Customer Specialist jobs at Midcontinent Media, Inc. - 109 jobs
Accounting Customer Care Support Associate
4Imprint 3.8
Oshkosh, WI jobs
HOURS: Monday - Friday; 8am-5pm
REPORTS TO: Accounting Customer Care Manager
FLSA STATUS: Non-Exempt
Pre-employment Screening: Background Check, Education Verification, References, Drug Test
WORK FROM HOME: Eligible
After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 3-4 months. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.
We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.
As an accounting customer care support associate, you'll be assisting with the daily functions of the accounting collections department as well as interacting with 4imprint and customers.
Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.
Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
Work various daily reports within Accounts Receivable area of accounting.
Contacting customers regarding late or declined payments and performing related charges, refunds to various payment methods.
Back up to the credit, accounting customer care, accounts receivable teams.
Create, document and maintain all applicable job procedures.
Assist internal and external customers with general questions.
Maintain a current understanding of trends and updates in your role.
Participate in training classes and actively seek professional development.
You might be a fit for this position if you are:
Friendly, tactful and professional in your communications on the phone and in e-mail.
A self-starter who takes the initiative to solve problems and follow up with both internal and external customers.
A multi-tasker who is ready to act in any situation.
Extremely organized and focused on the details that matter.
Able to demonstrate strong computer skills with working knowledge of databases, spreadsheets and MS Office Suite.
Someone who enjoys change and trying new things.
Required education/skills/experience:
High school diploma or equivalent.
0-1 years of experience in a similar field.
Knowledge in accounting-related functions helpful.
Proficient in Outlook, Excel, Teams, and Word.
Please refer to the physical requirements form for details on the physical requirements of this role.
Work Environment:
An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.
Regular and predictable attendance.
Ability to effectively communicate with others (verbally and in writing).
Ability to enter data.
Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh offices.
H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.
4imprint has a drug-free workplace policy.
Equal opportunity employer, including veterans and individuals with disabilities.
$28k-35k yearly est. 7d ago
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Customer Service Specialist
Endeavor 4.1
Columbus, OH jobs
As a Customer Service Specialist, you will be at the forefront of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency and professionalism.
Customer Service Specialist Qualifications:
Superior verbal & written communication skill-sets
Possess exceptional client association and interaction capabilities
Upbeat & outgoing mindset with positive energy
Interacts successfully with individuals and also teams
Maintains fruitful customer connections
Prior customer service or sales experience
Interacts successfully along with all amounts of management as well as staff members
Team player
High school diploma or equivalent
1-year prior sales coordination or customer support experience
Applicants must be currently authorized to work in the United States
Customer Service Specialist Tasks & Duties
Uphold our customer connect initiative
Train/retrain on standard operating procedure
Give feedback to account managers
Process customer surveys
Specific customer PO processing
Analyze customer needs and provide appropriate solutions
Handle customer inquiries, complaints, and escalations in a professional manner
Maintain accurate and detailed records of customer interactions
Customer Service Specialist Additional Requirements
Candidates should have reliable transportation to our offices in Columbus, OH
Candidates should be excited to help others by providing stellar customer service
Candidates must posses valid work authorization
In order to apply, please submit an up-to-date resumé or profile.
$28k-35k yearly est. 60d+ ago
Customer Relations Specialist
Cincinnati Opera 3.3
Cincinnati, OH jobs
Career Opportunity: Customer Relations Specialist with Better Business Bureau in Cincinnati, OH Are you ready to join an organization that sets the standard for ethics and excellence in business? Are you an excellent listener? Do you thrive in answering questions and providing effective solutions to customers? If so, join BBB Cincinnati!
Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB's Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant.
QUALIFICATIONS AND SKILLS:
To be successful in this role, you must be organized and thorough with keen attention to detail, yet efficient and able to meet deadlines. You must also be a skilled communicator who approaches issues with curiosity and uses a collaborative problem-solving approach. Sound decision making, active and effective listening, time management, and practical AI familiarity are a must to effectively perform this role.
Other qualifications include:
Associate Degree or equivalent work experience
2 plus years of relevant experience in a customer supporting role, preferred
Strong computer skills including G Suite and knowledgeable about Internet research tools
Commitment to providing outstanding customer service to our customers
Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
Strong active listening skills, ability to investigate problems and to develop solutions
Ability to manage conflict in a positive and constructive fashion
Ability to understand internal policies and procedures and to communicate them to internal and external customers
Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
Professional speaking voice & excellent telephone etiquette
Learn more about the BBB at *********************************************
Apply online today to join a GREAT team with great work benefits!
Employer is EEO/M/F/V/D. BBB is an equal opportunity employer and does not discriminate against employees or applicants on the basis of any legally protected activity or status, including but not limited to, race, color, sex (including pregnancy, sexual orientation, gender identity or expression), religion, national origin or ethnicity, age, disability, genetic history, military/veteran status, or salary history.
#ZR
$62k-73k yearly est. Auto-Apply 18d ago
Customer Support Representative
Cambium Learning Group 4.6
Remote
Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!
Job Overview:
Our Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction. If you are interested in joining our family of companies at Cambium Learning Group across Customer Support- learn more below and express your interest by submitting your resume!
Location: USA, Remote
Job Responsibilities:
Provides technical support to customers via phone, chat, email, and other channels
Educating teachers and administrators on how to use products
Create and update cases with customer inquiries via CRM systems
Troubleshoot application and access issues for customers as needed
Explaining reports and usage within programs to customers
Report defects and feature requests to development team
Continually improves technical knowledge and service skills
Continually improves company knowledge of products and services
Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
Has direct impact in making our customers successful through increasing their product understanding
What we are often looking for:
Experience in customer service or technical support through multiple communication channels (phone, email, chat services)
Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
Ability and desire to learn new features and particulars of software applications
Excellent communication skills
Bilingual (Spanish/English) a plus!
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
$39k-49k yearly est. Auto-Apply 60d+ ago
Customer Sales Representative (Remote)
Agent Alliance 3.9
Saratoga Springs, NY jobs
Join our dynamic team of representatives who connect with clients virtually to provide essential supplemental benefits that enhance their family's protection beyond standard employer coverage. We seek effective communicators who are ambitious, organized, and thrive in a collaborative environment.
Job Requirements:
Reach out to individuals interested in our exclusive benefits.
Schedule engaging Zoom meetings to discuss their needs.
Customize new and existing benefit plans to meet client requirements.
Foster strong relationships with both existing and potential clients.
Conduct benefit reviews and assist with claims or adjustments.
Provide exceptional customer service and administrative support.
Address client inquiries and resolve concerns promptly.
Ensure accurate and timely documentation updates.
Benefits:
Comprehensive medical insurance (BlueCross BlueShield)
Dental, vision, and hearing insurance options
Stock options for a sense of ownership
Retirement benefits based on renewal income
An extensive paid training program
Performance-based monthly bonuses
Competitive Performance-based weekly pay averaging $60,000 to $65,000 in the first year
Flexible work schedule, with options for remote or in-office work.
Take the next step in your career and make a meaningful impact on families while enjoying personal and financial growth. Join us today!
$60k-65k yearly Auto-Apply 60d+ ago
Customer Sales Representative (remote work)
Agent Alliance 3.9
Tonawanda, NY jobs
Join our dynamic team of representatives who connect with clients virtually to provide essential supplemental benefits that enhance their family's protection beyond standard employer coverage. We seek effective communicators who are ambitious, organized, and thrive in a collaborative environment.
Job Requirements:
Reach out to individuals interested in our exclusive benefits.
Schedule engaging Zoom meetings to discuss their needs.
Customize new and existing benefit plans to meet client requirements.
Foster strong relationships with both existing and potential clients.
Conduct benefit reviews and assist with claims or adjustments.
Provide exceptional customer service and administrative support.
Address client inquiries and resolve concerns promptly.
Ensure accurate and timely documentation updates.
Benefits:
Comprehensive medical insurance (BlueCross BlueShield)
Dental, vision, and hearing insurance options
Stock options for a sense of ownership
Retirement benefits based on renewal income
An extensive paid training program
Performance-based monthly bonuses
Competitive Performance-based weekly pay averaging $60,000 to $65,000 in the first year
Flexible work schedule, with options for remote or in-office work.
Take the next step in your career and make a meaningful impact on families while enjoying personal and financial growth. Join us today!
$60k-65k yearly Auto-Apply 9d ago
Juris Customer Success Consultant
RELX Inc. 4.1
Dayton, OH jobs
Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500.
If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900.
U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
$63.8k-106.4k yearly 56d ago
Legal Customer Success Consultant
RELX 4.1
Dayton, OH jobs
**This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered.
Are you interested in an alternative legal career that combines legal expertise, training and sales?
Do you enjoy providing education and support to legal professionals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.
Responsibilities
Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
Reaching out to customers via phone and email to uncover training and product needs
Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
Collaborating with internal partners to drive preference and develop strategic account plans
Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
Identifying and sharing upsell leads and opportunities with sales partners
Requirements
Have a Juris Doctor, or comparable experience in a paralegal role
Display excellent verbal and written communication skills
Possess comfortability with delivering presentations and trainings in a virtual environment
Demonstrate excellent proven sales and/or training experience
Have legal research experience or expertise using LexisNexis tools
Be able to effectively partner and collaborate across teams with different functions
Have the ability to build solid relationships internally and externally
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
U.S. National Base Pay Range: $47,900 - $79,900. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$47.9k-79.9k yearly Auto-Apply 42d ago
Legal Customer Success Consultant
RELX Inc. 4.1
Dayton, OH jobs
**This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered. Are you interested in an alternative legal career that combines legal expertise, training and sales?
Do you enjoy providing education and support to legal professionals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (********************** , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.
Responsibilities
+ Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
+ Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
+ Reaching out to customers via phone and email to uncover training and product needs
+ Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
+ Collaborating with internal partners to drive preference and develop strategic account plans
+ Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
+ Identifying and sharing upsell leads and opportunities with sales partners
Requirements
+ Have a Juris Doctor, or comparable experience in a paralegal role
+ Display excellent verbal and written communication skills
+ Possess comfortability with delivering presentations and trainings in a virtual environment
+ Demonstrate excellent proven sales and/or training experience
+ Have legal research experience or expertise using LexisNexis tools
+ Be able to effectively partner and collaborate across teams with different functions
+ Have the ability to build solid relationships internally and externally
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
U.S. National Base Pay Range: $47,900 - $79,900. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
$47.9k-79.9k yearly 43d ago
Customer Success Specialist
Ignite Visibility 4.0
Houston, TX jobs
Job Description
About Us: Ignite Visibility is an award-winning performance marketing agency, consistently ranked among the top digital marketing firms in the nation. Our growth is fueled by data-driven strategies, cutting-edge technology, an exceptional team, and strategic acquisitions. As we continue to scale and integrate new businesses into our portfolio, we are focused on realizing synergies, preserving value, and accelerating our market leadership. We are a fully remote-first organization recognized as an Inc. 5000 Fastest-Growing Company (2017-2024), a multi-time "Best Place to Work" award winner, and a top franchise supplier. Our success is built on a high-performance, client-focused culture where innovation and results are paramount.
In this role, you will focus on our brand, Socius Marketing. Socius Marketing is a full-service digital marketing firm. We offer tremendous growth opportunities to motivated individuals.
Required qualifications:
The ideal candidate is organized, task-driven, and learns new systems quickly. You enjoy working independently but communicate clearly for those who need to understand what you have completed. You will have hands-on experience with customer communication and support our internal teams by managing customer requests. You are looking for a role where you can learn and grow.
Skills and Experience:
2+ years' customer support experience with ticketing responsibilities
1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform
1+ year inbound customer support phone experience
Demonstrated general aptitude for learning systems
Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls
Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues
Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset
Critical thinker who displays the ability to think, reason, learn, and solve problems
Ability to learn and apply knowledge of new industries and business models quickly
Must be friendly, professional, easy to work with and committed to providing support excellence to our customers
Ability to multitask and re-prioritize tasks based on customer need
A team player who performs well independently
Preferred:
Associate degree, or equivalent certifications in customer support and/or technical support related fields
Excellent customer support and interpersonal relations
Professional or personal experience with websites, SEO, paid media and/or digital marketing
Professional or personal experience within the home and/or health services industry
Why Ignite Visibility?
A collaborative environment focused on client success and career development
Fully remote workforce with optional San Diego office
Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)
Named Fastest-Growing Private Companies in San Diego (2016-2020)
Named Best Places to Work in San Diego 2017, 2020
Named Inc 5000 Fastest Growing Companies 2017-2020
Benefits and Perks:
Fully remote work setting
Competitive salary base + commission & bonus
Full comprehensive health, dental coverage, vision coverage
Generous paid vacation and sick time including your birthday off & extra time off around major holidays
Employee advancement and clear growth potential
Company-sponsored professional development opportunities
$32k-56k yearly est. 17d ago
Client Engagement Specialist (AZ-ONSITE)
Ansira, Inc. 4.3
Remote
The On-site Client Engagement Specialist will serve as a dedicated resource to our AZ client. You will help drive platform utilization, client satisfaction, and revenue growth for Ansira. This role provides proactive, strategic recommendations and guidance to help clients achieve their marketing goals while ensuring optimal use of Ansira's tools and services. While not responsible for hands-on design work, the role will require design consultation and the ability to guide clients on best practices for creative and brand execution. This is an in-person position, located within our client's offices.Key Responsibilities
Client Partnership & Support
Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management.
Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth.
Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution.
Ensure on-time execution of client projects, meeting quality and delivery expectations.
Responsible for order entry and order management, maintaining accuracy across all submissions.
Travel to client's office locations will be required.
Platform Utilization & Strategic Guidance
Drive platform adoption through education, training, and proactive recommendations.
Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes.
Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards.
May be required to operate in-house small format printer to produce rush projects and client proofs.
Training & Enablement
Lead or support training sessions, workshops, and presentations to enable client teams to fully leverage Ansira's tools and processes.
Act as a brand and process advocate, reinforcing best practices across distributor and supplier needs.
Collaboration & Communication
Partner closely with the Strategic Client Engagement Manager and internal cross-functional teams (Creative, Print, Analytics, Media) to align on priorities and deliver seamless client experiences.
Document client expectations, project requirements, and feedback, ensuring alignment and follow-through.
Qualifications & Skills
2-4 years of experience in customer service and engagement, marketing consultation, or a related field.
Strong understanding of marketing strategies (preferably within the BevAlc or consumer goods industry).
Excellent communication, presentation, and relationship-building skills.
Experience supporting software or platform adoption in a consultative role.
Familiarity with creative/design processes and print production; ability to provide guidance on creative needs to aligned design team.
Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
Self-motivated, proactive, and solutions-oriented.
$34k-55k yearly est. Auto-Apply 18d ago
Customer Sales Representative (remote work)
Agent Alliance 3.9
Hillsdale, NY jobs
Join our dynamic team of representatives who connect with clients virtually to provide essential supplemental benefits that enhance their family's protection beyond standard employer coverage. We seek effective communicators who are ambitious, organized, and thrive in a collaborative environment.
Job Requirements:
Reach out to individuals interested in our exclusive benefits.
Schedule engaging Zoom meetings to discuss their needs.
Customize new and existing benefit plans to meet client requirements.
Foster strong relationships with both existing and potential clients.
Conduct benefit reviews and assist with claims or adjustments.
Provide exceptional customer service and administrative support.
Address client inquiries and resolve concerns promptly.
Ensure accurate and timely documentation updates.
Benefits:
Comprehensive medical insurance (BlueCross BlueShield)
Dental, vision, and hearing insurance options
Stock options for a sense of ownership
Retirement benefits based on renewal income
An extensive paid training program
Performance-based monthly bonuses
Competitive Performance-based weekly pay averaging $60,000 to $65,000 in the first year
Flexible work schedule, with options for remote or in-office work.
Take the next step in your career and make a meaningful impact on families while enjoying personal and financial growth. Join us today!
$60k-65k yearly Auto-Apply 17d ago
Customer Service Coordinator I (Hybrid)
Benson Integrated Marketing Solutions 4.5
Alpharetta, GA jobs
Why You'll Love Working Here At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds-working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.
Your Benson Perks
Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year's Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
What Makes Benson Different Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:
Online Smart Stores
Multi-Channel Marketing
Dedicated Customer Experience Teams
Analytics
Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services-all produced in-house and shipped directly to our clients.
_______________________________________________
What You'll Do:
As a Customer Service Coordinator I, you will serve as a primary point of contact for client inquiries, ensuring timely and accurate responses across multiple communication channels. You'll manage order processing, system updates, and storefront tasks while collaborating with internal teams to deliver exceptional service.
Shift: 9am-6pm
Your Impact: Your work will directly influence client satisfaction and operational efficiency by providing reliable support and maintaining accurate systems. By resolving issues quickly and proactively, you'll help strengthen client relationships and uphold our reputation for excellence. Your contributions will ensure smooth workflows and a positive experience for every client interaction.
Key Responsibilities:
Respond to client inquiries via phone, email, and digital platforms with professionalism and accuracy.
Process orders and manage storefront updates, including logo uploads and property configurations.
Perform audits and troubleshoot system issues to maintain compliance and functionality.
Collaborate with internal teams such as Production, Accounting, and Marketing to resolve client needs.
Support credit memo requests, invoice submissions, and updates to client account information.
Participate in team meetings and contribute to continuous improvement initiatives.
Position Qualifications: Education:
Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience).
Work Experience:
1+ years of experience in client service, administrative support, or project coordination.
Experience in the multifamily industry preferred.
Your Skills:
Strong communication skills for professional client interactions.
Proficiency in Microsoft Office (Outlook, Teams, SharePoint, Excel).
Ability to troubleshoot and resolve system-related issues.
Detail-oriented approach to reviewing artwork, proofs, and data.
Adaptability to manage shifting priorities in a fast-paced environment.
Collaborative mindset for working with cross-functional teams.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
$26k-35k yearly est. 23d ago
Customer Service Coordinator II (Hybrid)
Benson Integrated Marketing Solutions 4.5
Alpharetta, GA jobs
Why You'll Love Working Here At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds-working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.
Your Benson Perks
Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year's Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
What Makes Benson Different Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:
Online Smart Stores
Multi-Channel Marketing
Dedicated Customer Experience Teams
Analytics
Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services-all produced in-house and shipped directly to our clients.
_______________________________________________
What You'll Do: You will manage client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. This includes processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results.
Shift: 9am-6pm
Your Impact: Your work will directly influence client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, you'll help strengthen client trust and support the company's reputation for reliability. Your contributions will also enhance internal workflows and foster collaboration across departments.
Key Responsibilities:
Accurately process and track client orders, ensuring specifications are met.
Review and approve art proofs for branding compliance and accuracy.
Prepare detailed price estimates and manage promotional product orders.
Coordinate complex projects such as bulk orders and client conferences.
Maintain client storefronts and upload custom collateral.
Collaborate with internal teams to ensure smooth execution of deliverables.
Position Qualifications: Education:
Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience).
Work Experience:
Minimum 2+ years of experience in customer service, client support, or project coordination.
Experience in the multifamily industry preferred.
Your Skills:
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset with problem-solving capabilities.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
$26k-35k yearly est. 23d ago
National Account Specialist
Cambium Learning Group 4.6
Remote
National Account Specialist (NAS)
ExploreLearning | Learning A-Z is combining strengths to equip teachers with research-based curriculum solutions that target the gating factors to student success and spark the joy of learning. One partner intentionally focused on valuing K-12 teachers as essential to unlocking future-critical literacy, math, and science skills for all students.
The National Account Specialist (NAS) is a self-motivated and driven individual that will perform many duties of a traditional sales representative, but is not assigned a permanent territory. The NAS covers open territories as needed in situations such as vacations, family leave, long-term illness and terminations. The NAS may cover one territory for an extended period of time or may cover several territories at the same time for a brief period. In addition, the NAS will support the renewal process for assigned accounts in partnership with the account owner.
The expectation is to meet and exceed quotas to help us develop and grow loyal customer relationships across our diverse products and markets. The ideal candidate is someone who is humble, hungry and smart. Our NAS team is focused on growing our impact and building trust and rapport internally and externally.
Job Responsibilities:
Sales & Customer Engagement
Use consultative sales techniques to understand the needs that prospective customers have and demonstrate NewCo's solution(s) to best meet those needs
Close any sales in process, in the territory being covered; by working with notes from SalesForce.com (SFDC) previously provided by the absent rep, the NAS moves the sales forward to completion. This may include sending out quotes and getting orders processed
Invest in existing opportunities by scheduling meetings, demonstrations, webinars, sending proposals, and securing new agreements and renewals
Perform cost-benefit and needs analysis for prospective clients
Meet and exceed all targets and quotas
Adheres to Inside Sales metrics on a daily and weekly basis
Record and maintain detailed records of all interactions in CRM tool (SalesForce.com)
Renewals & Pipeline Management
Effectively work assigned renewals through the renewal process starting at 6 months prior to renewal up to the point of a purchase order is received
When potential sales/opportunities are identified, the NAS adds it to the pipeline for the area being covered or updates the information already in the pipeline
Communication & Follow-Up
Check voicemail, email and faxes to maintain effective daily communications with customers being covered
Follow-up as needed on any marketing or sales initiatives in territory being covered
Follow-up on activities set-up by traditional Inside Sales Representative, calling customers as needed and ensuring the customer's needs are taken care of
Collaboration & Direction
While covering for the open territory, the NAS takes direction from the Inside Sales Manager of that territory and partners with field sales representatives of that territory
Responsible to effectively report and carry out all assignments given by the reporting Inside Sales Manager, who may be different from the covering territory's Inside Sales Manager
The NAS must work with the Sales Manager to gather needed information
Must be flexible and effective in various situations. There is often short notice for the assignment and sometimes there is insufficient background information on pending sales or customers being served
Performs other duties as assigned
Professional Development
Continually increase product and job expertise by participating in training and educational opportunities
Keep abreast of best practices and market trends
Keep abreast of funding sources and educational initiatives in the assigned territory
Job Requirements:
1 - 3 years of experience in sales or transferable skills
Proven track record of success, including meeting and exceeding goals
Basic knowledge of cloud technologies
Excellent business acumen, communication/presentation skills, negotiation skills and ability to build relationships
Demonstrated organizational and time-management skills
Ability to multi-task, prioritize, and manage time effectively
Experience to use and understand CRM applications (i.e. Salesforce highly preferred)
Experience with Microsoft Office products (Outlook, PowerPoint, Word, Excel)
Ability to proactively build and expand a robust sales pipeline
Ability to work efficiently in a high-pressure, fast-paced, and demanding environment
Enthusiastic, passionate, and open to feedback
Preferred Qualifications:
Bachelor's degree
Inside Sales experience proactively making outbound calls
Sales experience in K-12 marketplace
Why Work With Us?
When you work with Learning A-Z, you'll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today's world.
We've been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.
To learn more about our organization and the exciting work we do, visit ********************
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.
$65k-86k yearly est. Auto-Apply 44d ago
Juris Customer Success Consultant
RELX 4.1
Homeworth, OH jobs
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$63.8k-106.4k yearly Auto-Apply 57d ago
Customer Service Representative
Breeze Unlimited 3.8
Chandler, AZ jobs
Job Description
Job Title: Customer Service Representative
Company: BreezeJobFinder.com (powered by Breeze Unlimited)
Employment Type: Full-Time
About BreezeJobFinder
BreezeJobFinder.com is a fast-growing SaaS platform built to make the job search easier, smarter, and more effective. With AI-powered resume and cover letter tools, an application tracker, and a new multi-job board search feature, we help job seekers stay organized, stand out to employers, and land interviews faster.
Position Overview
We're looking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team. As the first point of contact for our users, you'll provide support, resolve issues, and ensure every customer feels confident and supported in their job search journey. You'll also play a key role in gathering feedback to help us improve the platform and deliver an exceptional experience.
Key Responsibilities
Respond promptly to user inquiries via email, chat, and phone
Assist job seekers with account setup, subscription questions, and platform navigation
Provide technical support and troubleshoot common issues
Guide users on how to maximize features like the job tracker, resume builder, and job board search
Record and escalate user feedback to the product team for continuous improvement
Maintain accurate records of customer interactions in our support system
Deliver a positive, empathetic, and professional experience to every user
Qualifications
1+ year of experience in customer service, preferably in SaaS or tech support
Strong communication and problem-solving skills
Tech-savvy, comfortable navigating online platforms and troubleshooting
Ability to multitask and manage time effectively in a fast-paced environment
Empathy and patience when working with users of varying technical skill levels
Self-starter with the ability to work independently and as part of a remote team
Preferred Skills
Experience with customer support software (e.g., Zendesk, Freshdesk, Intercom)
Background in SaaS, HR tech, or career services
Bilingual abilities a plus
What We Offer
Competitive pay with growth opportunities
Flexible remote work environment
Opportunity to be part of a growing SaaS platform making a real difference for job seekers
A supportive, collaborative team culture
$29k-36k yearly est. 23d ago
Technical Service Rep
Global 4.1
Millersburg, OH jobs
Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s).
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ensure quality of coatings
Analyze customer issues and troubleshoot technical problems.
Directly responsible for all service activities within assigned territory/account(s) including:
On-site product testing and refinement
Customer personnel training and development as directed.
Product and process issue resolution
Process documentation in a timely manner and as directed.
Process auditing
Other assigned service requirements as directed/assigned.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
Collaborate with other team members to escalate complex technical issues.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required/Preferred
High school graduate or equivalent required
Minimum 1-year related finishing experience or laboratory formulation experience.
Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
Excellent motivational facilitator skills
Excellent people and leadership skills
Excellent analytical and organizational skills
Excellent verbal and written communication skills
Excellent score on color examination
Computer skills include word processing and spread sheets.
Ability to objectively assess positive performance and address performance issues.
Self-motivated, proactive, aggressive, and self-assured work ethics
Provide leadership (leading by example with confident decision-making ability)
Ability to think creatively to define and address personal, group or business needs and opportunities.
Ability to travel as required.
Reasoning Ability
Comprehend technology uses and applications.
Demonstrate outstanding problem solving and critical thinking skills.
$49k-69k yearly est. Auto-Apply 43d ago
Client Relations Specialist
Global 4.1
Beachwood, OH jobs
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs
Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
Maintain up-to-date knowledge of company products and services
Effectively provide client support and communication
Facilitate inter departmental communication to provide effective client support
Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
Assist sales team with identifying opportunities to up-sell / cross sell services and products
Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
Liaise between customers, contractors, sales reps and appropriate personnel
Interacts with customers including contractors to provide support and information on an assigned product or service
Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
Be familiar with other product and services to support staff of Client Relation Specialists
Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
Performs other related duties as assigned
Collaborate with regional sales resources to improve their customer service experience
Escalate issues or situations as appropriate
Understand contractor, sales representative and customer perspectives to improve their order experience
Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work
High School Diploma or GED
Strong verbal and excellent written communication skills; strong attention to detail
Excellent time management skills
Excellent customer service skills
Ability to develop working relationships at multiple levels of the organization
Collaborative team player with the ability to build consensus
Proficient with Microsoft Office Suite and SAP
Ability to handle change and ambiguity
Effective in a fast paced environment
Ability to be self-directed and motivated
Ability to work at a focused and continuous pace
The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
$56k-66k yearly Auto-Apply 60d+ ago
Creative Services Professional
Heidelberg Distributing 4.2
Dayton, OH jobs
Heidelberg Distributing Company began in 1938, with founder Albert W. Vontz operating the business with “one man and one truck.” Now, Heidelberg services more than 26,000 retail and industry establishments across all counties in Ohio and Kentucky with our office locations in Cincinnati, Cleveland, Columbus, Dayton, Lorain, Toledo, Youngstown, Ohio and well as Hebron, Kentucky. Family owned and operated for 84 years; Heidelberg was acquired by Redwood Holdings, another family-owned operation, in 2022. Heidelberg proudly distributes the finest wine, premium beer, quality spirits, and more, to your favorite stores, venues and restaurants. Heidelberg is committed to investing in our 1,600+ Associate base, beverage industry and our communities. With our longstanding history in this industry, Heidelberg continues to thrive, adapt, and lead the way to our customer's number one choice
JOB SUMMARY
Independently concepting the layout and design for a wide range of projects (posters, banners, menus, feature cards, invites, event programs) predominately for the beer and wine industry in individual markets. Sets up and prints recurrent and specialty jobs.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Completes projects from start to finish including, but not limited to, design, proofs, edits, printing, binding, cutting, and installing grommets
Copy/text and some art files provided but must research availability when necessary
Follows brand guidelines for various supplier partners and the Company
Obtains approval of jobs by submitting proofs to company Associates
Ability to effectively communicate and meet with company Associates by email, phone and in person
Completes projects in a timely manner by coordinating with customer and occasionally outside vendors, art services, printers, etc
Utilizes printing software for imposition, setup and printing
Ability to organize and prioritize jobs as they are received through our online order form
Operates printing and finishing equipment and troubleshoots issues as needed
Orders and inventories paper stock and other consumables
Coaches and assists associates with proper use of order platform and project solutions
QUALIFICATIONS AND REQUIREMENTS
Proficient with Adobe products (InDesign, Photoshop, Illustrator, Acrobat)
Time-management, project-management and communication skills a must
Graphic design degree preferred or proven experiential skills
Experience in a print facility preferred
Energetic and team player
Deadline-oriented
Attention to details
Customer-focus
Mac proficiency
WORKING CONDITIONS
This position operates in a professional office environment
Expected hours of work are Monday through Friday during the Company's regular business hours
Regular, consistent attendance is required. Dress code is business casual
While performing the duties of this job, employee is required to stand; balance; walk; climb stairs; sit; use hands to feel and handle objects, tools or controls, including standard office equipment such as computers, phones, printers
Reach with hands and arms; talk; hear; and have specific vision abilities including close vision, distance vision, color vision and ability to focus
Lift up to 50lbs, when moving and/or loading paper
Heidelberg Distributing Company is an equal opportunity employer. We celebrate and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. The Company prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.