TurboTax Customer Service Representative - Work from Home
Remote job in Montgomery, AL
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Remote FinTech Product Analyst - AI Trainer ($50-$60/hour)
Remote job in Montgomery, AL
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
English Writing and Content Reviewing Expertise Sought for AI Training
Remote job in Montgomery, AL
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Remote Mathematics Expert (Master's / PhD) - AI Trainer ($60-$80 per hour)
Remote job in Montgomery, AL
Mercor is seeking **Mathematics/Statistics Master's and PhD's** (current or graduated) for a premier project with one of the world's top AI labs.
In this role, you will contribute your subject matter expertise to a cutting-edge project involving state-of-the-art large language models. Specifically, you will help create high-quality data that will inform the future of AI innovation by coming up with difficult problems in your domain. You're a good fit if you: - Received your undergraduate degree in **US/UK/Canada/Western Europe** - Received your graduate degree (or are currently studying) at a top US/UK/Canada/Western European university - Have high **attention to detail** - Have exceptional **written and verbal communication skills** - Have excellent **proficiency in English** Here are more details about the role: - The role is ongoing starting in November and continuing with rolling applications - This phase of the project is scoped to last 1-2 months - Experts are expected to contribute 4-6 tasks per week, each taking several hours to complete - The work is flexible **(fully remote and asynchronous)** - The work will require rigorous mathematics expertise and ability to follow complex instructions With respect to pay and legal status: - You will be legally classified as an hourly contractor - You will be paid on a weekly cadence via Stripe Connect Screening Process: - You will need to complete a short AI interview and form - the whole application process should last 20-40 minutes ## **About Mercor** Mercor specializes in recruiting experts for top AI labs and is based in **San Francisco, CA**. Our investors include **Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo,** and **Jack Dorsey**. * * * Apply today and leverage your leadership and technical expertise to advance cutting-edge AI models!
Remote Financial Manager - AI Trainer ($150 per hour)
Remote job in Montgomery, AL
Mercor is recruiting U.S./UK/Canada/Europe/Singapore/Dubai/Australia-based **Investment Banking or Private Equity Experts** for a research project with a leading foundational model AI lab.
You are a good fit if you: - Have **at least 2 years of experience** working at top firms in investment banking or private equity with deal experience (academic experience does not count, must be on desk) Here are more details about the role: - The work is **fully asynchronous** and can be done around your schedule - You will be **building financial models** from scratch that would be reflective of what you did on desk - You must be able to commit **at least 20 hours per week** for this role - This contract is till end of February (with the possibility of extension) - Successful contributions increase the odds that you are selected on future projects with Mercor - The vetting process involves: - ~10 minute behavioral interview asking about previous deals you've worked on - Technical assessment ( < 30 minutes) evaluating financial expertise With respect to pay and legal status: - **This role will pay $150/hour** - We will pay you out at the end of each week via Stripe Connect based on the number of hours you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates** Limited time referral bonus: - **$1,000 referral bonus** for anyone you refer between December 11th and December 14th that passes the work trial and works at least 10 hours on the project - After that, the referral bonus will go back to $500
Alabama (remote) - Speech-language pathologist
Remote job in Montgomery, AL
What you'll do
Provide speech-language teletherapy
Participate in IEP meetings
Complete comprehensive case reports
Exercise strong communication and relationship-building skills to collaborate with onsite school personnel and build rapport with students
About you
Active state license as an SLP
ASHA Certificate of Clinical Competence (CCC-SLP)
1 year of school-based experience including a Clinical Fellowship Year, or 2 years of total clinical experience including a Clinical Fellowship Year
Schedule flexibility and interest in working across time zones
Owns a reliable personal computer
Working knowledge of technology, such as headphones and personal computers
About Presence
As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers access to an award-winning platform, assessment and therapy materials, continuing education, and networking opportunities to help them succeed. Through ongoing, clinically-led career resources and support, we're meeting the needs and creating career options for clinicians today-wherever they are.
Let's talk perks and benefits
Flexible, remote scheduling
No-cost continuing education courses and clinical workshops tailored to your professional development
Access to the award-winning Presence platform, featuring curated session materials from top publishers like Highlights, SPARK Innovations and more
An extensive virtual library of speech-language assessments including online versions of the CELF -5, GFTA-3, PPVT-4, EVT-3, CASL-2, and more
Designated clinical guidance
Cross-licensing support
Just so you know
All your information will be kept confidential according to Equal Employment Opportunity guidelines
Our clinicians can choose to work as little as 5 hours per week or work up to 40: All availability will be considered within typical school-based hours
Compensation is $40-55 per hour. Pay rate is determined based on experience and market conditions
You'll be paid for both direct and indirect time (Example: Indirect includes specific documentation, attending IEP meetings, and more)
Remote Medical Expert (Lab) - AI Trainer ($130-$200 per hour)
Remote job in Montgomery, AL
Mercor is seeking Lab Doctors (MD or Fellow) for a project with one of the world's top AI labs. You will work closely with research teams at a leading AI lab, applying your medical expertise to help evaluate, refine, and stress-test AI systems in a professional, structured environment. As part of this work, you will create both the diagnostic cases and the rubric to score a good response to the diagnostic case.
_Note: This listing will require you to complete a paid 2-3 hour training course before joining the project._ **You are a strong fit if you:** - Are a U.S. based practicing MD or currently in Fellowship - Have strong **experience working with medical lab panels**. Tasks are focused around lab based reasoning, so this is an important requirement. - Have a minimum of 2+ years of medical experience. - Possess excellent written and verbal communication skills in English. - Demonstrate exceptional attention to detail and analytical thinking. - Are comfortable working in a fully remote and asynchronous environment. - Have interest in advancing AI applications in medicine and healthcare. **More About the Opportunity** - Remote and asynchronous. - Expected commitment: 20-40 hours per week. Most experts put in a minimum of 10 hours per week to get the most out of the project. - This project will last for a minimum of three months, with the **potential to extend longer.** **Compensation & Contract Terms** - Applicants must be based in the US - This position is structured with clear expectations. - Payments issued weekly via Stripe Connect **Application Process** - Submit your resume to begin - After submitting your resume, please complete a short AI interview and a short form. - If you make it to the next stage in the process, you will complete a paid 2-3 training course - Upon completion of this course, you will be extended an offer to join the project - Follow-up typically occurs quickly - the AI industry moves fast! **About Mercor** Mercor specializes in recruiting experts for top AI labs and is based in San Francisco, CA. Our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Entry-Level Research Assistant (Remote)
Remote job in Prattville, AL
Remote Telecommute Work From Home Job Description:
We are looking for remote, telecommuting candidates from all types of work backgrounds and skill levels to join us.
This is a flexible, work from home position with highly competitive pay working as a research participant for various companies.
Work-info: Due to increased demand we are now accepting a limited number of individuals to take part in our nationwide online or in person market research studies.
Work-Pay info:
$50 - $350 (Per 30min. to 2hr. Sessions)
$150 - $3,000 (Multiple Session Studies)
Work-Benefits: **Applicants will have the flexibility to choose particular studies which can be either online, in person or over the telephone.
Flexibility to take part in discussions online or in-person..
No minimum hours or commitment. You can do this part-time or full-time
You get to review and use new products or services before they are launched to the public.
Take part and enjoy free samples from our sponsors and partners in exchange for your honest - feedback of their products.
No commute needed if you choose to only work from home
Participants are wanted to help with research for a variety of topics including but not limited to:
· Food & Beverages
· Entertainment
· Social Media
· Financial
· Retirement
· Gender
· Housing
· Health Issues
· Consumer Products
· Shopping
· Internet Usage
· Vehicles
· Employment
* Participants will have the flexibility to choose any studies based on their ability to participate either online, in person or over the telephone.
Work Responsibilities:
Show up at least 10 minutes prior to discussion start time.
Participate by following any and all written and oral instructions.
Fully complete written survey provided for each panel or study.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date.
Work Qualifications:
Willing and wanting to participate in one or several of the topics listed above
Be able to read, understand and follow oral and/or written instructions
Have working and reliable internet access
Must be self-motivated and 100% willing & able to complete tasks assigned to you.
Must have either a phone, computer or tablet with either a working camera or webcam
Work Education Requirements:
- Will vary by study but all education backgrounds are acceptable
This is a perfect position for those looking for either temporary, part-time or full-time remote work at home.
Whether your current position or job skill is a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse or health care worker, call center or customer service representative or anyone who is looking for a part-time, remote, work from home job, this is an excellent position to supplement your income with great flexibility and zero prior experience needed.
Remote Medical Resident (Must be PGY3 or above) - AI Trainer ($110-$110 per hour)
Remote job in Montgomery, AL
Mercor is seeking **medical residents** across any specialty (except radiology) for a project with one of the world's top AI labs. This project is specifically focused on medical reasoning related cases surrounding sets of lab data. **Please do not apply to this listing if you are not comfortable with analyzing results from lab diagnostics.**
You will work closely with research teams at a leading AI lab, applying your medical expertise to help evaluate, refine, and stress-test AI systems in a professional, structured environment. As part of this work, you will create both the diagnostic cases and the rubric to score a good response to the diagnostic case. _Note: This listing will require you to complete a paid 2 hour training course and pass a skills assessment before joining the project._ **Role Requirements:** - Are currently in a U.S. based Residency program \[PGY3 or Above\] - Cannot be specializing in Radiology - Hold a U.S. based MD or DO - Possess excellent written and verbal communication skills. - Demonstrate exceptional attention to detail and analytical thinking. - Are comfortable working in a fully remote and asynchronous environment. - Have interest in advancing AI applications in medicine and healthcare. **More About the Opportunity** - Remote and asynchronous. - Expected commitment: 20-40 hours per week. - This project will last for a minimum of three months, with the **potential to extend longer.** **Compensation & Contract Terms** - Applicants must be based in the US - This position is structured with clear expectations. - Payments issued weekly via Stripe Connect **Application Process** - Submit your resume to begin - After submitting your resume, please complete a short AI interview and a short form. - If you make it to the next stage in the process, you will complete a paid 2-3 training course - Upon completion of this course, you will be extended an offer to join the project - Follow-up typically occurs quickly - the AI industry moves fast! **About Mercor** Mercor specializes in recruiting experts for top AI labs and is based in San Francisco, CA. Our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Program Management Lead, Offshore Coding Operations
Remote job in Montgomery, AL
**Become a part of our caring community and help us put health first** The Program Management Lead, Offshore Coding Operations conducts quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies. The Program Management Lead, Offshore Coding Operations works on problems of diverse scope and complexity ranging from moderate to substantial.
The **Program Management Lead, Offshore Coding Operations** optimizes the effectiveness of the offshore coding (post-visit) team. The lead analyzes the performance of the offshore coding team and creates strategies to maximize associate output. The **Program Management Lead, Offshore Coding Operations** works on problems of diverse scope and complexity ranging from moderate to substantial.
**Relationship Building:**
+ Cultivate relationships with onshore and offshore coding teams including leaders.
+ Serve as liaison and primary point of contact with the offshore (vendor) leaders.
+ Strategy: Advises coding leaders to develop functional strategies (often segment specific) on matters of significance.
+ In partnership with Coding Operational Excellence and Regional Coding Leaders, develop strategies for continuous improvement of offshore coding processes and quality.
+ Post-Visit/Offshore Coding Collaboration:
+ Partner with analytics to develop quality assurance program on post-visit reviews. (Frequency and sampling methodology to be determined).
**Qualitative and Quantitative Analyses:**
+ Analyze trends and share results with coding leaders/teams.
+ Monitor quality and address performance gaps.
+ Research and interpret correct coding guidelines and internal business rules to respond to inquiries and issues.
+ May participate in coder education programs on coding compliance.
+ Follows state and federal regulations as well as internal policies and guidelines while analyzing coding information and medical records.
**Mergers and Acquisitions:**
+ Partner with coding teams (consultative coders) on the special handling of Mergers & Acquisitions:
+ Other Duties:
+ Lead Special Projects for onshore and offshore coding teams.
+ Participate in chart reviews to identify educational opportunities.
+ Conduct research as needed.
+ Participate in Payer calls/chart reviews.
+ May participate in provider education programs on coding compliance.
+ Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, uses independent judgment requiring analysis of variable factors and determining the best course of action.
**Use your skills to make an impact**
**Proposed Requirements:**
+ Bachelor's degree in a relevant field (e.g., Health Information Management, Business Administration, Healthcare Administration)
+ Active professional certification required: RHIA, RHIT, CCS, CRC, or CPC
+ Minimum 5 years' progressive experience in medical coding operations
+ Minimum of 3 years' direct experience managing or optimizing offshore coding teams and vendor partnerships
+ Demonstrated success leading cross-functional initiatives and continuous improvement efforts in large, matrixed healthcare organizations
+ Experience collaborating with analytics, training, and operational excellence teams to drive quality and efficiency in coding workflows
+ Prior exposure to supporting mergers & acquisitions in a coding operations context preferred
**Preferred Qualifications**
+ Master's degree preferred.
**Knowledge, Skills, and Abilities**
+ Advanced understanding of medical coding guidelines, healthcare regulations (including HIPAA, state and federal compliance), and payer requirements
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant coding/audit software
+ Strong business acumen with proven strategic and critical thinking skills
+ Ability to analyze complex quantitative and qualitative data, synthesize findings, and communicate actionable insights to leadership
+ Outstanding verbal and written communication skills, with the ability to present to and influence diverse stakeholder groups
+ Effective relationship-building skills with both onshore and offshore teams, including vendor management and leadership liaison
+ Proven ability to work successfully in a fast-paced, dynamic, and matrixed environment
+ Commitment to continuous improvement, operational excellence, and collaborative problem-solving
+ Public speaking and group presentation experience required
+ Demonstrated ability to educate and mentor staff on coding compliance and best practices
**Additional Information**
+ Preferred work hours: EST
+ Up to 20% travel nationally within CenterWell markets
**Work at Home Requirements**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-02-2026
**About us**
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Crisis Counselor - Fully Remote in Montgomery, AL
Remote job in Montgomery, AL
Job Details Montogomery, AL - Montogomery, AL Fully Remote Full Time $24.35 - $26.35 Hourly None Swing Health CareBenefits and Compensation: Benefits
Comprehensive medical, dental, and life insurance plans
401(k) retirement plan with company match
Short-term and long-term disability (STD/LTD) coverage
Employee Assistance Program (EAP) services
Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
Company-matched student loan repayment program
Opportunities for career growth and advancement
Education and Experience Requirements
Education Requirement:
Bachelor's Degree from an accredited 4 year college or university.
Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
Fully Remote in Alabama
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
About Protocall: Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
Build rapport and foster client engagement during calls.
Assess and mitigate risk while maintaining accurate, thorough documentation.
Provide resources, information, and referrals as needed.
Assist callers in identifying positive coping strategies and developing safety plans.
Intervene during emergencies when necessary.
Stay calm, professional, and focused while multitasking in a fast-paced environment.
This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.
What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Quality Analyst - Remote
Remote job in Montgomery, AL
Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collaborate in the development and revision of procedures in response to operational changes.
• Analyze operational and quality data to identify trends, gaps, and opportunities for improvement.
• Make recommendations based on data analysis to enhance performance and service delivery.
• Participate in and contribute to calibration sessions to ensure consistency in quality evaluations.
• Assist in training initiatives aimed at improving agent performance and overall quality scores.
• Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents.
• Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making.
• Take calls as needed to support center operations and maintain service levels.
• Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics.
• Perform other duties as assigned by management.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
61,000.00
Easy ApplyBreak Free of a Jobsite and Work From Home
Remote job in Montgomery, AL
Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career! We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.
Preferred Skills:- Excellent communication skills, including active listening and problem-solving- Ability to learn, adapt, and adjust on-the-go- Work well with others and individually- Possess a strong work ethic and drive to succeed
What You Can Expect:- Flexible schedule- 100% Remote position- Weekly trainings led by top leaders- Industry-leading resources and technology
Auto-ApplyHead of Global OpEx
Remote job in Montgomery, AL
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. **The Role and Team:** The **Head of Global OpEx** is a critical leadership role responsible for overseeing and optimizing the financial planning, analysis, and management of Logitech's operational expenses (OpEx) across all BGs, Functions and Regions. This role will partner strategically with business leaders and C-suite executives to drive cost efficiency, ensure disciplined spending, and provide insightful financial analysis to support strategic decisions. The Head of Global OpEx will lead a team dedicated to OpEx management and will be instrumental in fostering a culture of financial accountability and operational excellence aligned with Logitech's strategy.
**Your Contribution:**
**Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share in our passion for Equality and Environment.** These are the behaviors you'll need for success at Logitech. In this role, your key responsibilities will be:
+ **OpEx Strategy & Leadership:** Develop and implement a global strategy and processes for managing and optimizing operational expenses, aligning with the company's financial priorities and growth initiatives.
+ **Financial Planning & Analysis (FP&A):** Lead the comprehensive OpEx planning cycle, including the annual budget, quarterly forecasts, and long-range plans. Drive the analysis of actuals versus plan/forecast, identify key variances, and provide actionable insights to functional leaders. Create targets for Logitech and lead investment optimization discussions.
+ **Business Partnering:** Serve as a trusted financial advisor, providing proactive financial guidance, challenging assumptions, and supporting strategic decision-making related to spending and resource allocation.
+ **Cost Optimization & Efficiency:** Identify and drive opportunities for cost savings, efficiency gains, and process improvements across all operational expense categories. Lead initiatives to optimize spending without compromising growth or critical business functions.
+ **Performance Measurement:** Develop, track, and report on key performance indicators (KPIs) related to operational expenses, providing transparency and accountability for spending.
+ **Financial Modeling:** Build and maintain robust financial models for OpEx forecasting, scenario planning, and investment analysis, demonstrating the financial impact of various operational strategies.
+ **Headcount Management:** Partner with HR and functional leaders to manage global headcount planning, forecasting, and analysis, ensuring alignment with budget and strategic objectives.
+ **System & Process Improvement:** Transform the way we manage OpEx focused on continuous improvement and automation of OpEx reporting, forecasting, and analysis processes and systems, leveraging financial planning tools and ERP capabilities.
+ **Cross-Functional Collaboration:** Facilitate strong collaboration between finance and operational teams globally to ensure effective cost management, accurate reporting, and shared understanding of financial performance.
+ **Team Leadership & Development:** Coach and develop a high-performing team of finance professionals dedicated to operational expense management, fostering a culture of analytical rigor and business partnership.
+ **Ad-Hoc Analysis:** Lead and participate in various ad-hoc financial analyses and strategic projects as required by senior management.
**Key Qualifications:**
+ Bachelor's degree in Finance, Accounting, Economics, or a related field; or equivalent industry experience;
+ 8-12 years of progressive experience in finance, with significant experience in FP&A and operational expense management in a global capacity.
+ Proven track record of driving cost efficiency and providing strategic financial partnership to functional leaders.
+ Deep understanding of financial acumen and the typical operational expense drivers in a technology business.
+ Strong expertise in financial modeling, data analysis, and developing insightful financial reports.
+ Proficiency with ERP systems (e.g., SAP, Oracle) and financial planning tools (e.g., One Stream, Hyperion Planning).
+ Exceptional communication, presentation, and interpersonal skills, with the ability to effectively influence and collaborate with executive leadership and diverse teams globally.
+ Proven leadership and team management skills, with experience building and developing high-performing finance teams.
+ Indirect procurement collaboration experience required to support indirect operating expense targets.
**Personal Attributes:**
+ Strategic thinker with a strong operational mindset and a focus on financial impact.
+ Results-oriented and highly analytical, with an ability to translate complex data into actionable insights.
+ Proactive and takes initiative to identify opportunities for improvement and drive change.
+ Excellent influencer and collaborator, capable of building strong relationships across an organization.
+ Adaptable and thrives in a fast-paced, high-growth, and constantly evolving environment.
+ High integrity and strong ethical standards.
**\#LI-CT1**
**\#LI-Remote**
**This position offers an annual salary of typically between $ 129K and $ 272K dependent on location and experience.** **In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.**
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at *************** for assistance and we will get back to you as soon as possible.
Head of Social Media Support - Remote in US
Remote job in Montgomery, AL
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you'll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase's values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Global Customer Success & Trust (GCST) organization, working at the intersection of product and support to transform the customer experience.
*What you'll be doing*
* Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.
* Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.
* Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.
* Oversee escalation workflows-including human handoffs from AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness.
* Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.
* Manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.
* Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.
*What we look for in you*
* Deep connectivity in / understanding of the crypto ecosystem
* 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto industry.
* Proven track record managing high-volume social support environments with strong public visibility.
* Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.
* Deep understanding of AI + human support workflows.
* Comfortable being "on point" for high-stakes, real-time events and shaping the narrative under pressure.
* Data-driven, outcome-oriented, and able to present insights at the executive level.
* Crypto-curious and aligned with our mission of increasing economic freedom.
*Nice to haves*
* Experience in regulated industries or with government/press scrutiny.
* Background in crisis comms, incident response, or risk management.
* Familiarity with social listening/triage tools (Sprinklr, Salesforce, Amazon Connect etc.).
P73066
\#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$157,590-$185,400 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations***********************************
*Global Data Privacy Notice for Job Candidates and Applicants*
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required.
*AI Disclosure*
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
Lead Field Service Drives Engineer
Remote job in Montgomery, AL
GE Vernova's Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future.
The Lead Field Service Engineer under general guidance and minimal supervision, performs a wide range of engineering tasks and ensures proper installation, service and commissioning of products and services. Provides technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting.
**Job Description**
**Essential Responsibilities:**
As a Field Service Engineer, you will:
+ Perform installation and commissioning on drive systems at customer site locations during ship construction.
+ Performs troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implements corrective actions.
+ Performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment.
+ Develop documentation to execute work such as commissioning and maintenance procedures, as well as execute customer training.
+ Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
+ Identify sales opportunities for service agreements, spare parts, training, and upgrades.
+ Provide on call support in response to customer calls for service.
+ Assist in the growth and direction of the North American business.
+ Provide support to engineering teams working on customer upgrade projects
+ Complete timely service reports and other administrative requirements
+ Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
+ Extended hours / overtime maybe required during peak periods and emergency circumstances.
+ Domestic or overseas travel to customer sites for extended periods of time.
**Qualifications/Requirements:**
+ Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university.
+ OR Associate's Degree or related discipline from an accredited college or university with a minimum 5 additional years of related industry experience.
+ OR School diploma or GED equivalency with a minimum of 8 years of related industry experience.
+ Ability and willingness to travel 85% of the time on short notice
**Desired Characteristics:**
+ Must be physically fit to be able to board vessels offshore.
+ Previous Marine Industry Experience.
+ For field service engineers that have the potential of working offshore, must be able to pass a Helicopter Underwater Egress Training (HUET) and offshore survival course which includes activities in a swimming pool.
+ US Person with the ability to achieve security clearance for Department of Defense projects.
+ Possesses leadership qualities that align with GE Vernova Way.
+ Background in a customer facing position within a Service environment.
+ Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
+ The work environment at onsite locations is of a construction type setting. Whilst performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, extreme heat, risk of electrical shock, risk of trips, slips and falls. The noise level on-site or on-board ships can be excessive, personal protective equipment (PPE) will be required.
+ Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.
The base pay range for this position is $78,800 - 131,200. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for bonuses, such as a performance bonus/variable incentive compensation/equity. This position is expected to close on December 31st, 2025. The company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401 (k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
**Additional Information**
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on December 01, 2025.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer Service Associate REMOTE JOB
Remote job in Montgomery, AL
The Prestressed Group are looking for a Customer Service Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties and Responsibilities:
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining
the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Serves customers by providing product and service information and resolving product and service problems.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Requirements
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Strong customer service and office administrative skills
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and Insightly
Excellent oral and written communication skills
Strong Microsoft Office skills
Call Center Customer Service experience
Practical knowledge of Superior Customer Service
Background working with Inbound Telephone Calls
Professional Phone Etiquette experience highly preferred
Adeptness in Customer Satisfaction
Earlier work involving Answering Multi-Line Phone System
Experience with customer invoices
Demonstrated knowledge of customer service
Customer Account experience preferred
Assist Customers experience preferred
Comfort and confidence when interacting with internal and external partners and clients/customers
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Benefits
The Prestressed Group appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Employee Assistance Plan
Employee Referral Program
Lucrative commissions and long-term bonus plans
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off
401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)
Loan Accounting & Investor Reporting Associate - Remote
Remote job in Montgomery, AL
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role specializes in implementing and supporting technical implementation of our software including configuration, training, and test support. This role will fill a multitude of roles involving client interaction. We will develop them into subject matter experts for our products. This role will support implementation of new client engagements deploying the product, support third-party integrations with the product, and ultimately help our clients realize gains in efficiency in their transaction execution. This position act as an interface between the clients and our software development team.
Essential Job Functions:
+ Executes on client loan accounting and investor reporting functions utilizing SBO
+ Performs remittance processing functions in support of client implementation and conversion functions
+ Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front-line point of contact
+ Provide ongoing system and business support for clients including researching and resolving production issues
+ Direct loan accounting and system functionality testing to validate new development initiatives and Client execution utilizing the product.
+ Recommend business process improvements based on in-depth knowledge of available products, services, and systems and experience developed working with numerous other clients
+ Conduct user training and maintain and update documentation and training material in collaboration with the technology services training organization.
+ Such other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in accounting or finance or equivalent combination of education and experience
+ Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
+ 3+yrs of experience in loan accounting, investor accounting, or investor reporting functions strongly preferred
+ Strong math and analytical skills
+ Advanced skills with Microsoft Excel including experience manipulating large volumes of data
+ Effectiveness and proactivity in seeking detailed information or data that either impacts clients or helps gain understanding of a problem the client has reported.
+ Demonstrated strong interpersonal skills, analytical skills, attention to detail, follow-up skills.
+ Excellent communication skills, both verbal and written, in individual and group settings
+ Experience with SBO loan accounting system a plus
+ Ability to read and parameterize adjustable-rate mortgage (ARM) notes
+ Experience in working with software development teams
+ Strong understanding of database models and table relationships. Ability to develop and execute basic SQL queries in Oracle and/or SQL Server.
+ Experience testing software enhancements or bug fixes
+ Understand and able to reconcile custodial accounts
+ Self directed and motivated to deliver high quality solutions and services.
\#LI-AS1 #LI-Remote
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$70,000.00 - $85,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision (******************************************************************************************************
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************
Maternal Mortality Epidemiologist II
Remote job in Montgomery, AL
Tanaq Support Services (TSS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in the health, agriculture, technology, and other government services. TSS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.
**About the Role**
We are seeking a **Maternal Mortality Epidemiologist II** to support our federal client. The Maternal Mortality Epidemiologist II will provide epidemiology expertise and support for the agency's surveillance systems on an ongoing basis.
This is a fully remote position. Candidates must reside in the United States.
**Responsibilities**
+ Contributes to maternal mortality data analyses to improve the use of surveillance and program data that advances analytic approaches to understanding characteristics of and prevention opportunities for addressing pregnancy-related deaths
+ Contributes to maternal mortality data analyses to improve understanding of characteristics of and prevention opportunities for addressing pregnancy-related deaths and draft dissemination products (e.g., manuscripts, reports, presentations).
+ Participates in project-related meetings and calls.
+ This description does not encompass all tasks; employees may perform other related duties as required.
Requirements
**Required Experience and Skills**
+ At least 2 years of related professional experience, with direct experience in data analysis, required.
+ Highly detail-oriented, works well within a diverse team, demonstrates a high degree of initiative and flexibility to adapt to shifting priorities.
+ Ability to communicate effectively, positively, and professionally.
+ Intermediate proficiency in data management and analysis using SAS or R.
+ Ability to prioritize activities when under tight deadlines.
+ Excellent written and verbal communication skills.
+ Ability to pass required Federal background screening and obtain and maintain both government clearance.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
**Education and Training**
+ Master's degree with a concentration in epidemiology, biostatistics, or a closely related discipline.
**Physical Requirements**
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift 25 pounds occasionally.
**Who We Are**
Tanaq Support Services (TSS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Support Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com.
**To view and apply for this position visit us at:**
****************************************************************
Remote Outbound Sales Representative
Remote job in Montgomery, AL
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks.
Accurately document and process customer orders in appropriate systems.
Follow all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff and managers for resolution as needed.
Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
Adhere to all attendance and work schedule requirements.
STANDARD QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
CONDITIONS
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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