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Service Coordinator jobs at Milton CAT - 108 jobs

  • Service Coordinator

    Milton Cat 4.4company rating

    Service coordinator job at Milton CAT

    Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service and quotes. Confirm with customer scheduling of work. Assist in the scheduling, routing and assigning work to service technicians. Opens and update invoices, work orders as needed. Order parts as required for both service shop and field service calls. Assist with incremental repair quotes. Assists in timecard entries. Passes on lead for work to other departments. Coordinates with the CSA Department to meet their needs. Flexible to work after hours when needed to meet customer needs. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Large emphasis on supporting supervisors from all departments in timely closing of service calls. Cover absences in other positions within the Service department as needed. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
    $26.4-31.3 hourly Auto-Apply 60d+ ago
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  • Corporate Intake Coordinator

    Forrest Solutions 4.2company rating

    New York, NY jobs

    Job Title: Lead Office Services Associate/ Intake Coordinator Job Type: Full-Time Pay Rate: $26.00 per hour Work Schedule: 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM (preferred) Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions. The Lead Office Services Associate plays a key role within a financial services environment by serving as the first point of contact for client requests, visitors, and internal stakeholders. This role is responsible for managing a high-volume email inbox and request queue, scheduling meetings, conducting initial client interactions, and providing front-desk reception services. The Intake Coordinator also supports cross-functional hospitality operations, including conference room setup and breakdown, and collaborates closely with internal teams to ensure seamless service delivery. Exceptional customer service, attention to detail, and adaptability are critical to success in this role. Essential Job Functions Client Intake, Scheduling & Request Management Manage and monitor a high-volume email inbox and request queue Triage, document, and route incoming requests accurately and efficiently Conduct initial client interactions or meetings to assess needs and expectations Schedule meetings and coordinate logistics using internal scheduling systems Track request status and ensure timely follow-up and resolution Reception & Front Desk Operations Provide professional and welcoming reception services for clients and visitors Process visitor badges and manage check-in procedures in accordance with security protocols Answer and manage incoming phone lines, directing calls appropriately Maintain a polished, client-ready front desk environment at all times Hospitality & Conference Support (Cross-Functional) Support hospitality operations across the workplace as needed Assist with conference room setup and breakdown, including furniture arrangement and basic logistics Coordinate meeting room readiness to ensure spaces are prepared before and after scheduled meetings Partner with workplace experience, facilities, and administrative teams to support daily operations Communication & Coordination Serve as a liaison between clients and internal service teams Communicate clearly and professionally regarding request status, meeting details, and next steps Maintain accurate documentation related to client interactions, schedules, and requests Required Qualifications Education & Experience High school diploma or equivalent required; college coursework or degree preferred Minimum of 1-2 years of experience in intake coordination, customer service, reception, hospitality, or administrative support Experience working in a corporate or financial services environment preferred Skills & Competencies Strong written and verbal communication skills Exceptional customer service with a client-first mindset Ability to manage high-volume workloads with accuracy and attention to detail Strong organizational and scheduling skills Proficiency in Microsoft Office and comfort using email, scheduling, and queue-based systems Ability to multitask, prioritize, and adapt in a fast-paced environment Core Competencies Professional, courteous, and hospitality-driven demeanor Strong follow-through and accountability Adaptability and problem-solving skills Ability to work cross-functionally with multiple teams Discretion and ability to maintain confidentiality Physical Requirements Ability to sit or stand for extended periods Frequent use of computers, phones, and office equipment Ability to lift light items related to conference room setup as needed Clear verbal communication in person and over the phone Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may evolve based on business needs and organizational requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.
    $26 hourly 1d ago
  • Service Coordinator

    ABB Ltd. 4.6company rating

    New York jobs

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Director, Data Center Services Center of Excellence Your role and responsibilities In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for: * Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. * 2. Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. 3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes. 4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 5. Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes. 7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. 8. Processes and Tools - Consistently applies functional processes considering links to other teams. Qualifications for the Role: * Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience. * Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms. * Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and follow‑through. Core Competencies: * Safety & Integrity * Customer Focus & Quality * Innovation & Speed * Ownership & Performance * Collaboration & Trust * Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field‑based environments. * Customer Service Orientation: Demonstrated ability to deliver high‑quality service and support to internal and external stakeholders. * Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals. * Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities. * Cross‑Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results. * Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability. * Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability * Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. * Choice between two dental plan options: Core and Core Plus * Vision benefit * Company paid life insurance (2X base pay) * Company paid AD&D (1X base pay) * Voluntary life and AD&D - 100% employee paid up to maximums * Short Term Disability - up to 26 weeks - Company paid * Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance * Parental Leave - up to 6 weeks * Employee Assistance Program * Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with Company Contributions * Employee Stock Acquisition Plan (ESAP) Time off * ABB provides 11 paid holidays. * Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $79.8k-127.7k yearly 7d ago
  • Service Coordinator (REMOTE)

    Johnson Controls Holding Company, Inc. 4.4company rating

    Devens, MA jobs

    This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPI's. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed. Duties and Responsibilities Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls. Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone. Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed. Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service. Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues. Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report. Additional duties as assigned. Minimum Qualifications/Skills 3- 5 years customer service experience Minimum 2 years SRC experience Ability to multi-task working in a fast-paced environment Excellent written and communication skills Use of SEDU/Oracle field cloud systems preferred High School Diploma or equivalent required HIRING HOURLY RANGE: $20-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at *************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $20-30 hourly Auto-Apply 2d ago
  • Service Coordinator

    ABB Ltd. 4.6company rating

    Massachusetts jobs

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Director, Data Center Services Center of Excellence Your role and responsibilities In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for: * Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. * 2. Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. 3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes. 4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 5. Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes. 7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. 8. Processes and Tools - Consistently applies functional processes considering links to other teams. Qualifications for the Role: * Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience. * Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms. * Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and follow‑through. Core Competencies: * Safety & Integrity * Customer Focus & Quality * Innovation & Speed * Ownership & Performance * Collaboration & Trust * Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field‑based environments. * Customer Service Orientation: Demonstrated ability to deliver high‑quality service and support to internal and external stakeholders. * Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals. * Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities. * Cross‑Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results. * Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability. * Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability * Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. * Choice between two dental plan options: Core and Core Plus * Vision benefit * Company paid life insurance (2X base pay) * Company paid AD&D (1X base pay) * Voluntary life and AD&D - 100% employee paid up to maximums * Short Term Disability - up to 26 weeks - Company paid * Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance * Parental Leave - up to 6 weeks * Employee Assistance Program * Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with Company Contributions * Employee Stock Acquisition Plan (ESAP) Time off * ABB provides 11 paid holidays. * Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $79.8k-127.7k yearly 7d ago
  • Service Coordinator

    ABB Ltd. 4.6company rating

    Virginia jobs

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Director, Data Center Services Center of Excellence Your role and responsibilities In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for: * Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. * 2. Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. 3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes. 4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 5. Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes. 7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. 8. Processes and Tools - Consistently applies functional processes considering links to other teams. Qualifications for the Role: * Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience. * Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms. * Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and follow‑through. Core Competencies: * Safety & Integrity * Customer Focus & Quality * Innovation & Speed * Ownership & Performance * Collaboration & Trust * Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field‑based environments. * Customer Service Orientation: Demonstrated ability to deliver high‑quality service and support to internal and external stakeholders. * Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals. * Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities. * Cross‑Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results. * Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability. * Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability * Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. * Choice between two dental plan options: Core and Core Plus * Vision benefit * Company paid life insurance (2X base pay) * Company paid AD&D (1X base pay) * Voluntary life and AD&D - 100% employee paid up to maximums * Short Term Disability - up to 26 weeks - Company paid * Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance * Parental Leave - up to 6 weeks * Employee Assistance Program * Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with Company Contributions * Employee Stock Acquisition Plan (ESAP) Time off * ABB provides 11 paid holidays. * Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $79.8k-127.7k yearly 7d ago
  • Service & Route Coordinator

    Culligan 4.3company rating

    Newburgh, NY jobs

    Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Pay: $22/hour Monday - Friday, 8:00am - 5:00pm Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) retirement plan Exclusive Culligan Product Discounts Paid Time Off (PTO) What You'll Do: Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments Provide in-person customer support and assist with service-related questions Optimize service schedules and assign routes to ensure efficiency for field technicians Set up an maintain customer accounts Track service completion and collaborate with field teams to resolve scheduling conflicts Process invoices, work orders, and discounts to ensure accuracy and compliance Support field teams with real-time coordination and communication Monitor daily call volumes and propose process improvements What We're Looking for: 1+ years of customer service experience, route coordination or operations (preferred) High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems Strong communication and organizational skills Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to ************ Culligan by WaterCo is an Equal Opportunity Employer. #GEN
    $22 hourly 56d ago
  • Service & Route Coordinator

    Culligan 4.3company rating

    Newburgh, NY jobs

    Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians. Pay: $22/hour Monday - Friday, 8:00am - 5:00pm Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: * Medical, Dental and Vision insurance * 401(K) retirement plan * Exclusive Culligan Product Discounts * Paid Time Off (PTO) What You'll Do: * Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments * Provide in-person customer support and assist with service-related questions * Optimize service schedules and assign routes to ensure efficiency for field technicians * Set up an maintain customer accounts * Track service completion and collaborate with field teams to resolve scheduling conflicts * Process invoices, work orders, and discounts to ensure accuracy and compliance * Support field teams with real-time coordination and communication * Monitor daily call volumes and propose process improvements What We're Looking for: * 1+ years of customer service experience, route coordination or operations (preferred) * High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred) * Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems * Strong communication and organizational skills * Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. For more information or to connect with our recruiting team, text "JOBS" to ************ Culligan by WaterCo is an Equal Opportunity Employer. #GEN
    $22 hourly 56d ago
  • Service Coordinator

    ABB Ltd. 4.6company rating

    New Hampshire jobs

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Director, Data Center Services Center of Excellence Your role and responsibilities In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for: * Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. * 2. Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. 3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes. 4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 5. Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes. 7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. 8. Processes and Tools - Consistently applies functional processes considering links to other teams. Qualifications for the Role: * Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience. * Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms. * Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and follow‑through. Core Competencies: * Safety & Integrity * Customer Focus & Quality * Innovation & Speed * Ownership & Performance * Collaboration & Trust * Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field‑based environments. * Customer Service Orientation: Demonstrated ability to deliver high‑quality service and support to internal and external stakeholders. * Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals. * Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities. * Cross‑Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results. * Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability. * Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability * Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. * Choice between two dental plan options: Core and Core Plus * Vision benefit * Company paid life insurance (2X base pay) * Company paid AD&D (1X base pay) * Voluntary life and AD&D - 100% employee paid up to maximums * Short Term Disability - up to 26 weeks - Company paid * Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance * Parental Leave - up to 6 weeks * Employee Assistance Program * Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with Company Contributions * Employee Stock Acquisition Plan (ESAP) Time off * ABB provides 11 paid holidays. * Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $79.8k-127.7k yearly 7d ago
  • Service Coordinator

    ABB Ltd. 4.6company rating

    Maine jobs

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Director, Data Center Services Center of Excellence Your role and responsibilities In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for: * Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. * 2. Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. 3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes. 4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 5. Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes. 7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. 8. Processes and Tools - Consistently applies functional processes considering links to other teams. Qualifications for the Role: * Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience. * Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms. * Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and follow‑through. Core Competencies: * Safety & Integrity * Customer Focus & Quality * Innovation & Speed * Ownership & Performance * Collaboration & Trust * Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field‑based environments. * Customer Service Orientation: Demonstrated ability to deliver high‑quality service and support to internal and external stakeholders. * Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals. * Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities. * Cross‑Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results. * Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability. * Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability * Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. * Choice between two dental plan options: Core and Core Plus * Vision benefit * Company paid life insurance (2X base pay) * Company paid AD&D (1X base pay) * Voluntary life and AD&D - 100% employee paid up to maximums * Short Term Disability - up to 26 weeks - Company paid * Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance * Parental Leave - up to 6 weeks * Employee Assistance Program * Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with Company Contributions * Employee Stock Acquisition Plan (ESAP) Time off * ABB provides 11 paid holidays. * Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $79.8k-127.7k yearly 7d ago
  • Program Services Coordinator

    The Arc Ontario 4.3company rating

    Canandaigua, NY jobs

    The Arc Ontario Program Services Coordinator Salary: $21.18 - $22.55 Position Overview: Join The Arc Ontario as a Program Services Coordinator and help empower individuals with developmental disabilities to live fuller, more independent lives. In this impactful role, you'll support program participants by facilitating person-centered planning, advocating for their rights, and ensuring they receive services tailored to their unique goals and interests. You'll serve as a key liaison between individuals, families, and service providers-developing, monitoring, and adjusting individualized plans to promote integration, independence, and personal growth. If you're organized, compassionate, and ready to make a lasting difference through meaningful advocacy and coordination, we'd love to have you on our team. Work Location: Canandaigua, NY Schedule: 8-4 M-F; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a flexible and fun work environment! The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Acts as an agency contact/liaison for each assigned program participant. Follows up on the decisions and recommendations to ensure implementation. Meets with individuals and their team as part of service planning. Meeting sites and environments vary and can include individual's homes, community locations and/or agency facilities. Attends and provides input at case reviews, generates staff action plans in accordance to established time frames. Attends other pertinent meetings as necessary. Requirements Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements. BA/BS Degree in Psychology, Education, Social Work, Rehabilitation or related Human Services field, and over one-year experience in treating or working with people who have developmental disabilities. The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.
    $21.2-22.6 hourly 24d ago
  • Program Services Coordinator

    The Arc Ontario 4.3company rating

    Canandaigua, NY jobs

    Job Description The Arc Ontario Program Services Coordinator Salary: $21.18 - $22.55 Position Overview: Join The Arc Ontario as a Program Services Coordinator and help empower individuals with developmental disabilities to live fuller, more independent lives. In this impactful role, you'll support program participants by facilitating person-centered planning, advocating for their rights, and ensuring they receive services tailored to their unique goals and interests. You'll serve as a key liaison between individuals, families, and service providers-developing, monitoring, and adjusting individualized plans to promote integration, independence, and personal growth. If you're organized, compassionate, and ready to make a lasting difference through meaningful advocacy and coordination, we'd love to have you on our team. Work Location: Canandaigua, NY Schedule: 8-4 M-F; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a flexible and fun work environment! The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Acts as an agency contact/liaison for each assigned program participant. Follows up on the decisions and recommendations to ensure implementation. Meets with individuals and their team as part of service planning. Meeting sites and environments vary and can include individual's homes, community locations and/or agency facilities. Attends and provides input at case reviews, generates staff action plans in accordance to established time frames. Attends other pertinent meetings as necessary. Requirements Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements. BA/BS Degree in Psychology, Education, Social Work, Rehabilitation or related Human Services field, and over one-year experience in treating or working with people who have developmental disabilities. The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws. Job Posted by ApplicantPro
    $21.2-22.6 hourly 23d ago
  • Service Coordinator

    Ingersoll Rand 4.8company rating

    Richmond, VA jobs

    Service Coordinator BH Job ID: BH-3565 SF Job Req ID: Service Coordinator Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Service Coordinator Location: Richmond, VA About Us Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems. Job Overview * This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs.? Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position. Responsibilities * Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness. * Guide and develop service technicians as appropriate, assisting in technical issue resolution. * Ensure timely and accurate invoicing. * Manage service inventory and rental fleets (repair status, location, etc.) * Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process. * Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible. * Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.? Submit warranty claims and ship parts to the factory.? Ensure SARBOX compliance. * Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires. Requirements * High school diploma or GED and 2-3 years of experience in a related field is required. * Operating knowledge of Microsoft office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required. Core Competencies * Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment. * Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.? It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs. * Exceptional customer service skills, including proper phone etiquette and skills. Preferences * Associate's or Bachelor's degree preferred * Knowledge of mechanical and electrical systems is preferred. * Salesforce experience a plus * Forklift certification a plus, but not required (we'll certify you!) Travel & Work Arrangements/Requirements This position will be based in Richmond, VA, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%). What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit ************* What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
    $35k-52k yearly est. 16d ago
  • Self Directed Services Coordinator

    J.M. Murray Center, Inc. 3.9company rating

    Cortland, NY jobs

    Job Title SELF-DIRECTED SERVICES COORDINATOR Reports to DIRECTOR OF SELF-DIRECTED SERVICES Direct Reports CONSUMER HIRED DIRECT SUPPORT PROFESSIONALS FLSA Status : NON-EXEMPT DSP Status : NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Full time (or PT) To explore the full range of benefits please visit our website **************** $22.10-26.85/hour - Placement in the range will be determined based on experience and other factors allowed by law. GENERAL SUMMARY Promote, coordinate, and ensure ongoing Self-Directed Services through the Office of People with Developmental Disabilities. Responsibilities include daily tasks to ensure that delivery of service to consumers is compliant with OPWDD regulations. COMPANY STANDARDS Maintain regular attendance and punctuality in order to coordinate and supervise quality services to individuals served and to act as a positive role model. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions are determined, based on business needs and approved. Follow all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately works to resolve any safety concerns or reports of unsafe working conditions, and ensures immediate communication to Self-Directed Services leadership. Ensure and conduct all aspects of position in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner. ESSENTIAL FUNCTIONS 1. Act as liaison between the Fiscal Intermediary Department and Human Resources. This includes attending regular meetings to ensure that self-hired staff personnel information is accurate and up to date. 2. Continually review service delivery by all self-hired staff to ensure timely and compliant documentation is received for billing, and that records and documentation meet regulations and departmental policies. This also includes ongoing review to ensure self-hired staff who have work hours recorded on their time records also have accompanying service notes documented for the individuals they serve4. Review and approve timecards for assigned employees according to the JMM payroll schedule and relevant company policies and procedures. 3. Provide training and ongoing support for self-hired staff on the company electronic health/medical record platform. 4. Communicate with self-hired staff about missing documentation or corrections needed to service entries on an ongoing basis to ensure accurate and timely billing.7. Communicate changes to department or agency processes related to staffing to self-directed staff, individuals/families, and Brokers. 5. Continually review usage of self-hired staff units and inform individuals/families and Brokers when the staffing lines have used seventy percent of allocated funds. 6.Process billing entries for self-hired staff, including reviewing and submitting any billable late entries within the allowable time-frame. 7.Provide training and guidance during the pre-employment process to individuals, families, support brokers, and self-hired staff. 8. Review pre-employment documents submitted for self-hired applicants for accuracy and completeness and request missing information prior to submitting to HR. 9. Assist individuals/families with completion of annual DSP evaluations. 10. As assigned by the Director, promptly follow up on and implement recommendations and procedures as a result of investigation recommendations. 11. Perform clerical duties necessary to maintain accurate records and service operations including but not limited to filing, copying, computer entry, organizing and ordering supplies, etc. 12. Attend all required and requested training and meetings. Ensure self-hired staff complete all required training upon hire and anything required annually. 13. Conduct self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. 14. Perform additional duties and responsibilities, as assigned. COLLABORATION INTERNAL JM Murray Administration - Accounting, IT, Human Resources Self- Directed Services staff EXTERNAL OPWDD Individuals/families and providers of individuals served EDUCATION and EXPERIENCE Associates degree preferred; High school diploma and significant experience in lieu of degree may be considered. 2-3 years of experience working with individuals with developmental disabilities preferred; at least one year coordinating and scheduling work tasks. KNOWLEDGE and SKILLS Excellent written and oral communication skills Efficient use of technology and software, including Microsoft Office (Word, Excel) and Databases Highly organized, attention to detail and ability to prioritize Flexibility to adjust to changes in schedules and assigned tasks - flexibility to work outside regular business hours when necessary to communicate with and train self-hired employees OTHER REQUIREMENTS N/A WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs X Must be able to lift unaided, over 100lbs X Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Self-Directed Services Coordinator V2024.12.18
    $22.1-26.9 hourly Auto-Apply 4d ago
  • Service Coordinator

    ABB Ltd. 4.6company rating

    Vermont jobs

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Director, Data Center Services Center of Excellence Your role and responsibilities In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote. #LI-Remote This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for: * Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. * 2. Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site. 3. Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes. 4. Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 5. Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 6. Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes. 7. OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. 8. Processes and Tools - Consistently applies functional processes considering links to other teams. Qualifications for the Role: * Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience. * Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms. * Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and follow‑through. Core Competencies: * Safety & Integrity * Customer Focus & Quality * Innovation & Speed * Ownership & Performance * Collaboration & Trust * Safety & Compliance: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field‑based environments. * Customer Service Orientation: Demonstrated ability to deliver high‑quality service and support to internal and external stakeholders. * Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals. * Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities. * Cross‑Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results. * Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability. * Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability * Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. * Choice between two dental plan options: Core and Core Plus * Vision benefit * Company paid life insurance (2X base pay) * Company paid AD&D (1X base pay) * Voluntary life and AD&D - 100% employee paid up to maximums * Short Term Disability - up to 26 weeks - Company paid * Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance * Parental Leave - up to 6 weeks * Employee Assistance Program * Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with Company Contributions * Employee Stock Acquisition Plan (ESAP) Time off * ABB provides 11 paid holidays. * Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe.
    $43k-55k yearly est. 7d ago
  • Service Coordinator

    Fire Equipment 3.6company rating

    Worcester, MA jobs

    Service Coordinator - Test & Inspection Division Department: Operations Reports To: Service Manager Compensation: $26.44-$40.87 Inc. (FEI) Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides comprehensive life safety solutions-from system design and installation to inspection, testing, and maintenance. As a third-generation, family-owned company, FEI values communication, teamwork, and service excellence. Our mission is to deliver total life safety solutions that protect lives, property, and valuable assets-while providing outstanding customer care and long-term reliability. Position Summary The Service Coordinator supports the Test & Inspection Division by coordinating, scheduling, and managing the day-to-day activities of field technicians performing inspections and testing of fire protection systems. This position serves as a key liaison between customers, technicians, and management-ensuring inspections are scheduled efficiently, completed on time, and compliant with NFPA codes, local regulations, and contractual requirements. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with competing priorities. Key Responsibilities Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems. Prioritize and assign work based on technician skill level, licensing, location, and workload. Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines. Prepare, distribute, and close out work orders, inspection reports, and compliance documentation. Track inspection completion, deficiencies, and reinspection needs within the CRM system. Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency. Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred). Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner. Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring. Provide backup support for other service coordination functions as needed. Qualifications Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred). Excellent organizational and time management skills with strong attention to detail. Clear and professional verbal and written communication skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus. High school diploma or GED required. Strong customer service orientation and problem-solving ability. Team player with a positive attitude and commitment to operational excellence. Compensation & Benefits Competitive hourly pay based on experience. 401(k) with company match. Medical, dental, and vision insurance. Company-paid life and disability insurance. Paid vacation, holidays, and sick time. Ongoing training and opportunities for advancement within FEI. Why Join FEI? At Fire Equipment Inc., you'll be part of a collaborative team dedicated to safety, service quality, and customer satisfaction. We provide comprehensive training, structured growth opportunities, and a supportive workplace where your contributions make a difference every day. Work Location: On-site - Worcester, MA. Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.
    $26.4-40.9 hourly Auto-Apply 8d ago
  • Service Coordinator

    Fire Equipment Inc. 3.6company rating

    Worcester, MA jobs

    Job DescriptionService Coordinator - Test & Inspection Division Department: Operations Reports To: Service Manager Compensation: $26.44-$40.87 (FEI) Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides comprehensive life safety solutions-from system design and installation to inspection, testing, and maintenance. As a third-generation, family-owned company, FEI values communication, teamwork, and service excellence. Our mission is to deliver total life safety solutions that protect lives, property, and valuable assets-while providing outstanding customer care and long-term reliability. Position Summary The Service Coordinator supports the Test & Inspection Division by coordinating, scheduling, and managing the day-to-day activities of field technicians performing inspections and testing of fire protection systems. This position serves as a key liaison between customers, technicians, and management-ensuring inspections are scheduled efficiently, completed on time, and compliant with NFPA codes, local regulations, and contractual requirements. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with competing priorities. Key Responsibilities Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems. Prioritize and assign work based on technician skill level, licensing, location, and workload. Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines. Prepare, distribute, and close out work orders, inspection reports, and compliance documentation. Track inspection completion, deficiencies, and reinspection needs within the CRM system. Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency. Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred). Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner. Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring. Provide backup support for other service coordination functions as needed. Qualifications Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred). Excellent organizational and time management skills with strong attention to detail. Clear and professional verbal and written communication skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus. High school diploma or GED required. Strong customer service orientation and problem-solving ability. Team player with a positive attitude and commitment to operational excellence. Compensation & Benefits Competitive hourly pay based on experience. 401(k) with company match. Medical, dental, and vision insurance. Company-paid life and disability insurance. Paid vacation, holidays, and sick time. Ongoing training and opportunities for advancement within FEI. Why Join FEI? At Fire Equipment Inc., you'll be part of a collaborative team dedicated to safety, service quality, and customer satisfaction. We provide comprehensive training, structured growth opportunities, and a supportive workplace where your contributions make a difference every day. Work Location: On-site - Worcester, MA. Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran. Powered by JazzHR 5kOz6oCxtO
    $26.4-40.9 hourly 9d ago
  • Service Coordinator - Power Systems

    Milton Cat 4.4company rating

    Service coordinator job at Milton CAT

    Milton CAT is seeking an experienced Service Coordinator, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both emergency requests as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must. Pay Rate: $25.00 - $28.00 per hour. Responsibilities Answer phones and receive requests for service and quotes. Confirm with customer scheduling of work. Assist in tracking progress, check work status of field technicians to ensure the timely servicing of customer orders. Opens and update invoices, work orders. Order parts as required for both service shop and customers. Assist with incremental repair quotes. Analyze customer problems and prepare reports and problem logs as requested. Assists in time card entries. Passes on lead for work to other departments. Communicates with the credit department to ensure financial needs are met. Promotes customer service agreements. Flexible to work after hours when needed to meet customer needs. Performs related duties as assigned. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Must have strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
    $25-28 hourly Auto-Apply 43d ago
  • National Service Coordinator

    Hussey Seating Company 4.0company rating

    North Berwick, ME jobs

    National Service Coordinator DEPARTMENT: Order Management REPORTS TO: Solutions Project Management - Team Leader HOURS/SCHEDULE: Monday through Friday 8:00 am - 4:30 pm, 5-10% Travel HOURLY/SALARY STATUS: Salary POSITION OVERVIEW: The National Service Coordinator is responsible for executing sales of Service, Repair and Renovation activities as well as selling new products in IAVM, College and University renovation projects. This can include troubleshooting, developing recommendations and final scope of work, as well as closing and managing all aspects of National Service work. It is the responsibility of the project coordinator to achieve on-time completion while maintaining excellent customer service. DUTIES and RESPONSIBILITIES: Support pricing and proposals for National Service and Repair market. Proactively manage the Inspection and Maintenance programs for new and existing National Service clients using Salesforce.com. Further develop and promote the selling of new venue assessments/inspections and maintenance contracts within the IAVM / Sports and Entertainment markets via direct outreach as directed. Work with certified installation subcontractors to solicit pricing, execute subcontracts/purchase orders. Develop long-term relationships and capitalize on opportunities that immediately satisfy customer and direct staff needs. Follow up of new and existing proposals to secure purchase contracts and increase sales to meet sales and profitability budgets. Coordinate/Manage all orders to complete renovation projects on time, within budget, and meeting internal and customer expectations. Work with Engineering to develop custom Engineer to Order (ETO) solutions which meet customer product requirements. Work closely with the Operations Team to determine critical project deliverables such as ship dates, drawings, freight / logistics. Maintain a high level of product knowledge and applicable installation methods. Be responsive to all customer requests to attain excellent customer service. COMPETENCIES: (Knowledge, Skills and Abilities) Good personal presentation skills and ability to work closely with other functional areas of the Company. Self-motivated, organized, and creative with a bias for action Able to express self clearly and tactfully both verbally and in writing. Strong customer focus, interpersonal savvy, and negotiating skills. Ability to plan and manage multiple tasks and be flexible to changing priorities. Strong analytical and computer skills in the following areas: Word, Excel, Salesforce, IFS and Connects (HSC) Strong mechanical aptitude and installation experience a plus Willingness and ability to troubleshoot repair issues on the phone or in person with installer or customer. Be an advocate for Hussey Seating in the industry and develop lasting relationships with IAVM customers and HSC dealers as needed. Willing to work within a team-based environment. Must demonstrate strong problem-solving skills, and ability to think ‘outside of the box' as necessary to complete a project on time, complete and within budget. Must understand architectural drawings, product specifications, and the construction bidding process. product knowledge of Hussey and competitive product solutions and offerings a plus Available for overnight travel as required (2-3 days a quarter +/-) EDUCATION/EXPERIENCE/ADDITIONAL QUALIFICATIONS: 2-year technical associate degree or equivalent experience Strong ability to effectively communicate product knowledge and available solutions to customers. Manufacturing, CAD, design, and installation process knowledge a plus. Hussey Seating Company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, gender, religion, age, sexual orientation, gender identity, national or ethnic origin, marital status, veteran status or any other category protected by law.
    $35k-57k yearly est. 5d ago
  • Field Service Training Coordinator

    Industrial Electric Manufacturing 4.1company rating

    Ashburn, VA jobs

    About IEM Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale. PURPOSE OF POSITION: The Field Service Training Coordinator will be responsible for scheduling, organizing, and managing the needs of the Field Service Training program. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for supporting the development of technicians' skills. Additionally, this role also involves coordinating accommodations for trainees, ensuring that all apartment units are fully prepared and thoroughly cleaned before each training session. ESSENTIAL FUNCTIONS: Issue tools and backpacks to newly hired Field Service Technicians, including assembling cable kits, managing shipments, and replenishing test equipment. Coordinate with division leads and or managers to organize trainees' flight itineraries and car rental arrangements. Collaborate with trainers to prepare training sessions and ensure all necessary materials are ready (i.e., building access/badge, key fobs). Provide administrative support as needed. Assist in filing and distribution of trainees performance evaluations and assessing the effectiveness of training programs. Maintain records and documentation of issued gear, cables, and calibration dates. Ensure all Test Reports generated during training are properly closed out. Arrange travel for field service trainers if needed. Update training databases and maintain the training session calendar. Process and track trainers' expense reports. Proactively identify areas for improvement and collaborate with management to enhance operations. SUPERVISION OF PERSONNEL: None COMPETENCIES: Excellent Organizational Skills Professional Service Skills Team-Oriented Strong Time Management Dependability Attention to Detail and Thoroughness EDUCATION AND EXPERIENCE: Minimum of 1-2 years of experience as a coordinator, planner, or warehouse manager. Prior Field Service administration experience is a plus. Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.). Ability to interact effectively with customers, sales teams, management, technicians, QC, and shop personnel. Strong written and oral communication skills. Ability to manage multiple tasks concurrently. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey. Learn more about IEM at ********************* We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at *********************/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from ************* address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
    $47k-82k yearly est. Auto-Apply 35d ago

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