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Quality Control Manager jobs at Middlesex School

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  • Program Manager, MassHealth Quality (Hybrid)

    University of Massachusetts 4.1company rating

    Quincy, MA jobs

    Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Office Of Clinical Affairs - W401300 Job Type: Full-Time -W60- Non Unit Professional Num. Openings: 1 Post Date: Aug. 28, 2025 Work Location: Hybrid Salary Minimum: USD $80,000.00/Yr. Salary Maximum: USD $95,000.00/Yr. POSITION SUMMARY: Under the general direction of the Director of the MassHealth Quality Office (MQO) in the Office of Clinical Affairs (OCA), or designee, the Quality Program Manager is responsible for managing quality-related activities for MassHealth quality programs. ESSENTIAL FUNCTIONS: Quality Program Strategy and Design: * Collaborate with the Director, or designee, and MassHealth program teams (including the MassHealth Office of Behavioral Health, the MassHealth Office of Long-Term Services and Supports, the MassHealth Office of Provider and Pharmacy Programs, and or the MassHealth Payment and Care Delivery Innovation team) on development of strategy and design of quality programs including for behavioral health providers, Integrated Care Programs, and acute hospitals. Collaborate with MQO leadership and MassHealth program teams to develop program elements including: * Selection of quality and health equity measures * Setting of performance targets * Establishing and testing performance assessment methodologies * Maintaining and updating contractual and regulatory documents to accurately reflect quality program design * Work with MassHealth, MQO, and OCA to ensure that organization-wide quality initiatives are aligned and advancing MassHealth quality strategic goals Quality Program Implementation & Program Management: * Act as a subject matter expert on quality improvement, quality measurement, and evaluation. * Provide consultation and leadership in quality measurement and evaluation to MassHealth and OCA program staff * Maintain current knowledge of major national quality initiatives and directions related to Medicaid programs * Establish and maintain linkages within OCA, MassHealth, and other UMass Chan Medical School departments to develop and staff quality related projects for the MassHealth organization. * Provide strategic input and direction for the Quality Office in designing and implementing quality improvement activities for MassHealth quality programs. * Manage day-to-day logistics and operational needs of the program, convening and providing overall direction to program teams, and identifying and addressing problems which may adversely affect performance of the program * Coordinate formal communications and meetings among senior program leadership, as well as working with senior departmental management regarding program needs and concern Quality Stakeholder Engagement: * At the direction of the MQO director, represent the Quality Offices work at the state, regional and national levels (research planning, scientific study groups, conferences, and committees). Cross-Cutting Quality Initiatives: * Collaborate with a staff of individuals who provide direct support to MassHealth Programs and conduct the activities of the MassHealth Quality Office. * Hire, advise and directly supervise and evaluate performance of other staff, as applicable. Provide functional supervision of other specific project/program staff as needed * Review and monitor compliance with the federal and state regulations. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Masters Degree or equivalent in Health Care or Business Administration, Public Health, or a quality related health care field. * 2-3 years experience with health care quality measurement and performance programs Experience with acute hospital, behavioral health, and/or long-term services and supports quality measurement * Experience working in a matrixed environment * Demonstrating excellent communication and presentation skills, both oral and written Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
    $80k-95k yearly 60d+ ago
  • Program Manager, MassHealth Quality (Hybrid)

    University of Massachusetts Medical School 4.3company rating

    Quincy, MA jobs

    Under the general direction of the Director of the MassHealth Quality Office (MQO) in the Office of Clinical Affairs (OCA), or designee, the Quality Program Manager is responsible for managing quality-related activities for MassHealth quality programs. Responsibilities ESSENTIAL FUNCTIONS: Quality Program Strategy and Design: * Collaborate with the Director, or designee, and MassHealth program teams (including the MassHealth Office of Behavioral Health, the MassHealth Office of Long-Term Services and Supports, the MassHealth Office of Provider and Pharmacy Programs, and or the MassHealth Payment and Care Delivery Innovation team) on development of strategy and design of quality programs including for behavioral health providers, Integrated Care Programs, and acute hospitals. Collaborate with MQO leadership and MassHealth program teams to develop program elements including: * Selection of quality and health equity measures * Setting of performance targets * Establishing and testing performance assessment methodologies * Maintaining and updating contractual and regulatory documents to accurately reflect quality program design * Work with MassHealth, MQO, and OCA to ensure that organization-wide quality initiatives are aligned and advancing MassHealth quality strategic goals Quality Program Implementation & Program Management: * Act as a subject matter expert on quality improvement, quality measurement, and evaluation. * Provide consultation and leadership in quality measurement and evaluation to MassHealth and OCA program staff * Maintain current knowledge of major national quality initiatives and directions related to Medicaid programs * Establish and maintain linkages within OCA, MassHealth, and other UMass Chan Medical School departments to develop and staff quality related projects for the MassHealth organization. * Provide strategic input and direction for the Quality Office in designing and implementing quality improvement activities for MassHealth quality programs. * Manage day-to-day logistics and operational needs of the program, convening and providing overall direction to program teams, and identifying and addressing problems which may adversely affect performance of the program * Coordinate formal communications and meetings among senior program leadership, as well as working with senior departmental management regarding program needs and concern Quality Stakeholder Engagement: * At the direction of the MQO director, represent the Quality Office's work at the state, regional and national levels (research planning, scientific study groups, conferences, and committees). Cross-Cutting Quality Initiatives: * Collaborate with a staff of individuals who provide direct support to MassHealth Programs and conduct the activities of the MassHealth Quality Office. * Hire, advise and directly supervise and evaluate performance of other staff, as applicable. Provide functional supervision of other specific project/program staff as needed * Review and monitor compliance with the federal and state regulations. * Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: * Masters Degree or equivalent in Health Care or Business Administration, Public Health, or a quality related health care field. * 2-3 years experience with health care quality measurement and performance programs Experience with acute hospital, behavioral health, and/or long-term services and supports quality measurement * Experience working in a matrixed environment * Demonstrating excellent communication and presentation skills, both oral and written
    $108k-133k yearly est. Auto-Apply 29d ago
  • Facilities & Construction - Quality Control & Operations Manager

    Sacred Heart University 4.3company rating

    Fairfield, CT jobs

    The Quality Control & Operations Manager (QCOM) is responsible for managing and performing the daily QC responsibilities of specific assigned projects to ensure the projects are constructed in accordance with the established University standards. The role includes direct oversight and review of the entire documentation and physical inspection phase of the workflow process and working with other in-house personnel (e.g., Project Managers, Capital Projects Director, etc.) and external personnel to produce and document quality projects. The incumbent reports directly to the Executive Director of Capital Projects. In addition to the above, the position will require to be the facilities liaison between off-campus entities & University Construction & Facilities Department director(s). Principal Duties & Responsibilities The QCOM must be on the project site at all times during physical work activities. The QCOM will be an individual within an on-site work organization who will be responsible for overall project QC management and have the authority to act in all QC matters. The QCOM will aid in the continued development, implementation, and administration of the university-specific QC Plan for projects in the construction phase. Ensure all project personnel, including CMs/ GCs/ subcontractors, understand and comply with the University QC requirements. Certify that all submittals are in compliance with contract requirements. Develop the Preparatory QA/QC Meeting agendas, facilitate the Preparatory Meetings, and participate in the Initial, Follow-up, and Final Inspections. Conducts preparatory, initial, and follow-up meetings to establish an understanding of the standards of Construction desired for each definable feature of work. Verifies and documents that all materials received for the project are in conformance with approved submittals and contract specifications. Verifies all onsite materials are handled and stored properly for use on the project Review plans and specifications to ensure requirements are met for each scope of work within assigned Projects. Complete necessary inspection reports and documentation.Records daily quality control observations on all construction activities in daily inspection logs and takes photos of the progress. Inspect and evaluate the adequacy of work performed by contractors; Identify non-conformities, analyze root causes, and inform stakeholders of required corrective measures. Coordinate University QC activities with GC/ CMs. Maintain daily project reports/ logs for assigned Projects. Manage and monitor required University owned material & systems testing and verify proper testing process of CM owned scope. Conduct pre-final/final inspections; establish punch list; and ensure all deficiencies are corrected. Conduct and/or attend QC meetings. Verify that the assembling and submittals required by the Contractor(s) for project closeout documents include O&M manuals, as-builts, warranties, and other relevant project-specific information/ data per University standards. Prepare documentation for each definable feature of work in their area of responsibility; Distribute written inspection/test results to appropriate project personnel/stakeholders. Ability to organize tasks and work efficiently Assist the Executive Director of Capital Projects with project management related tasks in the construction phase as assigned; Schedule monitoring Financial monitoring Closeout phase administration Development & administering of scope required for Existing Facility Assessments Other duties as assigned. Knowledge, Skills, Abilities & Other Attributes Bachelor's Degree from an accredited college or university program in one of the following disciplines: Engineering, Architecture, Construction Management, Engineering Technology, Building Construction, or Building Science; related field or equivalent combination of education and experience may be substituted for this requirement. Must have 5+ years of relevant construction experience as a quality control manager or have worked in the construction field for a CM/GC firm for medium ($10 million or more) construction projects. Must have a good understanding of applicable construction laws for local, state, and federal regulatory requirements. Ability to communicate with clients in written and oral formats, solve problems, and have attention to detail with proper paperwork. Ability to prioritize and organize own work to meet agreed-upon deadlines. Works with others to achieve team goals. Thorough knowledge and understanding of construction means and methods. Unusual Working Conditions Able to navigate through active construction sites and adhere to all site safety requirements necessary to accomplish inspections as required for the role. May require evening and weekend hours.
    $90k-116k yearly est. 57d ago
  • Director, Quality & Equity MassHealth

    University of Massachusetts 4.1company rating

    Quincy, MA jobs

    Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Office Of Clinical Affairs - W401300 Job Type: Full-Time -W60- Non Unit Professional Num. Openings: 1 Post Date: Nov. 7, 2025 Work Location: Hybrid Salary Minimum: USD $135,000.00/Yr. Salary Maximum: USD $150,000.00/Yr. The Director of Quality and Equity for MassHealth supports the Office of Clinical Affairs and MassHealth teams in the development and implementation of quality and equity programs including a broad range of quality measures to ensure compliance and promote quality for all applicable stakeholders, including state, federal, Accountable Care Organizations (ACOs), Managed Care Organizations (MCOs), acute hospitals, and members. The Director of Quality and Equity MassHealth reports to the MassHealth Chief Medical Officer/Director of the Office of Clinical Affairs (OCA) or their designee. Provides leadership in the development, implementation, and management of quality and equity programs with robust reporting mechanisms and performance improvement related to a broad range of ACO, MCO, and acute hospital-related quality activities. Serves as a thought leader on population health management as relates to quality and performance improvement. * In conjunction with MassHealth leadership, responsible for the development and ongoing implementation and evolution of robust reporting mechanisms to track, monitor and report on MassHealth health quality- related performance (i.e., aggregate and disaggregated quality of care, access, member experience measures.) * Design, implement and maintain MassHealth quality and equity programs. * Convene MassHealth and OCA teams as relevant to provide ongoing input on quality and equity programs and to ensure alignment with MassHealth quality programs and strategy. * Design, implement and maintain a robust strategy for measuring quality of care, utilization, and member experience for MassHealth entities including ACOs and MCOs. * Monitor performance on quality of care, utilization, and member experience measures. * Analyze quality and equity data in service of program goals. * Design and implement a quality and equity reporting strategy for internal and external stakeholders in order to: * Publicly report on quality and equity performance in accordance with applicable regulatory and other requirements. * Inform MassHealth program and policy development and implementation. * Support performance management of accountable entities in collaboration with MassHealth contract management staff and teams. * Lead the development and implementation of MassHealths internal and external processes and practices for development of quality and equity improvement goals and strategies and implementation of quality and equity improvement action plans for accountable entities in collaboration with MassHealth clinical, contract management, and quality teams as well as with MassHealth providers. * Lead communication with external stakeholders on quality and equity programs. * Represent MassHealth on external stakeholder groups related to MassHealth quality and equity programs and lead development of related materials and communications. * Partner with MassHealth Quality Team and MassHealth contracted vendors to comply with annual and other CMS quality reporting and improvement processes as required for MassHealth plans. * Stay current on regulatory environment; serve as internal consultant to provide guidance and input on all matters concerning clinical compliance and regulation; implement, and sustain efficient methods of assuring consistent compliance with all relevant regulatory and quality monitoring requirements. * Support case management and clinical review activities in collaboration with Office of Clinical Affairs staff, as needed; * Perform retrospective clinical review of claims and member records as required to support program integrity, compliance, and quality assurance activities. * Collaborate with staff to effectively meet departmental goals. * Perform other duties as required. Required Education: * A graduate degree in public health or public policy or other advanced degree in business or healthcare Required Experience: * At least seven (7) years of full-time, or equivalent, experience working in healthcare quality and/or equity measurement, healthcare quality and/or equity program implementation, and/or healthcare quality and/or equity improvement initiatives * At least five (5) years Of full time or, equivalent part-time, experience serving in a supervisory or managerial capacity * Demonstrated skills of developing, implementing, and evaluating quality and performance initiatives, including related to data collection and analysis * Demonstrated expertise in local, regional, and/or national quality measurement areas including state/federal regulations related to healthcare quality * Experience working with health care quality measures such as those employed by the Joint Commission, CMS, AHRQ, or health care systems * Demonstrated understanding of MassHealth innovations related to accountable care. * Flexibility and ability to thrive in a fast-paced, dynamic environment. * Excellent communication and presentation skills, both oral and written, to interact with leadership, staff, providers, and other stakeholders. * Competency in computer skills: Microsoft Word, Excel, PowerPoint, and database software Preferred Work Experience: * Demonstrated understanding of the current MassHealth ACO and MCO programs. * Experience developing quality measures for health care. * Working knowledge of complex federally funded innovative payment model projects and/or experience working in a Medicaid health system or provider group setting. Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
    $135k-150k yearly 53d ago
  • Director Quality, Accreditation, and Research - Center of Clinical Excellence

    University of Miami 4.3company rating

    Miami, FL jobs

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. CORE JOB SUMMARY he Director, Nursing administers the nursing program in a hospital or other medical facility to maintain standards of patient care. Moreover, the incumbent advises medical staff, department heads, and administrators in matters related to nursing services. CORE JOB FUNCTIONS 1. Directs, oversees, and evaluates all nursing personnel and staff. 2. Coordinates the activities of the department and guides staffing procedures. 3, Sets objectives and long-term goals for the nursing department. 4. Interprets policies and objectives of nursing service to staff and community groups. 5. Recommends establishment or revisions of policies, and develops organizational structure and standards of performance for legal compliance and high quality standards. 6. Controls budgets and monitors expenditures. 7. Ensures that nurses are current in competencies, assessments, licensures, certifications, and annual training. 8. Collaborates with other departments and professionals to streamline operations. 9. Relies on extensive experience and judgement to plan and accomplish goals. Reports to upper management. 10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 11. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's degree in relevant field Certification and Licensing: Registered Nurse Licensing (RN) Experience: Minimum 5 years of relevant experience Department Addendum The Director of Nursing, Quality, Research, and Accreditation provides system-level leadership to advance nursing quality, professional practice, research, and accreditation across the University of Miami Health System. This role connects initiatives in patient quality, Magnet , and other accreditations while designing and implementing sustainable structures that support nursing practice, evidence-based practice, and dissemination of scholarly work. The Director manages direct reports, collaborates across disciplines, and ensures nursing quality and research efforts are integrated into the health system's overall strategy for excellence. Knowledge, Skills and Attitudes: Ability to maintain effective interpersonal relationships Ability to communicate effectively in both oral and written form Knowledge of business and management principles Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop and train others. Strategic Leadership & Accreditation Lead system-wide nursing quality, Magnet , and accreditation activities in alignment with UHealth goals and standards. Drive a culture of excellence, inquiry, and evidence-based practice across nursing services. Serve as a resource and advisor for accreditation readiness, Magnet documentation, and regulatory compliance. Quality Improvement & Data Oversight Oversee nursing quality metrics and use data to guide improvement strategies. Partner with operational leaders to design, implement, and evaluate quality improvement initiatives. Ensure alignment with organizational performance improvement and patient safety priorities. Research & Evidence-Based Practice Build infrastructure to support nursing research and evidence-based practice (EBP). Mentor nurses in project design, implementation, and dissemination. Foster academic and community partnerships to advance nursing scholarship. Promote dissemination of outcomes through internal venues, publications, and professional conferences. Leadership & Operations Recruit, develop, and lead a team of professionals dedicated to quality, research, and accreditation. Collaborate with the Executive Director, Center of Clinical Excellence, and senior nursing leadership to align initiatives with organizational goals. Manage fiscal, operational, and staffing resources to achieve departmental and system objectives. Compliance & Readiness Ensure structures are in place for continuous readiness for Magnet and other accreditation surveys. Monitor compliance with internal policies and external standards. Represent nursing on system-wide quality, safety, and accreditation committees. Qualifications Education: Doctor of Nursing Practice (DNP) or PhD in Nursing required. Master's in Nursing with significant leadership and research experience may be considered. Licensure: Current Florida RN license (or eligible for licensure). Experience: Minimum of 7 years progressive nursing leadership. Demonstrated expertise in quality improvement, accreditation, Magnet , and nursing research. Proven success in leading teams and disseminating scholarly work. Skills & Abilities: Strong leadership presence with ability to influence across all levels. Advanced knowledge of accreditation, regulatory, and quality standards. Excellent project management, mentoring, and communication skills. Ability to analyze complex data and translate into actionable improvements. Working Conditions Full-time hybrid position with required onsite presence for leadership, collaboration, and accreditation activities. Occasional evening or weekend responsibilities related to site visits, system needs, The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H18
    $107k-127k yearly est. Auto-Apply 57d ago
  • Manager, Patient Safety & Quality Assurance - Radiology

    University of Miami Miller School of Medicine 4.3company rating

    Miami, FL jobs

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Department of Radiology Administration is currently seeking a full time Manager, Patient Safety & Quality Assurance to work in Miami. The incumbent in this position conducts routine, focused, and directed audits of human subject protocols to ensure compliance with federal and local regulations and guidelines. The incumbent in this position advises appropriate institutional officials of deficiencies, and recommends necessary corrective actions, with follow up to ensure that needed actions have been implemented. The Manager, Quality Assurance also trains and mentors quality assurance auditors. General Responsibilities * Remains in compliance with federal, state, and local regulations, and extramural agencies' requirements, and conducts inquiries of laboratories and research protocols. * Prepares reports of investigations and inquiries for internal or external use. * Assists in the preparation and presentation of educational programs. * Assists with required written responses to observations resulting from audits conducted by regulatory agencies. * Reviews audit reports and plans of quality assurance auditors. * Monitors new legislation or changes in regulations that might affect the University's compliance in conducting research and recommends changes to administrative policies and procedures. Creates, revises, and maintains internal policies and standard operating procedures, as well as University-wide policies intended to assist University researchers in maintaining compliance with research standards and guidelines. * Assists with the preparation of annual reports, summarizing efforts taken and changes to be implemented at both University and department levels. * Maintains quality assurance related databases and electronic and paper audit files. * Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. * Ensures employees are trained on controls within the function and on university policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's degree or equivalent combination of experience and related education and certifications required. Certification and Licensing: ARRT preferred. Experience: Minimum 5 years of experience in medical imaging, plus 5 years supervisory experience. Practical experience in quality management and knowledge of federal, state and local regulations are also necessary. Knowledge, Skills and Attitudes: * Ability to maintain effective interpersonal relationships * Ability to communicate effectively in both oral and written form * Skill in collecting, organizing and analyzing data * Ability to recognize, analyze, and solve a variety of problems * Ability to exercise sound judgment in making critical decisions DEPARTMENT ADDENDUM Department Specific Functions Operational Responsibilities: * Responsible for administration of Imaging Department Regulatory Compliance, Quality Management, and Patient Safety Programs. * Monitors compliance of regulatory requirements related to Radiology: Joint Commission, AHCA Hospital Regulations, and CMS and UM Risk Management Regulations. * Conducts regulatory compliance, quality & risk assessments, and recommends corrective actions, process improvements, and interventions, which reduce the risk of adverse outcomes and improve the quality of patient care delivered. * Provide monthly radiology statistics report for administration * Acts as Patient Safety Director in the absence of. Process Improvement * Develops, researches, writes, and maintains policies & procedures encompassing all facets of UMHC Imaging Services (UHealth Enterprise). * To incorporate changes in institutional policies. * To cover changes in policies and procedures from other departments that may impact the Department of Radiology. * Changes in practices which are based on improved efficiency and increased patient safety. Technical Responsibilities: * Provides ongoing education to departmental employees and faculty regarding new activities or initiatives, including development of processes and materials that promote quality initiatives, risk prevention, safe work practices and patient safety. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H13
    $55k-74k yearly est. Auto-Apply 25d ago
  • Manager, Patient Safety & Quality Assurance - Radiology

    University of Miami 4.3company rating

    Miami, FL jobs

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Department of Radiology Administration is currently seeking a full time Manager, Patient Safety & Quality Assurance to work in Miami. The incumbent in this position conducts routine, focused, and directed audits of human subject protocols to ensure compliance with federal and local regulations and guidelines. The incumbent in this position advises appropriate institutional officials of deficiencies, and recommends necessary corrective actions, with follow up to ensure that needed actions have been implemented. The Manager, Quality Assurance also trains and mentors quality assurance auditors. General Responsibilities * Remains in compliance with federal, state, and local regulations, and extramural agencies' requirements, and conducts inquiries of laboratories and research protocols. * Prepares reports of investigations and inquiries for internal or external use. * Assists in the preparation and presentation of educational programs. * Assists with required written responses to observations resulting from audits conducted by regulatory agencies. * Reviews audit reports and plans of quality assurance auditors. * Monitors new legislation or changes in regulations that might affect the University's compliance in conducting research and recommends changes to administrative policies and procedures. Creates, revises, and maintains internal policies and standard operating procedures, as well as University-wide policies intended to assist University researchers in maintaining compliance with research standards and guidelines. * Assists with the preparation of annual reports, summarizing efforts taken and changes to be implemented at both University and department levels. * Maintains quality assurance related databases and electronic and paper audit files. * Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. * Ensures employees are trained on controls within the function and on university policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's degree or equivalent combination of experience and related education and certifications required. Certification and Licensing: ARRT preferred. Experience: Minimum 5 years of experience in medical imaging, plus 5 years supervisory experience. Practical experience in quality management and knowledge of federal, state and local regulations are also necessary. Knowledge, Skills and Attitudes: * Ability to maintain effective interpersonal relationships * Ability to communicate effectively in both oral and written form * Skill in collecting, organizing and analyzing data * Ability to recognize, analyze, and solve a variety of problems * Ability to exercise sound judgment in making critical decisions DEPARTMENT ADDENDUM Department Specific Functions Operational Responsibilities: * Responsible for administration of Imaging Department Regulatory Compliance, Quality Management, and Patient Safety Programs. * Monitors compliance of regulatory requirements related to Radiology: Joint Commission, AHCA Hospital Regulations, and CMS and UM Risk Management Regulations. * Conducts regulatory compliance, quality & risk assessments, and recommends corrective actions, process improvements, and interventions, which reduce the risk of adverse outcomes and improve the quality of patient care delivered. * Provide monthly radiology statistics report for administration * Acts as Patient Safety Director in the absence of. Process Improvement * Develops, researches, writes, and maintains policies & procedures encompassing all facets of UMHC Imaging Services (UHealth Enterprise). * To incorporate changes in institutional policies. * To cover changes in policies and procedures from other departments that may impact the Department of Radiology. * Changes in practices which are based on improved efficiency and increased patient safety. Technical Responsibilities: * Provides ongoing education to departmental employees and faculty regarding new activities or initiatives, including development of processes and materials that promote quality initiatives, risk prevention, safe work practices and patient safety. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H13
    $55k-74k yearly est. 24d ago
  • Director, Quality & Equity MassHealth

    University of Massachusetts Medical School 4.3company rating

    Quincy, MA jobs

    The Director of Quality and Equity for MassHealth supports the Office of Clinical Affairs and MassHealth teams in the development and implementation of quality and equity programs including a broad range of quality measures to ensure compliance and promote quality for all applicable stakeholders, including state, federal, Accountable Care Organizations (ACOs), Managed Care Organizations (MCOs), acute hospitals, and members. The Director of Quality and Equity MassHealth reports to the MassHealth Chief Medical Officer/Director of the Office of Clinical Affairs (OCA) or their designee. Provides leadership in the development, implementation, and management of quality and equity programs with robust reporting mechanisms and performance improvement related to a broad range of ACO, MCO, and acute hospital-related quality activities. Serves as a thought leader on population health management as relates to quality and performance improvement. Responsibilities In conjunction with MassHealth leadership, responsible for the development and ongoing implementation and evolution of robust reporting mechanisms to track, monitor and report on MassHealth health quality- related performance (i.e., aggregate and disaggregated quality of care, access, member experience measures.) Design, implement and maintain MassHealth quality and equity programs. Convene MassHealth and OCA teams as relevant to provide ongoing input on quality and equity programs and to ensure alignment with MassHealth quality programs and strategy. Design, implement and maintain a robust strategy for measuring quality of care, utilization, and member experience for MassHealth entities including ACOs and MCOs. Monitor performance on quality of care, utilization, and member experience measures. Analyze quality and equity data in service of program goals. Design and implement a quality and equity reporting strategy for internal and external stakeholders in order to: Publicly report on quality and equity performance in accordance with applicable regulatory and other requirements. Inform MassHealth program and policy development and implementation. Support performance management of accountable entities in collaboration with MassHealth contract management staff and teams. Lead the development and implementation of MassHealth's internal and external processes and practices for development of quality and equity improvement goals and strategies and implementation of quality and equity improvement action plans for accountable entities in collaboration with MassHealth clinical, contract management, and quality teams as well as with MassHealth providers. Lead communication with external stakeholders on quality and equity programs. Represent MassHealth on external stakeholder groups related to MassHealth quality and equity programs and lead development of related materials and communications. Partner with MassHealth Quality Team and MassHealth contracted vendors to comply with annual and other CMS quality reporting and improvement processes as required for MassHealth plans. Stay current on regulatory environment; serve as internal consultant to provide guidance and input on all matters concerning clinical compliance and regulation; implement, and sustain efficient methods of assuring consistent compliance with all relevant regulatory and quality monitoring requirements. Support case management and clinical review activities in collaboration with Office of Clinical Affairs staff, as needed; Perform retrospective clinical review of claims and member records as required to support program integrity, compliance, and quality assurance activities. Collaborate with staff to effectively meet departmental goals. Perform other duties as required. Qualifications Required Education: A graduate degree in public health or public policy or other advanced degree in business or healthcare Required Experience: 5-7 years combined experience in clinical practice, health plan or health system quality management, practice management & redesign, and/or health services evaluation Demonstrated skills of developing, implementing, and evaluating quality and performance initiatives, including related to data collection and analysis Demonstrated expertise in local, regional, and/or national quality measurement areas including state/federal regulations related to healthcare quality Experience working with health care quality measures such as those employed by the Joint Commission, CMS, AHRQ, or health care systems Demonstrated understanding of MassHealth innovations related to accountable care. Flexibility and ability to thrive in a fast-paced, dynamic environment. Excellent communication and presentation skills, both oral and written, to interact with leadership, staff, providers, and other stakeholders. Competency in computer skills: Microsoft Word, Excel, PowerPoint, and database software Additional Information Preferred Work Experience: Demonstrated understanding of the current MassHealth ACO and MCO programs. Experience developing quality measures for health care. Working knowledge of complex federally funded innovative payment model projects and/or experience working in a Medicaid health system or provider group setting.
    $135k-166k yearly est. Auto-Apply 49d ago
  • Director, Quality & Equity MassHealth

    University of Massachusetts Medical School 4.3company rating

    Quincy, MA jobs

    The Director of Quality and Equity for MassHealth supports the Office of Clinical Affairs and MassHealth teams in the development and implementation of quality and equity programs including a broad range of quality measures to ensure compliance and promote quality for all applicable stakeholders, including state, federal, Accountable Care Organizations (ACOs), Managed Care Organizations (MCOs), acute hospitals, and members. The Director of Quality and Equity MassHealth reports to the MassHealth Chief Medical Officer/Director of the Office of Clinical Affairs (OCA) or their designee. Provides leadership in the development, implementation, and management of quality and equity programs with robust reporting mechanisms and performance improvement related to a broad range of ACO, MCO, and acute hospital-related quality activities. Serves as a thought leader on population health management as relates to quality and performance improvement. Responsibilities * In conjunction with MassHealth leadership, responsible for the development and ongoing implementation and evolution of robust reporting mechanisms to track, monitor and report on MassHealth health quality- related performance (i.e., aggregate and disaggregated quality of care, access, member experience measures.) * Design, implement and maintain MassHealth quality and equity programs. * Convene MassHealth and OCA teams as relevant to provide ongoing input on quality and equity programs and to ensure alignment with MassHealth quality programs and strategy. * Design, implement and maintain a robust strategy for measuring quality of care, utilization, and member experience for MassHealth entities including ACOs and MCOs. * Monitor performance on quality of care, utilization, and member experience measures. * Analyze quality and equity data in service of program goals. * Design and implement a quality and equity reporting strategy for internal and external stakeholders in order to: * Publicly report on quality and equity performance in accordance with applicable regulatory and other requirements. * Inform MassHealth program and policy development and implementation. * Support performance management of accountable entities in collaboration with MassHealth contract management staff and teams. * Lead the development and implementation of MassHealth's internal and external processes and practices for development of quality and equity improvement goals and strategies and implementation of quality and equity improvement action plans for accountable entities in collaboration with MassHealth clinical, contract management, and quality teams as well as with MassHealth providers. * Lead communication with external stakeholders on quality and equity programs. * Represent MassHealth on external stakeholder groups related to MassHealth quality and equity programs and lead development of related materials and communications. * Partner with MassHealth Quality Team and MassHealth contracted vendors to comply with annual and other CMS quality reporting and improvement processes as required for MassHealth plans. * Stay current on regulatory environment; serve as internal consultant to provide guidance and input on all matters concerning clinical compliance and regulation; implement, and sustain efficient methods of assuring consistent compliance with all relevant regulatory and quality monitoring requirements. * Support case management and clinical review activities in collaboration with Office of Clinical Affairs staff, as needed; * Perform retrospective clinical review of claims and member records as required to support program integrity, compliance, and quality assurance activities. * Collaborate with staff to effectively meet departmental goals. * Perform other duties as required. Qualifications Required Education: * A graduate degree in public health or public policy or other advanced degree in business or healthcare Required Experience: * At least seven (7) years of full-time, or equivalent, experience working in healthcare quality and/or equity measurement, healthcare quality and/or equity program implementation, and/or healthcare quality and/or equity improvement initiatives * At least five (5) years Of full time or, equivalent part-time, experience serving in a supervisory or managerial capacity * Demonstrated skills of developing, implementing, and evaluating quality and performance initiatives, including related to data collection and analysis * Demonstrated expertise in local, regional, and/or national quality measurement areas including state/federal regulations related to healthcare quality * Experience working with health care quality measures such as those employed by the Joint Commission, CMS, AHRQ, or health care systems * Demonstrated understanding of MassHealth innovations related to accountable care. * Flexibility and ability to thrive in a fast-paced, dynamic environment. * Excellent communication and presentation skills, both oral and written, to interact with leadership, staff, providers, and other stakeholders. * Competency in computer skills: Microsoft Word, Excel, PowerPoint, and database software Additional Information Preferred Work Experience: * Demonstrated understanding of the current MassHealth ACO and MCO programs. * Experience developing quality measures for health care. * Working knowledge of complex federally funded innovative payment model projects and/or experience working in a Medicaid health system or provider group setting.
    $135k-166k yearly est. Auto-Apply 17d ago
  • Manager of Educator Quality

    New Bedford Public Schools 4.0company rating

    New Bedford, MA jobs

    OFFICIAL TITLE: School-based Manager of Educator Quality WORKING TITLE: School Manager of Educator Quality MONTHS: 12 SUMMARY DESCRIPTION OF CLASSIFICATION: School-based Manager of Educator Quality reports to the school's Principal and is a key member of the Instructional Leadership Team. The Manager of Educator Quality (MEQ) is responsible for the management and development of teachers, and the improvement of instructional practices of educators. The MEQ plans professional development both inside and outside of the classroom in conjunction with the team and takes responsibility for the academic programming alongside of the Principal. MINIMUM QUALIFICATION STANDARDS KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of current educational principles, best practices and procedures in development and implementation of ELA curriculum, instruction, and assessment K-12. Knowledge of local, state and national standards and assessments and ability to support their application, development and implementation. Knowledge of district goalsto provide support through school visits, data analysis, and collaboration with other NBPS offices. Ability to effectively collaborate with staff, parents, and state and national colleagues to implement and monitor the strategic plan. Qualifications: * An understanding of the leadership necessary to accelerate the work for school improvement; * Knowledge of how to obtain academic results through the use of various data points; * An ability to plan and manage processes that lead to achieving tangible goals * An ability to lead in a fast-paced environment and the capacity to navigate challenging situations and time constraints. * Excellent interpersonal and communication skills, including strong public speaking skills; EDUCATION, TRAINING, AND EXPERIENCE: Master's degree required from an accredited college or university. Course work in educational leadership or administration.; A valid Massachusetts Administrator License; Principal/Assistant Principal preferred. Minimum seven years combined experience as a classroom teacher and/or successful recent leadership experience in assessing program needs, instructional planning, assessment development, and professional development. DUTIES AND RESPONSIBILITIES Curriculum: * Participate in the development and evaluation of new curriculum. * Identify and lead a team of administrators and teachers who will assist in curriculum development. * Conduct research and collaborate with faculty and staff in the design and development of new curriculum. * Coordinate the review/assessment of current curriculum to ensure that course/program is meeting intended grade level curriculum standards. * Use evaluations and data to make recommendations for how to improve and edit curricula on an annual basis through the creation of a curriculum revision cycle. * Develop a five year plan of curriculum development including the replacement of outdated materials. Assessment: * Manage implementation and administration of all state, district, and school common assessments. * Facilitate weekly data meetings to analyze student work, review information regarding classroom assessments, and plan for instruction; * Collect and disseminate best practices, external resources in the areas of benchmark and unit assessment data. * Work with school and district leadership to identify key metrics to monitor district, school and student progress to allow for informed decision making. * Develop, manage and report on staff, student and community surveys. Analysis and Reporting: * Provide timely and clear reports on data analyzed. * Manage data dashboards and other regular reports or analysis that answer questions for key stakeholders, provide insight on student, school performance trends and patterns; and informs discussions and strategic decisions at the district and school levels, (e.g. aggregate and subgroup trends). * Create a "public package" of achievement and other student-level data and provide a clear understanding of what the data means to critical audiences (School Committee, families and community, foundations, etc.) Coaching and Development: * Oversee the growth and development of teachers that will result in changed practices and ongoing progress monitoring system that can point to accelerated improvement for all students * Develop and support a culture of reflective practice among teachers; * Plan and support facilitation of professional development; * Conduct regular formal and informal teacher observations; * Conduct regular coaching cycles with teachers; * Provide formal and informal growth-producing feedback on observations, lesson plan review, and more; * Develop resources and plans to support teachers' professional growth; * Evaluate teachers using the Massachusetts Educator Evaluation system; * Collaborate with principal to conduct significant professional development around new initiatives in the areas of curriculum, data management and analytics. * Conduct all duties as assigned by the Principal * Other duties as assigned by the Superintendent and Deputy Superintendent TERMS OF EMPLOYMENT: * CERTIFICATE AND LICENSE REQUIREMENTS: Meet appropriate DESE Administrator requirements, or ability to do so * PHYSICAL DEMANDS (Special requirements such as lifting heavy objects and frequent climbing): NONE * SPECIAL REQUIREMENTS (Frequent overtime or night work required, etc.): Some extended day work required. Occasional attendance at evening meetings (i.e., School Committee, PTA, and community). * OVERTIME ELIGIBLE: NO * Salary Range;$100,000- $105,000 negotiated based on experience This description may change at any time
    $100k-105k yearly 3d ago
  • Quality Coordinator (H) - Full Time - Bascom Palmer Eye Institute - Miami, FL

    University of Miami Miller School of Medicine 4.3company rating

    Miami, FL jobs

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Quality Coordinator in Miami, Florida. The Quality Coordinator ensures that the Contact Center Team maintains service level expectations and adheres to established policies and guidelines. This position supervises junior staff members and participates in training initiatives to ensure optimum efficiency within the unit. CORE JOB FUNCTIONS * Serves as the quality assurance team lead, role model, and subject matter expert for staff. * Provides performance coaching and support to phone colleagues, including development of tracking tools and aids. * Coordinates the daily work activities of the Quality Assurance Team. * Completes weekly scorecards for all team members. * Monitors, listens, and evaluates inbound customer calls and emails. * Holds one-on-one meetings with staff to provide coaching and feedback. * Works with management to set Call Quality Standards based on industry best practices. * Participates in the development and improvement of call monitoring formats and quality standards. * Assists management in the recruitment, selection, and onboarding of quality analysts. * Prepares and analyzes internal and external quality reports for management staff review. * Coordinates and co-leads quarterly calibration meetings with supervisors and team leads to ensure consistency in scoring methodologies. * Maintains data collection for quality assurance metrics within internal departmental database. * Tracks internal quality scores, identifies quality trends, and suggests action items to senior staff. * Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's Degree in relevant field Experience: Minimum 2 year of experience Knowledge, Skills and Attitudes: * Ability to communicate effectively in both oral and written form. * Ability to maintain effective interpersonal relationships. * Ability to work independently and/or in a collaborative environment. * Skill in collecting, organizing and analyzing data. * Skill in completing assignments accurately and with attention to detail. * Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Department Specifics The Quality Coordinator is responsible for ensuring the contact center team is maintaining service level expectations and adhering to established contact center policies and Quality Assurance guidelines. Performs tasks necessary to support the Quality Monitoring team and maintain quality and service standards within the organization. Under direct supervision, supervises a team of Quality Analysts, participates in QA and internal training initiatives, participates in quality calibration sessions and oversees the internal processes of the quality program. * Serves as the Quality Assurance team lead and role model for and subject matter expert for staff, call center team leads and management team; provides performance coaching and support to phone colleagues, including development of tracking tools and aids. * Coordinates the daily work activities of the Quality Assurance team; completes weekly Agent Scorecards for all team members which include Key Performance Indicator (KPI) metrics and Quality Assurance (QA) monitoring results; performs periodic quality analyst evaluations for consistency, fairness in scoring methodologies and training opportunities. * Monitors, listens and evaluates inbound customer calls and email; holds weekly one-on-one meetings to provide coaching and feedback as well as Quality Assurance team performance and goals. * Works with management to set Call Quality Standards based on industry best practices; participates in the development and improvement of call monitoring formats and quality standards; works with the Decision Support Analytical team to validate Quality Reports for the call center. * Assists management in recruitment, selection and onboarding of new Quality Analysts; leads and/or assists in the facilitation of the Quality Assurance Program for new hires; assists in training and coaching new agents in requirements and skills specific to their roles. * Prepares and analyzes internal and external quality reports for management staff review; coordinates and co-leads quarterly calibration meetings with supervisors and team leads to ensure consistency in scoring methodologies. * Maintains data collection for Quality Assurance metrics within internal departmental database; tracks internal quality scores - identifies quality trends and suggests action items to the Quality Manager and leadership team. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H7
    $54k-70k yearly est. Auto-Apply 37d ago
  • Quality Coordinator (H) - Full Time - Bascom Palmer Eye Institute - Miami, FL

    University of Miami 4.3company rating

    Miami, FL jobs

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Quality Coordinator in Miami, Florida. The Quality Coordinator ensures that the Contact Center Team maintains service level expectations and adheres to established policies and guidelines. This position supervises junior staff members and participates in training initiatives to ensure optimum efficiency within the unit. CORE JOB FUNCTIONS * Serves as the quality assurance team lead, role model, and subject matter expert for staff. * Provides performance coaching and support to phone colleagues, including development of tracking tools and aids. * Coordinates the daily work activities of the Quality Assurance Team. * Completes weekly scorecards for all team members. * Monitors, listens, and evaluates inbound customer calls and emails. * Holds one-on-one meetings with staff to provide coaching and feedback. * Works with management to set Call Quality Standards based on industry best practices. * Participates in the development and improvement of call monitoring formats and quality standards. * Assists management in the recruitment, selection, and onboarding of quality analysts. * Prepares and analyzes internal and external quality reports for management staff review. * Coordinates and co-leads quarterly calibration meetings with supervisors and team leads to ensure consistency in scoring methodologies. * Maintains data collection for quality assurance metrics within internal departmental database. * Tracks internal quality scores, identifies quality trends, and suggests action items to senior staff. * Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor's Degree in relevant field Experience: Minimum 2 year of experience Knowledge, Skills and Attitudes: * Ability to communicate effectively in both oral and written form. * Ability to maintain effective interpersonal relationships. * Ability to work independently and/or in a collaborative environment. * Skill in collecting, organizing and analyzing data. * Skill in completing assignments accurately and with attention to detail. * Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Department Specifics The Quality Coordinator is responsible for ensuring the contact center team is maintaining service level expectations and adhering to established contact center policies and Quality Assurance guidelines. Performs tasks necessary to support the Quality Monitoring team and maintain quality and service standards within the organization. Under direct supervision, supervises a team of Quality Analysts, participates in QA and internal training initiatives, participates in quality calibration sessions and oversees the internal processes of the quality program. * Serves as the Quality Assurance team lead and role model for and subject matter expert for staff, call center team leads and management team; provides performance coaching and support to phone colleagues, including development of tracking tools and aids. * Coordinates the daily work activities of the Quality Assurance team; completes weekly Agent Scorecards for all team members which include Key Performance Indicator (KPI) metrics and Quality Assurance (QA) monitoring results; performs periodic quality analyst evaluations for consistency, fairness in scoring methodologies and training opportunities. * Monitors, listens and evaluates inbound customer calls and email; holds weekly one-on-one meetings to provide coaching and feedback as well as Quality Assurance team performance and goals. * Works with management to set Call Quality Standards based on industry best practices; participates in the development and improvement of call monitoring formats and quality standards; works with the Decision Support Analytical team to validate Quality Reports for the call center. * Assists management in recruitment, selection and onboarding of new Quality Analysts; leads and/or assists in the facilitation of the Quality Assurance Program for new hires; assists in training and coaching new agents in requirements and skills specific to their roles. * Prepares and analyzes internal and external quality reports for management staff review; coordinates and co-leads quarterly calibration meetings with supervisors and team leads to ensure consistency in scoring methodologies. * Maintains data collection for Quality Assurance metrics within internal departmental database; tracks internal quality scores - identifies quality trends and suggests action items to the Quality Manager and leadership team. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H7
    $54k-70k yearly est. 36d ago
  • Leader Clinical Quality Nurse | FT Days

    University of Florida Health 4.5company rating

    Jacksonville, FL jobs

    The Clinical Quality Nurse Leader serves as a unit-based masters prepared RN providing clinical and analytical support within a multidisciplinary team working towards achieving the nursing vision for exceeding benchmarks for the patient and family experience, quality outcomes and nurse satisfaction. Provides clinical leadership through participation in multidisciplinary team and unit council activites to ensure excellence in nursing research, education and practice. The Clinical Quality Nurse Leader integrates emerging nursing science into practice and and is an advocate for reforming unit specific healthcare delivery systems to enhance best practices into action. Qualifications Required Education:: Master's in Nursing. For those responsible for the following departments, effective 07/01/2018, all current employees are required to have AWHONN FHM Intermediate or Advanced by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), Labor and Delivery (653100), Prenatal Diagnostic Program (653200), and Womens Acute Care Center (653500). After 07/01/18, new hires and transfers are required to have AWHONN FHM Intermediate or Advanced within 6 months. Preferred Education: N/A Necessary Skills:: 1. Knowledge of regulatory agency standards (i.e., TJC, AHA,), Nursing standards and Florida Nurse Practice Act. Demonstrated clinical skills in unit specific area/s. Required Licensure/Certifications:: -Licensed to practice nursing in the state of Florida -Current BLS certification. -For those responsible for the following departments, effective 07/01/2018, all current employees are required to have ACLS by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), 3N Obstetrics (650300), 3S Gyn-CC (650301), Labor and Delivery (653100), Normal Nursery-CC (653000), and Womens Acute Care Center (653500). After 07/01/18, new hires or transfers are required to have ACLS within 6 months. -For those responsible for the following departments, effective 07/01/2018, all current employees are required to have NRP by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), 3N Obstetrics (650300), 3S Gyn-CC (650301), 6S NICU Level 3 (660400), Labor and Delivery (653100), Neo Natal Transport (663000), Normal Nursery-CC (653000), and Womens Acute Care Center (653500). After 07/01/18, new hires or transfers are required to have NRP within 6 months. -For those responsible for the following departments, effective 07/01/2018, all current employees are required to have STABLE by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), 3N Obstetrics (650300), 3S Gyn-CC (650301), 6S NICU Level 3 (660400), Labor and Delivery (653100), Neo Natal Transport (663000), Normal Nursery-CC (653000), and Womens Acute Care Center (653500). After 07/01/18, new hires or transfers are required to have STABLE within 6 months. -Effective January 1, 2015, all new employees must have a professional certification within two years of hire or transfer into the position (If not in a position that currently requires certification). For certifications that require a specified number of cases or hours worked within the specialty, the certification must be applied for once the case/time requirement has been met, and the certification must be obtained within one year of the requirement having been met (e.g. oncology, chemotherapy, diabetes education). Preferred Licensure/Certifications:: N/A Required Experience:: 3-5 years practical clinical experience in specific patient population Preferred Experience:: N/A
    $50k-66k yearly est. 9d ago
  • Leader Clinical Quality Nurse

    University of Florida Health 4.5company rating

    Jacksonville, FL jobs

    The Clinical Quality Nurse Leader serves as a unit-based masters prepared RN providing clinical and analytical support within a multidisciplinary team working towards achieving the nursing vision for exceeding benchmarks for the patient and family experience, quality outcomes and nurse satisfaction. Provides clinical leadership through participation in multidisciplinary team and unit council activites to ensure excellence in nursing research, education and practice. The Clinical Quality Nurse Leader integrates emerging nursing science into practice and and is an advocate for reforming unit specific healthcare delivery systems to enhance best practices into action. Qualifications Required Education:: Master's in Nursing. For those responsible for the following departments, effective 07/01/2018, all current employees are required to have AWHONN FHM Intermediate or Advanced by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), Labor and Delivery (653100), Prenatal Diagnostic Program (653200), and Womens Acute Care Center (653500). After 07/01/18, new hires and transfers are required to have AWHONN FHM Intermediate or Advanced within 6 months. Preferred Education: N/A Necessary Skills:: 1. Knowledge of regulatory agency standards (i.e., TJC, AHA,), Nursing standards and Florida Nurse Practice Act. Demonstrated clinical skills in unit specific area/s. Required Licensure/Certifications:: -Licensed to practice nursing in the state of Florida -Current BLS certification. -For those responsible for the following departments, effective 07/01/2018, all current employees are required to have ACLS by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), 3N Obstetrics (650300), 3S Gyn-CC (650301), Labor and Delivery (653100), Normal Nursery-CC (653000), and Womens Acute Care Center (653500). After 07/01/18, new hires or transfers are required to have ACLS within 6 months. -For those responsible for the following departments, effective 07/01/2018, all current employees are required to have NRP by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), 3N Obstetrics (650300), 3S Gyn-CC (650301), 6S NICU Level 3 (660400), Labor and Delivery (653100), Neo Natal Transport (663000), Normal Nursery-CC (653000), and Womens Acute Care Center (653500). After 07/01/18, new hires or transfers are required to have NRP within 6 months. -For those responsible for the following departments, effective 07/01/2018, all current employees are required to have STABLE by 07/01/2019. Depts: 2 L&D/Womens Srvcs-North TA (650380), 3N Obstetrics (650300), 3S Gyn-CC (650301), 6S NICU Level 3 (660400), Labor and Delivery (653100), Neo Natal Transport (663000), Normal Nursery-CC (653000), and Womens Acute Care Center (653500). After 07/01/18, new hires or transfers are required to have STABLE within 6 months. -Effective January 1, 2015, all new employees must have a professional certification within two years of hire or transfer into the position (If not in a position that currently requires certification). For certifications that require a specified number of cases or hours worked within the specialty, the certification must be applied for once the case/time requirement has been met, and the certification must be obtained within one year of the requirement having been met (e.g. oncology, chemotherapy, diabetes education). Preferred Licensure/Certifications:: N/A Required Experience:: 3-5 years practical clinical experience in specific patient population Preferred Experience:: N/A
    $50k-66k yearly est. 51d ago
  • Manager, Laboratory Services (Blood Bank)

    University of Miami 4.3company rating

    Miami, FL jobs

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Department of Pathology - Blood Bank is currently seeking a full time Manager, Laboratory Services to work in Miami. The Manager, Laboratory Services plans and implements the overall laboratory policies, procedures, and services for the assigned unit. Additionally, an employee in this position ensures efficient and effective departmental operations, including department quality control and compliance adherence. The Manager, Laboratory Services also manages and oversees personnel, coordinates services with reference laboratories and vendors, and collaborates with other laboratories and departments to provide high quality integrated patient care. Further, the incumbent oversees the development of various monthly and quarterly reports and actively improves the functions of the laboratory services. Department Specific Functions Core job function will also include ensuring Blood Bank SOPs are in compliance with relevant rules and regulations such as the FDA, CLIA, state testing requirements, Joint Commission, etc., managing FDA reportable events, errors and deviations, performing self-inspection, and auditing, educating clinical team, reviewing and investigating safety events. Meets with QA Medical Director and Laboratory Director for final assessment of quality data, outliers, and corrective actions. Monitor's product utilization and brings utilization issues to the attention of the Medical Director(s). Analyzes data, generates graphs of quality indicators, conducts investigations, and prepares corrective action plans. Oversees the orientation, training and evaluation of competency for current and new Blood Bank testing personnel. Responsible for the management and scheduling of Blood Bank laboratory personnel. Helps maintain Blood Bank Licensing and accreditation, activity menu and proficiency testing up to date. Helps prepare responses to citations and/ or accreditation inquiries. Participates actively on ongoing and new performance improvement projects in the Blood Bank. Assist on investigations, root cause analyses and complaint resolutions. Adheres to all Administration, Environmental of Care, CHP, Safety, Infection Control and Laboratory policies and procedures. Other duties assigned. Department Specific Qualifications Education: Bachelor's degree in relevant field Certification and Licensing: Possession of current Florida State Clinical Laboratory Supervisor license Experience: Minimum 5 years of relevant experience Knowledge, Skills and Attitudes: Knowledge of business and management principles Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals, and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop and train others. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H13
    $49k-65k yearly est. Auto-Apply 60d+ ago
  • Science Laboratory Manager

    Broward College 3.7company rating

    Davie, FL jobs

    Under limited supervision, this position manages and maintains the operations of the science labs by applying a general knowledge of specific science disciplines (e.g. biology, physiology, microbiology, zoology, botany and/or chemistry, physics, geology, oceanography and astronomy) and leadership skills. Plans, develops, and maintains lab supply budgets in order to comply with Course User Fee (CUF) audits conducted by the State of Florida. Ensures appropriate storage, handling and disposal of hazardous materials and equipment in accordance with local, state and federal regulations. Continuously assesses effectiveness of programs to ensure alignment with the division's and College's mission and vision. Minimum Education: Bachelor's degree in Biological or Physical Sciences with at least 20 hours of college level coursework in the specific science discipline. An equivalent combination of education and experience may be considered. Minimum Experience/Training: Three years of experience working in a science laboratory setting that includes hazardous and/or biohazardous material training in accordance with local, state and federal regulations with three years supervisory or lead experience. Essential Functions: Daily-25%: Manages and coordinates the technical activities and educational programs related to the operation of specialized laboratories including preparation of chemicals, solutions, materials, and reagents as required by protocol. Develops laboratory experiment schedules for all laboratory courses. Oversees and plans key departmental, campus or college base programs. Continuously assesses effectiveness of programs for overall objectives. Assists in formulating and implementing the short and long-range goals for the operation of the laboratories. Daily -10%: Oversees supply and equipment budget for program and may contribute to budget development division-wide. Plans, develops, and maintains lab supply budgets in order to track and allocate expenditures of laboratory fees for each lab course in compliance with Course User Fee (CUF) audits conducted by the State of Florida. Tracks completion of orders from procurement through final payment by collaborating with Purchasing, Budget, Central Receiving, and Accounts Payable Departments. Daily-10%: Responsible for people management of the area, including scheduling, work activities, recommendation of staffing, hiring, termination and discipline, setting performance standards and evaluating staff, and staff development. Provides safety training opportunities for students, laboratory staff and faculty in accordance with Federal and State regulations. Daily -10%: Creates and maintains laboratory preparation sheets for individual experiments which includes, directions on preparation, amounts required, dispensing methods, storage, hazardous waste disposal, etc. Establishes standard laboratory protocols as well as generates and updates training manuals and materials for laboratory personnel. Assists in formulating and implementing the short and long-range goals for the operation of the laboratories. Daily- 10%: Coordinates all safety aspects of laboratory rooms and activities in order to ensure student, staff, and faculty well-being and to minimize college liability due to negligence, accidents and non-compliance to federal, state, and local regulations. Directs the proper storage and safe handling of hazardous chemicals and wastes in accordance with Federal and State regulations. Develops and maintains Chemical Hygiene Plan, Biohazardous Waste Plan, Exposure Control Plan (in compliance with Occupational Safety Health Administration's (OSHA) "Occupational Exposure to Bloodborne Pathogens Final Standard. Other, as Needed -5%: Assists faculty with implementing laboratory curriculum initiatives or changes by procuring laboratory materials and providing technical support. Obtains supplies and maintains equipment for faculty lecture demonstrations as needed or required. Other, as Needed-5%: Provides orientation to new lab instructors specific to the assigned science discipline in laboratory procedures, safety protocols, and policies. Provides personal safety equipment and first-aid materials for essential personnel and students. Weekly- 5%: Maintains all Safety Data Sheets (SDS) in an accessible format and location for all essential personnel and student use per OSHA HazCom 2012-in agreement with the international Globally Harmonized System (GHS). Determines and applies appropriate OSHA HazCom 2012 labelling for all hazardous chemicals. Provides National Fire Protection Association (NFPA 704 Diamond) signage on doors and storage areas visible to emergency responders. Assists in the record keeping and security measures mandated by the Department of Homeland Security (DHS) as cited in 6 CFR Part 27-Chemical Facility Anti-terrorism Standards. Annually- 5%: Participates in the development and implementation of quality assurance protocols for Associate and Bachelor Degree programs. Researches new scientific methodologies, protocols, and chemicals for new and existing laboratory experiments according to industry standards. Monthly- 5%: Ensures maintenance and timely repair of all laboratory equipment including obtaining annual preventative maintenance agreements and performing in-house repairs as needed. Provides support for the proper functioning and maintenance of water purification systems, specialty gas systems, autoclaves, ice machines, environmental rooms, microscopes, refrigerators, fume hoods, gas chromatographs, spectrophotometers, balances, and other specialized laboratory instrumentation. Develops, implements, and monitors systems to evaluate current and projected laboratory services. Other, as Needed -5%: Stays current with standards of scientific materials management through professional development and periodic training. Participates on the Leadership Team and functions as Floor Wardens for the Occupant Emergency Action Plan (OEAP) which is supportive and secondary to the components of Broward College's emergency plan suite. Serves on various committees and advisory boards. Other, as Needed-5%: Performs related duties as assigned. Knowledge, Skills, and Abilities: Models excellence through specific actions that support the College's mission in the recruitment, hiring, and retention of talented staff. In-depth functional knowledge and hands-on expertise in area of specialization and general knowledge of related areas in the College General understanding of College structure, policies and practices, and the impact on own area Ability to exchange information, present recommendations and collaborate with colleagues and peers within the College and possibly externally Ability to influence others of the benefits/importance of an idea or plan of action and to gain their support or commitment Ability to negotiate and reach mutual points of agreement and benefit among peers and colleagues Proven expertise in executing operational plans, managing projects and/or programs, budgeting, cost control, and delivery of results Advanced level technical skills for functional area required. Our Culture - At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty. Broward College offers an exceptional benefits package, including, but not limited to: * Affordable High Quality Healthcare Insurance (Medical, Dental & Vision) * Retirement Options - Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan * Wellness Program * Vacation/Paid Time Off * Winter and Spring Break Off * Paid Parental Leave * Tuition Assistance and Tuition Reimbursement are available to employees and family members Job Title Science Laboratory Manager Position Number P0005384 Job Status Full time Regular Department Physical Science and Wellness - Central Location Central Campus Pay Grade 812 Salary $48,000 - $55,200 Salary commensurate with education and experience. Work Shift First Shift Work Schedule Monday - Friday Hours Per Week 40 Posting End Date Open Until Filled Comments To be considered for this position, a completed online employment application form along with a resume and unofficial transcript are required. All previous applicants are still under consideration and need not reapply. Designated Essential Personnel No FLSA Status Exempt Position Classification Professional Technical Staff (PTS) Special Instructions to Applicant: For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to **************** or fax to ************, stating clearly the position name(s) and position number(s) the transcript is to be attached to. Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date. Please note that multiple documents can be uploaded in the "Resume/CV/Transcript/License/Certification" section of the application Please refer to link with the instructions on how to submit an application with multiple documents. *********************************************************************************** Employment is contingent upon successful completion of the required background screening process. Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes. Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college's non-discrimination policies, contact the Vice President for Talent and Culture at ************, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at ********************. Disclaimer The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.
    $48k-55.2k yearly Easy Apply 16d ago
  • COES Laboratory Manager (Electrical/Computer Science/Digital Engineering)

    Florida Institute of Technology 4.4company rating

    Melbourne, FL jobs

    The Technical Manager for Electrical Engineering and Computer Science Labs will be responsible for overseeing and managing the daily operations of the labs, facilitating research and experiments, ensuring equipment functionality, and contributing to the enhancement of the digital engineering environment. This role requires a strong background in electrical engineering, computer science, and management skills to optimize lab performance and drive continuous improvement. Responsibilities: * Ensure the labs are well-maintained, organized, and comply with safety protocols and guidelines. * Manage lab schedules, resource allocation, and user access to equipment and facilities. * Oversee the maintenance, calibration, and functionality of lab equipment, instrumentation, and software management. * Collaborate with vendors and technical staff to address equipment issues, repairs, and upgrades. * Evaluate and recommend new equipment and technologies to enhance lab capabilities. * Assist researchers, students, and faculty in conducting experiments, projects, and research activities within the labs. * Provide technical guidance, troubleshoot problems, and offer expertise to optimize research outcomes. * Foster a collaborative environment to encourage knowledge sharing and interdisciplinary collaboration. * Contribute to the improvement and advancement of the digital engineering environment within the labs. * Work with stakeholders to identify opportunities for automation, simulation, and integration of digital tools in engineering and research processes. * Collaborate with IT teams to ensure seamless integration of software and hardware systems for efficient workflow. * Develop and conduct training programs for lab users on proper equipment usage, safety protocols, and best practices. * Provide educational resources and technical guidance to enhance the skills and knowledge of lab users. * Facilitate workshops, seminars, and presentations related to electrical engineering and computer science. * Assist in the preparation and management of the lab budget, including procurement of supplies, equipment, and software licenses. * Optimize resource utilization to ensure cost-effectiveness while maintaining quality and efficiency. Requirements: * Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field. * Minimum of 0-2 years of relevant work experience required Computer Skills- Microsoft Office Suite (Word, Excel, Power-point, Visio, Outlook) (Required) * Strong technical background and expertise in electrical engineering and computer science. * Previous experience in lab management or a related technical leadership role. * Excellent organizational, communication, and leadership skills. * Knowledge of digital engineering tools, software, and automation techniques. * Familiarity with safety protocols and compliance regulations related to lab environments. Equal Opportunity Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email ****************, or ***************; or to the U.S. Department of Education Office for Civil Rights. Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at ************. Annual Security & Fire Safety Report The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations. Florida Tech's 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus. The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities. The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information. You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report. Official Transcripts Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES). We are an E-verify employer
    $46k-60k yearly est. Auto-Apply 55d ago
  • Manager Flow Cytometry Lab - Medicine

    Florida State University 4.6company rating

    Tallahassee, FL jobs

    Department Department of Biomedical Sciences - College of Medicine Responsibilities * Responsible for the overall management of the Flow Cytometry Laboratory located in the Department of Biomedical Sciences at the College of Medicine. * Oversees the overall management of the flow cytometry laboratory, including instrumentation maintenance, billing, scheduling, and coordination with service engineers. * Represents the laboratory at departmental lab manager meetings as needed. * Trains and supervises researchers on specific equipment, including faculty, graduate students, and undergraduate students from FSU and FAMU. * Independently operates the sorting flow cytometer for users across campus and collects data using the flow cytometer analyzer and ImageStream. * Contributes to writing, editing, and researching for grants and progress reports. * Reviews scientific and technical literature to stay informed about emerging technologies and techniques. * Develops and validates standard operating procedures and policies for the flow cytometry lab. * Manages laboratory equipment maintenance, including service contracts, routine cleaning, line replacements, and supply ordering. * Places purchase orders for all lab-related equipment, chemicals, reagents, and supplies. * Researches and recommends suitable replacement equipment when current instruments become outdated, and obtains quotes and fills out documentation needed for purchasing. * Ensures compliance with Environmental Health & Safety regulations and oversees the proper disposal of hazardous waste from laboratory equipment. * Assists with departmental purchasing and performs other tasks as assigned by the Department Chair. Qualifications Bachelor's degree and two years of experience; or high school diploma/equivalent and experience equal to six years. (Note: post-high school education can substitute for experience at the equivalent rate.) Preferred Qualifications * In-depth scientific and technical expertise in flow cytometry. * At least two years of experience running flow cytometer analyzers and sorting flow cytometers. * Experience with Cytek brand instrumentation, particularly sorting instruments and ImageStream is highly desirable. * Experience managing a flow cytometry facility or part of a facility, including sorting multiple cell types. Other Information The mission of the Department of Biomedical Sciences is to be "a community of scholars who educate future physicians and scientists and who advance knowledge through discovery". University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. Anticipated Salary Range Starting Salary: High $50,000's, commensurate with education and experience. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at ********************* If you are a current FSU employee, apply via my FSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations This is an A&P position. This position requires successful completion of a criminal history background check. Application Review Timeline: Applications will be reviewed on a rolling basis until the position is filled. The successful candidate is expected to begin employment no earlier than March 2026. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
    $50k yearly 37d ago
  • Medical Laboratory Manager

    Yale University 4.8company rating

    New Haven, CT jobs

    Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Salary Range $65,000.00 - $101,000.00 Overview The Medical Laboratory Manager supports the Yale School of Medicine's educational mission by overseeing the smooth operation of teaching laboratories used in the medical education curriculum. Working collaboratively with faculty and staff, this part-time role manages laboratory setup, maintenance, and safety, ensuring compliance with institutional and regulatory standards. The position requires strong supervisory and organizational skills, in-depth knowledge of microbiology, virology, and parasitology, and the ability to work independently to support instructional and research activities within the medical education program. This position is responsible for working with faculty and staff to ensure the smooth operation of the suite of teaching laboratories used as part of Yale School of Medicine's medical education program for the medical students. This is a part time staff position; hours typically range from 5 - 15 hours per week. Hours worked will be affected by class schedule. Principal Responsibilities: Maintain laboratory supplies and safety equipment - oversee inventory, ordering, storage, and daily quality control/assurance for BSL-2 standards. Coordinate with vendors and the Office of Curriculum - manage service contracts for lab equipment (e.g., gas cylinders, incubators, water systems). Support teaching sessions - unlock/lock lab spaces, assist faculty during sessions, and coordinate audio/visual (AV) troubleshooting when needed in collaboration with Yale AV resources. Prepare and manage laboratory materials - including reagents, cultures, and supplies for microbiology, neuroanatomy, and pathology teaching labs. Perform laboratory setup, cleanup, and restocking - including autoclaving and disposal of medical or pathological waste. Monitor and maintain lab infrastructure - report and coordinate facility needs such as cleaning, repairs, and equipment maintenance. Serve as the lab safety liaison - coordinate with Yale Environmental Health & Safety (EHS), manage safety audits and inspections, ensure compliance, maintain safety postings, and oversee proper waste disposal. Complete and maintain all required safety training - ensure instructors and students have proper protective equipment. Provide emergency response and spill management for minor lab incidents during regularly scheduled laboratory activities. Document and maintain protocols and procedures in a lab notebook. Oversee lab space scheduling in collaboration with the Office of Curriculum and coordinate with external users regarding cleaning and maintenance responsibilities. Perform other duties as assigned. Required Skills and Abilities 1. Laboratory Management Skills - Ability to organize, maintain, and oversee multiple teaching laboratories, including scheduling, inventory, and workflow coordination. Knowledge of microbiology and neuroanatomy. Knowledge of basic laboratory procedures including reagent preparation, media preparation, autoclaving, and BSL-2 safety standards and handling of microbiological culture materials. 2. Safety and Compliance Knowledge - Strong understanding of laboratory safety protocols, hazardous materials handling, and compliance with Yale Environmental Health & Safety (EHS) and Department of Public Health (DPH) standards. 3. Equipment Maintenance and Troubleshooting - Skill in operating, maintaining, and arranging repair or service for lab equipment such as incubators, microscopes, safety hoods, and autoclaves. Capacity to respond quickly to laboratory issues, emergencies, or supply and equipment failures with sound judgment. Competence with basic computer systems, AV troubleshooting, and documentation tools. Ability to maintain accurate records, protocols, and maintenance logs in accordance with regulatory and institutional standards. 4. Communication and Collaboration - Strong interpersonal and communication skills to work effectively with faculty, staff, students, vendors, and university departments. Capable of managing responsibilities with minimal supervision and maintaining a consistent, organized workflow. 5. Physical and Environmental Readiness - Ability to lift or move lab supplies and equipment, handle biological materials safely, and perform tasks in an active lab environment. Preferred Skills and Abilities Master's degree in chemistry, biology, biochemistry, or other related discipline. ASCP Certification. Principal Responsibilities 1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned. Required Education and Experience Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience. Job Posting Date 12/03/2025 Job Category Professional Bargaining Unit NON Compensation Grade Administration & Operations Compensation Grade Profile Supervisor; Senior Associate (23) Time Type Part time Duration Type Staff Work Model On-site Location 300 Cedar Street, New Haven, Connecticut Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.
    $65k-101k yearly 1d ago
  • Lab Manager & Biomanufacturing Instructor

    Northeastern University 4.5company rating

    Burlington, MA jobs

    About the Opportunity The Laboratory Manager of Biomanufacturing Analysis and Training Laboratory (BATL) on the Burlington, MA Campus will report directly to the Lab Director. This role combines laboratory operations management with a strong focus on workforce development in biomanufacturing. The position will oversee comprehensive laboratory operations while developing and delivering training programs that prepare students and professionals for careers in the biomanufacturing industry. Key responsibilities include designing hands-on training curricula, conducting workforce development workshops, managing training equipment and facilities, ensuring safety compliance, and serving as the primary instructor for both academic courses and industry partnership programs. The Lab Manager will play a crucial role in bridging the gap between academic learning and industry needs through practical, skills-based training initiatives. At the College of Professional Studies (CPS - Home | Northeastern University College of Professional Studies), we serve as a dynamic workforce development hub at the intersection of industry and academics. We empower our community of lifelong learners to build successful careers in groundbreaking fields through experiential learning, world-class research, and strategic industry partnerships. Our vibrant, collaborative community transcends traditional boundaries, pairing cutting-edge research with practical workplace wisdom. CPS is committed to fostering lasting professional connections that cultivate lifelong success, with access to a powerful global network of over 257,000 alumni across 180 countries. Our diverse faculty of scholar-practitioners guide students to create lives aligned with their highest aspirations while developing literacy in technological, data-driven, and human-centered approaches essential for tomorrow's workforce. As a staff member at CPS, you'll be an integral part of this transformative ecosystem, directly contributing to student success while growing professionally in an environment that values innovation, diversity of thought, and continuous development. As a staff member at CPS, you'll be an integral part of this transformative ecosystem, directly contributing to student success while growing professionally in an environment that values innovation, diversity of thought, and continuous development. Qualifications: Knowledge and skills normally acquired through completion of a Master's Degree in biological sciences, biotechnology, bioengineering, or a closely related field. Required Experience: Minimum of 2-3 years laboratory experience in an academic or industry setting with supervisory responsibilities Demonstrated experience in developing and delivering technical training programs or workforce development initiatives Working knowledge of biological, biochemical, and biomanufacturing equipment, laboratory research experiments and procedures Experience with cell culture aseptic procedures, operating and maintaining biomanufacturing equipment (bioreactors), preparative chromatography, and analytical instrumentation Proven ability to translate complex technical concepts into accessible training materials for diverse audiences Knowledge of OSHA, EPA and DOT safety regulations and biohazardous materials handling procedures Experience in curriculum development and instructional design for hands-on laboratory training Highly Desired: Teaching experience of 2-3 years in an academic or industry training setting Experience with industry-standard biomanufacturing processes and cGMP principles Track record of developing workforce development partnerships with industry Experience with competency-based training and assessment methods Background in adult learning principles and vocational education Certification in relevant areas (e.g., ISPE, ASME-BPE, or similar) Job Duties (out of 100%) Workforce Development and Training Program Management (35%) Design, develop, and implement comprehensive biomanufacturing training curricula for workforce development programs Create hands-on laboratory exercises that simulate real-world biomanufacturing scenarios Develop competency-based assessments and skill certifications aligned with industry standards Conduct training workshops for diverse audiences including students, career changers, and industry professionals Partner with industry representatives to ensure training programs meet current workforce needs Coordinate with CPS continuing education programs to offer professional development courses Develop and maintain training materials, SOPs, and job aids for all laboratory procedures Track and report on trainee progress and program outcomes for workforce development initiatives Establish and maintain relationships with local biotechnology companies for internship and job placement opportunities Laboratory Operations and Resource Management (25%) Managing and coordinating the operational activities in the training laboratory Supervise maintenance of training equipment and facilities, ensuring all equipment is calibrated and functioning for educational purposes Oversee equipment maintenance specific to training needs, including setup of demonstration units and student workstations Ensure supplies needed for training exercises and workforce development programs are stocked and available Maintain training equipment inventories and develop equipment rotation schedules for maximum student exposure Coordinate scheduling of laboratory space for multiple training programs and workforce development initiatives Manage the operational budget with focus on cost-effective training solutions Instructional Delivery and Student Support (20%) Serve as primary instructor for biomanufacturing fundamentals and laboratory skills courses Provide hands-on demonstrations of proper equipment operation and laboratory techniques Mentor students in developing practical laboratory skills essential for biomanufacturing careers Conduct skills assessments and provide constructive feedback to improve student performance Support students in troubleshooting experimental procedures and equipment issues Facilitate group learning activities and team-based training exercises Adapt teaching methods to accommodate different learning styles and skill levels Provide career guidance and connect students with industry opportunities Safety Training and Regulatory Compliance (15%) Develop and deliver comprehensive safety training programs for all laboratory users Create safety training modules specific to biomanufacturing environments Ensure all trainees understand and follow OSHA, DOT, and EPA regulations Conduct regular safety drills and emergency response training Maintain training records for safety certifications and compliance Develop safety competency assessments for workforce development programs Implement and monitor safety protocols specific to training environments Serve as safety officer for all training activities Other duties as assigned (5%) Position Type Research Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 109S Expected Hiring Range: $66,850.00 - $94,427.50 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
    $66.9k-94.4k yearly Auto-Apply 3d ago

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