Service Supervisor jobs at Minnesota State Fair

**Working Title: Digital Services Product Management Supervisor** **Job Class: Human Services Supervisor 4** **Agency: Human Services Dept** + **Job ID** : 90422 + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 11/21/2025 + **Closing Date** : 12/11/2025 + **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Central Office MMA + **Division/Unit** : Department of Human Services (DHS) / Office of Inspector General (OIG)-DSA Digital Services Unit + **Work Shift/Work Hours** : Day Shift / 8:00 a.m. - 4:30 p.m. + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $42.61 - $61.14 / hourly; $88,969 - $127,660 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 216 - Middle Management Association/MMA + **FLSA Status** : Exempt - Executive + Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify. **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **_*This position is eligible for_** telework (*************************************************** **_for applicants who reside in Minnesota_** **_or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._** As the Product Management Supervisor in the Office of Inspector General's Digital Services Unit, you will lead a team of product management professionals and serve as a Senior Product Manager to deliver strategic alignment and operational excellence in large-scale OIG digital products that support our mission and vision and enable 24,000 social services providers, multiple state agencies, and all 87 counties. The incumbent must be able to perform the essential functions of the job with or without reasonable accommodation. As part of the team, your responsibilities will include but are not limited to: + **Team Leadership and Development:** Manage the work of and provide supervision, coaching, and professional development to product management professionals, fostering a collaborative culture of continuous learning and innovation while building product management capabilities across the team. + **Product Management Strategy:** Develop and implement comprehensive and integrated strategy for product management to ensure product activities align with the overall Product Group vision, departmental goals, and user needs, while ensuring accessibility, equity, and inclusion across all products. + **Operational Coordination:** Provide day-to-day operational coordination across products and tactical consultation to support product group strategic objectives. + **Process Improvement and Innovation:** Drive continuous improvement in product management processes, identify opportunities for operational efficiency, and foster innovation in service delivery approaches. + **Business Structure and Resources:** Develop, implement, and oversee business structure, processes, technology, and staff resources for the product management team, ensuring consistent application of product management methodologies and coordinated delivery of product objectives. **Minimum Qualifications** **_**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**_** Demonstrated leadership experience* *Leadership experience can include: + Experience as a supervisor, lead worker, team lead, project lead; + Completion of a State of Minnesota leadership program (e.g. ELI, L4); + A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include: o 1+ year of experience identifying issues, goals and strategic actions o 100+ hours per year time commitment AND Four (4) years of professional work experience in a product management role or overseeing a product management team. Experience must demonstrate the following: + Product management and Agile methodologies, including experience with product roadmaps, backlog refinement, feature prioritization, and/or user story development. + Translating user needs and feedback into actionable product solutions. + Data-informed decision making and developing and/or evaluating product performance metrics. + Leading cross-functional teams and providing coaching, mentoring, and/or guidance. + Developing, influencing, and maintaining relationships with diverse stakeholder groups. + Overseeing quality assurance of product deliverables to meet business, accessibility, user needs, and/or regulatory requirements. **Preferred Qualifications** + Experience with Salesforce software platform sufficient to understand and guide product management decisions and coordinate with technical teams. + Experience coaching, mentoring, or developing product managers or other team members in product management practices. + Experience coordinating or managing work across multiple products or product teams. + Experience making decisions with incomplete information while balancing competing stakeholder needs. + Experience in government, public sector, or complex regulatory environments. + Understanding of federal-state-county government processes and cross-agency coordination. + Knowledge of human services programs, including licensing, program integrity, or early childhood education. + Knowledge of Minnesota human services delivery systems and associated legislation/regulations. + Ability to communicate technical and strategic information to non-technical audiences effectively. + Variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** This position requires successful completion of the following: It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components: + Criminal background check + Reference check + Fingerprinting check (MNJIS/CJIS) Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.