Mid American Credit Union jobs - 20 jobs

About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day? What You'll Do Operations Specialists, under limited direction, perform specialized operational duties and complex functions to ensure accurate, efficient, timely and confidential services and support to members, credit union departments and branches. Additionally, the Operations Specialist must contribute to a positive work environment and the Mid American Credit Union image by maintaining courteous, respectful and effective teamwork and communications, exhibiting a strong desire to serve members and co-workers. Operations Serve as a subject matter expert to perform duties relating to electronic services including but not limited to card services, shared branch activity and remote deposit capture. Maintain expertise on card related processing systems, assist with system upgrades and new products. Provide expert support to branches and other departments for more complex account issues including but not limited to tax-favored accounts, account ownership such as trust, business accounts, POA's, decedent accounts and non-standard account documentation. Perform research including communications with 3rd party vendors as needed to answer staff and member questions relating to deposit operations. Assist with third party changes, upgrades and new product development. Perform processes associated with card/electronic activity disputes and fraud. Collaborate with staff and members as needed to facilitate resolution of disputed and fraudulent activity. Perform BSA related functions ensuring regulatory requirements are met. Develop staff knowledge and efficiencies through the communication of process clarification to staff, supervisors and trainers based upon discovery of processing issues. Actively participate in the operations change management process and other training processes. Perform daily, monthly and year end related tasks including but not limited to error corrections, balancing of IRS records, reconciliation of year-end reporting, regulatory reporting and verifications, deposit and tax-favored member notification and system testing. Perform quality assurance tasks as assigned, including but not limited to, address change verification, new account opening verifications, verification of tax-favored transactions and forms and more complex file maintenance activity. Cultural Responsibilities Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility, intrapersonal skills and professionalism. What You Need to Get the Job Done Education - High School Diploma or GED required Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Must be team oriented and possess a positive attitude while working well with others. Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. What You'll Love About Us A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. Work that Stays at Work. Genuine work/life balance served here! Rest and Relaxation. Paid vacation time, personal leave and paid holidays! Health Benefits. Medical with HSA and FSA options, dental, and vision. Prepare for the Future. 401(k) with a generous company match. Invest in YOU. Tuition Reimbursement Program. An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

Role: Centralize in-bound calls and provide professional, fast, accurate, and courteous phone service to CUA members and staff. Assist members and potential members with their CU needs; explain services, perform transaction requests, respond to problems, attempt to help members without transferring them, and when specialized help is requested, direct members to the appropriate department. Provide support activities for member service functions and departments. Support branch activity, Internet help desk, and provide effective and professional written responses to chat messaging. Essential Functions & Responsibilities: Handle account inquiries, account maintenance, individual and department phone transfers, IRA general inquiries, SWBC and MMS payments, check orders, ACH setups, check copies, statement copies, and general loan inquiries. Answer and troubleshoot online banking and mobile application issues. Debit card and credit card maintenance. Unlock and raise limits on debit cards, Research basic card issues. Process stop payments on check and ACH transactions. Process remote wires. Identify cross-sell opportunities and cross sell Credit Union of America services to members as a referral to the front line sales personnel. Perform other duties as assigned. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Have good phone communication skills including excellent projection and listening skills. Have exceptional organizational skills. Have good clerical skills including ability to operate a 10 key calculator and computer keyboard. Must have basic P.C. skills.

Starting pay: $27.32 + incentives Role: Support the Branch Manager in all operations of the branch, underwrite consumer loans, and ensure the department meets organizational, financial, operational, service, and growth goals. Actively participate in the career development of branch staff. Act with manager authority in the absence of the Branch Manager. Essential Functions & Responsibilities: Competent in all aspects of the FSR and Loan Officer positions. This will include: underwriting, soliciting, member service, sales, cash controls, and vault and audit procedures. Develop a working knowledge of CUA departments; Indirect Lending, Collections, Real Estate, Payment Solutions, and Deposit Operations. Assist in monitoring all branch activities to ensure they are in compliance with established Credit Union policies and procedures, includes paying and receiving activities and service delivery activities. Cover Branch Managers who are absent for extended periods, such as illness or vacation. Coverage will be assigned by VP of Branch Operations or Regional Vice President. Assist in the directing, developing, motivating, hiring and coaching of employees through one-on-one conversations at least monthly; administering performance reviews and recommending appropriate personnel actions. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Strong organizational and analytical skills. Strong sales skills and the ability to coach and motivate sales staff. Good judgment and problem solving skills. Good oral and written communication skills. General PC skills in word processing and spreadsheets. Ability to handle and monitor multiple tasks Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

. Role: Use knowledge of credit union products and services to assess members' needs and assist with their financial transactions while minimizing risk related to negotiable instruments, documents of identification, transaction authority, and funds availability. Analyze information presented in virtual tellering systems through an Interactive Teller Machine (ITM). Evaluate documents presented by the member for authenticity. Adhere to all federal regulations and all TAP Center policies, including transaction limits for both cash and checks. Essential Functions & Responsibilities: Provide members with engaging, courteous and professional service in a timely manner via video technology through an Interactive Teller Machine (ITM). Receives and processes member financial transactions, including but not limited to deposits, withdrawals, transfers, loan payments, balance inquiries, account research and product information. Maintains current knowledge of Credit Union services, products, policies, and procedures. Identifies opportunities to expand our members' relationships with the Credit Union through education and referrals to branch personnel. Balances transactions daily. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One month to twelve months of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Punctual, mentally alert, professional in appearance and manner. Good listening skills, ability to greet the public and communicate in a friendly and tactful manner. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

Job DescriptionSalary: $21/hr About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? What You'll Do At Mid American Credit Union a Training and Development Specialist is responsible for collaborating with others to develop, coordinate and conduct training for new and existing staff. This position also works with the Information Systems team to facilitate process and product implementations and enhancements. Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved. Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training. Continually work with supervisors to identify reinforcementtraining needs. Participate in process and product implementations and support as directed by management. Efforts may include, but not limited to functional analysis, system set-up, QA testing, documentation and training. Admin and subject matter expert tasks may include on-going staff support, resolution of report errors, release upgrades and vendor communication. Trains existingstaff on on-going system enhancements and related policy/procedural changes. Maintain accurate and up-to date training manuals and develop a variety of learning and performancesupport solutions such as system simulations, multimedia visual aids, learning aids, user's guides and reference materials. Participate in the delivery of operations change management meetings, including preparation of materials, testing, delivery of content and follow-up requests. Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies. Analyze and document changing business processes; defines corresponding systemchanges to support business needs. Partner with subject matter experts to develop and maintain training curriculum and requirements including but not limited to; branch operations including new accounts and lending, teller activities, back office operations, product knowledge, account servicing and relationship building skills. Conduct needs assessments to diagnose training and development needs of existing staff. Develop programs to address specific needs. Provide on-going staff support by answering questions on function, features and usage of assigned systems. Cultural Responsibilities Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education - High School Diploma or GED required Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). Member service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. Must be able to travel up to 20% of time up to five consecutive days and four nights out of town. What You'll Love About Us A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. Work that Stays at Work.Genuine work/life balance served here! Rest and Relaxation.Paid vacation time, personal leave and paid holidays! Health Benefits.Medical with HSA and FSA options, dental, and vision. Prepare for the Future.401(k) with a generous company match. Invest in YOU.Tuition Reimbursement Program. An Equal Opportunity Employer Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day? What You'll Do The Information Systems Support Manager is responsible for implementing, and overseeing upgrades to Mid American Credit Union's network infrastructure and operating systems. This role includes evaluating existing systems, recommending new hardware and software, installing updates, managing configurations, testing functionality, and ensuring smooth transitions to new environments while minimizing downtime. The manager will leverage automation tools and cloud expertise for efficient deployments across both on-premises and cloud environments. Additionally, this position involves managing the helpdesk support staff and ensuring that Key Performance Indicator (KPI) standards are met. Operations Management - Hire, coach and lead direct reports to maximize productivity and efficiency in the delivery of IS Network and Support services to internal and external members while protecting IS assets and member information. Establish performance expectations and monitor staff performance, including KPI standards, assuring compliance with regulatory requirements, organizational and departmental goals. Department Support - Manage and assist the Helpdesk support team. Participate in other IT projects as assigned, adhering to deadlines and collaborating with team members. Provides after-hours' on-call support and Saturday support on a rotation basis as assigned. Periodically work evenings/weekends while implementing new system, performing an upgrade or installing a fix to minimize impact to the daily production system. IT Compliance/Vendor Liaison Responsibilities - Assist with internal and external audits and examination processes, including resolving any findings and implementing best practices. Assist management and the IT Security Teams in maintenance of comprehensive Disaster Recovery, Business Continuity, and Incident Response plans. Participate in regular disaster recovery, business continuity and incident response testing including maintaining detailed documentation of plans and scheduled and completed activities. Ensure that all internal audits are completed according to the established schedule. Serve as a liaison with vendors regarding system issues, updates, and improvements. Needs Analysis, Problem Identification and Remediation - Evaluate existing network and system performance, identify areas for improvement, and define upgrade requirements based on business needs. Investigate problems in systems and processes. Implement agreed upon remediation and preventative measures assigned. Collaborate with vendors, peers and system users as appropriate to ensure remediation efforts are successful. Hardware/Software Selection Research and recommend appropriate network hardware (routers, switches, firewalls) and software updates considering compatibility, performance, end-of-life, and security aspects. Install new hardware and software, configure network settings, and implement updates according to established standards and best practices. Upgrade Planning and Execution - Participate in infrastructure project development and planning including development of detailed upgrade plans including timelines, resource allocation, change management procedures, rollback strategies, and risk mitigation measures. Conduct thorough testing of assigned upgrades to ensure functionality, performance and compatibility across different platforms and applications. Perform maintenance and upgrades, validate results ensuring systems are compliant. Upgrade planning and execution activities must consider minimization of service level impact and security risks. Utilize automation tools (e.g., PowerShell, Python, Ansible) to streamline deployment processes and reduce manual intervention. Collaborate with the IT Security team to ensure security measures during upgrades to protect data and prevent vulnerabilities. Data Migration Management - Coordinate data migrations to the new system(s), including backup procedures and data integrity checks. Collaborate with other IT staff and department owners to ensure accuracy of data migrations. Documentation and Reporting - Document, communicate, and manage changes ensuring Change Management processes are followed. Maintain detailed documentation of network changes, configurations, and upgrade processes, including post-implementation reports on performance improvements. Maintain and update technical documents and procedures, ensuring the impact of all upgrades are incorporated. Cultural Responsibilities Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education Bachelor's degree in computer science, MIS, or completion of a specialized course of study at a business or trade school. Experience 5+ years' relevant experience, including experience in managing technology projects and collaborating with non-technical business departments on IT initiatives. Network Engineering Expertise: Strong understanding of network protocols (TCP/IP, routing, switching), network design, and network security principles. System Administration Skills: Proficiency in operating systems (Windows, Linux), system configuration management, and patching processes. Automation Skills: Knowledge of automation tools or scripts (e.g., PowerShell, Python, Ansible) to streamline upgrade and deployment processes. Cloud Infrastructure: Experience with cloud services (AWS, Azure, Google Cloud) and hybrid cloud environments, especially in relation to network and system upgrades. Troubleshooting Abilities: Advanced troubleshooting skills to identify and resolve network and system issues during upgrades. Project Management Skills: Ability to plan, execute, and monitor complex upgrade projects within budget and timelines. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Must be able to work extended hours and/or travel off site when requested by management. 24x7 on call is required with on-site Saturday rotation duties. Must be able to perform job functions independently or with limited supervision and work effectively on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Strong verbal and written communication skills. Strong organizational skills Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job-related data. Ability to prioritize multiple tasks and adjust to changing priorities, as well as, meet hard deadlines. What You'll Love About Us A Company that Cares.We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. Work that Stays at Work.Genuine work/life balance served here! Rest and Relaxation. Paid vacation time, personal leave and paid holidays An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? What You'll Do At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience. Do you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training! Member Relations Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service. Individual will possess good verbal and nonverbal communication skills while assisting members. Demonstrate the ability to demonstrate critical thinking while handling complex transactions. Focus on deepening the relationship between the credit union and the member. Demonstrate an understanding of products and willingness to educate our member about them. Meet the members needs and make them a priority. Maintain a positive attitude and engages members when they interact with them. Member Resolution Individual will excel in listening to the members needs while finding solutions that best help meet the member's needs. Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union. Individual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution. Operations Follow all policies and procedures set by the credit union when assisting members. Understand cash and check handling responsibilities and procedures. Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members. Ability to multi task while maintaining a high level of efficiency. Cultural Responsibilities Be committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education - High School Diploma or GED required Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. What You'll Love About Us A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations. Work that Stays at Work. Genuine work/life balance served here! Rest and Relaxation. Paid vacation time, personal leave and paid holidays! Health Benefits. Medical with HSA and FSA options, dental, and vision. Prepare for the Future. 401(k) with a generous company match. Invest in YOU. Tuition Reimbursement Program. An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

Job DescriptionSalary: $19/hr About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectationsevery day? What You'll Do As part of the Information Systems Team, the IT Desktop Support Specialist is responsible for serving Mid American Credit Union staff and members through timely, accurate and professional resolution of issues and introduction of enhanced processes improving technology related processes. The IT Desktop Support Specialist is responsible for assisting other members of the IS team on maintaining the technology infrastructure and processing cycles in a manner that adheres to IT compliance and IT performance standards. Essential Duties and Responsibilities User Support: Respond to user requests for assistance in a timely, accurate and professional manner striving for first contact resolution. Log all user requests in ticketing system, assist other team members with open tickets as needed. Maintain positive working relationships with 3rd party vendors and engage those vendors to achieve timely resolution of issues as needed. Monitor service tickets for trends that require escalation. Monitor all routine scheduled activity to ensure completion of tasks within defined timeline; work with impacted staff to correct issues in the event of a job failure. Ensure all pending changes have been communicated to users. Monitor desktop deployments for replacement, including ancillary equipment such as signature pads, receipt printers, id scanners, printers, phones and security systems. Stage and test new desktops and ancillary equipment deployments in a manner that minimizes end-user issues. Maintain a 2-year forecast of estimated replacement to be reviewed quarterly. Maintain all PC/Server licensing on an on-going basis to ensure Mid American Credit Union is compliant with licensing terms. Assist in deployment of MACU approved systems and software. Serve as Admin for assigned systems maintaining system integrity and performing maintenance activities including standard upgrades. Make recommendations for enhancing systems for the organization. Support other ancillary systems by establishing familiarity with systems and seeking guidance from vendors as needed. User Security Ensure all workstations and servers are routinely updated with appropriate security programs/patches. Maintain records of such updates and ensure renewal of all services utilized for this purpose. Maintain user profiles per Mid American standards, ensuring only necessary levels of access are granted, including the deletion of profiles of former employees. Monitor internet usage logs and email filters, reporting issues to management. Administer staff cyber-security training programs. IT Compliance and Disaster Recovery: Ensure current IT related policies and procedures are followed as part of routine work activities. Maintain IS change management records and IS disaster recovery manuals on an on-going basis. Network Monitoring: Assist with maintenance, monitoring and reporting of network infrastructure performance to eliminate unscheduled downtime or processing errors that could have been prevented through proper maintenance and management of network components. This includes, but is not limited to, troubleshooting data communication systems, telecommunication systems, server performance, backup processes, VPN monitoring, internet usage monitoring, email filtering, etc. Required Skills/Abilities Ability to quickly identify technology related issues, determine the root cause, identify solutions, and implement fixes quickly and effectively for complex and abstract issues. Strong verbal and written communication skills. Ability to communicate complete information in a clear, concise and professional manner to a wide variety of audiences. Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job related data. Must be able to understand and apply credit union policies and procedures, including World Class Service Standards. Ability to lift and transport moderately heavy objects (up to 50 lbs.) such as computers. Ability to climb and crawl for inspection of cables in floors and ceilings. Ability to prioritize multiple tasks and adjust to changing priorities. Must be available to work nights and weekends as needed. Occasional overnight or out of town travel required. This may include working with PC's, networking, VOIP, and Network Virtualization Self Management Judgement - Exhibit sound and accurate judgment, support and explain reasoning for decisions; includes appropriate people in decision-making process. Knows when to appropriately seek supervisor input and/or approval. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent. Cultural Responsibilities Be committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education - A two-year college degree or completion of a specialized course of study at a business or trade school. Experience - Minimum two years of similar or related experience, including time spent in preparatory positions. What You'll Love About Us A Company that Cares.We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations. Work that Stays at Work.Genuine work/life balance served here! Rest and Relaxation.Paid vacation time, personal leave and paid holidays! Health Benefits.Medical with HSA and FSA options, dental, and vision. Prepare for the Future.401(k) with a generous company match. Invest in YOU.Tuition Reimbursement Program. An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

Starting pay : $27.32 + incentives Role: Support the Branch Manager in all operations of the branch, underwrite consumer loans, and ensure the department meets organizational, financial, operational, service, and growth goals. Actively participate in the career development of branch staff. Act with manager authority in the absence of the Branch Manager. Essential Functions & Responsibilities: Competent in all aspects of the FSR and Loan Officer positions. This will include: underwriting, soliciting, member service, sales, cash controls, and vault and audit procedures. Develop a working knowledge of CUA departments; Indirect Lending, Collections, Real Estate, Payment Solutions, and Deposit Operations. Assist in monitoring all branch activities to ensure they are in compliance with established Credit Union policies and procedures, includes paying and receiving activities and service delivery activities. Cover Branch Managers who are absent for extended periods, such as illness or vacation. Coverage will be assigned by VP of Branch Operations or Regional Vice President. Assist in the directing, developing, motivating, hiring and coaching of employees through one-on-one conversations at least monthly; administering performance reviews and recommending appropriate personnel actions. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Strong organizational and analytical skills. Strong sales skills and the ability to coach and motivate sales staff. Good judgment and problem solving skills. Good oral and written communication skills. General PC skills in word processing and spreadsheets. Ability to handle and monitor multiple tasks Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? What You'll Do At Mid American Credit Union a Training and Development Specialist is responsible for collaborating with others to develop, coordinate and conduct training for new and existing staff. This position also works with the Information Systems team to facilitate process and product implementations and enhancements. Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved. Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training. Continually work with supervisors to identify reinforcement training needs. Participate in process and product implementations and support as directed by management. Efforts may include, but not limited to functional analysis, system set-up, QA testing, documentation and training. Admin and subject matter expert tasks may include on-going staff support, resolution of report errors, release upgrades and vendor communication. Trains existing staff on on-going system enhancements and related policy/procedural changes. Maintain accurate and up-to date training manuals and develop a variety of learning and performance support solutions such as system simulations, multimedia visual aids, learning aids, user's guides and reference materials. Participate in the delivery of operations change management meetings, including preparation of materials, testing, delivery of content and follow-up requests. Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies. Analyze and document changing business processes; defines corresponding system changes to support business needs. Partner with subject matter experts to develop and maintain training curriculum and requirements including but not limited to; branch operations including new accounts and lending, teller activities, back office operations, product knowledge, account servicing and relationship building skills. Conduct needs assessments to diagnose training and development needs of existing staff. Develop programs to address specific needs. Provide on-going staff support by answering questions on function, features and usage of assigned systems. Cultural Responsibilities Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education - High School Diploma or GED required Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). Member service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. Must be able to travel up to 20% of time up to five consecutive days and four nights out of town. What You'll Love About Us A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. Work that Stays at Work. Genuine work/life balance served here! Rest and Relaxation. Paid vacation time, personal leave and paid holidays! Health Benefits. Medical with HSA and FSA options, dental, and vision. Prepare for the Future. 401(k) with a generous company match. Invest in YOU. Tuition Reimbursement Program. An Equal Opportunity Employer Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

. Role: Use knowledge of credit union products and services to assess members' needs and assist with their financial transactions while minimizing risk related to negotiable instruments, documents of identification, transaction authority, and funds availability. Analyze information presented in virtual tellering systems through an Interactive Teller Machine (ITM). Evaluate documents presented by the member for authenticity. Adhere to all federal regulations and all TAP Center policies, including transaction limits for both cash and checks. Essential Functions & Responsibilities: Provide members with engaging, courteous and professional service in a timely manner via video technology through an Interactive Teller Machine (ITM). Receives and processes member financial transactions, including but not limited to deposits, withdrawals, transfers, loan payments, balance inquiries, account research and product information. Maintains current knowledge of Credit Union services, products, policies, and procedures. Identifies opportunities to expand our members' relationships with the Credit Union through education and referrals to branch personnel. Balances transactions daily. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One month to twelve months of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Punctual, mentally alert, professional in appearance and manner. Good listening skills, ability to greet the public and communicate in a friendly and tactful manner. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

Job DescriptionSalary: $19/hr About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day? What You'll Do Operations Specialists, under limited direction, perform specialized operational duties and complex functions to ensure accurate, efficient, timely and confidential services and support to members, credit union departments and branches. Additionally, the Operations Specialist must contribute to a positive work environment and the Mid American Credit Union image by maintaining courteous, respectful and effective teamwork and communications, exhibiting a strong desire to serve members and co-workers. Operations Serve as a subject matter expert to perform duties relating to electronic services including but not limited to card services, shared branch activity and remote deposit capture. Maintain expertise on card related processing systems, assist with system upgrades and new products. Provide expert support to branches and other departments for more complex account issues including but not limited to tax-favored accounts, account ownership such as trust, business accounts, POAs, decedent accounts and non-standard account documentation. Perform research including communications with 3rd party vendors as needed to answer staff and member questions relating to deposit operations. Assist with third party changes, upgrades and new product development. Perform processes associated with card/electronic activity disputes and fraud. Collaborate with staff and members as needed to facilitate resolution of disputed and fraudulent activity. Perform BSA related functions ensuring regulatory requirements are met. Develop staff knowledge and efficiencies through the communication of process clarification to staff, supervisors and trainers based upon discovery of processing issues. Actively participate in the operations change management process and other training processes. Perform daily, monthly and year end related tasks including but not limited to error corrections, balancing of IRS records, reconciliation of year-end reporting, regulatory reporting and verifications, deposit and tax-favored member notification and system testing. Perform quality assurance tasks as assigned, including but not limited to, address change verification, new account opening verifications, verification of tax-favored transactions and forms and more complex file maintenance activity. Cultural Responsibilities Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility, intrapersonal skills and professionalism. What You Need to Get the Job Done Education High School Diploma or GED required Experience Six months to two years of similar or related experience, including time spent in preparatory positions. Must be team oriented and possess a positive attitude while working well with others. Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. What You'll Love About Us A Company that Cares.We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. Work that Stays at Work. Genuine work/life balance served here! Rest and Relaxation. Paid vacation time, personal leave and paid holidays! Health Benefits. Medical with HSA and FSA options, dental, and vision. Prepare for the Future. 401(k) with a generous company match. Invest in YOU. Tuition Reimbursement Program. An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

About Us Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Who Should Apply Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day? What You'll Do The Information Systems Support Manager is responsible for implementing, and overseeing upgrades to Mid American Credit Union's network infrastructure and operating systems. This role includes evaluating existing systems, recommending new hardware and software, installing updates, managing configurations, testing functionality, and ensuring smooth transitions to new environments while minimizing downtime. The manager will leverage automation tools and cloud expertise for efficient deployments across both on-premises and cloud environments. Additionally, this position involves managing the helpdesk support staff and ensuring that Key Performance Indicator (KPI) standards are met. Operations Management - Hire, coach and lead direct reports to maximize productivity and efficiency in the delivery of IS Network and Support services to internal and external members while protecting IS assets and member information. Establish performance expectations and monitor staff performance, including KPI standards, assuring compliance with regulatory requirements, organizational and departmental goals. Department Support - Manage and assist the Helpdesk support team. Participate in other IT projects as assigned, adhering to deadlines and collaborating with team members. Provides after-hours' on-call support and Saturday support on a rotation basis as assigned. Periodically work evenings/weekends while implementing new system, performing an upgrade or installing a fix to minimize impact to the daily production system. IT Compliance/Vendor Liaison Responsibilities - Assist with internal and external audits and examination processes, including resolving any findings and implementing best practices. Assist management and the IT Security Teams in maintenance of comprehensive Disaster Recovery, Business Continuity, and Incident Response plans. Participate in regular disaster recovery, business continuity and incident response testing including maintaining detailed documentation of plans and scheduled and completed activities. Ensure that all internal audits are completed according to the established schedule. Serve as a liaison with vendors regarding system issues, updates, and improvements. Needs Analysis, Problem Identification and Remediation - Evaluate existing network and system performance, identify areas for improvement, and define upgrade requirements based on business needs. Investigate problems in systems and processes. Implement agreed upon remediation and preventative measures assigned. Collaborate with vendors, peers and system users as appropriate to ensure remediation efforts are successful. Hardware/Software Selection - Research and recommend appropriate network hardware (routers, switches, firewalls) and software updates considering compatibility, performance, end-of-life, and security aspects. Install new hardware and software, configure network settings, and implement updates according to established standards and best practices. Upgrade Planning and Execution - Participate in infrastructure project development and planning including development of detailed upgrade plans including timelines, resource allocation, change management procedures, rollback strategies, and risk mitigation measures. Conduct thorough testing of assigned upgrades to ensure functionality, performance and compatibility across different platforms and applications. Perform maintenance and upgrades, validate results ensuring systems are compliant. Upgrade planning and execution activities must consider minimization of service level impact and security risks. Utilize automation tools (e.g., PowerShell, Python, Ansible) to streamline deployment processes and reduce manual intervention. Collaborate with the IT Security team to ensure security measures during upgrades to protect data and prevent vulnerabilities. Data Migration Management - Coordinate data migrations to the new system(s), including backup procedures and data integrity checks. Collaborate with other IT staff and department owners to ensure accuracy of data migrations. Documentation and Reporting - Document, communicate, and manage changes ensuring Change Management processes are followed. Maintain detailed documentation of network changes, configurations, and upgrade processes, including post-implementation reports on performance improvements. Maintain and update technical documents and procedures, ensuring the impact of all upgrades are incorporated. Cultural Responsibilities Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. What You Need to Get the Job Done Education - Bachelor's degree in computer science, MIS, or completion of a specialized course of study at a business or trade school. Experience - 5+ years' relevant experience, including experience in managing technology projects and collaborating with non-technical business departments on IT initiatives. Network Engineering Expertise: Strong understanding of network protocols (TCP/IP, routing, switching), network design, and network security principles. System Administration Skills: Proficiency in operating systems (Windows, Linux), system configuration management, and patching processes. Automation Skills: Knowledge of automation tools or scripts (e.g., PowerShell, Python, Ansible) to streamline upgrade and deployment processes. Cloud Infrastructure: Experience with cloud services (AWS, Azure, Google Cloud) and hybrid cloud environments, especially in relation to network and system upgrades. Troubleshooting Abilities: Advanced troubleshooting skills to identify and resolve network and system issues during upgrades. Project Management Skills: Ability to plan, execute, and monitor complex upgrade projects within budget and timelines. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Must be able to work extended hours and/or travel off site when requested by management. 24x7 on call is required with on-site Saturday rotation duties. Must be able to perform job functions independently or with limited supervision and work effectively on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Strong verbal and written communication skills. Strong organizational skills Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job-related data. Ability to prioritize multiple tasks and adjust to changing priorities, as well as, meet hard deadlines. What You'll Love About Us A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. Work that Stays at Work. Genuine work/life balance served here! Rest and Relaxation. Paid vacation time, personal leave and paid holidays An Equal Opportunity Employer Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law. Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired. This Company Participates in E-Verify The Right to Work Este Empleador Participa en E-Verify El Derecho a Trabajar

Role: Centralize in-bound calls and provide professional, fast, accurate, and courteous phone service to CUA members and staff. Assist members and potential members with their CU needs; explain services, perform transaction requests, respond to problems, attempt to help members without transferring them, and when specialized help is requested, direct members to the appropriate department. Provide support activities for member service functions and departments. Support branch activity, Internet help desk, and provide effective and professional written responses to chat messaging. Essential Functions & Responsibilities: Handle account inquiries, account maintenance, individual and department phone transfers, IRA general inquiries, SWBC and MMS payments, check orders, ACH setups, check copies, statement copies, and general loan inquiries. Answer and troubleshoot online banking and mobile application issues. Debit card and credit card maintenance. Unlock and raise limits on debit cards, Research basic card issues. Process stop payments on check and ACH transactions. Process remote wires. Identify cross-sell opportunities and cross sell Credit Union of America services to members as a referral to the front line sales personnel. Perform other duties as assigned. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Have good phone communication skills including excellent projection and listening skills. Have exceptional organizational skills. Have good clerical skills including ability to operate a 10 key calculator and computer keyboard. Must have basic P.C. skills.

Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

. Role: Use knowledge of credit union products and services to assess members' needs and assist with their financial transactions while minimizing risk related to negotiable instruments, documents of identification, transaction authority, and funds availability. Thoroughly analyze information presented in Teller Enterprise and Episys Quest. Evaluate documents presented by the member for authenticity. Adhere to all federal regulations and all T.A.P. Center policies, including transaction limits for both cash and checks. Knowledge & Skills Experience: One month to twelve months of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information. Other Skills: Punctual, mentally alert, professional in appearance and manner. Good listening skills, ability to greet the public and communicate in a friendly and tactful manner. Physical Requirements: Key-boarding/Writing/Pinching (working primarily w/ finger) 34-66% of the time; Handling (working primarily w/ hands such as grasping, turning, sorting) >66% of the time; Sitting 1-33% of the time; Talking (required use of voice) >66% of the time; Near Vision - Visual Acuity at 20 inches or less >66% of the time; Far Vision - Visual Acuity at 20 feet or more 1-33% of the time; Hearing >66% of the time; Lifting/Carrying at 20-50 lbs, 1-32 reps per day/or 1-33%; Pushing/Pulling at 10-19 lbs, 1-32 reps per day/or 1-33%; Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.

Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.