Patient Care Coordinator jobs at Miracle-Ear

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Port Matilda, PA Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Job Description Keystone Health Urgent Care Nurse Practitioner Opportunities Keystone Health has an exciting opportunity for a Certified Registered Nurse Practitioner to join our Urgent Care team and play an integral role in helping to provide high quality compassionate care to all patients in our community. As a CRNP you have an important job to do, but also you need to take care of yourself. Keystone Health is committed to creating a positive, supportive working environment that promotes excellent work-life balance while providing high quality care. What We Are Offering: Opportunity to join a busy, growing group of providers with a strong referral base. Practice offers a “small town feel” with the resources of a large health system. Team Oriented with the ability to provide personalized patient care and demonstrate clinical outcomes. Committed to creating a positive, supportive working environment that promotes excellent work-life balance while providing high quality care. Onboarding programs, training, and follow up to support success for new providers. About the Position: Collaborates with Advanced Practice Providers EPIC EMR Full time Outpatient Position Flexible Work Schedule Required Qualifications: Board Certified/Board Eligible Eligible for licensure in the state of Pennsylvania Current CPR Certification Benefits: Competitive Based Compensation Medical, Dental, and Life Insurance (No Out of Pocket Premiums) Malpractice Coverage through FTCA Professional Dues and CME Allowance Paid Time Off Holiday Time Off Defined Contribution Plan: 403(b) Retirement Program with a Company Match Eligible for State and Federal Loan Repayment Learn more about this outstanding opportunity by visiting our website at ********************** To apply: send CV to ****************************** About Chambersburg: Keystone Health is located in Chambersburg, PA, in beautiful south-central Pennsylvania, an area rich with outdoor activities and history. An hour and a half to the chocolate capital of the world - Hershey Located in Franklin County, Chambersburg is located about an hour from Harrisburg and is part of the Great Appalachia Valley. Chambersburg offers great schools, affordable homes, and recreation. Quaint mom and pop shops line main street, coffee shops and farmers markets add texture to the community. Grab some fresh fruit, meat, and cheese from the Country Breeze Farm Market, or grab a bite to eat at the Copper Kettle or take a hike on the Appalachian Trail. International airports are located within one hour (Harrisburg, PA) and at Dulles, BWI and Ronald Reagan airports. visit ******************** Keystone Health is a Federally Qualified Health Center with offices in Chambersburg, PA Equal Opportunity Employer

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions Locations Stanford Health Care What you will do Key responsibilities include but are not limited to: Mastering PCC II Skills: Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team. Complex Care Coordination: Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking. Procedure Assistance: Prep and assist with in-clinic procedures, and coordinate procedures with patients. Health Monitoring and Reporting: Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management. Insurance Authorizations: Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications. Hospital Discharge Coordination: Coordinate and schedule appointments prior to hospital discharge. Additional Duties: Fulfill higher-functioning duties as defined by the department. Workforce Health and wellness: Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments. Ambulatory Multispecialty: Using special Third-party software / programs (such as CHOIR for pain; Glooko for endo). Allergy Asthma Immunodeficiency Clinic: Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens. Anesthesia: N/A Gynecology: Superuser for medical devices: Clinitek & Trophon Education Qualifications High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California - approved medical assistant certifying organization Experience Qualifications At least four years of overall experience (Including external experience) Required Knowledge, Skills and Abilities All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned. Knowledge of and ability to use and apply medical terminology in performing his/her duties. Knowledge of coding and billing regulations. Knowledge of computer systems and software used in functional area. Ability to speak and write effectively at a level appropriate for the job. Ability to solve problems and identify solutions. Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. Ability to work independently as well as an integral part of the patient care team. Ability to follow instructions and standard operating procedures. Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices. Licenses and Certifications Current American Heart Association Certification for Basic Life Support for Healthcare Providers required These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $34.58 - $38.91 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory into practice. The individual should independently execute a full spectrum of responsibilities, analyze complex issues, and devise solutions Locations Stanford Health Care What you will do Key responsibilities include but are not limited to: Mastering PCC II Skills: Demonstrate proficiency in PCC II skills, acting as a model of professional development within the team. Complex Care Coordination: Undertake the coordination of multifaceted patient care, encompassing activities such as device monitor scheduling, processing, preparation, and result tracking. Procedure Assistance: Prep and assist with in-clinic procedures, and coordinate procedures with patients. Health Monitoring and Reporting: Monitor and report patient's lab results, blood pressure logs, weight logs, and other health tracking for medication management. Insurance Authorizations: Schedule peer-to-peer insurance authorizations for clinic visits, procedures/testing, and initiate and submit electronic prior authorizations for medications. Hospital Discharge Coordination: Coordinate and schedule appointments prior to hospital discharge. Additional Duties: Fulfill higher-functioning duties as defined by the department. Workforce Health and wellness: Coordinate transitional return to work (TRTW) assignments: Working within the TRTW framework to match TRTW participants with available work assignments. Ambulatory Multispecialty: Using special Third-party software / programs (such as CHOIR for pain; Glooko for endo). Allergy Asthma Immunodeficiency Clinic: Master Scheduling for all our providers, Develop EPIC flowsheets builds for Allergen testing documentation for food and environmental allergens. Anesthesia: N/A Gynecology: Superuser for medical devices: Clinitek & Trophon Education Qualifications High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California - approved medical assistant certifying organization Experience Qualifications At least four years of overall experience (Including external experience) Required Knowledge, Skills and Abilities All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned. Knowledge of and ability to use and apply medical terminology in performing his/her duties. Knowledge of coding and billing regulations. Knowledge of computer systems and software used in functional area. Ability to speak and write effectively at a level appropriate for the job. Ability to solve problems and identify solutions. Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. Ability to work independently as well as an integral part of the patient care team. Ability to follow instructions and standard operating procedures. Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices. Licenses and Certifications BLS - Basic Life Support required . These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $34.58 - $38.91 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Lancaster, PA Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Could you be our next Patient Care Coordinator at HomeCare & Hospice? Why work as a Patient Care Coordinator? * Make an Impact! As the Patient Care Coordinator, you will be responsible for developing and maintaining both the staffing and scheduling systems in coordinating patient care in a timely and accurate manner. The Patient Care Coordinator is responsible for processing workflow related to the scheduling of patient services of all disciplines across the Home Care and Hospice Agency while following quality and patient safety measures. * Get Involved! Become engaged by joining system-wide Committees and programs! * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a common purpose: providing superior service and care. * Position-Specific Benefits include: We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Patient Care Coordinator Shift: As-Needed/Per Diem, Day Shift; primarily 10:30 am to 7:00 pm during the week and every other weekend 8:30 am to 5:00 pm. Some additional shifts could be 7:30 am to 4:00 pm or 8:30 am to 5:00pm during the week. Experience: 1 year of clerical and staffing healthcare setting preferred Education: 1. High School or GED 2. 2 Year/Associates preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79080 * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Patient Care Coordinator at HomeCare & Hospice? Why work as a Patient Care Coordinator? * Make an Impact! As the Patient Care Coordinator, you will be responsible for developing and maintaining both the staffing and scheduling systems in coordinating patient care in a timely and accurate manner. The Patient Care Coordinator is responsible for processing workflow related to the scheduling of patient services of all disciplines across the Home Care and Hospice Agency while following quality and patient safety measures. * Develop and Grow Your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Become engaged by joining system-wide Committees and programs! * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a common purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Patient Care Coordinator Shift: Varying 8 hour shifts from 8:00 am to 7:00 pm Experience: 1 year of clerical and staffing healthcare setting preferred Education: 1. High School or GED 2. 2 Year/Associates preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79081 * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

The primary role of the Patient Care Coordinator is to coordinate general business activities for patients, providers, appointment-setting, and records control. The Patient Care Coordinator is to make use of the highest quality work standards are achieved and maintained according to practice policies and procedures. Duties: 1. Provide excellent patient assistance and treat them with compassion while developing trust and rapport. 2. Answer, assist and direct all incoming patient phone calls and adjust the schedule to patient needs as necessary in a professional and courteous manner. 3. Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders. 4. Schedule and maintain patient appointments relative to all services offered by CCA and GRW that encompass patient treatment. 5. Coordinates collection and preparation of financial and operations report. 6. Administer psychiatric rating scales and document outcomes on modalities. 7. Making initial contact with referrals while conducting the pre-assessment. 8. Ensure office space cleanliness and organization, including but not limited to treatment rooms, waiting areas, coffee bars, front desk, front refrigerator and bathrooms. 9. Investigate and communicate insurance coverage and verification issues. 10. Uploading and completion of records from outside providers, lawyers, disability and insurance companies in a timely manner. 11. Preparing shipping labels and ordering FedEx and UPS pickups and deliveries. 12. Using applicable software programs to create inventories, letters, and other business-related documents. 13. Assist with the patient resource center and integrate the current and potential patients on Move, HubSpot, etc. 14. Integrate and promote marketing initiatives for company services through effective communications. 15. Assist with special events planning, business lunches and other related duties. 16. Maintain patient safety by wearing personal protective equipment as required. 17. Follows company policies and procedures as well as adhering to state and/or federal regulations. 18. Work with the necessary Neuronetics or other various representatives to accomplish other various duties. 19. Perform additional duties as needed, up to and including the willingness to be flexible by possibly traveling to other facilities. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job without assistance from another individual. While performing the duties of this job, the employee must be regularly required to physically be able to walk, stand, stoop, and bend. The employee must occasionally lift and/or move up to 10 pounds. Specific hand, visual, and auditory dexterity is required by this job, which includes close vision, depth perception, and the ability to adjust focus. (When required by the American with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Qualifications: · Associate or Bachelor's Degree (Preferred) · 1 or more years of medical office experience (Preferred) · Knowledge of medical authorizations (Preferred) · Advanced computer skills · Strong communication and interpersonal skills · High School Diploma or GED · Completion of TMS Certification during training · Knowledge of medical terminology · Understand and comply with HIPAA · Excellent communication skills · Ability to work well with a team · CPR Certified (or willing to get certification) Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will†relationship. Comprehensive Care Advisors is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job DescriptionDescription: Gateway Rehab Center (GRC) has an opportunity for a Part-time Scheduling Specialist who is caring, compassionate and displays excellent customer service to individuals who are calling GRC seeking admission to treatment. This position guides prospective patients through the admissions process by taking initial calls, completing screenings, and scheduling outpatient evaluations. This position is remote, but the ideal candidate must live in Pittsburgh, PA region or surrounding counties. This position receives frequent supervision and instruction. Note: The position is Part-time, but we will require some evening hours. Why Choose Gateway Rehab? Make an impact through Gateway's mission “to help all affected by addictive disease to be healthy in body, mind, and spirit.” Be a part of an organization that has been leading the way in addiction treatment for over 50years. Enjoy the flexibility of a fully remote role while maintaining meaningful client connections. Responsibilities Completes non-clinical evaluation components consisting of and not limited to: answering initial calls and completing the pre-screening process, coordinating and scheduling outpatient evaluations. Receive calls for other departments and will need to route calls appropriately. Knowledge Skills and Abilities Computer proficiency with working knowledge of Word, Excel, Teams and use of email. Excellent verbal and written communication skills and organizational skills. Familiarity with drug and alcohol/mental health treatment and/or managed care processes preferred. Ability to multi-task. Excellent time management skills. Requirements: High school diploma or GED. Additional Requirements Pass a PA Criminal Background Check. Obtain PA Child Abuse and FBI Fingerprinting Clearances. Pass Drug Screen. Obtain 2-Step TB Test. Work Conditions Remote Favorable working conditions work which may include evening hours of work. Minimal physical demands. Mental demands include attention to detail and strong customer service. GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Lititz, PA Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

WELLBE INTRODUCTION The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum. GENERAL SUMMARY Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient. Job Description SKILLS & COMPETENCIES Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care. Updates and maintains all digital client records and assist in transitioning hard copy records to digital format Acts as a community resource for the patient Conduct patient scheduling, registration and eligibility verification Manage patient medical records as appropriate Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate Answer patient non-clinical questions and explains the process Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources. Ensures all appropriate patient information is in the EMR Provide positive customer service and treat all patients and staff with respect Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS) Completes next day visit chart prep Utilize reporting to help providers track, meet and exceed team goal, Other tasks needed to accomplish team's objectives/goals Job Requirements Job Requirements Educational/ Experience Requirements: High school graduate or GED License, Certification, Registration MA Certification-Preferred Required Skills and Abilities: 2+ years of experience working for a healthcare practice or hospital EMR documentation experience preferred High level of professionalism Strong critical thinking skills Strong customer centric focus/service skills Strong computer skills, including Word, Excel, and PowerPoint Strong verbal, written, presentation, and interpersonal communication skills Supervisory Responsibility: N/A Travel requirements: No travel is required Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity Drug Screening Requirement: As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties. Americans with Disabilities Act: WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process, please contact Human Resources at *********************** The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients. Summary of Benefits * Paid Time Off for FT Staff * Paid Holidays * Discounted Dental Services * EAP Services * Employee Referral Program * Employee Discounts * Employee Events Throughout the Year IN ADDITION, SMILEBUILDERZ OFFERS: * Medical, Dental, & Vision Insurance * Flexible Spending Account * Health Savings Account * Voluntary Accident & Critical Illness Benefit * Voluntary Term Life Insurance * Long Term & Short Term Disability * 401(K) Plan Job Summary: The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients. Essential Job Functions: * Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator. * Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center. * Confirm all necessary consents and clearances are in patient document center prior to the time of appointment. * Confirm appointments are scheduled correctly and in the appropriate time frames. * Verify that all lab cases are present for scheduled appointments. * Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule. * Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline * Patient education to the value of treatment recommendations. * Financial arrangements * Schedule treatment * Actively participate in filling your hygiene teams schedule * Maintain pre-authorization records, resubmission of denials, and scheduling of approvals. * Monitor Dentrix reports to locate unscheduled treatment. * Provide checkup calls to all emergency and complex cases. * Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays. Other Functions: * Assist with other projects and tasks as assigned by the General Manager. * Policy, procedure, standards and scopes of practice. * Exceptional customer service skills. * Strong communication skills. * Professional demeanor. * Exceptional patient education ability. * Self motivation * Ability to multitask. * Ability to facilitate change as directed. * Excellent keyboard/computer skills. * Team focused. Machines/Tools/Equipment: * Basic computer systems and practice management software. * Multi-line phone system. Working Conditions: * 12 hour shifts. Shift differential applies to Saturdays! * Required to sit for extended periods of time. * Primarily a controlled office environment with frequent exposure to clinical situations. Join our Team Today! Click the following link to learn more! **********************************************************************

Schedule: Monday-Friday 7:40am-5:30pm Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients. Summary of Benefits * Paid Time Off for FT Staff * Paid Holidays * Discounted Dental Services * EAP Services * Employee Referral Program * Employee Discounts * Employee Events Throughout the Year IN ADDITION, SMILEBUILDERZ OFFERS: * Medical, Dental, & Vision Insurance * Flexible Spending Account * Health Savings Account * Voluntary Accident & Critical Illness Benefit * Voluntary Term Life Insurance * Long Term & Short Term Disability * 401(K) Plan Job Summary: We are seeking a compassionate and organized Pediatric Dental Patient Care Coordinator to join our multi-specialty dental practice. This role is essential in providing an exceptional experience for our young patients and their families, ensuring smooth coordination of care, and assisting with scheduling, insurance, and communication between the clinical and administrative teams. Key Responsibilities: Patient Experience & Communication * Serve as the first point of contact for pediatric patients and their families, ensuring a warm and welcoming environment. * Educate parents and guardians about treatment plans, post-visit care, and financial responsibilities. * Address patient concerns with empathy, helping to ease dental anxiety for children. Scheduling & Appointment Coordination * Schedule, confirm, and manage patient appointments, including recalls and follow-ups. * Optimize provider schedules to ensure efficient patient flow. * Coordinate referrals and specialty appointments when needed. Insurance & Billing Support * Verify insurance benefits and eligibility before appointments. * Assist with claim submissions, pre-authorizations, and financial arrangements. * Explain treatment costs and payment options to parents in a clear and professional manner. Administrative & Compliance Responsibilities * Maintain accurate and up-to-date patient records in the practice management system. * Ensure compliance with HIPAA and other regulations regarding patient information. * Assist with front desk duties, such as answering phones, checking in patients, and processing paperwork. Join our Team Today! Click the following link to learn more! ********************************************************************** Requirements Qualifications & Skills: Required: * Previous experience in a dental or medical office, preferably in pediatrics. * Strong customer service and communication skills, especially when working with children and parents. * Proficiency in dental software and insurance verification. * Ability to multitask in a fast-paced environment while maintaining attention to detail. * Compassionate and patient-focused attitude. Preferred: * Knowledge of dental terminology and pediatric dental procedures. * Experience handling Medicaid and private dental insurance claims.

Full-time Description Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients. Summary of Benefits • Paid Time Off for FT Staff • Paid Holidays • Discounted Dental Services • EAP Services • Employee Referral Program • Employee Discounts • Employee Events Throughout the Year IN ADDITION, SMILEBUILDERZ OFFERS: • Medical, Dental, & Vision Insurance • Flexible Spending Account • Health Savings Account • Voluntary Accident & Critical Illness Benefit • Voluntary Term Life Insurance • Long Term & Short Term Disability • 401(K) Plan Job Summary: The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients. Essential Job Functions: Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator. Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center. Confirm all necessary consents and clearances are in patient document center prior to the time of appointment. Confirm appointments are scheduled correctly and in the appropriate time frames. Verify that all lab cases are present for scheduled appointments. Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule. Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline Patient education to the value of treatment recommendations. Financial arrangements Schedule treatment Actively participate in filling your hygiene teams schedule Maintain pre-authorization records, resubmission of denials, and scheduling of approvals. Monitor Dentrix reports to locate unscheduled treatment. Provide checkup calls to all emergency and complex cases. Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays. Other Functions: Assist with other projects and tasks as assigned by the General Manager. Policy, procedure, standards and scopes of practice. Exceptional customer service skills. Strong communication skills. Professional demeanor. Exceptional patient education ability. Self motivation Ability to multitask. Ability to facilitate change as directed. Excellent keyboard/computer skills. Team focused. Machines/Tools/Equipment: Basic computer systems and practice management software. Multi-line phone system. Working Conditions: 12 hour shifts. Shift differential applies to Saturdays! Required to sit for extended periods of time. Primarily a controlled office environment with frequent exposure to clinical situations. Join our Team Today! Click the following link to learn more! **********************************************************************

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery Provide patient care to accurately support pharma programs and triage to a pharmacist when required Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers Document all call information and data discovery according to operating procedures Utilize proper escalation channels to meet patient needs & resolve open issues Research required information using available resources Maintain confidentiality of patient and proprietary information Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering Requirements: High school diploma or GED required, Bachelor's degree strongly preferred Customer service or inbound call center experience required (1-2+ years at minimum) Appropriate industry experience is necessary Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Full time position, on-site in Pittsburgh Hours/Location: Shift: 3 available Shift Options Rotating shifts, 40 hours/week between 8 AM -9 PM EST , Monday - Friday OR 12 PM - 8 PM EST, Monday - Friday (Fixed Shift) OR 1 PM - 9 PM EST, Monday - Friday (Fixed Shift) Onsite full time position in Robinson Township Perks: Health Benefits, 401 K Holiday pay Overtime eligible Casual dress code Free Snacks Free Parking #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seeking: Patient Care Coordinator Job Type: Full Time Schedule (Monday-Friday, 8:30AM - 5:00PM) York, PA area Pay: $35,360 About Us We are a multi-clinic, patient-centered, hearing healthcare provider committed to improving the quality of life for our patients. Our mission is rooted in Hearing Care for Life, where we prioritize building long-term relationships with our patients and supporting them on their journey to better hearing. Our team is guided by these core values: Treat Every Patient Like Family: We go above and beyond to provide compassionate care and personalized solutions. Educating Our Patients: We empower patients with the knowledge they need to make informed decisions about their hearing health. Better Hearing Is The Agenda: Every interaction is focused on improving our patients' quality of life through better hearing. See The Opportunity In Every Interaction: We recognize that every conversation is an opportunity to make a difference. If these values resonate with you and you're passionate about helping people reconnect through better hearing, we invite you to join our growing team! In 2024 we helped connect and reconnect nearly 5,000 lives in our communities. Come join us to help us achieve our goal to connect 15,000 lives ! Job Summary The Patient Care Coordinator team member will perform routine daily office duties while interacting with our patients. You will be the face and voice of our hearing aid clinics. It is a rewarding position where every day you get to help people improve the quality of their lives and the lives of their loved ones. Key Responsibilities: Greet patients as they enter our clinic Answer telephones, take messages, transfer calls, and confirm appointments Collect detailed demographic information Schedule appointments for patients Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations Enter data and maintain electronic patient files in the CRM system Initiate outgoing "warm" marketing calls to patients who have not been seen in the clinic for a while Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations Process, file, and track insurance benefits claims for our patients including worker's comp claims Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic Work with patients to secure billing information and process payments Perform duties using specific knowledge of medical terminology and clinic procedures Our Benefits: Monthly bonus program eligibility Paid time off after 90 days Paid major holidays QSEHRA medical reimbursement program Paid training and professional development support Qualifications: High school diploma or GED equivalent required Ability to type is required 2+ years of data entry/administrative experience in a healthcare office setting is preferred 2+ years of customer service experience is preferred Knowledge of administrative processes and systems such as Google Drive, Google Docs, Google Sheets, and how to manage those types of files Detail oriented, excellent organizational skills, and discretion with confidential patient record information Ability to effectively multitask with confidence Must enjoy interacting with our Senior populations of patients Engaging, outgoing personality Must be comfortable making limited outgoing marketing calls Ability to pass a criminal background check is required Ability to communicate effectively both verbally & in writing in English Bilingual in Spanish is a plus! Medical coding and billing experience is a plus! Why Join Us? Make a Lasting Impact: Help individuals improve their quality of life by restoring their ability to hear. A Team That Feels Like Family: Work in a supportive, patient-focused environment where everyone is valued. Empower Through Education: Be part of a team that believes informed patients make the best decisions. Driven by Purpose: Join us in ensuring that Better Hearing Is The Agenda for every patient we serve.

**Penn State Health** - **Hershey Medical Center** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** 8:00a - 4:30p **Recruiter Contact:** Nicholas Wine at ****************************** (MAILTO://******************************) **SUMMARY OF POSITION:** This position serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. This position is required to work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies. Shares information with process owners for purpose of review and correction if necessary and communicates (or coordinates the communication of clinical) review responses to patients and their families. **MINIMUM QUALIFICATIONS:** + Bachelor's degree in Psychology, Communications, Social Services or related field required. + 5 years of experience in medical, social or customer service required. **KNOWLEDGE, SKILLS, & ABILITIES:** + High level of interpersonal skills. + Problem solving skills. + Attention to Detail. + Exceptional verbal and written communication skills. + Ability to analyze situation and apply de-escalation skills. + Time management skills. + Ability to multitask. **PREFERRED QUALIFICATIONS:** + Bilingual - English/Spanish preferred. **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?** Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth. **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Union:** Non Bargained **Position** Patient and Family Representative - Patient Experience **Location** US:PA: Hershey | Human Services | Full Time **Req ID** 84085

Full-time Description Smilebuilderz Mission To develop an elite team of professionals that set the standard for providing quality oral healthcare solutions. Through our consistent professionalism and effectiveness, we will become admired by our peers and respected by our patients. Summary of Benefits • Paid Time Off for FT Staff • Paid Holidays • Discounted Dental Services • EAP Services • Employee Referral Program • Employee Discounts • Employee Events Throughout the Year IN ADDITION, SMILEBUILDERZ OFFERS: • Medical, Dental, & Vision Insurance • Flexible Spending Account • Health Savings Account • Voluntary Accident & Critical Illness Benefit • Voluntary Term Life Insurance • Long Term & Short Term Disability • 401(K) Plan Job Summary: The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients. Essential Job Functions: Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator. Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center. Confirm all necessary consents and clearances are in patient document center prior to the time of appointment. Confirm appointments are scheduled correctly and in the appropriate time frames. Verify that all lab cases are present for scheduled appointments. Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule. Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline Patient education to the value of treatment recommendations. Financial arrangements Schedule treatment Actively participate in filling your hygiene teams schedule Maintain pre-authorization records, resubmission of denials, and scheduling of approvals. Monitor Dentrix reports to locate unscheduled treatment. Provide checkup calls to all emergency and complex cases. Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays. Other Functions: Assist with other projects and tasks as assigned by the General Manager. Policy, procedure, standards and scopes of practice. Exceptional customer service skills. Strong communication skills. Professional demeanor. Exceptional patient education ability. Self motivation Ability to multitask. Ability to facilitate change as directed. Excellent keyboard/computer skills. Team focused. Machines/Tools/Equipment: Basic computer systems and practice management software. Multi-line phone system. Working Conditions: 12 hour shifts. Required to sit for extended periods of time. Primarily a controlled office environment with frequent exposure to clinical situations. Join our Team Today! Click the following link to learn more! **********************************************************************

Could you be our next Registration Scheduling Specialist with Main Line Health? By applying for this position, you can explore ALL Registration Scheduling Specialist opportunities across our Main Line Health locations - including but not limited to: Lankenau Medical Center, Bryn Mawr Hospital, Riddle Hospital, Paoli Hospital, Main Line HealthCare (MLHC) - Concordville, Mirmont Treatment Center, Ellis Preserve, and more. When you apply to this position, you will be considered for openings across multiple sites based on your experience, interests, and operational need. Available Opportunities Across Our Main Line Health Locations: Available shifts: Full-time and Part-time Available schedules: Days, Evenings, Nights Please note: Some locations include weekend shifts based on operational needs Why work as a Registration Scheduling Specialist with Main Line Health? Develop and Grow Your Career! Be one of the many Main Line Health employees who advance their career through our Tuition Reimbursement Program, eligible for up to $6,000 annually based on FTE status/position. Many of our Registration Scheduling Specialists grow into leadership, billing, or clinical roles within the health system. Make an Impact! As one of the first points of contact for new and returning patients, you make the first impression that sets the tone for their entire experience. You'll play an integral role in providing excellent, empathetic customer service by accurately capturing patient data, ensuring a smooth registration or scheduling process, and helping patients understand their services and financial responsibilities. Join the Team! There's a litany of reasons why our registration/scheduling team loves it here, but don't take my word for it. I invite you to check out some of our news, updates, and awards, our multi-year running Great Place to Work certification, and our commitment to diversity, respect, equity, and inclusion (Main Line Health is the top-ranked PA health system in Forbes Magazine's America's Best Employers for Diversity for 2024). Position-Specific Benefits Include: You are eligible for up to 120 hours of paid time off annually (based on FTE status). We also offer several employee discounts to various activities, services, and vendors, as well as free employee parking at all Main Line Health locations. Experience: Required: * 2+ years of customer service experience. * Excellent customer service and computer skills. Preferred: * Minimum of 2 years of registration experience in a medical setting. * Knowledge of medical terminology. * Knowledge of insurance and third-party reimbursement. Education: * High school diploma or GED required. Apply today! Your application will be reviewed, and if selected, you'll be contacted for a one-way video interview or a direct phone screen with a recruiter. Thank you for your time and interest in Main Line Health! Additional Information * Requisition ID: 250000HE * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Pay Range: $18.01 - $27.91 * Job Grade: 205