Milgard Windows & Doors jobs

Benefits at a Glance * Full-time * Remote/hybrid work available after 90 days of employment based on performance * $15.75 hourly starting rate - paid each Friday * Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options * Paid holidays and vacation time * Annual Incentive Plan * 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio Do you feel called to help others alongside a brand that takes care of its customers and team members alike? You aren't afraid to deliver above and beyond, tailoring a custom experience for each person calling for help while being backed by a personal team of professionals who want to share in your successes. Is delivering exceptional customer service a strength of yours? You are here because you choose to encapsulate these attributes for further success of the brand as well as the clients who work with us to make a difference! Do you enjoy solving complex problems and providing continual learning for customers and clients? Instilling the knowledge that each customer needs to move forward successfully in their decision-making and problem-solving leads to efficiency and independence in the future. Do you excel at making people feel comfortable and confident in your abilities? Taking the time to walk them through their issue can be a game-changer in someone's day. You are the first responder regarding their inquiry and will turn a stressful situation into a positive outcome when they realize you have their issue under control and are here to help! How would you like to be our new Customer Care Associate? Join the Customer Experience Team We are looking to hire talented customer care associates to work in our team-based Customer Experience area at Pella Corporation. As a customer care associate, you will be able to use your organization, problem solving, and multi-tasking skills while responding to customer needs either on the phone or through written communication. With your ability to listen attentively and desire to create a positive problem-solving experience, you are in a critical role to make a difference in our customer's mind and to establish and solidify their confidence in Pella. A brand that takes care of its customers while backing them with the knowledge they need, Pella Corporation is proud to design and manufacture high-quality windows and doors that enrich the lives of our consumers. While we are a leader in technology and product innovation, we are also privately held and focused on our people. At Pella, we want to help you find what makes you an extraordinary team member. That's why we offer stability in workload year-round, individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development. Our team-based structure provides a genuine learning experience, ability to tackle questions effectively, and the engagement of a close-knit group working towards the same goal. Our national brand is supported by 8,000+ employees at 17 manufacturing sites and 90+ sales branches across the country who are dedicated to serving our customers with Pella Passion - a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for 100 years and will carry us forward as we capture our rare blend of inspired design and exceptional detail in our work and our lives. Why you will love this job: * Stay busy. You and your team are engaged in customer interactions your entire shift, solving problems and answering inquiries about service and products for individuals from all backgrounds. * Flexible shift. Depending on your schedule, shift times will vary to ensure we meet customer needs. * Career advancement. There will never be a dull moment when it comes to learning new processes and building your portfolio to be a driven and successful customer experience expert. * Team Environment. Working in a team-based environment, you will be collaborating each day to solve issues, learning more for yourself each day to educate and drive results for all customers. * Great benefits to suit your life and any bumps along the way - Pella has your back! Job qualifications for the Customer Care Associate include but are not limited to: * One year in related experience or training, or equivalent combination of education and experience is desirable * Proficient with Excel, Word, and Outlook * Ability to type efficiently to utilize computer and phone systems simultaneously * Strong verbal and written communication ADDITIONAL INFORMATION: * Customer Experience Center team members are available for shifts Monday-Friday from 7:00am-5:00pm with shift times depending on customer needs-this time includes a rotating Saturday. * The opportunity for a quarterly shift bid will be performance-based. * This role is uniquely hybrid in that there will be opportunities for onsite as well as remote work. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. CONDITION OF EMPLOYMENT Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. EQUAL EMPLOYMENT OPPORTUNITY Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, sex, religion, national origin, age, or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law. Job qualifications for the Customer Care Associate include but are not limited to: * One year in related experience or training, or equivalent combination of education and experience is desirable * Proficient with Excel, Word, and Outlook * Ability to type efficiently to utilize computer and phone systems simultaneously * Strong verbal and written communication ADDITIONAL INFORMATION: * Customer Experience Center team members are available for shifts Monday-Friday from 7:00am-5:00pm with shift times depending on customer needs-this time includes a rotating Saturday. * The opportunity for a quarterly shift bid will be performance-based. * This role is uniquely hybrid in that there will be opportunities for onsite as well as remote work. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. CONDITION OF EMPLOYMENT Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. EQUAL EMPLOYMENT OPPORTUNITY Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, sex, religion, national origin, age, or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law. Job duties for this customer experience associate may include, but are not limited to: * Answering inquiries via phone 90-100% of your day * Obtaining working knowledge of all products and applicable procedures * Communicating intelligently and accurately with consumers on technical issues * Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met * Maintaining detailed and accurate record of all transactions * Assisting with the training and mentoring of new personnel Job duties for this customer experience associate may include, but are not limited to: * Answering inquiries via phone 90-100% of your day * Obtaining working knowledge of all products and applicable procedures * Communicating intelligently and accurately with consumers on technical issues * Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met * Maintaining detailed and accurate record of all transactions * Assisting with the training and mentoring of new personnel

Job Description Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. We are hiring warehouse workers. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Responsibilities/Accountabilities Delivers company products to customers in a courteous manner ensuring customer satisfaction and using time management skills to efficiently complete deliveries and pick-ups. Possesses or is able to obtain a DOT card and complies with all safety regulations and policies through DOT and the company. Is able to carefully load and unload large and heavy products (windows and doors) to and from truck by hand. Deliver company products without deviation from the predetermined route Advise Delivery and Shipping Supervisor of all vehicle or delivery problems Inspect vehicle daily and report any deficiencies to the Shipping Supervisor Operate all vehicles safely and in accordance with state, local and federal DOT regulations Complete driver's daily log Complete all paperwork associated with delivery, noting discrepancies and collecting COD payment as required. Verify all COD payments are for correct date, amount and signature. (Product is not to be unloaded until payment is made.) Review all paperwork at the end of each shift with Outbound Warehouse Supervisor and bring any discrepancies to his/her attention Load trucks as scheduled, securing all products and accessories in order to eliminate shipping damage Unload truck at site in accordance with all company policies and procedures Notify appropriate personnel immediately of any and all traffic violations, accidents or injuries Skills/Knowledge Experience driving a straight truck (GVWR < 26,000 lbs) Good driving Record and ability to obtain a DOT Medical Certificate required. Dependable and regular attendance Ability to load and unload large and heavy products (windows, doors, etc.) by hand Excellent customer service skills Ability to comply with all state, local, and federal regulations Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Adapts changes in the work environment: Able to deal with frequent change, delays, or unexpected events Ability to read street, follow directions and have a general knowledge of the Baltimore/DC area Must be able to read, write and speak English clearly Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR PUTZdu1LaS

Job Description The Customer Support Specialist is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position provides lead nurturing and excellent customer service and is an expert in presenting product and or service solutions for customer's needs and wants. This position is also responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned tasks will vary based on business necessity. Responsibilities/Accountabilities: Primary job responsibility is to gather information via incoming calls, walk-ins and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues Meets or exceeds customer service, quality, and productivity goals as established by department As requested by management, captures traffic, leads and appointments. Prepares activity reports using required systems and software. Promotes and facilitates continuous improvement activities in the department Supports Pella's key imperative for customer satisfaction Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts Must research and troubleshoot product issues from customer in an accurate and timely manner Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate Enter Pella Credit Requests (PCR) for all warranty parts ordered Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff) Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc. Process customer payments via credit card Receives, verifies and prepares service parts ordered are accurate and complete for pending service tickets Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex) Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained Skills/Knowledge Associates degree preferred or Technical degree preferred, High School Diploma with experience 1-3 years customer service or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Provide superb customer service Completes work in a timely and accurate manner Enjoys working in fast-paced environment with a high sense of urgency Confident in ability to resolve customer issues Seeks out internal experts and utilizes their knowledge Committed to following established processes Focused on details and follow through Communication Skills: Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Mathematical Skills: Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Reasoning Abilities: Carry out instructions in written, oral, or diagram form. Deal with problems involving a few concrete variables in standardized situations. Relate across a broad and varied internal and external customer base. Organizational / Time Management Skills: Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Attention to detail, demonstrates accuracy and thoroughness. Adapts to changes in the work environment Consistently at work and on time; ensures work responsibilities are covered when absent Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Qualified candidates should have a AA or Technical degree preferred, High School Diploma with experience Language and Communication Skills Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from coworkers, excutives and corporate. Professional Skills Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors. Reasoning Abilities Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. Physical Demands While performing the duties of this job, the employee is regularly sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites. Travel The vast majority of travel will be local. Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR YgTRJihaxc

Job Description The Sub-contractor is responsible for removing existing windows and doors and installing new Pella windows and doors in residential applications. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned. Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge Prior knowledge of general construction applications and terminology and/or window and door applications. Communication skills Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status Powered by JazzHR OTwJF7NUuP

Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 100 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings. Pella Mid-Atlantic has six showrooms including our headquarters located in Beltsville, Maryland. The Company also has a fleet of approximately 64 vehicles. We serve residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia. Position: Manager, Facilities & Fleet This position is responsible for a range of operations support activities related to facilities, fleet and equipment operations. The position reports to the CEO of the Company. Key Responsibilities Fleet Operations Acquisition/Disposal: Title, tags, bill of sale Fleet report updates Adding/removing vehicles from PMA insurance Maintenance: Review and approve fleet repair and maintenance invoices Coordinate vehicle manufacturer warranty programs and recalls Leased Vehicles & Equipment: Negotiate and oversee key fleet contracts (Leases, fleet washing, short-term rentals, etc.) Submit month-end mileage on leased vehicles to Brody Review monthly expenses from leasing company Regulatory: Ensure that vehicle registrations, emissions inspections and insurance policy information is current and that documentation is available in each vehicle Comply with mandatory fleet and vehicle reporting, including DOT statutes and state citations, violations and warnings Respond to all police citations and warnings Reporting: Maintain and update the Fleet Report to ensure that all information is accurate and current. (This is in partnership with Finance, which uses the report to track vehicle expenses) Accidents: Oversee all aspects of fleet accidents, including Initial reporting Filing claims Ensuring involved employees are immediately drug tested Approving repairs Ensuring that repair payments and subrogated expenses are reimbursed by insurance Key Management & Vehicle Usage: Manage the fleet key box of spare keys and administer/control the electronic key box. Sign out and track borrowed vehicles. Respond to monthly Accounting inquiries regarding violations and usage related to borrowed vehicles. Facilities Management Point of Contact: Serve as the primary point of contact with the various landlords for issues related to operations, common area charges, service levels, after-hours operation, landscaping, maintenance, HVAC, etc.. Requires in-depth understanding of each location's lease details. Contract Management: Negotiate and oversee key facilities contracts (Housekeeping, HVAC, dumpsters, water, pest control, etc.). Regulatory: Schedule and/or coordinate mandatory inspections (elevator, pressure vessel, fire alarms, solar panels, and sprinklers). Maintain tracking spreadsheet to show due dates and performed dates. Vendors: Maintain a list of qualified vendors for all trades Key Management: Maintain the facilities key boxes and supporting office map and key list. Cleaning: Manage office housekeepers plus perform daily, weekly and monthly cleaning to ensure a safe, secure, professional and clean work environment Maintenance: Complete routine maintenance and upkeep tasks to ensure that the facilities and grounds are safe, secure, and also in peak operating condition. These include but are not limited to: Material Handling Equipment and Racking Develop, negotiate and oversee repair and preventative maintenance programs for forklifts, order pickers and chargers. Fill all electric forklift and order picker batteries with water (monthly). Skills/Knowledge Must possess a broad range of skills in a variety of areas, ranging from mechanical aptitude to systems knowledge. Strong and proactive communication skills. Ability to work effectively with in-house operations, customers, vendors, landlords, governmental authorities, architects, contractors, and other service providers. Behavioral Attributes High energy level. Willingness to get your hands dirty by resolving time-sensitive, real-world issues related to building and fleet safety, security and operations. Intellectual curiosity to take on a very broad range of issues. Ability to multi-task across a wide range of subjects and locations. Thrive in working in a fast-paced environment. Enjoy working in a team environment and delivering quality results and deliverables on time. Possess a positive, can-do attitude

Job Description The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verification's as required by the business and is a liaison to sub-contracted installation teams. The Lead Installer will be involved in recovery projects. The Lead Installer also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in-house installation crew Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Performs order verification's as needed to meet business needs. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge AA or Technical degree preferred, High School Diploma with experience 4 -5 years construction experience with leading projects Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Communication Skills: Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Mathematical Skills: Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Reasoning Abilities: Carry out instructions in written, oral, or diagram form. Deal with problems involving a few concrete variables in standardized situations. Relate across a broad and varied internal and external customer base. Organizational / Time Management Skills: Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Attention to detail, demonstrates accuracy and thoroughness. Adapts to changes in the work environment Observes established safety and security procedures. Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status Powered by JazzHR tylx8kw4Eg

Entry-level Full Stack Technical Analyst Pella, Iowa or Urbandale, Iowa At Pella, software engineers drive innovation through a variety of key technical initiatives. Our robust eCommerce platform empowers customers, while our mobile apps deliver real-time onsite data to professionals. Software Engineers play a crucial role in developing our quoting and ordering systems, directly impacting the efficiency and precision of our manufacturing processes. ESSENTIAL DUTIES AND RESPONSIBILITIES - Percentages represent guidelines only; may vary by position and fluctuate due to changing business needs. 60% Code development - Develop code based on the technical design specifications. Perform initial code checkout. Communicate status to parties involved. Familiar with and helps improve and establish development standards. Capable of developing across all key development tools available. Assists other analysts in increasing their knowledge of various technical tools. 15% Technical design work - Technical specifications and analysis required to meet business needs. Able to take general business requirements and build a robust technical design through the entire business process. Creates and/or reviews technical design work for other technical analysts. 15% Product Team Responsibilities - Provides estimates of various technical tasks. Assist Product Owner in taking high-level business initiatives into smaller deliverable pieces. 10% Day to day support of existing environment - Production issue resolution (alerts, tickets, requests from analysts). Able to quickly diagnose issues in a wide variety of areas without specific, detailed knowledge in the problematic area. Responsibilities outside of normal business hours: On-call rotation as assigned. Support for implementations of projects assigned will occur on weekends. Other duties may be assigned. Responsibilities: Confidently write and test code that can be deployed straight to production. Own all stages of development process: design, develop, test, implementation and operational support. Leverage modern development technologies for building breakthrough business applications and customer experiences. Evaluate trends and contribute to the direction of the technical development process and tools used for a better Pella digital experience. Propose creative and elegant solutions to complex technical problems. Develop, performant, secure, device-agnostic, accessibility standards compliant, and SEO friendly code. Collaborate and communicate with the team in an agile work environment. Technical Skills: Strong Front-End Web development skills using HTML5, CSS, React.js, JavaScript, REST APIs. Understanding and interpreting business/technical requirements, wireframes, and design comps. Strong Server-Side service and Graphql and REST API development skills using Node.js, Java, etc. Streaming technologies (Kafka, RabbitMQ, AWS SQS). Nice to have technologies: Docker, Kubernetes, AWS, CI/CD, Git, DevOps will be a plus, Identity Management skills will be a plus (Okta), Experience with Automated Testing tools will be a plus. Leadership & Process Skills: Thrives in highly collaborative cross-functional team and environment. Strong verbal and written communication skills, including the ability to communicate at all levels with clarity and precision. Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability. Excellent problem-solving and critical-thinking skills, including the ability to remove barriers and enable development teams to complete their objectives. Travel expected: 5-10% of time Education and/or Experience: Bachelor's degree in computer or related field (MIS or Computer Science or equivalent). Open to all levels of experience.

Do you enjoy connecting with people? Do you like delivering a great product? Are you comfortable asking for the sale? If so, this position is for you! The Sales Consultant is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieve individual sales goals through assertively presenting a compelling case for customers to choose Pella. Understand customer wants and needs, and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% “Very Satisfied” customer experience every time. Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! The Sales Consultants (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to: Adopt and deliver a structured sales presentation. Prepare and present a price quote before leaving every appointment. Follow up and respond to all customer questions within 24 hours. Be available for customer appointments during evenings and Saturdays, in addition to weekday hours. Responsibilities: Achieving individual sales and customer satisfaction goals and objectives. Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation. Striving to close the sale during all customer interactions. Ensuring quotes and orders are accurate following company sales process. Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues. Maintaining exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape. Maintaining exceptional level of expertise of products/services relating to Pella's customers. Conducting after-sale follow up with customers and developing lead and referral generation. Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows. Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers. Skills/Knowledge: Able to quickly earn trust and credibility with customers Provide superb customer service and generate referrals from one customer to others Skilled at relating to a variety of customers- balances poise and integrity with a service mentality Able to negotiate, build value and address objections towards closing a sale Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Able to grasp technical concepts related to general construction Strong problem-solving skills Energized by meeting and engaging new people, skilled networker Demonstrates confidence balanced with humility Tenacious, able to persevere through sales challenges and setbacks Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Excellent influencer- can sell something new, shift paradigms, conveys the value proposition Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Works well without close supervision but always keeps their manager informed. Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Is your motto "Measure twice, cut once?" Do you enjoy customer service? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring an Order Verifier for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Job Description The Order Verification Specialist will be charged with the timely completion of the order verification process, for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Primary Functions Knowledgeable on all aspects of the OV process including but not limited to products, cost control, obtaining accurate measurements, installation methods, and identifying challenges for installation crews through inspections Communicates effectively with customers to set realistic expectations of the Pella Installation Process Conducts job site inspections for water intrusion, rot, mold, and other issues and work to resolve discovered issues with the homeowner Confirms job site suitability Timely and detailed submission of required materials, photos, inspections, and useful other documentation Controls cost of projects and recoveries Works with sales and installation teams to ensure seamless order fulfillment Maintain upkeep of company vehicle and report any issues to manager Required Skills Strong construction knowledge Excellent customer service Communication skills: written, verbal and listening Good time management and organizational skills Adaptability Ability to multi-task Proficiency with Microsoft Office and smart devices and ability to learn internal software programs and applications Experienced in taking and recording accurate measurements Valid driver's license with clean driving record and background Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR IMbEulUm4r

Job Description Do you enjoy making sure a project is completed to the customer's satisfaction? Are you good at leading teams? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring a Field Supervisor for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Position Overview: The Field Supervisor is responsible for overseeing the Installation and Order Verification Program. The Installation Supervisor works closely with the retail sales process to improve the quality of Pella installations and the customer experience. This includes monitoring of sub-contracted installers, developing of new installers, resolving installation disputes and negotiating and monitoring installer payouts. Through job-site evaluation, he/she will ensure that Pella installation instructions are met and enforced while maintaining cost and time effective installation teams. Responsibilities: Work with the Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience Manage installation and order verification capacity to meet customer demand Work with Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues Maintain all required insurance and licensing documentation for all sub-contracted installers Oversee the payout system for installations including any back charges Track installation performance by installer, maintain and periodically review with installers Assist the installation team in early identification and formulation of a recovery plan as needed Mediate customer installation concerns--- visit job site to determine appropriate recovery process Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements May be required to perform order verifications as needed to meet business needs Responsible for the direct supervision of non-exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group. Responsible for the direct supervision of independent sub-contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other misc. items that are involved in supervising this group. Analyzes data to help determine potential future business needs. Provides input and may prepare initial budgetary proposals for assigned cost centers Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease. Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization. Skills/Knowledge: Bachelor's degree preferred 5 - 10 years related experience to include supervision of a team Must be able to develop a high level understanding of all Pella products and their applications Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business. Demonstrates open communication and the ability to maintain professionalism at all times Works collaboratively and creates a sense of trust and reliability with internal team and customers Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available Seeks out internal experts and utilizes their knowledge Supports change and innovation within organization Focused on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR XoEmRnvQ2S

Job DescriptionWarehouse Specialists are vital members of our team at Pella Mid-Atlantic. In this position, an employee will perform variety of duties in the warehouse including, but not limited to, receiving product, scanning and tracking material through the building, using order pickers and forklifts to store and pull material in the warehouse, and loading outbound delivery. Pella Mid-Atlantic is reputable for excellent customer service and as a Warehouse Specialist, it is crucial that all orders have been correctly staged and loaded to ensure the delivery and installation process to run seamlessly. For this position, Pella Mid-Atlantic is searching for a detail-oriented professional with exceptional work ethic and the ability to adapt to change in the daily work schedule. In addition to the above mentioned responsibilities and skills, a candidate must be forklift certified and have experience with order pickers. Responsibilities: Responsible for work assigned in the warehouse preparing our materials for shipping, receiving materials delivered to the warehouse, making sure all material is staged, ready and visually inspected for quality control Handle all inventory orders for install and service warehouse stock Review daily reports and prints (as necessary) material sheets to plan and prep materials in advance Assist in weekly cycle counts and reconciliation Receive all materials and scan material in and out to proper location. Returns all phone calls & E-mail by the end of each business day Maintains a safe, clean and organized work environment Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR QHz5ZAMToV

Job DescriptionDo you enjoy working with customers? Are you able to handle multiple projects at once? Are you detail oriented? If you answered yes to these questions, this position is for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. We are hiring a Service Coordinator. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Position Overview: This position will be responsible for Project Coordination for all Retail installations. They will be responsible for customer service, scheduling technicians to go out to the customer's residence at various phases of the project, collect payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong customer service skills and the ability to handle multiple projects at once. Responsibilities: Serve as the primary point of contact for retail customers after the time of sale Coordinating all aspects of the customer's installation from beginning to completion Purchasing product for our corporate manufacturing facilities Communicate and maintain contact with home owners, contractors and fellow employees regarding the status of projects Responsible for working on multiple projects at one time. Create work orders (crew packs) for all retail installations for the upcoming week Respond to emails and calls from customers including answering the department phone ring group Process credit card payments and forward check payments to Accounting Enter job notes into PSI and OMS Collect payments from customers at point of delivery and completion of installation job Other duties as assigned. Skills/Knowledge: Bachelors degree preferred 2+ years customer service or general business experience preferred Experience with telephone communications; e-mail; style and format of letters and reports. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Strong listening skills Speak and respond clearly and persuasively in positive or negative situations with a sense of urgency for our customer Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts of basic algebra and geometry. Deal with problems involving a few concrete variables in standardized situations, attention to detail and accuracy Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Adapts to changes in the work environment Observes established safety and security procedures Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR FeLg1RFlBw

Inspects, repairs or adjusts Pella windows and doors in the field; diagnoses product issues, determines efficient resolution plans and communicates tools necessary to resolve issue (i.e. labor, parts, tools or time needed to complete) The Service Tech also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers. Responsibilities/Accountabilities: Performs and completes service jobs on Pella products in the field Problem solves and diagnoses difficult issues in the field Replaces glass in windows or doors; Installs items such as window shades, blinds, muntin's, screens, etc. Provides Customers with helpful information on the care, operation and maintenance of their Pella products Generates and updates all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed. Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times Performs job site walk-thru' s and completes necessary paperwork, identifies items that need attention or correction prior to project finalization Collects Customer payment as required Identifies and orders parts over the phone through the CSR Loads Service vehicle with all necessary parts and equipment on a weekly basis Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth. May be asked to assist in the training of new Field Service Technicians or employees in other departments Maintains assigned Service vehicle Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues Completes service work orders and communicates any ongoing customer or product related issues with CSR's Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge: AA or Technical degree preferred, High School Diploma with experience Demonstrate attention to detail. Identify and resolves problems in a timely manner; Gathers and analyzes information skillfully. Speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Respond well to questions. Writes clearly and informatively; Edits work for spelling and grammar. React well under pressure; Treats others with respect and consideration Demonstrates accuracy and thoroughness; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Is consistently at work and on time. Initiative - Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Possess excellent customer service skills, Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Attention to detail, demonstrates accuracy and thoroughness. Adapts to changes in the work environment Observes established safety and security procedures. Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Are you customer service focused? Do you like having a variety of projects on your plate at once? If so, this position is for you. Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty. Responsibilities: Provide strong customer service to our internal and external clients Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions. Manage the installation process with the installers and project manager. Learn and retain product knowledge of Pella window and door products Use CRM software and develop best practices to track all customer service interactions Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information Be our client's advocate by responding promptly, following up, and being proactive with solutions Partner with internal departments to facilitate rapid problem solving for our customers Proactively support and interact with sales trade team Skills/Knowledge: Bachelor's degree preferred 2+ years' experience in customer service or application support role Industry Experience preferred but not required Strong, detail-oriented multitasker who has a “can do” attitude. Team player who enjoys collaborating to find effective solutions Strong learner who possess a desire to learn new things Ability to communicate clearly and concisely, both orally and in writing. Proficient with Microsoft office based software applications with an ability to learn new programs Construction knowledge to include windows, doors, flooring or millwork Experience working in a sales driven company or partnering with a sales team Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Description Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. Pella Mid-Atlantic has six showrooms including our headquarters located in Beltsville, Maryland. We serve residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion ! Position Overview: The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to succeed, this position is for you! The Contact Center Agent will make outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments. This position will also confirm all appointments, reengage past customers and reschedule cancelations. We are looking for employees that love customer service, sales (of any kind), and are persuasive and engaging on the phone. The Contact Center Agent position gives you a great foundation of Pella Mid-Atlantic knowledge to begin your career with the company. We are open 7 days a week, this position requires a scheduled shift of one weekend day per week. Responsibilities/Accountabilities: Expected to communicate the company brand and values of Pella Mid-Atlantic. Meet daily and monthly goals for Appointments Set & Completed Appointment Demos. Meet daily and monthly expectations for Inbound/Outbound Call Volume. Answer and advise customers calling in from marketing sources. Engage past and prospective customers and assist in setting new appointments. Prequalify and schedule customer appointments. Respond to general customer inquiries and route to appropriate departments. Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling. Interact with customer online inquiries via web chat function. Complete Daily Data Entry for Customer interactions that occured via Phone, Text or Email. Confirm all scheduled sales appointments and conduct follow-up calls after appointments if needed. Learn and retain Pella window and door product knowledge and be able to educate the customer. Be our customers' advocate by responding promptly, following up, and being proactive with solutions. Utilize CRM software and adhere to best practices to track all customer sales interactions. Skills/Knowledge High School Diploma or GED Equivalent. 1+ years of experience in a customer focused environment. (Preferred) Restaurant Experience is acceptable in lieu of customer service experience Proficient with Microsoft office software applications with an ability to learn new programs. High attention to detail. Self-motivated individual who also enjoys working as a team and facilitating sales. Strong ability to connect with people. Ability to use Active Listening to determine a customer's needs. Ability to Multitask in a fast-paced work environment. Enjoys healthy competition and drives to succeed. Ability to communicate clearly and concisely, both orally and in writing. Displays a high level of integrity. Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Powered by JazzHR 8OeTv9APkB

Trade Sales Representative - Roanoke, VA Are you a driven, competitive go-getter ready to take your sales career to the next level? Pella Windows and Doors of North Carolina and Southwest Virginia are seeking passionate, results-oriented Trade Sales Representatives to grow our presence in the Roanoke, VA area. This is your chance to be part of a winning team, build lasting relationships, and make a significant impact on the booming construction market. With uncapped earning potential, incredible support, and a dynamic company culture, this is the opportunity you've been waiting for! Pella windows and doors are proudly made in the United States. Pella Corporation operates multiple manufacturing facilities across the country, including locations in Iowa, Illinois, and other states. The company has been producing high-quality windows and doors since its founding in Pella, Iowa, in 1925. Our Pella Carolina, Inc. Corporate distribution is located in High Point, NC. Why Choose Pella? Unlimited Earning Potential - Competitive salary with uncapped commissions and bonuses. Top-Tier Support - Comprehensive training, ongoing mentorship from the best sales leadership in the country, and the backing of a trusted industry leader. Growth Opportunities - We invest in your success and provide clear paths for career advancement. Outstanding Culture - Be part of a supportive, goal-oriented team that celebrates achievements. Comprehensive Benefits - Health, dental, vision, and retirement plans to ensure you and your families well-being. What You'll Do: Drive sales and grow your territory by prospecting and gaining new trade customers. Build long-term relationships with builders, contractors, and remodeling professionals. Manage projects from inception to completion, including conducting site visits and reviewing blueprints as necessary. Deliver persuasive sales presentations, quotes, and project proposals. Overcome objections and close deals with confidence. Represent Pella at trade shows and industry events. Consistently exceed sales goals and contribute to personal and company growth. Who we hope you are: A self-motivated closer with a competitive spirit and strong desire to succeed. Experienced in outside sales, business-to-business sales, or a related field (1+ years preferred). Passionate about the construction industry with a basic understanding of the building process. Window and Door sales experience is a plus! Strong communication, negotiation, and relationship skills. Comfortable working in a mix of indoor and outdoor environments, including active construction sites where standing for long periods is required. A proactive problem-solver who thrives on challenges and growth opportunities. Ability to travel as needed. Your Future with Pella Carolina At Pella, your drive and determination determine your success. We believe in empowering our team members with the tools, training, and support to achieve their personal and professional goals. If you're hungry for success and ready to grow your career while making a real impact, apply today and become part of the Pella family! Benefits Competitive Compensation + Auto allowance 401k/ 401K Matching- 50% up to 6% after 1 year of employment Profit Sharing Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment 9 Paid Holidays Generous vacation/PTO Life Insurance Company paid Short term and Long term disability Job Type- Full-time remote but in the field almost daily. Work Location: This position is a work from home position with daily visits to various job sites throughout the territory and sales meetings - 50 mile radius of target sales area. Compensation: Base salary: $50,000 - $80,000+, guaranteed for the first 12 months, based on sales performance and industry experience. Additional commission opportunity: Earn 1-4% commission. Year 2 estimated income: $150,000 - $200,000+ on full commission. Monthly auto allowance provided. Equipment: iPhone, Laptop Apply now and let's build something great together.

The Sub-contractor is responsible for removing existing windows and doors and installing new Pella windows and doors in residential applications. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned. Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge Prior knowledge of general construction applications and terminology and/or window and door applications. Communication skills Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status

The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verification's as required by the business and is a liaison to sub-contracted installation teams. The Lead Installer will be involved in recovery projects. The Lead Installer also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers. Responsibilities/Accountabilities: Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in-house installation crew Directs work processes while at the job sites. Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation Test the operations of each unit, demonstrates operation of products to the customer Ensures that the job site is clean and tidy after installation Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites. Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise. Ensures customer completes the Certificate of Completion and collects any outstanding customer balances. Demonstrates a commitment to the highest quality of work. Performs order verification's as needed to meet business needs. Conducts job site inspections of sub-contracted installers as necessary to meet business needs. Performs recovery work as required to meet the business needs. Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns Uses, maintains, and stores company provided tools appropriately Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager Must have a valid driver's license and be in compliance with company Fleet Safety Policy Skills/Knowledge AA or Technical degree preferred, High School Diploma with experience 4 -5 years construction experience with leading projects Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Communication Skills: Strong listening skills Speak clearly and persuasively in positive or negative situations Respond clearly, concisely and promptly to questions/requests via phone or email Write legibly and informatively; read and interpret written information; edit work for spelling and grammar Ability to present information in one-on-one and small group situations. Mathematical Skills: Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals. Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products. Reasoning Abilities: Carry out instructions in written, oral, or diagram form. Deal with problems involving a few concrete variables in standardized situations. Relate across a broad and varied internal and external customer base. Organizational / Time Management Skills: Establish priorities; work independently; proceed with objectives and little supervision. Meet company established job performance standards, investigate ways to improve, and promote quality and productivity. Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations. Attention to detail, demonstrates accuracy and thoroughness. Adapts to changes in the work environment Observes established safety and security procedures. Consistently at work and on time; ensures work responsibilities are covered when absent Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status

Is your motto "Measure twice, cut once?" Do you enjoy customer service? Do you have construction experience? If yes, this job may be for you! Pella Mid-Atlantic is the area's leading distributor of Pella window and door products is hiring an Order Verifier for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor. We are passionate about what we do at Pella Mid-Atlantic, and we're looking for people who share our passion - from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion! Job Description The Order Verification Specialist will be charged with the timely completion of the order verification process, for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Primary Functions Knowledgeable on all aspects of the OV process including but not limited to products, cost control, obtaining accurate measurements, installation methods, and identifying challenges for installation crews through inspections Communicates effectively with customers to set realistic expectations of the Pella Installation Process Conducts job site inspections for water intrusion, rot, mold, and other issues and work to resolve discovered issues with the homeowner Confirms job site suitability Timely and detailed submission of required materials, photos, inspections, and useful other documentation Controls cost of projects and recoveries Works with sales and installation teams to ensure seamless order fulfillment Maintain upkeep of company vehicle and report any issues to manager Required Skills Strong construction knowledge Excellent customer service Communication skills: written, verbal and listening Good time management and organizational skills Adaptability Ability to multi-task Proficiency with Microsoft Office and smart devices and ability to learn internal software programs and applications Experienced in taking and recording accurate measurements Valid driver's license with clean driving record and background Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.