TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
Remote job in Westland, MI
Work from home with TurboTax Product Expert
Get paid $18.50 per hourΒΉ
Get a $405 Certification bonusΒ³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sundayβ΄
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour CertificationΒ³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hourΒΉ
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product ExpertΒ³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sundayβ΄
Minimum 25 hours per week required, want to work more? Go for it!ΒΉ
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Remote Sales & Trading Associate - AI Trainer ($50-$60/hour)
Remote job in Pontiac, MI
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
β This is a full-time or part-time REMOTE position
β You'll be able to choose which projects you want to work on
β You can work on your own schedule
β Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
β Give AI chatbots diverse and complex problems and evaluate their outputs
β Evaluate the quality produced by AI models for correctness and performance
Qualifications:
β Fluency in English (native or bilingual level)
β Detail-oriented
β Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
β A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Remote Investment Analyst - AI Trainer ($50-$60/hour)
Remote job in Novi, MI
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
β This is a full-time or part-time REMOTE position
β You'll be able to choose which projects you want to work on
β You can work on your own schedule
β Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
β Give AI chatbots diverse and complex problems and evaluate their outputs
β Evaluate the quality produced by AI models for correctness and performance
Qualifications:
β Fluency in English (native or bilingual level)
β Detail-oriented
β Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
β A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
IT Help Desk Analyst + Jr. Encompass Administrator
Remote job in Livonia, MI
Hybrid Role: IT Help Desk Analyst + Jr. Encompass Administrator
Employment Type: Full-Time
Department: Information Technology
Reports To: Director of Technology
About Success Mortgage Partners
Success Mortgage Partners (SMP) is a fast-paced, family-valued, and service-driven independent mortgage lender committed to empowering employees through collaboration, innovation, and technology. We support both corporate staff and partner branches nationwide, providing exceptional internal service so that our teams can deliver exceptional service to borrowers and referral partners.
Position Overview
This hybrid position combines Level 1-2 IT Help Desk Support with Jr. Encompass Administration, creating a unique opportunity for a technically skilled mortgage professional to support day-to-day IT needs while also contributing to the ongoing optimization of our Loan Origination System (LOS), Encompass.
The ideal candidate brings experience supporting mortgage users, troubleshooting LOS workflows, managing systems access, and resolving both software and hardware issues in a timely and customer-focused manner.
Key Responsibilities
Encompass Jr. Administrator Responsibilities
Provide advanced help desk support and troubleshooting for the Encompass LOS, including issues involving users, workflows, integrations, and third-party vendors.
Assist with user support related to mortgage origination tasks and LOS operations with professionalism, urgency, and attention to compliance and software best practices.
Support Corporate Trainers and collaborate with Encompass administrators and developers on enhancements, automation, and system improvements.
Support, maintain, and troubleshoot vendor permissions and access (DU, LPA, FHA Connection, GUS, credit providers, etc.).
IT Help Desk Responsibilities
Provide Level 1 & Level 2 technical support via phone, email, ticketing, and remote/in-person assistance.
Troubleshoot issues related to:
Active Directory & user accounts
Windows 10/11, computers, docks, peripherals
Microsoft 365, Teams, OneDrive, Outlook
VPN connectivity, MFA resets, OKTA
VOIP solutions (RingCentral, Teams)
Networking basics: DHCP, DNS, IP addressing
SharePoint and OneDrive file access/permissions
Adobe Acrobat/Reader
Manage tickets, escalate when necessary, and ensure timely resolution of user issues.
Perform new computer deployments, remote user setup support, and system upgrades.
Qualifications
Required
Minimum 3 years mortgage industry experience, directly supporting mortgage users, systems, or workflows.
Minimum 2 years IT help desk experience (Level 1-2), including AD, Windows OS, networking basics, and Microsoft 365.
At least 3 years supporting Encompass LOS or other mortgage systems.
Ability to troubleshoot, research, and resolve both technical and LOS issues with urgency and professionalism.
Strong customer service, communication, documentation, and organizational skills.
Preferred
Experience supporting Encompass administration, configurations, or automation.
Experience with OKTA SSO/MFA, Fortinet, Proofpoint, or CrowdStrike.
Familiarity with LOS integrations and mortgage workflow optimization.
Ticketing system experience (FreshDesk or similar).
Former mortgage processors, loan partners, or similar roles with high technical aptitude are strongly encouraged.
Working Conditions
This is a hybrid role based out of SMP's Livonia, MI office. Most work can be performed remotely; however, onsite presence and occasional travel may be required for project, training, or support needs.
Flexible Remote Work - Get Paid to Share Your Opinions on Top Brands
Remote job in Canton, MI
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Senior Project Manager (Banking Risk, Compliance & SOX)
Remote job in Auburn Hills, MI
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!
Project Manager - Banking Risk, Compliance & SOX
Location: Hybrid (3 days a week) in either Auburn Hills, MI or Frisco, TX
Type: Contract with options to extend or be hired directly
Industry: Banking / Financial Services
Job Summary
We are seeking an experienced Project Manager with strong SOX, Risk, and Compliance experience in the Banking sector. This role will lead end-to-end project delivery across regulatory compliance, internal controls, audit readiness, and risk initiatives. The ideal candidate has hands-on experience working with banking processes, regulatory requirements, and cross-functional teams in a financial institution.
Key Responsibilities
Lead end-to-end project management for SOX, audit, risk, and compliance initiatives.
Manage full SOX lifecycle activities, including scoping, walkthroughs, documentation, testing coordination, and remediation.
Partner with Internal Audit, Risk, Compliance, Finance, IT, and business lines to support regulatory expectations (SOX 404/302, OCC, FRB, FDIC, FFIEC).
Drive risk assessments, control gap analysis, remediation plans, and process improvements.
Coordinate and support internal/external audits and regulatory exams.
Develop project plans, RAID logs, timelines, and executive reporting dashboards.
Ensure documentation accuracy and compliance with internal control frameworks (COSO, COBIT).
Facilitate stakeholder meetings, workshops, and cross-functional governance sessions.
Required Qualifications
5-10+ years of experience in Project Management within Banking or Financial Services.
Strong background in SOX, Risk Management, Internal Controls, Audit, or Regulatory Compliance.
Experience with key banking processes (e.g., Lending, Deposits, Payments, Treasury, Financial Reporting, Core Banking Systems).
Solid understanding of SOX 404/302, ITGCs, and banking regulatory frameworks (OCC, FRB, FDIC, FFIEC).
Proven ability to manage multiple projects with competing priorities.
Excellent communication, documentation, and stakeholder-management skills.
Proficiency with project tools such as Jira, MS Project, Confluence, or Smartsheet.
Preferred Qualifications
Certifications: PMP, CISA, CRISC, CIA, CRCM, or similar.
Experience supporting OCC/FRB/FDIC regulatory exams.
Familiarity with NIST, ISO 27001, SOC 1/2, or cybersecurity control frameworks.
Background in Lean/Six Sigma or process improvement methodologies.
Key Competencies
Strong analytical and problem-solving ability.
Detail-oriented with rigorous documentation skills.
Able to work across all three lines of defense.
Skilled in building consensus and influencing stakeholders.
OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work from Home - Need Extra Cash??
Remote job in Waterford, MI
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Remote First-Line Supervisors of Production and Operating Workers - AI Trainer ($80-$120 per hour)
Remote job in Novi, MI
## **About the Role**
Mercor is seeking experienced **First-Line Supervisors of Production and Operating Workers** to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. ## **Key Responsibilities** - You'll be asked to create deliverables regarding common requests within your professional domain - You'll be asked to review peer developed deliverables to improve AI research ## **Ideal Qualifications** - 4+ years professional experience in your respective field - Excellent written communication with strong grammar and spelling skills ## **More About the Opportunity** - Fully remote and asynchronous - complete work on your own schedule - Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours - Project start date: immediately, lasting for around 3-4 weeks ## **Compensation & Contract Terms** - Independent contractor engagement through Mercor - Hourly compensation, paid weekly via Stripe Connect - Payments based on services rendered; contractors maintain full control over their work schedule and methods **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey - Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $200 by referring** Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [Learn
Work From Home -Remote Text Quality Evaluator
Remote job in Ypsilanti, MI
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a βuser mindsetβ to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB Β£ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE β¬14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Work from Home - Need Extra Cash??
Remote job in Southfield, MI
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Remote Economics and Finance Experts - AI Trainer ($80-$100 per hour)
Remote job in Rochester Hills, MI
Mercor is seeking **Econ/Finance Experts** to collaborate on a new project with a leading AI lab.
## **Qualifications** - Have a PHD level degree in Economics or Finance OR - Have 8+ years of professional work experience ## **Responsibilities** - Ability to read and comprehend long pieces of text, identifying key information while maintaining a clear understanding of the overall context. - Evaluate responses to prompts, identify areas for improvement, and rewrite them in a clearer, more effective format. - Compare two different approaches to a problem, determine which is stronger, and clearly explain the reasoning behind that choice. ## **Expected Commitment** - The work is fully asynchronous and can be done on your schedule. - We are looking for a minimum commitment of at least 5 hours per week, with up to 20 hours per week of work available for high performers ## **Pay and Legal Status:** - The hourly rate for the role is 80-100 USD/hr with the required qualifications - You'll work as an independent contractor ## **Why Join Us?** - Contribute to a cutting-edge research project propelling the future of AI. - Flexible remote work with competitive compensation.
Work From Home -Writing Trainer
Remote job in Ann Arbor, MI
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a βuser mindsetβ to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB Β£ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE β¬14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Technology Systems Specialist - Hybrid (School/ Ann Arbor))
Remote job in Ann Arbor, MI
We're looking for a full time, Technology Systems Specialist to join our small but mighty tech team in Ann Arbor, Michigan. This hybrid role is perfect for someone who is experienced, resourceful, and enjoys making technology work smoothly for others. You'll combine strong technical know-how with clear, supportive communication, helping staff, students, and families feel confident using Clonlara's tools and systems. Collaboration, initiative, and a genuine interest in improving how people experience technology are at the heart of this role.
Each day brings a variety of troubleshooting, ticket requests, and technology projects that keep our global community connected and supported. You'll play an important part in improving processes, enhancing systems, and ensuring our technology environment runs efficiently. If you enjoy solving problems and creating solutions that make a real difference, you'll feel right at home here.
About Us
We're a global homeschool-based hybrid school with our roots in Ann Arbor. Our students, families, and staff span time zones and cultures, so we're looking for someone who's comfortable working across differences, staying flexible, and jumping in wherever needed. You don't need to know everything, but you do need to be someone who learns quickly, adapts easily, and follows through with care and attention to detail.
At Clonlara, we cultivate a joyful Culture of Trust built on teamwork, adaptability, generosity, and shared purpose. Grounded in our core values, we grow together in a supportive, mission-driven environment that embraces change and inspires lifelong learning.
If that sounds like your kind of role, we'd love to hear from you!
EXAMPLES OF CORE RESPONSIBILITIES
Manage and resolve the majority of help desk tickets, ensuring timely support for staff, students, and families.
Troubleshoot hardware, software, and user issues, including Microsoft 365 applications (Outlook, Teams, OneDrive).
Prepare, configure, and maintain Clonlara-owned devices such as laptops, phones, and peripherals, ensuring proper setup, deployment, and shipping when required.
Coordinate warranty claims, repairs, and vendor relationships for supported hardware.
Configure and administer the ticketing system, including categories, workflows, and reporting.
Support the rollout and administration of smaller SaaS tools (conference software, form replacements, etc.).
Document recurring issues and maintain user-facing guides and training documentation.
Assist with projects such as vendor research, equipment quotes, and technology rollouts.
Attend departmental, staff, and vendor meetings as required.
Maintain awareness of overall technology policies and goals.
QUALIFICATIONS
The ideal candidate will have an associate or bachelor's degree (preferred) and at least five (5) years of professional technology support experience, or an equivalent combination of education and hands-on experience sufficient to perform the essential duties of the job. The candidate will also demonstrate the following:
Strong knowledge of hardware and software troubleshooting across Windows, Mac, and mobile devices.
Experience configuring and maintaining a ticketing system.
Hands-on experience imaging, configuring, and deploying laptops, phones, and accessories.
Ability to coordinate with vendors for warranty claims, repairs, and troubleshooting.
Working knowledge of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
Excellent communication skills with the ability to work both independently and as part of a team.
Strong time management and organizational skills, with the ability to prioritize and follow through.
Ability to maintain confidentiality and professionalism in all interactions.
HOURS AND PLACE OF EMPLOYMENT
The Technology Systems Specialist is a hybrid full-time position. Regular work hours are between 8:00 a.m. and 5:00 p.m., Monday through Friday. Regular onsite work will be required at Clonlara Schools's Ann Arbor location.
Hours and work location will be determined by mutual agreement between the employee and Technology Manager.
How to Apply
Attach a cover letter (required) to the first page of your resume in PDF or MS Word format and submit. Please be sure to
Use your cover letter to address how your prior experience aligns with the requirements for this position.
Share any relevant examples of your work, if available.
Remote Customer Care Associate
Remote job in Pontiac, MI
Work from home with TurboTax Product Expert Please ensure you read the below overview and requirements for this employment opportunity completely.
Get paid $18.50 per hour1
Get a $405 Certification bonus3
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday4
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification3
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour1
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert3
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday4
Minimum 25 hours per week required, want to work more? Go for it!1
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. xevrcyc
Remote working/work at home options are available for this role.
Remote Financial Controller - AI Trainer ($150 per hour)
Remote job in Pontiac, MI
Mercor is recruiting U.S./UK/Canada/Europe/Singapore/Dubai/Australia-based **Investment Banking or Private Equity Experts** for a research project with a leading foundational model AI lab.
You are a good fit if you: - Have **at least 2 years of experience** working at top firms in investment banking or private equity with deal experience (academic experience does not count, must be on desk) Here are more details about the role: - The work is **fully asynchronous** and can be done around your schedule - You will be **building financial models** from scratch that would be reflective of what you did on desk - You must be able to commit **at least 20 hours per week** for this role - This contract is till end of February (with the possibility of extension) - Successful contributions increase the odds that you are selected on future projects with Mercor - The vetting process involves: - ~10 minute behavioral interview asking about previous deals you've worked on - Technical assessment ( < 30 minutes) evaluating financial expertise With respect to pay and legal status: - **This role will pay $150/hour** - We will pay you out at the end of each week via Stripe Connect based on the number of hours you log - You will be classified as an βat-willβ contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates** Limited time referral bonus: - **$1,000 referral bonus** for anyone you refer between December 11th and December 14th that passes the work trial and works at least 10 hours on the project - After that, the referral bonus will go back to $500
Work from Home - Need Extra Cash?
Remote job in Troy, MI
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Real Time Analyst
Remote job in Farmington Hills, MI
Real-Time Analyst (RTA)
Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations.
As the central command for intraday performance, you'll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure.
What You'll Do
Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track.
Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps.
Track Adherence: Ensure team members are following schedules and escalate significant deviations as needed.
Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans.
Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day.
Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts.
What We're Looking For
Education & Experience:
Associate or Bachelor's degree in Business, Finance, Operations, or related field preferred.
2+ years of contact center experience, ideally in workforce management or operations support.
Experience with workforce management platforms such as NICE, Verint, or Calabrio.
Technical Skills:
Strong Excel and reporting skills.
Familiarity with telephony systems (e.g., Five9, Genesys, Avaya).
Solid understanding of ACD metrics, service levels, and staffing models.
Soft Skills:
Excellent communication and stakeholder management.
Analytical mindset with attention to detail.
Ability to multitask in a high-pressure environment.
Adaptability when conditions shift.
Why Join Us?
Hybrid or remote work flexibility (based on business needs).
Opportunity to make a direct impact on member experience every single day.
Work in a collaborative environment where your insights are valued.
Professional growth in workforce planning and contact center operations.
Key Success Measures
% of intervals meeting service level targets
Schedule adherence accuracy
Speed of response to intraday changes
Clear, timely communication during escalations
Accuracy and integrity of real-time reporting
π Ready to play a critical role in keeping our contact center running at its best? Apply today and help us deliver the service excellence our members deserve!
Auto-ApplyRemote Financial Advising Expert - AI Trainer ($50-$60/hour)
Remote job in Southfield, MI
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
β This is a full-time or part-time REMOTE position
β You'll be able to choose which projects you want to work on
β You can work on your own schedule
β Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
β Give AI chatbots diverse and complex problems and evaluate their outputs
β Evaluate the quality produced by AI models for correctness and performance
Qualifications:
β Fluency in English (native or bilingual level)
β Detail-oriented
β Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
β A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Work-From-Home Online Product Tester - $45 per hour
Remote job in Royal Oak, MI
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Interior Designer
Remote job in Ann Arbor, MI
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
What You'll Do
Reporting to the Manager for Interior Design, you will:
* Prepare standard to complex interior design plans and solutions and coordinates moderate to large interior design projects, exercising independent decision authority on the project design, finish/furniture selections, client scope assessment, installation and budget adjustment requirements.
* Prepare requisitions, work orders, furniture plans, floor plans, design drawings, and bid documentation.
* Interview clients to determine interior design preferences, needs, and budget guidelines.
* Prepare cost estimates for furnishing, materials, labor and professional fees.
* Confer with outside vendors regarding furnishings, fixtures and materials.
Mission Statement
Facilities & Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
* Generous time off
* A retirement plan that provides two-for-one matching contributions with immediate vesting
* Many choices for comprehensive health insurance
* Life insurance
* Long-term disability coverage
* Flexible spending accounts for healthcare and dependent care expenses
Required Qualifications*
* A bachelor's degree in interior design with at least three years of experience.
* Experience using AutoCAD.
* Knowledge of the methods and materials in institutional interior design is necessary, including furniture procurement and project management.
* Make independent decisions on matters about the projects they are assigned within the scope of responsibilities, free from immediate guidance.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes