Mini bar attendant job description

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.
Your mission:
Should you decide to accept it…
Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. Be able to work independently and on a team to deliver room service orders, record and restock mini-bar items, charge guest accounts accordingly and take and maintain inventory of stocks.
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Maintaining proper product levels, spot checking in-room minibars including inventory-consumed items, posting/billing of items consumed to guest bills, and completing consumption reports on a daily basis.
Learn and retain food & beverage and menu knowledge
Use excellent communication skills with guests, staff including verbal, written and body language
Maintain a clean, hygienic and organized work environment including stocking of mini-bars
Be able to communicate timely and in a responsive manner via digital device
Execute fabulous guest service
Enthusiastically describe details of mini-bar items, food dishes and beverages at time of delivery to guests
Work well on a team or independently while being accountable for work performed
Be a team player!

What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
Ability to work a shift other than a day shift, such as pm or swing shift
Ability to work on weekends and holidays
Stand for periods of 8-10 hours
Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis
Work with others like a rock star, while keeping the guests and teammates the focus
Ability to communicate clearly in verbal and written English
Comply with all safety and health department procedures, as well as, all state and federal laws
Maintain a neat, clean and well-groomed appearance per hotel standards
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
Adhere to hotel policies including but not limited to attendance, safety, behavior
Background must-have:
Current, legal and unrestricted ability to work in The United States
High school or equivalent education required.
Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
Preferred: 1-2 years' experience in a full service hospitality establishment
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well-appointed large guestrooms include 41 elegant suites. Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

Great hotel memories come from many places. As a Minibar Attendant, you'll tailor each guest's experience to their unique tastes, and create delightful memories.

Maintain proper levels of inventory in guest room Minibars to ensure guest satisfaction. Properly store and secure all Minibars inventory and supplies at all times.

* Inspect and restock guest room Minibars according to established standards; accurately record guests consumption using established methods.
* Ensure that all in-room accessories and promotional materials are in place.
* Maintain an adequate stock of products on the cart and inventory the Minibar Cart at the end of the day. Reconcile daily issue of Minibars products.
* Report Minibars and Minibars Carts requiring repairs to the maintenance department; complete basic repairs and deep-cleaning of Minibars as required.
* Maintain the storeroom in a neat and orderly manner.
* Keep immediate supervisor fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken where appropriate.
* Promote teamwork and quality service through daily communication and coordination with other departments.

Qualifications and Requirements:

Basic reading, writing and mathematical skills.

This job requires the ability to perform the following:

* Handling, carrying or pushing items weighing as much as 25 pounds (carts, boxes, bottles, etc)
* Moving about the guest corridors, service elevators, and storeroom
* Unlocking, opening, pushing, pulling, bending and lifting

Other:

* Communication skills are necessary when interacting with guests and supervisor.
* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
* Reading and writing abilities are utilized often when taking and recording inventory, recording consumption, completing paperwork, etc.
* Basic math skills are frequently used when taking inventory and recording consumption.

We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants

A Mini Bar Attendant is responsible for replenishing refreshment centers and maintaining inventory in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**What will I be doing?**

As a Refreshment Center Attendant, you would be responsible for replenishing refreshment centers and maintaining inventory in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Take inventory of and restock refreshment centers using current systems and technology
+ Verify product dating and prepare guest checks
+ Inspect refreshment centers for functionality and clean refreshment centers
+ Stock and maintain the refreshment center cart
+ Assist with unloading and storing of orders from the storeroom
+ Dispose of trash, straighten office, make keys, exchange dirty glasses and/or utensils, as needed
+ Operate cart through guest floors to assigned rooms and greet guests and respond to guest requests in a timely, friendly and efficient manner

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Bars and Restaurants_

**Title:** _Mini\-Bar Attendant $14/hr \- The Ray Hotel, Delray Beach_

**Location:** _null_


**EOE/AA/Disabled/Veterans**