We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or messaging platform.
Provide accurate information about products, services, policies, and procedures.
Resolve customer issues efficiently while maintaining professionalism and empathy.
Document all customer interactions in the CRM system.
Process orders, returns, refunds, and account updates as needed.
Escalate complex issues to the appropriate department or supervisor.
Meet performance metrics such as response time, customer satisfaction, and quality standards.
Stay informed about product updates, feature changes, and company policies.
Contribute to a positive team environment and suggest process improvements.
Qualifications
High school diploma or equivalent (Associates or Bachelors degree a plus).
Prior customer service experience preferred (call center, retail, hospitality, or similar).
Strong written and verbal communication skills.
Ability to work independently in a remote environment with minimal supervision.
Comfortable using customer support software, CRM systems, and communication tools.
Strong problem-solving and multitasking abilities.
Reliable high-speed internet and a quiet workspace.
Key Skills
Customer service & communication
Active listening
Conflict resolution
Multitasking & time management
Tech-savviness
Attention to detail
Empathy & patience
Work Environment
100% remote position
Flexible or set schedule depending on role
Requires consistent internet connection and adequate home office setup
Benefits (Optional Section)
Health, dental, and vision insurance
Paid time off & holidays
Retirement savings plan
Performance bonuses
Remote work stipend
Preferred qualifications:
Legally authorized to work in the United States
18 years or older
$24k-28k yearly est. 42d ago
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Operations Manager Trainee
Pacific Dental Services 4.6
Fairfax, VA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $30.50 - $42.25 / Hourly The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
* Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
* Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
* Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
* Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
* Driving year over year revenue and profit growth
* Management of expenses to achieve monthly goals and budget
* Show proficiency and adherence to cash management and accounting protocols
* How to be the catalyst in team development of the Perfect Patient Experience
* How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
* Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
* Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
* By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
* Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
* Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes
Qualifications
* High school diploma or equivalent
* Five or more years of related work experience in operational management
* Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
* Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
* In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
* Travel may be planned or unplanned and is subject to change without notice
Preferred
* Associate degree, Bachelor's degree
* Five or more years of experience leading a team, mentoring and coaching subordinates
Knowledge/Skills/Abilities
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
* Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
* Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
* Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
* Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
* Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
* Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
* Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
* Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
* Ability to interpret and apply policies and procedures
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
* Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
* Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
* Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
* Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
* Demonstrates a strong ability to identify, analyze, and solve problems
* Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
* Ability to create presentations and use outstanding presentation skills
Work Environment
* The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
* This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
* The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients
* While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear
* The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
* Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information
$27.75-$38.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$30.5-42.3 hourly Auto-Apply 60d+ ago
Healthcare Coordinator
Pacific Dental Services 4.6
Leesburg, VA job
Now is the time to join Leesburg Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist's schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
* Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
* Executes the HC Handoff in partnership with each clinician on every exam patient
* Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
* Professionally overcome common patient objections to starting treatment
* Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
* Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics and results
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
* Travel might be required between offices
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances.
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team.
* Ability to multi-task effectively without compromising the quality of the work.
* Excellent interpersonal, oral and written communication skills.
* Ability to handle and maintain extreme confidentially Patient records.
* Organized, detail-oriented individual able to work in a fast-paced environment.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$18.00-$25.50 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$18-25.5 hourly Auto-Apply 6d ago
Endodontist
Pacific Dental Services 4.6
Silver Spring, MD job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! You've invested the time to become a great endodontist, now let us help you take your career further with more opportunity, excellent leadership and one of the best practice models in modern dentistry. As an endodontist working in an office supported by PDS Health, you can rely on a great number of referrals as you will be providing PDS-supported owner dentists the ability to provide excellent and comprehensive care under one roof. You will have the autonomy to provide your patients the care they deserve and provide you with the opportunity to earn excellent income and have a balanced lifestyle without the worries of running a practice.
The Opportunity
You became a dentist to provide excellent patient care and an endodontist to have a career that will serve you for a lifetime. As a PDS-supported endodontist, you have the opportunity to work full-time or part-time, fantastic income opportunities and you'll work with an organization that cares about their people, their patients and their community. You won't have to spend your time navigating practice administration, scheduling, or any other administrative tasks. Instead you'll, set your hours and focus on your patients and your well-being.
The Future
As an endodontist you will receive ongoing training to keep you informed and utilizing the latest technologies and dentistry practices. PDS is one of the fastest growing companies in the US which means we will need excellent specialists like you to continue our clinical excellence in the future.
Compensation
PDS Health supported Endodontists make between $430,000 - $650,000 annually, with the potential to earn up to $810,000 a year.
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#LI-PDS
#indeed-sp
$132k-224k yearly est. Auto-Apply 60d+ ago
Registered Dental Assistant
Pacific Dental Services 4.6
Silver Spring, MD job
Now is the time to join Dentists of Silver Spring. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $23.00 - $32.25 / Hourly
Registered Dental Assistants perform a variety of patient care, office, and laboratory duties. The primary role of the Registered Dental Assistant (RDA) is to assist the dentist in gaining the patient's commitment to the best possible treatment, with urgency. Key duties associated with assisting the dentist in starting treatment include: utilizing x-ray time to promote the good qualities of the dentist, learning the patient's expectations while educating them with intra-oral pictures, using effective and anticipatory chair-side skills, and effectively supporting the dentist's diagnosis after the examination when the patient asks questions. The RDA should abide by procedures needed for compliance with state and federal safety regulation, infection control, and permitted duties.
Responsibilities
* The primary role of the Registered Dental Assistant (RDA) is to assist the dentist as necessary to gain the patient's commitment for the best possible treatment with urgency
* Actively participate in the Perfect Patient ExperienceÔ by striving to keep your patients focused on optimal treatment while attending to their individual needs and concerns
* Maintain a clean, sterile, and cheerful environment where your patients feel comfortable; prepare patients for treatment, and assist the doctors - thereby enabling them to provide efficient, quality dental treatment
* At the direction of the dentist, complete x-rays and intra-oral pictures of patients as appropriate
* At the direction of the dentist, instruct patients on postoperative and general oral health care.
* Sterilize and disinfect instruments, equipment, and operatories in accordance with the American Dental Association guidelines
* Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, HR policies and practices)
Qualifications
* Equivalent to high school diploma or general education degree (GED), and specified training courses as mandated by state for certification, licensure, or registration
* Certifications/licenses/registrations as mandated by applicable state (e.g. coronal polish, radiograph exposure, ultrasonic scaling for orthodontic procedures, pit and fissure sealant application, etc)
* Associate degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience preferred
Benefits
* Medical, dental and vision insurance
* Paid time off
* Tuition Reimbursement
* Child care assistance
* 401K
* Paid time to volunteer in your local community
* Shift premium pay for eligible roles who work weekends
Compensation Information
$23.00-$32.25 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$23-32.3 hourly Auto-Apply 56d ago
Junior PHP /Drupal Developer
Adg Tech Consulting 4.6
Chantilly, VA job
ADG Tech, is software development company based in Northern VA with some development projects in-house at Chantilly, VA. We are looking for a junior developer preferably with some experience/knowledge in PHP/Drupal back end. If interested, kindly forward me a word copy of your most recent resume specifying your knowledge/experience in PHP/Drupal/CMS, MySQL.
You may also link us to some websites you have worked on using those skills… work/code samples from public URL's, github repo, etc.
This is a full time position
Qualifications
Bachelors degree in Computer science, Information Technology OR Related Field.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$82k-107k yearly est. 2d ago
Receptionist
Pacific Dental Services 4.6
Springfield, VA job
Now is the time to join Springfield Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
* Schedule appointments that result in each healthcare provider having a smooth, productive day
* Interact and communicate with patients and guests in the reception area during their wait time
* Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
* Ensure that all tasks on the front office checklist are completed daily
* Post payments to patient accounts in accordance with Company policies
* Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
* Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
* Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
* Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team
* Ability to manage tasks and time effectively without compromising the quality of the work
* Excellent interpersonal, oral and written communication skills
* Ability to handle and maintain extreme confidentially with patient records
* Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$17.00-$24.00 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$17-24 hourly Auto-Apply 14d ago
Business Intelligence/Data Cube developer
Adg Tech Consulting 4.6
Washington, DC job
Business Intelligence/Data Cube Developer Duration: 6 months Contract to Hire Responsibilities: • Report / Data Cube / ETL generation support for Federal government agency analytics. Skills Required: • Significant experience writing customized ETL jobs
• Support generation of reports and data cubes for Business Intelligence (BI) technology tools
• Solid experience writing queries in MDX
• Strong SQL skills
• Able to adjust to rapidly changing priorities and high pressure situations for high profile projects
• Exceptional written and verbal communication skills
• Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
.
Ability to pass a Federal government clearance check
Interested candidates may kindly respond with resume , contact details and salary expectation to
[email protected]
Qualifications
Bachelor's degree in Computer Science, Computer Engineering, or a related discipline .
Additional Information
All your information will be kept confidential according to EEO guidelines.
$89k-110k yearly est. 2d ago
DevOps Engineer
Adg Tech Consulting 4.6
Chantilly, VA job
Duration: Fulltime Strong background in Linux/Unix Administration Experience with automation/configuration management using either Chef or an equivalent Security. Load balancing / proxying. (Of services, systems, components and processes.)
Authentication services.
Ability to use a wide variety of open source technologies and cloud services (experience with Azure is an added advantage)
Strong experience with SQL, postgres and MySQL databases.
A working understanding of code and script (PHP, Python, Shell, Perl and/or Ruby)
Knowledge of best practices and IT operations in an always-up, always-available service.
Process re-engineering
Comfort with collaboration, open communication and reaching across functional borders.
CI/CIT/CD -- continuous integration, continuous integration testing, and continuous deployment.
Should be experienced and extremely knowledgeable of the overall installation of software tools in a dev Ops Environment.
This person would be responsible for recommending and implementing the products, establishing processes and interfacing with the agile development teams.
To support the Architecture Design Service contract with a CI/CD environment the key skills required would be : Chef, ci/cd pipeline, jenkins, nexus, jira, git and agile.
Thank You
Sujata Dangol
ADG Tech Consulting (MBE,SDB, 8(a) Certified, CMMI Level 3)
4511 Singer Court,#210
Chantilly, VA 20151
************ Ext. 303
************ (Fax)
Additional Information
All your information will be kept confidential according to EEO guidelines.
$93k-115k yearly est. 2d ago
Traveling Dental Assistant Oral Surgery
Pacific Dental Services 4.6
Silver Spring, MD job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $23.75 - $33.00 / Hourly The primary role of the Dental Assistant is to support the success of the clinicians through effective delivery of the Perfect Patient Experience (PPE), thus creating a Patient for Life (PFL). Dental assistants perform a variety of patient care, office, and laboratory duties. Dental assistants prepare patients for oral examination and assist other dental professionals in providing treatment to the teeth, mouth, and gums. Dental assistants must work effectively with co-workers including Specialty dental assistants, patients, and the front office by sharing ideas in a constructive and positive manner. A successful dental assistant will execute active listening to objectively consider ideas and suggestions from others, keep commitments; keep others informed of work progress, and address problems constructively to identify practical business solutions.
Specialty Dental Assistants If dental assistant is assigned within specialty areas including: Endodontics, Oral Surgery, Orthodontics, Periodontics or Pediatric, they will primarily be supporting clinicians within that specialty and may be required to have additional training.
Responsibilities
* Perform functions in accordance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
* Actively participate in the PPE by striving to keep your patients focused on optimal treatment while attending to their individual needs and concerns.
* Escort patients to/from the front desk and introduce them to other team members as appropriate.
* Communicate with the front and back office teams to ensure the Orthodontists schedule runs smoothly and efficiently.
* Maintain a clean, sterile, and cheerful environment.
* Sterilize and disinfect instruments and equipment; clean each operatory in accordance with the state applicable infection control guidelines.
* Prepare patients for treatment and assist the dentist- thereby enabling them to provide efficient, quality dental treatment.
* At the direction of the clinician, complete radiographs and intra-oral pictures of patients in an efficient and timely manner.
* Prepare tray setups for dental procedures and maintain adequate supply levels in each operatory, replenishing as needed to provide efficient patient care.
* Keep the patients' mouths dry and clear by using suction or other devices.
* Instruct patients on postoperative and general oral health care as directed by the clinician.
* Record patient charting and all the clinician's notes in the digital patient chart as directed by the clinician.
* Support patient care by presenting treatment record, consents and health history to clinician prior to patient treatment.
* Ensure equipment is maintained according to manufacturer's guidelines.
* Work closely with Lead Dental Assistant to ensure adequate clinical supplies are on hand.
* Utilize technology by learning how to operate and give explanation/demonstration of how to operate to others.
* Participate in daily morning huddles, monthly team meetings and any other meetings as required.
* Models company culture, values, standards and best operational practices based on the "We Believes."
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
* Implements the Perfect Patient Experience process in efforts to gain Patients for Life.
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
* Other duties and responsibilities as assigned.
Qualifications
* Equivalent to high school diploma or general education degree (GED), and specified training courses as mandated by state for certification, licensure, or registration.
* Certificates/Licenses/Registrations: As mandated by applicable state.
* Specialty Dental Assistants must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a background check and motor vehicle record check at the time of hire.
* Specialty Dental Assistants are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices.
* In lieu of a valid driver's license and automobile insurance, Specialty Dental Assistant must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day.
* Travel may be planned or unplanned and is subject to change without notice.
Preferred
* One-year certificate from an accredited college or technical school; or equivalent combination of education and experience.
Knowledge/Skills/Abilities
* Ability to respond to common inquiries from patients, staff, vendors, or other members of the business community.
* Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
* Ability to interact with other Clinicians and Owner Doctors effectively
* Ability to interpret and apply policies and procedures.
* Ability to read, analyze, and interpret documents such as business periodicals, professional journals, technical procedure manuals, safety rules, operating and maintenance instructions, and governmental regulations.
* Ability to communicate effectively and present information, both verbally and in writing, to patients and co-workers.
* Ability to interpret a variety of instructions furnished in written, verbal, or diagram form.
* Ability to maneuver through basic computer software.
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
* Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team.
* Ability to multi-task effectively without compromising the quality of the work.
* Excellent interpersonal, oral and written communication skills.
* Ability to handle and maintain extreme confidentially Patient records.
* Organized, detail-oriented individual able to work in a fast-paced environment.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$24.75-$34.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$23.8-33 hourly Auto-Apply 60d+ ago
Operations Manager Trainee
Pacific Dental Services 4.6
Silver Spring, MD job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $30.50 - $42.25 / Hourly The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
* Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
* Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
* Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
* Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
* Driving year over year revenue and profit growth
* Management of expenses to achieve monthly goals and budget
* Show proficiency and adherence to cash management and accounting protocols
* How to be the catalyst in team development of the Perfect Patient Experience
* How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
* Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
* Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
* By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
* Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
* Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes
Qualifications
* High school diploma or equivalent
* Five or more years of related work experience in operational management
* Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
* Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
* In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
* Travel may be planned or unplanned and is subject to change without notice
Preferred
* Associate degree, Bachelor's degree
* Five or more years of experience leading a team, mentoring and coaching subordinates
Knowledge/Skills/Abilities
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
* Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
* Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
* Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
* Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
* Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
* Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
* Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
* Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
* Ability to interpret and apply policies and procedures
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
* Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
* Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
* Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
* Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
* Demonstrates a strong ability to identify, analyze, and solve problems
* Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
* Ability to create presentations and use outstanding presentation skills
Work Environment
* The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
* This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
* The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients
* While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear
* The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
* Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information
$29.25-$39.25 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$30.5-42.3 hourly Auto-Apply 60d+ ago
Healthcare Coordinator
Pacific Dental Services 4.6
Silver Spring, MD job
Now is the time to join Dentists of Silver Spring. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $19.00 - $26.50 / Hourly
The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist's schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
* Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
* Executes the HC Handoff in partnership with each clinician on every exam patient
* Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
* Professionally overcome common patient objections to starting treatment
* Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
* Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics and results
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
* Travel might be required between offices
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances.
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team.
* Ability to multi-task effectively without compromising the quality of the work.
* Excellent interpersonal, oral and written communication skills.
* Ability to handle and maintain extreme confidentially Patient records.
* Organized, detail-oriented individual able to work in a fast-paced environment.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$19.00-$26.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$19-26.5 hourly Auto-Apply 60d+ ago
Receptionist
Pacific Dental Services 4.6
Falls Church, VA job
Now is the time to join Falls Church Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $17.00-$24.00 Hourly.
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
* Schedule appointments that result in each healthcare provider having a smooth, productive day
* Interact and communicate with patients and guests in the reception area during their wait time
* Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
* Ensure that all tasks on the front office checklist are completed daily
* Post payments to patient accounts in accordance with Company policies
* Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
* Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
* Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
* Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team
* Ability to manage tasks and time effectively without compromising the quality of the work
* Excellent interpersonal, oral and written communication skills
* Ability to handle and maintain extreme confidentially with patient records
* Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$17.00-$24.00 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$17-24 hourly Auto-Apply 14d ago
Business Intelligence/Data Cube developer
ADG Tech Consulting 4.6
Washington, DC job
Business Intelligence/Data Cube Developer
Duration: 6 months Contract to Hire
Responsibilities: • Report / Data Cube / ETL generation support for Federal government agency analytics. Skills Required: • Significant experience writing customized ETL jobs • Support generation of reports and data cubes for Business Intelligence (BI) technology tools • Solid experience writing queries in MDX • Strong SQL skills • Able to adjust to rapidly changing priorities and high pressure situations for high profile projects
• Exceptional written and verbal communication skills
• Bachelor's degree in Computer Science, Computer Engineering, or a related discipline .
Ability to pass a Federal government clearance check
Interested candidates may kindly respond with resume , contact details and salary expectation to [email protected]
Qualifications
Bachelor's degree in Computer Science, Computer Engineering, or a related discipline .
Additional Information
All your information will be kept confidential according to EEO guidelines.
$89k-110k yearly est. 60d+ ago
Registered Dental Assistant
Pacific Dental Services 4.6
Silver Spring, MD job
Now is the time to join Dentists of Silver Spring. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Registered Dental Assistants perform a variety of patient care, office, and laboratory duties. The primary role of the Registered Dental Assistant (RDA) is to assist the dentist in gaining the patient's commitment to the best possible treatment, with urgency. Key duties associated with assisting the dentist in starting treatment include: utilizing x-ray time to promote the good qualities of the dentist, learning the patient's expectations while educating them with intra-oral pictures, using effective and anticipatory chair-side skills, and effectively supporting the dentist's diagnosis after the examination when the patient asks questions. The RDA should abide by procedures needed for compliance with state and federal safety regulation, infection control, and permitted duties.
Responsibilities
* The primary role of the Registered Dental Assistant (RDA) is to assist the dentist as necessary to gain the patient's commitment for the best possible treatment with urgency
* Actively participate in the Perfect Patient ExperienceÔ by striving to keep your patients focused on optimal treatment while attending to their individual needs and concerns
* Maintain a clean, sterile, and cheerful environment where your patients feel comfortable; prepare patients for treatment, and assist the doctors - thereby enabling them to provide efficient, quality dental treatment
* At the direction of the dentist, complete x-rays and intra-oral pictures of patients as appropriate
* At the direction of the dentist, instruct patients on postoperative and general oral health care.
* Sterilize and disinfect instruments, equipment, and operatories in accordance with the American Dental Association guidelines
* Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, HR policies and practices)
Qualifications
* Equivalent to high school diploma or general education degree (GED), and specified training courses as mandated by state for certification, licensure, or registration
* Certifications/licenses/registrations as mandated by applicable state (e.g. coronal polish, radiograph exposure, ultrasonic scaling for orthodontic procedures, pit and fissure sealant application, etc)
* Associate degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience preferred
Benefits
* Medical, dental and vision insurance
* Paid time off
* Tuition Reimbursement
* Child care assistance
* 401K
* Paid time to volunteer in your local community
* Shift premium pay for eligible roles who work weekends
Compensation Information
$23.00-$32.25 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$23-32.3 hourly Auto-Apply 40d ago
Operations Manager Trainee
Pacific Dental Services 4.6
Fairfax, VA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $27.75 - $38.75 / Hourly The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
* Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
* Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
* Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
* Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
* Driving year over year revenue and profit growth
* Management of expenses to achieve monthly goals and budget
* Show proficiency and adherence to cash management and accounting protocols
* How to be the catalyst in team development of the Perfect Patient Experience
* How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
* Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
* Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
* By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
* Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
* Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes
Qualifications
* High school diploma or equivalent
* Five or more years of related work experience in operational management
* Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
* Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
* In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
* Travel may be planned or unplanned and is subject to change without notice
Preferred
* Associate degree, Bachelor's degree
* Five or more years of experience leading a team, mentoring and coaching subordinates
Knowledge/Skills/Abilities
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
* Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
* Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
* Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
* Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
* Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
* Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
* Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
* Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
* Ability to interpret and apply policies and procedures
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
* Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
* Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
* Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
* Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
* Demonstrates a strong ability to identify, analyze, and solve problems
* Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
* Ability to create presentations and use outstanding presentation skills
Work Environment
* The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
* This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
* The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients
* While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear
* The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
* Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information
$27.75-$38.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#LI-PDS
$27.8-38.8 hourly Auto-Apply 56d ago
Healthcare Coordinator
Pacific Dental Services 4.6
Olney, MD job
Now is the time to join Olney Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $19.00 - $26.50 / Hourly
The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist's schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
* Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
* Executes the HC Handoff in partnership with each clinician on every exam patient
* Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
* Professionally overcome common patient objections to starting treatment
* Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
* Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics and results
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
* Travel might be required between offices
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances.
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team.
* Ability to multi-task effectively without compromising the quality of the work.
* Excellent interpersonal, oral and written communication skills.
* Ability to handle and maintain extreme confidentially Patient records.
* Organized, detail-oriented individual able to work in a fast-paced environment.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$19.00-$26.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$19-26.5 hourly Auto-Apply 60d+ ago
Receptionist
Pacific Dental Services 4.6
Alexandria, VA job
Now is the time to join Lake Barcroft Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $17.00 - $24.00 / Hourly
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
* Schedule appointments that result in each healthcare provider having a smooth, productive day
* Interact and communicate with patients and guests in the reception area during their wait time
* Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
* Ensure that all tasks on the front office checklist are completed daily
* Post payments to patient accounts in accordance with Company policies
* Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
* Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
* Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
* Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team
* Ability to manage tasks and time effectively without compromising the quality of the work
* Excellent interpersonal, oral and written communication skills
* Ability to handle and maintain extreme confidentially with patient records
* Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$17.00-$24.00 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$17-24 hourly Auto-Apply 31d ago
Dental Assistant in Training
Pacific Dental Services 4.6
Olney, MD job
Now is the time to join Olney Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $18.00 - $25.00 / Hourly
Responsibilities
* Learn and perform basic dental assisting functions in accordance with the applicable state's Dental Auxiliaries Table of Permitted Duties under the direct supervision of the licensed dentist
* Actively participate in the Perfect Patient ExperienceÔ by learning how to keep patients focused on optimal treatment while attending to their individual needs and concerns
* Learn how to effectively complete proper infection control procedures for both the sterilization and operatory cleaning and disinfection processes to ensure the safety of both patients and team members
* Complete radiographs and intra-oral pictures at the direction of the dentist only after the DAT has completed all state requirements regarding radiation safety
* Learn how to prepare for patient care procedures and execute through the process efficiently from preparing the patient, proper procedure tray preparation, providing basic supportive chairside support and ensuring the patient is handed off to the front desk for follow up visit appointment
* Instruct patients on postoperative and general oral health care as directed by the dentist
* Record patient charting and treatment notes in the digital patient chart as directed by the dentist
* Support patient care by presenting treatment record, consents and health history to the dentist prior to patient treatment
* Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, HR policies and practices)
Qualifications
* No prior dental experience is required
* Customer services experience is preferred
Benefits
* Medical, dental and vision insurance
* Continuing Education (CE Units)
* Paid time off
* Tuition Reimbursement
* Child care assistance
* 401K
* Paid time to volunteer in your local community
* Shift premium pay for eligible roles who work weekends
Compensation Information
$18.25-$25.25 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$18-25 hourly Auto-Apply 60d+ ago
Healthcare Coordinator
Pacific Dental Services 4.6
Alexandria, VA job
Now is the time to join Foxchase Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $18.00 - $25.50 / Hourly
The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist's schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
* Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
* Executes the HC Handoff in partnership with each clinician on every exam patient
* Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
* Professionally overcome common patient objections to starting treatment
* Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
* Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics and results
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
* Travel might be required between offices
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances.
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team.
* Ability to multi-task effectively without compromising the quality of the work.
* Excellent interpersonal, oral and written communication skills.
* Ability to handle and maintain extreme confidentially Patient records.
* Organized, detail-oriented individual able to work in a fast-paced environment.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$18.00-$25.50 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
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