Customer Specialist jobs at Minnesota State Fair

- 13 jobs

Customer Engagement Specialist - State Program Administrator, Intermediate
State of Minnesota 4.0
Customer specialist job at Minnesota State Fair
**Working Title: Customer Engagement Specialist** **Job Class: State Program Administrator, Intermediate** **Agency: Department of Employment and Economic Development** + **Job ID** : 90678 + **Telework Eligible** : Yes, may be eligible for some telework + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 12/12/2025. + **Date Posted** : 12/06/2025 + **Closing Date** : 12/15/2025 + **Hiring Agency/Seniority Unit** : Department of Employment and Economic Development / MAPE + **Division/Unit** : Paid Family and Medical Leave + **Work Shift/Work Hours** : Day Shift, 8:00AM - 4:30PM + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - Minnesota Association of Professional Employees / MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **About the Paid Leave Division:** Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us-workers, employers, caregivers, and insurers-to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans. **Position Purpose:** The Customer Engagement Specialist plays a critical role in supporting the operational efficiency of the Paid Leave enterprise contact center. Under general supervision, this position provides day-to-day technical assistance and guidance to Customer Care Representatives, ensuring that the team consistently delivers high-quality service and meets performance goals. The Customer Engagement Specialist contributes to the overall success of the program by evaluating agent performance, recommending process improvements, and supporting continuous development. **Key Responsibilities Include:** + Offer technical support and guidance to Customer Care Representatives, helping to resolve inquiries and operational challenges. + Ensure the effective day-to-day functioning of the contact center team, maintaining a high standard of service delivery while meeting key performance metrics. + Analyze agent performance and provide feedback to the Contact Center Supervisor, recommending changes to improve customer experience administration. + Compile and review data to generate reports that offer insights into performance, operational trends, and program outcomes. + Contribute to the assessment and implementation of program changes, ensuring that documentation accurately reflects the status and results of the program. + Monitor and analyze contact drivers, identifying and addressing constituent pain points to improve service delivery. + Proactively suggest improvements to streamline processes and enhance the customer experience. This position will be based out of the St. Paul office. This position is telework (*************************************************** eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs. This posting may be used to fill multiple positions. **Minimum Qualifications** **Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.** **Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.** One (1) year of experience working in a lead position, leading teams with escalation and performance development. Experiences must be within a contact center, customer care center, customer experience center, or other closely related position as determined by the agency which handle multi-line phone systems. Applicants that meet the above minimum qualification will be further evaluated on the following: + Experience generating and analyzing data. + Experience mediating conflicts between agents or between customers and agents, ensuring a smooth resolution and a positive outcome for all parties. + Experience working with internal and external stakeholders. + Ability to coach, mentor, and develop staff while building relationships. **Preferred Qualifications** + Bachelor's degree in Communication, Business, Organizational leadership, or other closely related field as determined by the agency. + Knowledge of contact center workflow systems and processes, customer service best practices, and Key Performance Indicators (KPIs). + Skill in adapting to changing circumstances, such as shifts in customer demand, unexpected staff absences, or new company policies. + Skill in communicating in a secondary language. **Additional Requirements** A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: + Criminal Background Check + Employment Records Check (current and former State employees only) + Employment Reference Check + Conflict of Interest Review + Driver's License and Records Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
$53.6k-77.8k yearly 10d ago
Customer Svcs Specialist - Receptionist/Support Services
State of Minnesota 4.0
Customer specialist job at Minnesota State Fair
**Working Title** : **Receptionist - Support Services** **Job Class:** **Customer Services Specialist** **Agency:** **Public Employees Retirement Association** + **Job ID:** 90773 + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary:** Unlimited + **Who May Apply:** Open to all qualified job seekers + **Date Posted:** 12/15/2025 + **Closing Date:** 12/22/2025 + **Hiring Agency/Seniority Unit:** Public Employees Retire Assoc / Pub Employ Retire Assoc-AFSCME + **Division/Unit:** Pension Services/Member Service Center + **Work Shift/Work Hours:** Day Shift + **Days of Work:** Monday - Friday + **Travel Required** : No + **Salary Range:** $20.32 - $25.41 / hourly; $42,428 - $53,056 / annually + **Classified Status:** Classified + Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** **:** Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Public Employees Retirement Association (PERA) is a lifetime income, cost-sharing retirement plan for Minnesota public employees. We serve over 440,000 current and former public employees from 2,100 governmental agencies and pay monthly benefits to more than 125,000 retirees, disabled members, and survivors of deceased members. Our 170,000 active members are social workers, firefighters, nurses, police officers, correctional officers, snowplow drivers, attorneys, and paraprofessionals. The services they provide and the work they do make our communities better. **About the Opportunity** : This position exists to welcome, greet and assist all visitors entering the PERA office and to provide assistance to callers with account maintenance and general information questions. This is accomplished by determining the needs of the caller or visitor and determining the degree of assistance the incumbent in this position can provide. This position also provides administrative support on a number of member service programs and tasks, ensures individual member meeting rooms are maintained, and provides general overall administrative support to the association's members and internal staff. This position is not eligible for telework (*************************************************** . This position is located in St. Paul, MN. **Minimum Qualifications** ***Only applicants whose application and resume clearly demonstrate fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held.** Experience **must clearly** demonstrate the following: + Customer service and language skills sufficient to provide tactful, prompt, courteous, and accurate benefit information to customers on the phone, in-person, email or written correspondence + Ability to analyze, interpret, and reconcile a variety of financial information records and reports, identify errors and recommend solutions to procedural or other fiscal problems + Ability to comprehend policies and statutes that impact compliance, understand work prioritization, and meet work deadlines + Data entryskillssufficient toinput and updateinformationtomemberaccounts in a databaseandrecord keeping system,andperformdetailedreviewofdatato find and correctdiscrepancies + Working proficiency with computers and software, including Microsoft Office, and other office equipment such as copiers and scanning equipment + Ability to work effectively, efficiently, independently and in a team environment **Preferred Qualifications** + Oneormoreyearsofperformingface-to-face,telephone,andwrittencustomerservice dutiesinaprofessionalofficesetting + Experiencerespondingtoescalatedcustomer serviceissues + Knowledge of public pension plans, including rules, laws and terminology **Physical Requirements** Requires occasional moving (up to 15 pounds) of articles such as file folders, ledgers, and small office equipment. Must be able to do daily repetitive motion type work such as data entry and letter folding. Although a sedentary job is defined as one that involves sitting, a certain amount of movement is often necessary in completing job duties. **Additional Requirements** It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components: + SEMA4 Records Check (applies to current and past State employees only) + Criminal History Check + Employment Reference Check + Social Security and Address Verification + Education Verification + Driver's License Check **The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
$42.4k-53.1k yearly 1d ago
Food Safety & Brand Specialist
Steritech 4.6
Minneapolis, MN jobs
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Food Safety Specialists do? The primary purpose of this role is to support our hotel, restaurant, and grocery clients in upholding their brand standards, ensuring exceptional food quality, and delivering friendly, customer-focused service to enhance the overall guest experience. Responsibilities include, but are not limited to: * Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients * Observe food prep and cooking standards to ensure food safety, health, and sanitation practices * Partner with clients to address root causes of assessment discrepancies and develop corrective action plans * Teach and coach clients how to make their workplace a safer and healthier environment for themselves and THEIR customers * Travel 50%-70%, or 8-10 days per month, including some evening and weekend work Essential Job Duties: * Conducting Audits and Inspections * Implementing and Monitoring food safety * Training and Educating staff * Investigating food safety incidents * Ensuring compliance with regulations * Maintaining documentation and records * Ability and desire to influence others with tact and skill * Ability to provide clear and constructive feedback in a positive manner * Thrives in an autonomous working environment * Ability to work a flexible schedule * Ability to organize and prioritize work based on urgency, efficiency and other factors * Strong technical knowledge of food safety is preferred What do you need? * Meet the requirements to obtain a CP-FS certification * Available to work Monday-Friday and Saturdays and evenings as needed * Must possess a valid driver's license from state of residence * Licenses/certificates as required by federal, state, and/or local regulations (covered by us) * Strong knowledge of food safety is preferred * ServSafe and/or CP-FS Certification(s) a plus * Have excellent listening, organization, communication and time management skills Base Pay Range Hourly: $18.00 - $27.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
$18-27 hourly Auto-Apply 20d ago
Customer Service Associate
Farm Bureau Financial Services 4.5
Bagley, MN jobs
Job Description At Farm Bureau Financial Services, were a local, community-focused firm dedicated to protecting what matters most for our clients. With two thriving locations, we take pride in providing exceptional customer service while maintaining a fun, family-first culture. Our team enjoys a supportive work environment, flexible schedules, and plenty of opportunities for professional growth. When you join us, youre joining a team that genuinely wants to see you succeed. Were seeking a motivated and organized Insurance Customer Service Representative to join our growing team. In this role, youll be the first point of contact for clients, helping them with policy updates, scheduling appointments, and ensuring a seamless experience. Youll work alongside experienced agents in a positive, fast-paced office where collaboration and growth are encouraged. Base pay: $35,000-$45,000 depending on experience Paid time off (PTO) Flexible schedule Dental insurance Career growth opportunities Monday-Friday schedule with evenings and weekends off If youre driven, friendly, and ready to make a real impact, wed love to meet you. Apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Career Growth Opportunities Evenings Off Weekends Off Responsibilities Serve as the first point of contact for clients by phone, email, or in person Schedule and confirm client appointments to keep agents calendars full Process incoming policy changes and endorsements accurately Maintain organized records and ensure smooth office operations Support team members in delivering an exceptional client experience Work efficiently in a fast-paced environment while managing multiple priorities Requirements Strong communication and interpersonal skills Organized, detail-oriented, and dependable Comfortable working in a fast-paced office environment Willing to make outbound calls and connect with clients proactively Positive attitude with a team-oriented mindset Hardworking, coachable, and eager to learn new systems and processes
$35k-45k yearly 9d ago
Liquor Store Customer Service Representative (Part-time)
City of Eden Prairie, Mn 3.7
Eden Prairie, MN jobs
Deadline to Apply: Friday, January 16, 2026 * Part Time ongoing (Part-time/Temporary/Seasonal Status), non-exempt * Starts at $15.00/hour, depending on qualifications * Reports to Liquor Store Manager * Located at one of the Eden Prairie Liquor Store Locations * Store 1: Prairie Village Mall, 16508 W. 78th (near Kowalski's) * Store 2: 8018 Den Road (near Cub Foods) * Store 3: Prairie View Mall, 968 Prairie Center Dr. (near Lunds and Byerlys) * Hours are typically up to 20 hours per week; including evenings, weekends and holidays. Responsibilities The Liquor Store Operations generates nearly $10 million in sales annually providing about $1 million in profits that go back to the City. The profits generated by the liquor stores are used to fund several City projects including the pavement management program, facility maintenance and replacement of playground equipment. The Liquor Store Customer Service Representative's primary position responsibilities and areas of impact are: * Provides a pleasant shopping experience by welcoming customers in the store, researching and answering questions related to products and merchandise. * Ensures customers have a positive purchasing experience by educating customers on products and merchandise so buyers can make an informed decision. * Creates smooth transactions for customers by following all policies, procedures and laws related to liquor store procedures (i.e. selling liquor to individuals that are 21 years of age and older, etc.) in a seamless and effective fashion. * Fosters a constructive environment for shoppers to view and purchase items by positioning product on shelves and shifting merchandise to an appealing location. Assisting with unloading large delivery trucks and taking inventory. * Maintains the store's presentation is held to a high standard by cleaning the floor, shelves and backroom. While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City. Requirements * High school diploma or equivalent (GED) required. Previous work experience in retail, service or liquor industry preferred. * Ability to reconcile cash and receipts, able to obtain knowledge of cash register and point-of-sale procedures. * This position requires the ability to lift/pull/push/move/carry up to 50 lbs on a regular basis. The ability to bend/stand/reach is also required. * Candidates must successfully complete and pass the City's evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes professional reference checks, background check, work verification. Skills * Able to convey a message to get a point across. Communicates in a clear and concise manner. Able to write clearly and succinctly. Tailors message to a variety of communication settings and styles. * Ability to perform and/or coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner. Prioritizes what needs to get done. Keeps things neat and orderly. Utilizes tools for efficiency. Factors several considerations when planning. Establishes methods to ensure routine tasks are completed. * Ability to tackle a problem by using logical, systematic, sequential approach. Makes a systematic comparison of two or more alternatives. Notices discrepancies and inconsistencies in available information. Identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision. City of Eden Prairie Values We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships. Application Process To apply, click on "apply now" at the top of the page or visit ******************* and click on the Jobs tab.
$15 hourly 31d ago
Food Safety & Brand Specialist
Steritech 4.6
Saint Paul, MN jobs
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Food Safety Specialists do? The primary purpose of this role is to support our hotel, restaurant, and grocery clients in upholding their brand standards, ensuring exceptional food quality, and delivering friendly, customer-focused service to enhance the overall guest experience. Responsibilities include, but are not limited to: * Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients * Observe food prep and cooking standards to ensure food safety, health, and sanitation practices * Partner with clients to address root causes of assessment discrepancies and develop corrective action plans * Teach and coach clients how to make their workplace a safer and healthier environment for themselves and THEIR customers * Travel 50%-70%, or 8-10 days per month, including some evening and weekend work Essential Job Duties: * Conducting Audits and Inspections * Implementing and Monitoring food safety * Training and Educating staff * Investigating food safety incidents * Ensuring compliance with regulations * Maintaining documentation and records * Ability and desire to influence others with tact and skill * Ability to provide clear and constructive feedback in a positive manner * Thrives in an autonomous working environment * Ability to work a flexible schedule * Ability to organize and prioritize work based on urgency, efficiency and other factors * Strong technical knowledge of food safety is preferred What do you need? * Meet the requirements to obtain a CP-FS certification * Available to work Monday-Friday and Saturdays and evenings as needed * Must possess a valid driver's license from state of residence * Licenses/certificates as required by federal, state, and/or local regulations (covered by us) * Strong knowledge of food safety is preferred * ServSafe and/or CP-FS Certification(s) a plus * Have excellent listening, organization, communication and time management skills Base Pay Range Hourly: $18.00 - $27.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
$18-27 hourly Auto-Apply 20d ago
Technical Service Representative
Federal Signal Corporation 4.7
Lake Crystal, MN jobs
Join our growing team at TBEI in Lake Crystal, MN! We are currently looking for a Technical Service Representative to better support our customers. Apply today! Job Summary: Responsible for meeting customer needs by: * Resolves warranty issues while maintaining a positive and professional relationship with customers * Responsible for meeting customer needs by providing technical support and problem solving * Works closely with Engineering, and Production to solve customer issues/complaints * Supports Warranty Administrator by Processing RMAs, and vendor returns * Works with quality department and corrective action process to ensure the company maintains a high level of quality at every level * Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply * Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims * Other duties as assigned Tools Used: Computer, eDrawings, MS Office software, Syteline, etc. Environment: Office area, production floor, and occasionally distributor locations Job Requirements: * 2-5 years of experience in Heavy Equipment, or Automotive Service environment. * Ability to communicate with customers, or service technicians to trouble-shoot ongoing issues. deal effectively with customers promoting positive company image using strong communication skills. * Understands electrical schematics, engineering drawings, pneumatic systems, and hydraulic systems. * Computer proficiency with business operating system and MS Office software. * Independent decision making and problem solving skills whether working individually or as a team. * Technical knowledge (hydraulics, steel, chassis etc.) and strong technical reasoning abilities. * Strong product knowledge preferred (ie hydraulics/pneumatics, hoists, bodies, electrical, etc) * Ability to continuously evaluate systems for most efficient usage, customer friendliness, communication enhancement, and strive for continuous process improvements. * Company knowledge (warranty procedures, company history, product line, sales, and design procedures). * Detail orientated and ability to remain focused while phone calls and distractions are present. * Ability to attend and participate in required company meetings. * Must be a team player with high integrity and a strong work ethic. Additional Job Information: * Wage Expectations: $22.00 to $32.00 per hour * Pay: This is a non-exempt, hourly position and employees are paid on a bi-weekly basis * Typical Schedule: Five (5) Eight (8) hour days M-F, Overtime may be available on Saturdays * Location: On Site - 52182 Ember Road, Lake Crystal MN 56055 * Travel: Up to 20% Benefits: Employees are eligible on the 1st of the month following the completion of 30 days of employment for: * Medical * Dental * Vision * Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA * Employee Assistance Program (EAP) * PTO / Holidays * Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00. * Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children * Company Paid Short-term disability (STD) & Long-term disability (LTD) Employees are eligible for the following benefits as of their first day of employment: * 401(k) with partial company match * 100% vested immediately.
$22-32 hourly 13d ago
Services Specialist
Van Meter 4.6
Cottage Grove, MN jobs
The Services Specialist role plays a crucial part in supporting our purpose of creating lasting value for those we serve by promoting wholistic technical and services-oriented solutions to our customers. This role will collaborate with other Selling Team members to promote services and solutions that solve customer's business challenges and help them arrive to their desired business outcomes. This role acts as the solution expert for the sales organization by delivering outcome-based messaging to customers at executive and management levels. The Services Specialist has a broad understanding of all related Van Meter products and services delivery offerings and understands how these solutions can benefit our customers in specific industries. Van Meter's Industrial Services currently include Rockwell Lifecycle Services, Training offerings, Custom Van Meter Developed Solutions, and National Account Capabilities and Services. However, success in this role will be defined by the ability to understand a customer's need, develop a wholistic solution provided by Van Meter, and work through execution with appropriate teams. Key Responsibilities & Essential Functions: Leads the commercial introductions of new services to market including target setting, marketing, performance, and sales management. In-depth understanding of Van Meter's service offerings Expertise in manufacturing plant operational processes and understanding of how Lifecycle services solutions can benefit customers in specific industry segments Ability to present & communicate complex technical, services, and financial concepts clearly in the customer's terms Lead the sales force in promoting the portfolio to existing and new customers with presentations Identify new opportunities within existing and new accounts Participate in account planning and sales strategy focusing on new customer acquisition and existing customer expansion to grow our Lifecycle Services business Competitive Intelligence - be able to analyze competitive solutions & strategy and position our solution and value proposition accordingly Actively seek out and participate in both formal and informal training opportunities to continuously develop skills Advise team members on solution development, proposal generation and validation. Support Van Meter's Services related growth & commercial strategies Proactively provide Sales Enablement on industry trends, how our solutions align and how they deliver desired customer outcomes In-depth understanding of the sales process and the ability to lead and execute it effectively Keep sales activity, sales process milestones and customer relationship management data up to date in CRM Identify gaps in Van Meter's offerings and provide feedback to Product & Business Managers Requirements Critical Success Factors: A positive work ethic & attitude Growth mindset and a desire to continuously learn and improve Intrinsically motivated Strong interpersonal, communication, and presentation skills Comfortable with change & challenge Creative thinker Self-starter Collaborative Customer-Focused Ability to resolve complex issues in creative and effective ways Ability to align and influence critical stakeholders both internally and externally Comfortable asking probing questions Active Listener Able to handle and anticipate objections Ability to set, be accountable for and achieve challenging goals & targets. Ability to influence, empower, coach, and motivate others Ability to prioritize effectively between multiple opportunities & responsibilities Knowledge in Industrial Automation Technically oriented Consistently follows up and follows through Ability to learn quickly and relay knowledge to others Ability to develop rapport with customers and peers Willing to contribute to overall company growth Job Requirements/Specifications: Minimum 2 year degree or technical education and equivalent experience required Knowledge of and experience with Rockwell Automation preferred Minimum of 4 years working with End User manufacturers Demonstrated experience and understanding of end-to-end plant financial drivers and operational processes Local travel required (approximately 50%) to support customers Work Environment & Physical Demands: Consistently works indoors and in the office Frequently sitting, working with hands & fingers, talking, hearing, works with others, and customer contact Sometimes standing, walking, and works alone Occasionally lifting, carrying, pushing, bending at the waist, twisting upper body, kneeling, crouching, reaching, driving, non-standard shift work and extended day The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required. Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role. Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan. Van Meter is an EOE/M/W/Vets/Disability Employer Salary Description $85,000 - $105,000
$34k-39k yearly est. 21d ago
Community Engagement Specialist
City of Saint Paul, Mn 3.4
Saint Paul, MN jobs
The Saint Paul Police Department (SPPD) is hiring a Community Engagement Specialist (CES) to represent the City's African American community. Learn more about the Community Engagement Division. Here's what you can expect to do: * Assess opportunities to strengthen connections between the police and the community, and foster sustainable, positive engagement. * Plan, organize, implement and lead a community focused intervention, liaison and engagement programs. * Facilitate honest and open interaction between the SPPD and our diverse communities. * Promote public trust by initiating positive community events. * Bridge awareness of community practices, beliefs, and culture with department standards and perspective. * Assist in diversity recruitment efforts for the Saint Paul Police Department. * For more information and essential functions, see our job description. Information Specific to this Position: This position will serve as a key liaison, representing and engaging with the African American community to foster positive relationships and support departmental initiatives through the following: * Represent the department as an ambassador at public forums, workshops, presentations, and community events. * Work regularly with St. Paul Public Schools and other community organizations. * Build and strengthen relationships within the African American community. * Participate in community boards and groups such as the African American Leadership Council, Black Ministers Alliance, and NAACP St. Paul Chapter. * Work closely with the St. Paul Police Department (SPPD) to help defuse situations, support, and assist investigations. * Serve on the Chief's Advisory Council and act as an advisor to the Chiefs of Police. * Help strengthen recruitment within the African American community by organizing events and partnerships focused on diversity, equity, career opportunities, and economic stability. Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job. A combination of education in Public Relations, Sociology, Criminal Justice, Communications, Education, or a related field, and progressively responsible, full-time experience to equal five years. Experience should be in at least one of the following: * Working as a community organizer in a formally-established program. * Planning, organizing, and implementing a community relations program. * Planning, organizing, and implementing a human services agency program or equivalent. * Working as an educator. Some positions may require possession and maintenance of a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license. Some of the positions in this classification may require an ability to speak/write in languages other than English such as: Hmong, Karen, Spanish, or Somali. * Submit a City of Saint Paul online application by the closing date. * Upload or submit the following document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.) * A resume (optional) First time applying online? Read our How to Apply Online Guide. Need technical support? For help with the online application, please call **************. Open Job Posting: This posting is open to anyone who meets the position requirements. Selection Process: Applicants who meet the minimum job requirements will be placed on a hiring list for consideration. Hiring Managers may interview/hire anyone from the list. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method. Pre-Employment Screening: This position requires a driver's license check and a thorough Saint Paul Police Department background check which may include criminal history and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer. Human Resources Contact Information: Ellen Friedman at ************ ************************* The City of Saint Paul encourages individuals to apply for positions regardless of criminal history. Veteran's Preference: If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information. Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.
$31k-40k yearly est. 4d ago
Liquor Store Customer Service Representative (Part-time)
City of Eden Prairie 3.7
Eden Prairie, MN jobs
Deadline to Apply: Friday, November 14, 2025 Part Time ongoing (Part-time/Temporary/Seasonal Status), non-exempt Starts at $15.00/hour, depending on qualifications Reports to Liquor Store Manager Located at one of the Eden Prairie Liquor Store Locations Store 1: Prairie Village Mall, 16508 W. 78 th (near Kowalski's) Store 2: 8018 Den Road (near Cub Foods) Store 3: Prairie View Mall, 968 Prairie Center Dr. (near Lunds and Byerlys) Hours are typically up to 20 hours per week; including evenings, weekends and holidays. Responsibilities The Liquor Store Operations generates nearly $10 million in sales annually providing about $1 million in profits that go back to the City. The profits generated by the liquor stores are used to fund several City projects including the pavement management program, facility maintenance and replacement of playground equipment. The Liquor Store Customer Service Representative's primary position responsibilities and areas of impact are: Provides a pleasant shopping experience by welcoming customers in the store, researching and answering questions related to products and merchandise. Ensures customers have a positive purchasing experience by educating customers on products and merchandise so buyers can make an informed decision. Creates smooth transactions for customers by following all policies, procedures and laws related to liquor store procedures (i.e. selling liquor to individuals that are 21 years of age and older, etc.) in a seamless and effective fashion. Fosters a constructive environment for shoppers to view and purchase items by positioning product on shelves and shifting merchandise to an appealing location. Assisting with unloading large delivery trucks and taking inventory. Maintains the store's presentation is held to a high standard by cleaning the floor, shelves and backroom. While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City. Requirements High school diploma or equivalent (GED) required. Previous work experience in retail, service or liquor industry preferred. Ability to reconcile cash and receipts, able to obtain knowledge of cash register and point-of-sale procedures. This position requires the ability to lift/pull/push/move/carry up to 50 lbs on a regular basis. The ability to bend/stand/reach is also required. Candidates must successfully complete and pass the City's evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes professional reference checks, background check, work verification. Skills Able to convey a message to get a point across. Communicates in a clear and concise manner. Able to write clearly and succinctly. Tailors message to a variety of communication settings and styles. Ability to perform and/or coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner. Prioritizes what needs to get done. Keeps things neat and orderly. Utilizes tools for efficiency. Factors several considerations when planning. Establishes methods to ensure routine tasks are completed. Ability to tackle a problem by using logical, systematic, sequential approach. Makes a systematic comparison of two or more alternatives. Notices discrepancies and inconsistencies in available information. Identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision. City of Eden Prairie Values We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships. Application Process To apply, click on "apply now" at the top of the page or visit ******************* and click on the Jobs tab.
$15 hourly 60d+ ago
Technical Service Representative
Federal Signal Openings 4.7
Lake Crystal, MN jobs
Join our growing team at TBEI in Lake Crystal, MN! We are currently looking for a Technical Service Representative to better support our customers. Apply today! Job Summary: Responsible for meeting customer needs by: Resolves warranty issues while maintaining a positive and professional relationship with customers Responsible for meeting customer needs by providing technical support and problem solving Works closely with Engineering, and Production to solve customer issues/complaints Supports Warranty Administrator by Processing RMAs, and vendor returns Works with quality department and corrective action process to ensure the company maintains a high level of quality at every level Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims Other duties as assigned Tools Used: Computer, eDrawings, MS Office software, Syteline, etc. Environment: Office area, production floor, and occasionally distributor locations Job Requirements: 2-5 years of experience in Heavy Equipment, or Automotive Service environment. Ability to communicate with customers, or service technicians to trouble-shoot ongoing issues. deal effectively with customers promoting positive company image using strong communication skills. Understands electrical schematics, engineering drawings, pneumatic systems, and hydraulic systems. Computer proficiency with business operating system and MS Office software. Independent decision making and problem solving skills whether working individually or as a team. Technical knowledge (hydraulics, steel, chassis etc.) and strong technical reasoning abilities. Strong product knowledge preferred (ie hydraulics/pneumatics, hoists, bodies, electrical, etc) Ability to continuously evaluate systems for most efficient usage, customer friendliness, communication enhancement, and strive for continuous process improvements. Company knowledge (warranty procedures, company history, product line, sales, and design procedures). Detail orientated and ability to remain focused while phone calls and distractions are present. Ability to attend and participate in required company meetings. Must be a team player with high integrity and a strong work ethic. Additional Job Information: Wage Expectations: $22.00 to $32.00 per hour Pay: This is a non-exempt, hourly position and employees are paid on a bi-weekly basis Typical Schedule: Five (5) Eight (8) hour days M-F, Overtime may be available on Saturdays Location: On Site - 52182 Ember Road, Lake Crystal MN 56055 Travel: Up to 20% Benefits: Employees are eligible on the 1 st of the month following the completion of 30 days of employment for: Medical Dental Vision Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA Employee Assistance Program (EAP) PTO / Holidays Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00. Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children Company Paid Short-term disability (STD) & Long-term disability (LTD) Employees are eligible for the following benefits as of their first day of employment: 401(k) with partial company match 100% vested immediately.
$22-32 hourly 13d ago
311 Customer Service Specialist
City of Rochester, Mn 4.0
Rochester, MN jobs
311 Customer ServiceSpecialist The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work. We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community. It takes us all working together. Nature of Work The 311 Customer Service Specialist provides comprehensive customer service by responding to community member/customer requests. This position requires the ability to manage emotionally charged and highly confrontational situations with professionalism, empathy, and composure. Under the general supervision of the 311 Customer Service Supervisor, this position applies customer service and public relations skills; provides direct service to 311 callers and online/digital inquiries by connecting them to City services, functions, and general information; serves and assists customers and others who interact with the City of Rochester. Performs moderately complex clerical support work that requires knowledge of laws and regulations affecting city-wide departmental operations. Typical duties include but are not limited to performing routine accounting or payroll tasks; entering and manipulating data in computerized systems; maintaining a records retention system for the department; and providing administrative support to multiple City departments. 2026 Starting Rate of Pay $30.58 per hour with advancement to $38.41 per hour. Work schedule The regular work schedule is Monday through Friday from 8:00 am to 5:00 pm. This position has a hybrid option, where teammates can choose to work remotely a few days a week after successful completion of the training program. Applications will be accepted until Monday, December 22nd at 11:59 PM. The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM. DUTIES AND RESPONSIBILITIES * Provides customer service to community members and others who interact with the City of Rochester * Provides customer service assistance to community members, customers, and others who contact City facilities. * Receives and evaluates internal/external customer calls requesting information or services for all City Departments. * Monitors and responds to 311 incoming phone calls, email and online inquiries. * Identifies the type of service being requested by listening, asking questions, evaluating information, consulting available resources and standard operating procedures. Provides solution-oriented service accordingly and/or connects to the proper City department via an attended transfer. * Serves as an informational resource to community members and customers while sharing knowledge about City services, products, functions, and general information. * Assists community members and customers by problem solving to meet the customer's needs. * Logs every interaction in the Customer Relations Management (CRM) tool using the provided guidelines for the required demographic and situational details. * Coordinates with and provides support for City departments. * Provide City departments with education and information to assist with 311-related problem solving and issue resolution. * Follows department-specific procedures to create tickets/service requests in the CRM tool. * Provides clerical support for the City and assists with special projects as assigned. * Schedule a wide variety of meetings, seminars, training sessions, and other agency events; maintain calendar activities. * Provide support to agency leadership for written and verbal correspondence and/or communication. Take, transcribe, and/or distribute meeting minutes as needed. * Process, sort, and file correspondence, documents, or other materials in accordance with established procedures. * Provide support for open houses, public presentations, department events or initiatives as necessary. * Accounts Payable: prepare, receive, and code invoices; and submit them to the Finance Department for payment processing. * Prepares periodic reports. Perform other duties as assigned or necessary MINIMUM QUALIFICATIONS Education and Experience An Associate's degree from an accredited program in business, accounting, administrative support or closely related field AND two (2) years of full-time employment experience OR A high school diploma AND five (5) years of full-time employment experience OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may also be considered. If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team. Desirable qualifications Experience working with diverse populations. Ability to speak a second language. ADDITIONAL INFORMATION PHYSICAL AND ENVIRONMENTAL CRITERIA In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation. In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below: Continuous demands: sitting, fine dexterity Frequent demands: standing, walking, reaching Occasional demands: stooping, kneeling, crouching, bending Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch. Environmental conditions that may exist in the performance of the essential functions of this job include: NONE
$30.6-38.4 hourly 7d ago
Volunteer: Customer Service Specialist (Child and Family Services)
Hennepin County (Mn 4.2
Minneapolis, MN jobs
Make a meaningful first impression: As a Customer Service Specialist at a Child and Family Service Center, you will welcome visitors, manage schedules, connect families with staff, and support the parent visitation process while creating a clean, organized, and welcoming environment. Locations: Pick one of the below locations: * Health Services Building 525 Portland Avenue South Minneapolis, MN 55415 * NorthPoint Conference Center 1256 Penn Avenue North Minneapolis, MN 55411 Time Commitment: * Preferred commitment: 4 months or 16 shifts * Minimum: One 4-hour shift per week * One weekday shift either 9 a.m. - 1 p.m. or 1 p.m. - 5 p.m. * Flexible scheduling options available About the volunteer position type: This is an advertisement for an unpaid, volunteer position. Please click here to apply for this unpaid, volunteer opportunity. In this volunteer position, you will: * Welcome and greet residents entering the building. * Connect residents with the correct staff person. * Offer respectful guidance and help people navigate the facility. * Use Microsoft Excel to track walk-in visits and track appointments. * Use Microsoft Teams to check if residents have an appointment and schedule appointments. * Engage thoughtfully to understand each visitor's needs before directing them to services. * Monitor lobby areas for well-being concerns and respond or escalate appropriately. Volunteer Requirements * Enjoy working with diverse populations. * Strong listening and communication skills. * Ability to work collaboratively as part of a helping team. * Maintain confidentiality and professional boundaries. * Reliable and committed to scheduled shifts. * Must be at least 18 years old. * Completion of application, interview, orientation, background check (if applicable), and training. Bilingual skills in Hmong, Russian, Spanish, or Somali are appreciated but not required. Training and supervision provided by Child and Family Services staff. About the departments: Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other. Please click hereto apply for this unpaid, volunteer opportunity. If you have any questions, please contact: Health and Human Services Volunteer Services ************************** or ************************* Volunteer opportunities are unpaid work experiences and are nonpermanent positions without benefits. Employer Hennepin County Address Hennepin County Government Center 300 South Sixth Street Minneapolis, Minnesota, 55487 Phone ************ Website **************************** Please verify your email address Verify Email
Unpaid Easy Apply 7d ago