Customer Success Manager jobs at MicroStrategy - 1619 jobs

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values-bold, agile, engaged, impactful, and united-are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment. Job Description The Role: As a Strategy Senior Customer Success Manager, you will own the complete end-to-end lifecycle of a portfolio of enterprise accounts-including onboarding, adoption, renewals, expansion, and advocacy. You will be fully accountable for ensuring customers achieve measurable business outcomes and long-term success on the Strategy platform. This role is a blend of technical consulting, management consulting, and strategy consulting. You will act as a trusted advisor, helping customers optimize ROI, reduce total cost of ownership (TCO), define their AI and data strategy, and stay ahead of industry trends. Success is measured by delivering industry-leading Net Revenue Retention (NRR), strong Net Promoter Scores (NPS), and consistent year-over-year expansion. You'll collaborate across Sales, Product, Engineering, and Support to drive seamless execution and adoption of cloud-native architecture, Data Fabric, and AI-driven analytics. A major focus will be leading customers through large-scale transformation initiatives-ranging from cloud migrations and data modernization to AI and data strategy, new business use cases, and enterprise-wide optimization-that deliver lasting impact and measurable value. Location: Candidate must reside in Charlotte, NC and be able to travel to client sites. Key Responsibilities Customer Engagement & Strategy Own the full customer lifecycle-onboarding, adoption, renewals, expansion, and advocacy. Build strong executive and operational relationships, positioning yourself as a strategic advisor. Translate customer goals into actionable success plans with measurable outcomes. Share industry benchmarks, market trends, and best practices to drive customer advantage. Adoption, Expansion & Advocacy Lead onboarding and early adoption to accelerate time to value. Drive adoption health, ROI realization, and expansion of new use cases. Partner with Sales to identify and execute expansion opportunities. Develop advocates through case studies, references, and executive sponsorship. Cloud-Native, Data Fabric & AI Leadership Help customers leverage Strategy's cloud-native architecture, Mosaic (our Data Fabric and universal semantic layer), and AI capabilities to unify data, modernize operations, and scale effectively. Guide customers through cloud migration projects to optimize performance and lower TCO. Deliver solution consultation, demos, and best practices across business and technical stakeholders. Portfolio & Business Impact Manage a multimillion-dollar ARR portfolio with accountability for renewals, retention, and growth. Proactively identify risks and ensure accurate forecasting. Deliver against key success metrics: NRR, NPS, adoption milestones, ROI, and advocacy. Collaboration & Advocacy Work cross-functionally with Sales, Product, Engineering, and Support to deliver seamless customer outcomes. Serve as the voice of the customer internally, influencing product roadmap and service enhancements. Ensure timely resolution of issues by coordinating across teams. Qualifications Bachelor's degree in Business, Computer Science, Engineering, or related field. 10+ years of experience in Customer Success, Consulting, or Advisory roles with enterprise SaaS preferred (requirement varies by level; hiring across all levels of CSM). Strong consulting skills with ability to link customer goals to measurable outcomes. Proven success managing large ARR portfolios with high NRR and retention. Experience with cloud-native services, cloud migration, and defining customer AI and data strategies (BI/AI/analytics). Additional Information Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis. Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected]. Visit Strategy's Careers page for additional information.

A leading research and advisory firm in Texas is looking for a client success specialist. In this role, you will drive client retention through proactive service delivery and engagement. Your responsibilities include serving as the primary contact for assigned clients, supporting their event experiences, and collaborating with account executives to ensure client satisfaction. A strong focus on service delivery, excellent communication skills, and a proactive approach are essential. A Bachelor's degree and 3-5 years in account management are required. #J-18808-Ljbffr

The Global Client Success team members align themselves to the North America & Internal Account Executive teams to deliver value to Global accounts and ensure they have got the conviction to renew and grow their partnership with the conference business. This is a critical role that drives client retention and builds a strong foundation for growth. What you'll do Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners) Support assigned Global accounts sold by North America & International Account Executive (AE) teams Understand the sponsor products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering Develop in-depth knowledge of the client's business, industry to drive meaningful engagement and strategically align to provide value-added interactions Partner with AE's to hold calls with Marketing & Sales power contacts to ensure a mutual understanding of client's goals, objectives, and measurements of success. Support AE in identifying potential new revenue opportunities Work with both North America & International AE teams to ensure consistency in value delivered to client across geographies Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients Partner with the Sales Organization to drive satisfaction, account retention and growth Support Account Executive through client renewal process by presenting on evidence of value received as confirmed by the client to be utilized in driving the renewal Partner with Content Liaison to ensure alignment of sponsor content to event content Participate in client facing meetings including quarterly business review's representing Gartner Conference's service value story and the strength of our sponsorships Cultivate and expand existing business relationships through frequent pro‑active client interactions to understand client's business, industry, and mission critical priorities Drive high client call activity to ensure timely on-boarding and pro‑active service delivery pre‑event, onsite and post‑event Evaluate and track the client experience at every conference allowing for improved processes and actions Provide evidence of value received as confirmed by the client to be utilized in driving the renewal Join Sales on client calls and meetings as needed to support sales or secure a renewal What you'll need Passionate about service delivery and driven by client success Strong business acumen Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism Highly organized with a strong attention to detail Excellent written and verbal communication skills including presentation skills and persuading others Ability to manage multiple deadlines, prioritize and work under pressure Ability to work independently and within a team Proficiency in the MS Office suite and G‑suite Willingness to travel and offer onsite event support to clients (travel to 4‑8 events a year) Willingness to travel to client facing meetings Bachelor's degree 3‑5+ years in account management or client Success Events experience preferred, not required Who are we? At Gartner, Inc. we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What do we offer? Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Benefits Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 70,000 USD - 97,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. Equal Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. #J-18808-Ljbffr

What We're Looking For: Begin your career as aSr Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Sr Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. Demonstrated expertise in customer success, account management, or a related field, backed by at least 4 years of hands-on experience in account management. Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English. Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities. The ability to legally work in the country of hire is required for this position. What We Offer: Comprehensive paid time off that allows you to have an enhanced work-life balance Excellent medical, dental, and vision options Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview Competitive Compensation: Base Salary of $59,000 - $78,000 USD per year + quarterly commission subject to the terms of the applicable bonus plan. Total compensation range for this position: $59,000 - $130,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plan Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Base Salary of $48,000 -$64,200 USD per year + quarterly commissions subject to the terms of the applicable commission plan. Total compensation range for this position: $80,000 - $107,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English. Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career Compensation Overview Competitive Compensation: Base Salary of $53,000 - $71,000 USD per year + quarterly commission subject to the terms of the applicable bonus plan. Total compensation range for this position: $88,500 - $118,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

City San Antonio State/Province Texas Country United States Department INSIDE SALES (TELESALES) Date Thursday, December 11, 2025 Working time Full-time Ref# 20036688 Job Level Individual Contributor Job Type Experienced Job Field INSIDE SALES (TELESALES) Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 45,000 Annual Base Salary Maximum 50,000

HowYou'll Support our Mission This Customer Success Manager will act as the hub for our customers, connecting the dots across their journey with ESO, by working with cross-functional teams to accelerate our efforts to drive product adoption, reduce risk and retention, and add value as an advocate and partner to our Fire and EMS customers.These innovative health and safety solutions allow first responders to better manage response time, diagnosis and transport associated with time-sensitive emergencies. Our customer success professionals provide advisory and consultative assistance to drive rapid time-to-value for our EMS and EMS This role will report to the Senior Director of Implementation and Training WhatYou'llbe Doing ThisManagerof Customer Success willexecute the followingtasks and activities: Engage as a point of contact for customers experiencing post-deployment integration challenges. Serve as primary point of contact for customers identified as requiring a Customer Success Manager. Drive product adoption, renewal, and customer satisfaction by bringing value to our customers every day. Ensure customer has adopted ESO Suite into their workflow, product usage is in line with their business objectives, and they are working towards their goals. Leverage data to determine when adoption and usage is insufficient and drive improvement through ongoing and frequent engagement with end-users, admins, and executives. Assist customers when express intention to renew and/or grow and has agreed to serve as an advocate for ESO. Own retention and renewal activities for a portfolio of customers that include proactive outreach 60-days prior to the renewal date and internal interactions associated pricing uplift/adjustments associated with the license renewal. Partner with Sales and Finance to review the list of downsells/clawbacks/cancellations/terminations and conduct outreach to save/recover at-risk customers. Identify product expansion opportunities in partnership with the Sales team. Monitor specific trigger events to determine which "success plays" (i.e., the process and steps Success should take) to govern appropriate interactions. Ensure key stakeholders are effectively using the analytical capabilities derived from ESO's data repositories and published health and safety indices. Serve as a partner and advocate in the industry to build and maintain customer relationships and satisfaction with the ESO product and experience. Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate. Who You Are Somespecific requirements include: Experience with onboarding, training, and software adoption. Proven ability to manage complex customer integration needs and deliver successful outcomes. Strong track record and desire to manage via metrics and key performance indicators. Ability to make tough decisions, to change and adapt quickly while remaining focused on the customers. Demonstrated strategic planning and operational execution skills, including project management and process improvement skills. Demonstrated success in leading growing operations organizations. Ability and desire to travel. About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor. Applicant Privacy Notice - please click here to review the privacy policywhich details how your data is collected, used and protected.

For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. AsCustomer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This important role will report to our Senior Manager of Renewal Management. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates will reside on the East or West Coast. You Will: Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion Ensure a positive customer experience throughout all stages of the renewal process Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes Build and communicate an accurate forecast for upcoming renewals Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies Evaluate your portfolio to prioritize time to render the most favorable outcomes Highlight opportunities for process improvement Perform other duties as assigned You Have: 4+ years of Sales, Customer Success, or Finance experience 1+ year of experience working in a software renewal role Negotiation skills with experience driving contracts to completion Experience analyzing complex problems, developing recommended solutions, and/or managing risk Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle Motivated by an entrepreneurial mindset and comfortable with ambiguity Experience working with Salesforce and Smartsheet Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range$85,000-$115,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Why This Role Matters: We are seeking a dynamic and results-driven Customer Success Manager to join our team. In this critical role, you will develop and implement innovative account strategies to drive customer satisfaction, foster long-term relationships, and ensure optimal quality, pricing, and delivery performance. You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency. What You'll Do: Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes. Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery. Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels. Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution. Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions. KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations. Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks. Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed. What You'll Bring: Education: Bachelor's degree or equivalent experience in a related field. Experience: 5-8 years of sales or account management experience, preferably in IT or Data Center services. Industry Knowledge: Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations. Skillset: Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives. Strategic Mindset: Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact. Communication: Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels. What We Offer: $110,000 - $133,000 Competitive Salary: $110,000 - $133,000, with compensation tailored to experience, skills, and location. Comprehensive Benefits: Inclusive of health, dental, vision, and retirement plans. Growth Opportunities: Access to bonus and equity programs, along with professional development initiatives. Dynamic Environment: Be part of a fast-growing, innovative company with a global presence. Join Us: At Supermicro, you will work alongside some of the brightest minds in the industry, driving technological advancements and shaping the future of IT solutions. Our inclusive and collaborative culture values diversity, innovation, and a commitment to excellence. Join us and make an impact that matters. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. We are building an elite team that plays a central role in our customer's success that embodies excellent customer service and sets the industry bar in relationship management and strategic program design. This role is an ideal opportunity for someone who enjoys creative project/program management, skilled relationship development, and demonstrates finesse in using technology to solve business challenges. This role sits at the heart of Medallia's partnerships with our clients and handle the day-to-day relationship with our customers and own ultimate accountability for successfully delivering value to clients through Medallia's suite of products and services. It's a big job that offers an incredible opportunity to drive value not only for Medallia, but also for the world-class companies we serve. Responsibilities Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer's businesses goals, including driving product enhancements to data analyses Consult with customers on best practices in customer experience management Leverage the latest Medallia Experience Cloud's tools, features and functionality to your customer's needs Develop and manage project plans while driving the internal coordination and execution of tasks across teams Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite. Qualifications Minimum Qualifications BA/BS with evidence of technical education or equivalent technical experience required 5+ years of experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment. 3+ years experience in running implementations of enterprise applications (eg. CRM, ERP, HRMS) Able to travel up to 10% Preferred Qualifications Experience directly working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B (any industry), and/or Retail Advanced degree, PMP certification Medallia is committed to equal pay and transparency. The annual base salary range for this position is $101,000-$142,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. About This Role: We are seeking a highly motivated and experienced Engagement Manager to join our Professional Services team. The ideal candidate will be responsible for managing client relationships, overseeing project delivery, and ensuring client satisfaction. Responsibilities Serve as the primary point of contact for clients, building and maintaining strong relationships Manage the full lifecycle of professional services engagements, from project initiation to successful completion Develop and execute project plans, ensuring projects are delivered on time, within scope, and within budget Collaborate with internal teams (sales, product, engineering) to ensure seamless project delivery and client satisfaction Identify opportunities for account growth and work with sales to expand our services Provide regular project updates and reports to clients and internal stakeholders Mitigate risks and resolve issues that may arise during project execution Contribute to the continuous improvement of our professional services methodologies and processes Ability to explain technical concepts to broad audiences Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite. Qualifications Minimum Qualifications: 5+ years of SaaS project management or implementation experience Experience managing, supporting, or delivering professional services or technology projects for US Federal agencies Demonstrated ability to manage complex projects and multiple priorities simultaneously Strong client-facing skills with a track record of building and maintaining strong client relationships Preferred Qualifications: Knowledge of CX or contact center technologies and platforms Experience supporting federal clients in achieving or maintaining an Authority to Operate (ATO) status for SaaS solutions Understanding of the FedRAMP authorization process and its influence on project planning and delivery for government clients Excellent communication, interpersonal skills and attention to detail Ability to consult client on best practices, pros / cons of particular project paths, and drive toward an outcome focused strategy PMP or other relevant project management certification Bachelor's degree or equivalent experience Medallia is committed to equal pay and transparency. The annual base salary range for this position is $91,000-$138,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

The Customer Success Manager engages regularly with high-value customer accounts, providing relationship management that drives value outcomes. The Customer Success Manager comprehensively understands their customers' business objectives and challenges.As part of their regular customer engagement, the Customer Success Manager will suggest best practices and RealPage offerings that will drive value and help the customer achieve their business goals. Responsibilities Effectively communicate with customers to understand their needs, provide timely updates, and ensure clarity on solutions and services. Develop and deliver clear, concise, and compelling presentations, reports, and documentation to internal teams and senior leadership stakeholders to ensure alignment and transparency. Understand customer's business goals and establish a RealPage wide customer plan that aligns RealPage work to approved joint initiatives that will drive verified outcomes for our customers. Deeply understand the customer's business environment and identify appropriate opportunities for products/services that will drive customer's desired business outcomes. Work with cross functional teams simultaneously, including Sales, Product, Delivery, Support, and Marketing to ensure a cohesive customer experience. Coordinate efforts to address customer needs, share insights, and implement best practices, fostering a culture of teamwork and continuous improvement. Drive innovation by identifying opportunities for process improvements and new solutions that enhance the customer experience. Champion the adoption of cutting-edge tools and technologies, and contribute to the development of strategies that deliver long-term value and competitive advantage for customers. Effectively develop and maintain strong relationships with key stakeholders, leveraging influence and negotiation skills to advocate for customer needs, drive adoption of solutions, and ensure mutual success. Proactively address concerns, mediate conflicts, and negotiate favorable outcomes that align with both customer objectives and company goals. Share knowledge, insights, lessons learned and answer team questions through various tools, improving overall team performance. Demonstrates sound judgement and effective decision making. Qualifications Bachelor's degree or equivalent experience. 6+ years of experience in customer success management, relationship management, account management, multi-family management or operations role with customer interactions, or business development. Experience with providing superior customer experience that exceeds expectation. Customer centric mindset. 3+ year experience working in or technically supporting the Property Management industry desired. Required Knowledge/Skills/Abilities Must be organized, have good time management skills. Demonstrates a customer-centric mindset and has an understanding of customer success principles. Experience using customer insights to identify opportunities for mutual success and drive outcomes. Experience with customer outreach with a variety of channels including phone, email and online. Experience with Salesforce or other comparable Customer Relationship Management systems. Mastery of Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook, etc.) Excellent written, verbal, presentation, and interpersonal communication skills. Self-starter with demonstrated performance drive and execution, and proven ability to consistently meet and exceed objectives and take on more responsibility as time permits. Ability to learn quickly, adapt to new situations. Strong problem-solving skills and effective decision-making skills. Proven experience working in a collaborative team environment. Demonstrated creativity, forward-thinking, and the ability to implement new ideas that enhance customer satisfaction and success. Strong conflict resolution capabilities, works out tough agreements and settles disputes equitably, settles differences in productive ways with minimum noise. Keeps up with industry insights and uses knowledge to guide actions. Effectively influences and negotiates, advocating for customer needs, driving adoption of solutions, and ensuring mutual success. Physical Demands And Working Conditions Physically able to participate in training sessions, presentations, and meetings, as needed Ability to work extended hours as needed (may be required at times) While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals, and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) * This role is expected to conduct 3-4 onsite customer visits per month within the DMV region. * Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies * Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. * Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. * Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. * Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. * Cross functional management: Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth Do you have the right ingredients*? (Requirements) * 8+ years account management experience * Mid-Market or Enterprise customer management experience * Strong leadership, teamwork, and cross-departmental collaboration skills * Strong communication and presentation skills that meet the expectations of corporate teams and C-suite executives. * Success operating independently and navigating competing priorities in a constantly changing environment * Working knowledge of Property Management Systems (PMS) used in hospitality environments (e.g., Opera Cloud, OnQ, Pep, Lightspeed, Stay), with the ability to quickly adapt to new platforms. * General technical proficiency using software * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) * Strong understanding of POS systems, integrations, and Hotel F&B + guest services operations workflows * Experience providing technology or SaaS solutions to a client base * Experience managing customers in Mid-Market, Top SMB, or Enterprise segments * Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $114,000-$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Austin,TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Austin,TX metro areas. #LI-Hybrid What you can expect to do in this role: Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. Partner cross-departmentally to advocate and act as the voice of the customer internally. Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) 1+ years of experience with Apple products in a professional setting (Preferred) Fluent in Spanish languages (Preferred) Ability to communicate effectively with both technical and nontechnical stakeholders (Required) Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) Experience working with executive stakeholders (Preferred) Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross-functional teams Strong attention to detail and ability to speak to value and ROI Ability to multi-task and prioritize duties Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf We set achievable targets, help each other out, and share best practices across the team. You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$55,420-$162,350 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Austin,TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Austin,TX metro areas. #LI-Hybrid What you can expect to do in this role: * Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. * Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. * Partner cross-departmentally to advocate and act as the voice of the customer internally. * Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. * Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. * Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. * Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. * Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. * Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics * Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally * Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: * 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) * 1+ years of experience with Apple products in a professional setting (Preferred) * Fluent in Spanish languages (Preferred) * Ability to communicate effectively with both technical and nontechnical stakeholders (Required) * Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) * Experience working with executive stakeholders (Preferred) * Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) * Collaborative team mentality with proven ability to execute across cross-functional teams * Strong attention to detail and ability to speak to value and ROI * Ability to multi-task and prioritize duties * Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: * Named a 2025 Best Companies to Work For by U.S. News * Named a 2025 Newsweek America's Greatest Workplaces for Gen Z * Named one of Forbes Most Trusted Companies in 2024 * Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families * Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work * We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. * You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf * We set achievable targets, help each other out, and share best practices across the team. * You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $55,420-$162,350 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Workday Customer Success Managers play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC About the Role The Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! Responsibilities: Focused on high-touch, curated experiences for Workday's strategic customers by working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of the customer journey Acting as a strategic partner with insights into customer's strategic objectives and priorities Driving product adoption by aligning Workday's features and functionality with customers' overall business needs Ability to understand and identify Workday services and offerings and how they help meet customer's objectives leading to upsell opportunities Works on a diverse scope of situations where data analysis is required to prioritize and drive issue resolution Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities Collaborating cross functionally with account team members to create a seamless & optimal customer experience Creating customer champions and advocates Expected results within 3-6 months: A proficient knowledge of Workday products, services and offerings Self-sufficient management of a portfolio of 20 or more customers in the United States Detailed & prioritized account plan development, including product adoption strategies and risk identification and mitigation Manage and establish customer relationships including key executives and decision makers Timely execution of customer success engagements About You Basic Qualifications (Required): 7+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)-preferably in SaaS, AI, or GTM tech 5+ yrs experience understanding the go-to-market landscape-you've partnered with revenue teams, helped deploy tools used by GTM orgs, carried a quota, or actively sold software Strong presentation skills, particularly for in-person meetings with multiple stakeholders Consistent track record of cross-functional collaboration to achieve shared revenue goals Other Qualifications: Functional domain expertise in Financials, HCM, and/or Payroll is preferred Consistent track record of building positive relationships with customers including the executive level Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership Bachelor's degree or equivalent work experience; Business or Technical degree preferred Ability to travel up to 30% Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range: $119,000 USD - $178,500 USD Additional US Location(s) Base Pay Range: $107,700 USD - $191,300 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations: New York Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations. About the Team: The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client's business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings Understand client business needs, gather requirements and recommend best practices through direct client interaction Work closely with cross-functional teams to assemble services that meet the client's needs Prepare cost and timeline estimates, and set client expectations Manager opportunities and pipeline Communicate requirements and handover deals to the Deal Service delivery team for execution Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance What You Will Bring: Bachelors in business management or other related fields 3+ years of experience in a Sales-type role. Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance. Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines. Excellent listening, oral, and written communication skills. Self-starter with the ability to work independently and manage priorities. Ability to work under pressure in a fast-paced environment and think outside the box. Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success. Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds. Detail and goal oriented. Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.) Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ ************************ #LI-JP1 #CA-JP #LI-Intralinks Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.NY: Salary range for the position: $75,000 plus commissions USD to $85,000 plus commissions - On Target earnings $120,000 - $135,000 USD.

Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive “IP Led Transformations” vision, strategy, and business model over the past 3 years. Some of the company's IP was recently acquired by AWS and its overall business model has taken off sharply in 2024. Trianz is led by Sri Manchala, a former special forces officer from the Indian army and author of Crossing the Digital Faultline | Trianz, and a team of veterans from well-known firms such as Deloitte, HCL, KPMG, Wipro, Microsoft, TATA, AWS, GE, etc. About Trianz Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking ‘time to transform' due to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed the adoption of the cloud, data, analytics & insights AI. Specifically, the following Trianz platforms are changing the way companies approach transformations in various disciplines: Concierto: A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code and SaaS platform, Concierto allows teams to migrate to AWS, Azure and GCP and manage them efficiently from a single pane of glass. Visit ******************* for more information. Concierto Insights & Agentic AI: is a Data to AI SaaS platform designed to drive data-led transformation at lightning speed. Through conversational AI, organizations seamlessly engage with all their data, unlocking real-time insights, and uncovering hidden opportunities and risks-all within one powerful platform. Visit **************** to know more. Pulse: Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a ‘future of work' digital workplace platform called Pulse. Visit ******************** Since the market launch of this strategy in mid-2023, Trianz has experienced enormous growth, success and recognition. Some of Trianz' built IP in data and analytics was acquired by Amazon. Since then, Trianz has been made an engineering partner of Amazon for building/supporting connected ecosystems across multiple AWS platforms. Most recently, Trianz and AWS have signed a strategic collaboration agreement within which the two companies will work on joint roadmaps/solutions for the cloud; AWS will buy Trianz | Concierto in bulk for AWS partners to use for migrations; AWS will also recommend Concierto to their MSPs and finally, AWS Professional Services and Trianz have signed an agreement for joint solutioning and customer delivery. Read more: Trianz enters into a Strategic Collaboration Agreement with AWS to Revolutionize Cloud Adoption and Management (yahoo.com) Given all this, Trianz is experiencing a significant demand for its SW platforms and consequent growth. To support this growth, Trianz has recently raised private equity capital to scale the company over the next several years (Trianz Announces Strategic Growth Capital Investment by Capital Square Partners (prnewswire.com). It is now bolstering its senior and mid-level leadership with top talent across GTM, Engineering, Services, and Partnership organizations. We are seeking leaders driven by our purpose - to help customers accelerate digital transformations and build the next generation software and services organization. Role: Customer Engagement Manager - Cloud Migration & Portfolio Management Employment Type: Contract duration - 12 months with the possibility of extending further Work location: Initially at Trianz office in Herndon, VA until assigned to a customer engagement. Later, must be flexible to relocate anywhere in the U.S. based on client deployment. Work mode: Hybrid - 3 to 4 days per week in the Trianz VA office initially. Post customer assignment, the work model will depend on client expectations. About the Role We are seeking a Customer Engagement Manager a strategic mid-leadership role responsible for orchestrating enterprise-level cloud migration initiatives across multiple projects and strategic customer accounts. The ideal candidate will oversee comprehensive migration planning, coordinate cross-functional teams, and align technical solutions with business objectives. This position requires strong project management expertise, balanced technical understanding, and exceptional stakeholder management skills to deliver successful cloud transformation outcomes. The role involves managing migration portfolios, developing standardized approaches, and ensuring projects are delivered on time, within budget, and to quality standards-all while maintaining a focus on the client's long-term business goals and digital transformation journey. What You'll Be Doing: Portfolio and Program Management: Manage multiple migration projects simultaneously across strategic customer accounts Develop portfolio-level roadmaps and migration strategies Balance resources effectively across multiple concurrent migration initiatives Implement/Build standardized processes and templates to ensure consistency across the portfolio Strategic Advisory: Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks Align cloud migration initiatives with clients' business goals and digital transformation objectives Develop business cases and ROI models for cloud migration at enterprise scale Identify opportunities for innovation and continuous improvement across client engagements Experience developing long-term roadmaps for enterprise cloud adoption Proven track record of identifying cross-project dependencies and critical paths Ability to anticipate and mitigate risks at both project and portfolio levels Technical Leadership: Collaborate with technical teams to understand application landscapes and dependencies Contribute to migration approach discussions, bridging business requirements with technical solutions Support architects in developing practical migration patterns that can be applied across projects Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making Help translate technical concepts into business terms for effective stakeholder communication Technical Acumen: Familiarity with application portfolio assessment and rationalization tools Understanding of cloud economics and FinOps principles Knowledge of enterprise architecture frameworks (TOGAF, Zachman) Familiarity with containerization, microservices architecture, and serverless computing Analytical Skills: Strong data analysis abilities to evaluate application portfolios and prioritize migration waves Experience using quantitative methods to assess migration complexity and effort Ability to create decision matrices for migration strategy selection Proficiency in developing business cases with TCO/ROI calculations Why Join Us: Be part of a rapidly rising, global technology innovator whose platforms and services are engaged by Fortune 1000 companies and industry leaders such as Microsoft & Amazon. Immerse yourself in a culture where creativity is celebrated and encouraged. Engage in thrilling projects and opportunities for your professional growth. Contribute to our quest to redefine the industry. Competitive compensation and benefits with occasional ‘distinctive benefits' that set us apart. Who you are: 14-16 years of experience with 7+ years of Program management 14 plus years of IT Infrastructure experience Experience in managing large-scale cloud migration projects. Knowledge of IT infrastructure, networking, and security principles. Experience with Migration, Modernize and DevOps practices and tools. Familiarity with compliance and regulatory requirements related to cloud computing Minimum of 7 years of experience in project management, with a focus on cloud computing and migration projects. Extreme familiarity with Cloud Adoption framework and Well Architected Framework Strong analytical skills, business-focused and passionate about the customer experience. Must be able to work in a dynamic work environment. Excellent communication skills, resourcefulness, and ingenuity in solving problems. Ability to work with minimal supervision while managing a variety of responsibilities. Technical Skills: Proficiency with cloud platforms (e.g., AWS, Azure, cloud architecture, and cloud services. Project Management Skills: Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall). Certifications: PgMP and/or PMP. AWS Solutions Architect (Pro/Associate), Preferred - Azure Solutions Architect, or GCP Professional Cloud Architect Education: Bachelor's degree in Computer Science, Electrical Engineering, or related field. Trianz is growing at a faster pace than the industry for the last five years. Read through some of the key industry recognitions we have received for our innovative execution and strategic client initiatives here. Equal Employment Opportunity Trianz is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, special needs veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). We comply with all state and federal laws and regulations protecting employees and applicants against illegal discrimination, retaliation, and harassment. Our policy is available upon request. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Trianz participates in the E-Verify program in certain locations, as required by law. We are committed to providing reasonable accommodation for all qualified individuals with a disability or other reasons protected by applicable laws. If you require assistance or accommodation due to a disability or special needs to search for a job opening or apply, please email [email protected] with your request and contact information. Trianz Privacy Notice Trianz respects your privacy and wants to ensure we comply with applicable Data Privacy Regulations as per local regulator laws. Please review our privacy policy at **************************************** for more.