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Become A Migration Specialist

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Working As A Migration Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $109,000

    Average Salary

What Does A Migration Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Migration Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Migration Specialist Career Paths

Migration Specialist
Lead Technician Manager Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Manager
Information Technology Manager
7 Yearsyrs
Lead Technician Project Manager
Information Technology Director
10 Yearsyrs
Team Leader Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Team Leader Senior Consultant Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Team Leader Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Infrastructure Analyst Desktop Support Analyst Systems Administrator
Level Senior Technician
6 Yearsyrs
Infrastructure Analyst Desktop Support Analyst Network Administrator
Information Systems Manager
6 Yearsyrs
Infrastructure Analyst Desktop Support Analyst Systems Analyst
Systems Manager
6 Yearsyrs
Administrator Consultant Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Administrator Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Administrator Business Analyst Information Technology Consultant
Senior Information Technology Specialist
8 Yearsyrs
Network Engineer Consultant Senior Business Analyst
Implementation Manager
8 Yearsyrs
Network Engineer Network Manager
Technical Services Manager
7 Yearsyrs
Network Engineer Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Level Senior Technician Senior System Administrator Help Desk Manager
Service Desk Manager
7 Yearsyrs
Information Technology Analyst Systems Administrator Information Technology Administrator
Senior Support Technician
5 Yearsyrs
Information Technology Analyst Systems Administrator Level Senior Technician
Senior Support Analyst
6 Yearsyrs
Level Senior Technician Help Desk Manager
Incident Manager
9 Yearsyrs
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Average Length of Employment
Desktop Engineer 2.5 years
Migration Engineer 1.2 years
Top Careers Before Migration Specialist
Consultant 5.3%
Technician 3.2%
Top Careers After Migration Specialist
Consultant 4.9%
Engineer 3.6%

Do you work as a Migration Specialist?

Average Yearly Salary
$109,000
Show Salaries
$89,000
Min 10%
$109,000
Median 50%
$109,000
Median 50%
$109,000
Median 50%
$109,000
Median 50%
$109,000
Median 50%
$109,000
Median 50%
$109,000
Median 50%
$133,000
Max 90%
Best Paying Company
Chapin Hall Center For Children
Highest Paying City
Los Angeles, CA
Highest Paying State
Washington
Avg Experience Level
0.9 years
How much does a Migration Specialist make at top companies?
The national average salary for a Migration Specialist in the United States is $109,632 per year or $53 per hour. Those in the bottom 10 percent make under $90,000 a year, and the top 10 percent make over $133,000.

Real Migration Specialist Salaries

Job Title Company Location Start Date Salary
DB2 Migration Specialist Top5, Incorporated Bethesda, MD Dec 04, 2009 $135,655
Enterprise Migration Specialist Samsung Telecommunications America, LLC Richardson, TX Jan 27, 2014 $122,000
Migration Specialist II Iconsoft Inc. Burlington, MA Oct 28, 2016 $113,000
Migration Specialist II Iconsoft Inc. Burlington, MA Dec 19, 2016 $113,000
Migration Specialist II Iconsoft Inc. Burlington, MA Aug 06, 2015 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Nov 18, 2015 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Jul 12, 2015 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Aug 12, 2015 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Jan 14, 2016 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Mar 28, 2016 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Apr 20, 2016 $106,000
Migration Specialist II Iconsoft Inc. Burlington, MA Oct 23, 2014 $105,000
Migration Specialist II Iconsoft Inc. Burlington, MA Nov 03, 2014 $105,000
Migration Specialist II Iconsoft Inc. Burlington, MA Oct 22, 2014 $105,000
Migration Specialist II Iconsoft Inc. Burlington, MA Oct 20, 2014 $105,000
Migration Specialist II Iconsoft Inc. Burlington, MA Oct 24, 2014 $105,000
Migration Specialist II Iconsoft Inc. Burlington, MA Oct 17, 2014 $105,000

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Top Skills for A Migration Specialist

  1. Windows XP
  2. Desktop
  3. Laptops
You can check out examples of real life uses of top skills on resumes here:
  • Upgraded the client s operation system from Windows XP to Windows 7, installed Microsoft Office 2013 and custom client-applications.
  • Provided physical set up of user desktops after transition/migration was performed.
  • Assigned to upgrade and install NT 4.0 Workstation / Windows 95 on IBM ThinkPad Laptops for sales reps in the field.
  • Installed dual monitor brackets, PCs, scanners, and scanner brackets for all patient rooms plus the two OR's.
  • Trained and experienced using Microsoft Active Directory.

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Average Salary:

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Top 10 Best States for Migration Specialists

  1. Massachusetts
  2. District of Columbia
  3. Alaska
  4. Rhode Island
  5. Delaware
  6. Utah
  7. Wyoming
  8. Oregon
  9. Virginia
  10. New Jersey
  • (1,105 jobs)
  • (519 jobs)
  • (95 jobs)
  • (124 jobs)
  • (108 jobs)
  • (351 jobs)
  • (58 jobs)
  • (338 jobs)
  • (1,653 jobs)
  • (831 jobs)

Migration Specialist Demographics

Gender

Male

72.0%

Female

20.1%

Unknown

7.9%
Ethnicity

White

57.6%

Hispanic or Latino

15.4%

Black or African American

12.6%

Asian

10.1%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

47.8%

Chinese

8.7%

Japanese

8.7%

Portuguese

4.3%

German

4.3%

Romanian

4.3%

Greek

4.3%

Carrier

4.3%

Cheyenne

4.3%

Arabic

4.3%

Italian

4.3%
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Migration Specialist Education

Schools

University of Phoenix

25.0%

Strayer University

9.5%

University of Houston

7.8%

Northern Virginia Community College

6.0%

Community College of the Air Force

4.3%

Texas A&M University

4.3%

A-Technical College

4.3%

ECPI University

3.4%

Virginia Commonwealth University

3.4%

Georgia State University

3.4%

University of Missouri - Saint Louis

3.4%

Western Governors University

3.4%

Kaplan University

3.4%

New York University

2.6%

University of New Hampshire

2.6%

University of North Texas

2.6%

Arizona State University

2.6%

Briarcliffe College

2.6%

University of Akron

2.6%

Cornell University

2.6%
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Majors

Computer Science

20.2%

Business

14.3%

Computer Information Systems

12.7%

Information Technology

11.0%

Computer Networking

6.7%

Electrical Engineering

4.7%

Accounting

3.1%

Information Systems

2.9%

Management

2.7%

Computer Engineering

2.7%

Electrical Engineering Technology

2.5%

Management Information Systems

2.3%

General Studies

2.2%

Computer Programming

2.0%

Psychology

2.0%

Computer Engineering Technology

2.0%

Computer Technical Support

1.6%

General Education, Specific Areas

1.6%

Graphic Design

1.6%

English

1.4%
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Degrees

Bachelors

39.5%

Other

24.3%

Associate

16.5%

Masters

11.7%

Certificate

4.0%

Diploma

2.6%

Doctorate

1.1%

License

0.3%
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