
Remote
About the job The Red Hat AI Customer Adoption and Innovation (CAI) team is looking for a Forward Deployed AI Engineer to join our rapidly growing AI Business Unit. As inference technologies become more mainstream, our customers are seeking deep expertise in optimization, scalability, and production readiness. In this role, you will act as a bridge between engineering and the customer's environment. You will be deployed to support lighthouse customer engagements, ensuring that Red Hat AI inference products are successfully implemented, tuned, and optimized to meet specific business requirements. We are looking for a hands-on practitioner who understands that technical implementation must serve a business constraint-whether that's cost, latency, or throughput. You will work directly with customers to design and deploy and optimize complex AI inference solutions, while simultaneously capturing those lessons to enable our wider field teams. While you will have the support of the wider CAI team to upskill on specific AI technologies, you must bring a strong consulting mindset and deep technical expertise in OpenShift or Kubernetes platform engineering. What you will do Lead Lighthouse Implementations: Lead the technical delivery for critical, high-profile customer Proofs of Concept (POCs) and production pilots. You will be the primary technical expert hands-on with the customer, helping them navigate the complexities of LLM inference in their specific clusters. Optimization & Architecture: Provide expert advice on inference sizing, configuration, and resource management. You will guide customers on how to best configure their OpenShift environments to support computationally intensive AI workloads. Field Enablement & Asset Creation: Enable our field teams by turning lessons from customer engagements into reusable assets. You will develop reference architectures, field manuals, and validated patterns that allow other AI specialists to execute similar engagements independently. Stakeholder Communication: Translate technical metrics into business value. You will be expected to communicate effectively with both technical teams (DevOps, SREs) and business stakeholders to justify architecture decisions. Product Feedback Loop: Act as a liaison between the customer and the Product and Engineering teams. You will ensure that real-world feedback regarding platform performance and usability is properly prioritized in the product roadmap. What you will bring Consulting & Architecture Experience: Proven experience in a technical consulting, professional services, or solutions architect role. You are comfortable leading the delivery of complex technical solutions and managing customer expectations in a post-sales or implementation environment. Deep OpenShift or Kubernetes Expertise: You possess extensive hands-on experience with OpenShift or Kubernetes. You deeply understand how to deploy, scale, and manage complex workloads, operator lifecycles, and resource quotas in a containerized environment. Performance & Optimization Mindset: You have a background or strong interest in system performance. You understand concepts regarding latency, throughput, and efficient resource utilization. Inference background: You should already have familiarity with inference technologies such as Kserve, vLLM, and potentially llm-d. Functional Python Skills: You are capable of reading and writing Python code to script automation or interact with necessary libraries. Communication Skills: Excellent written and verbal communication skills in English. You can confidently present to audiences ranging from operations teams to business leadership. The following will be considered a plus: Familiarity with the AI Stack: Experience with tools like llm-compressor, guidellm, etc. Networking Knowledge: Understanding of networking concepts (L7/Gateway API) or high-performance computing networking. Model Tuning Experience: Exposure to post-training techniques such as knowledge distillation, LoRA/QLoRA, or quantization. #LI-HM1 The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
$116.3k-191.8k yearly Auto-Apply 5d ago
Customer Solutions Engineer, Compute
Google 4.8
Kirkland, WA jobs
_corporate_fare_ Google _place_ Kirkland, WA, USA **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. **Minimum qualifications:** + Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. + 8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). + 8 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). + Experience troubleshooting technical issues for internal/external partners or customers. **Preferred qualifications:** + Master's degree in Engineering, Computer Science, Business, or a related field. + Experience in an investigative role such as business intelligence, data analytics, or statistics. + Experience working with database technologies (e.g., SQL, NoSQL). + Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering. + Experience using Machine Learning and building solutions. + Experience working with systems (e.g., Linux, Unix, Windows). **About the job** gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $177,000-$263,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Work with clients to understand their objectives and challenges, identify technical gaps, and surface opportunities for solution reuse or innovations. + Design and implement solutions that meet client needs and are compliant with data and legal policies. + Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************
$106k-150k yearly est. 17d ago
Customer Solutions Engineer, Compute
Google LLC 4.8
Kirkland, WA jobs
Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. * 8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). * 8 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). * Experience troubleshooting technical issues for internal/external partners or customers. Preferred qualifications: * Master's degree in Engineering, Computer Science, Business, or a related field. * Experience in an investigative role such as business intelligence, data analytics, or statistics. * Experience working with database technologies (e.g., SQL, NoSQL). * Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering. * Experience using Machine Learning and building solutions. * Experience working with systems (e.g., Linux, Unix, Windows). About the job gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $177,000-$263,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Work with clients to understand their objectives and challenges, identify technical gaps, and surface opportunities for solution reuse or innovations. * Design and implement solutions that meet client needs and are compliant with data and legal policies. * Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.
$106k-150k yearly est. 17d ago
AI Solutions Engineer - GES West
Cisco 4.8
Seattle, WA jobs
The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. **Meet the Team** The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. **Your Impact** We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. **Minimum Qualifications** · 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. · Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) · Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. **Preferred Qualifications** · Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. · Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. · Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. · Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. · In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. · Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. · Familiarity with popular AI frameworks such as PyTorch and TensorFlow · Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST · Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
$105k-137k yearly est. 4d ago
AI Solutions Engineer - GES West
Cisco Systems, Inc. 4.8
Seattle, WA jobs
The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. Meet the Team The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. Your Impact We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. Minimum Qualifications * 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. * Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) * Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. Preferred Qualifications * Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. * Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. * Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. * Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. * In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. * Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. * Familiarity with popular AI frameworks such as PyTorch and TensorFlow * Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST * Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$105k-137k yearly est. 4d ago
AI Solutions Engineer - GES West
Cisco Systems, Inc. 4.8
Bellevue, WA jobs
The application window is expected to close on: 12/18/25 NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants are expected to live within the regions noted in the requisition - those who live outside of the Western US will not be considered for this geo specific role. Ideal candidate will be located in California, and/or Western US. Meet the Team The Cloud + AI Infrastructure team delivers a scalable strategy with localized execution for data center customer transformation and growth. We serve as the Americas go-to-market engine for compute and data center networking, capturing market transitions and enabling sellers to expand customer growth for Cisco. Working alongside our colleagues, Cloud & AI Infrastructure develops sales strategies, activates sellers and technical communities, and accelerates the sales process. Your Impact We are seeking a Solutions Engineer - Artificial Intelligence (AI) to join our dynamic sales team. In this role, you will drive the adoption of our AI infrastructure solutions across various industries. You will identify potential clients, understand their specific needs, and provide tailored solutions that enhance their business operations. This position requires a deep understanding of AI infrastructure technologies and experience in conveying technical concepts to a diverse audience. You will build awareness, foster education, and drive enthusiasm for AI among internal team members, external partners, and other stakeholders. You will serve as a crucial link between technical teams, account teams, executives, and partners/customers. Additionally, you will showcase Cisco AI infrastructure solutions, highlighting their potential and promoting their tactical and technical benefits. You will play a vital role in the design, development, and promotion of AI solutions, addressing any challenges that arise. Travel will be required as needed to meet with clients and attend industry events. Minimum Qualifications * 4+ years of technical pre-sales experience selling compute, storage, and network solutions or similar cloud-based AI infrastructure. * Understanding and experience with AI/ML (Transformers, Deep Neural Networks, Reinforcement learning, ETL, Data Engineering, Data Processing PyTorch, Model Operations, AI Frameworks e.g. Langchain or similar) * Understanding of hardware accelerators like GPUs and DPUs, including how they are utilized and sized to scale AI infrastructure. Preferred Qualifications * Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or a related field. An advanced degree is a plus. * Excellent presentation and communication skills, with the ability to deliver engaging workshops on AI topics to both technical and non-technical audiences. * Proven soft skills such as teamwork, problem-solving, customer engagement and advocacy. * Experience with AI solutions from vendors such as Nvidia, AMD, Intel, Microsoft, Google, Meta, Dell, HPE, and other AI vendors. * In-depth understanding of language models, including but not limited to GPT-3, LLaMA, BERT, or similar architectures. * Experience in deploying large language models (LLMs) from Hugging Face in training, fine-tuning and distributed inferencing environments. * Familiarity with popular AI frameworks such as PyTorch and TensorFlow * Experience with popular databases like Oracle, MySQL, and MongoDB. AI vector databases like Chroma and AI data platforms like VAST * Experience with containerization technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) for scalable and efficient model deployment. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $257,800.00 to $325,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $257,800.00 - $374,100.00 Non-Metro New York state & Washington state: $242,800.00 - $357,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
$105k-137k yearly est. 4d ago