Service Corporation International
Store Manager Job in San Angelo, TX
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Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
* Develop annual business plan
* Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
* Accountable for monitoring and achieving annual financial goals
* Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
* Approve expenditures and invoices including overtime
Operations
* Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
* Remove barriers, encourage ideas, and identify improvements
* Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
* Assure the location's operating practices comply with applicable federal & state regulations and Company policies
* Responsible for establishing location goals and priorities
* Develop, communicate, and monitor goals, priorities, processes and procedures
* Manage frontline supervisor's responsibilities, expectations, and accountabilities
* Effectively present and communicate Company and Market strategies, values, and goals to location staff
* Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
* Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
* Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
* Ensure all safety, quality control, and compliance standards are adhered
People Development
* Develop a strong, trusting, and reliable team
* Understand team members career aspirations and provide assignments to develop skills and/or close gaps
* Constructively address issues and provide tangible and appropriate feedback
* Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
* Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
* Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
* Establishes pay, recommends pay increases, special pays, and career advancements
* Discipline staff as necessary; writes development plans to close behavior or skill gaps
* Collaborates with Human Resources throughout discipline, development, and termination processes
* Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
Education
* High School Diploma or equivalent required
* At least twelve (12) hours college courses in Finance & Accounting strongly preferred
* At least twelve (12) hours college courses in Marketing or Business strongly preferred
Certification/License
* Requires applicable state Funeral Director Licensure
* Technical schooling diploma Funeral Services/Mortuary Science preferred
* Bachelor's degree in Mortuary Science where required by state law
Experience
* At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
* At least four (4) years' experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
* Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
* Knowledgeable in Financial and Business acumen
* Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
* Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work CONDITIONS
Work Environment
* Work indoors and outdoors during all seasons and weather conditions
* Care center personnel may have exposure to various chemicals and fluids
* Cemetery personnel may have exposure to chemicals and equipment
* Limited amount of local and/or multiple location traveling required
* Professional Dress is required when in contact with families
* Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
* Frequent, continuous periods of time standing, up 6 hours per day
* Sitting continuously for many hours per day, up to 6 hours per day
* Climbing stairs to access buildings frequently
Physical Demands
* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
* Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
* Working beyond "standard" hours as the need arises
* Travel up to 25%
Postal Code: 76903
Category (Portal Searching): Operations
Job Location: US-TX - San Angelo