Mill Creek Residential jobs - 21 jobs

Mill Creek Residential (“MCR”) is seeking a qualified candidate for the Senior Real Estate Finance Analyst position to provide critical property investment valuation, planning, analysis and reporting support for MCR portfolio investments in assigned real estate markets. This position will report to the Director of Real Estate Finance and support other members of the Real Estate Finance Team. This position will have regular interactions with executive management, including responding to direct inquiries, communicating results, and providing perspective on property investment analyses. A proactive and adaptive attitude is required for this highly visible role. The role will provide an excellent foundation for professional growth across various functional areas within residential real estate development. Essential Functions Manage detailed investment financial models (property cash flows, joint venture waterfall structures) for properties in assigned real estate markets to support critical and time sensitive planning, reporting and analysis needs of MCR. Support development pipeline efforts for prospective property investment, including pro forma model changes and managing modeling assumptions for multiple underwriting scenarios. Review and understand property investment closing documents, Review and understand quarterly and annual residential property investment appraisals and other valuation report types (debt, purchase price accounting) used for financial reporting purposes. Research sub-market, market and industry trends and patterns. Provide investment model insight and recommendations to key stakeholders. Prepare investor presentations and property operating performance and investment return metrics. Assist in the preparation of Valuation Committee memorandums. Special projects All other duties as assigned. Expectations Detail oriented with strong organizational skills Ability to analyze data and provide quantitative solutions. Ability to multi-task and manage a complex workload to meet reporting deadlines, and function in a fast-paced environment. Strong communication skills with the ability to effectively interact with senior leadership. Required Experience and Minimum Qualifications Bachelor's degree in finance, mathematics, accounting, or similar degree. Microsoft Office Suite, including advanced Excel-modeling skills. Minimum of 1-3 years of experience in real estate finance, investment analysis, or a related field, preferably in a multifamily development and/or acquisition business model. Knowledge of core real estate investment underwriting and valuation concepts. Experience modeling property cash flows and historical and projected GP-LP investor waterfall returns. Preferred Qualifications Understanding of and ability to analyze company financial statements Programming experience, such as VBA/Macro-coding skills Experience with the use of Vena Solutions Certifications (Optional but preferred): CFA-Chartered Financial Analyst (or aspiring candidate) Other relevant corporate finance and/or real estate professional certifications (e.g., CFI-FMVA, REFM). About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

Mill Creek Residential (“MCR”) is seeking a candidate for the Real Estate Investment Associate position to be located in our Dallas office. This position will report to the Director of Real Estate Finance and will be responsible for a variety of activities including but not limited to: financial modeling; project underwriting and analysis; market research; and legal document review and interpretation. This position will have regular interaction with Mill Creek's Joint Venture Finance, Development, Acquisitions, Portfolio Management, and Asset Management teams including responding to financial model guidance requests, providing analysis on existing and proposed investment opportunities, communicating recommendations and sensitivities, ensuring underwriting consistency and synchronization, and delivering standardized templates and materials. A proactive and adaptive attitude is required for this highly visible role. Essential Functions/Responsibilities Manage, provide guidance for, and modify the standardized MCR investment modeling templates Support the Development and Acquisition teams with underwriting practices and unique underwriting techniques for specific projects Provide investment modeling support throughout entire life cycle of project Support the Portfolio Management team with fund-specific pro forma modifications and analyses Review and evaluate investor and lender term sheets and implement venture parameters within project proformas Prepare and review sensitivity analyses based on rent growth, cap rate trending, delivery delays, and interest rates Create, modify, and analyze supporting project underwriting analyses and models Review deal memos and ensure pro forma models accurately reflect the deal memo highlights Understand, create, and update joint venture waterfall structures/return projections Collect data, prepare, and communicate the market research dashboard Coordinate with development teams to complete and communicate the standardized investment balanced scorecards to the Investment Committee for each development while managing updates to the scorecard template Special projects and all other duties as assigned Education and/or Experience Minimum of 3-5 years of experience in real estate finance, investment analysis, or a related field, in a multifamily development and/or acquisition business model Bachelor's degree in mathematics, finance, accounting, real estate or similar degree preferred Advanced proficiency in Microsoft Excel; including modeling skills such as VBA/Macro coding VBA/Macro coding skills Experience with the use of Vena Solutions preferred Understanding of and ability to analyze pro forma models and JV waterfall structures Ability to learn and navigate various software applications Multifamily real estate experience Strong written and oral communication skills Ability to lead projects and coordinate multiple teams to complete assignments Skills/Specialized Knowledge Detail oriented with strong organizational skills Ability to analyze data and provide quantitative solutions Ability to multi-task and manage a complex workload to meet reporting deadlines, and function in a fast-paced environment Strong communication skills with the ability to effectively interact with senior leadership Understanding of and ability to analyze company financial statements Programming experience, such as VBA/Macro-coding skills Experience with the use of Vena Solutions About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

We are seeking a Business Intelligence (BI) Architect / Developer to design, develop, and implement enterprise-wide BI solutions. This position requires expertise in data architecture, analytics, and data products to build a robust, scalable, and secure data infrastructure that enables data-driven decision-making and delivers high-quality, impactful data products to our organization. Must have strong communication skills as you will be working with other departments to achieve your milestones. Ability to articulate technical concepts to a non-technical person is preferred. Essential Functions/Responsibilities Architect, Design, and Develop: Design, architect and develop scalable data architectures, data models, reporting layers and Power BI reports for BI platforms and data warehouses. Tool Selection and Strategy: Evaluate, select, and integrate BI tools and platforms to improve efficiency and capability. Performance Optimization: Monitor, troubleshoot and optimize BI system performance and improve end user experience. Data Governance & Quality: Define and implement data governance policies and procedures to ensure data integrity, quality, security, and compliance. Mentorship and Documentation: Provide technical leadership and mentorship and maintain documentation of BI systems, technical designs, workflows, and best practices to facilitate knowledge sharing and system maintenance. Collaboration: Work with C-suite executives, analysts, and engineers to understand data needs and translate them into technical solutions. Artificial Intelligence: Enable Automating data processes, generating advanced insights, and enhancing data-driven decision-making by leveraging AI capabilities within Azure and MS Copilot. Collaborate with stakeholders and engineering teams to prepare BI data sources (Power BI, SQL, SharePoint) for integration with Copilot agents and other LLM-based tools. Ensure BI data models and reporting layers are optimized for consumption by Copilot agents, including semantic modeling and metadata enrichment. Stay current with industry trends and Azure technologies, recommending improvements and innovations where appropriate. Education and/or Experience Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field (Master's degree preferred). 7+ years in Business Intelligence, data warehousing, and data architecture. Proven experience developing and maintaining Power BI dashboards and data models. Expertise in data modeling and database/data warehouse design. Expert proficiency and hands on experience with Power BI, DAX, MS Fabric, ETL tools including SSIS and Azure Data Factory, Azure Synapse, Azure Datalake storage, Python, SQL. Experience with Azure cloud platform and big data technologies. Expertise with data governance frameworks and industry compliance standards. Hands on experience with Microsoft Copilot and LLMs for analytics/BI Familiarity with Power Platform connectors, Microsoft Graph, and API integration for enabling Copilot agents Excellent problem-solving, analytical, and communication skills are essential for collaborating with various stakeholders and troubleshooting complex issues. Background in Construction, Single Family, Multi-Family, and/or Commercial Property Management and/or Accounting is a plus Skills/Specialized Knowledge Excellent communication, time management and organizational skills Solid understanding of data structures, design patterns, and Business Intelligence Understanding of data governance and compliance frameworks for AI-enabled BI solutions. Ability to support Copilot agent development by preparing and documenting BI data sources for AI consumption. Strong analytical and problem-solving skills Ability to work in a deadline driver fast paced environment and handle multiple projects simultaneously with a high level of autonomy while being a team player Willingness and ability to learn and research independently Sense of Urgency of delivery and ownership of work products About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Technician Level II (Service Technician - Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.Reports to: Service Manager/ Sr. Service Manager has primary oversite of the Service Technician Level II position. The Service/Sr. Service Manager has the responsibility to determine the exact "day-to-day" duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities • Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards • Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation• Routinely perform duties to restore apartments to “make ready” status• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects• Respond to resident requests in a timely manner, delivering excellent customer service• Promote safe work practices among on-site team• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations• Address and complete all other duties as assigned• Embody the Mill Creek mission, values and brand promise in all that he or she does Education and/or Experience • High School diploma or equivalent (GED) preferred.• 1-3 years' experience performing maintenance duties• Multi-Family maintenance experience helpful• HVAC and CPO certification preferred Skills/Specialized Knowledge • Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.• Accurately take measurements and perform basic arithmetic• General computer skills in Microsoft Office and property management based software• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices• Safely use chemicals, paint, and general cleaning supplies• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of Joining the Mill Creek Team • Competitive compensation• Comprehensive medical, dental, and vision• Employer-sponsored short- and long-term disability, life, and AD&D insurance• 401(k) with employer matching• Paid time off benefits: vacation, sick time, holidays

At MCRT the Superintendent is responsible for coordinating and supervising all phases of the field work performed by subcontractors and vendors in constructing high density residential and mixed use. The position reports to the General Superintendent or Vice President of Construction. This position works directly with the Project Manager and other MCRT team members in ensuring the timely and safe completion of projects and delivery of high quality product.. Essential Functions/Responsibilities Supervises and directs the efforts of MCRT Assistant Superintendents, Punch Carpenters and Laborers. Develops and maintains working relationships with the project's building officials and inspectors and is responsible for scheduling all required jurisdictional inspections and testing. Identifies and makes recommendations to Project Manager regarding project risks including safety/loss control, subcontractor/supplier issues, site conditions and logistics, scheduling, change orders, and document conflicts. Supervises and monitors work of all hired trades and MCRT punch carpenters and laborers. . Reviews all subcontractor and vendor progress payment requests prior to the final processing of billing. Provides noticing to all non-performing sub-contractors and when and where necessary requests termination and the hiring of replacements. Prepares punch lists and ensures completion of all related work prior to inspections and product acceptance. Inspects subcontractor's work to ensure that it meets subcontracted obligations and Company quality standards. Creates, maintains and updates project schedules as they relate to work in progress and the completion of project. Distributes schedule updates to the project subcontractors and vendors and provides schedule updates to the MCRT project team. Ensures tasks are finished accordingly. Holds weekly safety and subcontractor meetings and maintains minutes of such meetings.. Ensures the timely ordering, delivery and storage of materials and parts necessary to construct and complete the project in accordance with the project schedule. Monitors subcontractor compliance with project safety policies and program. Manages the site condition to ensure a safe work environment. Reviews plans in order to identify mistakes and inconsistencies and makes recommendations on how to resolve such issues. Ensures duties not contracted out are being completed by other means. Ensures that documentation and paperwork are organized within the filing system set forth by Company policies and practices.. Works with Company hired third party consultants and inspectors. Schedules third party inspections of work in progress and ensures responses to any exceptions or punch list items noted by the consultants and inspectors.. Participates in Company-provided training such as safety, non-discrimination, and harassment prevention. Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. All other duties as assigned Education and/or Experience Bachelor's Degree in Construction Management, Engineering, Architecture or equivalent is required. Five years of experience working as a superintendent may be considered in lieu of a Bachelor Degree. Minimum 3 years of experience in the multi-family construction industry is required. Skills/Specialized Knowledge Ability to use a personal computer and have a working knowledge of Microsoft Project, Word, and Excel. Experience in using Procore and Textura a plus. Ability to communicate well in English both written and verbally. Ability to use general office equipment, such as telephone, fax machine, printer, scanner and copier. Knowledge of construction procedures, building codes, construction procedures, and rough trade work. Knowledge of federal, state and local codes for Handicap, Fair Housing, ANSI, Waterproof, Environment/AQI and Acoustical. Excellent customer service and interpersonal skills; ability to relate to others. Strong organizational and time-management skills. About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training. Essential Functions/Responsibilities Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations Schedule and perform routine preventive maintenance on all appropriate equipment and tools Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable Respond to resident requests in a timely manner, delivering excellent customer service Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc. Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same Oversee work of internal and external vendors and maintenance service suppliers Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes stablish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred 5+ years maintenance technician work or related experience HVAC Certification required CAMT preferred CPO preferred Multi-family housing experience helpful Skills/Specialized Knowledge Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus Accurately take measurements and perform basic arithmetic General computer skills in Microsoft Office and property management based software Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc. Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc. Safely work with chemicals, paint, and general cleaning supplies Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental, and vision Employer-sponsored short- and long-term disability, life, and AD&D insurance 401(k) with employer matching Paid time off benefits: vacation, sick time, holidays

The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Essential Functions/Responsibilities Financial Performance Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals. Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value Oversee pricing and occupancy strategies Assist in preparation of community budget Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction Address and complete all other duties as assigned Sales and Marketing Oversee sales, lease renewals, move-in and move-out process Oversee administration and completion of the resident renewal program, move-in and move out process Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors Foster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordingly Participate in Revenue Management calls when applicable Address and complete all other duties as assigned Operating Standards Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect. Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level Partnering with Service Manager, recommend capital improvements for community Manage contracts with 3rd party service providers Address and complete all other duties as assigned Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes. Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED), Bachelor's degree or related experience preferred 3-5 years of multi-family or related property management experience or equivalent experience 2 years supervisory experience Commitment to, and passion for, providing outstanding customer service Strong communication skills (written and verbal) About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and apartments along with specific features and benefits Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition Share promotional ideas and events for marketing timeline Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Operational Standards Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.Reports to: Service Manager, Sr. Service Manager, and Community Manager. The "day-to-day" duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs Perform maintenance in vacant apartment homes Perform painting in vacant homes Perform service requests in occupied apartment homes Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial Replacement of light bulbs in common areas and buildings Pressure washing the buildings and parking areas as needed Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects Respond to resident requests promptly, delivering excellent customer service Promote safe work practices among on-site team Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values, and brand promise in all that they do The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include: Providing Exemplary Customer Service - as measured by survey results, online reputation, and other means Preparing for Community Inspections - safety/cleanliness/compliance Service Request Response and Completion Time Service Request Resolution and Quality Control Make-ready Completion/Turnover Time Move-in Quality (Zero Defects) Expense Control in Maintenance Related Categories Education and Experience High School diploma or equivalent (GED) preferred Experience performing maintenance duties helpful Multi-Family maintenance experience helpful Skills/Specialized Knowledge Accurately take measurements and perform basic arithmetic Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer Safely use chemicals, paint, and general cleaning supplies Frequently and safely operate motorized vehicles such as a golf cart About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental, and vision Employer-sponsored short- and long-term disability, life, and AD&D insurance 401(k) with employer matching Paid time off benefits: vacation, sick time, holidays

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training. Essential Functions/Responsibilities Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations Schedule and perform routine preventive maintenance on all appropriate equipment and tools Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable Respond to resident requests in a timely manner, delivering excellent customer service Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc. Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same Oversee work of internal and external vendors and maintenance service suppliers Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes stablish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred 5+ years maintenance technician work or related experience HVAC Certification required CAMT preferred CPO preferred Multi-family housing experience helpful Skills/Specialized Knowledge Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus Accurately take measurements and perform basic arithmetic General computer skills in Microsoft Office and property management based software Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc. Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc. Safely work with chemicals, paint, and general cleaning supplies Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental, and vision Employer-sponsored short- and long-term disability, life, and AD&D insurance 401(k) with employer matching Paid time off benefits: vacation, sick time, holidays

The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Essential Functions/Responsibilities Financial Performance Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals. Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value Oversee pricing and occupancy strategies Assist in preparation of community budget Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction Address and complete all other duties as assigned Sales and Marketing Oversee sales, lease renewals, move-in and move-out process Oversee administration and completion of the resident renewal program, move-in and move out process Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors Foster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordingly Participate in Revenue Management calls when applicable Address and complete all other duties as assigned Operating Standards Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect. Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level Partnering with Service Manager, recommend capital improvements for community Manage contracts with 3rd party service providers Address and complete all other duties as assigned Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes. Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED), Bachelor's degree or related experience preferred 3-5 years of multi-family or related property management experience or equivalent experience 2 years supervisory experience Commitment to, and passion for, providing outstanding customer service Strong communication skills (written and verbal) About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands-on job requiring the performance of routine maintenance, painting, cleaning and janitorial, and groundskeeping tasks. This position is accountable for identifying problems, cleaning, and janitorial responsibilities, completing routine service requests, performing painting and regular maintenance in vacant apartment homes, maintaining the grounds and common areas in a clean and safe manner, and making routine repairs to maintain the material and aesthetic condition of the community. The Service Technician I works in accordance with operating and safety standards, ensuring requests and repairs are made in a safe, reliable, timely manner. They anticipate and evaluate potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.Reports to: Service Manager, Sr. Service Manager, and Community Manager. The "day-to-day" duties of the Service Technician I will be determined daily by the Service manager. Responsibilities will be assigned in accordance with the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs Perform maintenance in vacant apartment homes Perform painting in vacant homes Perform service requests in occupied apartment homes Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial Replacement of light bulbs in common areas and buildings Pressure washing the buildings and parking areas as needed Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects Respond to resident requests promptly, delivering excellent customer service Promote safe work practices among on-site team Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values, and brand promise in all that they do The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include: Providing Exemplary Customer Service - as measured by survey results, online reputation, and other means Preparing for Community Inspections - safety/cleanliness/compliance Service Request Response and Completion Time Service Request Resolution and Quality Control Make-ready Completion/Turnover Time Move-in Quality (Zero Defects) Expense Control in Maintenance Related Categories Education and Experience High School diploma or equivalent (GED) preferred Experience performing maintenance duties helpful Multi-Family maintenance experience helpful Skills/Specialized Knowledge Accurately take measurements and perform basic arithmetic Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer Safely use chemicals, paint, and general cleaning supplies Frequently and safely operate motorized vehicles such as a golf cart About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental, and vision Employer-sponsored short- and long-term disability, life, and AD&D insurance 401(k) with employer matching Paid time off benefits: vacation, sick time, holidays

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact "day-to-day" duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and homes along with specific features and benefits Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, home models, and “market ready” homes are in impeccable condition Share promotional ideas and events for marketing timeline Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Operational Standards Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training. Essential Functions/Responsibilities Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations Schedule and perform routine preventive maintenance on all appropriate equipment and tools Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable Respond to resident requests in a timely manner, delivering excellent customer service Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc. Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same Oversee work of internal and external vendors and maintenance service suppliers Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes stablish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred 5+ years maintenance technician work or related experience HVAC Certification required CAMT preferred CPO preferred Multi-family housing experience helpful Skills/Specialized Knowledge Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus Accurately take measurements and perform basic arithmetic General computer skills in Microsoft Office and property management based software Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc. Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc. Safely work with chemicals, paint, and general cleaning supplies Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental, and vision Employer-sponsored short- and long-term disability, life, and AD&D insurance 401(k) with employer matching Paid time off benefits: vacation, sick time, holidays

The Service Technician Level II (Service Technician - Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community. Essential Functions/Responsibilities Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation Routinely perform duties to restore apartments to “make ready” status\ Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects Respond to resident requests in a timely manner, delivering excellent customer service Promote safe work practices among on-site team Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Education and/or Experience High School diploma or equivalent (GED) preferred 1-3 years' experience performing maintenance duties Multi-Family maintenance experience helpful HVAC and CPO certification preferred Skills/Specialized Knowledge Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own. Accurately take measurements and perform basic arithmetic General computer skills in Microsoft Office and property management based software Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices Safely use chemicals, paint, and general cleaning supplies\ Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.Reports to: (General) Community Manager has primary authority and works with the Assistant Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Assistant Community Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc. Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Operational Standards Accept rents and make deposits Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos) Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager Participate in Revenue Management calls when applicable Oversee normal duties of Concierge and Leasing Consultants (based on Manager's request and staffing structure) Complete all new lease and renewal paperwork, including related addendums Complete resident communications when applicable Attend training classes/meetings as required or recommended by management Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Embody the Mill Creek mission, values and brand promise in all that he or she does Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED), Bachelor's degree preferred 2 years multi-family leasing or related property management experience or equivalent experience Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Exercise professional judgement to take ownership of and resolve issues and problems with residents In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of Joining the Mill Creek Team About the Benefits of Joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Professionally present the community and apartments along with specific features and benefits Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.) Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition Share promotional ideas and events for marketing timeline Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Operational Standards Complete all new lease and renewal paperwork, including related addendums Attend any training classes/meetings as required or recommended by management Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Post Craigslist ads daily to generate traffic Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Ability to take ownership of resident issues and/or concerns and come to a resolution In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Technician Level II (Service Technician - Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community. Essential Functions/Responsibilities Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation Routinely perform duties to restore apartments to “make ready” status\ Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects Respond to resident requests in a timely manner, delivering excellent customer service Promote safe work practices among on-site team Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Embody the Mill Creek mission, values and brand promise in all that he or she does Education and/or Experience High School diploma or equivalent (GED) preferred 1-3 years' experience performing maintenance duties Multi-Family maintenance experience helpful HVAC and CPO certification preferred Skills/Specialized Knowledge Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own. Accurately take measurements and perform basic arithmetic General computer skills in Microsoft Office and property management based software Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices Safely use chemicals, paint, and general cleaning supplies\ Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community. Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training. Essential Functions/Responsibilities Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes. Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED) preferred 5+ years maintenance technician work or related experience HVAC Certification required CAMT preferred CPO preferred Multi-family housing experience helpful Skills/Specialized Knowledge Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus. Accurately take measurements and perform basic arithmetic General computer skills in Microsoft Office and property management based software Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc. Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc. Safely work with chemicals, paint, and general cleaning supplies Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays